Star Profile Candidates

W O R K E X P E R I E N C E

Project Planner| Aug 2019 – present

Monitoring customers’ forecast, MRP loading and managing system demand. Ensuring the integrity of BOM, inventory readiness and issuing production order based on customer purchase orders. Engaging with buyers on continuous supply of materials to support production operations with optimum stock levels, whilst optimising costs. Coordinating with control builds and checking on production
running process, model and daily output. Liaising with customers from China and
USA and internal team in scheduling and booking shipments. Involving as internal auditor to perform audits tasks during Physical Inventory, taking corrective action
and doing PI reports for respective project. Completing weekly SIOP report for OTTP
and OTTR tracking, have fulfilled and achieved commitment to customer by 90 per cent and above. Having the chance to manage four main projects from Equinox, Trimble, Honeywell Printers and Honeywell Terminals.

Logistics Officer – Internship | Aug 2018 – Nov 2018

Prepared monthly work schedule and updated organization chart from time to time.
Drafted copy for SOP policies for warehouse operations. Done research and
evaluated potential suppliers based on pricing, quality, workmanship/service,
suitability and lead time of delivery upon PO confirmation. Prepared quotation, PR
and issued PO for superior approval to track materials, supplies, installations, and
inventory purchases. Constantly ensured safe and on time receiving, storage and
usage of goods. Assisted HR team to plan staffing levels to ensure entire warehouse
operation performed at appropriate service level. Coordinated with HR manager for
training arrangements such as OSHA and Forklift Trainings for the store personnel.
Assisted account department with credit note, invoice, delivery order, petty cash,
payment voucher and monthly billings.

Research Assistant – Internship | Nov 2015 – Dec 2015

Collected questionnaire samples from 500 respondents in university and public. Analyzed journals and gathered appropriate and needed information for the project. Identified issues and developed strategies to overcome resulting in an average lead
time decrease by two months in submitting questionnaires. Practiced data entry in
SPSS Software and managed projects effectively. Coordinated tasks with team
partners and done project presentations representing the team.

Boutique Assistant – Contract Basis| June 2014 – Dec 2014

Set and achieved sales goal. Practiced inventory arrangements at front and back store
by following SOP. Trained a team of four in order to ensure top-quality customer
service. Ensured all inbound goods together with supporting documents are
thoroughly checked upon receiving and acknowledge all goods in good condition.
Unpacking, sorting and labelling the goods received. Volunteered during stock takes
and store promotion periods.

Experience

May 2021 – Present
(5 months) Senior Customer Service Executive

1. Liaise with customer in handling inquiries, order processing & shipments.
2. Follow up closely with related departments to ensure delivery on time
3. Update and rework the delivery date in daily basis once receive any amendment schedule from customer
4. Suggest or review some processes that can further enhance work efficiency
5. Daily meeting with planner to update goods status
6. Weekly meeting with customer on delivery update
7. Monthly meeting with management to report overall "On Time Delivery" performance

May 2015 – May 2021
(6 years) Merchandiser / Sales Support
1. Attend to buyers’ enquiries on sample development, approval submission and bulk production
2. Make sure samples & submission able to send buyer on time
3. Liaise with customer for those discrepancy details and follow up through email / verbal
4. Submit approval samples to customer and ensure meet buyer requirements
5. Submit samples to 3rd party lab for testing purpose
6. Plan with production and subcon on samples, approval and delivery
7. Issue purchase order to in house production and subcon
8. Follow up closely with related departments on order process to ensure meet on time bulk delivery
9. Prepare delivery note & packing list to shipping dept for all local & overseas shipment

Jul 2014 – Apr 2015
(9 months) Working Holiday

Nov 2011 – Jul 2014
(2 years 8 months) Sales & Marketing Executive

1. Providing loan products / services to prospective purchaser of property (For both under construction and completed units)
2. Responsibility for the process from presentations, proposals, submission and signing
3. Check property value for second hand unit
4. Work closely with the operational teams to ensure loan approval meet on time
5. Engage with developers and property agents for better sales
6. Send letter offer to lawyer for loan agreement arrangement

Mar 2010 – Oct 2011
(1 years 7 months) Merchandiser / Sales Support cum Purchaser

1. Liaise with oversea customers / agents for sample development and bulk production
2. Make sure samples able to send buyer on time
3. Liaise with customer for those discrepancy details and follow up through email/verbal
4. Submit approval samples/accessories to customer and ensure meet requirements
5. Submit samples to lab for testing purpose
6. Liaise with suppliers from sourcing, negotiation, samples, approval and delivery
7. Issue purchase order to suppliers
8. Issue production worksheet to production (included sewing method, accessories
matching, packing method and etc…)
9. Make sure all the materials can arrive before production
10. Follow up with production to ensure meet on time bulk delivery
11. Prepare packing list to shipping dept for vessel booking purpose
12. Arrange courier to send out all bulk approval (eg: samples & accessories)
13. Matching invoice and delivery order from suppliers to A/C dept

May 2005 – Feb 2010
(4 years 9 months) Merchandiser / Sales Support & Purchasing Officer

1. Liaise with oversea customers / agents for sample development and bulk production
2. Make sure samples able to send buyer on time
3. Liaise with customer for those discrepancy details and follow up through email/verbal
4. Submit approval samples/accessories to customer and ensure meet requirements
5. Submit samples to lab for testing purpose
6. Liaise with suppliers from sourcing, negotiation, samples, approval and delivery
7. Issue purchase order to suppliers
8. Issue production worksheet to production (included sewing method, accessories
matching, packing method and etc…)
9. Make sure all the materials can arrive before production
10. Follow up with production to ensure meet on time bulk delivery
11. Prepare packing list to shipping dept for vessel booking purpose
12. Arrange courier to send out all bulk approval (eg: samples & accessories)
13. Matching invoice and delivery order from suppliers to A/C dept

WORK EXPERIENCE

Senior Quality Assurance Executive
➢ Managed the supplier evaluation system
○ Negotiated with suppliers on pricing and lead time.
○ Liaised with the supplier in the commitment of raw materials
specifications, quality standards and document submission.
○ Maintained supplier database and related documentation.
➢ Led a small team of four (4) subordinates in the department
○ Conducted monthly warehouse stock take and reviewed inventory
levels.
○ Controlled and monitored documentation system and ensured all
records are kept accurately and effectively.
○ Ensured measuring equipment used in conforming product quality is
calibrated.
○ Monitored and handled pest control system.
○ Performed daily inspection – production, shipment, cleanliness
○ Prepared product labelling
○ Maintained supplier documentation and performed vendor rating
➢ Acted as the internal auditor and involved in external auditing/certification
programme.
➢ Ensured the effectiveness of corrective and preventive action for
non-conformance.
➢ Ensured all customer quality complaints, communication and goods
returned are effectively handled and resolved in a timely manner.
➢ Proactively seeked new ideas to make the necessary improvement to
ensure systematic and regular review of all quality-related systems.
➢ Conducted training on GMP and relevant written procedure as per training
plan and promoted awareness across the organization.
➢ Approved signatory for the scope of ISO/IEC 17025 under Microbiology
Section.

Aug 2015 – Sep 2015
Part Time Product Promoter

Jun 2014 – Sep 2014
Intern
➢ Performed quality tests (food and water) and protein purification

Jan 2011 – Aug 2011
Part Time Form 2 Tuition Teacher

WORK EXPERIENCE

● Lean Executive
● Support functional department in order to achieve company strategy
● Cross department monitoring of kaizen project progress
● Analysis of problem to develop hidden opportunity of improvement
● Build up SOP where needed
● December 2018- Present

● Packing Executive
● Work with internal technician support team to continuously review and analysis
equipment performance to identify and propose potential improvement in system or
machinery
● Improve equipment efficiency and throughput through analysis of machine downtime
● Handling customer feedback related to packaging quality issue to traced the root
cause of failure which may come from man, machine or material
● Ensure Standard Operation Procedure (SOP) updated
● Follow up of new SOP implementation to determine hidden opportunity of
improvement
● Quality Control Circle (QCC) team members to carry out continuous
improvement where needed
● May 2018 – December 2018

● Industrial Trainee to Lean Officer
● LEAN Manufacturing
● Lead and participate in continuous improvement projects according to
organization needs
● Enhanced and promote Lean thinking through training program to internal staff
● Analysis of machinery downtime to increase efficiency
● Application of lean tools on problem solving and root cause analysis
● Certifacate of Lean 2.0 Core Program Wave 45, SuZhou, China
● February 2016 – May 2018

WORK EXPERIENCE

Intern
10/2017 – 12/2017,
Carry out laboratory tests to evaluate the flour quality. Carry out end product test (pau, noodles, bread & etc). Study the effects of pau flour from different flour streams
toward its quality parameters.

Operation Executive
07/2018 – 12/2018,
To monitor despatch tankers movement and loading
process. To prepare the Movement Plan for the following day. To liaise closely with Production and Lab to develop plans
and forecast demands to ensure availability of oil for
delivery.

Production Scheduler
2019 – Present,
Execute the scheduling activities according to the
instructions in the weekly planning cycle. Collect and provide information for the production
adherence KPI TOP &TAP. Handover and align the detailed production plan. Perform the closure of the production order.

1. Jan 1998 – Aug 2000: Programmer
Skill & Knowledge in:
• Unix and Novell server.
• Lotus Notes 2000 Email and Internet Protocol.
• Foxbase 2.0,Taal and MRP programming.
• Setup Network Cabling and Print Server.
• Troubleshooting and Repairing Computer and Printer.

2. Apr 2001 – Mar 2003: Analyst System Executive
Skill & Knowledge in:
• To created and modified MRP (Material Resources Planning) system.
• To assist IT Department Manager.
• ISO 9001 Knowledgement.
• Repair and troubleshoot of Computer and printer.
• Setup Network cabling for RJ-45 and Fiber Optic.
• MS2000 NT, Novell and Unix system server.

3. 21st Apr 2003 – Until Now: Logistic Officer
Skill & Knowledge in:
• To managed and organized of operation’s stuffing in Full Container or Less Container Loading schedule.
• Inventory Handling For Sub/Raw Material and Finished Goods.
• Supervise for warehouse key personnel subordinate to handling in warehouse.
• Administration and System Management for Logistic Dept.
• Manage of Storage Finished Goods and Sub/Raw Material Handling Arrangement.
• AFAS (Australian Fumigation Accreditation Scheme)
• Controller of Inventory Stock product in good, damaged, recycle and dispose product in warehouse.
• MAFAS (Malaysian Fumigation Accreditation Scheme) in Wood Packaging Material (WPM).
• ISO 9001, HACCP, EMS 14001 and OHSAS 18001, FSSC 22000, HALAL & Kosher, SEDEX, FSMA and GMP++, RSPO Acknowledgments department document controller.
• ERP Flexprocess (Enterprise Resources Planning)
• PC and Microsoft Office Literate.
• Troubleshooting SATO Label Machine.
• Label designer for NiceLabel, Label Gallery and Label Matrix.
• Daily Activity For Executive
• Weighbridge system acknowledgement.
• Knowledge or duty drawback, imported licenses.

Experience

Dec 2020 – Mar 2021
(3 months) Admin Assistant

Experience

Jun 2014 – Mar 2021
(6 years 9 months) production planning & production

Assist to factory manager job and responsibility of production and planning activity .Prepared weekly schedules and material planning
Prepare work load machine capacity
study and analysis line machine performance
spec and trials model
Monitor productivity, OEE and quality by weekly and monthly
Liase with customer regarding delivery commitments
Running system operations by daily for data entry
Do training for new employees
create or do improvement for machine line, 5S activities, safety and skills Method operations people,
Supervisor knowledge
monitor maintenance and electrical job request
Else by task job request

Mar 2012 – Jun 2014
(2 years 3 months) PROD PLANNING & PURCHASING

JOB FUNCTION

Prepared the Master Prod Schedule and ensure Prod running smooth running and arrange delivery before the due date
Maintain supplier ESSR.
Purchase and open PO to supplier and follow the ETA Date to avoid line down.
Prepared the Delivery Schedule by weekly and ensure to meet weekly sale
Coordinate with relative departments regarding
the lost time/quality issue /change model.
Prepared the weekly/monthly delivery performance
Prepared the monthly total cost (material holding)
Negotiate with supplier and sub-con regarding the pricing.

Apr 2011 – Dec 2011
(8 months) Master scheduler

Prepared Master Prod Schedule and ensure Prod running
follow schedule and material available on stock

Prepared weekly and monthly sales revenue

Ensuring the prod smooth running

Coordinate with relative departments regarding
the lost time/quality issue /change model
include tooling and machine

Ensuring the material holding a the minimum level

Investigate and analysis the root cause

prepare the flow chat for system transaction

follow-up shortages part and minimize the attritions part

Prepared MO kitting

Sep 2009 – Mar 2011
(1 years 6 months) PLANNER EXECUTIVE

To ensure the delivery on time to full fill customer requirement to perepred the master prod shcedule for prod running with smooth.
Negeotate with customer if any changes and minimize the raw material level

Apr 2008 – Aug 2009
(1 years 4 months) prod planner

To ensure the delivery on time to full fill customer requirement to avoid customer charges under USB (unable ship balance) and perepred the master prod shcedule for prod running with smooth.
Negeotate with customer if any changes and minimize the raw material level

Oct 2007 – Apr 2008
(6 months) production planning

Open purchase the material on system

follow the order/requirements base on system

Up date a the Material Status Tracking

Prepared the Master Prod Schedule and ensure Prod running
follow the schedule base material ability

Prepared the Delivery Schedule for the shipment base on
qty already committee to customer

Ensuring the finish good get ready to ship and the part already
paste the label before ship to customer

Ensuring the prod smooth running

output follow the MTS (management time study)
and not stop running due to no material to avoid
failed he schedule

Commit the qty to ship to customer base
on prod capacity and ability

Coordinate with relative departments regarding
the lost time/quality issue /change model

Prepared the weekly/monthly delivery performance

Ensuring he material holding a the minimum level

Apr 1997 – Aug 2007
(10 years 4 months) production planner & coordinator (supply chain)

JOB FUNCTION
Open the consignments note to purchase the material
purchase order or invoice to suppliers
liaise with suppliers and customer local and outside country

follow the order/requirements base on MRP
follow up with customer for minimum 6 month forecast
and new product comming

Up date a the Material Status Tracking

Prepared the Master Prod Schedule and ensure Prod running
follow the schedule base material ability

Request the DO# and the Receiver Ticket for shipment

Prepared the Delivery Schedule for the shipment base on
qty already committee to customer

Ensuring the finish good get ready to ship and the part already
paste the label before ship to customer

Open the sale order & forecast in the Oracle system

Update unit price at system

Up date the order & forecast into system

Ensuring the prod smooth running

output follow the MTS (management time study)
and not stop running due to no material to avoid
failed he schedule

Commit the qty to customer base
on prod capacity and ability

Coordinate with relative departments regarding
the lost time/quality issue /change model

Prepared the weekly/monthly delivery performance
prepared the monthly sales performance archeive in target
Prepared the monthly total cost (material holding)

Ensuring the material holding a the minimum level

SKILL AND STRENGTHS

Personal Strength
Highly self-initiative and motivated

Hardworking ,strong analytical mind

Responsible and work well in team as independently

Computer Skill
MS Excel ,MS Word, Power Point

Oracle System

ISO Knowledge
ISO 9000 / 9001

Mar 1994 – Feb 1997
(2 years 11 months) production controller

monitor daily prod output and record with tracking and ensure the figure same qty with 1st process to final before send to warehouse

Experience
Sep 2020 – Sep 2021
(1 year)
Sales and Business Development Manager| Kuala Lumpur, Malaysia
1. Planning and supervision of the new marketing initiatives
2. Develop quotations and client proposals
3. Contacting potential clients to prepare a report and hold meetings
4. Prepare sales contracts that ensure compliance with the rules and guidelines laid down by law
5. Provide reliable feedback and sales support

Aug 2019 – Aug 2020
(1 year)
Assistant Sales Manager| Melaka, Malaysia
1. Hiring, training, and developing new employees
2. Developing a sales team through motivation, counseling, and product knowledge education
3. Lead, direct and mentor sales team to achieve 100% outcome
4. Suggest new ideas for improving talent acquisition activities
5. Attending conferences, meetings, and industry events

Dec 2018 – Jul 2019
(7 months)
Sales Executive| Melaka, Malaysia
1. Conduct market research to identify selling possibilities and evaluate clients needs
2. Actively seek out new sales opportunities through cold calling, networking, and social media
3. Create frequent reviews and reports with sales and financial data
4. Participate on behalf of the company in exhibitions or conferences
5. Collaborate with team members to achieve better results

Aug 2018 – Oct 2018
(2 months)
Sales Advisor | Melaka, Malaysia
1. Follows up with any clients to make sure that they are satisfied with the services and products
2. Discovers how to market products to new clients
3. Uses the Internet to push products to a given target market
4. Works with the marketing department to develop new sales strategies
5. Always looks for new ways to make products attractive to clients

Nov 2015 – Feb 2016
(3 months)
Sales Promoter| Melaka, Malaysia
1. Responsible for attracting new customers and helping the company reach revenue targets
2. Making product presentations
3. Approaching potential customers
4. Understanding customer needs and worries

Jun 2015 – Jan 2017
(1 year 7 months)
Sales Representative| Melaka, Malaysia
1. Meeting or exceeding sales goals
2. Negotiating with prospective clients
3. Helping determine pricing schedules for quotes, promotions, and negotiations
4. Preparing weekly and monthly reports
5. Giving sales presentations to a range of prospective clients

Experience

Aug 2016 – Present
(5 years 2 months) Customer Service Supervisor

Jan 2014 – Feb 2016
(2 years 1 month) Customer Service cum Shipping Executive

Jan 2013 – Jan 2014
(1 year) Customer Service cum Operation Executive

WORK EXPERIENCE
2017 – 2018 WAREHOUSE OFFICER
Ensure that all inbound and outbound materials/goods are correct and in right quality and good condition.
Oversee daily operation of receiving, storage and shipment.
Maintaining and observing good housekeeping in the warehouse
Keep a clean and working environment and optimize space utilization.
Exercise cut off time to all store requisition to maximize efficiency and effectiveness of manpower.
Conduct monthly physical inventory count and ensure 100% accuracy of inventory at all the times.
Experience in warehousing/logistics management and have forklift license.
Any ad-hoc duties assigned by superior.

2016 – 2017 STORE OFFICER

2014 – 2016 STORE ASSISTANT

2013 – 2014 STOREKEEPER

Working Experience
Title : Sales Coordinator
Industry / Specialization : Oil & Gas
Date Joined : Dec 2011 – Apr 2015
Scope of Work:
– Indoor Sales, selling explosion proof panels and accessories
– Able to achieve given sales target quarterly
– Accounts Payable, handling payment to suppliers every month
– Payroll
– Purchaser
– Provides administrative support to ensure efficient operation of office
Personal Particulars
Education Background
Employment History

Title : Insurance Agent
Industry / Specialization : Insurance
Date Joined : May 2015 – Aug 2017
Scope of Work:
– Selling Life Insurance
– Proactively pursue new business and sales opportunities by cold calling, networking, door to
door visits and using social media platforms
– To develop and retain new and existing customers
– Closely follow up to maintain good relationship with existing customers to achieve maximum
customers’ satisfaction
– Able to achieve monthly sales targets and also company travel awards

Title : Business Development Manager
Industry / Specialization : Interior Design Platform
Date Joined : Sep 2017 – May 2021
Scope of Work:
– Liaise with Interior Design Company
– Cool calling and make appointment meeting with interior design
company
– Introducing platform service package to interior design company and
go extra mile to close the deals
– Propose to marketing team on customers expectation for sales
improvement
– To provide high quality sales service and maintain good relationship
with customers
– Managing customer needs and resolve escalated customer issues and
customer complaints regarding sales and services
– Able to achieve KPI most of the time (monthly target)

Working Experience

Position: Marketing Manager
Job Category: Marketing and Retail operation
Position Level: Full time
Working period: Aug 2017 till Jun 2019
Work Profile
• Plan & monitor A&P budget
• Plan & execute company sales promotion
• Plan & execute marketing event
• Plan & execute CSR
• Plan & monitor social media e.g. FB, Wechat, Instagram
• Implementation franchise program
• Handle consignment counter
• Plan & Organize expo & warehouse sales

Position: Retail Manager
Job Category: Marketing and Retail operation
Position Level: Full time
Working period: Sep 2014 till Jul 2017
Work Profile
• Set and achieve company yearly sales target
• Monitor subordinate working performance
• Achieve Department KPI
• Monitor and review outlets SOP
• Monitor outlets VM
• Plan and implement Promotion Events
• Monitor and control Outlets P&L
• Plan and in charge company Yearly Stock Take
• Plan and set up Expo
• Plan and implement Operatorship Program

Position: Operation Audit
Job Category: Marketing and Retail operation
Position Level: Full time
Working period: Apr 2014 till Aug 2014
Work Profile
• Achieve Department KPI
• Random stock take to check stock loss
• Review the operational department SOP
• Checking the operational department are follow the SOP

Position: Sales & Operation Executive
Job Category: Marketing and daily operation
Position Level: Full time
Working period: Mar 2012 till Mar 2014
Work Profile
• Monitor outlets daily operation
• Plan and implement promotion event
• Monitor supervisor working performance
• Monitor outlets display
• Follow up and achieve monthly sales target
• Monitor and control outlets utilities
• In charge company yearly stock take

Position: Operator
Job Category: Telemarketing
Position Level: Part time
Working period: Mar 2009 till Apr 2011
Work Profile
• Handle all incoming calls
• Involve in receiving inbounds calls from customers who made queries and key in betting for customers
• Handling customer’s enquiries and betting
• Explain product or services and prices to the customers
• Keep track on customers information is up – to – date using CRM system
• Teach customer how to buy our company products

Position: Office Assistant
Job Category: Admin
Position Level: Internship
Working Period: 3 months
Work Profile
• Provide administration assistance in office environment.
• Handle and screen all incoming calls
• Prepare letter/ memos and notice
• Organize and manage filing system
• Handling incoming fax and divert to related department

Working Experience

08/2021-10/2021
Assistant Manager, Human Capital

03/2012-08/2020
Payroll Assistant Manager

02/2011-02/20212
Senior Payroll Officer

01/2009-01/2011
Group HR/ Admin Executive

WORK EXPERIENCE

Logistic Specialist
OCTOBER 2019 – PRESENT
 Responsible in handling export shipments to SEA region
 Submit cost analysis of all resin products and preferential
certificate of origin in EPCO system
 Generate monthly and quarter sales report
 Coordinate with all departments to facilitate shipment
to customer
 Responsible in A/R management by providing
statement to customers for payment

Assistant Quantity Surveyor
OCTOBER 2016 – OCTOBER 2019
 Prepare cost analysis based on the architectural
drawings, engineering estimates, materials required and
labour involved
 Control all stages of projects within predetermined
budget and expenditure
 Prepare tender and contract documents

Industrial Trainee
MARCH – MAY 2015
 Assist in data entry for taxation purpose
 Assist in employee EPF, PCB and Administration work

WORK HISTORY
Branch Manager – Operations May 2017 – present
INDUSTRY: Premium Retail
JOB FUNCTIONS:
To be responsible for the branch’s inventory which includes a quarterly stock take. To send out weekly, monthly and quarterly reports to the bosses. To organize weekly and monthly riding events for existing customers as well as to attract potential ones and get crew involved. To man and keep active the Johor Bahru branch’s Facebook and Instagram pages. To look into branch level complaints and solve it or escalate it, if any. To handle crew’s disciplinary issues. To monitor and review each crew’s performance and set up a career path for them

Client Relations – September 2016 – May 2017.
INDUSTRY: Plantation & Production
JOB FUNCTIONS:
To handle HR & Admin duties in the factory comprising payroll, OT and claims, schedule the maintenance of office items, documentation and bill submissions. To handle company booths set up at events.

Area Head (Southern) – July 2012 – September 2016
INDUSTRY: Premium Retail (Apple Reseller)
JOB FUNCTIONS:
to manage the daily operations of 3 Switch retail outlets in the Southern Region. To lead 3 teams with a total of 38 head counts. To be the go between person to carry massages and get tasks handed out by HQ executed by the teams. To attend meetings with HQ on a weekly and quarterly basis. To generate and share sales data and outlets performance with bosses on a weekly and monthly basis. To ensure company SOPs and rules are adhered. To schedule and head monthly stock takes in each outlet. To be responsible for daily bank ins and ensure there are no errors during closing and opening. To hire new crew. To handle crew’s disciplinary issues. To monitor and review each crew’s performance and set up a career path for them. To be the 1st level of escalation for issues in the outlets. To organize meetings and gatherings with crew to get them motivated. To handle crew’s scheduling for each outlet.

Assistant Manager – Operations – December 2010 – June 2012
INDUSTRY: Logistics & Supply Chain
JOB FUNCTIONS:
to manage a team of agents in a call centre environment. To ensure Service Level Agreements and Key Performance Indexes’ are achieved. To monitor the agent’s individual and team performance. To ensure all Strategic Goods Orders are double checked and according to the specialized SOP. To monitor the team’s progress and ensure all processes are done according to the agreed business rules and SOP. To liaise with warehouses around Asia on order dropping and issues (if any). To prepare and submit daily, weekly and monthly reports to the site manager and clients. To attend meetings with clients (both onsite and via video conferencing). To do do reconciliation of transactions as and when required. To handle urgent escalations/complaints from clients. To attend dedicated meetings with the customer. To handle the teams’ administrative duties (payroll, leave management, job delegation, schedule rostering, individual development plans and such).

English Teacher – June 2009 – December 2010
INDUSTRY: Education
JOB FUNCTIONS:
to teach English to secondary, primary school students (International and National stream) as well as adults on a full time basis. To plan lessons for students according to academic levels, given structure and needs. To mark students work and hand them up to the principal on the stipulated dates. To set up mock exam papers for students in preparation for their exams. To monitor the students improvements and update their parents regarding their progress. To help co-ordinate the centre’s involvement in education fairs.

Experience
17 years of total experience

Apr 2012 – Present
(9 years 6 months)
Procurement Manager

Industry Property / Real Estate
Specialization Human Resources, Administrative & Procurement
Role Others
Position Level Manager
Procurement
– Sourcing, selecting and negotiating with suppliers/vendors to constantly strive for best pricing
and maintaining the highest level of quality and service.
– Negotiate for the best commercial term and condition and ensure on time delivery of
suppliers.
– Coordinate and manage all administrative, reports, contracts and operational issues in
Purchasing.
– Process Purchasing Orders as per purchasing procedures/contracted terms and condition.
– Liaise with suppliers and surveyors on issue due to discrepancy.
– Work closely with suppliers on long term cost reduction programs, pricing and payment terms
which are advantageous to the company.
– Regular review of suppliers’ performance to drive improvements in quality, cost, delivery and
services.
– Responsible for reviewing purchase order and all aspects of the purchasing function.
– Invoices tracking and ensure completed supporting document submission to Finance dept.
– To prepare award memo, letter of award, services agreement and etc.
General Administration
– Proper organize, implementing cost effective system, control and monitor of general office
administration matters and staffs’ hostel expenses ie. Telephone system, printing & photocopy
machine, office utilities, door access system, CCTV, office & hostel maintenance, courier
services & etc.
– Monitoring the allocation and maintenance of all company cars and staffs’ accommodation.
– Supervising and organizing the maintenance and cleanliness of all office buildings and sales
gallery.
– Responsible for planning and monitoring all administration matters to ensure efficiency and
effectiveness practices across the group.
– Assist in developing and implementing of administration policies, procedures and operation
systems.
– Managed day-to-day operations of a variety of service to ensure that the organization’s
current and future administration need are met efficiency, reliable and economically.
– Office workstation and transportation arrangement and coordination.
– To review and renew Office and hostel tenancy agreement, contract services i.e.. Cleaning
maintenance service, security service, hygiene service, pest control, fire extinguisher and etc.
– Responsible for company vehicles road tax and insurance renewal, regular service
maintenance, car loan facilities & car transfer arrangement and etc.
– Responsible for Company Asset Tagging, Listing, Asset disposal, writes off & etc.
Human Resources
– Responsible for the full recruitment life cycle for the firm to include, but not limited to,
sourcing, screening, interviewing, checking references and onboarding qualified candidates
based on departmental business needs and requests.
– Provides advice, information and support to managers and employees on HR policies and
procedures in line with best practice.
– Responsible to handle and advise management on disciplinary issues, transfers, termination,
staff counselling and grievances as well as other employee relations matters in compliance with
labour law.
– Administer and coordinate various in-house and external learning and development
programs/trainings.
– Coordinate and compile Training Needs Identification (TNI) and prepare Annual Training Plan
(ATP) accordingly for all level of staff.
– Responsible for full range of human resource functions including manpower planning,
recruitment & selection, performance management, compensation & benefits, employee
welfare, industrial relations and training & development.

Jun 2008 – Mar 2012
(3 years 10 months)
Senior HR Executive

Industry Manufacturing / Production
Specialization Human Resources
Role General HR
Position Level Senior Executive
– To attend employee’s enquiries & provide day-to-day operational support.
– Selection and recruitment activities of Indirect Labour level staffs.
-To conduct Interviews arrangement up to senior executive level as well as Exit Interview.
– To prepare new hire salary benchmark & Letter of Offer to selected candidates.
– Arrangement of pre-employment medical check-up for identified candidates.
– Responsible in get ready new hiring staffs Personnel File, related documentations as well as
maintain employee data.
– To assist the Department Manager in full set of general administrative work, and to perform
secretarial activities.
– Handle full set of payroll administrations as well as monitoring third party labour supply
payroll.
– Well versed with the spectrum of Human Resources.
– Handling Industrial relations, disciplinary and grievance matters, counselling and employee
welfare.
-Handling & monitor insurance claims, medical claims & contract workers invoices.
– To prepare Payroll Accrual and other monthly reports.
– To assists in preparing Compensation & Benefits operating procedure.
– To conduct company Health Check Programme & liaise closely with In-house clinic.
– To manage service provider service of contracts & monitor maintenance of office equipment &
order office supplies.
– To organize & participate in company events.
– Direct report to Head of Department.
– To assist the management in other matters as and when required

Dec 2006 – Jun 2008
(1 year 7 months)
HR Officer

Industry Manufacturing / Production
Specialization Human Resources
Role General HR
Position Level Junior Executive
– To assist the Plant Manager in general administrative work and perform secretarial activities.
– Event functions & traveling arrangement, booking hotel, air ticket & transport arrangement.
– Handle full set of payroll administrations.
– Well versed with the spectrum of Human Resources.
-Strategic Human Resources planning with line managers to meet challenging business and
operational requirements.
– Liaises with recruitment agencies and other recruitment channels.
– Worker’s hostel & transportation administrations.
– To assist the management in other matters as and when required.
– Staff training development plan including training needs analysis , sourcing and handling
HRDF claims.
– Selection and handling recruitment activities of Indirect Labour level staff as well as
participate in career fair.
-To conduct exit interview of employees.
– Industrial relations, handling of disciplinary and grievance matters, counselling and employee
welfare.
-Handling & monitor insurance claims, medical claims, transport, & contract workers claims.
– Handling full set of Payroll and prepare monthly reports.

Mar 2004 – Dec 2006
(2 years 10 months)
HR Executive

Industry Manufacturing / Production
Specialization Human Resources
Role Compensation & Benefits
Position Level Non-Executive
Job Responsibilities:
– Administration of staff payroll by using Easypay
System.
– Recruitment & interview activity
– Handle employees training record and staff development (In-house and External Training).
– Disciplinary, counselling, and employee-employer
relations.
– Plan and administer the implementation of annual
performance appraisal and increment.
– To support general administrative functions.
– Liaise with various government department, such as
Labour Dept, KWSP, PERKESO, LHDN and etc.
– Conduct Exit Interview, counselling and provide feedback for corrective action.
– Handle Foreign workers exit/enrolment.
– To ensure contract worker, transport and hostel payment.

Experience
Feb2019-Nov2019
(10months)
SalesManager

Feb2017-Nov2018
(1year10months)
SalesManger

Mar2013-Feb2017
(4years)
RegionalManager

Dec2009-Jan2013
(3years2months)
BusinessDevelopmentDirectorcumActingGM

Nov2006-Nov2009
(3years1month)
SectionalHead(BaseinChina)

Mar2002-Sep2006
(4years7months)
IncomeAuditor

Experience

Jun 2015 – Present
(6 years 4 months) Sales & Marketing Executive

RESPONSIBILITY:

-Take the lead role in selling ceiling fan and lighting to prospective electrical shop, lighting shop along with managing distribution partners’ activity within an assigned geographical region.

EXPERIENCES GAINED:

-Manage to build the brand name from initial stage until current stage, learns know-how on market creating & maintaining.
-Manage to communicate well with dealers.

Aug 2010 – May 2015
(4 years 9 months) Regional Sales Executive

RESPONBILITY:
-Take the lead role in selling ceiling fan and water heater to prospective electrical shop, lighting shop along with managing distribution partners’ activity within an assigned geographical region.

EXPERIENCES GAINED:
-Manage to build the brand name from initial stage until current stage, learns know-how on market creating & maintaining.
-Manage to communicate well with dealers.

Jan 2006 – Jul 2010
(4 years 6 months) Assistant Marketing Manager

RESPONSIBILITIES:

•Take the lead role in selling natural bricks to architect, dealer, developer as well as contractor.
•Responsibility for the sales process from initial point of contact (lead generation), presentations, proposals, through contract negotiations and execution.
•Work closely with factory production to ensure that product implementation schedules are met.

EXPERIENCES GAINED:

•Experience in selling advance natural product to clients and meet their needs.
•Experience in communication well between factory and client.

Mar 2002 – Nov 2005
(3 years 8 months) Business Development Executive

Experience
May 2017 – Present
(4 years 5 months)
Purchasing Clerk

Mar 2017 – May 2017
(2 months)
Front Office Associate

Oct 2014 – Jun 2015
(8 months)
Customer Service Associate

• General retail duties
• Handle all cash/non-cash related managerial procedures and paperwork
• Assist outlet supervisor with day to day operations
• Attend to customer queries and offer product advice
• Ad-hoc duties as assigned
• Transfer stock
• Consolidation stock
• Plan monthly schedule
• Perform daily admission operations and provide quality guest services to the guests
• Safeguard all revenue collection, float money and tickets

Mar 2014 – Sep 2014
(6 months)
Customer Service Associate

⦁ General retail duties
⦁ Handle all cash/non-cash related managerial procedures and paperwork
⦁ Assist outlet supervisor with day to day operations
⦁ Attend to customer queries and offer product advice
⦁ Ad-hoc duties as assigned
⦁ Transfer stock
⦁ Consolidation stock
⦁ Plan daily work schedule

Aug 2012 – Feb 2014
(1 year 6 months)
Customer Service Associate

⦁ General retail duties
⦁ Handle all cash/non-cash related managerial procedures and paperwork
⦁ Assist outlet supervisor with day to day operations
⦁ Attend to customer queries and offer product advice
⦁ Ad-hoc duties as assigned
⦁ Transfer stock
⦁ Consolidation stock
⦁ Plan daily work schedule

Experience

Nov 2019 – Present
(1 years 11 months) Executive

1. Assist in the continuous operations of purchasing department.
2. Assist the supervisor in achieving the department objectives or goals.
3. Comply with and communicate company’s EHSMS
4. Communicate emergency response plan
5. Face and resolve emergencies especially this period Covid-19.
6. Keep searching for source development.
7. Communicate with different parties.

Jan 2016 – Present
(5 years 9 months) Sales & Marketing Assistant

1. Ensure high levels of customer satisfaction through excellent sales service
2. Ascertain customers’ needs and wants
3, Recommend and display items that match customer needs
4. Welcome and greet customers
5. Keep up to date with product information
6. Accurately describe product features and benefits
7. Follow all companies policies and procedures

Experience

June 2010 – Feb 2011 Management Trainee

March 2011 – Feb 2013 Customer Relation Executive

Feb 2013 – present Store Manager

EMPLOYMENT HISTORY

Jan 2020 – Jul 2020
• Based in client’s office
• Handling both East Malaysia and West Malaysia (ESD & MDEC) Employment Passes applications.
• Responsible for providing advice and information to those wanting to reside in the country about visa and work permit requirements.
• Assessing the suitability of the documents that are supplied.
• Meet challenging quotas for productivity and accuracy of work.
• Strong organizational skills, ability to prioritize and complete tasks with speed and accuracy.
• Capable of working accurately under pressure to successfully meet deadlines.
• Able to analyze issues and solve problems.

Feb 2016 – Dec 2019
Senior Work Permit Consultant/ Admin Executive
• Preparing application for processing Work Permits and Visa.
• Assisting client in choosing the most suitable visa.
• Responsible for providing advice and information to those wanting to reside in the country about visa and work permit requirements.
• Assessing the suitability of the documents that are available.
• Meet challenging quotas for productivity and accuracy of work.
• Strong organizational skills, ability to prioritize and complete tasks with speed and accuracy.
• Capable of working accurately under pressure to successfully meet deadlines.
• Able to analyze issues and solve problems.

Feb 2015- Aug 2015

• Processed purchasing transactions for equipment, materials, supplies, capital goods, and services.
• Complied with and maintained knowledge of applicable rules, legislation, regulations, standards, and best practices.
• Sourced, selected, and negotiated for the best purchase package in terms of quality, price, terms, deliveries and services with suppliers.
• Sourced for new parts, suppliers or sub- contractors when the need arises.
• Ensured accurate demand management.
• Handled SUS System, Merlin, and ExxonMobil procurement portal.

Feb 2014 –Feb 2015
Substitute English Teacher
• Assumed all duties of the regular classroom teacher promptly and in accordance with school rules.
• Implemented teacher lesson plans.
• Participated in co-curriculum and school community activities.
• Assisted in preparing reports and paperwork for parent-teacher conferences.

Feb 2013- Nov 2013
Procurement Assistant
• Ensured all purchases are completed in timely manner.
• Performed the whole spectrum of purchasing/ sourcing
functions for competitive price.
• Liaised and coordinated with respective key personnel related
to material/ equipment requisition and acquisitions for
respective vessels.
• Ensured proper documentation & record keeping for future
reference and audit.

• Provided assistance on the invoicing and billing.
• Procured materials for special projects.

Nov 2012- Feb 2013
Electrical Technician
• Maintained records and files, prepared reports, ordering supplies and equipment.
• Diagnosed malfunctioning systems, apparatus and components using test equipment and hand tools to locate the cause of a breakdown and corrected the problem.
• Ensured that work is in accordance with relevant codes.

Aug 2012- Oct 2012
Pre- School Teacher
• Organized and lead various activities designed to promote physical, mental and social development.
• Attended to children’s basic needs.
• Taught basic skills to children such as colour, shape, number and letter recognition, personal hygiene and social skills.
• Organized and engaged in recreational activities such as games and puzzles.

Jan 2009- Jun 2009
Trainee
• Updating customer’s profile/ data in CLS (Customer Loyalty System).
• Contributed to team effort by accomplishing related results as needed.
• Assisted Senior Technician in repairing and performing maintenance on modems.
• Contacted new and existing customers to discuss how their needs could be met through specific products and services.
• Kept detailed records of daily activities through online customer database.
• Cold-called customers to promote the company and its products, maximized business opportunities and built relationships.

Experience

Jan 2021 – Present
(9 months) HR Assistant

Jan 2017 – Mar 2018
(1 years 2 months) warehouse executive

Jun 2016 – Dec 2016
(6 months) General Clerk（Purchasing Department）

Jan 2015 – May 2016
(1 years 4 months) tutor

Jan 2013 – Dec 2014
(1 years 11 months) tutor

WORK EXPERIENCE

2016-2017
Job position: Administration clerk

2015-2016
Job position: Restaurant waitress and Housekeeper

2021
Job position: Contract Administration

2021 – Currently still working
Job position: Hub Support Officer

Work Experience

Operation Executive | Feb 2017- Present
•Assisted in daily operations and administrative task: issued
memo, prepared meeting agenda and meeting minutes.
•Coordinated and assisted on outlet opening and outlet
closing procedure.
•Planned and executed marketing campaigns and
promotion.
•Prepared data analysis report in order to evaluate sales and
marketing performance.
•Maintained professional relationship with suppliers,
coordinated on stock ordering, and requested marketing
materials for new outlets.
•Negotiated with credit card machine merchant and telco
vendors (reduced Maybank merchant rate from 1.25% to 1%)
to ensure lower costs and high quality of service.
• Supported managing director and managers requests and
queries as per needed.
•Assisted in HR recruitment process in year 2017.

Marketing Executive | Jan 2016 – Jan 2017
• Developed sales plan and marketing strategies.
• Supported in social media marketing strategies for sales
performance.
•Organized and prepared for car exhibition, roadshows and
sales kit.
•Coordinated and worked closely with relevant parties and
road shows.

Payroll Analyst| Jan – Sep 2015
• Worked with a 3rd party vendor to process payroll, review
changes to the basic payroll file and processes correction.
• Performed validation of payroll reconciliation reports, bank
files, statutory filing.
• Responsible for process improvement in terms of payroll
process.
•Case Management – worked with Division HR/Finance to
troubleshoot payroll issues

HR Executive | Apr 2012 – Nov 2014
•Responsible for full spectrum of monthly payroll functions
included calculation of monthly commissions, incentives,
claims and overtime payments.
•Maintained integrity of records in payroll system, databases
and ensured proper filing of HR related documents.
•Worked closely with managers of various departments in
coordinating the staff recruitment process to acquire suitable
talent
•Provided assistance on integration projects during the time
when the company is being acquired by providing data on
company benefits and compensation, company policies.

English Assistant cum Interpreter|Sep 2010 – Aug 2011
• Assisted to promote event by sending invitations to potential
overseas clients using email and social media.
• Responsible for all correspondence with overseas clients.
• Conducted English-to-Chinese translation for the Tattoo
Convention website.

WORKING EXPERIENCE:

Position: Senior Customer Service Officer
Period: 2010 – June 2021

Job Description:
-3 roles personnel
• Teller, counters transactions (Account openings, Banking daily transactions, CDM loading)
• Assist CSR/ Meeter Greeter
• Daily necessary related report
• Security control, ICCS, CTCS / CQM admin support
• MOPO and warrant pension clearance process
• Daily tracking AOF, Filling, reporting
• Promoting, referring sales products (UT/BANCA/FD/CASA/MORT)
• Relief Teller/Meeter Greeter/Admin Support)
• All general correspondence/ branch admin operation
• Assisting Operation Branch Manager on daily basis
• Assisting in handling Complaints and issues
• Review, verify and confirmation of inward cheque clearing before submission to SPICK centre
• Perform scanning of cheque for outward cheque clearing within cutoff time
• Processing customer’s remittance instruction
• Perform overriding and checking teller’s transaction
• Authorize of Cash Threshold Report, KYC/AML,FATCA and account opening
• Perform Customer Due Diligence and Enhanced Due Diligence for high risk customer before onboarding
• Monitoring Queue Management System
• Educating customers and assist in EBC migration
• Handling customer’s enquiry and complaint
• Cross selling credit card, Cold-Calling and provide referral bancassurance, Unit Trust, Deposit
• Handling debit balance and overdrawn current account
• Investigate and adjust outstanding control and GL account
• Handling utilities bill and invoices payment
• Automated Teller Machine (ATM) & Cash Deposit Machine (CDM) replenishment
• Checking and reviewing of daily report
• Preparing month end report, KRI.

Past Experience
A) (2011-2012) sale demonstrator
• Demonstrate the product at the roadshow and store counters. Providing the correct and updated information to the customer.
• Self-motivated in sales, daily stock checking, daily sales record summary, retail and cashiering.
• Learn fluent in communication skills and more importantly, the problem solving / trouble-shooting skill, when dealing with customers’ request.

B) (2010 – 2011) Kitchen Assistant
• Experienced in time management especially in managing and adjusting food for various cooking times.
• Handled arrangement of the all kitchen utensils/equipment safely
• Managed all food according to FIFO format
• Ability to set table for Korean dining and is familiar with Korean dining manners.

C) ( 2012-CURRENT) supervisor – manager
1. SALES

1.1 Processed payments, insurance, down payments and also agreements for the sales of vehicles

1.2 Possessed knowledge and ability to describe vehicle functions, differences in various motorcycle models, accessories and performances

1.3 Promote and sell products to customers according to the customers’ requirements

1.4 Teamed up with various insurance agents to customize better insurance packages for clients

1.5 Maintain good customers communication and relationship.

2. PROMOTIONS
Organized and Conducted Promotional Activities and company event
2.1 Planned and organized the promotion of product, to attract new customers and to act as a token of appreciation to the regular customers
2.2 participated in, set up and manned a booth in an exhibition. Managed to increase the sales volume in few days.

3 MANAGEMENT FUNCTIONS
a. Handle recruitment activities, planning, interviewing, expending or resign.
b. Handled management of store ,office maintaining and renovation
c. Arrangement working time and job for employees
d. Employee training, compensation dan benefic.
e. Employee medical and insurance claim.
f. Prepare the employees letter and maintain the documentation.
g. Record dan update database of employees.
h. Liaise with government authorities (kwsp, socso, bomba, labor office)
i. Arrange the worker benefic such as KWSP ,SOCSO ,MEDICAL LEAVE ,ANNUAL LEAVE, OVER TIME.
j. Employees salary computation
k. Familiar with FIFO, LIFO format
l. Supervised all workers/staff

WORKING EXPERIENCE

Nov 2019 – Current
Fleet Executive (Sabah & Sarawak)
Logistics

Jan 2017 – March 2019
Human Resources Officer
Human Resources

Jan 2015 – Dec 2016
Finance Supervisor
Finance

Jan 2013 – Dec 2014
Finance Associate
Finance

Experience

Apr 2019 – Aug 2020
(1 years 4 months) Sales Consultant

Apr 2015 – Nov 2018
(3 years 7 months) Business Unit Manager

Managed Enterprise Division.
Provides customer with product and technology updates.
– Create new account (Enterprise, FSI, Healthcare and GLC’s)
– Current accounts handled (UOB, MAYBANK, FIBRECOMM, MCMC,MTIB,MSU,MSU MEDICAL CENTRE, PUSAT DARAH NEGARA, MOH, PAHANG MEDICAL CENTRE, RAPID PETRONAS,)

Jan 2013 – Apr 2015
(2 years 3 months) Sales & Business Manager

– Managed Sales & Technical division
– Managed Channel Sales
– Provides customer with product and technology updates.
– Create new account (Corporate and Government)
– Current accounts handled (Alstom, Sarawak Hidro, Flextronics, Celestica, Agilent,Open University,TNB,TM, MTIB, Kementerian Pendidikan)

Jan 2009 – Dec 2012
(3 years 11 months) Sales Manager

– Managed local sales division (Government and Corporate Sector).
– Managed Channel Sales.
– Provides customer with product and technology updates.
– Create new account (Corporate and Government)
Current accounts handled (SMECorp, TUDM, MMC Oil & Gas, Suruhanjaya Perkhidmatan Pelajaran, TM, Alllianze College Of Medical Sciences, JPA, Jabatan Penjara)

Apr 2006 – Nov 2008
(2 years 7 months) Account Manager

– Managed existing customer (Corporate and Government)
– Provides customer with product and technology updates.
– Create new account (Corporate and Government)
– Current accounts handled (Bank Muamalat, Min.Of Energy
Water & Communication,SPAN, SKMM, Hospital Kuala Lumpur, UIA, Unikl- MIAT, UniKL, UPM, MARDI, IJN, NIOSH, MTIB, SIRIM)

May 2004 – Feb 2006
(1 years 9 months) Executive, Commercial Account

– Managed existing customer (Corporate and Government)
– Provides customer with product and technology updates.
– Create new account (Corporate and Government)
– List of client (Bank Muamalat, Kuwait Finance House Felcra Bhd,
Hospital KL, UIA, Petaling Garden Bhd, Pericon Sdn Bhd etc.)
And Skali Business Partner

Jan 2000 – Feb 2004
(4 years 1 month) Sales Executive

? Managed existing customer (Corporate and Government)
? Provides customer with product and technology updates.
? Create new account (Corporate and Government)
? List of client (World Kitchen, JohorCorp, LKIM, Johor Specialist
Hospital, Perbendaharaan Negeri Johor)

1998 – Dec 1999
(1 years 11 months) Technical Officer

– Involve in Automatic Finger Print Identification System (AFIS) data
convertion for Jabatan Pendaftaran Negara
– Managed and perform database backup for AFIS system using
IBM AS400

WORKING EXPERIENCE

POSITION : TOWN PLANNER
DURATION : JULY 2016 – DECEMBER 2018
AQUIRED EXPERIENCE :
▪ PREPARED DEVELOPMENT PROPOSAL REPORT (LCP)
▪ DESIGNING AND PREPARED LAYOUT PLAN, MASTERPLAN AND LANDUSE PLAN
▪ SITE VISIT AND SITE ANALYSIS
▪ DISCUSSION AND CONSULTANT MEETING
▪ DEALING WITH LOCAL PLANNING AUTHORITY @ LOCAL AUTHORITY
▪ FAMILIAR WITH PLANNING PERMISSION, PROJECT DEVELOPMENT STAGE AND OSC (ONE STOP
CENTRE)

POSITION : PENYELIA BAHAGIAN PEMOTONGAN DAN PENYAMBUNGAN BEKALAN ELEKTRIK
DURATION : DECEMBER 2018 – 30 DECEMBER 2020
AQUIRED EXPERIENCE :
▪ PREPARED THE DISCONNECTION ORDERS
▪ SITE OPERATION (PREMISES AND HOUSES)
▪ DEALING,DISCUSSION AND CONSULTATION WITH THE CUSTOMER/USERS
▪ MONITOR AND MANAGE CONTRACTORS WORKER

EMPLOYMENT HISTORY

Assistant Manager, Administration (February 2014 until now)

Work Description & Responsibilities:-
• To assist Management to administer overall company business, operations, staff activities and to coordinate with corporate office.
• To lead operation excellence in administration for East Malaysia Operations include Contractor Management, Facilities Management, Inventory Management, Utilities Bills & Management, Car Park management and company vehicle.
• To assist branch manager for the planning, recruitment, direction, organization and control all staff to accomplish specific objectives in the company.
• To provide necessary secretarial support to Branch Manager include arrange and manage scheme of appointment and meeting, reminder on company events, activities, audits and visitors.
• Responsible to organize and ensure overall good office environment including equipment, facility and filing system.
• Responsible for prompt company registration/license renewal statutory bodies.
• Responsible for prompt company registration/renewal with customers and also for new application as supplier/contractor.
• To assist Management in personnel/human resources related matters include recruitment advertisement, screening and conduct an interview.
• Responsible to conduct an Induction training (HR, Admin, HSE, IT & QMD) for new employee at EMO.
• Responsible for DQO compliance that to execute and monitoring on DQO setting is achieve target.
• Responsible to prepare and compiling Department Management Review Meeting slide.
• Compile & submit reports to management.
• To prepare SOP and revised the forms for internal use (EMO)
• Manage the group of housekeeping staff (5S committee) and guide them and ensure the 5S of the workplace is maintained.
• Support other assigned activities when needed.

Personal Assistant to Managing Director (September 2013 January 2014)

Work Description & Responsibilities:-
• Providing the necessary support to director by offering a complete secretarial and administration support.
• Responsible and handle a variety of complex and confidential situation.
• To arrange and manage scheme of appointment, meeting, travel arrangement and also other reservation.
• Maintain strict confidentiality and interact professionally with all level of management staff and business associates.
• Assist in doing research, maintains a quick reference guide to ensure that all updated information is on hand and resolve all assigned task on a timely and accurate basis.
• Handling all administrative duties such as preparing of correspondence, quotation, invoices, letter of award, subcontractor agreement and company profile.
• To perform any other ad-hoc tasks as and when require.

Personal Assistant to Managing Director (August 2010 until July 2013)

Work Description & Responsibilities:-
• Deputising for Managing Director making decisions and delegating work to others in the Managing Director’s absence.
• To organize & provide necessary secretarial support including confidential matters.
• To arrange and manage scheme of appointment, meeting, travel arrangement and also other reservation.
• Maintain strict confidentiality and interact professionally with all level of management staff and business associates.
• Assist in doing research, maintains a quick reference guide to ensure that all updated information is on hand and resolve all assigned task on a timely and accurate basis.
• Responsible for prompt company registration/license renewal with statutory bodies.
• Handling all administrative duties such as preparing of correspondence, quotation, invoices, letter of award, subcontractor agreement and company profile.
• To perform any other ad-hoc tasks as and when require.

Human Resources (HR) Executive (January 2009 until August 2010)

Work Description & Responsibilities:-
• Report directly to Senior Manager (HR & Training) .
• Responsible for routine and timely accurate Payroll and statutory contribution which includes and not limited to updates and maintain Employees Personal Records, time attendance, leave administration, deduction and allowance payment, costing; manages Compensation & Benefit matters.
• Conduct recruitment activities and support for vacancies available; such as recruitment advertisement, screening and interview arrangement.
• Responsible for Training related matters that including and not limited to conduct New Employees Induction Training, process all training program from registration of training, grant application & claim as well as training & expenses and its arrangement, both local and overseas.
• To coordinate with Immigration Department for the application of Visa, Employment Pass, Professional Visit Pass and Dependent Pass for Expatriates.
• Supervise and provide guidance to subordinates so that all tasks assigned are completed on time.
• Other assignments by direct superior / the Management when deemed helpful / necessary.

Administration Officer (August 1994 until December 2008)

Work Description & Responsibilities:-
• Managed and administered all office matters and staff daily activities.
• To ensure accurate and timely payment of monthly payroll administration including attendance, salary computation, report printing and issuing of cheque.
• Handling all employee relation matter and welfare of the employee.
• Handling all administrative duties such as preparing of correspondence, quotation, invoices, letter of award, subcontractor agreement and company profile.
• Responsible for updating monthly Project Costing.
• Preparing, sorting and issuing of payment voucher for expenses as per cheque issue according to job.
• Checking and verified timesheet for manpower supply claim, additional & modification work before proceed with invoices claim.
• Matching/checking Sub-contractor labour supply invoices/timesheet against timecard.
• Arrange training for workers such as Safety course and SOC.

Experience

Jan 2017 – 2021
(4 years) Assistant Operation Manager

1. Operations & Business Development
•Overseeing the daily operation, ensure running smooth and also sufficient of manpower in all branches.
•Design out all branches SOP, Ensure all staff follow our company policies, and also ensure that all staff are well trained and familiar with all SOP and understand themself Job Description.
•Always ensure the highest level of customer satisfaction level, and keep explore new potential customers vertically and horizontally.
•Ensure the enforcement and implementation of Departmental KPIs with the primary objective to achieve the agreed deliverables by ways of providing guidance and improvisation plans or programmes.
•To maintain adequate supplies of stock level to minimize stock holding while ensuring an uninterruptible supply to carry out the business of the Company.
•To ensure the full utilization of the resources provided, ie approved budget upon proposal from you.
•Develop strategic plans to penetrate new market segments while strengthening the current market and also continuously research & recommend new areas for opening
new branches.

2. Financial Responsibilities
•To develop annual financial forecast for the Company that are measurable and achievable for new outlets.
•Overseeing the aspect of products and services pricing to ensure profitability while maintaining competitiveness.
•Oversee budgeting, reporting, planning, and auditing.
•Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.

3. Human Resources Responsibilities
•Increase Management effectiveness by recruiting, selecting and jointly developing effective training programmes for existing and new employees.
•To jointly develop and implement effective staff retention programmes in collaboration with Human Resources Department.
•Maintaining a proper organization chart within your team members depicting clear roles and responsibilities of each of the staff.
•Require to assess the performance of your team members through scheduled or planned Performance Appraisal.

4. Sales & Marketing
•Responsible in ensuring that sales and marketing strategies are aligned with the Company’s financial and business objectives.
•Ensure that the activities of sales and marketing are carried out diligently and are within the agreed and approved budget.
•Responsible in ensuring that planned sales targets of each activity are achieved.
•Responsible in reviewing and presenting monthly, quarterly and annual sales and marketing targets and activities to the Management.
•Coordinating with Management team to develop effective sales and marketing strategies and plans that focus on revenue achievement.
•Maintain adaptability and implement changes quickly and efficiently.
•Oversee the development and implementation of social media initiatives

5. Reports
•Facilitate the preparation and analysis of various reports and present to the management.
• Analyzing data, with due consideration for the influence of missing information, outliers, plus confounding and extraneous variables.
•Collecting and disseminating data reports according to use.
•Coordinating with other departments to finalise report before weekly and monthly meeting
•Any other task as assigned by the Management

Jan 2013 – Dec 2016
(3 years 11 months) Senior Executive Sales and Marketing

1. Managing sales data

2. Reporting sales and campaign results

3. Communicating news and wins

4. Organizing and maintaining sales collateral for access by reps

5. Sales forecasting for goal setting, using past data and indicators

6. Managing sales representative compensation plans and incentive

7. Managing technical tools and platforms, including CRMs (customer relationship
management platforms such as Salesforce), often in collaboration with IT

8. Handling lead generation and booking appointments

9. Training staff in products, market, and processes for sales excellence

10. Developing “go to market” models for products and campaigns

11. Increasing reps’ efficiency with leads, transactions, and time management

12. Hiring and onboarding employees and mentoring current ones

13. Defining and refining structured sales processes for efficiency

14. Defining sales process steps to improve conversions, shorten sales cycles, and maximize wins

15. Playing a key role in sales and operations planning (S&OP), a process where executives continuously align diverse functions in an organization

16. Interpreting analytics and research for the company’s understanding

17. Using internal data, along with market and competitor research, to help drive sales strategy and “hit the numbers”

18. Using “big data,” complex data sets requiring sophisticated analysis, for advanced interpretation and predictive analytics to drive strategy and actions

19. Having a sales ops leader serve as a “chief of staff” to the revenue/sales leader 20. Having a sales ops department as a “center of excellence,” operating at the forefront of strategic leadership and decision making.

21. Assist of the branch managers in assigned area of responsibility. Meeting with them from time to time to ensure target archived

22. Achieves area sales operational objectives by contributing area sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system

Jan 2010 – Jan 2013
(3 years) Business Development Executive

1. Engages in superior customer service by making information readily available

2. Persists in sales even in the face of failure

3. Demonstrates products and services as deemed necessary by clients and management

4. Schedules appointments and meetings as necessary

5. Answers questions from clients

6. Makes product knowledge readily available to self and other sales people through various resources

7. Finds ways to sell products in the face of a down market

8.Researches client base to find new types of customers and sells to them accordingly

9. Creates a plan for gaining customers and then retaining them based on warranties or guarantee

10. Analyzes and creates a plan for engaging the target market

11. Analyzes the competition to create a plan for engagement

12. Makes product appeal to the target market

13. Trains other sales people in the art of selling

14. Makes sure that all salespeople meet quota during a given period

15. Sets up booths at trade shows and demonstrates the quality or uses of a product

16. Demonstrates superior time management skills and meets sales deadlines

17. Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.

18. Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors

19. Prepares reports by collecting, analyzing, and summarizing information.

Jan 2008 – Jan 2010
(2 years) Contract Administrator

1. Preparing contracts as well as oversee the contracts signed by company

2. Help the company understand the details in the contracts

3. Involved in designing contracts to be signed by the company from the employees of the organization

4. Make a note that the terms discussed in the policies are followed by both the parties

5. Requests amendments in the contracts in case the contracts are not satisfactory and have some flaws

6. Provides necessary advice to the production department in planning to meet the contracts

7. Work with the product shipping departments and help in successful completion of the agreements and closing the agreements

8. Maintain documented reports with them for future references of the company

JOB EXPERIENCES

May 2020 – Feb 2021
Marketing & Sales Executive
Work Description
• Plans and strategies on deposit growth
from new customer and simultaneously
retains existing customers.
• Attends to customer enquiries and
provides personalized service to top
depositors of the bank.
• Provides leads and referrals of consumer
banking products to sales
hubs(mortgage/hire purchase/wealth
management products)

June 2018 – Feb 2019
Retail Segment Manager
East Coast Region
Work Description
• Head of Sales in Retail at East Coast
Region (Pahang,Kelantan,Terengganu)
• Assist Regional Director in building up
and monitoring sales from Personal
Banker.
• Assist and guide the personal banker in
their selling skills, product knowledge,
licensing, bank system in order to achieve
their KPI.

Oct 2017 – May 2018
Assistant Sales Manager
ASB
Work Description
• Drive sale for ASB minimum 1.5M/month
• Leads other team member to achieve
their goals

Oct 2012 – August 2017
Personal Financial Consultant
Work Description
• Processing ASB,Mortgage & Personal
Loan
• Wealth Advisor (Investment & Banca)

PROFESSIONAL WORKING EXPERIENCES
August 2017 – Present
Managing Director
Industry : Marketing/Advertising/Events & Entertainment
Specialization : Marketing / Business
Development Role : Management
Position Level : Director
1.0 JOB SUMMARY
– Mainly in-charge of planning, implementing, take charge of company’s Operation, Business
Development and Marketing requirements of the business.
– Developing and implementing annual Marketing Campaigns and events for client and
develop new business account.
– Develop effective sales & marketing strategies and Public Relations activities campaign, ie:
Exhibition, concert, sponsorship management.
– Oversea and manage event, budgets, marketing materials and ensure the quality and targets set is
achieved.
2.0 RESPONSIBILITIES
– Responsible to execute client’s event in maximizing publicity & promotional exposure.
– Responsible to guide & coach sales and marketing team of 4 person.
– Responsible for ensuring proper and timely publication and distribution of marketing
materials and contributing to content development and vetting of materials.
– Responsible to implement or monitor program / activities, i.e: exhibition, promotion etc.
– Responsible to organize Road Show / Booth Exhibition (Malaysia, Singapore & Indonesia).
– Responsible for all advertisements (above-the-line and below-the-line media).
3.0 ACHIEVEMENTS
– Successfully ventured into concert organizing namely Hello Bali 2019, MLTR Tour, Sean Kingston
Malaysia Tour, Namewee Mini Concert
– Successfully ventured into movie production industry and launch “God of Wealth 2020”
– Successfully ventured into international championship “International Water Stilt Lion Dance
Championship 2019”.
– Successfully ventured into Digital Marketing and Live Events.
– Organized more than 100 events covering annual dinner, thematic roadshows, team building,
customize events and etc.

October 2015 – October 2016
Marketing Manager
Industry : Property / Real Estate
Specialization : Marketing / Business
Development Role : Management
Position Level : Senior Manager
1.0 JOB SUMMARY
– Mainly in-charge of planning, implementing, control and analyzing Sales & Marketing Strategies
requirements of the business.
– Developing and implementing annual Marketing Campaigns and events for agencies and
develop new business strategies.
– Develop effective sales & marketing strategies and Public Relations activities campaign.
– Oversea and manage event, budgets, marketing materials and ensure the quality and targets set is
achieved.
– Market ventured into ASEAN Country.
2.0 RESPONSIBILITIES
– Track and analyze product usage data to establish and maintain a clear understanding of
how the products are performing.
– Analyze user behavior, from qualitative and quantitative data, to develop an understanding
of how products are being used and of user behavior.
– Maintain monthly reports and dashboards and participate in monthly and quarterly business
reviews as well as in the annual product planning process.
– Monitor and track competitive products in the category and communicate product and
marketing changes tokey stakeholders.
– Maintain primary responsibility for tracking key metrics and performance across a portfolio of
products.
– Launching of New Marketing Strategy and Campaign for Local and Oversea market.
– Responsible to draft and vet MoU (Memorandum of Understanding) between the company and
collaboration partners.
– Responsible to Design for upcoming phase ID, and marketing direction.
– Responsible to prepare board paper and annual budgeting for Board Meeting.
3.0 ACHIEVEMENT
– Successfully ventured into Brunei, Myanmar, Cambodia, Vietnam market.
– Successfully launched new marketing strategy of “Malaysia 2nd Home Program” and “Education
partnershipprogram”.
– Implemented corporate branding strategies and direction eventually increased the brand
acknowledgement within local market.
4.0 AUTHORITY NETWORK
– Application of APDL
– Basic knowledge of HDA and KPKT
– Local authority network (MPJBT/MBJB) for advertising permit
– Network with banker and lawyer
– Network with IRDA and Medini Iskandar Malaysia (MiM)

March 2012 – October 2015
Marketing Director
Industry: Advertising/Marketing/PR/Promotion
Specialization : Marketing / Business
Development Role : Management
1.0 JOB SUMMARY
– Mainly in-charge of planning, implementing, control and analyzing Sales & Marketing
requirements of the business.
– Developing and implementing annual Marketing Campaigns and events for client and
develop new business account.
– Develop effective sales & marketing strategies and Public Relations activities campaign, ie: Exhibition.
– Oversea and manage event, budgets, marketing materials and ensure the quality and targets set is
achieved.
2.0 RESPONSIBILITIES
– Responsible to execute client’s event in maximizing publicity & promotional exposure.
– Responsible to guide & coach sales and marketing team of 7 person.
– Responsible for ensuring proper and timely publication and distribution of marketing materials
and contributing to content development and vetting of materials.
– Responsible to lead, manage & motivate reporting staff and training which
includes trainingof Agents/Representatives.
– Responsible to develop written materials (Press Advisory & Press Release) for journalist.
– Responsible to implement or monitor program / activities, i.e: exhibition, promotion etc.
– Responsible to organize Road Show / Booth Exhibition (Malaysia, Singapore & Indonesia).
– Responsible for all advertisements (above-the-line and below-the-line media).
3.0 ACHIEVEMENTS
– Successfully created 2 significant exhibitions in Johor Bahru market namely “Kidz & Mi Expo
Tour” and “Total Health Expo” for 3 years.
– Organized more than 300 events covering annual dinner, thematic roadshows, team
building, customize events and etc.
4.0 CLIENTELE
– Legoland Malaysia
– Nestle Malaysia (Wyeth S26)
– Johnson & Johnson
– Hocim Malaysia Sdn. Bhd.
– Themed Attractions Malaysia (Hello Kitty Town)
– SPC Industries Sdn. Bhd.
– Ambank Malaysia
– Regency Specialist Hospital
– Malaysia Airport Holding Berhad (For KLIA2)
– Zhuoyuan Iskandar Sdn. Bhd.
– AP Real Estate(For Project : The Raffles Suites & Impian Senibong)
– Seiwa Podoyo (M) Sdn. Bhd (For HP CatridgeProduction)

Year 2009 – Year 2012
Manager – Marketing Communication & PR
Industry : Healthcare/Medical
Specialization : Marketing Communication
1.0 JOB SUMMARY
– Work with Group Director of Business Development in planning, implementing, control and
analyzing Marketing & Communications requirements of The Hospital’s business.
– Assist Management in developing and implementing annual Marketing budget and proper
allocation of budget to marketing campaigns and events.
– Develop effective sales & marketing strategies and Public Relations activities campaign.
– Planning & implementing PR strategies to enhance and develop media relations and
general publicity awareness.
– Oversea and manage event, budgets, marketing materials and ensure the quality and targets set is
achieved.
2.0 RESPONSIBILITIES
– Responsible to manage and implement pro-active media relations strategy.
– Responsible to execution Public Relations and Event plans, programs and organize press
conferences to gain maximum publicity & promotional exposure.
– Responsible to guide & coach Public Relations and Event Management unit in order to
get maximum reach- out to public.
– Responsible to manage joint promotions & sponsorship to capitalize on strategic alliances.
– Responsible for ensuring proper and timely publication and distribution of marketing materials
and contributing to content development and vetting of materials.
– Responsible to lead, manage & motivate reporting staff and training which
includes training of Agents/Representatives.
– Responsible to develop written materials (Press Advisory & Press Release) for journalist.
– Responsible to implement or monitor program / activities, i.e: exhibition, promotion etc.
– Responsible to organize Road Show / Booth Exhibition (Malaysia & Indonesia).
– Responsible for all advertisements (above and below the line media).
3.0 ACHIEVEMENTS
– Successfully organized more than 200 events i.e. CME talks, road shows, luncheons, dinners,
visits, public health talks, carnivals, medical camp, and health screening campaigns with
NGOs, corporate clients, pharmaceutical companies, and FMCG during my tenure period.
– Successfully created public awareness on Regency Specialist Hospital’s visibility in Johor with
increasing patient census by 60% over the pass one year.
– Other than Johor Bahru market, manage to organize and successfully launch the
patient service center in Singapore & Indonesia.

February 2008 – November 2009
Position Title : Senior Executive – Marketing
Specialization : Marketing and Business Development
Industry : Tableware Manufacturing
1.0 JOB SUMMARY & RESPONSIBILITY
– Provide direct marketing support to the sales team. Generate and manage all marketing
related materials to support local retail, food & beverage (F&B) and stockiest market.
– Implementing marketing promotions to generate sales during off-peak season.
– To handle the group branding and marketing activities.
– Participant & generate new business opportunity from several of trade fair.
– Dealing with artist, media agency, printer & PR Company.
2.0 ACHIEVEMENTS
Project Name: The First HALAL Tableware
Duration: June 2009 to August 2009
Role: Marketing Leader with R&D team size of 6 persons
Project details:
The project involved new product development from technical aspect up to marketing story and
launching.
The project was initiated by me while the conceptualization of HALAL Tableware which cater to the
Malay Community, Hotel, Food and Beverage segment. I did the requirements by leading the team to
gathering information, identifying project needs, specifying marketing strategy and launch the product
in MiFB 2009.
Involvements:
 Specify marketing strategy for local & international market.
 Development of product design & marketing story.
 Launching of the BIGGEST BOWL in Klang Bak Kut Teh Carnival 2008.
Project Name: The Biggest Bowl in the world
Duration: October 2008 to December 2008
Role: Marketing Leader with R&D team size of 6 persons
Project details:
The project involved new product development from technical aspect up to marketing story and
launching.
The project was initiated by KCCCI (Klang Chinese Chamber, Commerce & Industry), I did the
requirements by leading the team to gathered information, identifying project needs, specifying
marketing strategy, application of Malaysia Book of Record & The Guinness World Record. It is
successfully launch the BIGGEST BOWL in Klang Bak Kut The Carnival 2008.

Year 2005 – Year 2008
Position Title : Marketing Executive
Specialization : International Marketing and Product
1.0 JOB SUMMARY & RESPONSIBILITY
– Provide direct marketing support to the sales team. Generate and manage all marketing
related materials to support international agents/distributors.
– Responsible for implementing marketing promotions to generate sales during off-peak season.
– Generate new business through marketing idea of promotions, product extension, media campaign and
etc.
– Generate and monitor the trade presentation via displays, marketing collaterals and etc.
-Handling project of new product development till launching into market
– Market research to identify the market’s needs, consumer needs.
2.0 ACHIEVEMENTS
Project Name: STABILO Exam Pen Series
Duration: July 2006 to June 2007
Role: Leader with team size of 6 persons
Project details:
The project involved new product development from technical aspect up to marketing
story and launching. I did the requirements by leading the team to gathering information,
identifying target group’s needs, specifying marketing strategy and managing the
launching throughout locally & internationally.
Involvements:
 2 stages of market research on specify target group, identify consumer need & fears.
 Specify marketing strategy for local & international market.
 Development of product design & marketing story.
 Product packaging and marketing collaterals design.
 TV commercial story line and production.
 Launching of product in local & international market.
 Launching plan promotions, media campaign.
Notes: This products had been successfully launch in Malaysia, Singapore, Indonesia, Vietnam, Australia,
Italy, Germany, Russia, Turkey, United Kingdom, Peru and Dominican Republic.

Working Experience

Duration :July 2014 – Dec 2019
Position :PA To CEO

 devising and maintaining office systems, including data management and filing;

 arranging travel, visas and accommodation and to provide general assistance to the Manager during presentations;

 screening phone calls, enquiries and requests, and handling them when appropriate;

 meeting and receiving visitors at all levels of seniority;

 organising and maintaining diaries and making appointments;

 dealing with incoming email, faxes and post, often corresponding on behalf of the manager;

 carrying out background research and presenting findings;

 producing documents, briefing papers, reports and presentations;

 organising and attending meetings and ensuring the manager is well prepared for meetings;

 liaising with clients, suppliers and other staff.

Duration :November 2013 – June 2014
Position :Document Controller/PA

 Undertake various functions related to document control, document archiving, document imaging and maintenance of document register for Construction Projects/Detail Projects.

 Receiving and registerring Client documents/Invoices provided by Clients, including reimbursement and claims.

 Control issuance of document numbers, including maintenance of proper document registers for construction project.

 Maintain specifically assigned project database(s).

 Ensure proper document classification, sorting, filing and proper archiving.

 Review completeness of documentation and prepare document transmittals.

 Perform file backup to ensure proper storage and archiving of electronic registers.

 Prepare project reports, sending project meeting invitation(s) as and when required.

 Arranging travel, visas and accommodation and occasionally, cordinating with the manager to compile minutes of meetings or to provide general assistance during presentations.

 Screening phone calls, enquiries and requests, and handling them when appropriate.

 Assisting Project Directors and Managers on daily task(s).

Duration :May 2013 – November 2013
Position :Senior Human Resource Executive

 Responsible for day-to-day Human Resources operations and administration including payroll processing, recruitment and selections, compensation and benefits, employee relations, employee induction and other related issues;

 To provide support, control and execution of Human Resources functions to all line managers, Head of Department, i.e. recruitment and selections, compensation of benefits, staff confirmation, performance management and employee relations;

 To attend to all disciplinary issues, grievances, staff counselling and other employee- related matters in compliance with the current Labour Laws;

 To manage and supervise subordinates within the department.

 To liaise and respond directly to employees for all payroll-related matters including enquiries and advice sought by employees;

 To update employees records in the payroll system;

 To assist in payroll administration.

Duration :April 2011 – May 2013
Position : Human Resource Executive – Compensation & Benefits

Duration :Jan 2010 – March 2011
Position : Human Resource Officer

Duration :September 2008 – December 2009
Position : Secretary

EXPERIENCE
HR Executive Sept 2020-Oct 2021
 Conducted reports on Microsoft office to present trend analysis on recruitment,
talents pool and research on best tools to help optimize the hiring process.  Recruit, prepare job adverts, contact headhunters firms, negotiate price. Prepare staff handbooks, collaborated with various department, assisting line
managers to understand and implement policies abd procedures
 Recruited and built relationships with totalled 134 new employees from Jan to
June 2021, engaging employees with the company’s culture which translated
to complete 52% of recruitment goal
HR assistant May – Sept 2020
 Communicate with hiring manager, design recruiting poster, expand and open
up different channel or network in recruitment including Facebook, LinkedIn, WOBB and Instagram.  Liased with local head hunter and recruiting agencies
 Collecting numerous of resume, filter and keep in data systems.  Averagely interviewed 3 candidates perday, contributed more than 180pcs
qualify resumes for company in 3 months.
– Lift Operator Dec 19 – Mar 2020
 Provided best customer services and created positive memories for the
guests.  Taught familiarity with the ski lifts and individuals techniques to help
their skiing ability
 Developed strong self-discipline and good communication skills.
– Intern May 2019 – Oct 2019
 Solidate customer service skills by truly listening to the needs and
concerns of clients.  Collecting claims and MC letter from employees, help in generating
employees payroll.  Reviewed P&L monthly results with 3 managers to identify highest and
lowest penetration rates on all products, analysing all staff’s work loads
which increased efficiency of deliveries to store

Experience
Apr 2018 – Oct2021
Marketing Manager

Mar 2014 – Apr 2018
Operation Manager

Jul 2007 – Feb 2014

WORK EXPERIENCE
Freelancer
Various Company
01/2018 – 2021
Event crew
Auction helper
Promoter

Cashier
01/2019 – 03/2020, JB,Malaysia
Collect payments from customers
Balancing cash registered
Basic Accounting

Customer Service Executive
11/2017 – 06/2018, JB,Malaysia
Show empathy to customers
Resolve customers problem with SOP
Act as a bridge of communication between company and customers

Employment History
Logistics / Warehouse Executive
15 Dec 2020 – Aug 2021

Managing 16 employees

Job Duties :
-planning, managing and evaluation of logistics operation.
-work with internal and external teams to ensure accurate shipping and delivery schedule for all products.
-analyze and identify all performance related issues and ensure appropriate steps to prevent loss.
-developing integrated logistics management system, collaborating with other departments.
-planning and tracking the shipment of final products according to customer requirements.
-report all shortage, damages of incoming goods and record it in deviation report.

Logistics Operation Supervisor
13 May 2013 – 31 Aug 2020

Managing 8 employees

Job Duties :
-supervise everyday working of department operating process.
-prepare and maintain workers attendance records and provide feedback to employees.
-maintain and provide efficient backup to supply department and ensure achievement of all internal and external needs.
-maintain accurate inventory records through the use of computerized inventory system.
-analyze and identify all performance related issues and ensure appropriate steps to prevent loss.
-ensure all the incoming and outgoing shipments meet the KPI of the customer.
-report all shortage, damages of incoming goods and record it in deviation report.
-communicate with customer to ensure all the jobs which given by customer complete on time.

WAREHOUSE ASSISTANT

27 Feb 2012 – 20 Feb 2013

Managing 4 employees
Job Duties :
-receives and verifies accuracy of incoming shipments.
-sorts and access the workers to places materials on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code.
-marks materials with identifying information.
-completes requisition forms to order additional equipment and supplies.
COORDINATOR DHL
22 Mar 2010 – 16 Feb 2012
Job Duties :
-a link between the management and the workers and staff.
-supervise all their duties and extend help whenever required.
WAREHOUSE SUPERVISOR

11 Mar 2008 – 15 Mar 2010

Managing 7 employees
Job Duties :
-measure and report the effectiveness of warehousing activities and employees performance.
-arrange for receiving, unloading, organizing of goods and merchandising once everything is unpacked.
-order supplies for the store and keep meticulous records so every product is accounted and for the store remains within budget.
-knowledge for the entire process from beginning to end.

EXPERIENCE

OPERATIONS SUPPORT SPECIALIST/ PURCHASING SPECIALIST — July 2019- present

SENIOR ENGINEER— 2014- July 2019

PRODUCTION ENGINEER (TRAINEE)— July 2013- October 2013
Responsible in operating units testing and implement test
programme  Responsible in writing weekly production yield and gross margins  Investigate and analysed cause of defects in units.  Conduct defect analysis and present report to Production
management

PROFESSIONAL EXPERIENCE

June 2014 – Present
Supply Chain Planner
Task as Master Planner who coordinates and manages plant overall production performance. Work closely with all functions in the company to meet company targets and fulfill customer expectations.
• Prepare & present weekly Master Production Schedule (MPS) to all stakeholder.
• Liaise with the Customer Service team to meet customer expectations.
• Product mix capacity planning.
• Update and monitor daily final throughput to meet monthly S&OP.
• Assist in preparing monthly S&OP.
• Discuss and improve output performance with the production team from various workshops.
• Provide data analysis if S&OP miss-align with customer order actual loading, propose the latest production plan that match with actual loading.
• Liaise with Material Planner on production requirements to ensure sufficient material supply.
• New Product Implementation (follow up on every single layer of BOM setup, FAI build and mass production).
• Ensure on time delivery as per commitment to the customer.
• Ensure finished goods are ready 24 hours before shipment.
• Shorten manufacturing lead time by continuous review aged WIP in the pipeline.
• Implement Kanban system to control excessive WIP in the pipeline for better cash flow.
• Liaise with the sister company for order site balance and technology transfer.
• Support MRP system upgrade and study the benefit from new MRP.
• Support production line conversion or modification by ensuring the downtime involved does not impact customer order fulfillment.
• Analyse the risk in capacity & order fulfillment when management suggests a plant shut down.

Material Planning role:
● Prepare monthly forecast to suppliers (experience in excel MRP calculation & system MRP calculation)
● Prepare PO and liase with suppliers and Finance for related invoice issues.
● Precious metal forecasting and purchase.
● Liase with suppliers on the target safety stock level and ensure the stock is available at all times.
● Weekly aged material review.
● Daily and weekly trigger materials for production use.
● Weekly demand and supply meeting with suppliers.

Supporting role:
● Prepare monthly gross inventory report and review with the team to improve inventory level.
● Prepare and explain the yearly budget to management.
● Freight cost management: review and approve freight invoices, budget for freight cost, select the cheaper forwarder to use by cost comparison, provide forecast for freight spent.

Apr 2010 – June 2014
Supply Chain Senior Planner (Server Storage Division)
Tasked as Regional Planner in the Business Development Unit, coordinated and managed local supply chain, material inventory management, products and cost management, 3rd party hub management, NPI products transfer activities from OEM to Singapore factory, and worked closely with Corp BPM on product transition and positioning.
● Liaising with Corp business team, Finance team and Cost management of product pricing and material cost deduction.
● Develop project pricing plans, communicating priorities and deliverables, and tracking against plans.
● Led NPI Server Storage product introduction from implementation phase to deployment phase. Worked closely with the management team and cross functional teams on NRE cost, RFQ and SOW.
● Liaison with customers from HP, Dothill, IBM and Banta on the monthly production forecast plan, materials aging inventory, Product and material quality issue, Risk Assessment Management, AOS plan, and Costed BOM. Provide solutions and containment plans to meet customer expectations.
● Drove the fulfillment team to provide solutions and deliver the material inventory plan, shipping plan, and ensured production capacity able to meet the monthly build forecast.
● Provide manufacturing support, and work with Engineering teams (product, test, process and quality) to achieve customer business requirement and meet product quality matrices, provide constructive advice and guidance to factory to perform troubleshooting of field or line issues and product failures.
● Review and revise the forecasting parameters regularly to reflect the current business needs.
● Analyzed forecast variance to identify root causes of forecasting error and identify strategies to improve the forecasting and purchasing process.
● Establish, monitor, publish and improve key performance metrics for Forecasting and Planning systems related processes.
● Generate regional statistical demand forecasts for Asia and manage forecast modification and publish for input from Planning and regional sales/marketing.
● Ensure material readiness as per customer demand; expedite sourcing process and recovering process when facing the materials shortage.
● Expediting materials supply when customer demand upsurge, raw materials shortage due to decommission from supplier.
● Participate actively in Return Merchandise Authorization Management (verify the return goods warranty period; manage the RMA account transaction).
● Actively review aging materials and site balance the excess materials with regions, provide resolution for raw materials aging more 45days.
● Participate in New Product Introduction and follow up on material planning readiness to meet FAI build schedule.
● Compile a Waterfall report to analyze the excess materials with the forecast and demand plan; (explain with waterfall chart if the excess quantity is more than MOQ; follow up on the claim transaction; managing the scrap upon customer approval).
● Generate quotations for rework, overtime, damage claims etc. Sales billing and payment follow up.
● Review the project’s inventory level with customers quarterly to ease future EOL claim process.
● Assist in managing a new rented warehouse transaction system (capacity, inventory turn, material aging; report and present the storage and handling cost for management review).
● Handle range of Product portfolios covering the entire Product cycle from Product Introduction to Product Discontinuation.
● Collaborate with the Regional Sales, Marketing and Customer Service team for related inputs.
● Analyzed Forecast Variance and identified strategies to improve the Forecasting process to minimize the variance.
● Analyzed Key Planning Parameters to achieve a balance between Inventory and Forecast.
● Manage Replenishment and inbound Inventory in line with the forecast.
● Liaise with vendors to manage lead time, stock availability and on-time delivery.
● Coordination with the Customer Service team on Product Allocation and Order Fulfillment.
Accomplishments:
● Team effort in achieved of USD 45K cost saving on aging inventory in Q3 & Q4 Y2011 through inventory side balancing and open PO cancellation.
● Developed a comprehensive and customized Microsoft Excel wizard to generate an OFFBOOK report, Materials Requirements Planning Report and Materials availability tracking file.
● Participate in ISO 90001 in Y2011, Y2012 & Y2013 as internal auditor and achieve zero NC during audit.

Supply Chain Planner (Printer division) May 2008 – Apr 2010
Tasked as Supply Chain Planner that works closely with the operation team and manufacturing fulfillment team to meet customer’s forecast plan and order fulfillment.

● Manage customer order thru B2B system
● Generate work order for material kitting and production run
● Review production backlog and drive for recovery.
● Review raw material availability and work closely with buyers to resolve material shortages.
● Daily reporting of production schedule to internal parties and external parties.
● Liaise with customer / buyers / production supervisor / warehouse for any change of schedule, and follow up closely for every order status to customer request date.
● Ensure finished goods are completed within target TAT.
● Work closely with customers for shipment logistics.
● Ensuring on-time delivery and provide logistics support such as arranging air, truck and sea shipments
● Provide a daily shipment report for tracking purposes.
● Work with customer logistic team for import of consign material and export of finished goods.
● Explain the reason of TAT failures and provide corrective action for every failure.
● Inventory management, prepare analysis reports and propose corrective actions for aged materials (scrap/RTV/claim from customer)
● Monitor consign material shelf-life and ensure its healthy stock level at all times.
● Works closely with buyers and warehouses to ensure on-time receipt of JIT materials.
● Work closely with regional demand planners to identify and resolve exceptional changes in the forecast and their impact on the whole supply chain.
● Load the customer demand into the system to drive for material planning.
● Aware of contractual obligations with customers.
● Quoted BOM matching with customer pricing.
● Special control on purchase and storage for high value material.
● Close coordination with in-house production, subcontractor or buyer to clear overdue backlog or make alternative plans towards fulfilling customer requirements.
● Review with sub-con on components and raw material shortages respectively and closed loop liaison with sub-con planners on production recovery or next best alternative.
● Engage in direct purchases as buyer for consign components.
● Control of stock levels; prevention or detection of, and arrangement to reduce surplus inventories (a surplus inventory is a higher stock level than is necessary to cover future demand) and prevention of under-stocking which has a damaging effect on delivery ability.
● Minimize slow & excess inventory for assembly products’ inventory.
● Review between capacity required (derived from delivery planning) and the demonstrate capacity for the respective product lines’ planning (assembly, material & production line setting)
● Capacity alerting for check & balance between cap available vs. current & future demand.
● Stock development categorized by material &/or product line, slow moving, obsolescence & scrap proposal.

W O R K E X P E R I E N C E

Internship (2015) : Product Information Management (PIM)
Collect information detail (specification, image) of electronic components for online brochure.
Data key in.

Part time ( 2019) : Mystery shopper

Part time (2021) : Translator

Full time job ( 2016 ~ 2020):
December 2016 ~ August 2018 – Maintenance coordinator

September 2018 ~ August 2020 – Promoted as Maintenance Executive

August 2020 ~ Current – Promoted as Senior Maintenance Executive

Assist maintenance manager in engineering, procurement, planning, construction and commissioning of process
plant. Playing role in management, technical procurement, and technical project planning in maintenance department.
Undertake works for project and process modification from feasibility study, designing until the completion of the
project including planning, schedule, control and monitor the execution and progress of project works.
Oversee projects progress and performance; ensure work is carry according to master program.
Liaising and coordinating with all parties involved in the projects such as main contractors, sub-contractors,
suppliers, technicians to ensure successful implementation of the project.
Controlling the cost of the materials and labor.
Assess the team’s (technician’s) capabilities and allocate projects according to their workload and experience.
Develop engineering data, such as P&ID, BOM list and 3D AutoCAD drawing. Draft structural engineering drawing
in AutoCAD by understand production / top management requirement
Assist maintenance manager in managing maintenance department system. Coordinate and assign job to technicians.
Develops a maintenance management system that includes preventive and predictive maintenance, parts inventory
control, maintenance cost control and manpower control.
Asist by two maintenance coordinators mainly in data key collecting and documentation daily records.
Make sure all documents needed for ISO continue recording by maintenance coordinators.
Attend ISO audit, Insurance company inspection, JKKP inspection.
Plan and maintain inventory of spares for all equipment. Ensuring cost control by effective negotiations and ensuring
alternate vendors.
Facilities, equipment, machines, piping and fittings procurement and material handling/ management.
Responsible for sourcing & purchase of spare parts, services and modification/ improvement projects for
Engineering & Maintenance functions. Localize equivalent / compatible machine parts for machine from overseas.
Feedback and seek for technical support with supplier when electric components have malfunction.
Maintaining condition of factory’s facilities and equipment.
To maintain safe and clean working environment by enforcing procedures, rules and regulations as stipulated and in
compliance with company policies.
Prepare report for top management in planning, executing and analyzing performance of maintenance department.
Handle project that help to expand and re-layout factory area, improve process to be lean and more efficient.
Travel to China to learn & test new type computer machine at vendor’s company.
Able to apply HS code for spare parts import from overseas.
Designed a system of Work Order Program with the cooperation of company’s IT department to observe
performance of department and to trace back activities history.
In charge of factory’s expansion planning and execution.
Took part in factory set up solar PV system.
In charge to claim Automation Capital Allowance incentive with MIDA by comparing technical performance of
menual operate machine with automation computer machine.
Attend audit conducted by SIRIM.
Attend insurance audit, fulfill requirement of insurance auditor on safety and Bomba issues.

Experience

Apr 2018 – Present
(1 years 7 months) Assistant store manager

Role & responsibilities
-meet store sales and profit targets
-manage all resources within the store to provide customer with a leading shopping experience
-drive the proper execution of established policies,procedures,initiatives and directives
-act as a sephora ambassador ,consistently exhibit the company attitude and values
-manage Daily the Store and be answerable for good management of the store. Overseeing the visual merchandising of the store, the provisioning over stock level and the administrative and legal management of the store.
-monitor daily ,weekly, monthly sales results and communicate to staff member and report through to senior store manager.
-balance time between selling and leading team members on the sales floor
-ensure there is always a MIC on the sales floor, focus team member on serving customers and on selling
-manage the recruitment and training of store team members
-ensure all established visual merchandising and in store communication standards are consistently executed and maintained in the store
-maintain a safe and productive shopping and working environment

Jan 2016 – Jan 2018
(2 years) Supervisor

-Lead a team of beauty advisors to achieve sales and profitability.
-Ensure smooth running of store operations.
-Planning roster when Senior Store Manager not around
-Supervise and coach the team in areas of daily workflow and work performance.
-Maintain optimal level of stock operations and customer service standards.
-Execute store/ brand animations and ensure high quality of merchandising display.
-Build up good relationship with Brand representative.
-Support Store Manager in inventory management.

Jan 2015 – Dec 2015
(11 months) Retail Associate

-Greet and connect with customer in a friendly and helpful manner
-Guide customers with product information and knowledge
-Provide excellent service skills create best shopping experience and sales growth
-Inventory control
-Cashing duties

Sep 2012 – Dec 2014
(2 years 3 months) Senior Sales Associate

Work Description :

• Using the 7 Service Commitments as the foundation for creating the service environment
• Greeting and engaging customers with a smile while creating energy and excitement
• Introducing to customer/crowd by name in a comfortable and friendly way
• Selling to an audience by looking around and maintaining eye contact with all individuals in the group
• Soliciting questions from groups of customers
• Providing accurate price explanations
• Maintaining open body language facing the largest part of the store
• Continuously learning brand and product information
• Communicating features, benefits, price, & commitment to quality
• Asking open/closed‐ended lifestyle questions to determine customers’ product needs
• Tailoring service and selling approach to the individual needs of the customer
• Building the sale based on customers’ needs
• Protecting the customer experience and ensuring customer satisfaction
• Creating customer loyalty by staging future visits
• Knowing store and individual productivity goals
• Closing the sale and reinforcing the purchase decision
• Introducing e‐mail campaign and encouraging customers to share contact information

Store Environment
• Being aware of customer and store environment, recognizing when to engage and when to break away
• Working productively in a team environment
• Team selling with other associates
• Communicating effectively with team and Service Leader, using verbal and non‐verbal communication
• Staying in assigned zone and communicating with Service Leader or Operations Leader if/when zone needs additional coverage
• Taking ownership for store environment by maintaining visual and replenishment standards
• Maintaining a positive demeanor even when faced with difficult situations
• Creating an upbeat, energetic environment, while maintaining open body language
• Maintaining awareness of what is happening in the zone (LP)

RESPONSIBILITIES OF SENIOR ASSOCIATE
1) Maintain high standard of visual appearance throughout the store.
2) Motivated all staff are aware of and focused on achieving daily target.
3) Provides business report on weekly basis and departments report on
slow moving and fast moving item to the store manager,
4) Develop customer loyalty and establish report and encourage feedback;
study the competitions in the market and implement themes and activities that
will enhance the sale.
5) Coaching and training for newly joined staff in the store.
6) Provide leadership to others and at times be responsible for opening and
closing the store.
7) Planning daily coverage sheet to ensure TPLH are healthy.
8) Perform cashiering duties

Door of responsibility
In charge of visual merchandising responsible for creating an exciting visual environment in the store and supporting all visual initiatives,also responsible for merchandising the floor,creating interesting and appropriate window displays and changing the apparel on mannequins according to VM guildline.

2007 – 2012
(5 years) Service Technician

Troubleshooting and fault-correction of electrical/electronic appliance, machines and equipment.
Performs simple repair and maintenance

Experience

Asst. Export Sales Manager – March 2020 – Present
Industry: Manufacturing
 Determines annual unit and gross-profit plans by implementing marketing strategies; and
analyzing trends and results.
 Establishes sales objectives by forecasting and developing annual sales quotas for regions and
territories; and projecting expected sales volume and profit for existing and new products.
 Establishes sales objectives by forecasting and developing annual sales quotas for regions and
territories; and projecting expected sales volume and profit for existing and new products.
 Identify new opportunities with new/ existing clients.
 Monitoring & supervising customer service team activity accordance to client requirement.
 Credit monitoring and ensure receivable in timely manner.

Sales Executive – April 2018 – February 2020
Industry: Manufacturing
 Define, develop & Implement the company’s sales & marketing strategies to achieve company’s
sales, market share, growth and objectives.
 Identify new opportunities with new/ existing clients.
 Monitoring & supervising customer service team activity accordance to client requirement.
 Credit monitoring and ensure receivable in timely manner.
 Routine reporting for sales activity, LME and coordination within the team.

Sales & QA Supervisor – December 2013 – March 2018
Industry: Manufacturing
 Implement & ensuring the company’s sales & marketing strategies achieve company’s sales,
market share, growth and objectives.
 Coordination
 Credit monitoring and ensure receivable in timely manner.
 Routine reporting for sales activity, LME and coordination within the team.
 SAP developing as Key user for sales & planning module
 Identify new opportunities with new/ existing clients.

Working Experience

Position Title (Level): Production Planner (Injection Molding) (Junior Executive)
Specialization: Manufacturing/Production Operation
Role: Management
Industry: Manufacturing
Years: 3 years (2010~2013) (working experience)

Job Description:
1. Include in new department Setup call phase 9 (DSLR Lens Camera Injection Molding) (Operation Start Dec’2010)
2. Create and maintain production, work, and shipment schedules and prioritize job orders for production optimization.
3. Update 4M as per monthly Demand & optimize production cost.
4. Liaises with sales division to determine customer requirements
5. Liaises with suppliers, the human resources department, and maintenance employees to ensure all workers, materials, and machinery will be available when required.
6. Complete status reports and data analysis to review and evaluate production progress, work in process, and raw material inventory and finished goods demand.
7. Interact with shop floor management on a daily basis to resolve issues regarding manufacturing efficiencies or to provide additional information as requested from Manufacturing, Customer Service and Accounting.
8. Effecting changes to production schedules to ensure that production deadlines are met.
9. Compiling status and performance reports and submitting them to management in a timely manner.
10. Promptly informing the relevant departments of changes to current production schedules.
11. Estimating the amount of material, equipment, and labor required for production.
12. Lead Monthly Stock Count at Production.
13. Monthly KPI update & present in MRM meeting every month.
14. Experience as auditee for ISO 9000 & ISO 14000.

Position Title (Level): MPL Senior Engineer (Material, Planning & Logistics)
Specialization: Manufacturing/Production Operation
Role: Management
Industry: Manufacturing
Years: 1 years (2013~2014) (working experience)

Job Description:
1. Setup person when factory 1st allocates at Melaka as 2nd Plant (1st Plant at Batang Kali). Setup cover Planning design, Warehouse layout, procedure & 4M. (Start Operation April 2014)
2. Monitors customer demand for assigned finished goods to assure quality and monitor change, assists internal departments to resolve demand related problems both internally and externally.
3. Manage day-to-day supply and logistics activities to maximize the efficiency, reliability, timeliness, and cost effectiveness of the organization’s supply chain.
4. Prepare Material Planning and Production Planning to make sure Production and Material meet the customer requirement.
5. Manage and direct materials planning and control, procurement, inventory management, storage, warehousing, logistics, transport and distribution.
6. Prepare rolling capacity & demand summaries to ensure operational efficiency is capable of meeting requirements.
7. Lead, direct, evaluate and develop staff to ensure resources are used effectively and work schedules and targets are met.
8. Involve directly with ERP system, purpose to control all our stock and item in the company.

Position Title (Level): Assistant Manager (MPL & PROCUREMENT DEPARTMENT)
Specialization: Manufacturing/Production Operation
Role: Management
Industry: Manufacturing
Years: 2 years (2014~2017) (working experience)

Job Description:
1. As Assistant Manager, to cover all the related job such as Logistic, ERP, Material Planning, Production Planning, and Procurement and directly involve with MIDA and Royale CUSTOM matter.
2. To review and confirm Material Planning and Production Planning to make sure Production and Material meet the customer requirement.
3. To manage overall operation in Logistic department including Receiving, Supply, and Delivery.
4. To make sure Logistic Executive updating receiving and supply process in daily basis.
5. To make sure Warehouse Executive to update Daily delivery to customer and meet their requirement follow their daily request.
6. To make sure Logistic Executive and Warehouse Executive on role to control all purchase part and finish good and the movement of the part in the factory.
7. To make sure Procurement Executive keep communicate with supplier and update Purchase Material Receiving Schedule and Consumable item for operation side and must be sure no interruption at production line.
8. Monitor & guide Logistics Executive on MIDA exemption for oversea purchase part & Approved Logistics Executive Industrial Report to Royale CUSTOM.
9. Check & Review Weekly & Monthly Performance for ERP transaction (Inventory In/Out, FIFO, Sale Order, GRPO Direct & Indirect).
10. Prepare Departmental Budget & Review monthly with Warehouse executive & Logistics Executive.
11. Lead, direct, evaluate and develop staff to ensure resources are used effectively and work schedules and targets are met.
12. Actively involved in data capturing and audit programs, physical inventory, cycle counting, delivery and non-conformance material flow process.
13. Examine existing procedures or opportunities for streamlining & improvement to increase effectiveness & reduce cost.
14. Review PDCA Weekly for Delivery Performance & Supplier Performance.
15. Lead Department Cost Down Activity every year.
16. Approved Internal Auditor for ISO9001-2015 & TS16949

Position Title (Level): Assistant Manager (Receiving & Shipping Department)
Specialization: Manufacturing/Production Operation/Supply Chain/Logistic
Role: Management
Industry: Logistics
Years: 4 years (2017~2020) (working experience)

Job Description:
1. In team to setup New Honda Logistics Warehouse at Malaysia (1st in Malaysia). To make sure 4M and all related item to run warehouse operation and meet our customer requirement. (Start Operation on Dec’17)
2. As Assistant Manager, to cover all the related job such as Receiving, Shipping, Department planning, Budget planning
3. To review and confirm all monthly planning and weekly planning for receiving & shipping.
4. To review & control shuttle service by volume demand by customer.
5. To make sure available space for warehouse storage.
6. To make sure Logistic Executive updating receiving and supply process in daily basis, to make sure no delay in receiving schedule and no downtime in production line. Also manage to control their staff and 5’s.
7. To make sure Warehouse Executive to update Daily delivery to customer and meet their requirement follow their daily request.
8. To make sure Logistic Executive and Warehouse Executive on role to control all purchase part and finish good and the movement of the part in the factory.
9. Lead, direct, evaluate and develop staff to ensure resources are used effectively and work schedules and targets are met.
10. Actively involved in data capturing and audit programs, physical inventory, cycle counting, delivery and non-conformance material flow process.
11. Examine existing procedures or opportunities for streamlining & improvement to increase effectiveness & reduce cost.
12. Involve directly with Lins-D system integrated with Barcode system, purpose to control all our stock & stock movement.
13. Actively Involve Cost-Reduction program call ‘SHISAKU’ every year.

Position Title (Level): IMC Manager (Inventory Management Control & Delivery)
Specialization: Manufacturing/Production Operation/Supply Chain/Logistic
Role: Management
Industry: Logistics
Years: 1 years (2020~2021) (working experience)

Job Description:
1. Responsible for stock counting procedures and leading the investigation to minimize variances and come up with an improvement plan.
2. Responsible for daily cycle count activities and to take necessary action on variances found to avoid reoccurrence. To ensure that all counter measures taken to maintain high level of stock accuracy control is implemented.
3. Responsible for timely inventory updates, ensuring proper implementation of FIFO, cycle counting and ensuring the accuracy of inventory
4. Analyze & review monthly stock reports such as stock turnover, write off, returned, adjustment and variance report besides preparing any other ad-hoc reports as and when required by Management.
5. Monitor and control all incoming and outgoing inventory movement and transaction
6. Monitor & review stock holding levels to ensure sufficient warehouse space and contingency plan if any additional space required
7. Ensure security, safety and cleanliness of the warehouse complies with the law and strictly adheres to the Kerry’s SOP and guidelines.
8. Lead the inventory team by providing clear direction and instruction, overseeing attendance, monitoring performance and provide proper guidance and training as needed.
9. To work very closely with Supply Chain on ageing product for further action in order to minimize stock deterioration
10. To initiate, to review and to implement any procedures pertaining to inventory management and control for effective operations
11. To ensure all stock variances being analyzed and studied to get the root cause of the variances. To prepare corrective and preventive measure on any variances found during daily cycle counts and monthly stock counts to avoid reoccurrences of similar mistake. To prepare daily, weekly and monthly report to customers, management and other relevant parties.
12. To monitor and control product damage occurrence and to ensure it is updated into SAP for stock accuracy.
13. Responsible to provide inventory accuracy management performance reports on monthly, quarterly and yearly basis for management information and make recommendations to facilitate management decision-making
14. Review manpower requirements from time to time according to the business need.
15. Perform other duties and responsibilities as assigned by Management from time to time.
16. To coordinate and establish cross-department effort and supply chain activities from customers’ request, demand forecast, require material, procurement, production until finished goods delivery.
17. Ensure customer satisfaction with on-time delivery and complete trade and shipping documentations
18. Establish teamwork and good rapport with forwarders and colleagues
19. Managing the global 3PL relationship (incl. contract), performance, quality, and cost
20. Provide tactical support when needed for day-to-day issues as well as for crisis management. Escalates issues as necessary.
21. Effectively supports New Product Launches with seamless logistics and distribution support
22. Responsibility to make sure SAP system is up to date. Weekly check SAP transaction performance with Warehouse executive.
23. Responsibility in the Barcode system project integrated with SAP system. (To review and approve Barcode flow design before Top Management approval)
24. Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers

EXPERIENCE
Real Estate Agent
June 2017-Present
1. Compared current properties with similar recently-sold
properties to determine competitive market price.
2. Promoted property sales through advertisements, open houses,
multiple listing services, and other online advertising platforms
3. Prepare documents such as representation contracts, purchase
agreement, closing statements, leases, and deeds

Tutor
November 2016- May 2017
1. Develop lesson plans and prepare students for exam
2. Create an engaging and supportive classroom environment for
all students

Experience

Mar 2017 – Aug 2021
(4 years 5 months) Sales Manager

Train new staff
Monitor and folow-up on customer
Understand the market,trends,customer and competition

Mar 2017 – Present
(4 years 7 months) Distributor Sales Personnel

Feb 2014 – Feb 2017
(3 years) Restaurant Manager

-Training and development new staff.
-Food and labour cost control.
-P&L
-Recruitment.
-Handling customer feedback.
-Manage and maintain the hygiene standards established.

May 2012 – Jan 2014
(1 years 8 months) Baker

Assist Chief Baker in daily food preparation.

Assist in retail department when required.

Prepare ingredients and mise-en-place for production.

Minimize the wastage and spoilage of ingredients and other food items.

Manage and maintain the hygiene standards established.

Sep 2010 – Dec 2011
(1 years 3 months) Team Leader

Perform other tasks or projects assigned by the management.

Maintain the quality of food preparation and presentation.

Perform other tasks or projects assigned by the management and supervisors

Dec 2008 – Jan 2010
(1 years 1 month) Baker

Able to produce breads/buns on schedule.

Maintain the quality of food preparation and presentation.

Responsible to clean up workplace on daily basis.

Manage all operational duties in the department such as daily production of Breads.

Assist in inventory checks and daily ordering.

Perform other tasks or projects assigned by the management and supervisors

Jun 2008 – Dec 2008
(6 months) baker traniee

Able to produce breads.

Practice good housekeeping & workplace/kitchen safety awareness.

Responsible to clean up workplace and perform minor maintenance to equipments on daily basis.

Experience

Dec 2019 – Jan 2021
(1 years 1 month) Sales & Marketing Manager

1. Recruit, hire, and lead a team of salespeople.
2. Set sales target and track progress.
3. Coach salespeople on sales tactics and provide guidance to improve services to customers.
4. Forecast monthly and quarterly sales and strive to achieve team sales target.
5. Organize regular sales meetings.
6. Organize special campaigns / promotion events to drive sales
7. Maintain a strong focus on customer service and satisfaction.
8. Provide excellent customer services.

Jun 2018 – Nov 2019
(1 years 5 months) Business Development Manager (China)

1. Develop new market in China (Cooking oil, snacks, instant noodles)
2. Trade exhibition
3. Develop new distribution channel (Distributor / Direct to supermarket)
4. Manage promoters on ad hoc basis
5. Arrange promotion activities
6. Demand generation (talks, roadshow etc.)
7. Budgeting
8. China CIQ matters on food labels & regulations
9. Successfully listed products into Fresh Hema Supermarkets.
10. Daily Guangzhou office operations

Oct 2011 – Feb 2018
(6 years 4 months) Sales & Marketing Director

1. In charge of Industrial sales (oats in industrial pack) in China. Main customers : Cofco, Tong
Yi, Heizn, Super, Zhi Qiang, Zhi Lin etc.
2. FMCG Sales (via distributors or direct to supermarkets) for own brand of oats products
3. Demand generation on imported products (non dairy creamer, high fat powder etc) in China.
4. In charge of OEM business for Hong Kong & China Park & shop, Ren Ren Le, Vanguard &
Walmart
5. Export sales for Industrial Pack.
6. Managing a sales team of 10 people
7. Develop strategies to achieved sales target
8. Create good relationship with distributors & buyers
9. Fully accountable for total profit & loss
10. Arrangement of company’s trade exhibitions
11. Successfully to balance to sales ratio 50% of FMCG & 50% of industrial sales, from 20% of FMCG & 80% industrial sales by increasing volume of FMCG sales, from RMB 8 million to RMB 30million of total sales of RMB 60 million.

Dec 2006 – Sep 2011
(4 years 9 months) Area Sales Manager

1. Promoting agricultural chemical products to plantation, fruit orchards, paddy fields and vegetable farms.
2. Implementing loading programs to load dealers.
3. Customer interface and relationship management.
4. Doing promotion work with dealers to potential target
5. On time AR collection.
6. Market development – seeking for new potential dealers
7. Provide technical service to customer
8. Supervising 2 promoters on Demand Generation work
9. Pricing strategy and control
10. Organizing planters meeting to do product presentation.
11. Business management, system and procedure.

Jul 2001 – Nov 2006
(5 years 4 months) Assistant Planting Manager

-Assisting Estate Manager to run daily estate’s operation.
-Currently assisting estate manager to run about 1400 hactares of estate with 5 staff and 200 workers.
-Succesfully to drive below 5% of unripe Fresh Fruit Bunch (FFB) which to be sent to Palm Oil Mill.

Professional Experience

Sales and Business Development Manager (MAY 2018 – Present, Johor)
• To establish rapport with corporate and clients & generate event & leads.
• To forming partnerships with other businesses to sell company’s product & services.
• Business development and open tap by expanding business reach into a new market.
• Build strong engagement with clients to drive referrals.
• Obtaining leads to meet the leads target, prospecting and follow up calls, meet clients to conduct sales presentation.

Sales Account Manager (MAY 2016 – JUNE 2018, Johor)
• To execute and monitor effectiveness of sales strategy and promotion plan to support expansion of U Mobile product & services in assigned & territories.
• To build and drive the growth of U Mobile dealers in respective areas.
• To achieve assigned pyramid level dealers target.
• To perform trade event, visit and tactical ground support to ensure optimum sales performance.
• To achieve prepaid & postpaid active dealers target and proactively recruit potential dealers.

SME Account Manager (APRIL 2014 – APRIL 2016, Johor)
• Managed all accounts including renewal, expansion, pricing discussion.
• Ensured that necessary administrative tasks are undertaken within set deadlines.
• Managed administrative tasks along with phone calls by effective time management.
• To be a champion of change and display a positive attitude at all times towards colleagues and tasks performed
• Developed new business opportunities in order to generate more sales.

Personal Banker (MARCH 2013 – MARCH 2014, Johor)
• Provided financial planning advice to our customers and developed wealth management products/services to suit their needs.
• Emphasized quality customer service to customers from different backgrounds on making good investment decisions.
• To grow existing customer base with bank’s wealth products and to acquire new clients to bank, in accordance with business goals.
• Conducted sales pitch sessions to support inbound and outbound customers.
• Assisted clients on taking up guaranteed low-risk, endowment-related plans which are structured conservatively so that they are protected from adverse changes in the economy.

Business Development Manager (MAY 2011 – FEBRUARY 2013, Kuala Lumpur)
• Generated sales leads either alone or in conjunction with managing director.
• Pro-actively initiate sales calls, handle sales objections and close deals.
• Developed a clear understanding of the client’s business needs through appropriate research and building of high quality long term relationships with clients.
• Identified potential opportunities to achieve business objectives for each client.
• Retained existing clients and grow the pie through effective Key Account Management of MAJOR clients.

Sales and Marketing Consultant (APRIL 2009 – APRIL 2011, Johor)
• Presented and sold company products and services to current and potential clients.
• Established and maintained clients and potential client’s relationship.
• Handled clients’ inquiries and complaints.
• Participated in marketing events such as seminars and trade show.
• Stock take and other duties as assigned.

Sales and Marketing Consultant (MAY 2007 – MARCH 2009, Johor)
• Developed and implemented sales and service tools.
• Experienced in dealing with various sectors of target audiences in all kind of situations.
• Rolled out strategies in order to persuade customers to close the deals.
• Ensured delivery of product to customers in timely manner.
• Assisted sales and service manager in preparing and verifying invoices, products and merchandise.

EXPERIENCE

(Jun 2018 to current)
Senior Executive
• Guiding and assist on review of payroll and accounts for a team of 3 before being reviewed by the Manager.
• Data entry of accounting transactions to generate receivable reports and payable reports, and assist on generating sales invoice for clients that require this part of the service.
• Preparation of full set management accounts, including reconciliation reports for Singapore private limited entities and oversea HQ’s, i.e. France, UAE, Taiwan, China and Hong Kong which encompass a portfolio of 50 mainly trading, investment and trust accounts.
• Preparing GST accounts for the submission of GST F5
• Preparation of unaudited financial statement based on Singapore Financial Reporting Standards and XBRL as and when required
• Seeking information from clients on any changes in the monthly payroll, and subsequently prepare the payroll report accordingly. Once approved, we would perform the CPF submission online or via email based on the methods available for payment
• Assisting on Accounts Payables on behalf of the clients including payroll payments.
• Coordinate with tax departments and auditors as and when required
Reasons of leaving: Develop new skills.

(Nov 2016 to Jun 2018)
Accountant
• Data entry for all accounting transactions relating to the construction projects tendered by the Company.
• Preparation of full set management account for review by the Director.
• Assisting in asking for payments from debtors and perform simple checks on payables
• Payment processing for suppliers, i.e. Consolidating invoices and making sure all purchase orders are completed with delivery notes, prior to making payments.
• Recommended improvements in process.
• Malaysia payroll preparation including submission for statutory payments, i.e. EPF
• Preparation of GST accounts to be reported to the IRB of Malaysia for monthly submission.
Reasons of leaving: The Company completed its project and closed off the Company.

(Feb 2016 to Oct 2016)
Account Executive
• Handle accounts receivables and accounts payables
• To process and prepare payments to suppliers and expense claim
• Monitor and process matter related to GST. For example, checking monthly account before submission GST03 form.
Reasons of leaving: A better deal was offered.

(Nov 2014 to Oct 2015)
Audit Assistant
• Prepare audit working paper, audited financial statements and audited report
• Prepare tax computation, related worksheets and submit tax returns
• Complete audit assignment for clients from various industry (trading, services, construction, etc)
Reasons of leaving: Decided to seek for accounting role

EMPLOYMENT HISTORY

JUN 2009- SEPT 2013
Period employment: 1st June 2009
Designation/Position: Account and Audit Assistance
Duties
o Preparation of full set account of private limited, partnership, and sole proprietorships.
o Compilation of financial statements of private limited and
o Preparation of income tax return for private limited companies
o Bank reconciliation
o Audit schedules: Accruals, Prepayment, Fixed Asset, etc
o Audit working paper, program, and cross references
o Audit-check subsequent payment, send confirmation letter to bank and debtor.
o Audit -ensure salary, CPF are correctly take in.
o Prepare aging reports: Debtors and Creditors
o Prepare monthly management accounts and reports

OCT 2013 – MAY 2014
Account Executive
Period employment: 1st OCT 2013 – APR 2014
Designation/Position: Account Executive
Duties

o Preparation of full set account of SDN BHD
o Liaise with banker for cheque book and transfer money in and out to foreign country
o Liaise with the Finance from bank regarding the loan and facilities for import raw material from German and China.
o Preparation of income tax return
o Bank reconciliation
o Issued cheque and Payment voucher, invoice, and Salary.
o Prepare aging reports: Debtors and Creditors
o Prepare monthly management accounts and reports
o Liaise with Auditor for company account
o Prepare weekly costing and budgeting report
o Coordinate with German Company for the machine breakdown and repairing accessories through email and phone call.
o Updated the monthly report to HQ in Singapore.
o Inventory Report, FIFO and Average Method

JUN 2014 – MAY 2019

Period employment: 1st JUN 2014 – MAY 2019
Designation/Position: Account Executive
Duties
• Handled full set account for 5 different company.
• Preparing Profit and loss and Balance Sheet
• Ensure seniors are accurate recording of accounting transactions
• Coordinate with external parties including external auditors, tax agents, corporate secretarial and government authorities, where required.
• Prepare tax computation.
• Assist in cash flow management (cash flow projections and monitoring)
• Prepare and maintain bank reconciliations and statement of accounts.
• Apply work permit for new staff (foreigner)
• Prepare monthly CPF and SDL.
• Prepare monthly sales and commission report
• Quarterly GST submission
• Issued Cheque and claim for director and supplier.
• Prepare Aging Debtor and Creditor
• Assist in accounting work of subsidiaries as and when necessary.
• Training staff for the team building purpose.

Employment History
1) Position : Accountant [May 2017 – Present]
Job Responsibilities :
 Perform monthly closing to ensure that it is submitted within the stipulated timeline
together with management reports and analysis which provide useful information for
management decisions
 Liaise with external auditors, tax agents, and bankers
 Prepare BNM reports as per required in the industry
 Oversee and plan for daily operational cash flow to support business activities
 Coordinate and solve problems for the team

2) Position : Accountant [Aug 2016 – Apr 2017]
Job Responsibilities :
 Perform monthly closing to ensure that it is submitted within the stipulated timeline
 Assist in yearly forecasting and annual budgeting
 Prepare and maintaining full set of accounts
 Liaise with external auditors and tax agents
 Involve in adhoc projects as and when necessary

3) Position : Assistant to COO [Jan 2015 – Aug 2016]
Position : Accounts Executive (Senior Executive) [Oct 2012–Dec 2014]
Job Responsibilities :
 Led a team of four and monitored accounting process to be in compliance with
company policies.
 Liaised with auditors, tax agents, company secretaries and bankers.
 Contributed in a project of changing ERP system.
 Prepared various reports, analyzed variances and presented to higher management
for decision making purpose.

4) Position : Accounts Executive
Job Responsibilities :
 Handled accounting operations (including A/R, A/P, and Financial Statement),
maintained accounting records and tracked financial transactions.
 Prepared bank reconciliation statements and receivable and payable forecast on
monthly basis.
 Managed monthly payroll function for 50 employees.
 Conducted interviews up to executive level.

5) Position : Tax Assistant
Job Responsibilities :
 Prepared corporate and individual tax computations and return for timely submission
to the tax authorities.
 Communicated and coordinated with clients and officers from Inland Revenue Board
on tax issues and settlement of tax liabilities.
 Provided guidance and advices to clients on tax compliance requirements.
 Monitored monthly tax administration e.g. submission of tax estimates/revised tax
estimates, payment of monthly tax installments etc.

Employment History

September 2014-September 2015
Executive

Responsibilities:
• Interacted with customers in a busy, crowded environment
• Enthusiastic accepted payments from customers
• Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability
• Demonstrated ability to interact with customers from diverse cultures and backgrounds
• Commended for multitasking abilities
• Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service ability to find win-win resolutions
• Responsibility for remittances, IBG, cashier order, account opening, customer services and others.

Eco World Development Group Berhad
October 2015 –Jun 2018
Finance Executive Johor, Malaysia

Responsibilities:
• Daily key in invoices, daily collection
• Work as treasury and account.
• Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability
• Handing in real estate management account, developer & Singapore office account.
• Involve in closing.
• Commended for multitasking abilities
• Responsibility for inter-co company, billing, withholding tax & etc.
• Manage daily volume of invoice for colleagues.
• Ex-committee of internal events in company, able to handle & work with others.

July 2018- August 2019
Finance Executive

Responsibilities:
• Handle in credit control, chasing for customers; housing loan & payment.
• Issue billing and reminder
• Checking AP invoices
• Dealing with China marketing sales staffs
• Update outstanding & billing need to issue every month
• Postage for all billings
• Call customers to chase for housing loan
• Balance the outstanding housing amount with China and ensure is daily with Malaysia company

August 2019- September 2020
Finance Executive

Responsibilities:
• Handle for Inter-company recon, interest report for US and China company with Malaysia.
• Issue credit note & debit note to US.
• Translate all the English version of payment to Chinese.
• Simple closing and GL.
• Issue letter and liaise with bank about foreign exchange rate, car loan and bank guarantee.
• Monitor assistant job like daily payment and data entry for AP invoices.
• Monitor for all the rental & tenancy agreement.
• Checking for staff’s OT which provided by HR.
• Commended for multitasking abilities
• Checking for the scrap sales of company.
• To summarize total sales report to manager.
• Do annual stock-checking

EXPERIENCE
Jul 2017 – Mar 2021 (3 years+)
Freelancer – Manage Accounting & Other Services
– Provides financial information to management by researching and analyzing accounting data;
preparing reports.
– Prepares asset, liability, and capital account entries by compiling and analyzing account
information.
– Recommends financial actions by analyzing accounting options.
– Summarizes current financial status by collecting information; preparing balance sheet, profit
and loss statement, and other reports.
– Maintains accounting controls by preparing and recommending policies and procedures.
– Guides accounting clerical staff by coordinating activities and answering questions.
– Reconciles financial discrepancies by collecting and analyzing account information.
– Secures financial information by completing database backups.
– Answers accounting procedure questions by researching and interpreting accounting policy
and regulations.
– Maintains customer confidence and protects operations by keeping financial information
confidential.
– Liaise with auditors and tax agents in terms of inquiries, supporting schedules and
documentation, statutory financial statements etc.

Feb 2016 – Mar 2017 (13 months)
Financial Controller
RESPONSIBILITIES: –
– Manage all accounting operations (full set account) including Billing, A/R, A/P, GL, and
Revenue Recognition
– Coordinate and direct the preparation of the budget and financial forecasts and report
variances
– Prepare and publish timely monthly financial statements
– Research technical accounting issues for compliance
– Support month-end and year-end close process
– Ensure quality control over financial transactions and financial reporting
– Manage and comply with local government reporting requirements and tax filings
– Develop and document business processes and accounting policies to maintain and
strengthen internal controls
– Monitors and confirms financial condition by conducting audit; providing information to
external auditors.
– Monitor and track project’s progress create in order to maintain comprehensive project
documentation such as progressive claims
– Manage all HR operation including Payroll & benefit administration, recruitment, maintaining
current HR files and databases
Reason for leaving:
I’m planning to leave this job because my current job’s learning has ceased and I found my
professional development has been limited, that’s the main reason why I’m seeking out a new
position. I’m looking forward for new challenges, opportunities and grow in new company.

Apr 2015 – Oct 2015 (7 months)
Account Executive (Freelance)
RESPONSIBILITIES: –
Develop and maintain financial databases (various of companies database) which inclusive:
– Resolve accounting discrepancies and irregularities
– Oversee accurate and appropriate recording of revenues and expenses
– Handle full set account
Reason for leaving:
a. I worked as freelance during my pregnancy, I was gave birth on Nov’15.
b. However as a freelancer, I am contracted for only as long as it takes to finish the task I have
been assigned. After gave birth, I’m looking for employment with a company that allows me
to use my professional experiences and skill sets in a long term, mutually beneficial
professional relationship

Sep 2007 – Mar 2014 (6 years 6 months)
Sales & Admin Manager
RESPONSIBILITIES: –
(1) Administrative, Financial and HR
– Analysis of the books and reporting to management
– Overseeing all tax and regulatory/compliance issues
– Contributing to decisions regarding financial strategy
– Handling Letter of Credit (LC) and relevant documentation of account department
– Monitoring the performance & supplying supervision on all staff
– Ensure that the staff maintain proper discipline and monitor their job from time to time
– Orients and trains staff and maintains team effectively
– Following budget expenses
– Check through all the clerical activities of the Sales, Account, HR and Purchase departments and
making sure everything running smoothly.
– Maintain and effectively handle all the corresponding activities of the company
– Created highly effective organizational and filing systems
(2) Sales & Shipping
– Scheduling the sales work and maintaining the sales volume of existing buyers
– Trouble shooting and handling overseas buyers
– Responsibility for the sales process from initial point of contact (lead generation), presentations,
proposals, through contract negotiations and execution
– Meet/exceed minimum quarterly and annual sales objectives
– Work closely with the operational teams, utilize relationships to ensure that product
implementation schedules are met
– Implement and enforce in export compliance to local standards (CJ5, CJP2)
(3) Purchases
– Doing researches, evaluates and purchases of Raw Material (Melamine Faced Chipboard)
– Prepares and processes purchasing related documents
– Maintains cooperative working relationships with vendor
– Resolves problems and issues arising from purchase of raw materials
Reason for leaving:
a. I achieved everything professionally that was available at my last employer and feel that in
order to keep improving myself both personally and professionally, that it was time to move
onto a new company with more room for growth
b. Company restructured.

Jun 2005 – Sep 2007 (2 years 3 months)
Admin & Account Executive
RESPONSIBILITIES:
– Handle full set account
– Reconciles bank statements by comparing statements
– Maintains accounting databases by entering data into the computer; processing backups
– Dealing with sales invoices, income, receipts and payments
– Preparing wages and managing claims for expenses
– Giving administrative support
Reason for leaving:
I quit this job because my father had sold the business share to others.

Sep 2001 – May 2005 (3 years 8 months)
Admin Cum Account Assistant
RESPONSIBILITIES:
– Arrange as well as prioritize work to be able to hookup with due dates
– Exercise discretion in disclosing information
– Post records and maintain accounting operations
– Maintenance of sales and purchase transactions
– Control inflow and outflow of cash and cheques
Reason for leaving:
I left this job due to another family business was required me to work there.

Jan 2001 – Jul 2001 (6 months)
Software Trainer Cum Administrator
RESPONSIBILITIES:
– Contact / teaching time with learners on an individual or group basis
– Promoting courses to walk-in customers
– Carrying out software training (UBS Accounting, Inventory and Chinese Star) to the learners
– UBS Accounting troubleshooting via telephone
Reason for leaving:
I quit this job due to family business was required me to manage on Account Department

Experience

May 2016 – Apr 2020
(3 years 11 months) Assistant Account Manager

• Perform monthly Interco recon and ensure both party balances is tally.
• Monthly prepare Flash / Revenue report for Corporate. Present various revenue analysis reports to top management.
• Monthly prepare cash flow forecast and submit to corporate team and weekly update the cash position to Treasury team.
• Monthly prepare payment plan and prepare necessary documentation to do Fund transfer before payroll and other payment cut off.
• Lead the Finance team which having 4 finance staff under me.
• Assisted VP Finance and prepared financial statements for company 3 entity.
• Prepared audit analysis and assisted company auditors in all queries.
• Preparation of tax computations for review by Group Tax at HQ
• Worked with VP and provided analytical support for various budget processes based on annual budget requirement.
• Provide variance analysis budget vs actual cash flow range to op management
• Evaluated financial entries and documents and corrected all errors if required.
• Assisted VP in monthly closing cycle.
• Lead Account Payable team
• Ensured compliance to all financial policies and procedures.
• Maintained knowledge on all trends and practices.
• Daily verified and approve purchase request form and petty cash form submitted by all department.
• Attending monthly and quarterly stock take.
• Consolidate budget for mid-year & Annual.
• Prepare month MBR slides for management review.
• Working with other department on departmental annual Budget and reforecast number.
• Every month prepare Forex report and submit to HQ within deadline.

Oct 2015 – May 2016
(7 months) Senior Executive Accounts Payable

Handle end to end process of Accounts Payable. Payment, upload online payment, weekly fund request and maintain cash books.

Lead a team for Accounts Payable.
KPI on invoice processing. Monthly process more than 1000 invoices.

Jun 2008 – Aug 2015
(7 years 2 months) Senior Account Executive

Gst input

Monthly do gst reconciliation and input GST Return at custom website

Ad-hoc job
Monthly prepare partial forecast, cost trend, Variance analysis, NWC report and GL reconciliation against actual vs forecast.

AR portion
Taking care of AR portion.
Upload selling price.do the reconciliation against sales invoice and selling price.-
Generate debit note and credit note accordingly. Time to time communicate with customer on the payment schedule and invoice discrepancy. Monthly prepare collection forecast for treasury on the cash flow forecast.

DSO will calculate monthly when request by finance director.
Attend weekly AR call with program team to solve the problematic invoices.
Meet up customer if there is collection problem.

AP Portion
-prepare interco VIR and interco recon
-AP Cash Flow Forecast prepares on weekly basis and quarterly basis and report to Finance controller.
-I will review AP Payment weekly, base on Critical supplier and overdue invoices. The payment will release base on forecasted amount.
– Non Po Invoices will get verification from each related department and finance controller. Once get all level approval will scan the invoice with GL code & Dimension to Global Shared Service Centre.
-Every week will check staff claims and verify. This verification done at our online system called EBPM.
-I am also Local Administrator for EBPM system. Any error on report or master file will rectify and solve it.
– Monthly basis will check and verify Managers Claim example Telephone claim, vehicle Maintenance claim, and medical claims. Once I approve all the claim will send to Finance controller, General Manager and finally submit to Payroll.
-Try to solve for those long over due invoices which under blocking. Working with my team on the blocking invoices and long over due invoices until it solve. Some time directly liaise with supplier on blocking invoices example: price discrepancy, Quantity discrepancy, goods not received and etc.
-quarterly prepare nwc file.
Month End Closing

•GL account related to AP will review on the month end closing and any wrong entry will reclassified by pass Journal Voucher.
•Reconciled GRNI Report
•Print out below report for checking purpose
-Total purchase by supplier
-Total registered invoices by supplier for that current period
-AP aging Summary before run revaluation – this amount must be tally with TB
-AP Aging Detail before Revaluation – this amount must be tally with TB
-Recalculate Business Partner for that current period.
•Run Revaluation by Currency.
•Print again AP Aging Summary & Detail as Final report and Recon with TB. The balance must be same.
•GRNI Revaluation will do manually after Recon GRNI account. Will pass Journal entry for Revaluation.
•For those Supplier account showing balance in Debit, will rectify the issue and try to close on following month.
•Prepare AP reports monthly for treasury to know usage of foreign currency by each month.
•Quarterly prepare EAL report for Bank Negara.

Jan 2007 – Jan 2008
(1 year) Account Assistant

Fully Incharge for A/C Payable.

Matching invoice with PO, DO, GRN.

Checking before do matching.

Key In into System.

Do adjustment if needed. Key in CN / DN when we received from supplier.

Prepare payment before 15th every month and submit to cashier for payment.

Follow up with cashier for payment status.

Before do Payment we will confirm the cashflow with cashier when can make supplier payment.

Prepare BA payment for TOP supplier.

Do reconciliation with GRN (Good Received Note report).

Do reconciliation of Supplier Statement.

Answer all calls from suppliers and reply all email from supplier.

Prepare monthly aging report.

Prepare other report as per my manager request.

Do reconciliation of interco balance.

Prepare further report when the auditors request.

Deal with bank for exchange rate and also payment status.

Jan 2005 – Jan 2007
(2 years) Account Assistant

-Incharge of AP
-Matching Invoices with PO
-Prepare Statement of Account
-Reconciliate the statement
-Proper Filling
-Prepare Payment voucher
-Follow up the payment
-Report to boss Major Outstanding Payment by every week
-Incharge for Sub-con and update in and out every month
-Check outgoing scrap items and report to boss

Oct 2000 – Nov 2004
(4 years 1 month) Account Assistant

* Able to do all double entries
* Able to do trial balance, Profit & Loss Account, Balance Sheet.
*Able to do all entries for Account Receiveable, Account Payable. Example Key in all invoices, payments, Debit Notes & Credit Notes, Statement, Follow up the payment from Customer.
* Able to do all Journal Enteries
* Able to do General Ledgers
* Able to do Bank Recon
* Able to do Staff Income Tax Declaration & Payment
* Able to do Annual Tax Declaration
* Able to do Admin & Clerical works.
* Able to do Workers Salary In UBS System.
* Able to do Epf & Socso
* Able to do all bank payment. Example T/T inward & outward, Draf, Issue cheques, LC, Bank Guarantee and etc.
* Able culculate interest for customer on late payment.
* Able to do monthly & weekly reports.
* Able handle general payment
* Handle Audit
* Maintain Proper Filing
* Control Petty Cash & payment processing.
* Fixed Asset Control.

Employment Background
May 2018 – current
Audit Principal

July 2007 – April 2018
Senior Audit Manager

Working experience

Period 6 April 2021 – present
Position GL Team Lead
Work scope • Oversee general ledger activities, i.e journals, accruals, allocations, month end reports etc.
• Perform financial statement review and analysis, balance sheet reconciliation review and follow up open items/issues for closure
• Review vendor and customer master data creation/ update /deletion when required
• Develop and manage team goals, work schedules and activities, back up procedures and staffing requirements to ensure coverage at all times
• Lead, motivate and develop team members and ensure the team operates to the highest standard of financial controls, compliance and best practices
• Lead and proactively identify, recommend and implement solutions for continuous improvement opportunities

Period 17 September 2019 – current
Position Site Accounting Support
Work scope
• Direct interface / interlocutor for the shared service center to provide timely, reliable and valuable accounting information of its dedicated site
• Prepare month end closing activities
• Manage/solve all issues linked to pending booking entries (GRNI, AP, Fixed assets and cut off) and all unmatched supplier/customer transactions.
• Review, communicates and documents all month end booking entries (accrual / cut off) to SSC
• Manage fixed assets follow up (assets in progress, start of depreciation, physical inventory, write off)
• Lead in inventory cycle count process
• Review employee claims and travelling expenses and follow up for unsubmitted expenses
• Issue/reinvoice intercompany billings
• Archive invoices/supporting documentation linked to the site
• Communicates to Shared service progress on supplier/customer litigations
• Alert and communicates to shared service all logistic and quality incidents
• Follow up and solve the customer overdue and short payment issues
• Liaise with auditor and tax agents and provide the requested information for statutory audit and tax filings
• Prepare and submit the withholding tax to the IRB
• Liaise with different departments to solve various accounting issues
• Initiate process improvement to improve the accounting process for better audit trail and automation etc.

Period 17 September 2016 – 10 September 2019
Position GL Accountant
Work scope
• Prepare bank clearing for incoming funds and outgoing funds and bank reconcililation
• Perform month end revaluation of balance sheet accounts
• Monitor prepaid expense and perform monthly amortization
• Engagement of expense owners and vendors, perform accrual activities and monthly accrual reconciliation
• Prepare journal entries
• Prepare quarterly reporting for Malaysia International Investment Position (IIP) report and Singapore Quarterly International Survey (QIS) report
• Perform lease review and purchase obligation
• Support the completion of local statutory financial reporting processes and income tax statutory compliance.
• Liaise with local auditors and tax agents

Working experience – (Cont’d)
Period 2 December 2013 – 7 September 2016
Position Tax semi senior
Work scope • Prepare Global Employer’s Scheme individual tax return
• Analyse clients and auditors’ information, prepare corporate tax return package and submission to the Inland Revenue Board (IRB)
• Prepare monthly tax deductions (MTD), apply tax reference number, e-filing pin and etc.
• Prepare estimated tax payable (CP204) and revised estimated tax payable (CP204A)
• Prepare letters to IRB and liaise with the IRB on tax matters
• Prepare desk audit documentation as requested by IRB
• Advise client on tax computation issues
• Request information from client and clarify tax information with clients to prepare tax computations
• Organizer tax seminar such as budget seminar, GST seminar etc.
• Perform risk management on new and existing client
Work scope
(duration: approximately 6 months)
• Perform intercompany cross charge
• Perform monthly reconciliation to reconcile the balance of SAP and tax filed
• Prepare and review withholding tax computation for submission and payment of withholding tax to the IRB
• Review annual tax returns tax computations of multiple countries such as Turkey, Indonesia, Morocco, Mexico, Chile etc.
• Review monthly VAT and GST for several countries such as Mexico, Thailand, Australia etc.
• Prepare check request for tax payment
• Liaise with other teams and external parties i.e tax service provider and vendors
• Perform monthly VAT reclassification for month end closing
• Analyze general ledger information extracted from SAP to provide tax information to tax service provider and to review tax computation
• Prepare and park journal entries
• Assist in other tax related matters
Reason of leaving Look for new challenges

Working experience – (Cont’d)
Period 1 February 2012 – 31 July 2012
Position Tax trainee
Work scope
• Prepare individual tax return package and submit to the Inland Revenue Board (IRB)
• Prepare monthly tax deductions for individuals
• To liaise with IRB officer for tax matters
Reason of leaving Further study

WORKING EXPERIENCE

07st June 2019 – Present
Position : Service Manager – Finance

Overall Responsibilities
– Supervise a team of staff responsible for all Accounting and Finance related functions.
– Prepare and review the Financial & Management accounts.
– Oversee financial budget preparation for operating units
– Monitor cost controls & assess cost reduction opportunities through regular review sessions with management
– Responsible for statutory accounts, statutory filing and audit compliance, as well as internal control compliance.
– Liaise with account auditors, tax consultants, company secretaries as well as regulatory bodies in relation to the issues related to accounts, Inland Revenue taxation, and relevant statutory requirement.
– Liaise with suppliers for pending claims.
– Oversee company’s treasury function, control and manage company’s cash flow, credit facilities maintenance and expansion, dividend issuance, and cash transfer activities.
– Develop an implementation of standard Operation Procedure for the finance and accounting documentation/records workflow within the department, with other units/departments, and with relevant external parties to ensure efficiency in works and compliance with limit of Approval Authority, company policy, and corporate governance.
– Review on debtors/creditors aging on weekly basis.
– Approve daily cash collection report and monthly bank reconciliation.
– Approve all journal vouchers for AR, AP, and GL functions.
– Bank reconciliation should be made on monthly basis of all banks.
– Go through the ledger entries for the bank account. Check each withdrawal, check or deposit and see if it’s recorded on the bank statement.
– Keeping track of outstanding debts and take action to recover outstanding payments.

01st June 2015 – 15th June 2019
Position : Admin & Accounts Manager

Overall Responsibilities
– Lead the HR & Admin & Accounting department, including but not limited to supervision of the staff, performance appraisal, resources planning etc and supervising the team on various issue encounter during the daily work and heavily involved in problem solving
– Oversee, manage and prepare accounting records system, controls and procedures to enable efficient cost accounting and reporting for analysis and budgeting purposes
– Apply accounting principles and procedures to analyse financial information, prepare accurate and timely financial reports and statements and ensure appropriate accounting control procedures
– Compile and analyse financial information to prepare financial statements including monthly and annual accounts
– Ensure financial records are maintained compliance with accepted policies and procedures
– Prepare financial management reports, ensure accurate and timely monthly and year end close
– Prepare yearly budget/forecast, cash flow and business plan
– Develop and maintain financial data base, financial audit preparation and coordinate the audit process
– Analyse financial information to recommend or develop efficient use of resources and procedures,provide strategic recommendations and maintain solutions to business and financial problem
– Liaise with auditors, bankers, tax consultants for auditing, funding requirement and tax computation
– Liaise with other relevant authorities such as company secretary, lawyers and government authorities company’s matter etc.
– Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks
– Develop and implement HR policies and procedures, manpower planning, recruitment & selection, compensation & benefit, payroll administration, performance management, training & development and employee welfare administration
– Review, develop and implement HR & administrative common policies & standard operating procedures and monitor its compliances and effectiveness
– Handling and advises Management on disciplinary issue, staff counseling and grievances, termination and other employee relation matters in compliance with labour laws
– Provide HR consulting and solution to the Management and other department heads in development of strategic HRM systems to help the company achieve its business objective
– Responsible to implement and maintain the Company’s annual appraisal system and its reporting programs
– Manage the day to day administrative operations

Jan 2011 – May 2015
Position : Admin & Accounts Manager

05th May 2005 – December 2010
Position : Senior Account Officer

Jan 2004 – 30th April 2005
Position : Account cum MIS Clerk

WORK EXPERIENCE

[03/01/2021- current]
• Construction Company
• Account Analyst cum Human Resource Assistant
• Prepare Month End Payroll Listing
• Bank Reconciliation, Budget Listing etc.
• Full-Set of Account Preparations

[01/09/2019- 24/12/2020]
• Finance Company
• Finance Analyst
• Date Entry, Balance Sheet Recon, Journal Posting
• Generate Finance Report
• Quarterly Finance Report
• Condolidation Report

[22/02/2019- 24/08/2019]
• Data Agent
• Collect invoice and key in data from UK branch and process hardcopies
• Drafting payment report and make payment every week
• Deal with vendor (Major in UK Side) for error occur
• Get approval from management level if amount more than USD 100K

[13/8/2018- 31/01/2019]
• Audit Firm
• Assist Senior on different company’s account by collection and analysing the company
operating flow
• Reporting to management the result of planning & auditing
• Conducting Due diligence as per client request
• Stock-Taking

EMPLOYMENT HISTORY

Period : Mar 2019 – Present
Designation : Accountant
Responsibilities:
1. Support project, process improvement and other ad-hoc task that related to Finance.
2. Review and analyze GL Closing for group of companies.
3. Create effective working template for Finance team and streamline Finance reporting
for various stakeholders.
4. Execute Finance planning that approved by Management.
5. Support AP dispute with suppliers
6. Liaise with suppliers when there is dispute during termination of contract.
Achievements:
1. Set up dispute control status template (AR & AP) to improve dispute settlement
process.
2. Created Group GL Reporting template for month end review purpose.
3. System interfacing on Financial and Distribution module for new business line.

Period : 2011 – 2016
Designation : Business Analyst – APAC Treasury
Responsibilities:
1. System administrator for online banking system and APAC Corporate Credit Card
program.
2. Responsible for project related to Treasury and Banking such as Banking RFP,
system integration and support in company mergers and acquisitions.
3. Key person for banking interaction. This included banking facilities set up, daily cash
management and account operation for APAC country.
4. Provide support to AR & AP team on any issue related to banking.
5. Review and analyze quarterly cash flow forecast and annual cash flow budget.
6. Monitor Inter-Co fund sweeping and borrowing.
7. Compute borrowing interest and fair value of derivatives for forex hedging.
8. Responsible for FX exposure forecasting and analyze FX exposure for hedge
planning.
Achievement:
1. Set up and implemented Corporate Credit Card Program for APAC country.
2. Set up payment operation process on banking system in accordance with
company policy.
3. Cash pooling system for bank accounts.
4. Involved in global banking RFP project and managed to reduce the overall
cost.

Period : 2004 – 2010
Designation : Accounts Supervisor – Asia Region
Responsibilities:
1. Review and compile subsidiaries’ monthly financial package (10K reporting as per
U.S.Securities and Exchange Commission’s requirement).
2. Perform daily finance activities and month end closing during absence of finance
personnel in subsidiary office.
3. Review and analyze China and India sales office’s expenses to ensure all expenses
are in compliance with Foreign Corrupt Practices Act (FCPA) requirement.
4. Responsible for internal control testing to ensure effective compliance with
Sarbanes-Oxley Act (SOX) and FCPA requirements.
5. Involve in preparing budget and forecast for sales office in Asia.
6. Analyze actual financial performance and project expenditure against budget and
forecast.
7. Review inventory level and analyze discrepancies of inventory cycle counts.
Experience gained:
1. Full set financial closing of subsidiary.
2. SAP system set up for Singapore office.
3. FCPA control implementation in China.

Working Experience

June 2020- Present
Senior Analyst GL (Finance migration)
Manufacturing industry

-Involved in migration activities for Taiwan entities and prepare desktop manual for the migration work which consist of monthly journal, financial statement reporting, fixed asset , VAT submission and project creation).
-Ability to handle one taiwan entity independently with minimum supervision from affiliate include UAT testing for system transition and finance work migration.
-Manage to take responsibility in preparing full sets of accounts and prepare month end management reports that required by management on timely basis.
-Prepare balance sheet reconciliation to ensure variance in reconcilition are minimized and clear long outstanding item in reconciliation items

-Responsibile to submit financial statement data and analysis in IRIS reporting system in a monthly and quarterly basis.
-Ensure fixed assets registers as well as the small assets registers are kept updated monthly and reconciled to the general ledger and prepare depreciation schedules.
-Responsible to assist and support manager in implementation of GL process improvement initiatives.In addition, participation in continuos process improvement and standardisation of migration work from Taiwan affiliate
-Provide support in yearly audit process by liaising with External Auditor.

June 2018- May 2020
General Ledger specialist
A company who are in a transition period from commercial to share service industry.

-Responsible for month end closing activities which consist of preparation of balance sheet reconciliation and respective journal entries.
(Maintenance and preparation of fixed asset register, prepayment schedule, accrual schedule, bank reconciliation, intercompany reconciliation, recurring and non-recurring journals.)
-Perform profit and loss trend analysis and report on the variances and fluctuations for respective business units. Currently handling Singapore, Cambodia and Maldives business unit.
-Ensure timely and accurate submission of monthly financial statement, sales performance report and other ad hoc report requested by business units.
-Review internal processes and procedures within business unit that related to other function (AP and AR), provides recommendation for improvement for closing activities.
-Work closely with AR and AP team to ensure completeness of data provided and data inputted with accurate GL code in support of monthly closing. Review and check AR and AP aging in a monthly basis to ensure no long outstanding payment or receipt.
-Responsible to prepare quarterly reconciliation of GST and online submission of GST through IRAS for Singapore Business unit.
-Responsible for yearly audit and tax.
-Achievement:
Successful migration of AR team accounting information from Sage Accpac accounting software (SG) to SUN system (Malaysia) in a monthly basis. Due to difference accounting system use by AR Team who are based in Singapore (sage accpac) to GL analyst sun system (Malaysia). Ensure accuracy in mapping of chart of accounts.

July 2017-Dec 2017
Senior Account Executive
A manufacturing company, share service industry

-Perform month end closing activities which consist of preparing journal entries (recurring and non-recurring) and maintenance of balance sheet schedule (Fixed asset register, bank reconciliation, other receivable, prepayment and accrual)
-Review and ensure proper signatories with 3 ways matching concept for the vendor invoices receive from Singapore business unit. Distribute invoices receive to respective AR and AP team weekly and check the posting of AR and AP team on the allocation of cost centre and GL code.
-Review accounting information provided by AP team (Supplier invoices, staff claim and petty cash claim) to ensure accuracy and proper adherence of company policies and procedures. Responsible for e-payment process for supplier invoice and staff claim, seek approval from Finance manager before payment proceed.
-Responsible to create and maintain vendor master data code in SAP system.
-Liase with auditor on financial information, clear audit and tax queries.
-Report directly to Finance Manager who are based in Singapore.

June 2014-June 2017
Fund accounting executive
A unit trust, investment industry

-Responsible to prepare quarterly/ interim and annual unitholder report for statutory reporting in compliance with the regulatory rulings under Securities Commission, Inland Revenue Board (Preparation of notes to account and maintenance of accounting schedules to ensure balances are correctly reported, documented and supported)
-Prepare journal entries for accrual and expenses incurred to ensure accuracy for the calculation of net asset value. (management and trustee fees, tax provision, interest and dividend.)
– Perform daily cash flow and ensure all the funds have sufficient cash in account for trade and purchase of investment, where difference is encountered investigation is performed by going through daily trade accounting details
– Prepare daily income distribution payable to client and prepare instruction letter to trustee for the creation and cancellation of the unit for respective fund.

April 2013-May 2014
Audit associate
An Audit firm, medium size audit firm

– Perform and complete audit engagement of clients from various industries in meeting all audit deadlines accordance with audit plan and programs (i.e. property development, manufacturing, food and beverages)
-Drafted reports for smaller scale companies for both PERS and MFRS.
-Performing test of control, audit testing and preparation of audit working papers and relevant documentation for the audit files to support all opinion and testing conclusion.
-To liaise with audit manager as and when necessary to report on audit work status, progress, critical issues and other matters

Experience
5 years of total experience
Sep 2019 – Present
(1 year 8 months) Assistant Accountant | Singapore, Singapore
Industry Services
Specialization Finance – General/Cost Accounting
Role Basic Accounting/Bookkeeping/Accounts Executive
Position Level Senior Executive
i) Experience in ERP system (Exact).
ii) Perform Accounts Payable function which include matching of suppliers’ invoices, reconciliation of supplier statement and prepare payments in FOREX Transactions. Clean up for vendor database for ERP Rollout Purpose.
iii) Process staff expense claims twice a month. Superuser for Concur (New Reimbursement System).
iv) Responsible for intercompany transaction and balance reconciliation. Upload to TAGETIK system during month end.
v) Assist in weekly cashflow forecast and bank reconciliation to ensure sufficient funds meets operation needs.
vi) Prepare monthly general ledger journal booking which include accrued payroll, AWS and OT.
vii) Assist in GST and ensure documents are maintained in proper filing system.
viii) Maintain balance sheet schedules, reconciling items and adjustments are done on time.
ix) Liaise with auditors during audit period.
x) Participate in fixed asset and stock count and perform stock reconciliation.
xi) Process for banker guarantee.

Oct 2015 – Sep 2019
(4 years) Account and Administrative Executive| Singapore, Singapore
Industry General & Wholesale Trading
Specialization Finance – General/Cost Accounting
Role Basic Accounting/Bookkeeping/Accounts Executive
Position Level Junior Executive
1) Full Set of Account
– I have in charged 3 inter-companies, which are companies in Singapore, Malaysia and Myanmar.
 STS Singapore &STS Malaysia
i) Full set of accounting knowledge and experience in MYOB system and Pivot table.
ii) Accountable for A/P functions: Issue Purchase order and quotation to accounting system. Handle supplier payment, posting to accounting system. Manage AP accounts reconciliation against supplier statement.
iii) Responsible for A/R functions: Preparation of invoices, credit notes and quotations to customer. Posted customer payments by recording cash and checks transactions daily. Send out statement of account to customers by every month.
iv) Maintenance of petty cash.
v) Preparation of Weekly and Monthly Sales report, sales margin.
vi) Handle staff’s expense claim and prepare the expense report by every month.
vii) Prepare GST by quarterly.
viii) Assist in liaise with auditor.
ix) Communicate with customer and supplier on admin and account matter.
x) Performing stock take by quarterly.
xi) In charged of FOREX transactions, i.e.: payment and invoice.
xii) Reconciliation general ledger with intercompany balance.
 STS Myanmar
i) Knowledge and experience in MYOB system.
ii) Handle full set of accounting.
iii) Handle audit.
iv) Manage forecast cashflow.
v) Update monthly cash flow and posted the data to the account.
vi) Completing bank reconciliation by quarterly.
vii) Reconciled Bank Accounts and produced reconciliation statements. Produced month end and end of year financial statements – Trial Balance Reports, Profit and Loss Statements.
viii) Responsible for all A/R functions: Posted customer payments by recording cash transactions daily. Preparation of invoices, credit notes and quotations to customer.
ix) Accountable for all A/P functions: Verified invoice ensured proper accounting and posted all invoices into the accounting system, reconciled monthly statements.
x) In charged of FOREX transactions, i.e.: payment and invoice.
xi) Reconciliation general ledger with intercompany balance.

2) Administrative
i) Call and arrange transport and shipping with forwarder.
ii) Prepare soil, water and plant test document before send out to the supplier.
iii) Provide all other general administrative and support duties including data collection as requested by superior.
iv) Answered phones and handled general administrative duties, such as filing, faxing, copying and mailing.

Mar 2014 – May 2014
(3 months) Intern
Industry Accounting / Audit / Tax Services
Specialization Finance – General/Cost Accounting
Role Basic Accounting/Bookkeeping/Accounts Executive
Position Level Non-Executive
-State and cop the payment date of the entire invoice that already paid. Check the payment voucher for the supplies and official receipt from the customers. Rearrange the payment voucher and official receipt into the files according to the months and company names.
– Check debtors invoice receipt tally with customer invoice and check the purchase orders which are tally with the invoice amount, if completed cop and remark it.
– Filing the document such as purchase requisition according the months.
-Check the customer payment isn’t tally with the invoice listing of our company.
-Photostat document required by supervisor such as payment vouchers and cheque.
-Separate the original and copies of the cheque and payment voucher. ii) Put the original cheques and payment voucher into envelop, and paste the stamp on envelop. iii) Filing the copies of the cheque and payment voucher into the payment voucher files according the month.
-Fill and fax the request quotation forms to the supplies.

Feb 2011 – Apr 2011
(3 months) Tuition Tutor| Johor, Malaysia
Industry Education
Specialization Education
Role Primary/Secondary Teacher
Position Level Non-Executive
-Assist teacher to teach the primary students.
-Worked with students in small groups of 3 to 4 to help develop their calculation skills.
-Helped individual students prepare for exams such as UPSR.

Experience

JUL 2021 – CURRENT
Indoor Sales Cum Admin Assistant

• To coordinate with customer and follow up delivery with headquarter.
• Understanding customer needs and requirements.
• Responsible for product knowledge to answer customer questions and enquiry.
• Keeping up with product and service information and updates.
• To provide indoor support to the outdoor sales and ensure smooth running of entire sales
department.
• Maintain and expand your database of prospects with your assigned territory.
• Handle confidential matters and correspondences of branch manager.
• Perform any other ad-hoc tasks and when assigned by branch manager from time to time.

JUL 2019 – JUN 2021
Purchasing Executive

• To raise Purchase requisition for purchasing of goods.
• Prepare and distributes approved purchase orders to suppliers.
• Ensure all purchase order are approved within guidelines.
• To monitor and ensure supplier shipment arrived on schedule.
• Stock planing for local and oversea product from Material Requirements Planning List.
• Attend product training with oversea supplier and monitor the local market trend.
• To coordinate and follow with finance on payment for supplier with Cash on Delivery term.
• To verify the supplier shipping document vs PO before receive the goods into system.
• To negotiate with supplier to have credit term & discount.
• To evaluated and access existing supplier performance from time to time.
• To assist the department on implement new process and business enhancement project that drive incremental
value to company.
• To negotiate pricing with supplier.
• Create new item in system.

JAN 2016 – APR 2017
Sales Assistant
• Assist customer with prompt and polite support in-person at selling floor.
• Complete efficient store resets and prepare store for special promotion and
seasonal updates.

Experience

Nov 2016 – Present
(4 years 11 months) Supervisor

1.Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
2.Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
3.Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.
4.Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
5.Maintains quality service by establishing and enforcing organization standards.
6.Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.

Feb 2016 – Nov 2016
(9 months) Asst Supervisor

1.Accomplishes manufacturing staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
2.Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities.
3.Maintains work flow by monitoring steps of the process; setting processing variables; observing control points and equipment; monitoring personnel and resources; studying methods; implementing cost reductions; developing reporting procedures and systems; facilitating corrections to malfunctions within process control points; initiating and fostering a spirit of cooperation within and between departments.
4.Completes production plan by scheduling and assigning personnel; accomplishing work results; establishing priorities; monitoring progress; revising schedules; resolving problems; reporting results of the processing flow on shift production summaries.
5.Maintains quality service by establishing and enforcing organization standards.
6.Ensures operation of equipment by calling for repairs; evaluating new equipment and techniques.

Jan 2015 – Feb 2016
(1 years 1 month) Service Technician

1.To develop Project Planning outline including content,process,costing,schedule,contracts and project procurement and implementation strategy.
2.Coodinate and facilitate with plant personnel the initiation,planning and execution,including engineering,procurement,construction,commissioning and start up of assigned projects.
3.Supervising the implementation of the contractors,service providers on technical,schedule,quality,safety and regulatory compliance.
4.Provide technical solution and action plan for bridging projects performance gaps.

Nov 2011 – Jan 2015
(3 years 2 months) Setter cum Leader
1.Draft quality assurance policies and procedures.
2.Interpret and implement quality assurance standards.
3.Evaluate adequacy of quality assurance standards.
4.Devise sampling procedures and directions for recording and reporting quality data.
5.Review the implementation and efficiency of quality and inspection systems.
6.Plan, conduct and monitor testing and inspection of materials and products to ensure finished product quality.
7.Document internal audits and other quality assurance activities.
8.Investigate customer complaints and non-conformance issues.
9.Develop, recommend and monitor corrective and preventive actions.
10.Do the work and deliver exceptional results
11.Will fit in beautifully and be a great addition to the team
12.Possess a combination of skills and experience that make me stand out from the crowd

Sep 2007 – Oct 2010
(3 years 1 month) Techinian II

Support manufacturing,customer on new and existing product.
Prepare tooling shot count report.
In charge of mould tooling repair form.
Production daily output report.
Handling and achieved target job order.
Good communication with leader,Qc,operator and the others to make sure all production process running smoothly.

Nov 2004 – Aug 2007
(2 years 9 months) Assistant technician.

Attend mold testing,troubleshooting for plastics injection mould process detect.
;Review,discuss about mould modification against customer and mould maker,follow-up with status and progress.
;Follow up new project status,monitor new tooling approval status.
;Support manufacturing,customer on new and existing product.
;Prepare tooling shot count report.
;In charge of mould tooling repair form.
;Production daily output report.
;Handling and achieved target job order.

Experience

Jan 2020 – Present
(1 years 9 months) Production Manager

My role is to assure department under my responsibilities such as maintenance ,QC,Jabatan halal ,Store ,production ,wwtp and Rn D department are running according to the business plant.and target .Everyday I’m reporting to Gm whatever issue occur in production in daily basis.my role also assure all machinery register under JKKP. must follow the regulation.My role need to establish a good system such as JIT system and 5S. My task has to plan for production improvement on line at least 5 project per year to reduce cost manpower and reduce rejection by using ICC concept.To closely monitor capex budget for maintenance .

May 2019 – Present
(2 years 5 months) Deputy Plant Manager

My role is to assure department under my responsibilities such as maintenance ,QC,Jabatan halal ,Store ,production ,wwtp and Rn D department are running according to the business plant.and target .Everyday I’m reporting to Gm whatever issue occur in production in daily basis.my role also assure all machinery register under JKKP. must follow the regulation.My role need to establish a good system such as JIT system and 5S. My task has to plan for production improvement on line at least 5 project per year to reduce cost manpower and reduce rejection by using ICC concept.To closely monitor capex budget for maintenance .

Feb 2016 – Present
(5 years 8 months) Plant Manager

My role is to assure department under my responsibilities such as maintenance ,QC,Jabatan halal ,Store ,production ,wwtp and Rn D department are running according to the business plant.and target .Everyday I’m reporting to Gm whatever issue occur in production in daily basis.my role also assure all machinery register under JKKP. must follow the regulation.My role need to establish a good system such as JIT system and 5S. My task has to plan for production improvement on line at least 5 project per year to reduce cost manpower and reduce rejection by using ICC concept.To closely monitor capex budget for maintenance .
•Work closely with the operational and Quality control to ensure that product implementation schedules can be achieve
•Facilitate strategic partners’ resources to assist in the sales process.
•Engage, equip, and lead maintenance with appropriate training, tools, and strategy development for new innovation on production output.

Feb 2011 – Dec 2016
(5 years 10 months) Deputy Chief Production manager

My task is asisst production manager on running production such as schedule production and report all production activities.To assure company KPI to achieve such as YUM AUDIT,HALAL ,ISO .Nowadays my task is assiatant to DGM regarding overall plant such as set up a new plant,Waste Water Treament Plant , Utilities and production planning achievement

Feb 2004 – Jan 2011
(6 years 11 months) Senior Executive

•Responsibility every day report to president production achievement.I also to prepare production planning raw material yearly and monthly according to marketing and sales target
My task has to plan for production improvement on line at least 5 project per year to reduce cost manpower and reduce rejection by using ICC concept.To closely monitor capex budget for maintenance .
•Work closely with the operational and Quality control to ensure that product implementation schedules can be achieve
•Facilitate strategic partners’ resources to assist in the sales process.
•Engage, equip, and lead maintenance with appropriate training, tools, and strategy development for new innovation on production output.

2002 – Apr 2004
(2 years 3 months) Project Co-ordinator

My task related on buiding facilities such Fire alarm system and M&E in Hospital wherereby we as a subcorn of Faber group on handling Hospital maintenance.I was assign to resecheduled all the PPM for all Hospital in Nothern ,Sabah and Serawak.I also have to reschedule PPM for every outlet for A&W Restaurant such repairing and maintain their Equipmet.

Mar 1999 – Nov 2002
(3 years 8 months) Maintenance Engineer

I involve in set a new plant for waste water treament ,cooling tower and swiming pool .I also to assured the quolity of the water anaysis and the system.
The water analysis such as do a jar test for the sample and make sure comply to the D.O.E standart

Apr 1994 – Sep 1997
(3 years 5 months) supervisor

My task is related about production such as on to run production control.Every month I have sumit a production planing ,and I have assured that the palning runiing smoothly without trouble.I also conducted some subordinate and machine and quality control

Apr 1993 – Jul 1994
(1 years 3 months) TECHNICIAN

Repairing in a huge machine related on PLC

Experience

Mar 2020 – Mar 2021
(1 year) E & I supervisor

# ensure safe work practice are followed at all times.
# lead the subcontractors to follow as GA drawing, SLD drawing, construction drawing, design & requirements
# adherence to plant policies & procedures, including compliance with documentation requirements / standards
# involved, monitoring & supervision on electrical works, include low voltage (440v) & high tension voltage (6.6kv) construction, installation & commissioning for jetty (marine works) and terminal tankage
# to provided daily & monthly reports to superior & attend weekly progress Meeting with E & I sub contractors also.

Nov 2019 – Feb 2020
(3 months) Assistant Maintenance Manager

# planning & organising operating team schedules
# estimating, negotiating & agreeing budgets and timescales with operating manager
# determining servicing quality control standards
# selecting, ordering & purchasing materials
# organising the repairing & routine maintenance of operations equipment
# liaising with vendor/suppliers, marketing & sales staff
# organising relevant training sessions

Jun 2016 – Jun 2019
(3 years) Electrical site supervisor

# project planning, coordination & execution including supervision of site projects
# prepare overall job schedule & ensure that project documents lists are maintained as required by the client
# able to coordinate & supervise projects work, plan project schedules, organize resources to ensure timely completion of project
# assist to prepare cost estimates, quotations & tender documents for submission
# liase with authorities, third parties & clients as required

Mar 2015 – Apr 2016
(1 years 1 month) M & E senior supervisor

# inspecting facilities, equipment & machinery periodically to determine problems & necessary maintenance
# preparing weekly & monthly maintenance schedules & allocate work
# recruiting, supervising & training maintenance technician
# monitor inventory of materials & equipment

Feb 2010 – Feb 2015
(5 years) M & E supervisor

# directly involved in panel / equipment fabrication & factory acceptance test (FAT)
# involves in site related issues for electrical & instrumentation for equipment installation & site acceptance test (SAT)
# to ensure all components & materials available in order to completed project

Feb 2007 – Dec 2009
(2 years 10 months) Electrical chargeman

# responsible for the electrical system in site
# help to plan, operate machinery
# carry out any work that’s related to electrical safety precautions & preventive maintenance
# carries out predictive & repair maintenance for high voltage power generator
# responsible for any electrical installation
# to ensure all machinery & utilities on site related to electrical & instruments is in good condition & run smoothly.

Jun 2004 – Jan 2007
(2 years 7 months) M & E Assistant Supervisor

E X P E R I E N C E

Process Engineer (Stabilizer Manufacturing) Sept 2016 – Present
• Major product is on lead stabilizer, zinc stabilizer and calcium stabilizer.
• Problem solving of process issues which includes finding root cause, implement corrective and preventive actions.
• Manage safety issues related to Product Equipment Modifications and the introduction of new products and technologies.
• Manage consultants, vendors and contractors in the preparation of detailed engineering plans and specifications for
procurement and construction of capital assets.
• Involved directly with maintenance and quality department for continuous process improvement.
• Organize, implement and maintain process flow.
• Responsible for developing new industrial processes and designing new process plants and equipment or modifying existing
ones.
• Lead the line conversion for trial new product.
• Develop and support chemical manufacturing trials and studies to prove process improvements, such as cycle time reductions,
yield and quality improvements, new raw material introductions and waste minimization
• Monitor the production schedule, production output and total reject.
• Maintaining the Total Productive maintenance at the production area.
• Maintaining daily ERP report.
• Responsible to any phone or for call-ins as needed to resolve equipment issues or assist with problems during off-hours.

Process Engineer (Glove Manufacturing) Sept 2015 – Sept 2016
• Introduced and Emphasis the 5S on the Compounding area.
• Organize, implement and maintain process flow.
• Make sure all the materials compounded as scheduled and meet specifications.
• Emphasis on the continuous process improvement.
• Provide training to supervisors and operator toward safety and process control.
• Liaise with the Factory Manager in regards to Monthly Compounding Planning for the compounding process.
• Provide suggestions on the efficiency of the compounding usage and its improvisation to achieve better yields.
• Create/improvise the SOP of the compounding department and ensure the subordinate is adequately trained.
• Make sure the processes in the department meet all compliance requirements with the GMP system.
• Oversees the compounding department performance in cost, delivery, and quality control.
• Oversees daily compounding operations and ensure business as usual.
• Identify trends, opportunities, and recommend energy performance, effectiveness, and capacity.
• Perform ad-hoc duties assigned by superior from time to time.

Experience

Jul 2014 – Present
(7 years 3 months) Senior Final Test Engineer

Under Delta Design Matrix 2 Project
Working as a team leader.
• Works closely with project team members to complete task
• Machine/equipment set up / calibration, alignment & testing purpose
• Perform Engineering Changes and rework.
• Gives constructive feedback through Engineering Change Request (ECR) to
engineering and industrialization department in order to improve company products.
• Perform machine / equipment validation.
• Comply with safety regulations.
• Observe all working procedures (IAQ, Quality Assurance Procedures) for assembly
and ensure compliance with mounting processes and procedures and observes all
project requirements in term of specification, lead time and quality.
• Ensure project scheduling is followed and proposes corrective actions if needed.
• Proposes action for Continual Improvements following Quality Management System
(QMS) requirement.
• Conduct engineering and quality assurance test evaluation.
• Works in partnership with internal and external customer / supplier to archive Total
Customer Satisfaction

Nov 2013 – Jun 2014
(7 months) Production Engineer

1. to direct and coordinate the activities of employees engaged in the production 2. Plan and establish work schedules, assignments, and production sequences to meet production goals. 3. Interpret production orders and company policies and procedures for workers. 4. to be responsible for safety of employees. 5. to study about yield losses in production. 6. Maintain operations data such as time, production, and prepare management reports of production results. 7. Observe work, and any other material related with production to ensure that operators conform to production or processing standards. 8. Provide written reports of issues, problems and observations on a daily basis. 9. Confer with management, co-workers and/or subordinates to resolve worker problems, complaints, or grievances. 10. Demonstrate positive leadership practices including setting clear goals with shift leads and employees, providing regular feedback, and contributing to a positive and motivational work environment.

Nov 2010 – Nov 2013
(3 years) Production Supervisor

1. Direct and coordinate the activities of employees engaged in the production of casting parts. 2. Plan and establish work schedules, assignments, and production sequences to meet production goals. 3. Interpret production orders and company policies and procedures for workers. 4. Confer with other supervisors and shift leaders to coordinate operations and activities within or between departments. 5. Place service calls for equipment maintenance and repairs. 6. Maintain operations data such as time, production, and prepare management reports of production results. 7. Observe work, and monitor machine performance and any other material related with production to ensure that operators conform to production or processing standards. 8. Inspect materials, housing of part, or equipment to detect defects or malfunctions. 9. Provide written reports of issues, problems and observations on a daily basis. 10. Confer with management, co-workers and/or subordinates to resolve worker problems, complaints, or grievances. 11. Demonstrate positive leadership practices including setting clear goals with shift leads and employees, providing regular feedback, and contributing to a positive and motivational work environment. 12. Demonstrate equipment operations and work and safety procedures to new employees, or assign employees to experienced workers for training. 13. Perform a troubleshooting on Pressure Die Casting machine (Buhler) to reduce downtime.

Jan 2010 – Nov 2010
(10 months) Equipment Technician

1. Perform repair and preventive maintenance on equipment. 2. Provides technical support to manufacturing and process on equipment related issues. 3. Continuously improve equipment performance through upgrading or modification to improve quality and productivity. 4. Responsible in trouble shooting equipment to reduce downtime and increase machine capability in order to produce quality products. 5. Involved in equipment preventive maintenance activities.

2004 – Jan 2010
(6 years) Equipment Technician

1. Perform repair and preventive maintenance on equipment. 2. Provides technical support to manufacturing and process on equipment related issues. 3. Interact with all functional groups and ensure all department goals and indices are met. 4. To continuously improve equipment performance through upgrading or modification to improve quality and productivity. 5. Responsible in trouble shooting equipment to reduce downtime and increase machine capability in order to produce quality products. 6. Involved in equipment preventive maintenance activities. 7. Cooperate and work along with engineers to enhance line performance.

Working Experience

Educator

November 2019 – Present
Position : Mathematics Tutor ( Secondry and Primary Level)
Jobs Description : Conduct relevant classes for primary and secondry level.
: Plan and develop scheme of work based on annual scheme
: Design and develop formative and summative assessments.
: Mark/ Assess student’s work and compile students results.
: Monitor and report student’s performance and progress
: Implement appropriate follow-up action eg. Counselling.

February 2017 – July 2017
Position : Assistance Instructor
Jobs Description : To assist lecturer in Engineering Lab II (BDA 27301).
:To responsibleto the development planning and
Implementation of a Engineering Lab subject according
sylibus provided.
: To responsible in the development of learning material
preparing schemes of work and maintaining records
to moniter student progress achievemt and attendance.

Industry

April 2020 – April 2021
Position :Process Engineer (Research and Development Department)
Jobs Description :-Responsible to develop new product, from the trial stage until
mesh production stage.
-Review and update the technical document ( Work Instruction,
Control Plan and Process Quality Technical Requirements)
-Solve production on-site problem to make sure it run smoothly,
Instead of production target.
-Always follow up the manufacturing process of products
produced (due to the production planning), to make sure
all the parameter of machine and products quality follow the
standard requirements provided.

April 2019 – April 2020
Position : Operating Engineer
Jobs Description : -Involve in start-up and shutdown operation of Power
Plant.
-Ensure the daily operation meets the operation requirements
-Always monitoring the parameter used of production to
Make sure the electric power produced in optimum condition
-Do daily inspection on the equipments used especially pump
And valve to ensure the plant process run smoothly.

February 2017 – July 2017
Position : Assistance Instructor
Jobs Description : To assist lecturer in Engineering Lab II (BDA 27301)

June 2016 – Sept 2016
Position : Trainer
Jobs Description : Extrusion process of rubber (Automotive Industries)

April 2013 – August 2013
Position : Trainer (Safety, Health and Environment)
Jobs Description : Conduct the ‘Stop 6’ safety requirement from TOYOTA

June 2010 – Dec 2010
Position : Trainer
Jobs Description : Prepare estimation (quotation) for Palm Oil factory
Component process

WORKING EXPERIENCE
QA Manager
Number of years: 3 years and 6 months (October 2017 – April 2021)
Dealing: Accountability for Raw Material [Wire] Forming , Lead Tab Welding , Pressing [Stamping]
and Washing processes product quality, maintenance, environmental compliance, capital
management, labor relations, safety, planning and employee management.

QA Manager
Number of years: 2 years 6 months (March 2015 – September 2017)
Dealing: Accountability for Blown Extrusion, Printing and bag making of PE & PP based films
production, product quality, maintenance, environmental compliance, capital
management, labor relations, safety, planning and employee management.

Assistant Production Manager
Number of years: 4 years 9 months (March 2010 – Dec 2014)
Dealing: Handling operations of Blown and Cast Film Extrusion, Printing and Cutting Process.

Production Planning & Control Executive
Number of years: 6 years 2 months
Responsibilities: Responsible for production planning, improvement, yield, rejects and overall activity of
the production. Others areas are safety, improvement on production process and
handling manpower & subordinates.

Planning & Logistic Assistant
Number of Years: 2 years (2002 – 2004)
JOB RESPONSIBILITES
● Responsible to plan and prepare the Production Schedule.
● Liaise with senior planner to have proper planning for production to ensure smooth flowof production.
To assist the planning team to meets top management direction.
● To control and monitor raw material inventory movement and carry out stock check activityon weekly
basis.
● To organize systematic delivery of finish goods to customer premises.
● To monitor and implement sanitation and safety activities.

Production Supervisor
Number of Years: 2 years (2000 – 2002)
JOB RESPONSIBILITIES
● Served as team supervisor in establishment of new manufacturing plant.
● Responsible for continuous improvement, product enhancement and cost reduction.
● Supervised the production team and control the production process through effectivemanpower
arrangement, output, wastage and machine breakdown analysis.
● Effective corrective and preventive action trough problem definition and troubleshooting.
● Team contributor on the documentation of Quality Assurance.
● Supervised a team of 30 workers (15 machine operators), (5 General Helpers) and (10 packers).

Working Experience

Chemist
April 2019 to current
Do product preparation planning based on the purchase order received. Inspect the product
before send to QA to ensure the finished goods ready to be ship on the delivery date. Arrange
manpower schedule to maximize the production output. To achieve a target output of the
month. Liaise with R&D for the product improvement and for new product trial run
arrangement. Do monthly stock take on raw material and finished goods.
Do arrangement on delivery to the customer based on the purchase order received. Liaise
with customers on the issue of delay on delivery. Arrange daily schedule/trip for the delivery
transportation. Liaise with customers and third party logistics service providers for the
arrangement on the delivery.
Do improvement plan for the chemical plant to achieve more cost saving and higher profit.
Improve in production process, equipment, and arrangement to maximize the output and
fully utilize the manpower. Do improvement project in term of safety in production area to
avoid accident. Involve in wastewater project to ensure the waste form the factory comply
with DOE standard and safe to the environment. Plan for factory shut down for maintenance
work such as on machineries or system upgrade. Involve in automation project to improve
efficiency of the work process and to minimize human error also to reduce cost for a long
term.

Chemist Assistant
Apr 2018 – Sept 2018
As a chemist assistant for 6 months at Vee Man Beauty Sdn Bhd. I experienced in doing sale
for their products and travel all around Malaysia for marketing purpose also for promoting
OEM and ODM services. Study on the ingredient and the function, which contribute to the
high value of the products. Achieve a target on sales and

Logistic Executive
March 2017 – Oct 2017
Create and maintain contact with customers to ensure timely delivery of goods and ensure
accuracy of all inventories. Issue and do documentations such as delivery order and provide
data daily and monthly report based on the delivery for the upper management. Interact
with third party logistics service providers. Take responsibility for the success or failure of
material shipping and delivery schedule. Maintain communication with production staff to
ensure proper working order.

Industrial Trainee
July 2016 – Sept 2016
Assisting lab assistant perform laboratory tests, produce accurate and reliable data and
interpret results. Prepare samples and perform testing such as waterproof test, sensitivity
test, weighing test, and others. Follow methodologies in carrying routine tasks. Document
all activities, and record all the results. Maintain work area and equipment.

EMPLOYMENT HISTORY

Senior Production Specialist
1997 – 2021
RESPONSIBILITIES
Leads the Production Department to ensure processes’ accuracy and
timeliness. Duties include a specific focus on meeting production KPIs as
set by Top Management, manning strategy establishment and line
balancing in production operations; besides ensuring safe working
environment is properly maintained through GMP and 5S to optimize
performance at effective operating costs.
• Manages the production operations, includes production planning
& execution, process excellency, inventory control, and manpower
planning to achieve product and service quality.
• Develops production capacity mapping and owns the execution
model to meet delivery requirements, on-time and in-full.
• Manages day to day production activities, lead daily Lean
Management System’s tier meeting to align and achieve
production goals include safety, 5S, quality, project, spare part,
shipment, and production planning.
• Involves in daily LMS’ plant tier meeting to assign resources for
manufacturing performance and improvement plan. Reports the
accountability activities to the SOC (Site Operating Committee).
• Presents the departmental P&L results in the monthly SOC meeting
(safety, OEE, OE, OP, yield, lead time, Unit cost, Factory Cost) and
continuous improvement plan.
• Participates in the plant safety activities, technical events, 8D review,
strategic business review, BOM & Routing accuracy, and unit cost
analysis.
LEAN Manufacturing execution – Plan, manage and review
manufacturing line activities to maximize output, optimize
manpower, machine capacity and operational excellence.
• Collaborates with Supply Chain to determine the best production
plan that meets lead time at minimal inventory.
• Leads the yearly physical cycle count and reconciliation activity.
• Manages annual department budget and supervise operating
expenses are within the approved budget.
• Upholds Company’s Vision, Mission and Values and operating
principles to drive compliance at all levels.
• Manages line discipline and foster employee engagement through
coaching and mentoring.

Maintenance Technician (Electrical)
1996–1997
RESPONSIBILITIES
Ensuring optimum operations of all machines and equipment. In the
event of a breakdown, hold the accountability to troubleshoot to
minimize production losses. Responsible for performing preventive
maintenance according to the set schedule.

Technician
1994 – 1996
RESPONSIBILITIES
Leads the NPI and manages sub-contractor; conducts training for every
new process. Assists process engineers to develop the line balancing
and establish process cycle time.
• 1-month training at SMK Japan to learn new product assembly
of Fuji Xerox Photocopy machine control panel before the
project transfer to Malaysia for mass production.

Process Technician
1992 – 1994
RESPONSIBILITIES
Running and controlling production, monitor & troubleshoot the process
to ensure efficient production and good quality as per specifications.
• As a pioneer employee of NEGM, awarded with a 3-month
training at NEG Japan on the process and machine set up
before the new startup in Malaysia.

Technician IV
1990 – 1992

Working Experience

Jan 2014 – May 2021 Senior Production Supervisor
• Mainly in Assembly department
• Achieve dateline
• Supervise subordinate and workers
• Oversee and monitor safety

2012 – 2013 Supervisor

2000 – 2012 Supervisor

1996 – 1999 Tiling Worker

WORK EXPERIENCE

Mei 2015- Current Equipment Senior Engineer (Acting Team Lead)
Module Division

– Organize routine servicing schedules.
– Assist Equipment manager for planning, coordinating and directing the operations of all equipment for effective maintenance.
– Overseeing a group of Equipment Engineers and Equipment Technicians on their daily jobs.
– Acts as a technical adviser on all equipment issues.
– Reports preparation for the department.
– Manage department spare part to ensure machine not waiting spare part for long time period .
– Involved monthly machine improvement project for improve machine performance, reduce machine safety hazards, etc.
– Involve of machine upgrade or improvement to achieve productivity output and quality.
– Involve in new machine setup, giving technical training to new technical team.
– ERT member of the company since 2016.
– EHS Sub-Committee (SHC ) member since 2016.

Before promoted (Engineer) my job scope as below:
– Perform daily on site supervision and operations activities.
– Monitor work progress and liaise with other departments on maintenance work related issue.
– Diagnose breakdown problems/ troubleshoots malfunctions of machine and equipment.
– Analyses maintenance issues and makes recommendations for improvements based on findings.
– Upkeep proper machine spare parts inventory to ensure machine downtime will not be prolonged due to spare parts unavailable.
– Lead and assists technicians and assistant engineer in machine troubleshooting.
– Establish Work Instructions and servicing schedules for the new machine set up.
– Involved in cost saving project.

Mei 2013 – Mei 2015 Assistant Maintenance & Facilities Engineer
Responsibilities and Decision Competencies:
– Organize routine servicing schedules.
– Perform daily on site supervision and operations activities.
– Monitor work progress and liaise with other departments on maintenance work related issue.
– Diagnose breakdown problems/ troubleshoots malfunctions of machineries and equipment.
– Analyses maintenance issues and makes recommendations for improvements based on findings.
– Upkeep proper machine spare parts inventory to ensure machine downtime will not be prolonged due to spare parts unavailable.
– Lead and assists technicians and Supervisors in machineries troubleshooting.
– Establish Work Instructions and servicing schedules for the new machine set up.

August 2011 – Mei 2013 Technical Specialist level 3
Responsibilities and Decision Competencies:
– To perform daily monitoring on the operating
machine setting parameters and ensure it is within
specification.
– To perform adjustment and repair machines
whenever necessary for optimization of capacity.
– To set machines accordingly as per production
requirement to meet schedules.
– To assist other line technicians when necessary.
– To provide any technical assistance to production in
resolving problems that arise.
– To ensure minimal rejects are caused by the
machines at all times.
– To carry out any other job, project or instructions
assigned by the immediate leadership.
– To maintain the highest machine efficiency possibly
by reducing downtime and defects.
– Ensure problems are feedback rapidly so that actions
can be taken immediately to prevent accumulation of
defects.

June 2009 – July 2011 Assistant Engineer
Responsibilities and Decision Competencies:
– Familiarization in Electrical components like Sensors,
Motors, pneumatics parts, switches, LED and etc
– Familiarization with wiring tools and its usage, wiring
Method and electrical schematic diagram
– Familiarization in Mechanical Assemble and tools
Usage
– Hands-on Machine Wiring, basic Omron PLC
software changing.
– Involved in on-site Machine Installation and Serving
– Responsible in project handling, module/machine
assembly, module buyyoff, machine and module
alignment, machine test run and debug.

September 2007 – May 2009 Assistant Assembly Engineer
Responsibilities and Decision Competencies:
– Familiarization in Electrical components like Sensors,
Motors, pneumatics parts, switches, LED and etc
– Familiarization with wiring tools and its usage, wiring
Method and electrical schematic diagram
– Familiarization in Mechanical Assemble and tools
Usage
– Hands-on Machine Wiring
– Involved in on-site Machine Installation and Serving
– Responsible in project handling, module/machine
assembly, module buyyoff, machine and module
alignment, machine test run and debug.

Working Experience
Merck, Sharp & Dohme (Malaysia) Sdn Bhd
Position : StS Senior Specialist
Duration : May 2018 till present
Role Profile :

1. Handling Travel & Expenses (T&E), Shopping Cart (SC) and Purchase Order (PO) disputes for Korea, Thailand and Vietnam.
2. T&E posting.
3. Perform T&E audit checking and ensure it is adhered to company policies.
4. Review and approve SC & PO.
5. Review and approve payment list.
6. Review and approve Journal Entry in Appian.
7. Held a monthly meeting with stake holders to discuss and resolve on T&E and SC/PO issue in order to close process gap and process alignment.
8. Support external/internal auditor authorities.
9. Provide guidance to team as and when it is required.
10. Assist Manager as and when it is required.
11. Prepare and timely submission for monthly reports and others ad hoc reporting.
i. Open PO report
ii. PO KPI report
iii. T&E KPI report
iv. TIBCO Spotfire report
v. Quarterly Audit report
vi. Cross Charge report
vii. Gasoline report
viii. Gift report

Position : R2P Senior Specialist
Duration : May 2016 till April 2018
Role Profile :

1. Process and verify invoices for Singapore and Thailand entities according to organization policies.
2. Invoice coding.
3. Handling invoicing disputes.
4. Attend customer monthly meeting.
5. Held a weekly/monthly meeting to update on the transition process.
6. Prepare journal entries and make adjustment when required.
7. Provide team with documents required to prepare accrual and audits.
8. Prepare payment proposal for weekly payment, urgent payment and monthly payment.
9. Prepare and timely submission for monthly reports and others ad hoc reporting.
-GRIR report
-AP Aging report
-Vendor reconciliation
-AP KPI report
-Credit card reconciliation
-Dispute invoice report
-PO Reconciliation
-Prepaid Custom Reconciliation
-Employee Advance Reconciliation

Position : Account Executive
Duration : June 2012 till May 2016
Role Profile :

1. Process PO, NON PO invoices, down payment request, debit note and credit note and post into correct PO number and Vendor account according to Service Level Agreement (SLA).
2. Monitor inter company (Netting) invoice. Ensure Netting is tie by every month end closing.
3. Handling invoicing dispute.
4. Prepare weekly payment, urgent payment and monthly payment.
5. Prepare supporting document for payment according to Bank requirement.
6. Prepare cash flow forecast by weekly basis.
7. Prepare documents for internal and external audit.
8. Resolved any accounting and tax issues raised by external/internal auditors authorities.
9. Prepare AP Aging report by every month end closing.
10. Prepare monthly vendor reconciliation.
11. Prepare monthly AP balance sheet reconciliation.
12. Prepare GR not IR report.
13. Prepare Journal Voucher for reclass Inter-company posting.
14. Prepare Withholding Tax report and submit to Inland Revenue Authority.

Position : Account Executive
Duration : June 2010 till May 2012
Role Profile :

1. Process SAP PO invoice, Non SAP PO invoice, debit note and credit note and post into correct PO number and vendor account as per Service Level Agreement (SLA).
2. Audit employee’s claim (T&E) into GTE system.
3. Run payment proposal by weekly basis.
4. Generate open PO Accruals for AP
5. Generate NON-PO Accruals from NewGen systems
6. Generate GR not IR Accruals from SAP systems
7. Prepare credit cards reconciliation
8. Prepare AP Aging report by every month end closing
9. Prepare Prepayment reconciliation
10. Monitor inter company (Netting) invoice. Ensure Netting is tie by every month end
Closing.
11. Ensure that vendor master data are set up correctly.
12. Prepare documentation for internal and external audit by monthly basis as per SOX requirement.

Position : Account Executive
Duration : June 2008 till May 2010
Role Profile :

1. Process SAP PO invoice, Non SAP PO invoice, debit note and credit note and post into correct PO number and vendor account for Thailand, Malaysia, Philippines and Australia.
2. Process employee claim and advance request into correct employee account for Thailand
and Philippines.
3. Maintain intra corporate invoice tracking sheet and process intra corporate invoice(Netting)
for Thailand, Australia and Philippines. Ensure Netting is tie by every month end Closing.
4. Process vendor open item clearing by manual cheque, interact with Local Front Officer and follow up on specific customer issues/request with the country front officers.
5. Process cash and bank transaction, process payment, process customers Account
Receivable and generate related reports
6. Prepare yearly Internal and External audit.
7. Assist superior in process implementation for new entities.