Star Profile Candidates

Helmy mostly oversee daily production to ensure SOPs and plant guidelines are followed. He participated in processes that will maximize safety, quality and productivity in the management of company organization. He also liaised with the plant staff and workforce through the performance management process, including training and development plans for each direct report. At the same time, he involved in a company’s database that monitors overall plant performance.

Tooling Engineer
April 2018 – Present (3 year 6 months)
Subang Airport, Selangor, Malaysia
1. In General, Aero structure tooling maintenance, rework, refurbishment, new
tooling design, analysis and continuous improvement. Plan and execution
of required tooling design and manufacturing of tool required, request by
Program.
2. Continuous support to External Customer for process, quality and tooling
improvements, root cause identifying and solutions. Process may require
usage of Laser Tracker to support analysis and diagnosis for repair work.
3. Develop and Design features with use of CATIA for all hard tooling Perform
cycle check to all ICY related tooling within facility.
4. Improve services delivery and cost for every solution. Ensure process
compliance to customers, NADCAP, AS9100,A1094 and A1095, D33200-1.
5. Accountable for compliance to product configuration management
regulation.
6. Provide inputs and/or to Design / Commercial / Procurement /
Customer Create and deliver technical trainings for Production personnel on
tool usage instructions.
7. Meeting program productivity and quality KPI through continuous process
improvement.
8. Estimate tooling process planning, tooling cost and execution for new
process introduction

Workshop Jig Engineer
August 2015 – March 2018 (2 year 8 months)
Serendah, Selangor
1. To plan and lead process improvement initiatives on implementation of
Lean/Kaizen process approach to achieve excellence in all function of the
organization.
2. To drive /facilitate various projects to stream line operations, improves
efficiency, productivity and eliminate non-value added process.
3. Process design & improvement – Facilitate team to capture & understand
voice of customer (VOC), Identify gaps in process with respect to VOC &
Update process to meet VOC.
4. Lead & support function to identify key areas to improves efficiency &
effectiveness through improving processes, SOS, Procedures, workflow,
resources allocation and etc.
5. Process Audit- validating process audit checklist and facilitating internal and
external audit team to ensure all critical and noncritical factors are audited in
the processes.
6. Assessing project requirement/assist coordinating on new project.
7. To create & drive a road map for ensure Project Completion which lead to
process/productivity improvement. Supervising/develop subordinates through
coaching and training on lead methodologies, Kaizen,innovative & creative
technique to drive operational performance.

Design Engineer
October 2014 – July 2015 (10 months)
bandar baru bangi
1- Mechanical Design and Setup -Jig, Fixture, M/c, etc
2- Make Process Drawing
3- Issue Drawing -Process Drawing, Customer Drawing
4- Make "Tool Setup Plan".
5- Make PRN for new or revised products
7- Make Process Improvement Action Plan
8 – Modification for model change
9 – Modification for improvement
10 -Troubleshooting, testing & analysis
11 – Take action for defect from customer

Operations Manager (Retail Dev Division) -September 2014 – June 2016
· Responsible to oversee all operational matters for a 9 storey shopping complex consisting of 270 tenant shops.
· Responsible for overall security services, parking facilities, building maintenance, cleaning services, event management,
tenant management and contractor management
· Responsible for the safety, security and satisfaction of approximately 120,000 thousand daily visitors that visit and use
Nu Sentral as a connecting point which is located in between the busiest public transportation hubs in Kuala Lumpur.
· Scope of work covers but not limited to issuance and enforcement of all non-compliance, handling all complaints and feedbacks,monitoring the usage and balance of all daily consumables and monitoring of all daily movements from all departments

Head of Operations , April, 2010 – August 2012
· Manage total day to day operations of aquarium covering almost 70 thousand square feet of area
· To manage and supervise a total of 42 staff from 5 departments which include ticketing, operations, retail, security and cleaning services
· Ensure all front of house areas are functioning which include all exhibits, lightings, ticketing and retail P.O.S systems, projectors and voiceovers, turnstile systems, fish and other exhibit life support and timing of feeding shows
· To effectively deal and communicate with outsource partners, suppliers and contractors.
· Ensure priority of safety and security for customers at all times.
· To project and set and exceed yearly retail sales budget
· To source and procure products on a year round basis from China.
Head For Retail Operations, May, 2007 – April, 2010
· Manage day to day operations for company Gift Shop which houses all gift merchandise for Malaysia’s Largest Aquarium .
· Manage inventory & stock management, P&L management, ordering system, staff’s, P.O.S activities and sales as per given target
· Plan and organize stock takes, prepare annual budgets and conduct performance evaluations
· Submit monthly progressive and sales reports
· Achieved highest sales figure ever recorded in August 2008, after being opened for 3 years only within 3 months of employment
· Maintain excellent and healthy relationship with suppliers from China, Australia, and Philippines.
· Posses excellent negotiation and sourcing skills for correct merchandise
· The capability to manage smooth flow for heavy volume of customers at any given time
· Manage a gross turnover revenue of over RM5 million annually

Manager, NBD Department (Shop), January 2006 – Mac 2007
· To develop new business locations within shopping complexes
· Strategize marketing options and target market in accordance to brand exposure needs
· Liaise with complex management on all aspects of contractual regulations
· Responsible for suitable floor and lot location as well as required size in contrast to budget, stock size and company forecasted profitability plan
· Manage a store development budget for all aspects of set-up till handover
· Directly in charge of successfully setting up the 5th Jeans Studio & T-Zed and Orange Sorbet boutiques in our 14th and latest Shopping Complex in Taman Equine Sri Kembangan
· Actively involved in setting up our new and upcoming shops in our 9th Shopping Complex at Cheras Selatan and also in Queens Bay, Penang where we will be the anchor tenants.
· Currently working on two new shop set-ups for year 2007

Brand Manager, April, 2004 – Nov, 2005
· Supervise all aspects of operations for four stores, two in Malaysia and two in Singapore
· Manage a dedicated merchandising team to ensure all products are in par with current fashion demand
· Coordinate all S&P periods within stores and work closely with warehouse management for delivery deadlines
· Monitor store managers and supervisors to ensure smooth daily store operations, while leading a sales team to deliver excellent service to maximize sales
· Responsible for all security aspects of stores to minimize stock shrinkage
· In-Charge of all aspects for our newest store opening in Ngee Ann City Singapore in June 2005
· Manage to meet targeted sales for 7 months out of 15 months running operations and at least 80% for the rest at our flagship store in One Utama (17’000sqft)
· Promoted merchandise and all sponsorship programs by working closely with local magazine publishers, advertising agencies and television shows for maximum brand exposure. Increased sales by 20% over the last 6 months
· Responsible for sponsorship of clothing and fashion show preparation for the National Heart Association Charity Gala Nite at The Palace of The Golden Horses that was attended by our Prime Minister, all local and foreign media and delegates

Training Manager, March, 2002 – 2004
(Nature of Business – Retail Superstores)
· Plan, schedule and assist the Head of Department for full spectrum of Training and Development.
· Deliver and co-ordinate training for all levels based on Training Needs Analysis and to ensure continual enhancement of
Customer Service employee’s capabilities in line with organizational needs.

Department/Merchandising Manager – Nov, 1998 – March, 2002
Responsibilities included;
· Customer service/relations
· Floor Merchandising
· Planning
· Stock control
· Sales target achievement
· Monitored 20 permanent employees to an addition of up to 35 part-timers during seasonal celebrations. Achieved and surpassed sales plan every month.
· Conducted quarterly and yearly employee work appraisals based on attendance, customer satisfaction and surveys, work
performance and sales productivity.
· Teamed up with Visual Merchandising department to plan and coordinate replenishing and replacement of new merchandise for department.

San Jose, California
In-call Supervisor, Dec, 1997- Sept, 1998
· Lead a team of service professionals to monitor customer queries, complaints and feedback. To maintain efficiency and smooth flow of daily operations. Targeted to not exceed 4% of call volume rejection.
· Monitored 17 employees that were responsible of answering approximately 1900 calls in an 8 hour shift. Responsible for the preparation of all relevant paperwork in relations with credit fraud and investigation.
· Communicate with other departments in regards to customer account handling and request. Report to call center manager for daily call center operations and briefing

Promotions Executive (Internship) – Jan, 1996 – Aug, 1996
· Assist the manager in planning, developing and implementing advertising and promotional campaigns in line with the communications plan.
· Banquet setups and bookings – In house promotions – Client communication and media relations.
JOB ACHIEVEMENT OVERALL
· Managing and handling all employees with minimum supervision and support.
· Increased sales during slow retail periods using creative sales approach
· Time management proficiency, managing promotional seasons and meeting deadlines.
· Strongly recommended Customer Loyalty Programmes, surveys and suggestion feedbacks and pushed for high levels of customer service particularly in the area after sales service
· Developed excellent working relationships with corporate partners
JOB RESPONSIBILITIES
· Assisting Customers better understand products offered hence building brand loyalty
· To have strong sense of quality, timing and cost control.
· Exercise excellent attention to detail and follow-up.
· Have a solid grip on inventory management and product replenishment for best sell through items
· Develop positive, effective relationship across all departments.
· Understand and project a positive service attitude with customers
· Have excellent presentation and writing skills
· Actively support promotional initiatives by head office, and to provide constructive feedback on market response
· Being creative in my approach to business and problem solving
· Pioneering creative ideas to suit customer drive to sales and instant brand recognition
· Constantly keeping track of changes in consumer needs and buying behaviour

Experience
Assistant Manager – Fit Out cum Operation
May 2019 – Present (2 years 8 months)

Senior Executive Fit Out
January 2018 – April 2019 (1 year 4 months)
– To ensure all tenants in company fit out work is comply with our design requirement and standard.
– To comply and ensure tenant premises is handed over on targeted date.
– To make sure tenant complete all the fitting out and merchandising work before remove the hoarding for business commencement.
– To engage tenant with briefing and explaining main roles and responsible from all parties inline to our mall guideline and procedures
– To guide tenant for design packages submission incl issuing lease plan,design guideline and fit out manual.
– To review designs packages submission with assessment and recommendation to adhere design guidelines.
– To liaise/guide tenant and tenant appointed consultants for designs packages submission and commencement from works permit to completion for business opening in time.
– To ensure tenants designer submit all the drawing and obtain approval before renovation work.
– To ensure tenants contractor submit all the require documentation and apply permit to work.
– To perform handover and ensure lot provision in order.
– To conduct site checking on tenant fitting out progress in daily or weekly basis and make sure tenant works compliance to the approved design.
– To highlight and communicate with relevant site team if any discrepancies or fit out issue arise at tenant lot and seek for alternative solution to resolve the issue.
– To assist and guide tenant and contractor during the renovation period when there are queries and crisis.
– To inform and arrange for pre-opening inspection with all relevant parties in order to make sure tenant premises are ready to operate.
– To assist and ensure tenant completed all the fitting out as per targeted timeline.

Senior Project Executive
November 2010 – February 2018 (7 years 4 months)
Malaysia
RESPONSIBILITIES:
•Leading project teams in the construction of projects ensuring project quality,schedule, cost control, safety and customer satisfaction objectives are met.
•To plan, organize and control all resources (people and materials) for the successful execution of a project.
•Reviews project proposal or plans to determine time frame, procedures for accomplishing project, and allotment of available resources to various phases of the project.
•Manages the financial aspects of contracts; assures job margin analysis is completed on a regular basis.
•Monitors and reports project cost and schedule performance; recommends corrective actions if needed.
•Manages the scope of work and has mastery of the contract documents.
•Analyze all requirements for all development projects in coordination with project teams according to specifications and evaluate and prepare all reports to ensure accuracy for same and design all corrective actions.
•Implement various processes for projects and develop all tests for same to maintain quality and perform tests on all processes and provide technical support to all participation projects..
•Organize functional team and develop and execute various project deliverable and ensue achievement of all objectives and assist to manage all projects.
•Leading the company in Nilai (Green Building) project team to archived certificates.Platinum for Greenmark, Gold for GBI and LEED.ACCOMPLISHMENT:
•Company Warehouse at Port Klang
•Ayamas Farm, Sedenak
•Drive Thru Bandar Puteri. Sungai Petani.
•Drive Thru, Sri Jati, Puchong I
•Drive Thru Puchong Prima. Puchong.
•Drive Thru, Jalan Sulaman, Sabah.
•Drive Thru Temerloh, Pahang.
•Drive Thru Senai, Johor
•Drive Thru Puteri Wangsa, Johor
•Drive Thru Stulang Laut, Johor
•Drive Thru Sri Gelam, Johor
•Drive Thru Matang, Sarawak
•Drive Thru Mutiara Rini, Johor
•Drive Thru Nilai, Negeri Sembilan (Green Building)
•Drive Thru Alor Setar, Kedah.
•Drive Thru Bertam, Seberang Perai

3 years 1 month
Project Architect Coordinator
May 2008 – October 2010 (2 years 6 months)
Johor, Malaysia
RESPONSIBILITIES:
• Project coordinator to lead the team in project, representative for attending Site Meeting & Consultant Meeting. Preparing documentation for Tender & Contract, site valuation & verification of contractor claim, etc.
• Been liaise with following authorities departments: Majlis Bandaraya Shah Alam Majlis Bandaraya Johor Bahru. Majlis Perbandaran Kulai, Johor.Majlis Perbandaran Johor Bahru Tengah, Johor. Majlis Perbandaran Batu Pahat.Syarikat Air Johor Holding. Johor Bahru / Batu Pahat. Syabas.Jabatan Kerja Raya Johor Bahru.Jabatan Bomba dan Penyelamat Johor Bahru, Batu Pahat, Shah Alam.ACCOMPLISHMENT:1. Setia Tropika – 78 Unit. Double Storey Houses at Kempas, Johor Bahru.{Phase 2}
• Project Architect – Lead a team for design &built. Attending Site Meeting.2. Mix Development for Taman Soga, Batu Pahat, Johor
• Project Architect – Lead a team for design & built. Attending Site Meeting.3. 386 Units Town Houses & 2 Nos. Club Houses at Plentong, Johor. ForMayland Project.
• Project Architect – Lead a team for design & built. Attending Site Meeting.4. Mix, Housing Development for Low Cost at Plentong, Johor For MaylandProject.
• Project Architect – Lead a team for design & built. Attending Site Meeting.5. 5 Units Double Storey Bungalow for Nusaiaya Land.
• Project Architect – Lead a team for design & built. Attending Site Meeting.6. KFC / Pizza Hut Drive Thru Fast Food Restaurant at Masai, Johor
• Manage Final Account and Defect Liability Period.7. Setia Ecco Garden – 86 Unlt Double Storey Semi-D Houses at Shah Alam,Selangor.
• Project Architect – Lead a team for design & built. Attending Site Meeting.
8. Hypermarket "Giant" at Jalan Tampoi. Johor.
• Project Architect – Lead a team for design & built. Attending Site Meeting.9. IOI Mall Kulai Cinema.
• Project Architect – Lead a team for design & built. Attending Site Meeting.

October 2007 – May 2008 (8 months)
Johor, Malaysia
RESPONSIBILITIES:
• To manage, supervise, check and maintain all work quality and problem atsite
ACCOMPLISHMENT:
• Completed projects for construct 1 unit another company Drive Thru and company Restaurant at Tmn Bukit Dahlia, Masai.

Site Supervisor
July 2005 – September 2007 (2 years 3 months)
Johor, Malaysia
RESPONSIBILITIES:• To manage and supervise all work at site
ACCOMPLISHMENT:
• Completed projects for construct DATARAN MAHKOTA structure building at JSNAC (WPI).
• Completed projects for construct 2 unit bungalow at Ledang Height Gelang Patah.

Site Supervisor
September 2002 – June 2005 (2 years 10 months)
Johor, Malaysia
RESPONSIBILITIES:• To manage and supervise all work at site
ACCOMPLISHMENT:
• Completed projects for construct three storey shops at Kulai for IOI Development
• Completed projects for construct single and double storey Terrace houses at Bukit lndah Johor

Executive
August 2001 – August 2002 (1 year 1 month)
Kuala Lumpur, Malaysia
RESPONSIBILITIES
– To manage the company product that can achieve the goal.
– To manage the networking system.
– To manage and monitoring the project can be done smoothly, quality and ontime.
– Create an idea for animation project.
EXPERIENCED GAINED:
– Excellent organizational and motivational skills.
– Knowledge in the management computer system and internet skills.

Program Manager
November 2018 – Present (3 years 2 months)
Plastic Manufacturer (include Tooling, Molding & Top Level Assembly)
– Program & Risk Management experience over 17 years.
– Product Development (NPI Stage) experience from ID (Industrial Design)
-MD (Mechanical Design)
– Prototype
– Tool Making
– Production.
– DFM (Design for Manufacturing) experience over 12 years.
– FMEA (include DFMEA & PFMEA) skill.
– GD & T (Geometric Dimension & Tolerance) skill.

Program Manager
August 2010 – October 2018 (8 years 3 months)
Johor, Malaysia
Plastic Injection Moulding Manufacturer
– Support all NPI & ECN activity.
– Support DFM during project launch until ready for production.

Program Manager
November 2009 – July 2010 (9 months)
Ulu Tiram, Johore, Malaysia
Plastics Manufacturing
– To support Mechanical Design (with local partner) to customer.
– To supply plastics component + casting part (with local partner) to customer.

Senior Program Engineer
June 2008 – October 2009 (1 year 5 months)
Johore, Malaysia
Plastics Manufacturing

Program Engineer
August 2006 – June 2008 (1 year 11 months)
Johore, Malaysia
R&D Mechanical Design + Program Management

Project Coordinator
March 2003 – August 2006 (3 years 6 months)
Johore, Malaysia
Plastics Manufacturing

WORKING EXPERIENCE

Nature of Business: Manufacturing of Dairies Products
Position: Central Planner, Malaysia (Aug 21 to Present)
Responsibilities:
• Report to company Central Planning Manager based in Regional office is Singapore
• Responsible for leading processes of sales forecasting (secondary & primary), supply planning (ex-all sources) and replenishment planning processes for concerned market.
Position: Head of Supply Chain (Jan 20 to Jul 21)
Responsibilities:
• Report to Operation Director
• In charge of Production and Supply Planning, Logistics and Warehousing.
• We have 1 Finished Goods warehouse and 1 raw materials warehouse each in 2 plants.
• Total 2 external warehouses, 1 ambient warehouse with a total area of 150,000 sq ft and another temperature control warehouse of 40,000 sq ft.

Nature of Business: Manufacturing of Foods Products
Position: Supply Chain Manager (May 14 to Jan 20)
Responsibilities:
• Report to Managing Director with a dotted line to Vice President of Supply Chain base at HQ in Switzerland
• In charge of Purchasing, Customer Service, Production Planning, Logistics and Warehousing.
• We have 2 Finished Goods warehouse and 1 raw materials warehouse in the plant.
• Total 4 external warehouses with a total area of 150,000 sq ft.

Nature of Business: Manufacturing of Milk product
Position: Head, Secondary Supply Chain (October 13 to April 14)
Responsibilities:
• Report to Managing Director with a dotted line to Head of Supply Chain Thailand
• In charge of finished goods warehouse in the plant and external warehouses including distribution of the FG.

Nature of Business: Tobacco Industry
Position: Manager – Warehouse (March11 to September 13)
Responsibilities:
• Report to Supply Chain Manager
• In charge of raw material and finished goods warehouse in bonded and non-bonded facilities.
• Total of 6 internal warehouses across 3 manufacturing plants in Seremban.
• Total 3 external warehouses with a total area of 400,000 sq ft.

Nature of Business: Third Party Logistics Service Provider
Position: Senior Manager (May 09 to February 11)
Responsibilities:
• Report to Managing Director for Company Logistics Services S/B
• In charge of the Shah Alam /Bukit Raja/Prai, Penang Distribution Centre which include warehousing and distribution with a total of 700,000 sq ft in multiple site.
• Account management for Company Logistics Customer in term of customers KPIs and profitability (total of more than 10 customers)

Nature of Business: Retail Company
Position: Senior Warehouse Manager (September 08 to April 09)
Responsibilities:
• Report to the General Manager
• In charge of the Warehouse Department which include warehousing, shipping and distribution

Nature of Business: Manufacturing of FMCG
Position: Logistics and Customer Operation Manager (May 2007 to September 2008)
Responsibilities:
• Report to the Site Operation Manager
• In charge of the Logistics Department which include warehousing, shipping and distribution

Nature of Business: Manufacturing of FMCG
Position: Logistics Manager (July 2004 to May 2007)
Responsibilities:
• Report to the Supply Chain Manager
• In charge of the Logistics Department which include warehousing and shipping
• Ensure the third party logistics(3PL) perform to the agreed standard as set in the Key Performance Index(KPI)
• Ensure all import and export shipments are cleared and delivered as per agreed timing

Nature of Business: Freight Forwarding
Project Manager – Customer Program Management (Warehouse department)
March 2004 – July 2004
Distribution Manager
November 2002 – February 2004
Responsibilities:
• Reporting to the Head of Customer Program Management
• In charge of the distribution of cargo in and out of the warehouse
• Manage Cross Boarder Shipments / Assignments: Singapore and Thailand

Key Account Manager
December 2001 – October 2002
Responsibilities:
• Handle company account for local distribution and cross border shipment via sea and land
• Monitor the Key Performance Index (KPI) on a monthly basis and to ensure the team meets the KPI set by customers
• Prepare Presentation, Quotation and Cost Analysis (P&L) for accounts assign

Nature of Business: Manufacturing
Position: Inventory Controller (Jun 1999 – Jul 2000)
Logistic Executive (Aug 2000 – Nov 2001)

Nature of Business: Audit Firm
Position: Audit Assistant
Period: January 1998 – May 1999

Experience
Senior Consultant
November 2012 – Present (9 years 2 months)

IT Specialist
October 2011 – Present (10 years 3 months)
• Design and implement SAP Financials solutions in several areas that focus on providing standard SAP functionality to meet business requirements.
• Coordinating with Technical Analyst, Basis and SAP Security
• Ability to work with a team and willingness to take on new challenges while delivering on time and on budget with a high degree of customer satisfaction.
• Defining functional business requirements.
• Define unit and integration testing plans, testing scripts, enhancements,custom modifications and interfaces to be developed.
• Coordinating with Technical Analyst, Basis and SAP Security
• Demonstrated oral and written communication skills with the ability to communicate technical information to non-technical personnel.

Functional Analyst
October 2009 – September 2010 (1 year)
• Incident investigation, analysis, configuration and resolution of SAP FI-CO related deliverables (incident tickets, service requests and problem tickets).
• Testing of enhancements/projects/regression testing, functional checks,stress and volume check for Finance related scenarios (with test scripts provided)
• Meet up with the client in Atlanta to discussed project requirements, skills profiling and the scope of the support process.
• Design and implement SAP Financials solutions in several areas that focus on providing standard SAP functionality to meet business requirements.
• Coordinating with Technical Analyst, Basis and SAP Security
• Defining functional business requirements.
• Define unit and integration testing plans, testing scripts, enhancements,custom modifications and interfaces to be developed.

SAP Functional Analyst¬
July 2007 – September 2009 (2 years 3 months)
• Leads the Fixed Asset/Project System Team with five team members.
• Responsible for FI module during the cut-over activities in SAP upgrade toECC 6
• Maintains and repairs application by completing client requests whether break/fix, customer assistance, required modification or elective enhancements following the client’s SOPs, Work Instructions, Standards and test application components.
• Ensure that the work is coded, test and implemented to ensure that functional and technical requirements are both met.
• Participate in peer reviews and documentation of current process to improve work submitted to client.

Corporate Finance and Planning Manager
May 2004 – June 2007 (3 years 2 months)
• Leads strategic planning process and monitors accomplishment of set plans and programs to identify gaps in meeting corporate objectives.
• Facilitates the whole strategic and annual business planning process and ensures that all plans and programs are aligned to over-all corporate direction.
• Provides support to management in the areas of reporting, and research to ensure that administrative processes and procedures remain current and in compliance with policies and regulatory requirements.
• Responsible for key day-to-day operational functions and provided a support role for Accounts Manager. Prepares Consolidated Financial Performance of subsidiaries with analysis identifying gaps with the defined targets.
• Manages the holdings company’s cash flows and prepares Consolidated Cash Position Report of Subsidiaries. Provide adequate financial planning to ensure positive working capital cash flow at all times.
• Formulate policies that lead to embedding control mechanisms into the organization’s systems and processes and ensure that these processes are inplace.
• Responsible for department collateral analysis day-to-day as needed.Provide support to internal and external auditors.

Disbursement Analyst
April 2003 – April 2004 (1 year 1 month)
• Used SAP R/3 application in performing task
• Reporting responsibilities related to Accounts Payables to ensure compliance with all regulations both on a federal and related state regulations and statutes.
• Leverage the company’s resources and business strategy to develop and maintain good relationship with vendors.
• Validates expenses charge on marketing budgets that would impact the accounts respective segment profitability.
• Report liabilities on a regular basis that matches principles of commitment and arm’s length transactions
• Prepares monthly General and Administrative Expenses Report and highlights variances against defined target, goals and management objective.
• Validates expenses charge on marketing budgets that would impact the respective segment profitability.
• Participated in the successful system migration to SAP R/3 from legacy system by performing documentation of processes and completion of accurate upload sheets of account balances.

Cost and Inventory Assistant
October 2002 – March 2003 (6 months)
• Used SAP R/3 application in performing task
• Monitors standard cost of products in the SAP Material Master.
• Manages back flushing of cost of goods sold for month-end closing and Financial Statement preparation.
• Prepares monthly Affiliate Sales Report with performance analysis.

Junior Associate
July 2001 – August 2002 (1 year 2 months)
• Used SAP R/3 application in performing task
• Prepares monthly General and Administrative Expenses Report and highlights variances against defined target, goals and management objective.
• Validates expenses charge on marketing budgets that would impact the accounts respective segment profitability.
• Prepares report for governmental compliance.

Oct 2020 – Present
Assistant Vice President, Corporate Shared Services
Procurement
• Lead and administrate company’s procurement activities
• Ensure all procurement activities are carried out according to the company policies and procedures
• Perform sourcing based on the request, together with price comparison and negotiation
• Prepare procurement paper from the initial stages until the final issuance of Purchase Order, Letter of
Appointment or any relevant agreement
• Prepare technical and financial criteria evaluation for tender process
• Act as Evaluation Team Member to evaluate the tender submission
• Responsible for ensuring the goods and services equals demand, optimizing overall procurement cost
• Follow up delivery date & quantity, work with requestor on the mitigation plan if there is any delay in
delivery
• Continuous monitor market price, ensure all purchases are at competitive price
• Work with Finance team on contracts, invoicing, payment status and other related matters
• Maintain and update supplier record
• Responsible for sourcing of new suppliers and vendors
• Perform yearly vendor evaluation
Quality Assurance
• Prepare internal audit guidelines and templates and monitor that quality standards are achieved as per requirement
• Conduct periodic internal audit to evaluate progress and improve outcomes
• Work with Governance team to evaluate, mitigate and allocate risk for the company
Managing Director Office, Secretarial & Administration
• Organize and schedule Managing Director’s meetings and appointments
• Coordinate and plan on travelling arrangement, accommodation, claims and business travel
• Assist in preparation of presentations or reports as assigned by Managing Director
• Prepare meeting agenda and minutes of meeting
• Coordinate the company’s EXCO, Board and shareholder meetings
• Handle administrative requests i.e. stationery, company car, company uniform etc.

March 2016 – Sept 2020
Associate, Operations
Procurement
• Assist Vice President of Operations in company’s procurement activities
• Prepare procurement paper from the initial stages until the final issuance of Purchase Order, Letter of Appointment or any relevant agreement
• Prepare Invitation to Quote and Request for Proposal for tender process
• Coordinate tender briefing and site visit if required
• Assist Vice President of Operations in clarification and negotiation meeting with vendors
• Attend kick off meeting for the contractor pre award discussion
• Prepare cost analysis against tender submission cost
Operations
• Prepare Tenancy Agreement for Legal team review
• Liaise with tenants on the operational matters
• Monitor contract renewal or closeout
• Work with Facilities Management team to manage defects and complaints

June 2013 – Feb 2016
Executive Assistant, Operations
Operations
• Prepare Purchase Requisitions for Operations team
• Prepare and issue Purchase Order to suppliers and vendors
• Manage Delivery Order, billing, invoices and payment process

July 2011 – May 2013
Executive Assistant, Licensing and Regulatory Compliance
Licensing and Regulatory Compliance
• Assist Vice President of Licensing and Regulatory Compliance in application submission to Ministry of Higher Education (MoHE) and Malaysian Qualifications Agency (MQA) for the establishment of corporation for university administration
• Perform all administrative activities for submission of employment pass applications for foreign workers for the company and its business partners
• Perform all administrative activities for submission of 15% tax rate scheme for knowledge worker in Iskandar Malaysia
• Manage 40 employment pass applications and dependent pass applications for Marlborough College Malaysia (MCM)
• Manage 300 students pass applications for MCM
• Manage 30 professional visit pass applications for graduate assistants of MCM
• Work with Iskandar Regional Development Authority (IRDA) to facilitate work permits and tax incentive processes for MCM
• Prepare SOPs for licensing and regulatory compliance process

Process Design Engineer [Almost 5 years]
Production & Compounding Engineer [Almost 1 year]
QA Engineer [Almost 1 year]

EDP CLERK (ELECTRONIC DATA PROCESSING)
2011 – 2012
– KEY IN DATA ENTRY FOR ALL PRICES OF ITEMS.
– CHECK AND CONFIRM ALL THE PRICES.
– DO THE CLOSING SALES REPORT EVERY DAY TO SEND TO HQ.

SHIPPING AGENT AND LOGISTIC OPERATION CLERK
2012 – 2016
– DO THE CUSTOMS CLEARANCE.
– INSPECTION AND DECLARATION.
– DO THE COLLECTION FOR DOCUMENT SUCH AS CDN, BL AND MORE.
– KNOW ABOUT K1, K2, K3 AND K8.
– DO DOCUMENTATION OF CUSTOM FORM.
– KNOW THE TARIFF CODE FOR CUSTOMS.
– HAVE EXPERIENCE IN COLLECTING THE CARGO FROM WAREHOUSE (LCL)

PERSONAL DRIVER
PERSONAL TOURIST DRIVER
2016- 2018
– TRANSPORT PEOPLE BETWEEN VARIOUS PLACES.

CUSTOMER SERVICE OFFICER
2018 – PRESENT
– HANDLING THE EXPORT & IMPORT SHIPMENTS.
– HANDLING TRUCKING FOR LOCAL, IMPORT & EXPORT.
– LIAISING WITH TRANSPORTER FOR TRUCK BOOKING.
– LIAISING WITH CUSTOMER REGARDING ANY INQUIRIES .
– PREPARING DO & MONTHLY REPORT FOR LOCAL SHIPMENT

EXPERIENCE
Group Deputy CEO/ Group Chief Financial Officer
Global Supply Chain / Glove Manufacturing/ Global e-commerce
July 2020 – Feb 2021
Restructures reorganise for IPO, and established organization strategies by driving financial analysis, information and recommend strategic application and direction toward establishing organisation objectives.

Developing Performance KPI across group, business, and support unit.

IPO/M&A.
– Stakeholders.
– Investment Banking (PA and JPA)
– Legal Advisor (Local and foreign)
– Restructuring
– Internal Control/Auditor
– Tax Compliance (Direct and Indirect)
– Reporting Accountants , Advisors and etc.
– Corporate Secretarial
– Cross Border

Financial Planning and Analysis, Treasury
– New Funding
– Refinance
– Accounting Administration, Treasury, Payment Control, Periodical and Regulatory Reports, Audit (Internal and External)
– Budget

Tax
– Corporate Income Tax
– Transfer Pricing (Malaysia, Singapore and Indonesia)
– SST
– Ensure legal integrity and tax compliance including cross border/ overseas subsidiaries

Sales/ Revenue
– Strategy
– Sales
– Business development, marketing planning and strategy.
– Credit Control

IT
– Drive ERP System Planning and Migration.
– Revamp Network and Network Security
– Licensing

HR and Legal
– Drive training and improve employee engagement.
– Ensure legal compliance etc, Building CPC,
Patents,
Drive Internal Control/ Business Process Improvement
5 Manufacturing Plants (include Indonesia) and
2 commercial entities.

Achievement
– Initiate engagement of all IPO stakeholders and start IPO due diligent process.
– Secured RM150m loan, processing another RM300m.
– Reduced Credit Control Aging to within 30 days from 150 days.
– Reduced Debts Aging to within 90 days.
– Initiate tax planning for Transfer Pricing and corporate income tax.
– Re-structure companies (12 entities including overseas) with common shareholders.

Chief Financial Officer Nov 2015 – June 2020
Established organization strategies by driving financial analysis, information and recommend strategic application and direction toward establishing organisation objectives.

Develop, establish and implement finance operational strategies by evaluating trends (business cycle); establishing critical measurements (key strategy tools and key performance indicator); and customer-service strategies; designing operation flow systems; accumulating resources; resolving problems; implementing change with an emphasize on change management in view of the existing culture and environment.
Develops organization prospects by studying revenue opportunities; projecting acquisition and expansion prospects (merging and acquisition); identifying opportunities for improvement, cost reduction, and systems enhancement; accumulating capital to fund expansion.

Develops financial strategies by forecasting capital, facilities, and staff requirements; identifying monetary resources; developing action plans, Budgets, Financial Skills,

Dealing with Complexity Investment Appraisal on new acquisition or project. Monitors financial performance by measuring and analysing results; initiating corrective actions; minimizing the impact of variances. Monitor and addressing local and cross border tax issue including investment tax allowance.

Develop strategy in managing cash and treasury issue. Plan, address and control cash issue. Involved, participate in decision making in all pricing strategies and sizable commercial tender.

Established and maintaining relationship with relevant stakeholders (bankers, financiers, creditors, vendors, auditors, tax, inter-department and customers).

Reports financial status by developing forecasts; reporting results; analysing variances; developing improvements.

Financial Planning and Strategy, Managing Profitability, Strategic Planning, Vision, Quality Management, Promoting Process Improvement, Forecasting, Corporate Finance, Prep and drive company quantitative and qualitative for IPO/ M&A activities. Compliance with MFRS/IFRS. Identify strategic investors, engaged, due diligent, negotiate and closing. (Successfully completed). Key Main Liaison with Investment Banker, M&A Valuation and Appraisal, Legal due diligent.

Post-acquisition – Post-acquisition Integration, financial reporting integration and mapping, business, synergy, and resource planning. Drive Performance. Jointly responsible for company performance.

Business establishment in Malaysia, Brunei and Myanmar.

Business presence in Malaysia, Brunei, Myanmar, Indonesia, Papua New Guinea and Solomon Island.

Completed the corporate exercise, resolve cash flow problem, restructure the Balance Sheet, drive the P&L, drive compliance to IFRS, primed for M&A or IPO. Conduct negotiation with suitors, drive the due diligent exercise and complete the takeover.

Achievement
– Complete restructuring and turnaround of cash flow from negative to positive in excess of RM20m.
– Fund Raising RM20m, Secured RM60m and restructure debts of RM80m
– Drive business expansion and portfolio diversification from 99% to 54%.
– Lead successful accounting software migration.
– Established and drive control – internal, procurement, budget and process improvement.
– Rigorous Tax Planning on withholding tax and corporate income tax.
– Compliance IFRS standard. Successful adoption of IFRS 9, 15 and 16.
– Prep for IPO/ M&A, Lead due diligent, completed M&A
– Post- MERGER Integration

Chief Financial Officer Apr 2013 – Nov 2015
Civil Construction, Mechanical and Electrical, Independent Power Producer (Renewable Energy), Trading

Industry
Civil, Mechanical and Electrical Engineering services contractor for high rise building, large scale mill, factory, and water treatment plant. It also operates and owns a manufacturing plant producing and assembling LV switchboard. Renewable energy Hydro, Biomass and Solar.

Strategic Planning, Investment and Commercial Appraisal
Conduct strategic planning on growth strategy and diversification (short term, medium and long term). Due diligence on proposed investment or diversification. Due diligence and investment appraisal on proposed project and investment.

Commercial
Lead and handle business expansion and commercial negotiation including legal. Merger and Acquisitions
Primary key person involved in all merger and acquisition exercise. Engagement in acquisition price, term and conditions, main and independent advisory, valuers etc.

Financial Reporting and Accounting Administration
In-depth analysis on results, advisory roles and recommendation to the Board. IFRS, MFRS and stock exchange regulatory compliance.

Risk Management and Internal Control
Risk management studies on company and projects, Adequate insurance coverage. Established and improve internal control and with clearly defined delegation of authority and responsibility. Periodically assessing the process flow and its effectiveness for improvement.

Budgeting and Planning
Introduce budgeting process as part of risk management and internal control.

Tax and tax planning
Malaysia and cross border tax planning for GST, VAT, Corporate Income Tax, Personnel Tax, With-holding Tax etc. Preparation for GST implementation in Malaysia.

Cash Flow and Treasury Control
Cash-flow planning to ensure adequate short and medium-term disbursement for revenue generating project. Long term planning for investment purposes. Identifying new funding opportunities.

Human Resource
Responsible for HR functions. Planning, recruitment, sourcing and hiring including training. Drafting and improving HR Policy.

Liaison with Investment and Merchant Banker, Banker, Corporate and Industrial Relation Lawyers, Internal Control Auditor (Outsource), External Auditor, Tax Agent, Suppliers, Clients (existing and potential for Business Development) and Business Associates. I act as Investor Relations Officer for the company to the public in general. Business establishment in Malaysia, Indonesia and Sri Lanka.

Achievement
– Post IPO compliance.
– Secured +- RM50m funding.
– Process Improvement
– Introduce internal and budgetary control.
– Successfully lead and complete M&A takeover.
– Successfully lead accounting and HR software migration.

Group Financial Controller
Senior Accounts Executive
May 2000 – Aug 2003
Finance Manager
Sep 2003 – Aug 2006
Group Financial Controller
Sep 2006 – Aug 2012

May 2000 – Aug 2012
Shared Services
May 2000 – Aug 2003
(formerly part of Group of Companies with diverse industries/entity as below)
– Plastic Manufacturing,
– Construction, Project, Infrastructure.
– Highway Maintenance
– Advertisement,
– Slope Erosion Control,
– Engineering
– Insurance Broking.
– Oil and Gas – Upstream
Marine support and vessels, manpower (technical, non-technical, professional, skilled and non- skilled), hook-up commissioning, topside major maintenance, onshore and offshore fabrication and installation, support services, seismic and geo-survey, rental of machineries.
Industry Plastic Manufacturing, Civil Construction, Advertisement, Slope Erosion Control, Oil and Gas and Insurance Broking. Oil and Gas – Marine support and vessels, manpower (technical, non-technical, professional, skilled, and non- skilled), hook-up commissioning, topside major maintenance, onshore and offshore fabrication and installation, support services, seismic and geo-survey, rental of machineries. Treasury functions Sourcing and raising funds for expansion, capital expenditure, project financing and major acquisition. Liaison with bankers and key negotiation. Rate, instrument and etc Financial Reporting / Accounting administration Responsible for overall standard financial reports and ad hoc reports. General ledger, Accounts receivable, Accounts payable, Assets managements, Journal entry, Profit and Loss, Balance Sheet, Consolidated Group accounts. Budget and Costing Thorough analysis of budgetary control and actual cost, provide in-depth analysis to variances. Measured control of purchases against budget and cost allocation. Study of project viability and capex for each investment and project. Tax and tax planning Responsible for Group corporate taxation planning and overall tax compliance, maximize tax benefit through proper review and planning, compliance on withholding tax, individual tax on resident and non-resident and service tax submission and compliance.
Cash flow Managing day to day, short term and long-term cash flow, measured control in receivables and payables. Monitor and take necessary steps to head off cash flow problems. Develop and use strategies to maintain adequate cash flow and steps towards eliminating dangerous cash flow gaps. Risk Management Being part of a senior management member and key decision making in planning of the company. Assessing risk from all perspective from succession plan, project viability, investment, exposure or dependency and any foreseeable risk in an-going concern basis
Assist and advise the group managing director or board on operational risk. Information Technology Responsible for the overall performance and maintenance of the group information technology requirement. Procuring and sourcing for the right
software and hardware. Ensure proper preventive maintenance and put in place internet security framework. Monitoring potential risk area, department and personnel. Maintenance of server and network sharing. Brainchild idea on a customized database on a single platform for all external and internal users. Developing few projects pass planning stage pending finalization. Develop procedures and organize a methodology to smoothen and streamlines inter department workflow. Shorten workflow and avoid double task with a standard operating procedure involving all departments. Business Improvement Process. External Parties Liaison Company Secretarial, Legal, Shareholders, Bankers, Creditors, Clients, Tax Advisors and etc.
Pre-IPO Business establishment in Malaysia. Business presence in Malaysia, Vietnam, Thailand and Myanmar.
Achievement
– Revenue growth 2600%.
– Secured +- RM120m funding.
– Lead and arrange funding for projects.
– Introduce budgetary control.
– Successfully introduce internal control.
– Process Improvement
– Set up purchasing dept.
– Set up IT dept.
– Successfully lead accounting software migration.
– Pre IPO preparation and due diligent.

Manager (Operation)
Apr 1999 – Apr 2000
Oil and Gas – Downstream / Retail
MNC
Operations Day to Day operational requirement/ maintenance of building, machinery and foods beverage. Sales and Marketing and promotional events. Daily Takings (CASH) and all the necessary required task to operate a petro-convenience store inclusive of liaising with local authority on compliance and licensing issues. Fully in charge of setting up new office (branches) from logistic issue, operation, manpower and opening of office.
Human Resource Management
Interviewing/Shortlisting and Recommendation, preparation of staff rostering and timetable. Guiding and providing training on soft skills and product knowledge. Inventory Control – Petrol, diesel and stores products. Responsible for planning of stock turnover and optimizing usage of space. Set reorder level and execute order of goods direct from vendors direct as well as responsible for receiving good in order.
Safety Responsible for safety of all staffs and offices. Conduct regular check and training.

Accounts Officer
Insurance Broking
Apr 1996 – Mar 1999
MNC
Accounts Payable
All aspect of payments from preparation, verification to balance and transfer of funds (manual and electronic banking) and reconciliation of all accounts with vendors. Accounts Receivable
Credit Control/ Commission Receivable from Underwriters/ Claims Receivable/ Reconciliation with Underwriter, Lead underwriter and Co insurer. Dealt with overseas insurer.
Sub Ledger
Maintain subledger and reconciliation.
Statutory Report – Bank Negara Preparing quarterly reports as required under the statutory requirement. Assisting in the renewal of yearly Brokers Licence.
Cash Management
Maintain and transfers to bank trust accounts for clients premium and commission/expenses accounts under the guidelines by Bank Negara.

Cabin Crew
Airline
1993 – 1996
Inflight Services

Accounts Executive
Construction/ Architectural
Mar 1991 – Feb 1993
Accounting and Book-Keeping
Responsible for preparation of book-keeping and final accounts for monthly management report.
Audit and Secretarial
Liaise with external auditors and company secretary.
Accounts Payable
Responsible for payments to vendors and subcontractor from preparation of vouchers to issuance and verification of documents.
Project Costing
Preparation of costing for projects control. Banking Responsible for banking facilities, preparation of Bank Guarantee/Performance Guarantee and Letter of Credit

Experience

Executive Admin & HR
Sept 2019 – Present
Work Description :

Recruitment and Selection:
Analyze, plan, manage recruitment programs & the hiring process to ensure that HR service provided
meets the needs of company’s business.
Recruiting staff which includes providing support in preparing advertisement, screening, short-listing the
candidate, interviewing and selecting them.

Performance Appraisal:
Coordinate with head of departments to conduct annual employee performance appraisal.

Administrations:
HR letters such as contract of service, renewal of contract, increment letter, promotion letter, job redesignation letter, warning letter & etc.
Prepare internal & external memos and correspondence.
Ensuring proper filing & safe keeping for all confidential documents for payroll & benefits.
Ensuring that department managers receive an accurate & timely assistance in response to particular queries related to HR policies or other aspects of employment legislation.
Ensure all human resources procedures & policy is followed.
Ensure training record of all personnel updated.
Responsible for HRDF – training grant and submission.
Understand the local employment laws.
Maintain, update and expand the company policies and also interpreting and notifying employees on employment legislation.
Working closely with other department assisting the line managers in understanding and implementing procedures and policies.
Conduct exit interviews to identify reasons for employee termination.
Others ad-hock administrative instructed by HR Manager.

Yearly Activities :
Participate in yearly performance appraisal calculation and compilation for all Business Unit.
EA Form preparation and submission of employer’s income tax form E for Malaysia employee.
Compensation and Benefit:
Ensure compensation and benefits are in line with Company policies and updated Government Regulations.
Manage group insurance renewal (Group Personal Accident, and Group Medical & Surgery) including attending medical enquiries, staff benefit reimbursement, monthly report such as addition/deletion.
Responsible for Socso & Insurance claim/coverage.

Payroll Administration:
Responsible for overall Payroll administration, system & processes and payroll report as required by
statutory bodies (EPF, SOCSO, Income Tax and EIS).
Manage workflow to ensure all payroll transactions are processes accurately and timely.
Reconcile payroll prior to transmission and validate confirmed reports.
Administering payroll system and maintaining staff related records in HR record system.
To administer all HR policies payroll systems & procedures.
Generating required ad-hoc & periodic reports.

Jul 2017 – Sep 2019
(2 years 2 months)
Human Resources Executive
Recruitment and selection:
1. Analyse, plan, manage recruitment programs and the hiring process to ensure that HR
service provided meets the needs of company’s business.
2. Recruiting staff which includes providing support in preparing advertisements, screening,
short-listing the candidates, interviewing and selecting them.

Compensation and Benefit:
1. Ensure compensation and benefits are in line with Company policies and updated
Government Regulations.
2. Handling insurance addition, deletion and claims.
3. Manage group insurance renewal (Group Term Life, Group Personal Accident, and Group
Medical & Surgery, including attending medical enquiries / staff benefit reimbursement.
4. Responsible for Socso & Insurance claim/Coverage.

Payroll Administration:
1. Responsible for overall Payroll administration, system and processes and payroll report as
required by statutory bodies (EPF,SOCSO,Income Tax and EIS).
2. Manage workflow to ensure all payroll transactions are processes accurately and timely.
3. Reconcile payroll prior to transmission and validate confirmed reports.
4. Administering payroll system and maintaining staff related records both local HR
management systems as well as corporate ADP HR system To administer all HR policies p
payroll systems and procedures.
5. Generating required ad-hoc & periodic reports.

Performance appraisal:
1. Coordinate with head of departments & HR in Head Office to conduct annual employee
performance appraisal.
2. Undertaking usual salary reviews, negotiating on issues regarding pay and conditions with
staff and representatives.

Administrations:
1. HR letters such as contract of service, renewal of contract, increment letter, promotion
letter, job re-designation letter, warning letter & etc.
2. Prepare internal & external memos and correspondence.
3. Ensuring proper filing & safe keeping for all confidential documents for payroll & benefits.
4. Ensuring that department managers receive an accurate and timely assistance in
response to particular queries related to HR policies or other aspects of employment
legislation.
5. Ensure all human resources procedures & policy is followed.
6. Ensure training record of all personnel updated.
7. Responsible for HRDF – training grant and submission.
8. Understand the local employment laws.
9. Maintain, update and expand the company policies and also interpreting and notifying
employees on employment legislation.
10. Working closely with other department assisting the line managers in understanding and
implementing procedures and policies.
11. Planning and delivering training occasionally, including induction programs for new hires.
12. Conduct exit interviews to identify reasons for employee termination.
13. Others ad-hock administrative instructed by HR Manager/Director

Industrial Relations:
1. Manage and lead in HR related projects (Retrenchment and Reduce of working
Hours/Days)

Expatriate and Foreign Worker Management:
1. Prepare and submit document to Inland Revenue Board for Income Tax registration & Tax
Clearance for Expatriate and Foreign Worker.

Yearly Activities :
1. EA Form preparation and submission of employer’s income tax form E for Malaysia
employee.
2. Preparation of Income Tax Return for Expatriate.

Nov 2014 – Jul 2017
(2 years 8 months)
HR & Admin Executive
1. Implementation of recruitment and selection programs including the interviewing and
selection of employees in support of the company’s manpower needs.
2. Timely and accurate administration and coordination of all matters relating to payroll
function and other statutory payments.
3. Organize and implement welfare and other programs including those related to
productivity, safety, recreation and quality for the company.
4. To implement and coordinate training programs both internal and external as well as
maintain and update all training records as per ISO requirements.
5. To handle all administrative work related to promotion, recruitment, leave, transfer and
Termination of workers.
6. Develop and maintain good working rapport between management and employees.
7. Maintain and update personal file & records for all staff.
8. Counselling and resolving employee grievances and administering disciplinary actions as per the company’s rules and regulations.
9. To handle the foreign worker matter (renewal permit, FOMEMA, etc )

Administration

1. Responsible for the general cleanliness & housekeeping of the Company.
2. Handling of licenses of manufacturing and other documentation for government dept.
3. Control and purchase of office stationeries, refreshment and sundries, printing of
Company’s internal and external documents.
4. Handling and monitoring the company hostel, group of security and company transport.
5. To assist in any other general duties for the smooth operation of the company.

Apr 2010 – Sep 2014
(4 years 5 months)
Admin & HR Executive
1. Implementation of recruitment and selection programs including the interviewing and
selection of employees in support of the company’s manpower needs.
2. Timely and accurate administration and coordination of all matters relating to payroll
function and other statutory payments.
3. Organize and implement welfare and other programs including those related to
productivity, safety, recreation and quality for the company.
4. To implement and coordinate training programs both internal and external as well as
maintain and update all training records as per ISO requirements.
5. To handle all administrative work related to promotion, recruitment, leave,transfer and
Termination of workers.
6. Develop and maintain good working rapport between management and employees.
7. Maintain and update personal file & records for all staff.
8. Counseling and resolving employee grievances and administering disciplinary actions as per the
company’s rules and regulations.

Administration

1. Responsible for the general cleanliness & housekeeping of the Company.
2. Handling of licenses of manufacturing and other documentation for government dept.
3. Control and purchase of office stationeries, refreshment and sundries, printing of
Company’s internal and external documents.
4. Monthly expenses report monitoring and control petty cash.
5. Handling and monitoring the company hostel, group of security and company transport.
6. To assist in any other general duties for the smooth operation of the company.
7. Assist in promotion and marketing team to introduce newspaper company.

Jan 2007 – Mar 2010
(3 years 2 months)
Executive Admin & HR
Personnel
1. Implementation of recruitment and selection programs including the interviewing and selection of employees in support of the company’s manpower needs.
2. Timely and accurate administration and coordination of all matters relating to payroll function, including contributions to government bodies such as EPF,SOCSO, PCB, HRDF and other statutory payments.
3. Organize and implement welfare and other programs including those related to productivity, safety, recreation and quality for the company.
4. To implement and coordinate training programs both internal and external as well as maintain and update all training records as per ISO requirements.
5. To handle the foreign worker matter (renewal permit, FOMEMA,etc )
6. To handle all administrative work related to promotion, recruitment,leave, transfer and termination of workers.
7. Develop and maintain good working rapport between management and employees.
8. Review and update HR policies and procedures as and when required
9. To assist in the Annual Budget for the department.
10. Maintain and update personal file & records for all staff.
11. Counseling and resolving employee grievances and administering disciplinary actions as per the company’s rules and regulations.

ADMINISTRATION

1. Responsible for the general cleanliness & housekeeping of the Company.
2. Handling of licenses of manufacturing and other documentation for government dept (Custom,Immigration, MITI, and MIDA).
3. Control and purchase of office stationeries, refreshment and sundries, printing of Company’s internal and external documents.
4. Monthly expenses report monitoring and control petty cash.
5. Handle the company hostel,group of security and company transport.
6. Responsible as a Deputy Environment Management Representative for ISO 1400.
7. To assist in any other general duties for the smooth operation of the company.
8. Any other job as assigned.

2003 – Dec 2006
(3 years 11 months)
Admin & HR Assistant
1) Responsible for overall HR operations such as manpower planning including recruitments, benefits,payroll(Timeflex/Payflex),EPF,SOCSO,tax payments etc.
2) Responsible for day to day administrative support & any other admin or ad-hoc duties as assigned.
3) Responsible in foreign workers processing & renewal of work permit for foreign workers
4) Handling of licenses of manufacturing and other documentation for government dept(Custom,Immigration, MITI, and MIDA).
5) Control and checking stock and inventory.

2002 – 2002
(1 month)
Training (Account Department)
1. Filling invoice and Do.
2. Match Do and Invoice.
3. Generated invoice and Delivery Order using BAAN IV System.
4. Prepared Payment to Supplier.
5. Prepared billing to Customer.
6. Any other duties as assigned.

(Senior Training & Human Resource Executive)
(April 2021 – Now)
• Training & Development
▪ Registered and sourced for any In House and External training required
▪ Conducted induction for newly join staff
▪ Provide monthly report
• Recruitment
▪ Conducted end to end session of recruitment start from vacancy advertising until joining
▪ Do a background check for each applicant before arrange interview
▪ Staff resignation – handle from beginning (announcement staff resignation until departure)
▪ Provide assistance to Head of Department for staff confirmation
• Administration
▪ Staff apartment – Handled end to end process such as inspection, locating and transferring staff, cleanliness of the apartment.
• Payroll
▪ Monitoring and verify Payroll every month
• Represent HR Department in monthly Profit & Loss Meeting

(Human Resource Executive) (Contract)
(September 2020 – April 2021)
• Training & Development
▪ Registered and sourced for any In House and External training required by as per Training Need Analysis
▪ Conducted induction for newly join staff
▪ Provide monthly report
• Recruitment
▪ Conducted end to end session of recruitment start from vacancy advertising until joining
▪ Do a background check for each applicant before arrange interview
▪ Staff resignation – handle from beginning (announcement staff resignation until departure)
▪ Provide assistance to Head of Department for staff confirmation
• Administration
▪ Laundry – liaise with vendor on laundry arrangement every month
▪ Transportation – liaise with vendor on staff transportation every month
▪ Staff uniform – maintained staff’s uniform arrangement for newly join and current staff

(Promoted to Senior Human Resource Executive)
(Jan 2018 – September 2020)
• Training & Development
▪ Registered and sourced for any In House and External training required by Management
▪ Conducted training for staff such as greeting guest and grooming
▪ Conducted for staff sharing session after join any public training
▪ Liaised with HRDF on levy and claims
▪ Created monthly report for General Manager attention
• Safety & Health
▪ Create periodic inspection within workplace area
▪ Coordinate resort to follow all rules and regulations in Safety & Health
▪ Created a Training Plan
• Staff Quarters
▪ Created and updated on inventory listing and tenant listing
▪ Conducted periodic inspection in each of the units
▪ Maintained the cleanliness at staff quarters
• Recruitment
▪ Conducted end to end session of recruitment start from vacancy advertising until confirmation of the staff
▪ Make a background check for each applicant before arrange interview
▪ Conducted full interview session
• Payroll
▪ Verified on details in payroll summary before key in to the system
▪ Conducted on full sets of payroll activities
• Foreign Workers
▪ Liaised with the foreign workers agent regarding salary, disciplinary, and performance of the staff
▪ Provided the all for the staff such as, quarters, uniform, and clinic panel
• Staff’s Disciplinary
▪ Conducted for any investigation related to subject matter
▪ Familiarized with Domestic Inquiry rules and process
• Secretarial
▪ Created minute meeting for any meeting attended
▪ Liaised with General Manager on any meeting to be attend
• Staff Welfare
▪ Managing the clinic panel system for staff
▪ Send staff to clinic on emergency
▪ Collected funds for any staff whom lost their family members or thus whom just married and born babies.
▪ Organized any events related to staff such as staff gathering, sports events and gotong-royong
• HALAL
▪ Secretary of the Halal Committee Board
▪ Internal Auditor for Halal inspection.
• HACCP
▪ Manual Controller of the Committee Board
• Represent Human Resource Department for Monthly Report in HOD Meeting

Head of Department –CFO Finance + Head of Procurement (from Oct 18 till present – 3 years plus.
Type of business: Telecommunication, Construction, TV Broadcasting, Manufacturing, Automobile, Insurance, Trading, Mining, Energy, Oil and Gas Industries.
Reason to consider Leaving: -Politics issues.

Financial Controller (Jan 2017 to Sept 18) – 1 year 9 months.
Type of business: Township Development.
Reason for leaving: The Group discontinue the operation in India.

Head of Finance & Admin (Sept 2007 to Dec 2016) – 9 years.
Type of business: Property Development / Trading / Construction.
Reason for leaving : Project completed.

GM – Finance & Operation. ( July 1997 to Aug 2007)- 10 years
Type of business: Hospitality, F & B , Trading /Amusement business, trading etc.

Accountant ( July 1993 to Jun 1997)- 4 years
Type of business: Construction.

Account executive ( March 1991 to June 1993)- 2 years 4 months
Type of business: Manufacturing Automobile Industries

Audit Assistant (Dec 1989 to Feb 1991)- 1 year 3 months
Type of Business: Property Development.

Job Experience:
(Feb 2021- Present)
Centre Manager -Senior Manager Grade
-develop, manage and provide leadership aimed at ensuring the continued viability of the asset
-Ensure annual budgets are met with adequate return of investment for the shareholders of the development company
-Optimize Tenant/Product Mix and maximize Lettable Floor yield in terms of both sales and rental returns per square feet
-To put in place strong, marketing, advertising and promotional programs aimed the right shopper profile to the shopping centre
-Ensure a high image and operational efficiency consistent with the desired positing and image of the shopping centre

May 2020- Jan 2021
Independent Mall Business Consultancy and Retail Planning
Responsible to advise and formulate on ROI period/simulations. Development expense against operational cost, Budget setting for OPAX and CAPEX (new mall renovation), Tenant Coordination, Landlord & Tenant Provisions, Leasing Budget and Trade mix Strategy, NLA vs Common and Service areas floor efficiency, Leaseback and Tenancy Feed backs, Facilities Planning/review and works scheduling towards mall opening. (Conversion From Existing Arcade Shop Development to Air-Conditioned Neighborhood Mall.)

June 2013 – Apr 2020
Mall Manager -Mid Managerial Grade
Financial Management:
Analyzing and understanding the Mall Profit & Loss Statement & achieving the monthly budget figures, monitoring the Mall Sales Turnover (Sales of company Retail & Tenants), Analyzing the monthly Mall Income Collections, Ageing Management and setting the annual budget for Income & Expenditure of The Shopping Mall.
Tenant Management:
Understanding the Management & Tenant rights in the Tenancy Agreement and tenant profile. Mastering the entire Mall and Tenant’s Layout, Type of Business and Rental Zoning. Analyzing the weakness and strength of tenant’s sales performance, compiling the reasons, and preparing countermeasures to boost up results. Conducting frequent visits to tenants’ shops by managing the tenant’s voices, periodical checking to tenant’s shop to ensure their compliance to the law and tenancy agreement, synchronizing the handing and taking over of vacant lots, briefing tenants on Mall Rules & Regulations, Proposing Potential Tenants to HQ Leasing Dept, setting up strategies to market out vacant lot to local tenants and work on rental proposal base on rental shortfall for HQ approval.
Building Management
Car Park Management- Ensuring smooth traffic control, analyzing mall car count, monitoring the accuracy of cash collection management, developing car park related procedures, and coordinating maintenance of car park system.
Security and Safety- Monitoring the manpower planning, analyzing the crime reports of the mall, developing crisis management related procedures, ensuring and coordinating with Facility Management on the status of all security/emergency equipment’s
General Affair’s Management- checking the effective executions of contracted services such as pest control, landscaping, cleaning. Understanding the building condition and able to propose the Mall Refurbishment and Major Capital Expenditure Projects for the future.
Facility Maintenance- Coordinating with Facility Maintenance Department on the status of all mechanical & electrical (M&E) equipment’s and ensure smooth operation. Coordinating with landlord on any outstanding issues to speed up process.
Building Management:
Car Park Management- Ensuring smooth traffic control, analyzing mall car count, monitoring the accuracy of cash collection management, developing car park related procedures, and coordinating maintenance of car park system.
Security and Safety- Monitoring the manpower planning, analyzing the crime reports of the mall, developing crisis management related procedures, ensuring and coordinating with Facility Management on the status of all security/emergency equipment’s
General Affair’s Management- checking the effective executions of contracted services such as pest control, landscaping, cleaning. Understanding the building condition and able to propose the Mall Refurbishment and Major Capital Expenditure Projects for the future.
Facility Maintenance- Coordinating with Facility Maintenance Department on the status of all mechanical & electrical (M&E) equipment’s and ensure smooth operation. Coordinating with landlord on any outstanding issues to speed up process.
Marketing & Events:
Understanding the strength and weaknesses of the mall by developing strategies to expose the mall and gain footfall and shoppers crowd through assistance and coordination with HQ marketing department. Coordinating and planning the yearly major courts (North, Centre, Sub, South ) events schedules and activities. Monitoring the overall promotion set ups, dismantles and contents in order to match with the approved proposal for the initial plan and promotional guidelines. Encouraging the tenants’ interactive events in order to create better exposure for the outlets. Developing good public relations with media, business associate and community group by conducting public related or charity events etc. Conducting Events survey at competitors for mall improvements.
Customer Service
Developing consistent training on services and crisis or emergency management procedure for front line staffs. (Information Counter, Security & Carpark). Proposing and developing new services for shoppers. Manage customer voice and do immediate counter measure for any complaints and suggestions received. Paging & background music management and conducting yearly customer satisfaction survey to understand shoppers needs.
Administration and Staff Management
Ensuring the existence of all license expiration and renewals. Understanding all insurance policies and coverage.
Understanding the Mall Operations yearly strategy and formulating the respective department heads KPIs. Managing the Housekeeping and Maintenance of Mall Documents and Management Office. Ensuring the updating of organization chart and sufficient manpower for mall at all times. Developing training and counselling for all staffs. Constant update to staffs on company direction and plans in order to share
better track of understanding. Evaluating job performance and overseeing staff’s welfare. Developing Succession and Career Development plan for staff. Monitoring, checking, and approving all necessary HR documents and issues.
Legal and Landlord Management
Understanding and executing to the content of the tenancy agreement/ lease
agreement between landlord and company and understanding company right and liability. Developing close communication with landlord on daily operational issues, crisis management and upcoming mall event

Project Manager – New Mall Opening -Mid Managerial Grade
Market Research
Compiling Customer, consumer behavior, trend, competitor survey, locality surroundings, locality almanacs, peak season info, etc..and from the data devise operational strategies and improvements to fit with local market and surrounding competitors to be presented to top management.
Operational Strategies
Highlight and suggest operational improvements in terms of facilities, customer care, Workforce planning, financial projections against ROI, working together with HQ operations, leasing, construction, development, admin, CSR, marketing and also landlord to coordinate planning and opening related preparations.
July 2017 – May 2018
Project Manager – New Mall Opening -Mid Managerial Grade
Market Research
Compiling Customer, consumer behavior, trend, competitor survey, locality surroundings, locality almanacs, peak season info, etc..and from the data devise operational strategies and improvements to fit with local market and surrounding competitors to be presented to top management.
Operational Strategies
Highlight and suggest operational improvements in terms of facilities, customer care, Workforce planning, financial projections against ROI, working together with HQ operations, leasing, construction, development, admin, CSR, marketing and also landlord to coordinate planning and opening related preparations.
Sales & Leasing Strategy
Work together with HQ marketing & Leasing team and giving feedback on opening handbills, events, marketing campaign, competitor attack, local community collaboration, event organizer coordination.
Operational Coordination On Site
Handing and taking over, backroom securing, perimeter, mall M&E and common area, tenant management, loading bay receiving management, manpower planning, scheduling and work program ,manpower backup plan, training, documentation and filing, staff welfare, cleaning coordination, defect list and rectification timeline and countermeasure, liason with local authority to ensure rule s and governance compliance in terms of necessary approval and licensing administrative supplies, final task for opening total touch up.
June 2013 – July 2017
Manager – SC (Shopping Complex) Development- Mid Managerial Grade
Site Identification
Identifying potential location within the shopping center Development Area Strategy and to conduct land evaluation and assessment on the proposed site
To contact and meet up with landowners or developers through telephone call/discussion/meetings/correspondence/emails for new proposals receive and to gather information’s om Master Development Plans, Pre-Com Plans, Copy of Titles, Landowner/Developer info and perform site visits for identification.
To carry out negotiations with landowners or developers to
a) Determine the Project Scheme (Sales & Purchase
/Master lease/Land lease/ Tenancy Agreement.
b) Inform and to get company infrastructure requirements including traffic light junctions, ingress and egress
c) Commercial Terms and conditions for further consideration and planning for new store opening
To work out and provide area research on the prospective site
To obtain feasibility studies and obtain statistical data and population research from planning department for
a) Necessary documents and information including catchment map
b) Socio Economic status of proposed location
c) Projected sales / investment recovery/competitor study
Assist Const Dept in infrastructure capacity checking, M&E requirements and counter check with consultants and landowner/developer.
Liaise with Legal Dept on issuance of issuance of non-Disclosure agreement to landlord/developer.
Preparation of material for top management approval for prospective site to proceed formal negotiations.
Preparing summary of principal terms and conditions to firm up salient points to be included inside agreement between company and lessor.
Monitor submission of Prelim drawing from company to lessor and to liaise/coordinate with lessor for planning approvals from authorities
to monitor on the extension of Dev Order/Bldg. plan/domestic trade license and Condition precedent before expiration
Engaging TIA consultant for TIA report
Preparation of land handover from Lessor to company const Dept to start Const upon obtaining all necessary approvals.
Ensuring Lessor completes infrastructure requirements as per company requirements and at the same time assisting legal dept in obtaining all necessary documents ti present for Memorandum Of Transfer.
To check and also monitor Corporate Dept on the application to obtain approval from EPU (Malaysia Economic Planning Unit) and DTC ( Domestic Trade License) issues by Ministry Of Domestic Trade, Co-operatives and Consumerism.
Liase/contact with local authorities and Gov Departments to perform Land Title Search and information checking on land matters and issues related to land.
To perform Pre-Valuation study for updated market value and compile market data and related info for Shopping Centre Development Planning.
To follow up with existing Shopping Complex issues on rental payments, Bank Guarantee renewals, and expiry of agreement terms

Oct 2010- May 2013
Expansion Manager – Hypermarket Development- Mid Managerial Grade
Asst Expansion Manager – Hypermarket Development- Junior Managerial Grade
• Assist in up-to-date identification of new key areas and sites for potential store siting
• Reporting development findings and development issues for assessment and record including latest local authority statutory update and local site suitability context, and current local market trend. Assist on report for D1 stage approval.
• Liaising with relevant authorities at the state level (Land & Surveys Department, State Planning Authority, city councils), in regard to title and cadastral maps extraction, future development plans, and development planning issues, and property valuation.
• Updating the Group on project’s approval status of any existing planning submission if site location is located under a mix development scheme.
• Outlining basic boundary of potential site base on cadastral plan on AutoCAD if required
• Updating on competitor survey.
Aug 2008 – Mar 2010
Development Planning Executive- Senior Executive Grade
• Deals with Group’s land administration involving maintenance of land databases, safe keeping of original land titles, payment of annual rent, site visits, etc.
• Conducting various site assessments for planning purposes. This includes land identifications, collecting land information, liaise with appointed surveyor to conduct field survey, solving land related issues and settlements.
• Safe-keeping and updating of cadastral plans, topography, land records, and other related correspondences.
• Development planning, this involves liasing with appointed consultants, such as town planner and land surveyor, to start produce subdivision layout. Other related roles are to monitor the work of the consultants, checking and giving advice to the consultants to fulfill the Group’s development objectives.
• Liasing with relevant authorities in regards of development plan submission to ensure smoothness of approvals. This would covering submission of layout plan, phasing plan, subdivision plan, survey plans, engineering plans and the building plans. Monitoring on consultants’ efforts during submission stages are also carry out.
• Updating the Group on project’s approval status or any raise issues regarding the land or development.
• Conveying relevant project information to respective Sections (i.e., S Marketing and Finance) for further actions.
Ensuring all development approvals’ conditions to be fulfilled and relevant fees to be paid to Authorities.
Ensuring the continuation of development prospects for the Group by replenishing land banks, continuous projects commencements and protects the Group’s interest.
April 2005 – August 2008
Assistant Architect
– Engineering, Procurement, Construction, & Completion of MLNG Entrance Area & Guardhouse Renovation Lot 29, Block 20, Kemena Land District, Tg. Kidurong, Bintulu, Sarawak (Completed)
– MLNG Main Office III Renovation Works on Lot 29, Block 20, Kemena Land District, Tanjung Kidurong, Bintulu, Sarawak. (Completed)
– Interior Fit Out Works at New Main Office Annex Building (Completed) On Lot 29, Block 20, Kemena Land District, Tanjung Kidurong, Bintulu, Sarawak (Completed) )
– New Covered Walkway from New MLNG Annex 1 Main Entrance to Existing Workshop Lot 29, Block 20, Kemena Land District, Tg. Kidurong, Bintulu, Sarawak (Completed)
– Proposed 22 Units, 2 Storey Semi Detached, Industrial Building On Lot 144 & 178, Block 238 KNLD Kuching.
– Design & Built Negotiated Contract, Proposed Construction & Completion Of Borneo Convention & Exhibition Centre On Lot 1313, Block 7, MTLD, Kuching.
– Proposed Built-in Furniture for 60- Bedded Hospital At Barzan, Kurdistan, Iraq (Design Preliminary)

HR Executive (2 years 4 months)

Experience
14 years of total experience
Sep 2019 – Present (2 years 4 months)
HR Executive
Industry:Manufacturing / Production
Specialization: Manufacturing/Production Operations
Role: Management
Position Level: Senior Executive
• Lead and be responsible for the full spectrum of administration and human resource management which include selection & recruitment, manpower planning & training, talent management & succession, compensation & benefits, and other HR related matters to ensure meeting company’s strategic business direction and objectives.
• Process Company’s payroll for every pay period and ensure timely delivery of all payment in accordance to deadline set.
• Process and prepare statutory reports & payment on a timely manner (monthly statutory payments, yearly form EA).
• In charge of recruitment activities such as job posting, sourcing for suitable candidate, screening resumes, phone screening, interview arrangement, extending offers and on-boarding.
• Conduct new staff orientation and facilities newcomers joining formalities.
• Maintain HR Records (Personal file, personal database, leave record, attendance tracking) of each staff in a proper and efficient manner.
• Prepare letter in relation on staff movement (letter of appointment, confirmation of employment, resignation acceptance, promotion, disciplinary action and etc.
• Liaise with all government agencies to ensure adherence to compliance.
• Understand and adhere to all pertinent labour laws, company’s rules & regulation.
• Manages performance management system e.g.: appraisal and bonus exercise.
• Developed promotion and bonus structures.
• Fully take charge of foreign workers administration (recruitment, work permit administration, hostel arrangement, repatriation, etc.)
• Fully take charge of Expatriate Management (recruitment, EP administration, repatriation, etc.)
• Drive employee engagement and retention plans for the businesses, including engagement activities, assessment, analysis and facilitation of plans to address surveys, turnover and workforce issues.
• Prepare report on key HR metrics, including time-to-fill, time-to-hire, source of hire, turnover rate and other reports as necessary.
• Administrative & Organize company events such as Monthly Birthday Celebration and Company Annual Dinner.
• To manage stationery & uniform expense.
• Develop training plans and identify learning opportunities for employee development.
• Handle employee queries on all HR related matters.
• Provide administration support on all HR functions such as attendance report analysis, training activities, and other ad-hoc duties as assigned.
• Assist in Covid-19 SOP Management

May 2017 – Aug 2019 (2 years 4 months)
SENIOR HR & ADMIN EXECUTIVE
Industry: Manufacturing / Production
Specialization: Human Resources
Role: General HR
Position Level: Senior Executive
Job Descriptions:
• Plans and manages overall recruitment at all level of employees
• In charge of recruitment activities such as job posting, sourcing for suitable candidate, screening resumes, phone screening, interview arrangement, extending offers and on-boarding
• Develops training needs analysis and professional development plans
• Manages performance management system e.g.: appraisal and bonus exercise
• Developed promotion and bonus structures
• Monitors and ensures accurate payroll administration and timely pay-out of salary
• Ensure compliance of legal authorities e.g.: Labour Law/EPF/SOCSO/LHDN/EIS
• Survey employees across company to determine needs
• Oversaw analysis and comparison of positions and salaries in market
• Analyse existing company benefits to uncover deficiencies e.g.: annual leave, increment
• Answered questions and administered company benefits plans e.g.: better medical program, medical benefits, insurance coverage
• Classified positions into ranks to codify salaries
• Forecasted and reported on projected future salary
• Develops and enhances policies, guidelines and relevant material
• Handles employee disciplinary process
• Plans and organize all administrative functions
• Monitors inventory of office supplies and general stocks
• Preparing timely reports related to Human Resource
• Maintaining employees’ files, right from recruitment to exit
• Attending on staff issues, e.g. IR Issues, Labour Department Issues
• Handle employee relation issues and provide counselling Monitors on all work permits/ Employment applications, renewals, cancellation
• Monitors on all benefits management administration of medical insurance claims
• Update and maintain accurate personal data
• To perform other ad-hoc duties & responsibilities that may be needed of assigned by HR Director from time to time

Oct 2015 – Apr 2017
(1 year 6 months)
SENIOR HR & ADMIN EXECUTIVE CUM PURCHASING
• To take charge of overall matters relating to HR Department (payroll, training, manpower planning, recruitment, appraisal, employee relations, licensing)
• To plan, supervise and undertake daily departmental duties and activities and effective control of all documentation forms
• Fully take charge of foreign workers administration (recruitment, work permit administration, hostel arrangement, repatriation, etc.)
• Liaise and co-ordinate with inter departments superior on the job assign are effectively done
• To establish manpower planning and the on job training are carried out according to skill matrix evaluation
• To execute company policies, procedure, rules & regulations. To ensure companies regulation are made adherence to all departments
• Responsible in handling all general administration work including payroll administration, transport & hostel arrangement, security
• To manage and supervise security guard and to ensure patrol duties is carried out in order
• Conducts interviews up to junior staff levels
• Conducts exit interview
• Conducts orientation program to new employees
• Coordinates and liaises with external consultants on employees’ training needs and arranges training schedules for employees
• Evaluates the effectiveness of the respective training programs by obtaining feedback from employees
• Attends to employees’ grievances and complaints, provides guidance if necessary
• Liaison with local authorities and embassy
• Ensure purchasing project and tasks are within budget
• Ensure quality of item purchased are acceptable

• Sourcing, compare, select and negotiate for the best purchase package in terms of quality, price, terms, deliveries and services with suppliers
• Schedule store audit (CM store & Engineering store) and conduct supplier survey
• Handling and monitoring of claims to factories and vendors for defectives, shortage, missing parts
• Generate purchasing reports & product inventories on time

Aug 2013 – Aug 2015
(2 years)
Senior Operations Services Specialist
Accountable for generating sales quotations for customers and invoice processing. Also responsible for providing reports of any unknown issues/risks to Unit Manager.

Duties:
• Generating sales quotations for customers using dedicated sales database systems
• Ensure the integrity of client information maintained in the database systems
• Generating reports for internal use by mining information from various computer packages
• Updating and managing excel spreadsheet
• Dealing with external and internal queries in a professional, client oriented manner
• Checking the data integrity of purchase orders and invoices
• Working with team members and reporting lines to further enhance existing processes to ensure maximum automation and efficiency
• Multitask between quoting and booking operations
• Creating SOP for booking process
• Conduct training to new hire on booking process
• Identify and partner with internal and external resources to develop and deliver the objectives of the business line.

Jun 2011 – Mar 2013
(1 year 9 months)
Assistant Manager Credit Operations
Served as an Assistant Manager for telesales operations team. Responsible for operations management in telesales department, credit card applications processing and coaching support to staffs. Also worked closely with other departmental managers to promote overall company effectiveness.

Duties
• Lead a team of 8 operations officer in assisting 60 telesales executives in a fast-paced, high-volume call center.
• Direct, plan, supervise, coach and evaluate the work of assigned staff.
• Educate and coach to sales behaviors, influencing successful results.
• Provide training and coaching support to newly hired .This was in addition to responsibilities for a more tenured team.
• Perform account maintenance.
• Maximize customer satisfaction with quality service.
• Maintain security of applications and customer’s documents.
• Evaluate proposals and agreements to determine and resolve operational difficulties prior to implementation. New facilities were put in place with greater ease and initial transactions were processed smoothly.
• Provide leadership in assessing, developing and implementing product, procedure and professional development.
• Identify and partner with internal and external resources to design, develop and deliver the objectives of the business line.
• Provide one-on-one coaching to agents and management to assess strengths, recognize achievements and challenge non-performance.
• Observe behaviors through call observations/direct observation to determine skill competencies.
• Access sales/ attributes of the teams and provide specific feedback to agents and managers to determine next steps.
• Ensure applicant provides required information and supporting documentation.
• Execute detailed operations procedures, including reviewing income documents, records, reports and policies and procedures for accuracy and effectiveness.
• Participate in the daily Delinquency & Committee meetings.
• Manage applicants expectations related to processing times and meet the expected turnaround time.
• Maintain compliance with national bank regulations and bank underwriting policies.
• Contribute to the assessment of risks and approval of the credit card applications.
• Have preliminary discussions of apparent deficiencies with operating personnel to verify and obtain explanations of review for each apparent deficiency and document responses.

Aug 2007 – May 2011
(3 years 9 months)
Credit Officer
Served as a Credit Officer for applications management unit team. Responsible for credit card applications processing. Also worked closely with other departmental staffs to promote overall company effectiveness.

Duties
• Perform day-to-day operational tasks in credit card applications processing or handle document processing.
• Deliver services in line with agreed service standards and turnaround time to meet customers’ expectations.
• Ensure compliance with guidelines and policies governing to national bank regulations.
• Communicate with internal/external customers and maintain good rapport and relationship with them.
• Ensure all customer’s data been created in system with zero per cent of tolerance.
• Assist team to identify issues and perform investigation on any customer’s issues.
• Gain sufficient knowledge of product features, and operational technology aspects of credit card products that would result in elevated customers experience with investigation.
• Ensure timely updates of customer’s cases in accordance to predefined frequency.
• Demonstrate ability to look beyond the surface of operational issues by identifying root cause, identifying solutions and championing the initiative to improve/fix the issues.
• Handle special projects, ensuring timely delivery of projects.

Education
2017
Segi University Malaysia
Master’s Degree in Business Studies/Administration/Management | Malaysia

Grade: Pass/Non-gradable
2006
NIIT College
Diploma in Computer Science/Information Technology | Malaysia
Major: programming
CGPA3.52/4
Skill
Advanced
Microsoft Office, Internet Research, Email Applications

Intermediate
A+PC Technician

Languages
English and Bahasa Malaysia

Professional Summary
Experienced in Hospitality Operation Management,Marketing,Sales,Business Development,Strategic Planning and Building Management.Flexible,experienced and dedicated. Good interpersonal skills,excellent team worker, willing to learn and develop new skills. Reliable and dependable,active and dynamic approach to work and getting things done.

Carrier Objective
To build a long-term career in ‘Hospitality Management,Business Development,Marketing,Sales and Building Facilities Management ’with opportunities for career growth.

Work Experience
2020-2021
Title:Manager Facility Management

2018-2020
Title: Senior Manager Mall Operation

2016-2018
Title: Operation Manager

Jan 2017 –May 2017
Title: Senior Manager Food & Beverage cum Room, Golf and Banquet Sales
Project assignment: SebanaCove Resort Pengerang, Johor

Aug 2016 –Dec 2016
Title: Senior Manager Building & Facilities Management
Project assignment: Tropez Residence Danga Bay, Johor Baharu, Johor

Sep 2009 –Aug 2016
Title: Head Hospitality / Business Development & Strategic Planning
Project assignments:
Johor — East LedangClubhouse / PuteriHarbourMainaClubhouse / AnjungNusajayaFood Court / PuteriHarbourAssam Pedas
Cyberjaya, Selangor — Symphony Hills Residential Clubhouse
Kuala Lumpur — Menara MercuUEM Café / Lobby Café UEM Building Bangsar South /Malay Food Court PublikaMall Solaris Dutamas

Jan 2002 –Sep 2009
Title: Food & Beverage Manager cum Banquet Sales
Project assignment: 3 Restaurants Food Services and 500 Pax Ballroom

Jan 2000 –Jan 2002
Title: Food & Beverage Manager
Project assignments: 5 Restaurants Food Services and 1000 Pax Ballroom

Jan 1997 –Jan 2000
Title: Event Service Manager
Project assignments: Private Event Services for 8 Meeting Rooms and 900 Pax Ballroom

Education
1990-1993
•Diploma in Hospitality Management
•UiTM Shah Alam, Selangor

Certificates
1995 -2015
•Hotel Management Restaurant Startup and Operation
•Food and Beverage Cost Control
•Train The Trainer by company
•Business Development and Promoting Strategy
•Clubhouse Management
•Facilities & Building Management Cost Saving

Skills
•Outstanding guest experiences
•First-rate product and service quality
•Planning and executing
•Negotiation and consensus-building
•Analytical skills
•5S and Food and Beverage HACCP
•Customer satisfaction and retention
•Legal & Compliance responsibility
•Management Presentation as per GLC Standard
•Proposal / Project Management Paper as per GLC Standard
•Develop Departmental Standard Operation Procedures
•Safety and Time Management Compliance
•Documentation according to 5S/ISO standard
•Microsoft Office / POS/ Hotel Management Software / Micros
•Online / Offline Marketing Strategy
•Financial Business Plan / Annual Operating Plan / Budget
•Restaurant Menu Costing & Engineering
•New F&B Outlets Business Start up
•Restaurant & Kitchen Concept, ID’s and Fitting
•One stop center private event consultancy

Experience

May 2021 – Present
(7 months) Senior Customer Service Executive

1. Liaise with customer in handling inquiries, order processing & shipments.
2. Follow up closely with related departments to ensure delivery on time
3. Update and rework the delivery date in daily basis once receive any amendment schedule from customer
4. Suggest or review some processes that can further enhance work efficiency
5. Daily meeting with planner to update goods status
6. Weekly meeting with customer on delivery update
7. Monthly meeting with management to report overall "On Time Delivery" performance

May 2015 – May 2021
(6 years) Merchandiser / Sales Support
1. Attend to buyers’ enquiries on sample development, approval submission and bulk production
2. Make sure samples & submission able to send buyer on time
3. Liaise with customer for those discrepancy details and follow up through email / verbal
4. Submit approval samples to customer and ensure meet buyer requirements
5. Submit samples to 3rd party lab for testing purpose
6. Plan with production and subcon on samples, approval and delivery
7. Issue purchase order to in house production and subcon
8. Follow up closely with related departments on order process to ensure meet on time bulk delivery
9. Prepare delivery note & packing list to shipping dept for all local & overseas shipment

Jul 2014 – Apr 2015
(9 months) Working Holiday

Nov 2011 – Jul 2014
(2 years 8 months) Sales & Marketing Executive

1. Providing loan products / services to prospective purchaser of property (For both under construction and completed units)
2. Responsibility for the process from presentations, proposals, submission and signing
3. Check property value for second hand unit
4. Work closely with the operational teams to ensure loan approval meet on time
5. Engage with developers and property agents for better sales
6. Send letter offer to lawyer for loan agreement arrangement

Mar 2010 – Oct 2011
(1 years 7 months) Merchandiser / Sales Support cum Purchaser

1. Liaise with oversea customers / agents for sample development and bulk production
2. Make sure samples able to send buyer on time
3. Liaise with customer for those discrepancy details and follow up through email/verbal
4. Submit approval samples/accessories to customer and ensure meet requirements
5. Submit samples to lab for testing purpose
6. Liaise with suppliers from sourcing, negotiation, samples, approval and delivery
7. Issue purchase order to suppliers
8. Issue production worksheet to production (included sewing method, accessories
matching, packing method and etc…)
9. Make sure all the materials can arrive before production
10. Follow up with production to ensure meet on time bulk delivery
11. Prepare packing list to shipping dept for vessel booking purpose
12. Arrange courier to send out all bulk approval (eg: samples & accessories)
13. Matching invoice and delivery order from suppliers to A/C dept

May 2005 – Feb 2010
(4 years 9 months) Merchandiser / Sales Support & Purchasing Officer

1. Liaise with oversea customers / agents for sample development and bulk production
2. Make sure samples able to send buyer on time
3. Liaise with customer for those discrepancy details and follow up through email/verbal
4. Submit approval samples/accessories to customer and ensure meet requirements
5. Submit samples to lab for testing purpose
6. Liaise with suppliers from sourcing, negotiation, samples, approval and delivery
7. Issue purchase order to suppliers
8. Issue production worksheet to production (included sewing method, accessories
matching, packing method and etc…)
9. Make sure all the materials can arrive before production
10. Follow up with production to ensure meet on time bulk delivery
11. Prepare packing list to shipping dept for vessel booking purpose
12. Arrange courier to send out all bulk approval (eg: samples & accessories)
13. Matching invoice and delivery order from suppliers to A/C dept

Experience

Jun 2015 – Present
(6 years 4 months) Sales & Marketing Executive

RESPONSIBILITY:

-Take the lead role in selling ceiling fan and lighting to prospective electrical shop, lighting shop along with managing distribution partners’ activity within an assigned geographical region.

EXPERIENCES GAINED:

-Manage to build the brand name from initial stage until current stage, learns know-how on market creating & maintaining.
-Manage to communicate well with dealers.

Aug 2010 – May 2015
(4 years 9 months) Regional Sales Executive

RESPONBILITY:
-Take the lead role in selling ceiling fan and water heater to prospective electrical shop, lighting shop along with managing distribution partners’ activity within an assigned geographical region.

EXPERIENCES GAINED:
-Manage to build the brand name from initial stage until current stage, learns know-how on market creating & maintaining.
-Manage to communicate well with dealers.

Jan 2006 – Jul 2010
(4 years 6 months) Assistant Marketing Manager

RESPONSIBILITIES:

•Take the lead role in selling natural bricks to architect, dealer, developer as well as contractor.
•Responsibility for the sales process from initial point of contact (lead generation), presentations, proposals, through contract negotiations and execution.
•Work closely with factory production to ensure that product implementation schedules are met.

EXPERIENCES GAINED:

•Experience in selling advance natural product to clients and meet their needs.
•Experience in communication well between factory and client.

Mar 2002 – Nov 2005
(3 years 8 months) Business Development Executive

WORKING EXPERIENCE

Nov 2019 – Current
Fleet Executive (Sabah & Sarawak)
Logistics

Jan 2017 – March 2019
Human Resources Officer
Human Resources

Jan 2015 – Dec 2016
Finance Supervisor
Finance

Jan 2013 – Dec 2014
Finance Associate
Finance

Experience

Apr 2019 – Aug 2020
(1 years 4 months) Sales Consultant

Apr 2015 – Nov 2018
(3 years 7 months) Business Unit Manager

Managed Enterprise Division.
Provides customer with product and technology updates.
– Create new account (Enterprise, FSI, Healthcare and GLC’s)
– Current accounts handled (UOB, MAYBANK, FIBRECOMM, MCMC,MTIB,MSU,MSU MEDICAL CENTRE, PUSAT DARAH NEGARA, MOH, PAHANG MEDICAL CENTRE, RAPID PETRONAS,)

Jan 2013 – Apr 2015
(2 years 3 months) Sales & Business Manager

– Managed Sales & Technical division
– Managed Channel Sales
– Provides customer with product and technology updates.
– Create new account (Corporate and Government)
– Current accounts handled (Alstom, Sarawak Hidro, Flextronics, Celestica, Agilent,Open University,TNB,TM, MTIB, Kementerian Pendidikan)

Jan 2009 – Dec 2012
(3 years 11 months) Sales Manager

– Managed local sales division (Government and Corporate Sector).
– Managed Channel Sales.
– Provides customer with product and technology updates.
– Create new account (Corporate and Government)
Current accounts handled (SMECorp, TUDM, MMC Oil & Gas, Suruhanjaya Perkhidmatan Pelajaran, TM, Alllianze College Of Medical Sciences, JPA, Jabatan Penjara)

Apr 2006 – Nov 2008
(2 years 7 months) Account Manager

– Managed existing customer (Corporate and Government)
– Provides customer with product and technology updates.
– Create new account (Corporate and Government)
– Current accounts handled (Bank Muamalat, Min.Of Energy
Water & Communication,SPAN, SKMM, Hospital Kuala Lumpur, UIA, Unikl- MIAT, UniKL, UPM, MARDI, IJN, NIOSH, MTIB, SIRIM)

May 2004 – Feb 2006
(1 years 9 months) Executive, Commercial Account

– Managed existing customer (Corporate and Government)
– Provides customer with product and technology updates.
– Create new account (Corporate and Government)
– List of client (Bank Muamalat, Kuwait Finance House Felcra Bhd,
Hospital KL, UIA, Petaling Garden Bhd, Pericon Sdn Bhd etc.)
And Skali Business Partner

Jan 2000 – Feb 2004
(4 years 1 month) Sales Executive

? Managed existing customer (Corporate and Government)
? Provides customer with product and technology updates.
? Create new account (Corporate and Government)
? List of client (World Kitchen, JohorCorp, LKIM, Johor Specialist
Hospital, Perbendaharaan Negeri Johor)

1998 – Dec 1999
(1 years 11 months) Technical Officer

– Involve in Automatic Finger Print Identification System (AFIS) data
convertion for Jabatan Pendaftaran Negara
– Managed and perform database backup for AFIS system using
IBM AS400

EMPLOYMENT HISTORY

Assistant Manager, Administration (February 2014 until now)

Work Description & Responsibilities:-
• To assist Management to administer overall company business, operations, staff activities and to coordinate with corporate office.
• To lead operation excellence in administration for East Malaysia Operations include Contractor Management, Facilities Management, Inventory Management, Utilities Bills & Management, Car Park management and company vehicle.
• To assist branch manager for the planning, recruitment, direction, organization and control all staff to accomplish specific objectives in the company.
• To provide necessary secretarial support to Branch Manager include arrange and manage scheme of appointment and meeting, reminder on company events, activities, audits and visitors.
• Responsible to organize and ensure overall good office environment including equipment, facility and filing system.
• Responsible for prompt company registration/license renewal statutory bodies.
• Responsible for prompt company registration/renewal with customers and also for new application as supplier/contractor.
• To assist Management in personnel/human resources related matters include recruitment advertisement, screening and conduct an interview.
• Responsible to conduct an Induction training (HR, Admin, HSE, IT & QMD) for new employee at EMO.
• Responsible for DQO compliance that to execute and monitoring on DQO setting is achieve target.
• Responsible to prepare and compiling Department Management Review Meeting slide.
• Compile & submit reports to management.
• To prepare SOP and revised the forms for internal use (EMO)
• Manage the group of housekeeping staff (5S committee) and guide them and ensure the 5S of the workplace is maintained.
• Support other assigned activities when needed.

Personal Assistant to Managing Director (September 2013 January 2014)

Work Description & Responsibilities:-
• Providing the necessary support to director by offering a complete secretarial and administration support.
• Responsible and handle a variety of complex and confidential situation.
• To arrange and manage scheme of appointment, meeting, travel arrangement and also other reservation.
• Maintain strict confidentiality and interact professionally with all level of management staff and business associates.
• Assist in doing research, maintains a quick reference guide to ensure that all updated information is on hand and resolve all assigned task on a timely and accurate basis.
• Handling all administrative duties such as preparing of correspondence, quotation, invoices, letter of award, subcontractor agreement and company profile.
• To perform any other ad-hoc tasks as and when require.

Personal Assistant to Managing Director (August 2010 until July 2013)

Work Description & Responsibilities:-
• Deputising for Managing Director making decisions and delegating work to others in the Managing Director’s absence.
• To organize & provide necessary secretarial support including confidential matters.
• To arrange and manage scheme of appointment, meeting, travel arrangement and also other reservation.
• Maintain strict confidentiality and interact professionally with all level of management staff and business associates.
• Assist in doing research, maintains a quick reference guide to ensure that all updated information is on hand and resolve all assigned task on a timely and accurate basis.
• Responsible for prompt company registration/license renewal with statutory bodies.
• Handling all administrative duties such as preparing of correspondence, quotation, invoices, letter of award, subcontractor agreement and company profile.
• To perform any other ad-hoc tasks as and when require.

Human Resources (HR) Executive (January 2009 until August 2010)

Work Description & Responsibilities:-
• Report directly to Senior Manager (HR & Training) .
• Responsible for routine and timely accurate Payroll and statutory contribution which includes and not limited to updates and maintain Employees Personal Records, time attendance, leave administration, deduction and allowance payment, costing; manages Compensation & Benefit matters.
• Conduct recruitment activities and support for vacancies available; such as recruitment advertisement, screening and interview arrangement.
• Responsible for Training related matters that including and not limited to conduct New Employees Induction Training, process all training program from registration of training, grant application & claim as well as training & expenses and its arrangement, both local and overseas.
• To coordinate with Immigration Department for the application of Visa, Employment Pass, Professional Visit Pass and Dependent Pass for Expatriates.
• Supervise and provide guidance to subordinates so that all tasks assigned are completed on time.
• Other assignments by direct superior / the Management when deemed helpful / necessary.

Administration Officer (August 1994 until December 2008)

Work Description & Responsibilities:-
• Managed and administered all office matters and staff daily activities.
• To ensure accurate and timely payment of monthly payroll administration including attendance, salary computation, report printing and issuing of cheque.
• Handling all employee relation matter and welfare of the employee.
• Handling all administrative duties such as preparing of correspondence, quotation, invoices, letter of award, subcontractor agreement and company profile.
• Responsible for updating monthly Project Costing.
• Preparing, sorting and issuing of payment voucher for expenses as per cheque issue according to job.
• Checking and verified timesheet for manpower supply claim, additional & modification work before proceed with invoices claim.
• Matching/checking Sub-contractor labour supply invoices/timesheet against timecard.
• Arrange training for workers such as Safety course and SOC.

PROFESSIONAL WORKING EXPERIENCES
December 2020 – Present
Senior Manager – Marketing & Sales
Tropicana Danga Cove Sdn. Bhd. | Johor, Malaysia
Industry : Property / Real Estate
Specialization : Marketing / Business Development
Role : Management
Position Level : Senior Manager

1.0 JOB SUMMARY
– Mainly in-charge of planning, implementing, control and analysing Marketing Strategies, Advertising & Promotion
Program to achieve annual sales and marketing objectives.
– Developing and implementing annual Marketing Campaigns and events for agencies and develop new business
strategies.
– Develop effective sales & marketing strategies and Public Relations activities campaign.
– Oversea and manage event, budgets, marketing materials and ensure the quality and targets set is achieved.
– Monitoring of Project’s Feasibility Study (FS), Marketing Budget and Expenses.
2.0 RESPONSIBILITIES
– Plan and execute marketing strategies to promote projects and corporate branding, via several of platform
including advertising, events, exhibitions, roadshows, project awards participation, sponsorships, corporate
campaigns and publicity events.
– Develop and establish public relations with related agencies or media, draft press releases and coordinate any
interviews/shootings for any publications related to both properties/project development and corporate
campaigns.
– Plan and monitor marketing objectives and budgetary cost of marketing & sales activities on quarterly basis,
formulate into reports and update to top management progressively.
– Participate and collaborate in conceptual development and to define creative strategy for new projects.
– Plan and execute marketing activities i.e. marketing sales kits brochure, animation, project & corporate video
production, artworks, banners, flyers, digital branding for the company & project websites, social media platforms,
traditional print channels and other media advertising.
– Work with marketing agencies and suppliers to develop advertising and promotion collaterals.
– Monitor, liaise and manage accurate or updated information on any published social media platform and websites.
– Coordinate with sales team and conduct market survey of competitors and customers. Compile reports by
analysing/summarising data for customers’/market demand, property types/designs, pricing, project
positioning/awareness and marketing tools efficiency.
– Manage, lead, train or motivate team members in line with promotions or marketing objectives/activities to drive
project and company awareness/branding to achieve targets.

3.0 ACHIEVEMENT
– Successfully launched Virtual Gallery and Zoominar Sales Campaign for Southern Projects during MCO period.
– Successfully implemented new marketing strategy for BUMI Market (with Malay Celebrity & Maybank Houzkey)
– Successfully launched new marketing strategy of “Education partnership program” for completed unsold stocks and
roll-out in Hong Kong and China.
– Implemented corporate branding strategies and direction eventually increased the brand acknowledgement within
local market via CSR Program.
– Successfully launched Tropicana Industrial Park – Ground Breaking section with State Government support.
– Successfully launched Tropicana Uplands – Aster Heights & 100% Take-up within 1 quarter.
– Manage to ready 2 new upcoming township launching in pipeline (Tropicana Alma & Lido Waterfront Boulevard)

August 2017 – November 2020
Managing Director
Dreamakers Management Consultancy Sdn. Bhd. | Johor, Malaysia
Industry : Marketing/Advertising/Events & Entertainment
Specialization : Marketing / Business
Development Role : Management Position
Level : Director
1.0 JOB SUMMARY
– Mainly in-charge of planning, implementing, take charge of company’s Operation, Business Development
and Marketing requirements of the business.
– Developing and implementing annual Marketing Campaigns and events for client and develop new business
account.
– Develop effective sales & marketing strategies and Public Relations activities campaign, ie:
Exhibition, concert, sponsorship management.
– Oversea and manage event, budgets, marketing materials and ensure the quality and targets set is
achieved.
2.0 RESPONSIBILITIES
– Responsible to execute client’s event in maximizing publicity & promotional exposure.
– Responsible to guide & coach sales and marketing team of 4 person.
– Responsible for ensuring proper and timely publication and distribution of marketing materials and
contributing to content development and vetting of materials.
– Responsible to implement or monitor program / activities, i.e: exhibition, promotion etc.
– Responsible to organize Road Show / Booth Exhibition (Malaysia, Singapore & Indonesia). – Responsible for all
advertisements (above-the-line and below-the-line media).
3.0 ACHIEVEMENTS
– Successfully ventured into concert organizing namely Hello Bali 2019, MLTR Tour, Sean Kingston Malaysia
Tour, Namewee Mini Concert
– Successfully ventured into movie production industry and launch “God of Wealth 2020”
– Successfully ventured into My Voice My Nation 2020
– Successfully ventured into international championship “International Water Stilt Lion Dance Championship
2019”.
– Successfully ventured into Digital Marketing and Live Events.
– Organized more than 200 events covering annual dinner, thematic roadshows, team building, customize
events and etc.

October 2015 – October 2016
Marketing Manager
Zhuoyuan Iskandar Sdn Bhd | Johor, Malaysia
Industry : Property / Real Estate
Specialization : Marketing / Business Development
Role : Management
Position Level : Senior Manager
1.0 JOB SUMMARY
– Mainly in-charge of planning, implementing, control and analysing Sales & Marketing Strategies
requirements of the business.
– Developing and implementing annual Marketing Campaigns and events for agencies and develop new
business strategies.
– Develop effective sales & marketing strategies and Public Relations activities campaign.
– Oversea and manage event, budgets, marketing materials and ensure the quality and targets set is achieved.
– Market ventured into ASEAN Country.
2.0 RESPONSIBILITIES
– Track and analyze product usage data to establish and maintain a clear understanding of how the products
are performing.
– Analyze user behavior, from qualitative and quantitative data, to develop an understanding of how products
are being used and of user behavior.
– Maintain monthly reports and dashboards and participate in monthly and quarterly business reviews as well
as in the annual product planning process.
– Monitor and track competitive products in the category and communicate product and marketing changes to
key stakeholders.
– Maintain primary responsibility for tracking key metrics and performance across a portfolio of products.
– Launching of New Marketing Strategy and Campaign for Local and Oversea market.
– Responsible to draft and vet MoU (Memorandum of Understanding) between the company and collaboration
partners.
– Responsible to Design for upcoming phase ID, and marketing direction.
– Responsible to prepare board paper and annual budgeting for Board Meeting.
3.0 ACHIEVEMENT
– Successfully ventured into Brunei, Myanmar, Cambodia, Vietnam market.
– Successfully launched new marketing strategy of “Malaysia 2nd Home Program” and “Education partnership
program”.
– Implemented corporate branding strategies and direction eventually increased the brand acknowledgement
within local market.
4.0 AUTHORITY NETWORK
– Application of APDL
– Basic knowledge of HDA and KPKT
– Local authority network (MPJBT/MBJB) for advertising permit
– Network with banker and lawyer
– Network with IRDA and Medini Iskandar Malaysia (MiM)

March 2012 – October 2015
Marketing Director
CS Event Consultancy Sdn. Bhd. / CS Event Management | Johor, Malaysia
Industry : Advertising/Marketing/PR/Promotion
Specialization : Marketing / Business Development
Role : Management
1.0 JOB SUMMARY
– Mainly in-charge of planning, implementing, control and analyzing Sales & Marketing requirements of the
business.
– Developing and implementing annual Marketing Campaigns and events for client and develop new business
account.
– Develop effective sales & marketing strategies and Public Relations activities campaign, ie: Exhibition.
– Oversea and manage event, budgets, marketing materials and ensure the quality and targets set is achieved.
2.0 RESPONSIBILITIES
– Responsible to execute client’s event in maximizing publicity & promotional exposure.
– Responsible to guide & coach sales and marketing team of 7 person.
– Responsible for ensuring proper and timely publication and distribution of marketing materials and
contributing to content development and vetting of materials.
– Responsible to lead, manage & motivate reporting staff and training which includes training of
Agents/Representatives.
– Responsible to develop written materials (Press Advisory & Press Release) for journalist.
– Responsible to implement or monitor program / activities, i.e: exhibition, promotion etc.
– Responsible to organize Road Show / Booth Exhibition (Malaysia, Singapore & Indonesia).
– Responsible for all advertisements (above-the-line and below-the-line media).
3.0 ACHIEVEMENTS
– Successfully created 2 significant exhibitions in Johor Bahru market namely “Kidz & Mi Expo Tour” and “Total
Health Expo” for 3 years.
– Organized more than 300 events covering annual dinner, thematic roadshows, team building, customize
events and etc.
4.0 CLIENTELE
– Legoland Malaysia
– Nestle Malaysia (Wyeth S26)
– Johnson & Johnson
– Hocim Malaysia Sdn. Bhd.
– Themed Attractions Malaysia (Hello Kitty Town) – SPC Industries Sdn. Bhd.
– Ambank Malaysia
– Regency Specialist Hospital
– Malaysia Airport Holding Berhad (For KLIA2) – Zhuoyuan Iskandar Sdn. Bhd.
– AP Real Estate(For Project : The Raffles Suites & Impian Senibong)
– Seiwa Podoyo (M) Sdn. Bhd (For HP CatridgeProduction)

Year 2009 – Year 2012
Manager – Marketing Communication & PR
Regency Specialist Hospital Sdn. Bhd. | Johor, Malaysia
(Owned & Managed by Health Management International (HMI), Singapore)
Industry : Healthcare/Medical
Specialization : Marketing Communication
1.0 JOB SUMMARY
-Work with Group Director of Business Development in planning, implementing, control and analyzing
Marketing & Communications requirements of The Hospital’s business.
-Assist Management in developing and implementing annual Marketing budget and proper allocation of
budget to marketing campaigns and events.
-Develop effective sales & marketing strategies and Public Relations activities campaign.
– Planning & implementing PR strategies to enhance and develop media relations and general publicity
awareness.
-Oversea and manage event, budgets, marketing materials and ensure the quality and targets set is achieved.
2.0 RESPONSIBILITIES
– Responsible to manage and implement pro-active media relations strategy.
– Responsible to execution Public Relations and Event plans, programs and organize press conferences to gain
maximum publicity & promotional exposure.
– Responsible to guide & coach Public Relations and Event Management unit in order to get maximum reachout to public.
– Responsible to manage joint promotions & sponsorship to capitalize on strategic alliances.
– Responsible for ensuring proper and timely publication and distribution of marketing materials and
contributing to content development and vetting of materials.
– Responsible to lead, manage & motivate reporting staff and training which includes training of
Agents/Representatives.
– Responsible to develop written materials (Press Advisory & Press Release) for journalist.
– Responsible to implement or monitor program / activities, i.e: exhibition, promotion etc.
– Responsible to organize Road Show / Booth Exhibition (Malaysia & Indonesia).
– Responsible for all advertisements (above and below the line media).
3.0 ACHIEVEMENTS
– Successfully organized more than 200 events i.e. CME talks, road shows, luncheons, dinners, visits, public
health talks, carnivals, medical camp, and health screening campaigns with NGOs, corporate clients,
pharmaceutical companies, and FMCG during my tenure period.
– Successfully created public awareness on Regency Specialist Hospital’s visibility in Johor with increasing
patient census by 60% over the pass one year.
-Other than Johor Bahru market, manage to organize and successfully launch the patient service center in
Singapore & Indonesia.

February 2008 – November 2009
Company : Claytan Group
Position Title : Senior Executive – Marketing Specialization : Marketing
and Business Development Industry : Tableware
Manufacturing
1.0 JOB SUMMARY & RESPONSIBILITY
– Provide direct marketing support to the sales team. Generate and manage all marketing related materials to
support local retail, food & beverage (F&B) and stockiest market.
-Implementing marketing promotions to generate sales during off-peak season.
– To handle the group branding and marketing activities.
– Participant & generate new business opportunity from several of trade fair.
-Dealing with artist, media agency, printer & PR Company.
2.0 ACHIEVEMENTS
Project Name: The First HALAL Tableware
Duration: June 2009 to August 2009
Role: Marketing Leader with R&D team size of 6 persons
Project details:
The project involved new product development from technical aspect up to marketing story and launching.
The project was initiated by me while the conceptualization of HALAL Tableware which cater to the Malay
Community, Hotel, Food and Beverage segment. I did the requirements by leading the team to gathering
information, identifying project needs, specifying marketing strategy and launch the product in MiFB 2009.
Involvements:
• Specify marketing strategy for local & international market.
• Development of product design & marketing story.
• Launching of the BIGGEST BOWL in Klang Bak Kut Teh Carnival 2008.
Project Name: The Biggest Bowl in the world
Duration: October 2008 to December 2008
Role: Marketing Leader with R&D team size of 6 persons
Project details:
The project involved new product development from technical aspect up to marketing story and launching. The
project was initiated by KCCCI (Klang Chinese Chamber, Commerce & Industry), I did the requirements by leading
the team to gathered information, identifying project needs, specifying marketing strategy, application of Malaysia
Book of Record & The Guinness World Record. It is successfully launch the BIGGEST BOWL in Klang Bak Kut The
Carnival 2008

Year 2005 – Year 2008
Company : Swan Malaysia Sdn Bhd (STABILO Malaysia)
(Owned & Managed by STABILO International GmbH, Germany)
Position Title : Marketing Executive
Specialization : International Marketing and Product
1.0 JOB SUMMARY & RESPONSIBILITY
– Provide direct marketing support to the sales team. Generate and manage all marketing related materials to
support international agents/distributors.
– Responsible for implementing marketing promotions to generate sales during off-peak season.
-Generate new business through marketing idea of promotions, product extension, media campaign and etc.
-Generate and monitor the trade presentation via displays, marketing collaterals and etc. – Handling project of
new product development till launching into market – Market research to identify the market’s needs,
consumer needs.
2.0 ACHIEVEMENTS
Project Name: STABILO Exam Pen Series
Duration: July 2006 to June 2007
Role: Leader with team size of 6 persons
Project details:
The project involved new product development from technical aspect up to marketing story and
launching. I did the requirements by leading the team to gathering information, identifying target
group’s needs, specifying marketing strategy and managing the launching throughout locally &
internationally.
Involvements:
• 2 stages of market research on specify target group, identify consumer need & fears.
• Specify marketing strategy for local & international market.
• Development of product design & marketing story.
• Product packaging and marketing collaterals design.
• TV commercial story line and production.
• Launching of product in local & international market.
• Launching plan promotions, media campaign.
Notes: This products had been successfully launch in Malaysia, Singapore, Indonesia, Vietnam, Australia, Italy, Germany,
Russia, Turkey, United Kingdom, Peru and Dominican Republic.

KEY SKILLS AND CHARACTERISTICS
Budget Management
Excellent Leadership
Friendly, courteous, and service oriented
Project Management
Recruiting and Hiring Talent
Solid written and verbal communicator
Good networking with online & offline media
Skills:
(Proficiency: Advanced – Highly experienced; Intermediate – Familiar with all the basic functionalities; Beginner – Just started

Skill Years Proficiency

MS Office >5 Advanced
Managing & Dealing
with Suppliers 5 Advanced
Adobe Illustrator 3 Intermediate
Project Management 5 Advanced
Adobe PhotoShop 2 Beginner
Languages : (Proficiency: 0=Poor – 10=Excellent)
Language Spoken Written

EXPERIENCE

CUSTOMER SUPPORT EXECUTIVE( MARCH 2019- MARCH 2021)

 Manage large amounts of incoming calls
 Identify and assess customers’ needs to achieve satisfaction
 Build sustainable relationships and trust with customer accounts through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/customer service team sales targets and call handling quota

SUPERINTENDENT (OPERATION)
JUL 2010 – JAN 2019).
• Drive and monitor production team to meet quality and target
• Oversee the material inventory and reduce scrap.
• Plan, organize and spearhead all the operational activities to meet the organizational objectives.
• Drive the team to manage Oracle end user issues.
• Create reviews on the job manufacturing process, transactions and the inventory within an Oracle business platform.
• Develop a teamwork environment through education, training, leadership, communication skills, social linkage and recreation activities.
• Support the Oracle migration projects to ensure all Oracle transactions are done through the latest Oracle patches te.
• Create reviews on possible Oracle ERP problems and work with the development team to resolve the issues.
• Monitor any non-approved transaction to prevent system manipulations.

SUPERVISOR (OPERATION) FEB 2002 – JULY 2009
• Led the team to monitor processes, results and plans which were set by the organization goals.
• Drove the team to meet quality, KPI indices and the organization goals.
• Planned, organized and managed all production activities to meet the organizational objectives.
• Conducted audit for the production line pertaining manufacturing practices viz., EHS, ESD compliance and quality procedures.
• Collaborated with the training group to conduct training and monitor the training progress.
• Participated in the Oracle transformation project for production to test Production Instance.
• Coordinated monthly torque wrench calibration activities, ran cross-training and ensured production lines complied with the production.
• Oversaw the production of the back-end process to ensure all finished goods were shipped accordingly.

• Liaised with the planners to identify urgent shipments and prioritize the urgent units to QA Singapore to ensure the GSA orders were met within the shipping date.
• Worked with material engineers and buyers regarding the incoming quality materials and carried out process of returning the rejected materials to the vendor.
• Performed yearly physical count and engaged with the financial department to summarize the respective production lines inventory statuses.
• Updated, monitored, and reviewed training schedules and provided functional support to the outsource company materials stock.
• Maintained an effective inventory control by having minimum stock and feedback to buyers on any materials shortage.
• Performed line balancing through resource and machine utilization.

Project Management Credentials:
OASIS

• Led the MTA section as Oracle superuser for Oracle supply chain and manufacturing process.
• Engaged in the OASIS project (Oracle Architecture Simplification Integration Support) which was required to be implemented.
• Synchronized production activities during the Oracle Production Instance downtime.
• Led the production audits to comply with the Oracle Production Instance practices.
• Was the department’s representative for Oracle ERP support project.
• Liaised with Helpdesk to resolve network issues within the department.
• Coordinated ERP Oracle supply chain activities for the department to meet the production planning objectives.

Operation Projects:

• Led the product transfer consisting of a local team to be based in the US.
• Led, coordinated and planned training activities during the transfer.
• Monitored the project progress by evaluating the training completion schedule.
• Utilized human resources effectively to meet the productivity. Led the product transfer activities by identifying the

challenges of the new products (yield, demand, the complexity of training, and process).
• Oversaw and planned five products during the product transfer.
• Provided functional support and product knowledge to an outsource company.
• Perform monitor on cross training performance for operators
Operation Credentials:

• Led the department for the EHS compliance and conducted audits to meet the ISO 14000 standards.
• Performed the quarterly EHS inspection to ensure the current operational activities met the EHS compliance.
• Led the EHS representatives to monitor the compliance process conduct training for the department MS.
• Provided planning and operation solution to meet productivity and good quality products.
• Spearheaded the production team for process improvements to achieve high workmanship quality.
• Provided process solutions to improve the quality and the cycle time.
• Participated in Packaging Process and improved the packaging methods to increase the product’s safety and reliability.
• Was accountable for the indirect material sourcing.
• Sourced for indirect materials by identifying suppliers with competitive pricing and lead delivery time.
• Generated PO and monitored the inventory of the indirect materials.
• Managed the purchasing activities within the budget given and provided solutions for the indirect materials sourcing.

Noteworthy Credits:

• Gained experience with the Oracle ERP application and gained knowledge on the Oracle Production Instance process and standards.
• Understood the manufacturing supply chain under the Oracle platform and participated in the manufacturing audits that developed the Oracle supply chain process standards
• Gained leadership qualities, and communication skills while leading the project.
• Certified in ITIL Service Operation which was exposed to the IT management process.
• Prince 2 Practitioner certification developed an understanding of the project by emphasizing the process and principles
• Attained high values of accuracy speed and and gained culture experience working with employees around the globe.

SUPERVISOR (OPERATION MANAGEMENT)
MAY 1999 – JAN 2002
• Maintained high control of raw materials by reducing scrap and service level of labor.
• Developed a teamwork environment through education, training, leadership, communication skills and recreation activities.
• Oversaw, planned and controlled all production activities to ensure the shipment arrived on time.
• Enhanced the quality yield by driving all supported groups (engineering and quality assurance) to achieve a high-quality level of product.
• Performed line balancing to meet productivity and ensure smooth operation of production
• Provided training to develop and increase the quality of workmanship for operators
.
Operations:
• Held a vital role in t h e process improvement and strategic planning; achieved 1,000 units above daily and m e e t t h e company objectives.
• Maintained an effective inventory level to achieve targets and reduce scrap through process improvements.
• Adapted to new processes and vast changes in a short lead time to meet the department’s objective.

Experience

Jan 2019 – Present
(3 years) Officer

Handling a group of production operator, line leader and supervisor to manage a production group . Planning to.achieve Target of ouput and weekly shipment . Planning was plan planner follow customer requirement. Work together with Qa department to achieve quality needs by customer.Handling operator problem.like abseentism which can effect headcount planning for such day.

Sep 2013 – Dec 2018
(5 years 3 months) Shift Manager

Handle and manage group of prod tech/operator/Sub -contract supv at metalizing depatment .Plan to achieve target of yield , Quality as customer requirement and daily output, Manage also 5S and safety concern ( ANZEN KONDOH) as required by company.Liase with other support dept like Engineering , QA, and sales dept.Prepare CAR when received customer complaint.Need to dealing issues related to operator dicipline including, absentism and accident cases.Responsible for scheduling shift employees and ensuring they arrive to work on time. Also responsible for upholding work standards, and other various leadership positions.Do and use own skill to handle abseentism among operator and tech.

Jul 2012 – Jul 2013
(1 year) Prod Supv. (Contract basis at plant M1)

1.1 To plan and generate Prod. reports for management .
1.2 To plan and generates weekly prod reports for respective sections.
1.3 Manage a group of prod. Operator to achieve target of output, yield and cycletime.
1.4 To Stop production when quality issue arises.
1.5 To change schedules base on planners requirements.
1.6 To decide and schedule overtime according to the production sections.
1.7 To monitor and used the use of controlled document
1.8 Monitor the conformances and non conformances activity
1.9 Highlighting Quality issues and non conformance that affect the processes – related sections

Jun 2011 – Jun 2012
(1 year) QA EXECUTIVES

Handling a group of QC and manage quality and QA in company. liase with customer for any customer complaint and workout with supplier. Three group of Qc is IPQC (IN process quality control), OQC (outgoing quality control) and IQC (incoming Quality control).

At ACE im also need to handle and deal with a group foreign workers from Nepal.

Job Responbilities
1.0 PLANNING
1.1 Plan and schedule inspection of production parts as per production schedule.
1.2 Plan and schedule incoming inspection of production parts as per purchasing Daily Report
1.3 Plan and schedule I nspection of finish good as per customers requirement.
1.4 Plan and schedule yearly calibration activities.
1.5 Plan and schedule yearly training for production on quality awareness when applicable.
1.6 Plan and schedule yearly training for inspectors and checkers .
1.7 To plan and generate Quality reports for management training.
1.8 To plan and generates weekly quality reports for respective sections.

2.0 CONTROL AND MONITORING
2.1 Monitor and execution – inspection schedules
2.2 To monitor and control the product quality.
2.3 To monitor and used the use of controlled document
2.4 Monitor the conformances and non conformances activity.
2.5 Monitor the results of the Daily inspection are properly recorded.
2.6 Monitor the results of the training are properly carried out.
2.7 To monitor and control the calibration status of measuring equipment on a quarterly basis.
2.8 To monitor and control the quality inspection record.
2.9 Responsible for sections WI and ISO documents.

3.0 ANALYSIS OF DATA
3.1 Collect data base on reports generated by inspectors for Continuous Improvement.
3.2 Analyse the waiver data and set upper & lower limit for processes.
3.3 Implement Improvement on the 6M.

4.0 KPIs AND OBJECTIVES
4.1 Set achievable objective base on the management objective.
4.2 Identify key Performing Index.

5.0 COMMUNICATION
5.1 Inter section communication on production schedules.
5.2 Highlighting Quality issues and non conformance that affect the processes – related sections.
5.3 Liase with maintenance Dept when machines breakdown occurs.
5.4 Inter section communication related to customers delivery schedules- related section /sales.
5.5 Arrange meetings for internal and external suppliers regarding quality issues.

6.0 COST REDUCTION MANAGEMENT
6.1 Identify cost effective methods to reduce wastages.
6.2 Implement and monitor cost reduction.

7.0 TO ENSURE THAT ALL ISO 9008 DOCUMENT PROCEDURES ARE FOLLOWED AS REQUIREMENT
7.1 Quality policy
7.2 Quality objective
7.3 Quality manual
7.4 Organization chart
7.5 Job description

8.0 TRAINING
8.1 Train to all new Qc technicians and Qc operators and Production Operators related to the process.
8.2 To conduct training related to Quality Control issues.
9.0 GENERAL ISSUES
9.1 To observe any companys and safety rules.
9.2 Carry out unspecified job as required by management.
9.3 To carry out subordinate performance appraisals.

10.0 JOB AUTHORITY
10.1 To Stop production when quality issue arises.
10.2 To change schedules base on planners requirements.
10.3 To decide and schedule overtime according to the production sections.
10.4 To approved related documents as specified.
10.5 To recommend changes as necessary.

Feb 2006 – May 2011
(5 years 3 months) Service delivery/ Recruitment Consultant

-Delivering high quality service to clients and temporary candidates
-To develop and retain business by providing outstanding client service to staffing requirements and performing a variety of administrative tasks and HR activities that support the overall missions of quality performance and service.
-Recruit and interview the candidates through the Predictable Performance System(PPS) and complying to Service Level Agreement
-Apply the quality performance programs to ensure quality service
*QP124(client satisfaction on candidate)
*QP125(candidate satisfaction)
*QP102/103(new/existing clients)
-Conduct field staff orientation and implement reward and recognition programs to develop good candidate relationships
-Provide high level service to staff to maintain service levels as defined in the SLA and to work towards the best practices.
*Build relationship with staff
*Assist in the implementation of training plans for the associates to improve performance
*Provide guidance to associates with regards to their career development
*Conduct associates meeting once a quarter
*Deliver candidate care activities
*Conduct meetings with associates to discuss contract renewals
*Conduct exit interviews with candidates
*Administer assessments to identify key skills and organize appropriate training for the field staff to meet clients needs
*Complete quarterly appraisals for associates

*Ensure all complaints /concerns are dealt with efficiently and effectively
*Proactively manage associates and conduct performance counseling sessions as required e.g in relation to tardiness or absenteeism
-Handling all payroll queries
-Sending out pay slips to candidates and invoices to clients
-Facilitating all new hires details (contract letters, NDA, i-Protect Policy, welcome kit, etc)
-Filing of all payroll documentation on weekly basis
-KPI’s
*EM
*Job Order fill rate
*Staff attendance tracked daily
*Staff attrition

-Ensure Manpower best practice is adhered to at all times both personally and in assistance to other team members
-KPI’s
*Meeting activity targets for KSS, SAV’s etc
*Participation in branch meeting -Ensure the management of the client and candidates needs are met through
*Advise client on HR/IR and organizational safety and health issues
*Conduct field staff orientation and implement reward and recognition programs to develop good candidate relationships
*Participate in client hiring managers meetings in relation to staffing issues and management to discuss requirements for roles
*Provide solution to resolve candidates/customers related issues/complaints
-KPI’s
*QP124,125,103
-Maintain and update clients and candidates information into Powerbase
-Verify invoices and follow up on overdue accounts
-Ensure invoices are accurate and paid in a timely manner
-Update daily report for submission
-Company Policies and Procedures
*Adhere to all Policies and Procedures
-KPI’s
*Data integrity

AS Trainer
-Conduct Fundamental and NCO training for new hires which explains about daily working method, safety procedures in Motorola
*Getting approval from Motorola for NCO and Fundamental training
*Book for WWID, place for Intel NCO training, Brief new hires for NIOSH training, collect NCO and NIOSH card once get approval from Intel management

May 2004 – Jan 2006
(1 years 8 months) Production Supervisor

Handling and manage group of 50 operator to run prod. Need to achieve target of output, and more concern for quality meet as required.Produced food and beverages such as , Juice asam jawa, fruit jam, chili sauce and tomato sauce, kismis juice and kordial drink. Must control dicipline operator such as to always wear glove when handling food . Work with Jabatan Kesihatan Negeri when they come and audit our process . Make sure 5S always done.

Apr 1997 – Apr 2004
(7 years) Production Supervisor

Duties:
Must do planning of output, manpower, burden materials needed , Smartteam group and cacth up/solved any problem in my department.Must workout with Engineering department to run any evaluation part, process changed , to improve quality of products and troubleshoot the machine. Must achieve target of output everyday without quality issues and at the same time must liase with SEAGATE goals for overall yield, cycletime. Job function also included handling and manage Operator under my headcount. For almost dls dicipline like missing from the line and taking longer breaktime it must liase with SEAGATE regulation for action taken. It same goes to other dls dicipline like abseentism problem. At SEAGATE PENANG, im managed Row Slice Department with 45 operators. Actually Row Slice have 8 operations to complete the process.

PROCESS FLOW FOR ROW SLICE DEPARTMENT –

MOUNTING – PARTING/ STRIP – SLICING – UV DISMOUNT – DSL (DOUBLE SIDE LAPPING) – PLASMA ASHER – PNEUMATIC OVEN – FINAL CLEAN – FINAL INSPECT – SHIPPING.

MACHINE –
1) SLICE MACHINE – To slice the wafer make it the bar
2) PARTING/ STRIP MACHINE. Cut the wafer
3) UV OVEN – dry the bar
4) AUTO BAR MOUNT MACHINE – mounted the bar to tape frame.
5) LAPPING MACHINE – lap the bar for ABS surface and back pad surface.
6) MOZAK MACHINE – Cleaning the bar
7)AUTO BAR DISMOUNT MACHINE – dismount the bar from tape frame
8) PLASMA ASHER – cleaning the bar and dry the bar
9) PNEUMATIC OVEN – dry the bar
10) 30X SCOPE – Checking bar condition
11) 100X SCOPE -Checking bar condition

Total cycletime to complete the whole process is 1.0 days.

At Seagate penang, also i need to manage smart team group which have 2 group of operators. Actually every supervisor need to manage 2 smartteam group of operators for their own shift. Smart team have key indicator like actual attendance, absentism , operator error , missing bar, broken bar , Yield and cycletime.
Every single item will give 20 points if they can get fully attendance, above 99.5% for Yield, less than 1.0 days for cycletime. and 0 cases for missing bar, broken bar and operator error.

Im also have experience handle a group of foreign workers from Indonesia.

ACHIEVEMENT –

Involved maintenance assistant which reporting to me for TPM project . TPM (Total productive maintenance)
is operator do the normal job for operator to run production but they need to do minor technical job at the same time. For example Weekly PM for the machine which normally done by operators will done by operator when they qualified. Operator will train by technician and will test and qualified by engineer.

PROJECT INVOLVED –
Involved in CI project . (Continiuos Improvement). Do the project when in machining back department in 1998 and achieve Silver during presentation. Done again 2nd project when manage Pit Stop in 2001 and achieve Gold 1 Star during presentation.

Accomplishment:
Same as job duties.

Reason for leaving:
Took VR package which offer by Seagate penang and having a new challenge from other company.

Jun 1991 – Jun 1992
(1 year) PRODUCTION /QA SUPERVISOR

Handle a group of production operator & QC operator (20 qc operator / Shift) to meet quality requirements by company at Sungai Buloh Selangor. This Company supply all plastic component for PROTON and all measurement for spare parts must be achieved before proceed out to PROTON (customer). 10 % from all parts which take it out from each machine must be check its measurement and design whether its match / meet the quality requirement needs. At the same time must manage operators problem like absentism .Must trouble shoot the machine when the machine down.(injection moulding)

Dec 1988 – Jun 1989
(6 months) Department Supervisor

Manage Eletrical Department, handle 5 Sales assistant, manage and segregate their job. Manage stock and make sure all items in order and good condition. Take care of housekeeping (5S) and give a good service to customer.

Experience
26 years of total experience

Mac 2020 – Present
(1 year 10 months)
PRODUCTION SUPERVISOR

Jan 2018 – Mac2020
(2 years 2 month)
Line Manager

Jan 2015 – Dec 2017
(3 years 0 month)
PRODUCTION SENIOR ADMINISTRATOR

Nov 2012 – Dec 2014
(2 year 1 months)
PRODUCTION MANAGER (PAINT PROCESS)

June 2005 – Oct 2012
(7 years 4 months)
Manufacturing Supervisor

Apr 2003 – May 2005
(2 years 1 months)
Manufacturing Supervisor

May 1997 – Mar 2003
(5 years 10 months)
Manufacturing Supervisor

EMPLOYMENT HISTORY

5.
Position Title : Production Executive
Position Level : Senior Executive
Specialization : Manufacturing / Production Operations
Industry : Manufacturing / Production
Date Joined : 01 October 2012
Date Left : 12 June 2020 (Retrenchment)

4.
Position Title : Senior Supervisor (Cleanroom)
Position Level : Senior Executive
Position Level : Senior Executive
Specialization : Manufacturing / Production Operations
Industry : Electrical & Electronic
Date Joined : 08 February 2011
Date Left : September 2012

3.
Position Title : Production Supervisor (Cleanroom)
Position Level : Senior Executive
Position Level : Senior Executive
Specialization : Plating Manufacturing / Production Operations。
Industry : Manufacturing / Production
Date Joined : October 2009
Date Left : January 2011

2.
Position Title : Assistant Manufacturing Supervisory Engineer (Cleanroom)
Position Level : Senior Executive
Specialization : Plating Manufacturing / Production Operations
Industry : Manufacturing / Production
Date Joined : January 1993
Date Left : April 2008 (Retrenchment)

1.
Address : Bayan Lepas Free Industrial Zone, 11900 Penang
Position Title : Manufacturing Technician
Position Level : Non-Executive
Specialization : Engineering Mechanical
Industry : Electronic
Date Joined : April 1991
Date Left : January 1993

E M P LOY M E N T H I S TO RY

Logistic Administrators
D E C E M B E R 2 0 1 4 — S E P T E M B E R 2 0 2 1
– Responsibilities to plan / forecast for
shipments arrivals based on total of labour
and number working of days in a month
– Communicate with various parties from
Asean/ China/ Korea
– Ensure shipment arrive on time
– Liasing with custom brokerage and freight
forwarder
– Coordinates with warehouse operation
team for containers arrival.
– Checking on all types of form applicable to
the destination country
– Reporting of shortage and excessive of
goods and tallying in systems inventory
– Importing shipping documents to inventory
system
– Verifying all invoices with supporting
documents such surrender BoL etc.
– Optimised operation team daily task and
working hours
– Non stop to do research to compete with
“now” markets
– Analysts the whole month problem issues
for better improvement on shipments
forecasting.

Experience
Jun 2019 – Present
(2 years 6 months)
Senior Account Executive

– In charges for full set accounts for the company

Aug 2017 – May 2019
(1 year 9 months)
Senior Account Executive

Mar 2016 – Aug 2017
(1 year 5 months)
Account

Dec 2014 – Mar 2016
(1 year 3 months)
Account Executive

– Generate GST report & submission
– Assist for the monthly Stock Take
– In-charge for the full spectrum of Account Payable
– Inter-company reconciliation and billing
– Month end closing – management reporting

Jun 2012 – Oct 2014
(2 years 4 months)
Account Executive

– In-charge for the full spectrum of Account Payable
– Inter-company Accounts/reconciliation and billing
– Assist for the monthly Stock Take
– Petty cash claim
– Accounting Journal and Ledger
– Partial set of accounts closing
– Update Accounting Journal and Ledger
– Update prepayment and accrual schedule

Jul 2010 – May 2012
(1 year 10 months)
Assistant Account

– Update daily cash flow
– Update monthly stock balance
– Full set account
– Prepare of Profit and Loss, Balance Sheet
– Prepare document for re-financing (Banker Acceptance)
– Manage staff/Petty cash claim
– Bank reconciliation
– Update Accounting Journal and Ledger

Jun 2008 – May 2010
(1 year 11 months)
Assistant Executive

– Preparing documents for bank to refinancing (Banker
Acceptance),
– Checking for the Letter of Credit document,
– Prepared the Short Term Revolving Credit document.

RELEVANT WORKING EXPERIENCE

Production Manager 1 Feb 2020 –15 Nov 2020
Industry: Recycle Industry
Job Scope:
– Ensure smooth operation of the process section to meet production targets without compromising on product quality, cost and
safety aspect.
– Play an active role in planning operation including staff allocation, overtime arrangement, maintenance coordination, Invento ry,
Improvement.
– Make sure the carbanator machine run smoothly and process sludge SW204 is maximum.
-Segregate value items from SW410 (Silver, solder, cooper and others).
– Make sure the empty drum, carboy (SW409) clean and wash before sell.
– Ensure all production records are periodically updated including downtime analysis, Shift Review Boards and parameter
checks.
– Maintains safe and healthy working environment by establishing, following and enforcing standards and procedure,
comply with legal regulation.
– Supervising and enforcing good discipline and working attitude to achieve consistency in quality, safety, 5’S and
productivity of work.

Production Manager Jun 2014 – 31 Jan 2020
Industry: Manufacturing Industry
Job Scope:
– Ensure smooth operation of the process section to meet production targets without com promising on product quality, cost
and safety aspect.
– Play an active role in planning operation including staff allocation, overtime arrangement, maintenance coordination,
Inventory, Improvement, Small group activity, audit.
– Ensure all production records a re periodically updated including downtime analysis, Shift Review Boards and parameter
checks.
-Planning of production according to shipment dates and PO.
– Ensure that end of shift reports and batching documents are completed.
– Actively lead and involve in shift review meetings.
– Ensure routine maintenance and equipment cleaning are conducted on the process area as per established.
– Review process operation performance on hourly basis and analyze on major stoppages/recurring downtimes for its
corrective as well as preventive action.
– Monitor readiness of line including Temperature, tanks and etc.
– Escalate machine breakdowns in a timely manner. Ensure sufficient support from leader, maintenance personnel in
troubleshooting.
– Lead and support improvement project work along with vendors
– Maintains safe and healthy working environment by establishing, following and enforcing standards and procedure,
comply with legal regulation.
– Updates job knowledge by participating in educational opportunities and train subordinate s.
– To reduce process defect and downtime.
– To schedule production plan, set objective and ensure to achieve the lowest manufacturing cost.
– Planning and monitoring the production manpower requirements and OT base on monthly order or packing plan.
– Supervising and enforcing good discipline and working attitude to achieve consistency in quality, safety, 5’S and
productivity of work.
– Developing and implementing cost effective project (small group activity ‘SGA’) and practices to minimize cost of
production.
– Lead a group of production engineer, supervisors to achieve product targets.
– Continuously improvement of production yield, scrap rate, and customer complaints.
– Take full responsibility on production 5S

Process Engineer SEPTEMBER 2013 – May 2014
Industry: Semiconductor Manufacturing
Job Scope:
-To optimize production with minimum downtime. This is done by using the simple tools such as OEE,
Quality tools,
-Troubleshot the machine and minimize downtime.
-Upgrade the machine system to maximize output.
-Make daily production process planning.
-Generate process order from sap to run the production
-Set up preventive maintenance for the machines in the department and carry it out effectively with the
help from maintenance department
– Conduct training for my sub coordinates (Maintenance leader, Line Leader, General Workers &
Contractor)
– Provide input for annual maintenance/costsaving budget
– Analyze over spending in the area of responsibility and carry out corrective action
– Apply TPM method in order to maintain and maximize the operational efficiency of the
equipment/machine

Working Experience
• (Jan-1991 to Jul-1991)
(Trainee Production Worker) Manufacture of Blinds and sides assemble.

• (Jul-1991 to Feb-1993)
(Assistance Productions Site Supervisor) Supervisor on Manufacture of Blinds and oversees site assembly and renovations.

• (Feb-1993 to Feb-1994)
(Store Assistant) Receiving, segregating of incoming shipments, Stacking and arranging stocks, attending to distributors pick up

• (Apr-1994 to Jun-1994)
(Assistance Production Line Supervisor)

• (Jul-1994 to Mar-1995)
(Store Keeper) Documentation, Stocks issuing to distributor and Stock taking.

• (May-1995 to Sep-1996)
(Sales, Assembly of Furniture & Delivery)

• (Sep-1996 to Oct-2001)
(Store Supervisor) Packing to Singapore, Documentation, and Stock taking.

• (Oct-2001 to Feb-2021)
(Executive Store Supervisor) Set up Branches, over sees Branch’s stock, Packing, Documentation, Stock taking.

Working Experience

[PANELMAN]
DECEMBER 2019 until MAY 2020
To operate DCS in smooth running (Yokogawa) refinery unit. Successfully pre com, commissioning, startup & shutdown TAME unit ( tertiary amyl methyl ether ) at hydrotreating unit refinery.

[BOARDMAN – PA/PL PLANT]
JULY 2016 until NOV 2019
To operate DCS in smooth running (Delta V) Emerson. Perform plant start-up, normal operation, and normal/ emergency shutdown activities.

[SENIOR OPERATOR/BOARDMAN]
DECEMBER 2006 until JUNE 2016
To operate DCS in smooth running (Delta V). Operate and maintain local PLC’S. involved commissioning new insoluble sulfur plant. Operate medium pressure steam boiler.

PROFESSIONAL EXPERIENCE

PROCUREMENT EXECUTIVE, SUPPLY CHAIN (Jul 2020 – Present)
❖ Oversee purchasing activities and ensure that purchased items are both cost-efficient and of high quality.
Responsibilities include supervising my juniors, evaluating supply options, approving purchases, maintain
accurate inventory records and positive relationship with vendors.
➢ Responsible for all PR to PO (for Warehouse), follow-ups with vendors for PO confirmation, and
inventory tracking related to manufacturing IDM order.
➢ SAP MM Lead
 Responsible for SAP MM setup and process; liaise with SAP vendor to master the User
Acceptance Testing (UAT) skills, teach the rest of the procurement team and solve all the
issues (transactions, payments, records, history, documents) within SAP system and actual
details.
 Material code details, creation and planning. Liaise with production, finance and sales team,
ensuring appropriate levels of inventory among warehouses and stock level are always sufficient
to sustain daily operations.
 Foreseen on issues/complicated that will happen and actions needed
➢ Confer and conduct strategic negotiations with vendors and make sourcing decision based on overall
cost and benefit to protect the best interest of company including price, quality, availability,
performance of delivery, service and term & condition.
➢ Mentoring the team (especially juniors) with process knowledge, day-to-day activities, and process
improvements (from time to time, as when required)
➢ Documentations
 Created a system to monitor pending invoices with suppliers (before SAP go live) to avoid
accounts payable challenges.
 Filing system, email system (to vendor) on easy tracking and checking
 Liaise with warehouse team on documents, inventories and item tracking
 Liaise with warehouse and finance team on payments required documents and payments issues
 Liaise with vendors (documents/details required by management and finance team) on payment
processing
 Foreseen on issues/complicated that will happen and actions needed
 AVL tracking, as 2nd options and backup in case of emergency.
➢ Prepared analysis and inventory report on purchases history (by month, vendor, price range) to
Managing Director.
➢ Successfully reduce working hours, proper documentation, invoicing and communication by process
improvements.
ADMIN ASSISTANT CUM BUYER (Apr 2019 – Mac 2020), RM3,489.60
MICRON MEMORY MALAYSIA SDN BHD (Prai, Penang)
❖ Contributes to the efficient day-to-day operations, provide administrative and procurement support to
Senior Manufacturing Manager and production floor.
➢ Procurement
 Pro-actively liaising between vendors and internal customers to resolve routine purchasing
supply issues, ensuring accurate and timely provision of supplies. Eg, senior manufacturing
manager, engineers, supervisors, trainers, vendors, warehouse team and procurement team from
MSB, MXA and MMP.
 Monitor and update inventory and ensure that stock levels are kept at appropriate levels. Address
any shortage and excess inventory issues using SAP Part Number
 Source, plan and purchase of indirect material (and direct material occasionally) and meeting
delivery schedules according to user specification using SAP Ariba for MMP manufacturing
team, Nationgate Solution and Hotayi Electronic to ensure no line down. Eg, labels, shipping
trays, shipping boxes workstations, trolleys, lockers, ionizers, cleanroom stationery, smocks,
ESD shoes.
 Confer and conduct strategic negotiations with vendors and make sourcing decision based on
overall cost and benefit to protect the best interest of company including price, quality,
availability, performance of delivery, service and term & condition.
 Maintaining supplier records and purchasing records by multi-sourcing activities to minimize
costs, and nonetheless including sourcing and adding new, strategic and overall better vendors
as our Micron AVL.
 Follow-up and coordinate closely with vendors to ensure on time delivery and product quality.
 Liaise with vendors on blanket PO system, vendors and procurement teams from MXA and MSB
on part number extension and new part number creation using ATIR system.
➢ Office administration
 Sole person responsible for lockers, smock laundry, indirect materials, cleanroom items and
furniture needed in production floor.
 Use computer word processing and spreadsheet.
 Handle operators’ daily timesheets.
➢ Handled Projects
 Inventory Tracking as per SAP and Ariba.
 Smock Laundry and ID Heatprint.
 PR excel sheet compilation as per Ariba.

ADMINISTRATIVE EXECUTIVE (Jan 2015 – Mac 2019)
❖ Contributes to the efficient day-to-day operations of the office and provide administrative support to Site
Manager and office. Duties include general clerical, Human Resource, Procurement and Finance related.
➢ Procurement / Finance
 Liaise with vendors (Prai & Ipoh), supervisors (Prai & Ipoh), engineers, site manager, MY
HQ-Procurement, LGS Manila-Procurement, MY HQ-Finance and LGS Manila-Helpdesk
 Maintain contact with vendors for items I am in-charged of, to ensure adequate stocks based on
my own planning and calculations eg, stationery, paper and refreshment supplies; including
uniform and PPE items (some are ordered from warehouse).
 Raise PR using SRM/Ariba and SAP MM system for production and distribution (Prai & Ipoh
branch); do PGR for items under my control.
 Create new vendor using SRP system.
 Successfully settled all the backlog PR/PO of 1 year due before my joining, in 6 months.
 Successfully settled and follow-up the payment due to vendors of 1-2 years, pending before my
joining, by pro-actively liaising with vendors and SAP. Eg, MB51
 Liaise with vendors on blanket PO system and successfully, created spreadsheet system to keep
track of blanket PO and left 20% backlog PR/PO to be raised due to ad-hoc job done.
 Since my joining, I have raised 2,000 purchased requisitions and currently 40% of the PR/PO
are of blanket PO.
 Checking with finance for payment that vendors still yet received, and SAP. Eg, FBL1N
➢ Human Resource
 Handle Staff Claims and Timesheets.
 Tracking Staff Annual and Medical Leaves.
 Liaise with MY HQ-HR department.
➢ Office administration
 Daily production posting using SAP system.
 Update the SHEQ notice board from time to time.
 License renewal and bill payment for Penang branches – Prai, Penang 1 (Kg.Jawa) and Penang 2
(Batu Maung). Example: BOMBA and HALAL annual renewal; payment for quit rent and
assessment tax.
 Use computer word processing and spreadsheet.
 Data entry for month end closing report.
 Main data entry / compilation person and summary calculation for every stock take that happen
every quarterly.
 Coordinates food, decorations and time arrangements with vendors for big scale event eg,
townhall meeting and annual safety day.
 Coordination of flight travel and hotel bookings for staffs coming to Prai and Penang branches.
 Refreshment arrangement for government officer eg, JKKP/DOSH, BOMBA, HALAL
inspections and audit.
➢ Upkeep of Prai site
 In-charge of the cleaners.
 Maintain the cleanliness of office, all plants, gardening and grass cutting.
➢ Handled Projects
 Linde Safety Day North for year 2016, 2017 and 2018: Oganizer cum planner
 Office renovation (20th Nov to 22nd Dec 2018): Planner and person-in-charged which includes
plan and utilize the limited resources that we have. For example, limited manpower, forklift,
available space and time given.
o Arrange to ensure temporary office was suitable to move in with internet lines, phones lines
and air-conditioner by 23rd Nov as renovation started on 25th Nov. Hence, on 23rd Nov,
relocate for all staff from current office to temporary office and meeting room.
o Arrange old & new ERP (Emergency Response Preparedness) to be cleared before 15th Dec.
o On 18th Dec, arrange on the furniture’s layout in new renovated office and old ERP room,
which is currently our document room.
o On 19th Dec, moved everything back into the new renovated office and our new document
room.
o From 20th to 22nd Dec, re-arranged my items for my 8 cabinets which includes stationery,
PPE items & files.
 Linde 2018 Company Dinner (03 Feb 2018): One of the main organizers
ADMINISTRATIVE EXECUTIVE (Apr 2011 – Nov 2014), RM2,550
SURBANA INTERNATIONAL CONSULTANTS SDN. BHD. (Midvalley, Kuala Lumpur)
❖ Contributes to the efficient day-to-day operations of the office and provide administrative support to my
General Manager and office. Duties include general clerical, receptionist and Human Resource related.
➢ Reception
 Establish excellent customer relationships and provide a high standard of service to clients &
partners (both internal and external) in accordance with company policy
 Meet and greet clients and visitors to the organization professionally and in friendly manner.
 Answer general phone inquiries in a professional and courteous manner and direct phone inquires
to the appropriate colleagues.
 Take down messages if any, and call back information as required and ensure that all enquiries
are effectively dealt with to a satisfactory conclusion.
 Responded to general inquiries and provide administrative support to the colleagues and clients.
 To take receipt of any deliveries as necessary and ensure they are accurately logged and
paperwork filed as per local procedure and the destined recipient is promptly advised of the
delivery.
 Ensure that the reception area is neat and tidy at all times.
➢ Office administration
 Use computer word processing, spreadsheet and power point.
 Sort incoming mail, faxes, and deliveries for distribution.
 Prepare and send outgoing faxes, mail, and packages.
 Forward incoming general e-mails to the appropriate staff members.
 Sending weekly and monthly reminders to all staffs.
 Data entry and upkeep of the hard copy and electronic filing system, ensuring a high level of
accuracy.
 File Project related documents and assist in updating Project Codes.
 Maintain contact with external suppliers to ensure adequate stocks of stationery and order
supplies as necessary from our authorized supplier under the authorization limits set by the
General Manager.
➢ Secretarial
 Schedules assigned appointments, interviews, meetings and conferences;
 Coordinates arrangements for meetings and conferences; and notifies meeting participants;
 Coordination of flight travel and hotel bookings for General Manager and respective staffs.
 Assist Project Director to prepare checklists.
➢ Human Resource
 Handle Staff Claims and Timesheets.
 Tracking Staff Annual and Medical Leaves
 Liase with HQ-HR department
 Assist in recruitment activities such as scheduling interview appointment for respective
interviewer.
 To coordinate and maintain up-to-date training records.
➢ Finance
 Liaise with suppliers and manage office supplies (despatch, drawings printing, stationery &
pantry)
 Chase any outstanding Invoice copy as required for our payment and ensure these are accurately
processed within the appropriate deadlines.
➢ Upkeep of Office
 Assist in the upkeep of Resource library and materials.
 Assist in the upkeep of admin

SALES ASSISTANT CUM ADMIN (Dec 2008 – Apr 2011)
❖ Always maintain a calm and helpful demeanour when dealing with a potentially aggressive situation, and
to call for backup if necessary in line with local policy/advice on dealing with violence and aggression.
❖ Ensure we achieve our sales target(personal and colleagues) by end of the day, week and month while
always be alert to prevent from any theft / stock lost cases.
❖ Responsible for general office administration functions such as attending incoming and outgoing calls and
faxes, facilitating and coordinating clients’ inquiries, filing, and updating data. Eg;
➢ Ensure all stocks being transferred in and out due to receiving new stocks, exchanging stocks items
with other branches, damaged items are accurately keyed into the system, up-to-date.
➢ Always have stock random check. Hence we are always aware of the stocks quantities, and be alert
of the items whereabout especially with customers around. Knowing exactly all the stocks whereabout
also enable us to meet our customers’ needs and requirements; and increase our daily sales.
➢ Take receipt of any deliveries as necessary and ensure they are accurately logged and paperwork filed
as per local procedure and that the destined recipient is promptly advised of the delivery.
❖ Being a after-sales service person;
➢ In-charged of the procedure of sending and receiving the customers’ item to
➢ Singapore for small repair or Rome for serious repair.
➢ Handled phone calls regarding kind of after-sales service, fees and leadtime.
➢ Contact customers for their repair’s cost, repaired work that will be done upon it and again reconfirm
with them whether to proceed with the repair.
➢ Always check and reconfirm with customers when their reservation has reached its due date or when
their after-sales repair items has to be delayed and can’t reach the expectation date on time due to the
complication of the items.
➢ If there are nasty customers, always hear to their problem first and only consider on what action to
take. If there are some unsure cases, then we’ll take down their phone number and return their calls
few minutes later after checked it out.
❖ Being assigned as one of the cashiers,
➢ In-charged of the opening and closing sale ceremony (paperwork and spreadsheet) for storewide sales
➢ Undertake cashing up procedures at the end of the working day and ensure that all monies balance
and that cash and credit card slips are securely deposited as per local procedure.
❖ When there are any promotion/sales/new arrival, we will always update our regular customers.
❖ Always ensure full replenishment on floor and shop housekeeping every 2 hours. The shop is always in
neat and tidy condition; jewellery, accessories and leather goods are in good condition. Stocks such as
accessories (belts, ties) and leather goods are always with sensor tag and correct prices especially for
those sales/promotion items.
❖ Responsible for replenishment of office groceries and stationeries

SALES CO-ORDINATOR (Sep2007 – Dec 2008)
(Club Monaco, Pavilion, Kuala Lumpur)
❖ Always maintain a calm and helpful demeanour.
❖ Ensure we achieve our personal and shop target by end of the day, week and month while always be alert
to prevent from any theft/stock lost case.
❖ Handled multi-task work.
❖ Being a cashier for a certain day including the shop opening/closing;
➢ Always have stock random check and ensure full replenishment on floor (request for stock transfer if
left only the last piece or all sold out) to maximize our sales and checkout of any stock loss as early
possible.
➢ Always be alert and know exactly the items/stocks whereabout and quantities also enable us to meet
our customers’ needs and requirements to create repeatable and cross-sales.
➢ Enter, update and link-up customers’ data;
➢ Handled phone calls. For example, when the customers’ reservation has reached its due date, when
we are having any promotion/sales/new arrival, always have to update our regulars.
➢ Housekeeping to ensure the shop is always neat and tidy. All items on the floor are always with sensor
tag and correct prices especially for sales/promotion items. Always ensure the items are in good
condition, nonetheless including the storeroom to make it easier for us to find the size, stock & reduce
damage items

SALES ASSISTANT (Sept 2004 – Sept 2007)
❖ Ensure we achieve our personal sales target by end of the day, week and month while always be alert to
prevent from any theft/stock lost cases
❖ Handled multi-task work
➢ Being a cashier including the shop opening/closing;
➢ Handled phone calls, documents such as stock transfer to and fro other branches;
➢ Housekeeping to make sure the shop is always neat and tidy and the apparels are in good condition;
➢ All apparels, accessories and books are always in sensor and with the correct prices especially for
those sales/promotion items

PART TIME CLERK (during term breaks)
❖ Handled phone calls, documents such as quotations, invoices, delivery orders, purchase orders, CJ5 and
CJ10 and inventory checking
❖ Enhanced communication skills, management and organizational skills
❖ Learnt to multi-task

WAITRESS (Dec 2000 – Mac 2001)
❖ Involved in customer care services such as taking orders, serving the customers, and cleaning up the place
❖ Enhanced communication, interpersonal skills and efficiency
❖ Learnt to put customers as first priority

Experience
15 years of total experience
2019 – Present
(1 year 2 months)
HR Manager

Industry Electrical & Electronics
Specialization Human Resources
Role General HR
Position Level Manager

Responsibilities
•Responsible for the full spectrum of the Human Resources function including recruitment and
manpower planning, compensation and benefits, training and development, succession
planning and industrial relations.
•Maintain organization staff by establishing a recruiting, selecting and interviewing program,
conducting and analyzing exit interviews.
•Develop, recommend and uphold Company’s policies to comply with statutory requirements
and as well as to be in line with the benefit trends in the market.
•Plan, develop and negotiate Collective Agreement (CA) with in house Union.
•Manage and implement HRIS (payroll system) and ESS (E claim and E Leave) systems timely
and accurately.
•To be responsible on implementation of RBA (Responsible Business Alliance) requirements.
To participate in review, develop, continuously improve and maintain the performance and
effectiveness of the RBA compliance.
•Responsible for the coordination and implementation of appropriate training and development
plans for the employees in an effort to continuously improve their skills, knowledge and
efficiency.
•Counsel and motivate employees.

Apr 2018 – Jul 2019
(1 year 4 months)
Group HR Manager

Industry Manufacturing / Production
Specialization Human Resources
Role Management
Position Level Senior Manager

1) HR strategic Planning
-Develop the organizational human resource strategy in compliance with company strategy.
-Design the group human resources department structure, positions and process system in
compliance to its strategic mandate.
-Formula HR plan, policies, procedure according to organization objective.
2) Manpower Planning
-Organize meetings with Management, plans for manpower as per requirements.
3) Set up the working methodology for succession planning analysis, implementation and
monitoring
4) Recruitment management
-Develop the recruitment and selection process to include: Appointment – Confirmation /
Termination / Resignation /Procedures/Process Decide recruitment channels.
-Ensure compliance with local labor laws and standards
-Review and analyze the group subsidiaries: Jobs / roles Salaries, Ranking and benefit system.
5) Performance Appraisals and Management
-Formulate effective Performance Appraisal Policy, Procedures and ensure its compliance.
-Review and analyze the performance appraisal managing process
4) Compensation Schemes & Benefits Management
Review and analyze the group subsidiaries: Jobs / roles Salaries, Ranking and benefit system.
5) Performance Appraisals and Management
-Formulate effective Performance Appraisal Policy, Procedures and ensure its compliance.
Review and analyze the performance appraisal managing process
6) Employees Relations Management
-Set up policies and procedures for the treatment of employees horizontal and vertical
interorganizational conflicts
-Enhance Organization communications
-Encourage and develop employee communications
-Ensure proper management of Staff amenities and occupational and health safety
7) Human Resources Management Information Systems
-Review and assess the HR module of the current system
-Propose potential customization, if needed, on ERP HR module
-Follow up, guide, and monitor the implementation of ERP HR module at group level
Industrial Relation
-Fully responsible the overall function of IR and ensure the compliance of local authority rules
and regulations.
-Implementation and reinforcement of the company’s Code of Ethic and ensuring employees’
discipline are well maintained.

May 2017 – Mar 2018
(11 months)
Human Resource Manager

Industry Construction / Building / Engineering
Specialization Human Resources
Role General HR
Position Level Senior Manager

1.Formulation of Human Resource and Administration policies and making recommendations
to the Management on the current trends of Human Resource and Administration standard
2.Responsible for the day-to-day operations of the Human Resource and Administration
Department
3.Responsible for recruitment of manpower to ensuring proper planning of manpower budget.
Minimize high turnover and maximize manpower usage.
4.Liaison with relevant government department such as labor, EPF, SOCSO, DBI, IRD, HRD,
PTG and etc. and ensuring all the government statutory requirements are adhere to.
5.Monitoring of Monthly processing of salary and overtime.
6.Monitoring and Maintaining all types of employees’ record, that is, personal record, types of
leaves, medical expenses and etc
7.Upgrading employees’ skill by identifying training need for those who need training.
Customize training materials for in-house training program and ensure proper usage of HRD
fund.
8.Generating and summarizing employees’ annual appraisal for management’s
recommendation for increment and bonus.
9.Responsible for identifying and tagging of office and plant fixed assets.
10.Conducting induction program to new staff for managerial level.
11.Ensuring effective cost savings plans are implemented and costs saving targets are met.
12.Organizing annual company event
13.Implementation and reinforcement of Company’s Code of Ethic and ensuring employees’
discipline are well maintained.
14.Responsible for employees’ welfare, benefit and recreation and implement for change if the
need arises.
15.Ensuring proper maintenance of Safety & Health committee and complying with
Occupational Safety & Health rules & regulations.
16. Benchmarking of benefits and compensations in market.

Aug 2010 – Apr 2017
(6 years 9 months)
HR Manager

Industry Manufacturing / Production
Specialization Human Resources
Role General HR
Position Level Manager

1. Compensation and Benefits
•Formulation of Human Resource and Administration policies and making recommendations to
the Management on the current trends of Human Resource and Administration Standard.
•To manage the review and recommendations of salary annual reviews, propose to
management for the necessary adjustment. To ensure adequate and appropriate information is
obtained from vendors and compared against the appropriate market. To provide appropriate
salary recommendations in line with the market conditions and business projections.
•To prepare and manage the salary budget to ensure the salary costs are within the yearly
budget allocated from the regional office and in line with regional standard.
•Monitors legislation and regularly changes to determine impact on compensation and benefits
provisions and make recommendations.
•To monitor monthly payroll processing for the group and subsidiaries.
•Monitor activities and conduct negotiations with union on collective bargaining and agreement
•To prepare monthly HR reports such as labour cost, OT report, workforce summary for the
group.
•Liaison with relevant government department such as Labor office, EPF, Socso, DBI, IRB…
etc. and ensuring all the government statutory requirements to adhere to.
2.Talent Acquisition
•Responsible for recruitment of manpower for company and its subsidiary and related
companies and ensuring proper planning of manpower budget. Minimize high turnover and
Maximize manpower usage.
•Execute recruitment plans by working with the department head in drafting job description,
advertise job posting, review resume, screen applicants and coordinate interview.
•Liase and work with recruitment agencies, schools, colleges in sourcing for talent.
•Participate in career fairs and visits to the colleges to source for new talents.
•Conduct benchmark and survey on salary to establish compensation and benefits practices
and pay scales that help to recruit and retain high performing staff.
3.Training and Development
•Conduct Training Needs Analysis and recommend improvement programs for employees.
•Upgrading employees’ skill by identifying training need for those who need training. Customize
training materials for in-house training program and ensure proper usage of HRD fund.
•Develop yearly training budget and programs for emloyees in order to build a lifelong
continuous learning culture in the company.
•To ensure training effectiveness is in place to meet the business objectives.
•Provide feedback, coaching and mentoring to staff on performance.
4Industrial Relations
•Advise and conduct domestic inquiries on issue relating to disciplinary, misconducts, dismissal
cases.
•Design and implement the necessary grievance and sexual harassment policy.
•Implementation and reinforcement of the company’s Code of Ethic and ensuring employees’
discipline are well maintained.
5.Employee welfare
•To create a harmony working environment amongst the employees by recommending the
necessary initiatives.
•To organize a monthly engagement session with workers and staff on monthly basis.
•Responsible for employees’ welfare, benefits and recreation and implement for a change if the
need arises.
•Organizing an annual company event for the group in Malaysia.
6.Foreign worker management
•Application of foreign workers, renewal of passport, permit and monitor the FW insurance and
fomema.
8.To representative company to negotiate with employees’ union.

Sep 2006 – Aug 2010
(4 years)
Human Resource Executive

Industry Manufacturing / Production
Specialization Human Resources
Role General HR
Position Level Senior Executive

My job involves monitor and ensure the efficiency of the payroll process, analysis of new salary
scheme for local and foreigner worker.new joined and employee resignation report, liaise with
EPF Department & bank officer, correspond with labour office & SOCSO office, performance
appraisal,editing time attandance, manage recruitment and selection, training and
development, familiar with managing foreign workers requirements including permit application,
renewal of passport, workman compensation,fomema, MLVk Cert. As ISO 9001:2000’s
Document controler, benefit and compensation.

Dec 2005 – Aug 2006
(9 months)
HR Exeuctive

Industry Manufacturing / Production
Specialization Human Resources
Role Compensation & Benefits
Position Level Fresh / Entry Level

My job involves monitor and ensure the efficiency of the payroll process, new joined and
employee resignation report, liaise with EPF Department & bank officer, correspond with labour
office & SOCSO office, performance appraisal and petty cash administration,
reimbursement,editing time attandance,updating shift.

Mar 2005 – May 2005
(3 months)
Intership

Industry Education
Specialization Marketing/Business Development
Role Others
Position Level Fresh / Entry Level
working in Marketing Dept as trainee.
attending the walk in customer- student
distribution of flyers.
failing and administration work.
participate in road show.

Work Experience

Dec 2018 – Dec 2020 SUPPLYCHAINMANAGEMENTCUMADMINEXEC.

Supply Chain Management
• Manage 1 department with 3 different 3 division.
• There is 2 type of quotation need to be created for 3 div.: spare part and repairing.
• To create purchase order (PO) for new spare parts from Germany and 3rd party vendor
for servicing.
• To plan and manage the store order with Germany team.
• Liaise with forwarding agent/ suppliers/ customers to ensure all deliveries to Malaysia
and customers.
• Once received, the spare parts will be sent out to customers based on their PO, provide
delivery order (DO) and invoice for customer and pass the parts to engineer for repairing.
• Once repairing is done by engineer, do closing through system and provide DO, invoice
and service report to customer when delivery.
• To prepare hospital contract (between hospital & Bbraun agreement).
• Do stamping in LHDN through system for all finalized contract.
• Prepare report manually and also through SAP system weekly and monthly.
General Admin
• Prepare contract for cleaning service and attendance list forthe cleaner.
• Prepare evaluation form for 3rd party vendor for every 3 months.
• Prepare document for audit and be stand by on the day.
• Place orders for pantry stuff and cleaning detergent.
• Organize meeting or training raw material and food.
• Room booking for meeting and training.

May 2016 – Nov 2018 TRADE EXECUTIVE

• Handle import and export shipment arrangement.
• Coordinate delivery lead time with Suppliers, Customer and Warehouse.
• Prepare documents for the Shipment as stated in Letter of Credit (LC).
• Test the raw material to get accurate reading by using viscocity meter & brookfield meter.
• Key in Vendors and Customer costs billings into system.
• Manage incoming & outgoing shipments.
• Liaise with forwarding agent / Suppliers / Customer for all shipment ensuring the
deliveries tocustomers.
• File documents according to the customer.
• Validate on the forecast uploaded by planner team in the system and ensure work order
rescheduling for all uncompleted work orders and urgent requirement by production.
• Reports done by manually and also through ERP system.

Sep 2012 – Apr 2016 MATERIALREQUIREMENTPLANNER(MRP)

• To plan and manage the production orders and shipment.
• Ensure updated orders been given to our respected vendors and also ensure consistent
delivery by the agreed service level.
• Been selected to handle the logistics when the shipment need be run.
• Handle all the documentation such commercial invoice and custom form.
• Provide daily, weekly, and monthly reports complication in regards to actual progress
against production scheduling plan and publish to the team.
• Coordinate and follow up with the related team for allwork orders released to production
based on report and ensure all works orders is fulfilled.
• Validate on the forecast uploaded by planner team in the system and ensure work order
rescheduling for all uncompleted work orders and urgent requirement by production.
• Reports done by manually and also through SAP system.

Jan 2011 – Aug 2012 HR EXECUTIVE

• Review resumes and applications.
• Conduct recruitment interviews & provide the necessary inputs during the hiring process.
• Workwithrecruitmentagencies tosourcefor candidates for specificjobpositions.
• Maintain HR records, such as those related to compensation, health & medical insurance.
• Handle insurance-related issues.
• Manage workplace safety issues.
• Communicate and explain the organization’s HR policies to the employees.
• Preparation of salary statement.
• Handle the full and final settlement of the employees.
• Conduct various welfare activities.
• Community initiatives programs – organizing and participation.
• Regular update of communication channels.
• Preparing and submitting all relevant HR letters/documents/certificates as per the
requirement of employees in consultation with the management.
• Liaise with all government agencies to ensure adherence to compliance.
• Prepare and process timely distribution of salary, bonus, increment salary slip, leave
encashment and full and final settlements.
• Record, maintain and monitor attendance to ensure employee punctuality.

Employment History
(General Information)
Job Title : Human Resources Manager
Industry : Hospitality
Date Joined : 20th June 2019 – present

(Previous Employment)
Job Title : Human Resources Executive
Industry : Manufacturing
Date Joined : 01st July 2015 – 16th June 2019

Job Title : Human Resources Officer
Industry : Hotel
Date Joined : 18th August 2014

Job Title : Human Resources JR. Officer
Industry : Manufacturing Audio & Video Products
Date Joined : 05th May 2010 ~ 16th August 2014
Years in this position: 4years 7month

Job Title : Human Resources Supervisor
Date Joined : July 2007
Years in this position: 2 years 7 months

Job Title : Recruitment Assistant
Industry : Manufacturing Audio & Video Products
Date Joined : 22nd April 2002
Years in this position: 4 ½ years

WORKING EXPERIENCES

Planner Executive
• Mar 2018 – Current

Prepare plan details for the whole production Operation based on Sale Forecast and Customers’ need. Pull and consolidate short term demand request and changes. Incharge for all return merchandise authorization (RMA) part from customer. Responsible to ensure smooth operations throughout the production and distribution life of a given product, included monitoring production rates and raw material, and checking inventories. Organizing all paperwork, such as aligment demand in SAP system, prepare for delivery schedule. Follow up material shortage and shipment commitment. Planning and prioritizing operations to ensure maximum performance and minimum delay. Always be prepared with unexpected conditions for instance no materials supply, demand change, lack numbers of man-powers, delayed schedule etc, consequently find the other alternative and the best solution to handle them all to ensure smooth operations, and address issues when they arise aiming for minimum disruption. Prepared all documented reports to be presented to superiors to ensure he/ she up to date with the current company conditions.

Planner Executive
• May 2016 – Dec 2017

Responsible to ensure smooth operations throughout the production and distribution life of a given product. Accordingly, also include monitoring production rates and raw material,and checking inventories. Organizing all paperwork, such as work order, delivery schedule Material shortage report, shipment commitment. Planning and prioritizing operations to ensure maximum performance and minimum delay. Always be prepared with unexpected conditions for instance no materials supply, lack numbers of man-powers, delayed schedule etc, consequently find the other alternative and the best solution to handle them all to ensure smooth operations, and address issues when they arise aiming for minimum disruption.

Planner Executive
Disember 2014 – April 2016

Communicate with customer and prepare plan details for the whole production Operation based on Sale Forecast and Customers’ need. Organizing all paperwork, such as purchase order, delivery schedule review order. Always be prepared with unexpected conditions for instance no materials supply, lack numbers of man-powers, delayed schedule etc, consequently find the other alternative and the best solution to handle them all to ensure smooth operations, and also control inventory output. Get ready all documented reports to be presented to superiors to ensure he/ she up to date with the current company conditions.

Planner Executive
• November 2013 – December 2014

Preparing plan details for the whole production Operation based on Sale Forecast and Customers’ need. Always be prepared with unexpected conditions for instance no materials supply, lack numbers of man-powers, delayed schedule etc, consequently find the other alternative and the best solution to handle them all. Get ready all documented reports to be presented to superiors to ensure he/ she up to date with the current company conditions.

Marketing Executive
• 2½ years experience, March 2011- Oct 2013

Job scopes surrounded with prepare and Monitoring project reports to ensure the company business always on the right track (Weekly Project report, Monthly Report, Performance Report, and 3 Million Sales Report).
Always proposing some new ideas and better strategies in many aspects to existing or new potential customers for company’s business continuity and expandable.

PROFESSIONAL EXPERIENCE
In between employment since 2018 till to date, continuous self‐improvement of manual and standard
operation procedure (with proforma document and templates, checklist, etc.) for subcontract formation,
subcontract management , main contract management, and claims management.

1. Contract Manager. | Oct 2019 – Dec 2019 (1.5‐months)

2. Head of Department, Contract and Subcontract Management. | Nov 2016 – Jun 2018

3. Contract Manager | Nov 2013 – Oct 2016

4. Contract Manager | Nov‐12 ‐ Nov‐13.

5. Contract Manager | Nov 2009 – Oct 2012

6. Lead Contracts Engineer | Jan‐09 ‐ Nov 09.

7. Senior Quantity Surveyor | Aug2004 – Dec 2007

8. Senior Quantity Surveyor. | Jul‐03 ‐ Aug‐04.

9. Contract Administrator/Claims Manager | May‐02 ‐ Jul‐03.

10. Site Buyer/Quantity Surveyor | Nov 2000 – Feb 2002

11. Estimator/Project Control Engineer | Jul‐99 ‐ May‐00.

12. Subcontract Administrator/Engineer | May‐98 ‐ Jan‐99.

13. M&E Contracts Manager | May‐97 ‐ Feb‐98.

14. Senior Quantity Surveyor | Dec‐96 ‐ Apr‐97.

15. Quantity Surveyor | Aug‐96 ‐ Nov‐96.

16. Quantity Surveyor | Jan 1992 – Jan 1996

17. Trainee Site Supervisor | Jan‐89 ‐ Jan‐90.

RELEVANT EXPERIENCE

Assistant Manager, Production Operation, Logistic & Warehouse | August 2015 – Present

Assistant Production Executive | December 2011 – July 2015

Experience

Apr 2016 – Present
(5 years 9 months) Senior Logistic, fleet safety management and distribution executive

1.To ensure & monitor availability of fleets in order to strive on time delivery
1.capacity and fleets effective for customer
2.Arrangement for collection daily and weekly
3.Close with transportation in order to fulfill demand from customer
4.Ensure all order deliver within stipulate time and in good condition

2.Strive for safety issue
1.Monitor and investigate GPS / speeding for all drivers
2.Lead training, journey management plan and awareness for drivers
3.Lead for all report in accident for transporter
4.Counseling and motivate to all drivers,ensure follow rules and
regulation
5.Lead all PDC/TOOL BOX / PINM and walkabout concern
6.Lead Journey Management Plan concern and implement to all transporter and drivers
7.Lead HSE meeting , campaign and Safety Day with transporter

3.To investigate all customer complaint and resolve within stipulate time
1.To entertain customer complaints,evaluate type of complaint and
report and site visit as well.

4.To filter redirection cases and followed management procedures

5.To execute project inline with management direction

6.Report for daily and monthly
1.POD SMS
2.Deliver / Undelivered report
3.Delivery performance
4.Fleet strength
5.AOP against actual total delivery

7.Monitor warehouse movement

8.To practice 5S in warehouse and logistic area

Apr 2014 – Apr 2016
(2 years) Executive

1.To monitor OTD (KPI) daily ,meet requirement
2.To perform invoice and prepare shipping document
3.Close with planner & customer service to arrange deliver parts to our customers
4.Booking transportation / Deal with forwarder to pick up parts (by road, by sea, by air freight)
5.Booking vessel and arrange with forwarding for sailing / shipping
6.Follow up shipping document (AWB / BL / K1 / K2 / LC )
7.Follow up GST document
8.Follow up customer drop shipment and POD
9.Together with logistic to arrange month end closing
10.Close with planner & production for inventory update / adjustment
11.To update shiping document (COO / COC / MATERIAL CERTIFICATE )
12.Deal with custom for submit export document

Oct 2001 – Apr 2014
(12 years 6 months) SENIOR OFFICER

1.Planning for production capacity
2.Monitor all raw material and finished goods are complete to supply to our customer
3.To ensure all suppliers are on schedule reagrding sent parts
4.Deal with customer(Proton,Modenas,Mtb,Honda and Perodua)regarding logistics issues
5.Deal with MITI,KASTAM,MIDA,and goverment which are related to manufacturing process
6.To monitor all transportation (service,gps,condition lorry & puspakom)
7.To ensure daily requirement of customers are meet and deliver parts to customer
8.Purchase parts from local suppliers
9.Attend to customer needs who has problem with our parts(leaking,dented,crash,stack,and few quality issues)
10.Monitoring warehouse activities and to settle logistic issue
11.To ensure warehouse is good condition (F5,FIFO,arrangment parts,documentations,paper transfer & cleanliness.

Jan 1996 – Jan 2001
(5 years) supervisor

1.Record daily sales
2.Lias with suppliers on stock replenishment
3.Delegate workloads among staffs
4.Ensure enough manpower at the department
5.Handle stock replenishment and return to suppliers
6.Prepare discount report
7.Provide training for new staff(buddy system)
8.Conduct monthly and yearly stock take
9.Ensure proper customer service standard at the department
10.Provide Bonuslink service
11.Analyse methods for sales improvement,shrinkage and cost cutting
12.Lias with Buyer (HQ) and suppliers regarding supplies or promotion

EXPERIENCES

01 Nov’21 ~ Now Purchaser

– Responsible to prepare and process purchase orders and all related documents according to the order request.
– To perform day to day procurement activities including purchasing and delivery follow up.
– Liaise with suppliers on all quotation.
– On-going review inventories availability and orders & material planning.
– Ensures the timely delivery of quality products at the lowest possible price.
– Participates in the selection of suppliers based on a criteria.
– Conducts a comparative analysis on supplier prices
– Reviews and evaluates the performance of the suppliers.
– Process the necessary clearance documents.
– Ensures the proper management of procurement department operations in the absence of the Head of department.
– Ensures the proper processing of assigned customer orders.
– Verify quantification of orders.
– Verify that the required order is within the agreed budget.

18 Feb ’19 ~ Now IT Engineer

‐ R&D for facilities upgrading, continuous improvement and decision making
‐ Communicate with consultant/vendors for required issues.
‐ Manage, supervise, train, task planning and delegation.
‐ Maintain, troubleshoot and improve servers operations.
‐ Server’s related problem troubleshooting and routines checking.
‐ Maintain IT equipment
‐ Support for IT facilities troubleshooting and acting as 1st level for user’s support.

01 Apr ’14 ~ 15 Feb ‘19 IT Officer RIKEVITA (M) SDN BHD [PROMOTED]

‐ R&D for facilities upgrading, continuous improvement and decision advising.
‐ Communicate with consultant/vendors for required issues.
‐ Manage, supervise, train, task planning and delegation.
‐ Maintain, troubleshoot and improve servers operations.
‐ Server’s related problem troubleshooting and routines checking.
‐ Maintain HQ’s IT equipment (Video Conference and VoIP).
‐ Support for IT facilities troubleshooting and acting as 1st level for user’s support
– VLAN Implementation – manageable network environment

05 Sep ‘11 ~ 31 Mar ‘14 System Analyst

Hardware support

– 1st level support user regarding hardware problem
– On call when need
– Guide user on simple task before call for hardware support
– Building and installing network cable for replacement of spoilt/faulty cable
– Installing/configuring new PC
– Repairing/upgrading PC hardware and software
– Troubleshooting printers/scanners/copiers
– Maintaining inventory of equipment and supplies(network cable, adapters)
– Troubleshooting email problem ( user place and exchange server using Exchange Management Console)
– Troubleshooting CCTV camera problem ( On site or DVR server)

System support

– Create PO on purchase new computer, switch and safety stock supplies (mouse, keyboard)
– 1st level troubleshoot ERP system error to support user
– Develop new report using Crystal Report XI
–
Routine activity

– Check backup server for Backup Monitoring activity
– Check antivirus server for Antivirus Monitoring activity
– Hardware dispose arrangement

16 Jul ‘07 ~ 26 Aug ’11 IT Assistant

– Diagnosing hardware and software problems
– On call when need
– Training staff
– Installing/configuring new PC or telephone
– Repairing/upgrading PC hardware and software
– Troubleshooting printers/scanners/copiers
– Maintaining inventory of equipment and supplies(network cable, adapters)
– Building and installing cable(network)
– Research, learning and evaluating new software or hardware
– Documenting system

07 Jul ’06 ~ 13 Jul ’07 IT Receiving Clerk

– Print Daily Sales Report
– Key in disposal item and inter department item
– Make new purchase order and Key in Delivery order and Purchase order

Professional Experience
March 2019 to Present
Planning Executive
Responsibilities:
• Plan customer orders into production schedule.
• Prioritizes job orders for production optimization and liaise with planning clerk to
prepare and release route card to master planner for production loading.
• Liaise with buyers on materials requirement and inventory control to prevent
excess stock of materials.
• Determine the Estimated Time Delivery (ETD) of Sales Order/Production Enquiry
and inform customer service accordingly.
• Coordinate with material planner on any advance packaging required due to
special production run.
• Liaise with sub-contractor planner to monitor part delivery schedule for
subsequent process.
• Resolve issues that potentially will affect customer OTD including quality issues.
• Control work in progress (WIP) level & finished goods (FG) to keep healthy stock
level.
• Schedule customer returned (Quality issue) parts for rework processes.
• Supply additional materials required by production for rework parts.
• Create job orders in the E-SOFT system and follow up until closure.
• Prepare Product Job Order Listing report weekly for management review

October 2015 to February 2019
Merchandising Executive
Responsibilities:
• To assist Assistant Merchandising Manager regarding the development of new
customers when needed.
• To ensure that the customer supply sufficient information for a design package
during development stages, in order to produce a sample.
• To meet with the production and technical departments in order to clarify and
solve issues that have been brought up by the customer pertaining to the
production and development progress.
• To work on costing details on every style in order to quote to customer.
• To ensure that the production process is carried out as scheduled and is not
hindered by predicaments which might subsequently jeopardize the delivery.
• To attempt to solve the problem incurred by working closely with the production
department and customer.
• To ensure that the production and technical department adhere to the feedback
from the customer.
• To source for the correct construction of material to be used to make samples.
• Prepared product instructions and material requirements for each sample orders
and bulk orders.

July 2015 to September 2015
Trainee Buyer
Responsibilities:
• Responsible to source, negotiate and purchase materials from both local and
over sea vendors.
• In charge of daily operational purchasing needs such as planning, issuing and
following up on purchase orders delivery and delivery schedules to meet factory
requirement.

October 2014 to January 2015
Responsibilities:
• Carried out evaluation testing of raw materials and intermediate and finished
products to meet the ISO standard.
• Assisted senior technician with daily operation of lab activities.

June 2014 to September 2014
Intern
Responsibilities:
• Assisted Veterinary Officer with daily operation of lab activities
• Carried out H&E staining and special staining
• Assisted senior Laboratory Assistant to process organ and trim organ
• Utilized microtome, tissue processor and embedding machine for
histopathological cases

Feb 2018 – Present
(3 years 7 months) Manager Operations

I have hands on experience of 26years in Operations, Commercial and Management. I have worked for GLC companies local and abroad I have hands on experience of 26years in Operations, Commercial and Management. I have worked for GLC companies local and abroad hence I have the the skills, knowledge and expertise would best fit to your requirement.

Working Experience

(May 2014 – now)-Program Planner
1. Ensures adequate inventory of materials and products for ad-hoc
2. Develop production and inventory management plans to support projects.
3. Ensure raw material inflows are coordinated with productions requirements.
4. Enters releases and monitors production orders, including follow-up and timely date requirement to
support the production.
5. Monitors order backlog and recommended capacity-planning process to ensure appropriate resources
and materials are available to meet customers’ requirements
6. Makes necessary modifications to schedules as approved. Communicate to the appropriate
department when revisions made to the schedule.
7. Plans and prepares production schedules -Prepare MPS (Master Planning Schedule) to establish
sequence and lead time of each operation to meet shipping dates according to sales forecasts or
customer orders.
8. Keep track of material availability by liaising with buyers to meet the production schedule.
9. Prepare kitting list by issuing WO for materials issuance.
10. Monitor production running process, model and output
11. Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.
12. Co-ordinate and liaise with Materials Controller, Purchaser and Production Staff
13. Liaising with Production and sub-contractors for production schedule vs sales commitments.
14. Weekly review on Aging reports problem solving.
15. Backup for Sales Order to create SO’s in the system and liaise with Customer regarding new orders.
16. Liaise with Customers regarding Projects and Delivery Schedules
17. Discussion/meeting with staff regarding progress and problems
18. Review and presentation to Senior Management.

(August 2012 – May 2014)-Planning Officer
1. Create Sales order
2. Run master production scheduling
3. Run material requirement
4. Plan the production line in terms of manpower, capacity, take time, priority and parts
5. Track all material / parts movement from sub con, supplier and interplant, delivery performance
6. Monitor inventory of all sub-con and supplier
7. Make sure inventory tally with system
8. Auditing sub-con
9. Discussion with shipping side about ETD,ETA of part ship out

(June 2011 – August 2012)-Assistant Planner
1. Plan the production line (deburring side) in terms of manpower and parts
2. Monitor the progress of the parts
3. Generate daily report related to material flow
4. Track all material / parts movement to sub con
5. Follow up closely to the daily sub-con delivery performance
6. Monitor inventory of all sub-con and ensure inventory tally with system and assuring all the
customer’s requirements committed

(December 2009 – May 2010)-Sales Assistant
1. Meeting Sales Targets, Stocking, Cleaning Sales Area
2. Assisting with Product Selection
3. Processing Payment of Various Kinds
4. Offering Advice to Customers
5. Dealing with Customer Complaint
6. Utilizing Product Knowledge
7. Monitoring and Updating Sales Display Area

Trainee
1. Analyze Recognize and Repair the Damage of Light Vehicle or Heavy Machinery
2. Analyze the Tender, Management and Contract (Ukur Bahan)
3. Study the System used in JKR for Turnover and Supply

Experience
28 years of total experience

Jun 2015 – Present
(6 years)
Purchasing Senior Executive

Industry Port
Specialization Purchasing/Inventory/Material & Warehouse
Management
Role Purchasing
Position Level Senior Executive
– Produce forward plans by collating and analyzing items and amount to be
spent, identifying cost savings opportunities and establishing cost savings
target.
– To source from local and/or overseas suppliers for high quality products or
services, best pricing, best delivery and payment terms in order to meet the cost
reduction KPI using effective negotiating strategies.
– Communicate information to all stakeholders using the appropriate
communication method. To get along well with people and to be able to interact
with others while communicating effectively and clearly but maintain integrity.
– To provide ETA/ETD dates to stakeholders and updates the latest information
to them.
– To work or coordinate with other departments and supplies for any special
project or urgent job as instructed by management.
– Daily monitoring PR/PO status and produce reports for management review
(Purchasing Unit)
– To assist staff for any issue highlighted by them and report to the management
if needed.
– Basic skills in Excel, Power Point and ERP Oracel system

Apr 2009 – May
2015
(6 years 2 months)
SECRETARY

Industry Port
Specialization Finance – Corporate Finance/Investment/Merchant
Banking
Role Others
Position Level Junior Executive
-Responsible for all secretarial, coordination and administrative functions in the
General Manager’s office such as meeting arrangement , taking Minutes and
department filling.
– Schedule General Manager’s appointments and meetings.
– Handle queries directed to the General Manager’s office
– To manage on department’s petty cash.
– Monitoring and follow up with HRD on the department’s training and leave.
– To ensure the department’s monthly attendance and overtime as per HRD
requirements.
– Monitoring department’s fixed asset.
– Document controller for department.
Additional task:
– As a buyer/purchaser (Assist Purchasing Unit)

Dec 2003 – Mar
2009
(5 years 4 months)
CUSTOMER SERVICE PROFESSIONAL

Specialization Customer Service
Role Customer Service – General
Position Level Non-Executive
– To provide high quality professional services to potential and current
customers.
– To attend enquiries, requests and complaints by giving clear, consistent,
accurate information and prompt action.

Oct 1994 – Feb 2002
(7 years 5 months)
CUSTOMER SERVICE EXECUTIVE

Industry Telecommunication
Specialization Customer Service
Role Customer Service – General
Position Level Junior Executive
-To attend request/complaint through phone or walk-in customer.
-To ensure front counter operate smoothly.
-To do monthly branch meeting.
-To prepare monthly branch report.
-To supervise and assist staffs if any.
-To train/update staffs on new products.
-To do cash balancing at the end of the day.
– Experienced in handling the Pelangi Service Centre during maternity leave of
the head Of Sevice Centre.

Aug 1994 – Sep1994
(2 months)
Clerk

Industry Banking / Financial Services
Specialization Clerical/Administrative Support
Role Clerk
Position Level Fresh / Entry Level
– In charge on housing loan agreements.
– To manage agreements’ filing
– Liaise with lawyers in regards to loan agreements.

PROCUREMENT/PURCHASING EXECUTIVE | SEPT’14 – PRESENT

RESPONSIBILITIES:
 Responsible for sourcing part proposal including activity of Request for
Quotation (RFQ), Cost Analysis, Global best sourcing strategies, Issuance of
Project Awards & Supplier Feasibility Study.
 Responsible for Cost Negotiation & Annual Cost Reduction with various supplier
through meeting discussion and cost assurance visit (CAV)
 Coordinate and represent HMSB for cost involved activity between Supplier
and Internal Department of HMSB.
ACHIEVEMENT & EXPERIENCE GAINED:
 Established Technical Assistance & Technical Collaboration Project (TA TC)
to build business relationship between Malaysia & Japan Suppliers.
Represented HMSB during Meeting at Japan.
 New Parts Localization Project to increase Local Content.
 Cost Reduction Project through collaboration with Local Suppliers for
improvement of logistic cost, process efficiency and material usage reduction.

PRACTICAL TRAINEE | AUG’13 – JAN’14

 Prepare, examine, and analyze accounting records & full set of financial
statements & other financial report.
 Conduct Audit for Stock Take & prepare report within the timeline stipulated.

Experience
Apr 2020 – Present
(1 year 9 months)
Material Buyer

– Sending re-schedule PO report to supplier and update commit date into system.
– Update CTB report (Clear to Build) to planner.
– Make sure inventory is under safety level.
– Update EOD report (Excess on Demand) to program for them to check if item purchase is over than demand request.
– Doing ad hoc task such as item received with no document and need follow up with vendor for logistics to key in system.
– Doing ad hoc task like spot buy if the rank 1 vendor cannot support supply as per date request, if the item reject and received old date code.
– If received quotation spot buy from vendor then later need program approval by doing PPV report (Purchase Price Variance) to compare vendor price and customer price.
– Spot buy choose the best one. At least 3 vendor for comparison.
– Before release PO will calculate (EOD) and get program to check if customer can support to avoid excess in inventory if not spot buy new vendor if the can support less quantity.
– Decide shipment mode and need do comparison price using GoComet. Choose the cheaper quotation from forwarder.
– Ad hoc report such as inventory report and report from procument.

Sep 2018 – Present
(3 years)
Purchaser

– Prepare purchase requisitions and purchased order document.
– Coordinate with warehouse, store and management team for stock required
– Control purchase requisitions, purchase orders and other relevant documents
– Build relationships with suppliers and negotiate with them for the best pricing
– Identify, select and propose suppliers of choice consistent with company goal and directionCompare and evaluate offers from suppliers
– Negotiate contract terms of agreement and pricing
– Track orders and ensure timely delivery
– Review quality of purchased products
– Enter order details (e.g. vendors, quantities, prices) into internal databases
– Maintain updated records of purchased products, delivery information and invoices
– Prepare Invoice, make sure all data are correct and document complete before submit to finance
– Make a simulation for purchase order
– Monitor stock levels and place orders as needed
– Purchase items from vendors and suppliers, filling out all necessary purchase orders
– Monitor and maintain inventory levels, ordering new items as needed to keep the inventory fully stocked and supplied
– Ensure that purchased orders are delivered by coordinating with warehouse and transport staff
– Liaise with HR, Engineering, QC, Production, Store and Planning department regarding of purchase item, quality item and service.

Dec 2014 – Sep 2018
(3 years 9 months)
Logistic cum Customer Service Assistant

– As a Customer Service for warehouse & trucking.
– Have been support in billing dept. in preparing invoice after shipment done based on the due date given.
– Monitor stock using system for in/out and provide to the customer.Interface with supplier and customer to secure both delivery.
– Involve in making booking for truck and vessel.
– Negotiate price with transporter.
– Prepare the document for the shipments and make sure shipment have smoothly movement.
– Make a plan, schedule and monitor the movement of cargo.
– Make an arrangement either for own truck or outsource truck.
– Make a planning with monitor and control delivery to customer.
– Follow up with transporter in order to ensure on time delivery.
– Work with 3PL environment.
– Make a report monthly for in/out cargo from warehouse and assist in maintain proper record of documentation for billing purpose.
– All data is recorded into system or manually in excel.
– Prepare service order to the transporter/vendor to make sure they get the payment.
– Working together with Forwarding and shipping dept.Forwarding regarding with custom form – what document needed)
– (Shipping regarding with Shipping instruction and bill of lading – provide the details of the shipment)
– Support in shipping dept. for Vessel booking.

Sep 2014 – Nov 2014
(2 months)
Billing Assistant

1. Value the building.
2. Drawing plan based on the example given by the company.
3. Check the past data to ensure the data entry is accurate.

Working Experience

Period : April 2019 – Current
Position : Senior Executive Procurement
Responsibilities
• As a pioneer team for GKN Aerospace Malaysia to set up plant MRO business (Asia Pacific) for CFM 5B & 7B
Fan Blades, Platform, 24K & 30K GTV Gearturbo Fan
• Responsible on Direct Material & Indirect Material
• Sourcing local & oversea supplier to meet the aviation standard supplies AS9110 in terms quality, after sales
service, warranty claim & stock availability
• Maintain, monitor approve vendor list in Vendor Management and review yearly vendor performance.
• Ensure compliance company guidelines, procurement policies and procedures during negotiations and
contract award process
• Negotiate and amend vendor contracts yearly basis for extensions, renewal & award new vendor contract
• To liaise production and engineering to understand their requirements and close within time frame
• To request for quotation & materials / equipments sample from potential suppliers, OEM manufacturer or
contractor to ensure no delay and all inquiry meets the actual requirements as stated in RFQ/BOM/BOQ
• To submit price comparison for Manager & MD’s approval
• Issue Purchase Order to the approved suppliers, OEM manufacturers or contractors
• To follow up on materials delivered on site according to lead-time
• To check Delivery Order is tally with invoice & PO’s before submit to finance for payment
• Informing production & engineering team on delay parts & consumables to avoid AOG on production
• To ensure all the procurement processes and documents comply with company’s practices and guidelines with
global procedures
• To give coaching and training to other departments & new joiner all time and give training for issues under
procurement department processes
• To give helps and supports and guidance to teams on solving problem encountered between supplier
• Coordinate with warehouse to monitor stock level on high volume usage
• Liaise with forwarder for export & import activities. Custom clearance, duty tax, HS Code
• Prepare management reports such as vendor performance, past due order, order/lines processed, discount
saving
• To perform all other ad-hoc duties assigned

Period : April 2017 – March 2019
Position : MRO Buyer
Reason For Leaving : Career Opportunity
Responsibilities
• Ensure compliance of Standard Operating Procedure & Policy (SOPP).
• Coordinate the procurement of multiple complex commodities as MRO, service and goods and office
supplies
• Participate as an integral part in project teams (green field) to optimize internal processes and standards for
set up new plant in Malaysia and sourcing for local suppliers and OEM suppliers.
• Prepare, execute and monitor biddings, bid appraisals and supplier contracts.
• Clarify and record requirement as regards amounts and technical specifications with ordering
departments
• Identify potential for synergies between the different purchasing departments of the regional
purchasing departments of the regional locations and coordination of bundling or purchasing
volumes
• Develop and conduct cost optimizing measures and activities
• Monitor the suppliers capability and capacity to deliver appropriately and revise supplier appraisals
accordingly if required
• Appraise potential supplier and extend supplier portfolio with adequate new suppliers with payment terms
agreed
• Identify areas of supply chain improvement and cost reduction for assigned field ofresponsibility
• Outsource suppliers regarding materials i.e. production tools, logistic equipment
WORKING EXPERIENCE
• Responsible controlled movement documentation on PR, Quotation, PO & DO. Monitor delivery issue and
payment method.
• Liaise and coordinate with forwarders/transporters on the logistic/shipment of incoming and outgoing
goods in a timely manner.
• Responsible to manage administrative and technical matters and resolve any matter issue rose.
• Work with various departments to make sure production able to run in timely customer requirement.
• Review and prepared for yearly contract on waste management, outbound transportation, cleaning service,
kitchen service
• Responsible monitoring cleaner activities, kitchen and foods, contractor
• Provide assistance in admin functions as required

Period : August 2014 – March 2017
Position : Procurement Executive
Reason For Leaving : Career Opportunity
Responsibilities
• Prepares purchase schedules for timely procurement of materials, raw materials in order to ensure smooth
executive of projects.
• Negotiates for best purchasing package (in term of quality, price, term, deliveries and services with
suppliers.
• Monitors and co-ordinates deliveries of items between suppliers to ensure that all items delivered
to site as schedule agreed.
• Provide quotation to secure lower possible price for the purpose oftender
• Responsible for the preparation and process purchase order and documents in accordance with
approved PFR (Payment Requisition Form) and quotation.
• Assists in managing and following up overseas orders.
• Ensure purchase order issued to supplier based on lead-time.
• Assists in the sourcing locally and overseas for goods that are suitable for the company.
• Interfacing with supplier, comparing the rates, releasing PO teams and conditions, handling material
verification and further inspecting the goods.
• Review the performance of suppliers and to provide recommendations to superior
• Identifies and develops quality vendor and supplier base for cost effective procurement of materials,
routine and project basis.
• To make sure all project materials are supplied with proper certificate as per projectrequirements.
• Closing OSVIS/OVID/MLC/Maintenance Day under KPI evaluation by chatterer.
• Ship visit in Kemaman
• Weekly/Monthly report expenses and status of items

Period : October 2010 – July 2014
Position : Buyer
Reason For Leaving : Career Development
Responsibilities
• Responsible on buyer jobs sending out RFQ for MRO competitive bidding. Handling MRO purchased request
by production and office equipment.
• Evaluate of quotations for approval. Prepare of purchase orders and price agreements.
• Selections of reliable supplier based on their experience and track records especially on approvedvendors.
• To plan and work with production personnel to review materials’ requirements and delivery lead time to
fulfill customers’ urgent needs.
• Responsible to assist on all contract and procurement functions for the company.
• Assist in the logistic and procurement aspect of overseas purchases.
• Meet target on demand/purchased order from production to make sure all demand can meet
dateline by customer.
• Assisting with cycle counts, reviewing reports for stock outs, and expediting open orders.
Monitoring price increases and communicating changes as necessary.
• Handle daily purchased up to USD500,000.00 for aircraft spare parts.
• To coordinate with forwarding agents to resolve any shipment related problems. Liaise with logistic
department to ensure on time shipment and no shortage of raw materials.
• Documentation for Delivery Order and do receiving order liaise with finance for Performa Invoice from
vendor and make sure all payment done punctually.
• Implemented and compliance of EN9110 and follow rules and regulation by Roll-Royce quality
objective for MRO company.
• Planning the purchase of spare parts for production and office equipment promptly and necessaryfor
company run smoothly.
• Monitor levels of chemical (POL) and MOX that are needed by the production. Preparing monthly report for
management meeting.
• Monitor charges forwarding to make sure not exceed budget of freight charges.
• Responsible to renewal tax exemption and custom duty for the company to make sure company can run
well without any problem to clear shipment.
• Preparing LOI to submit to Embassy and get approval from vendors.
• Responsible for employee uniforms every year and keep in a state of uniform standards.
• To maintain complete updated purchasing records (shipment tracking) / data & pricing in thesystem.
• Outsource new suppliers for equipment/stationery in order to obtain competitive prices among vendors.
• Monitor my jobs delegated effectively & maintain high ethical business relationship with suppliers

Period : December 2007 – October 2010
Position : Economic Affair Assistant
Reason For Leaving : Moving to private sector
Responsibilities
• Assist all application from industrial company for applying duty exemption to import or export
products.
• Used MIIS system to generate all information about company and products is need for duty exemption and
responsibility for documentation and division stationery.
• Preparing and handling document and implement for ISO 9001.
• Assist in seminar Wood & Paper Industry twice a year for invest Malaysia.
• Entertain/process customer inquiry regarding their application. i.e customs procedures, bank guarantee,
tariff code, machinery, raw materials, manufacturing license, post licensing, expatriate post, pioneerstatus.

Period : January 2007 – November 2007
Position : Procurement Assistant
Reason For Leaving : Base on Contract Employment
Responsibilities
• Based at Equipment, Electrical & Chemical Department. Generate quotation/PO/ RFQ/SQ by using SAPsystem.
• Dealing with Procurement MJSB Japan Office.
• Preparing a "hand over file" to submit at logistic department to continue post-award process.
• Create Trading Term Advice.
• Assist in Project Barite and Chemical Refinery (management).
• Preparing a report’s after researching for potential suppliers and vendors. i.e China, India, Germany,
Australia for future reference.
• Assist to prepare documentation for staff sent for training, including sourcing and booking the training and
related post training documentation to submit to HR department.
• Assist Executive and Manager in-house procurement and involve Tender Bid Evaluation for prospective
project.

Working Experience

MPS/SIOP Analyst (Supply Chain Department)

Apr 15 – Current
: Conduct demand planning, present key findings and recommended forecasts. Regularly monitor, update and maintain planning parameters in SAP
Support new product development launch and product life cycle management activities.
Prepare demand plans, forecast accuracy and trends to plant management
Lead S&OP meeting all related departments. Act as a global process facilitator to ensure seamless processes, guideline and training for all areas of operational planning. Assist in developing key planning strategies, such as global supply, inventory, obsolescence management and working capital.
Conduct business analysis and recommend changes to reports and processes as necessary to streamline supply chain processes and activity in support of continuous improvement.
Develop metrics/dashboards and other reporting tools to provide visibility for driving decision making
Participate in regional planning sessions and in a variety of cross- functional teams focused on planning and business process improvements.
Lead the Demand Planning process across the organization through effective collaboration across levels and functions.
Create a base forecast from various sources including commercial, customers, marketing, sales and historical data.
Improve forecast accuracy with a robust forecasting process – review sales trend, gather forecast information (including promotional plan) from sales, marketing, trade (customers) and other sources.
Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of demand planning functions.
Close collaboration with Sales/Marketing/Trade Marketing and

Planning (supply) Teams.
Develop and maintain a robust Demand Planning Scorecard with clear accountability, Role, Responsibilities and timelines.
Provide input to the related Team in developing inventory strategies on existing products, new products and phase-out products in order to effectively respond to market development whilst maximising service levels and optimising inventory. Responsible for minutes of S&OP meeting
Coordinate cross-functional research activities to significant variances and refine the forecast model to reflect updated sales and marketing assumptions. Prepare a report with demand and supply numbers for Management Review.

Design Engineer (R&D Department)

June 11 – Apr 15

Feasibility study and conceptualization for the design concept arising from new projects proposal (RFQ) and confirmed projects using CATIA V5
Prepare DFMEA for each project conducted
Perform detail designs and drafting of detail drawings (parts drawings) using CATIA V5 and upon the approval of the project manager, forward the designs to the respective vendors and suppliers for quotations & fabrication.
Provide technical support and communication with purchasing, manufacturing and others.
Verify and validate design for manufacturability, functionality and reliability
Working closely with mould maker (supplier), in order to achieve minimum cost and maximum performance.
Working closely with production team, in order to achieve minimum cost, as well as maximum performance in production line Manage and lead design team, for Rear Combination Lamp of car. Work and assist other work and support groups of the project
throughout the span of the project in achieving the project objectives
and managing customers’ requirements.

CAE Engineer (Virtual Instrumentation Dept)

Sept 09 – May 11

Trainer for Virtual Prototyping 3 day course for local universities lecturers
Selected as a speaker presenting “Virtual Prototyping” concept on Mechatronics Seminar 2010 held by National Instruments and Solidworks
Design the model that can be fabricated using Solidworks and other design Software, working closely with National Instruments (Labview)
Support technically in Solidworks for National Instruments projects
Presenting NI-Softmotion for Solidworks in Universities and Industries
Sourcing and selecting all the materials of mechanical components
Mechanical design, feasibility study, conceptualization, detailed engineering design to functional prototype evaluation.
Initiate design enhancement, cost improvement and ideas.
Technical liaison and support work to customers, suppliers and relevant associates.

Management trainee May 09 – Sept 09

To assist market research for benchmarking and analysis of industry Assist in analysis of current capabilities about business
processes, people, technology, etc
Assist in development and testing of new processes and capabilities
Develop deployment deliverables (communications, training, etc.)
Participate and assist in the post implementation (deployment and support) activities

WORKING EXPERIENCES

Buyer
Sep 2018 – Current
Main Responsibilities:
 Closely coordinate with component buyers, business unit managers, engineers and customer
to provide clear material visibility such that sales order commitment to customer is met
 Manage excess and obsolete inventory- Actively seek opportunities for transfer to other GES
site, return to vendors, re-sales etc.
 Monitor, analyses and assess market trends – Constant touch with market player in key
commodities in the areas of lead time, supply situation, capacities and price fluctuations.
 Assist Component buyers in supply assurance, involve in expediting, negotiate with suppliers
to improve delivery schedule and supply protection.
 Inventory control management on the project being assigned
 Anticipatory purchases. Buying extra quantity in anticipation of a price increase to save
money.
 Review and coordinate implementation of ECN and EOL
 Coordinate and follow up with BU and Buyer on PPV
 Provide management report to Purchasing Manager for monthly Key Performance Indicator
Review

Material Analyst 
July 2017 – Aug 2018
Main Responsibilities:
 Issue purchase order weekly based on the demand and lead time.
 Make sure parts will delivery on time and follow up with supplier closely.
 Inventory control by pushing out and on hold parts with supplier.
 Provide forecast to supplier weekly.
 Ensure parts purchase from the approved suppliers to end customer.
 Liaise with related department to make sure that rejected parts can return to supplier in
specific time.
 Liaise with sourcing and procurement department to solve any pricing issue.
 Follow up with courier and make sure that oversea shipment can receive on time.
 Higher escalation if got any line down issue.
 Solve the receiving and payment issue.
 Provide latest drawing and BOM to supplier if got any ECO.

Buyer
Feb 2015 – June 2017
Main Responsibilities:
 Execution and monitoring of all regular purchasing duties.
 Coordinate with user departments and suppliers in the purchasing scope of work for
projects assigned.
 Assist in managing and following up overseas orders.
 Coordinate with suppliers to ensure on-time delivery.
 Responsible for the preparation and process purchase orders and documents in accordance
with company policies and procedures.
 Monitor and co-ordinate deliveries of items between suppliers to ensure that all items are
delivered to site/store on time.
 Plan and manage inventory levels of materials or products.
 Monitor and co-ordinate deliveries of items between suppliers (local and overseas).
 Purchase order release and order rescheduling to meet the customer pull in request.
 Ensure weekly forecast with suppliers.
Purchasing Executive
Panasonic System Networks Malaysia Sdn Bhd, Senai, Johor
April 2013 – July 2014
Main Responsibilities:
 To ensure all purchased goods meet the specified requirements, specifications and
information’s including charges related to the purchased materials are clearly stated in
the purchase order.
 To ensure correct materials are ordered and delivered in accordance to the agreed price and
specification.
 To ensure supplier deliveries and quality performance.
 To assist in ensuring purchasing processes are compliance with company policy.
 Expedite component shortages based on material shortages report.
 Execute MRP output (pull in, push out & cancellation) in accordance to the latest build plan.
 Meet with vendors to improved product quality and delivery.

Logistic Planner
Jan 2012 – March 2013
Main Responsibilities:
 Responsible in planning, scheduling and managing in order to ensure production
meet client’s requirements.
 Production scheduling according to capacity loading.
 Follow up on material flow within production.
 Liaise with production and warehouse on shipment arrangement.
 Liaise with Customer Service on customer urgent requirement and production commitment.
 Planning of material based on forecast and order received.
 Material loading to prod based on material availability and order commitment.

Production Engineer
Jan 2011 – December 2011
Main Responsibilities:
 Review production schedules, engineering specifications, process flows and
other information.
 Confer with management about manufacturing capabilities, and staff about the status
of projects.
 Figure out how to manufacture parts or products with maximum efficiency.
 Ensure the quality, output and yield is maintained as per requirement.

Experience
Mar 2017 – Present
Warehouse Supervisor

• Planning, monitoring & coordinating daily goods delivery & receiving.
• Manage & organize all warehouse logistic documentations process.
• Manage stock movement & ensure inventory is properly maintained.
• Maintain warehouse equipment effectively.
• Optimize warehouse capacity by proper space planning and organization.
• Attend to daily operations issues.
• To supervise and motivate warehouse staff towards meet operational targets.
• To ensure that required reports are prepared, generated and delivered timely and
consistently.
• Ensure high standard of housekeeping and orderliness accordance to 5S principle
• Ensure all MRP is keyed in on time
• Ensure all materials is available for packing production.
• Ensure all rejected and scrap items is managed accordingly.
• Manage slow moving product in warehouse
• Receiving of all packaging materials
• Manage inventory of FG and packaging materials

Mar 2016 – Mar 2017
KITTING SUPERVISOR

• Ensure that work order kits are prepared in advance to ensure the Production Schedule is met.
• Expedite requests for additional materials from Warehouse ensuring accuracy and completeness of the Work Order Pick List.
• Supervise the day-to-day activities of the Kitting Department and ensure that personnel issue materials correctly based on Work Order Pick List requirements to maintain continuous production flow.
• Ensure compliance to Kitting Department work instructions to maintain correct part inventories and accurate documentation.
• Responsible for evaluating Kitting Department staff and completing annual performance reviews, as well as, taking disciplinary measures as needed. Documents team member performance and attendance on a daily basis.
• Coordinate with Warehouse/ Production department regarding the transfer of inventory from one location to another ensuring accuracy of the location, accuracy of the quantity of materials received, and expediting resolution of shortages.
• Maintain assigned inventories as required.
• Track inventory from multiple locations against the upcoming Production Schedule ensuring parts are ordered in advance from in-house stores/replenishment centers as required to fulfill production needs.
• Maintain and distribute daily shortage report.
• Inform the Kitting Lead, Production Supervisor, Buyer and Planner of any incomplete documentation or missing components associated with pending work orders. Assists in the resolution of discrepancies.
• Investigate and resolves receipt discrepancies in the stockroom and kitted work orders.
• Maintain accurate records of activities/metrics and prepare reports for management.
• Communicate issues to management that could result in process delays, safety issues, or other potential loss to the company or its associates.
• Monitor data input of transactions for accuracy and completeness.
• Ability to continually monitor and recommend improvements to Kitting processes, procedures and layout.
• Performs Safety training for the direct reports in a timely manner. Monitors Kitting area for potential hazards.
• Perform inventory audits and analyze cycle count reports.
• Organize material and arrange flow based on FIFO.
• Research inventory discrepancies in SAP and follow up promptly.
• Research material movements, transactions and history in SAP

Dec 2013 – Oct 2015
Inventory Controller

•To coordinate the company QMS as the designed QMR and ensure that it complies with ISO 9001:2008 as a minimum

•To manage and control company inventory

•To carry out audit and be part of the company internal audit team

•To liaise with Factory Manager on matters relating to purchase

•To promote OSHA within the factory premises

•To manage and maintain the company MRP system

Jul 2012 – Nov 2013
Supervisor

• Manage and lead the inventory control and warehousing team.

• Responsible for inventory planning and management, inventory forecasts and maintaining detailed inventory records.

• Ensure the accuracy and security of goods in the warehouse is maintained at all times.

• Ensure the staff is trained and familiar with the work processes as laid down in the procedures.

• Ensure proper planning and delivery of orders and dispatch correctly according to timeline.

• Manage warehouse storage arrangement efficiently.

• Manages assigned Sales Associates in the operation of retail stores by providing daily scheduling and direction for Team Leads and Sales Associates. Monitors, develops and evaluates performance of assigned employees.

• Organizes and holds regular briefings and meetings for all Sales Associates and Team Leads. Responsible for the accuracy and security of all personnel files, training information and attendance records.

• Develops, recommends and implements policies and procedures for Retail Operations.

• Meets planned revenue and labor goals. Ensures that sales and margin information is reviewed on a regular basis, and acted on, to achieve profitable sales. Participates in budget planning by monitoring budgets, labor costs, and payroll for assigned retail locations.

• Monitors sales and inventory control for assigned location; maintains cash control to ensure accuracy and policy enforcement. Ensures that stock levels are maintained and constantly strives to maximize sales potentials.

• Maintains visual presentation, ensures merchandise maintenance, distribution of merchandise product from backroom, warehouse to sales area. Monitors accuracy for ticketing.

• Performs other related duties as required and directed by Retail Operations Manager and other members of the LEGOLAND Malaysia leadership team.

Mar 2009 – Jul 2012
Operations Executive

Prepare and plan marketing activity for whole year
– prepare A&P budget for whole year
– prepare schedule for Promotion

Maintain inventory for Marketing Dept.

In-charge in purchase for main suppliers

Setup promotion for flyer & in-store
– Liaise with supplier to negotiation the promotion items, pricing, mechanic and trade offer
– prepare and propose promotion mechanic
– prepare list and arrange product for flyer layout
– Manage and prepare list for product block display (health food & toiletries)
– check each items stock from previous promotion to continue next promotion
– prepare summary promotion items for outlets purpose

Prepare list of POS material

Set up promotion in Torex systems
– setting promotion based on brand, percentage, nett price and by class

Apply license during sales promotion period with government agency

Visit outlet during major promotion to check promotion items, block display and promotion theme for report purpose

Nov 2006 – Feb 2009
Purchaser

-Order processing, negotiation, delivery follow-up and inventory.
-Monitor quantity of stock and replenish when necessary.
-Manage suppliers in order to fulfill company standard
requirement in terms of technology, quality, logistic and
cost.
-Facilitate and coordinate documentation or information
between departments.
-To ensure all documents are maintained in good filing
system.

Sep 2005 – Sep 2006
Sales Promoter

-Provide complete sales solutions for every customer.
-Provide timely, accurate and relevant information to customers, i.e. accurate product and pricing information based on customer needs.
-To sell and promote products & services.

WORK EXPERIENCE

Date inclusive: August 2012 to 25th June 2020
Position: Operation Manager – Casino
(7+ years in the position of Casino Operation Manager &
conducting task of Assistant Casino Manager when Required)
While running the operation, Guide the on-board Sales and
Marketing Team to further excel.

Date inclusive: June 2010 to June 2012
Position: Pit Manager

Date inclusive: November 2003 to June 2010
Position: Croupier to Pit Supervisor

WORK EXPERIENCE

Assistant Manager
May 2021 to Present
Responsibility and Accountability
• Attending to site visit and briefing at customer office and premises
• To prepare quotation and tender request
• Monitor logistics operation
• To coordinate and monitor present and incoming shipment
• Prepare presentation and company profile
• Planning and coordinating administrative procedures and system in the office
• Involve in Sales and Marketing activities

Assistant Manager
Oct 2016 to March 2021
Responsibility and Accountability
• Attending to site visit and briefing at customer office and premises
• To prepare quotation and tender request
• Logistics operation planning
• To coordinate and monitor present and incoming shipment
• To assist on Quality Management System (QMS)
• Prepare presentation and company profile
• Planning and coordinating administrative procedures and system in the office
• Involve in Sales and Marketing activities
• Monitoring of Standard Operating Procedure (SOP) and ISO 9001:2015 procedure
• Managing and supporting the business service projects for continuous performance and
improvement
• Held workgroup meeting with vendor and clients monthly to discuss and make sure the
projects are running within the timeframe
• Oversee and ensure that the administrative functions of the company are effectively carried
out

Senior Executive
Oct 2013 to May 2016
Responsibility and Accountability
• To advise clients on methods of shipment, payment methods, invoicing and shipping
documents needed
• Maintaining communication and control through all phases of the journey, including the
production of management reports and statistical and unit cost analysis
• Arranging appropriate packing, weight, nature of goods and cost, and the delivery and
warehousing of goods at their final destination
• Negotiates the transport of goods with vendors and freight companies
• Liaise with Customs Department of Malaysia, MITI, SIRIM and CIDB
• Arrange meeting with clients and vendors
• Prepare presentation and company profile
• Track and manage shipment progress, report status to clients in a timely manner

Business Development Executive
Feb 2011 to Sept 2013
Responsibility and Accountability
• Develop a good relationship with client and synergize other opportunity in supply chain
• Creating a system that will benefit both parties and analyze the customer needs
• Submitting reports to Management every month and to update the company performances
for each division in the company
• Handled programs for departments’ work projections and additional budget plans of the
contractual commitments
• Accountable for utilization of system tools of organization for inconsistency reporting and
the cost accounting
• Produced outstanding logistic supports, consistency, continuation, material administration,
cautious and several other responsibilities based on the logistic programs

Customer Care Operations Supervisor
Jan 2009 to Jan 2011
Responsibility and Accountability
• Monitoring daily operation on the ground
• Receiving complaint from customer, media, local council and find the best solution to the
problem
• reparing report for the management to review every month
• resentation for visitors who visit our head quarters
• Prompt reply to customer inquiries either via email or phone
• Established a good rapport with any customers

Credit Control Officer
May 2006 to Oct 2008
Responsibility and Accountability
• To monitor existing customer payment for their credit card through AS400 system
• To remind and collect payment from customer and to assist the team leader in monthly
report
• Respond immediately to issues that may crop during the collection process

WORK EXPERIENCE

Cocktail Hostess September 2003 – January 2014

• Interacting with customers by taking their orders, making recommendations,
providing them with accurate bills, serving them food and drinks, processing
payments, and supplying them with whatever they need in a timely manner.
• Handling multiple tables and tasks in an efficient manner. • Cleaning and clearing
tables.
• Assisting with opening and closing duties, such as preparing ingredients and
restocking items, such as straws, napkins, etc. • Learning about food and beverages,
such as wine, beer, and cocktails.
• Taking inventory of supplies and ingredients. • Checking identification to ensure
customers are the proper age to purchase alcoholic beverages.

Customer Service
January 2014 – January 2017
• Manage the relationship between the company and the company’s corporate
accounts: getting and keeping contacts, following up the files, keeping a sales and
operations back-up at office.
Taking client’s requirements by email or phone in order to organize sales
appointments
• Ensuring with the clients and the operations department that the administrative
file is duly filled and complete
• Assist client for visa application (work permit) • Promptly follow up status of client
movement
• Following up on feedback from the client
• Provide regular updates on shipment status
• Organizing an event for company, such as staff birthday, and company trip and
annual dinner.

SALES CONSULTANT
January 2014 – December 2020
• Making cold call to companies to promote services provided by company.
• Schedule Meeting to do presentation on company services
• Provide the customers needs and seek out the perfect solution
• Built customer confidence by actively listening to their concerns and giving
appropriate feedback
• Guide potential and existing customers to determine and fulfill their purchase
needs
• Maintain customer interaction database
• Monitor sales targets and motivate sales teams to achieve the company goals
• Innovate new sales tools and marketing techniques to increase the sales for
company

KEY ACCOUNT MANAGER
December 2020 – present.
• Consistently meet or exceed assigned revenue growth targets
• Manage an allocated portfolio, ensuring the customer receives a high level of
service and grows as a valued customer
• Responsible for managing a balanced pipeline and achieving targets with execution
of high levels of activities/tasks across all business lines
• Identifies and builds relationships with key decisions makers within the allocated
accounts
• Works closely with internal resources and external partners to ensure Customer
Satisfaction.
• Maintain consistent, timely and high quality management reporting meeting
requirements of the business (Internal and External)
• KPI’s and quotas as outlined in sales plan
 Activity reports
 Pipeline targets
 Quality of Networks
 Customer Satisfaction Survey
 Monthly Reports, Business Reviews, Additional Internal Reports required by
Management, Salesforce.com input • Annual Revenue Budget as per KPI

WORKING EXPERIENCE

Department : Engineering
Position : ERP Engineer
Date : July 2009 – March 2010
Job description: 1. To be primarily responsible for the special project – implement
of the new erp system.
2. To work with respective product engineer in change of the
implementation of ERP project
3. To assist in generating Bill of Material (BOM), item master,
purchased part specification (PPS) for various product lines.
4. To establish document related to the ERP implementation.
5. To support and assist manufacturing engineer (ME) on
manufacturing routing and process for the ERP project.
6. Any other duties assigned by the reporting product manager or senior
engineer.

Department : Laboratory
Position : Lab Officer
Date : November 2010 – May 2011
Job description: 1. Responsible to provide technical data and support production,
troubleshooting process related problem
2. Responsible to ensure the execution checklist and daily QC report of
the particular section to be implemented as required.
3. Carry out R&D project as required and organize R&D project.
4. Responsible to highlight and report any potential QC problem in terms
of product and manpower.
5. To carry out statistical analysis on chemical testing.
6. Any other duties assigned from time to time by the Head of
Department.

Department : Engineering
Position : Design/Project Engineer
Date : May 2011 – Current
Job description: 1. Leading, monitoring and controlling project with support and cooperation from team member
2. Monitoring quality of works in terms of material used, manpower and
fabrication.
3. To lead a group of production personnel to achieve daily output
4. Ensuring the project datelines are met and delays are avoided
5. To follow up and solve all non-conformance items in production and to
ensure that all parts produced are expected quality level.
6. Responsible for overall management of assigned shift including all
aspects of current operation to ensure acceptable safety, housekeeping,
quality and productivity.
7. Direct, control and motivate production personnel in all aspect affecting
their work performance.
8. To support engineering team.
9. Site work coordination where required to expedite subcontractors.
10. To maintain 5S housekeeping at all times in order to work in a safe
conductive working environment.
11. Interview a Welder/Fitter/General worker/Floor shop only.
12. To coordinate with other supporting department such as Store,
Engineering, and Procurement for the available of material for smooth
flow of production.
13. To capture variation order and changes.
14. Weekly reporting.
15. Project opening and close-up.
16. Manpower reporting.
17. Ensure resourceful usage of manpower, equipment and material.
18. Any other duties and responsibilities related to project.

Department : Project
Position : Project Engineer
Date : August 2013 – September 2014
Job description: 1. Review project specifications and establish the work plan/method for
execution.
2. Assist Project Manager in monitoring and progress tracking of jobs
during execution.
3. Detail the engineering requirement in order to meet the project
schedule.
4. Prepare material take-off, raise material/purchase requisition,
monitor/coordinate all incoming material and check against project needs
and requirement.
5. Analyze the work load/manpower loading with Project Manager to meet
the schedule.
6. Review all critical paths of each project and coordination the project
accordingly.
7. Provide daily/weekly/monthly progress report of each project.
8. Attend Project Department/project meeting and provide inputs/prepare
minute of meeting for action plan.
9. Review and make recommendations to production/marked-up drawings
for As-Built.
10. Guide Project Supervisors on project execution activities.
11. Review inspection of testing plan for each project.
12. Jointly work with Production/site to establish improvement strategies
and review progress report submitted by workshop/site
13. Assist/advise technical/production/quality control department on
changes of on-going project.
14. Assist production/project supervisor on safety and executions
procedures.

Department : Mechanical
Position : Project Engineer
Date : October 2014 – Jun 2015
Job description: 1. Review project specifications and establish the work plan/method for
execution.
2. Detail the engineering requirement in order to meet the project
schedule.
3. Leading, monitoring and controlling project with support and cooperation from team member
4. Site work coordination where required to expedite subcontractors.
5. Guide Project Supervisors on project execution activities.
6. Any other duties and responsibilities related to project.

Department : Mechanical & Construction
Position : Job Leader/Maintenance Planner
Date : July 2015 – February 2019
Job description: 1. Review project specifications and establish the work plan/method for
execution.
2. Detail the engineering requirement in order to meet the project
schedule.
3. Leading, monitoring and controlling project with support and coOperation from team member
4. Site work coordination where required to expedite subcontractors.
5. Guide Project Supervisors on project execution activities.
6. Any other duties and responsibilities related to project.

Department : Mechanical & Construction
Position : Job Leader/Maintenance Planner
Date : February 2019 – Current
Job description: 1. Review project specifications and establish the work plan/method for
execution.
2. Detail the engineering requirement in order to meet the project
schedule.
3. Leading, monitoring and controlling project with support and coOperation from team member
4. Site work coordination where required to expedite subcontractors.
5. Guide Project Supervisors on project execution activities.
6. Any other duties and responsibilities related to project.

WORK EXPERIENCE

DESIGN ENGINEER
March 2017 – Current
 Provide Electrical Design Information such as Circuitry
wiring, Installation Drawing, Cable Arrangement and
Software Programming.
 Provide quotation for electrical modification or parts
replacement.
 Perform on hand software and hardware
troubleshooting with factory / site personnel.
 Maintenance of computer programing &
formularization updating.
 Provide Technical study for new operation & nonstandard specification request by sales department.
 Create & update design standard, design change
record for new operation or improvement of elevator
operation / parts related.
 Actively monitor outstanding and pending work.
 Compliance to schedule and deadline for project and
work assigned.
 Ensure that all safety aspect of Design is reviewed and
complied.

TECHNICIAN
Jun 2014 – Sep 2014
 To conduct hydro pressure test, elongation test and
continuity test to cargo hose on board.
 To conduct safety briefing & ensure all safety aspect
are met before conduct pressure test
 Produce instance testing certificate on board for hose
that met safety testing requirement based on
standard.

ENGINEERING TECHNICIAN (INTERNSHIP)
Jun 2012 – Dec 2012
Dismantle and services heat exchanger include tube
expansion and hydro test
 Charges Air cooler
 Tube Heat Exchange
 Plate Heat Exchanger

WORKING EXPERIENCE

Feb 2001- Jan 2002 : WEST PORT

Work Description * Control in out container from lorry to large
* Control stock material
* Control quantity small part and mother part
* In-charge store and in out equipment

Feb 2002 – March 2003 : SELESMAN

Work Description * Good communication skills
* To discus the customers and promoter
* Control stock from storage
* Good delivery part to costumers

June 2003 – Aug 2008 :
LINE LEADER PRODUCTION ASSEMBLY

Work Description * Prepared daily production output ( DPOR,MPOR).
* Up date productivity and effrency production report
@ down time production.
* Control man power and arrangement production line &
5 s
* Adjustments Jig trial and arrangement new production.
Monitoring of deadlines and follow-up respective
* tenancy and of dept on progress from time to time.
* Handling Gun ( SPOT WELD, NUT WELD) co2 Welding
(MIG,TIG).
* Adjustments current Nut Weld ( WPR,WSS).
* Setup line, check parameter welding current new
product.
* Driver forklift and failing report.
* Prepared ( SOP @ W.I ).
* Setup robotic @ touch up robotic ( FANUC,YASKAWA,
ABB,KUKA).

Aug 2008 – March 2009 :
ASST SUPERVISOR PRODUCTION PAINTING

Work Description * Handling gun (Spray @ Paint )
* Hendler tool customable for assembly and painting.
* Monitoring reject by defect product and %.
* Project kaizan.
* Setting conveyor line and man power.
* Setting parameter painted & viscosity painted
* Arrangements planed production & handling delivery
status.

March 2009 – Oct 2009
ASST SUPERVISOR QUALITY CONTROL ( QC/QA )

Work Description * Prepare all document & check sheet for TS/ISO Audit
* Prepare skill chart
* Control all Factory document
* Keep update QC document as per ISO requirements.
* Check and conform all part before delivery to
customer (PRODUA ,PROTON,TAN CHONG MOTOR).
* In-charge calibration equipment/weighing

Oct 2009 – June 2012 :
PRODUCTION ASISTANT & IN-CHARGE SAFETY

Work Description

Assist the factory manager in managing & monitoring daily production.
In charge of factory safety & regulations.
In-charge of SPiD program
Involve in Optimix project as part of cost savings program
In-charge of Quality Control for the factory

RESPONSIBILITIES

Assist factory manager in monitor, plan & run production of
concrete roofing tiles (plant capacity – 2 milion tiles per month) in
order to achieve the yearly KPI target.
– Track daily machine efficiency & effectiveness 2.
– Track daily reject rate.
– Plan for weekly production hours.
– Track & analyse daily machine downtime factors & study on how to
reduce the downtime.
Monitor & track daily raw material usage in order to meet the
budget
In charge of safety & health program for the plant.
– Continously cutivating safety awareness culture among the plant
workers by conducting weekly safety awareness talk &
implementing UAUC / Near miss reporting.
– Review SOP, HIRAC & JSA for the plant & disseminate them to
plant workers.
– Keep update record of safety documents including legal
requirement (DOSH, DOE, BOMBA).
– 5S program
Lead & plan maintenance work.
– Successfully generate new system of preventive maintenance
program using Microsoft Excel.
Lead QC & Lab team.
– Keep update QC document as per ISO requiement.
– Conduct thorough checking during process & finish good product.
In charge of SPiD as part of improvement program.
Involve in OPTIMIX project as part of cost saving program.
Manage few small project as part of safety/process improvement program.

June 2012-Sept 2015 :
PRODUCTION/STORE SUPERVISOR

Monitor & track daily raw material usage, in order to meet the
budget
Monitor production schedule/worker
– Track daily machine efficiency & effectiveness 2.
– Track daily reject rate.
– Plan for weekly production hours.
– Track & analyse daily machine downtime factors & study on how to
reduce the downtime.
Prepare daily,weeky,monthly report
– Service record
-Check quality product
Review SOP, HIRAC & JSA for the plant & disseminate them to
plant workers.
Up-date weekly usage raw material usage/consumable item/PPE
machinering part
Record last span/due date equipment
*exp:felt,belting & conveyor
Calling supplier comes for order part & ask supplier issue Quotation
to compare prices with others supplier before issue PO
Ask with supplier sent MSDS (for raw material)

Sept 2015 -Now :
PRODUCTION SUPERVISOR

Prepare daily,weeky,monthly OEE report
– Service record (others equipment)
exp: glue machine,shink tunner & chiller unit
– Check quality product ( before run & last )
Review SOP,work instruction, HIRADC & disseminate them to
plant workers.
Conduct morning briefing/safety training & tell worker any information
from HR/management
Knowledge GMP,5 S,ISO 9001,OHSAS ISO 45001:2018,DOSH,JKKP requiment
Schedule waste,BMR system
Handling consumable item
*Budget usage for monthly
*Discuss & order with supplier,quotation,PO.
Manage production schedule,(dispensing,MFG,Filling Packing@WIP
& finish good)
Take action any risk at equipment/machine before contimination.
*exp: make sure worker must be sanitizad machine/hand before run
Attd all meeting from management
*exp:safety meeting,GMP meeting ETC
Arragement worker for planning product / monitor ATTD worker

Training/Seminar Attended:

Road Safety Campaign – J.K.J.R
Waste Management Seminar – KASPA
Fire Drill & Fire Safety – Bomba & Penyelamat Pahang
Green Technology road show 2010 – KeTTHA ( Green Tech Malaysia )
Behavioral Safety Training – Suntrant Management Sdn Bhd.
Seminar Pencegahan Keselamatan Kebakaran – Bomba Malaysia
Ergonomic Training – Monier Management
CHRA Training – JKKP ( Medical & Occupational Health Adviser )
Forklift Operator’s & Safety Training
OHSAS 18001:2007 Awareness Training
Hygiene & Sanitation
Chemical Spillage
ISO 45001:2018 Awareness Training
Integrated ISO 9001:2015 & ISO 14001:2015 Internal Auditor Training
Integrated ISO 9001:2015 & ISO 14001:2015 Awareness Training
Scheduled Waste Management
Environmental,Safety & Health Legal Requirements
Occupational Health & Safety Committee

EMPLOYMENT HISTORY

Current job Attachment
Position Title : Senior Production Executive
Position Level : Senior Executive
Specialization : Operation and Planning
Industry : Semiconductor – Assembly & Testing
Date Joined : 04th Jan 2021 Date Left : Still Working
Job Description: –
i). Productivity & Cycle Time Improvement
• Lead & manage a team of 1 Executive , 4 Supervisor and 107 operator in manufacturing operation for both area ( Assembly and Testing )
• Under my owner ship there is a 1 active Customer , which is my key responsibility to meet there shipment, on-time delivery and Quality
• To promote & ensure good and orientated workforce to meet company objective and targets.
• To strive for low cost factory manufacturing
• To work with planning group to meet daily shipment & On Time Delivery
• To promote the manufacturing team to meet the targeted goal without sacrificing the Quality
• Team member for Reduction – cycle time , TPM , Cost saving and Quality improvement
• Voice of Customer – 8D global format & proliferation
• Final Test & Assembly Co – Coordinator for TPM programs
ii). Continuous Process Improvement & Optimizations
• Project Coordinator – Proliferation of good practice across the production floor
• Continuous process improvement – Work with the process engineering group on the process improvement
• Poka – Yoke and Kaizen submissions
• Interface with Quality Control, Engineering and other department as required in the course of conducting daily assignment. Recommend methods of improvement on process methods, equipment performance and quality of product
iv). Other duties as per required
• Team member for Overall Equipment Efficiency project – Handler and Tester Utilization
• Team member for material cost saving project

Previous job Attachment
Position Title : Team Lead
Position Level : Senior Executive
Specialization : Operation Planning under Rel Lab
Industry : Multinational – LED
Date Joined : 05th Dec 2016 Date Left : 31st Jun 2020
Job Description: –
i). Productivity & Cycle Time Improvement
• Lead & manage a team of Leaders , Technician and operator in Rel Lab for three area
( FOL, EOL and O2)
• To promote & ensure good and orientated workforce to meet company objective and targets.
• Assign appropriate task to DLs and expertise in manufacturing processes to engender best possible results.
• Direct the flow of work to ensure it is in accordance to plan and recommend appropriate changes for improvements
• Prioritizing production scheduled and managing employees and resources in order to reach quality production goals.
ii). Continuous Process Improvement & Optimizations
• Appointed as plant Internal Quality Auditor upon completing ISO Audit Training Experience in conducting 5 Internal Quality Audit, with complete audit reports, Presentation and CLCA follow ups.
 As one of the pioneer in this organization and leading various sections, have
Successfully completed the task in generating Work Instruction (Process Instruction) processes ( Flow from FOL to EOL )
iv). Other duties as per required
• Improved on transaction system from RTS 2.0 to RTS 3.0 ( from manual process to 80% change to system )

1) Previous job Attachment
Position Title : Production Superintendent
Position Level : Senior Executive
Specialization : Production Planning – Others
Industry : Multinational – Slider (PNS)
Date Joined : Nov 2012 Date Left : 29th July 2016
Job Description: –
i). Productivity & Cycle Time Improvement
• Lead & manage a team of Leader and operator in manufacturing operation for both area ( Back End and Final Inspection)
• To promote & ensure good and orientated workforce to meet company objective and targets.
• To work with planning group to meet daily shipment & On Time Delivery
• Team member for Reduction – cycle time , TPM , Cost saving , Kaizen and Quality improvement, Yield
• Assigning appropriate task to DLs and expertise in manufacturing processes to engender best possible results.
• Prioritizing production scheduled and managing employees and resources in order to reach quality production goals.
ii). Continuous Process Improvement & Optimizations
• Project Coordinator – Proliferation of good practice (Best Practice / POKA-YOKE)
• Continuous process improvement – work with process engineering on process improvement.
• Kaizen submissions – Every Month
• Lately been awarded to the position of Superintendent 1
iii). Internal and External Audit
• Support Team
• Audit all aspect related Safety & 6S to follow up the effectiveness
iv). Other duties as per required
• Line support and online monitoring in the line

2) Previous job Attachment
Position Title : Production Superintendent ( Final Test and Wafer Sort )
Position Level : Senior Executive
Specialization : Production Planning – Others
Industry : Semiconductor – Assembly & Testing;
Date Joined : July 1997 Date Left : July 2012
Job Description: –
i). Productivity, Yield & Cycle Time Improvement
• Lead & manage a team of 4 Supervisor and 211 operator in manufacturing operation for both area ( Final Test and Wafer Sort )
• Under my owner ship there is a 10 active Customer , which is my key responsibility to meet there shipment, on-time delivery and Quality
• To promote & ensure good and orientated workforce to meet company objective and targets.
• To strive for low cost factory manufacturing
• To work with planning group to meet daily shipment & On Time Delivery
• To promote the manufacturing team to meet the targeted goal without sacrificing the Quality
• Team member for Reduction – cycle time , TPM , Cost saving and Quality improvement
• Voice of Customer – 8D global format & proliferation
• Final Teat & Wafer Sort floor Co – Coordinator for TPM programs
ii). Continuous Process Improvement & Optimizations
• Project Coordinator – Proliferation of good practice across the production floor
• Continuous process improvement – Work with the process engineering group on the process improvement
• Poka – Yoke and Kaizen submissions
• Interface with Quality Control, Engineering and other department as required in the course of conducting daily assignment. Recommend methods of improvement on process methods, equipment performance and quality of product
iii). Cost Reduction projects
• Team member for Overall Equipment Efficiency project – Handler and Tester Utilization
• Team member for material cost saving project
iv). Intermal & External Audit
• Support Team
v). Other duties as per required
• Line support and online monitoring in the line
• Managing down line – team of technical specialist and technicians

3) Previous job Attachment
Position Title : Production Supervisor
Position Level : Junior Executive
Specialization : Production Planning
Industry : Semiconductor – SMT
Date Joined : July 1994 Date Left : July 1997
Work Description:
** To manage o group of production operators in SMT process manufacturing PCBA including In-Circuit and Functional Test.
** To monitor yield and ensure timely delivery to customer with excellent quality which exceed customers expectation.
** To train and develop excellent work force by providing skill training and conduct in house development program. Direct, control and motivate production staff in all aspects affecting their works performance.
** Interface with Quality Control, Engineering and other department as required in the course of conducting daily assignment. Recommend methods of improvement on process methods, equipment performance and quality of product
** To oversee, plan and coordinate all SMT related issues including forecasting (with planners), scheduling, human and material resources planning, materials handling, inventory control, health and safety issues.
** To work closely with Engineering Team on Quality, productivity & downtime improvement methods. Plus strategies to increase efficiency / productivity, increase quality of products.
** Trained & given the task to be in house deputy auditor.

Experience
14 years of total experience

Jun 2016 – Present
(5 years 6 months)
Business Associate / Audit Manager

Role Accounting, Auditing & Taxation
Position Level Senior Manager
Monthly Income Depends on fee % sharing upon agreed
Audit and Tax work done is perform under CS Advisory Pte Ltd (Singapore) and to be
submitted to audit partner for review and signing once all work done and queries are solved
and completed.
Associated firm:
AG Assurance PAC
RT Assurance
Accorp & Co
My Advantages:
– Strong background and experience with audit methodologies and techniques
– Ability to build relationships while asking tough questions
– Strong time management and organizational skills
Responsibilities:
– Act as a major point of contact within the firm for the client together with the partner
– Responding quickly to, as well as anticipating, client requests/needs, keeping clients
informed of progress in relation to all aspects of the service provided
– Complete assignments within agreed budgets and timescales and identify opportunities
for billings
– Ensure that the firm’s risk management and quality control procedures are adhered to at
all times.
– Identify and recognize business and sales opportunities with new and existing clients, and
inform the partner and client as appropriate.-
– Recruit, retain, develop and motivate the employees and ensuring appropriate objectives
and development plans are in place for counselees.

May 2012 – Jun 2016
(4 years 2 months)
Audit Senior
Role Accounting, Auditing & Taxation
Position Level Audit Manager
Work Description:
• Coordinate the various planning phases of an engagement, scheduling and the
assignment of work to be performed by others
• Monitor each engagement to ensure that work is proceeding on schedule
• Perform and review all work papers and determine compliance with professional
standards and Firm policies
• Review with the engagement partners any critical area or significant findings that raise
questions involving accounting principles, auditing standards, tax regulations.
• Be responsible for completing client work on timely basis
• Be responsible for billing to client
• Develop and maintain good working relationships with client management
• Preparing consolidation accounts and group reporting related.

Dec 2009 – Apr 2012
(2 years 5 months)
Audit Senior
Role Accounting, Auditing & Taxation
Position Level Audit Senior
Monthly Salary MYR 3,200
– Finalise the audit and report.
– Giving professional advice to client.
– Clear audit review points
– Taxation computation and minimization.

Jul 2009 – Dec 2009
(6 months)
Account Executive
Role Accounting, Auditing & Taxation
Position Level Audit Senior
Preparation of profit & loss statements, balance sheet on a timely basis.
• Preparation of monthly gross margin analysis.
• Preparation of bank reconciliation.
• Prepare monthly journals and update into general ledger.
• Posting of daily transactions into general ledger.
• Maintenance / updating of assets management.
• Liaison with bankers, auditors, corporate secretariat and all government bodies pertaining
to finance, accounts, and tax matters.
Reson to leave (work less than one year): move house, location problems
Ding Chin Siong
Jul 2007 – Jul 2009
(2 years 1 month)
Audit Associate

Role Accounting, Auditing & Taxation
Position Level Audit associate
Audit
• Prepares the appropriate audit program
• Carry out audit of our clients’ books of accounts with guidance of seniors
Taxation
• Prepare tax computations and tax returns for clients
• Prepare tax estimates as scheduled by IRB
• Liaise with clients to meet audit and tax requirements
Accounting (Full set accounts)
• Preparation of profit & loss statements, balance sheet on a timely basis.
• Preparation of monthly gross margin analysis.
• Preparation of bank reconciliation.
• Prepare monthly journals and update into general ledger.
• Posting of daily transactions into general ledger.
• Maintenance / updating of assets management.
• Liaison with bankers, auditors, corporate secretariat and all government bodies pertaining
to finance, accounts, and tax matters.

Experience
19 years of total experience

May 2020 – Present
(1 year 2 months)
QA Manager

Industry Environment / Health / Safety
Specialization Manufacturing/Production Operations
Role Management
Position Level Manager

1) Implement ISO standard, GMP,HALAL,MESTI and HAACP according Malaysia Law
2) Reasonability HCS Cert from Singapore and FDA Cert and followed according rules and
regulation. Applied all certificate according the LAW.
3) Renewal Halal , new product applied and OEM application responsibility. Set up halal
Manual and conduct the JAKIM audit
4) Overall responsible for operation of QC department which consist of microbiology lab.
5 )Monitor and purchase the consumable items in lab.
6)Monitor and plan work schedule for the QC Team.
7) Arrange proper calibration and services to be performed on testing equipment in production
and lab
8) Maintain Good Lab Practice and proper documentation as per GMP requirement.
9)Support R&D new product, 3 in1 and canned product. Develop testing method and process
flow diagram update.
10) Sop Implement update and responsibility work instruction.
11) Responsible for the chemical for used CIP cleaning, water treatment and cooling tower.
Ensure the routine chemical and check the record properly.
12)Conduct internal & external audit. Review Internal audit and external audit during
management review. Liaise with all government department .
13) Responsibility for providing relevant training to qc teams and production workers. All
training record will record in proper and do training matrix .
14)Implement standards operation procedure at process , quality control and safety
15) Responsible customer complaint and recalls product. Manage compliance to the complaint.
16) Manage the daily operation to compliance with no major issue or critical.
17)perform analysis test , inspection and monitoring raw materials/packaging and finished
goods for specification compliance.
18)Art work amended and approval . Communication with vendor and supply chain /purchaser.
19)Responsibility Maintenance and sanitation of the facility is in compliance with food safety
requirement.
20) Set KPI for CAPA /Customer complaint yearly basis.
21) Maintain quality file system
21) Lead and organizes to problem solving in areas of quality, scrap, process and capability
under the guide and followed by sop.
22) Conduct supplier evaluation or site audit.
23) Monitor all department of improvements and corrective action response.

Apr 2017 – Apr 2020
(3 years 1 month)
Operation Manager

Industry Manufacturing / Production
Specialization Manufacturing/Production Operations
Role Supervisor/Team Lead
Position Level Manager
1) Monitor product standards according drawing and IQC measurement product spec according
company SOP.
2) Monitor and for all employee’s discipline ,training , 5s and attendance work schedules and
coordinates breaks time.
3) Assist in the development of standard operating procedures for production duties and lead
meeting when assigned.
4) Monitor supplier delivery status and raw material quality and do innovation for the product.
5) Implement quality status to supplier and issue CAR those materials not according MOH
requirement . Conduct external supplier audit and issue NCR to the supplier, Follow up the
NCR closing,
6) Sumbit HALAL application and conduct the external audit and internal audit. Created halal
manual according latest vision
7) Conduct internal training to all workers about hygine and food safety.
8) Responsible for calibration internal equipment and external report responsibility.
9) Work with Factory Managers to implement the company’s policies and goals.
10) Ensure that workplace safety and the employees follow the guidelines are followed all the
workers.
11) Prepare monthly Compliance report to presented to the management.
12)Lead the Iso 22000,HACCP ,GMP , Mesti, GAP and halal audit teams in order to ensure the
system is running properly.
13) Implement ISO 22000 document and training all employee’s according MOH regulation.
14)internal lab test TPC ,Yeast& mold.Swab test for workers and equipment. Prepare Media for
micro logical.
15) Ensure controls and manage food costs ,waste and yield.
16) Maintain 5S at production floor and warehouse according safety rules and regulation.
17) Conduct monthly quality meeting with production and innovation.
18) Provide direction, guidance and supervision to supervisors to make sure them to work more
effectively.
19)Improve production process to increase productivity and process controls. Cooperate with
co- staff to solve the production issues time to time.
20) Monitoring manufacturing & packing process to ensure on time delivery products to the
customers.
21) Conduct yearly internal Haccp audit and ISO 22000 .Present to management .on food
hygiene/safety. Issue non-conformance report and do implement Qc department. Conduct
yearly management review and mock recall practice.
22) Ensure Supervisor and workers store to assist and carry out daily store transaction
effectively.
23) Monitor the Operator skill improved. Exposé Easily way to completed the target example do
template for the product ,work instruction ,product spec.
25) Control incoming stuff and outgoing .Communicate with supplier about defect product and
implement at store.
26)Handle all customer complaint and perpare the report.
27) To lead & develop teams in building up capabilities on implementing continuous
improvement and innovative manufacturing programs.
28) Presentation production meeting at production floor and handle new
customer during visit at plant.
29)Check product standards and applying quality-control programs, liaising among different
clients and departments, completing paperwork of the production .
30) Conduct third party audit example codex audit, ISO 22K, MESTI,GMP, Halal , HACCP and MOH.
31) Implement and closed NC third party audit according guidelines.
32) Work closely with related department such as R&D Product and Quality on implement.
33)Follow with LAB test and check the report all .
34)Conduct validation report and make sure production follow sterilization according validation
report.

Jan 2013 – Apr 2017
(4 years 4 months)
Production Manager

Industry Food & Beverage / Catering / Restaurant
Specialization Engineering – Environmental/Health/Safety
Role Supervisor/Team Lead
Position Level Senior Executive
1)Planning and organization production schedule ,direct control on the aspects of manpower,
machines & equipment capacity according customer order.
2) Monitor product standards and implement quality-control .
3) Monitor and for all employee’s discipline ,training , 5s and attendance work schedules and
coordinates breaks time.
4) Implement material and equipment at production floor.Work closely with maintenance to
minimize machine downtime by scheduling and assist during breakdowns and proactive.
5) Monitor supplier delivery status and raw material quality and do innovation for the product.
Maintain 5S at production floor and warehouse according safety rules and regulation.
16) Do process for efficiency,production area for improvement .example process ,KAIZAN &
KANBAN..
17)Conduct Demo for all production staff and update training record.
18)Provide direction, guidance and supervision to supervisors to enable them to work more
effectively.
19)Improve production process to increase productivity and process controls.Coparate with costaff
to solve the production issues time to time.
20) Monitoring manufacturing & packing process to ensure on time delivery products to the
customers.
21)Conduct stock take & Inventory stock in-charge.
23) Ensure Supervisor and workers store to assist and carry out daily store transaction
effectively.
23 )Prepare and submit monthly report stock transaction according FIFO.
24) Monitor the Operator skill improve.Expose Easily way to completed the target example do
template for the product ,work instruction ,product spec.

Oct 2009 – Dec 2012
(3 years 3 months)
Production Supervisor

Industry Electrical & Electronics
Specialization Engineering – Electronics/Communication
Role Supervisor/Team Lead
Position Level Senior Executive

Ensures that production of products meets or exceeds efficiency and company
quality standards. In addition, the Production Supervisor ensures that facilities and processes
conform to GMP standards by managing Quality Systems and documents.
Ensure production runs smoothly as per planning.
Ensure to minimize product rework or rejection and maintain zero rejection
where possible.
Coordinate with production manager for allocating and planning the job for
machinist.
Coordinate with QC to ensure finished products are in good condition for
delivery.
Ensure production floor is always kept clean, tidy and safe for conductive work
environment.
Perform other duties stipulated as per ISO 9001:2000 requirements.
Experience with large, heavy parts as well as smaller component level items.
Knowledgeable in handling processes involved machinery and equipment.
Planning and control production material from main store. Base on line capacity
order material.
Monitors usage of utilities to ensure efficiency of operations

Feb 2006 – Feb 2009
(3 years 1 month)
Police Officer

Industry Security / Law Enforcement
Specialization Security/Armed Forces/Protective Services
Role Police Officer
Position Level Fresh / Entry Level

Escort accused to lockup, Immigration and hospital.
FIRST AWARD – Get COMMANDER’S AWARD by SINGAPORE POLICE FORCE for
maintaining high standard of integrity in rejecting a bribe.
SECOND AWARD – Get from COMMISSIONER OF SINGAPORE POLICE FORCE for
devotion to duty and exhibiting the highest level of honesty and integrity in refusing a bribe of
RM 10K.
THIRD AWARD – Get from AETOS CEO/ED for reject bribe.

Apr 2002 – Mar 2006
(4 years)
Engineering AIDS

Industry Electrical & Electronics
Specialization Engineering – Electronics/Communication
Role Electronics Technician/Support
Position Level Junior Executive
Supports engineering projects by adapting and applying engineering techniques.
Conducting tests and inspections, preparing reports and calculations.