Star Profile Candidates

INTERNSHIP
– Lab Work: Laboratory analysis on the effluent/wastewater of the client companies
to check the compliance with the domestic legal requirements. Industrial Effluent
Characteristics Study (IECS) was carried out to collect and test the sample wastewater
from the effluent site. Site visit was done during the internship period.
– AutoCAD design: Outlining the floor plans of the wastewater treatment site and
sketching the design of the equipment’s components.
– Documentation: Preparing the necessary documents which compiles all the
important information of the project for future reference and for the checking of the
government authority.

WAITER
– Taking orders
– Managing bill payment at cashier
– Daily Cleaning

TUITION TEACHER
– Teaching Standard 4, 5, 6 students Mathematics
– Teaching Form 1 students Sejarah
– Admin

Nov 2017 – Present
Business Development Manager
Outline
Drive sustainable financial growth through boosting sales and forging strong relationships with clients.
Identify business opportunity to reach win-win situation both supplier and distributer.

Key responsibilities
• Manage account relationships, contract negations, sales, pricing, billing, and logistics
• Lead planning, strategy, proposal process, and bid preparation
• Perform market research on competitive landscape and industry trends
• Train and mentor new sales representatives
• Drove revenue and secured new business
• Executed well-designed integrated B2B marketing strategies

Key achievements/projects
• Success signed up with 5 local companies for new business in 3 months.
• Visual Merchant improvement with compliment by CEO.

Oct 2016– Nov 2017
Supervisor
Outline
Organizing work groups, coaching employees, monitoring progress, enforcing rules and ensuring quality compliance.

Key responsibilities
• Set performance goals that align with the company’s larger plans
• Conduct performance reviews, motivate team members and create strategies to boost productivity
• Serve as a link between subordinates and upper management.
• Delegate work to employees, track progress and provide constructive feedback throughout projects

Key achievements/projects
• Resolve conflict in between employees with employers on pay-out issue
• Complete cultivate team assistance on daily operations.

August 2012 – June 2014
Team Leader
Outline
Work in growing business and increasing sales of a product or service.

Key responsibilities
• Compiled and organized event or road show to increase sales figures.
• Supports team manager and performs management duties when manager is absent
• Assists management with hiring processes and new team member training
• Communicates deadlines and sales goals to team members
• Conducts team meetings to update members on best practices and continuing expectations

Test Development Engineer
09th June 2020 – Present
• Developed test design documentation including test instructions and qualifications protocol.
• Worked closely with software developers on debugging test systems software.
• Provided technical support especially to NPI team including hands-on debug of test systems.

❖ Analog Intern
10th June 2019 – 30th August 2019
• Trained to design and simulate CMOS logic circuits.
• Assisted engineer to improve the current automation simulation scripts (Bash scripting).

Project Engineer May 2017 – Current
• Project scheduling to achieve oil in date or project completion work scope.
• Procurement based on engineering specifications for major equipment, piping, structural, electrical and control instrumentation.
• Supervising construction and installation phase on site.
• Conduct NDT and Hydrotest of equipment and piping package.

Project Engineer June 2015 – May 2017
• Project scheduling for steam generating equipment delivery and installation.
• Procurement based on engineering specifications.
• Hydrotest of pressurized vessel and steam blowing in piping.
• Detail design drawings in CAD format.

Biovision and Greenergy Power Plant successfully produces clean steam in December 2016.

Certification, Completion (CCMS) Engineer Jan 2014 – June 2015

• Tracking and monitoring of offshore work scopes in terms of Inspection Test Report (ITR) divided into construction and commissioning.
• Punch list monitoring covering structural, piping, electrical, instrument, mechanical and safety.
• Certification issuance and final dossier preparation to facilitate the handover process.
• Ex-Inspection ITR and documentations.
• Handling job cards in workpack for work preparations.

Process Development Engineer Jan 2019 – Present
• Evaluated and approved of technical documentation from external parties to meet project requirements, process specification and company quality and safety standards, such as raw material supply, on-site N2 generation and COGEN project
• Supported post project implementation through monitoring of parameters, ensuring process units perform at intended efficiency, conducted lab analysis to confirm product quality
• Derived cost saving from implementation of new projects or improvement of existing processes by calculating wastage reduction, material and energy recovery, reduced down time and failure frequency
• Execution of full project life cycle for cathode optimization of electrolyzer:
1. Performed preliminary compatibility and feasibility studies, safety and risk assessments
2. Produced basic design and procedures for commissioning and operation
3. Cooperate with mechanical and electrical department staff to implement setup
4. Calculated and supervised initial and maintenance chemical dosages
5. Monitored progress and performance of project, established template for monthly cost saving from power consumption, estimated ROI from data analysis
6. Produced documentation and completion report
• Developed all aspects of HCl Burner and auxiliary systems:
1. Validated supplier documentation such as design basis, control philosophy, stream tables, heat and mass balances and flow calculations
2. Produced DCS programming including interlocks, logic charts, start-up, normalization and shutdown sequence tables and calculation blocks
3. Identified synchronization issues across battery limits, proposed and implemented modifications with approval from supplier technical specialists – such as buffer timer to increase system tolerance, interlock temporary bypass to achieve steady state, loosening of thresholds to account for process fluctuations and alteration of mathematical formula to better complement pressure build-up of steam circuit
4. Provided standard operational procedures (SOP) to be used as guidelines for process technicians
5. Supported commissioning and start-up activities with checklists, diagrams and flowcharts
• Provided technical support as in-house consultant to conduct system troubleshooting, debottlenecking, incident investigations and solve operational issues
1. Conducted investigation on liquefied chlorine stock tank rupture disc failure, revised application with technology provider and proposed improved setup to withstand pressure cycling
2. Performed root cause analysis on CPVC pipeline explosion resulting in chlorine gas release, identified plausible causes and ensured implementation of hazard eliminating measures
Process Engineer Oct 2017 – Dec 2018
Chemical Company of Malaysia Berhad, Malaysia
• Proposed improved safety system to top management as a key member of the innovation team in conjunction with safety roadmap and directive to assimilate new technologies into existing system
• Reviewed engineering drawings to highlight inadequate design characteristics of stirred tank reactor and slurry preparation for raw material purification process
• Executed technical comparison of common industrial practices and engineering standards to on-site operation, conducted lab and pilot plant scale experimental trials to support highlighted issues
• Performed state point analysis to provide insight on sludge sedimentation characteristics and clarifier operation, correlated sludge thickening failure from data trends generated
• Initiated, developed and implemented strategy for performance improvement by modifying upstream mixing processes to reduce downstream filter load

Position (Previously):
– Junior Agronomist (About 3 years, from 1998 -2002)
– Plantation Admin. Executive (About 5 years, from 2002-2007)
– Sustainability Manager (About 1 year, 2007)
– Estate Department Cum Sustainability Manager (About 5 years, from 2007-2012)
– Estate Department Manager (Admin/ Sustainability) (A bout 4 years, from 2012-2016)

Position (Current):
– Senior Manager (from 2016 – current)

November 2019 – Current
Regional Sales Manager
Position Level : Regional Sales Manager
Specialization : Sales & Marketing

Work Descriptions
• Align and motivate Regional team to achieve Annual Target and Objectives while building capability for future growth with passion for front line executive.
• Participate on regional team, contracting the support required for his/her Region and providing feedback for continuous improvement. Manage market entry and penetration strategy and execute sales plan through distributor and partners for designated market of responsibility
• Maintain physical presence in the market to recognize good performance and front-line needs.
• Align organization around delivery of AOP. Redeploy local resources, on short-term basis to take advantage of changing business opportunities. Responsible to set appropriate sales and marketing objective and update according to market changes and customer expectation
• Ability to optimize the utilization of working capital mainly cash and accounts receivables and balancing customer relationship to continuously promote greater sales and profit within the boundaries of sound credit practices for both the company and outlets.

September 2017 – October 2019
Regional Sales Manager

Position Level : Regional Sales Manager
Specialization : Sales & Marketing

Work Descriptions
• To aid business growth through training and people development initiatives- to drive and implementation of sales process
• Customer Relationship – build strong business relationships with customers by adding value to the customer’s business
• Visit & develop given set of selected top outlets regularly
• Meeting category /product wise volume targets
• Help to expand distribution for the following brand

April 2012 – August 2017
Territory Sales Manager
Position Level : Area Sales Manager
Specialization : Sales & Marketing

Work Descriptions
• Achieve the sales, distribution and merchandising objectives through a team of Sales and Merchandisers
• Lead, mentoring and coaching of STL, BOD & MD (Key Account/General Trade) within assigned territory
• Constantly strive to maximize key deliverable – Volume/Active Ensure all tasks assigned are completed.
• Constantly share views and suggestions to improve business and has the capacity to collaborate among other functions within the organization.
• Effective implementation of sales, promotional, merchandising and advertising programs as specified and assigned for the specified routes areas and outlets

Achievements
• Participate in national initiatives on design, development and delivery of sales force systems training modules for system enhancements
• Successfully improved business in MLP Sunrise (approx. +12%). Manage well in communication capability and constantly took charge of MLP operations among all levels, peers, subordinate and distributors.
• Recognized for playing a significant role in setting up MLP and taking initiatives to better manage distributors.
• Manage to sign contract with Austin Water Park with 11 placement of cooler and manage to penetrate all SKU Family

June 2006 – March 2012
Trade Marketing Specialist
Position Level : Senior Executive
Specialization : Sales & Marketing

May 2004 – May 2006
Southern Region Business Development
Position Level : Senior Executive
Specialization : Business Development (Wholesale)

Feb 2000 – April 2004
Assistant Manager
Position Level : Assistant Manager
Specialization : Chain Outlets Management

EXPERIENCE
MAR 2019 ~ CURRENT
INDOOR SALES (CUM PROCUREMENT / DELIVERY COORDINATOR),
ob Function: Indoor Sales/Sales Coordinator/Procurement
Knowledge: Calculation on Wire Rope Sling Calculation & Offshore Accessories

● Handling all incoming customer inquiries by email, fax, and call for sales order, service or rental inquiries.
● Check each inquiry stock status from Autocount system before proceeding to source with supplier and quote to the client.
● Received PO proceed to check Ex-Stock from Autocount system or supplier lead time before acknowledge to the client.
● Proceed confirmed PO to Autocount system :-
1) Create Sales Order from Autocount system
2) Create Order Form/service Order Form for Warehouse/Production/Service Team for the arrangement
3) Issue Purchase Order from Autocount system to Supplier or PR Form for stock transfer from HQ and follow up and monitor on the receiving status.
4) Issue Delivery Order for delivery or self-collection.
5) Coordinate and arrange with warehouse for delivery or customer self-collection.
6) Arrange for shipping to oversea by getting the packing detail with the production department and preparing the packing list and Proformal Invoice for oversea shipping documents.
● Issue Proforma Invoice for COD client and make sure to receive payment before releasing an order.
● Proceed for billing once received DO with signature after complete delivery and filling with complete document.
● Assist Finance and salesperson to call client and update on payment status base on the updated SOA.
● Handling on all customer complaints or inquiries regarding billing and payment matters.
● Prepared certification for Load Test and Mill Certificated.
● Providing administrative support and any other assignment or task that may be delegated assigned from time to time by Sales Manager.

JUN 2012 ~ DEC 2018
SALES COORDINATOR,
● Assisting sales team on handling, coordinating and follow up on all sales administration.
● Assisting sales account holders on internal work flow and paperwork submission.
● Assisting on preparing rental quotation. PO confirmation & processing for customers.
● Handling call-in enquiry on delivery, breakdown inquiry to respective department
● Handling on all customer complaints or inquiries regarding all billing matter by assisting sales person to explain and settle on behalf of sales person.
● Communicate with customers concerning sales and rental related details.
● Coordinate and scheduler with client on the logistics and operation.
● Issue Order, off hire and manual billing processing for local (JPNE) and oversea company (Johor, Malaysia, Vietnam, Thailand, Hong Kong).
● Incharge on operator timecard working time calculation and billing.
● Issue Requisition Order (RO) for rental department to purchasing department to process PO.
● Providing administrative support and any other assignment or task that may be delegated assigned from time to time by General Manager and others Manager.
● Take the role to train new staff (salesperson and rental staff for local and oversea) for Navision system and rental department coordination. Temporary replacement staff for other subsidiary company went needed.

Reason Leaving: Personal and Family issue.
MARCH 2009 ~ MAY 2012
MARKETING CUM PURCHASING EXECUTIVE
● Take the role to conduct event, launching product, promotion, cost and pricing control for internal branch, and retailer, campaign and monthly promotion for
● Conduct Event and participate
● Admin work included all salesperson and sales department sales report and sales analysis report, campaign points/report control, all retailer control, promotion with supplier etc.
● In -Charge on new ERP system for Purchase Order & Purchase Return, Selling price control, item inventory, customer maintenance, transfer order, promotion package (BOM) control and others. (ETC)
● In- Charge on whole group printing, internal event. In charge on purchasing for all related-on marketing and event by sourcing base on pricing, quality and service

Reason Leaving: Looking for new challenges and other employment opportunities at work opportunities

JUNE 2005 ~ MARCH 2009
MARKETING / SALES EXECUTIVE
● Take the role in selling products, services to prospective dealer, hardware and paint shop, attend to dealer need and complain, order and delivery, made sure on time collection payment and information for promotion/monthly target inform to customer on time, prepared for documentation/quotation/FOC and etc. Meet/exceed minimum quarterly and annual sales objectives.
● Communicate with others sales executive in market to get market info and connect with developer/painter/architect/MPJB for the local project.
● Work closely with the others sales executive as teams work, utilize relationships to ensure that product implementation schedules are met.

EXPERIENCES GAINED:
Experience in selling products/services in paint and housing field. Experience in paint/epoxy/coating product, skilled in use of internet, software applications including PowerPoint, Word, Lotus. Excellent oral and written communication/selling/dealing skills and knowledge of paint product.

Reason Leaving: To much travelling and was looking for new challenges at work opportunities

APRIL 2002 ~ JUNE 2005
PLANNING COORDINATOR CUM CUSTOMER SERVICE
● Responsibility for internal customer relation and receiving incoming PO from local and oversea customer.
● Deal with planner and purchasing to confirm the material and production lead time for PO acknowledgement.
● To handle customer request and customer complain.
● Maintain customer delivery report (for planning production and on-time customer delivery), Oversea customer scheduler (for over sea shipment), monthly forecast and etc.
● Maintain customer info, order, forecast, pricing in the MRP system.
● Work closely with marketing (for selling price), account (for invoicing), shipping and store (for booking oversea shipment and on-time delivery), purchasing (to ensure the material scheduler met) and planner (to ensure that production scheduler can met the customer delivery schedules).
● Taking the role for company Internal Auditor for ISO 9001-2000, Internal Audit Processing and Safety and Health Committee

Reason Leaving: Looking for new job challenges and was offered a position with another company and accepted

1998 ~ APRIL 2002
SALES AND ADMIN CLERK
Promote company product to customer and other daily paper work like Registration License or other vehicle document with JPJ, Prepared Agreement for customer application loan and apply to customer. Control or prepared for customer claim insurance. Control for Hire Purchase System, chase installment or outstanding payment. Control on stock in/out and selling price.

EXPERIENCES GAINED:
Experience in selling vehicle or motorcycle, customer service, loan application and others

MARKETING EXECUTIVE
Responsibility for the sales and promotion on the company product, customer relation, and customer complain. Control on Purchase stock (tried to have the best price), stock and store control, delivery control, hire purchase, loan application, control for hire purchase system, collect installment/outstanding payment and others. Work closely with technical teams, utilize relationships to ensure that customer service schedules are met.

EXPERIENCES GAINED:
Experience in selling products/services/software in computer field. Recent experience in sales, skilled in use of Internet, software applications including Microsoft Office (Excel and Words), Communication, customer relation and others. Prove initiative and ability to work with minimal supervision.
Reason Leaving: Company’s growth prospects are poor and looking for better career prospects, professional growth and work opportunities

Jul 2019 – Present
(1 year 2 months)
Store Manager
-Perform other related duties and responsibilities as assigned by superior from time to time.
-Stock management, perform daily stock out & ensure stock accuracy
-Managing social media, Promotion planning, Advertisement design.

Nov 2016 – Apr 2019
(2 years 5 months)
Customer service
-Resolve customer complaints via phone, email, mail, or social media.
-Assist with placement of orders, refunds, or exchanges.
-Work with the customer service manager to ensure proper customer service is being delivered.

Jan 2014 – Mar 2015
(1 year 2 months)
F&B Store Supervisor
-Handle all guest organized and courteous manner
-Supervise staff assigned and monitored their work

Experience

Sep 2016 – May 2020
(3 years 8 months)
Customer Service Executive
1) I’m able to handle Import / Export / Local shipments.
2) I can cooperate with all parties such as Operation Dept, Forwarding Dept and others.
3) I can communicate with the customers and meet their requirements.
4) I can prepare daily report / weekly and others.

2014 – Jul 2016
(2 years 6 months)
Delivery Coordinator

October 2017 – April 2019
Sale Executive (Property sale Agent)
Rent, buy, or sell property for clients. Perform duties such as study property listing, Interview prospective clients, accompany clients’ property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer

March 2019 – June 2020
Quality Control (Plastic Manufacturing)
Checks the quality of incoming and outgoing products for a company by conducting tests, monitoring production processes and identifying malfunctions. work in various manufacturing and production settings, such as the quality control department, assembly lines and laboratories.

1. Customer Service Consultant
Date : Feb 2017 – Feb2020
Industry : Electronic share/Cryptocurrency
Specialization : Customer Service/Sales
Role : Customer Service
Position Level : Senior Executive

2. Administrative Clerk
Date : Sep 2007 – Oct 2009
Industry :
Repair & Maintenance Services
Specialization :
Clerical/Administrative Support
Role : Administrative Executive
Position Level : Junior Executive

3. Retail Supervisor
Date : Dec 2005 – Jul 2007
Industry : Retail / Merchandise
Specialization : Sales / Customer Service
Role : Supervisor /Team Lead
Position Level : Senior Executive

4. Operator
Date : Oct 2003 – Oct 2005
Industry : Manufacturing / Production
Specialization : Manufacturing /Production Operations
Role : Operator
Position Level : Junior Executive

5. Part-time promoter
Date : Jan 1997 – Mar 2003
Industry : Retail / Merchandise
Specialization : Sales Retail/General
Role : Sales
Position Level : Senior Executive

Reservation Agent (2019.08 – Present)
Arranging and managing domestic transfer for resort guest.
Managing the room reservation and arrival checking.
Handling the enquiries from guest & travel partner via call, email, fax and etc.

Guest Service Officer (2015.12-2019.07)
Handling the internal and external call, managing room reservation.
Achieve the service level on 87% for the call service quality.
Complete the communication skill course training.

1. April 2014 till 13.03.2020

Purchasing Executive

1. Provide good support in sourcing, order placement and stock monitoring. Ensure that supplier fully comply to delivery schedule to avoid delay of any materials.
2. Reviewing purchasing requirements to ensure that only strictly necessary purchases are made to cut down on excess costs and storage costs
3. Reviewing the specification of product purchased & purchasing from agreed catalogue.
4. To source/propose alternative products/brands to meet project requirement.
5. To work closely with project team & supplier to ensure that the products/materials purchased are correct/, meet specification & within budget and also with acceptable delivery lead time.
6. Maintain records of purchases, pricing, and other important purchasing data
7. Follow up on complaints on product quality.
8. Assess vendors performance in terms of quality and price. Negotiate the best deal for pricing and supply contracts
9. Develops plans for purchasing equipment, services and supplies for timely delivery of materials
10. Maintain and update list of suppliers and their performance, delivery times, and potential future development
11. Regularly review company’s purchasing requirements. Study trade periodicals, supplies and other market information on varieties and prices.
12. Visit suppliers’ plants and distribution centers to examine and learn about products, services, and prices
13. Visit completed job site to learn about installations, products or even certain level of products applications, system performing & etc.
14. Do presentation in meeting and provide management with purchasing reports when required.
15. Other duties as assigned by Management or superior from time to time.

2.July 2013 till April 2014

Purchasing Executive
o To perform the whole spectrum of purchasing functions such as price negotiations, assessing costs for competitiveness, compliance with requirements.
o In charge of daily operational purchasing needs such as planning, issuing and following up on Purchase Orders delivery, shipment schedules and ensure on time delivery for inventory replenishment.
o Monitor bulk shipment arrival date to avoid congestion
o Check product specification is within our sales specification
o Update Purchase Record File, New Purchase Update, and Purchase Notification in daily basis.
o Update Top 10 Purchase by Supplier & by product File & Weight Verification File in monthly basis.
o Feedback to supplier for any defective goods
o Resolve Non-conformity/defective products with vendors and suppliers
o Attend ISO audit
o Ensure all ISO files closed & filed accordingly
o Monitor inventory level from time to time
o Monitor supplier performance and ensure alignment with KPI
o Involve in yearly stock taking

3. Aug 2012 till April 2013

Business Development Executive

o Supervise 3 outlets.
o To create a marketing plan on promotions and branding.
o To look for new toppings. (R&D for additional menu)
o To be responsible for all marketing survey activity and marketing research in the local area for promotional purposes and marketing activities.
o To ensure the ordered supplies of outlet/kiosk package material to be ship out within 14 working days of order, subjected to available sailing schedule and sailing period.
o To provide support to the licensee.

4. 2010 till July 2012

Procurement Executive

o Attend & serve walk-in customer.
o Work as part time sales whenever there is event.
o Have import & export experience
o Supervise & lean team members.
o Prepare&checking import/export document, PO, DO & LC.
o Plan and buy products based on strategic and customer demands.
o Assist other sections and departments in procuring of stock and consumable items at the lowest available prices and yet production compliant and acceptable within delivery time.
o Negotiate for ideal prices, payment terms and delivery lead time.
o Save records of prices and information from all incoming and outgoing correspondences and quotations from suppliers for reference or as a supporting document.
o Keep track of all delivery schedules and shipment dates.
o Upkeep and maintain historical records and current purchases.
o Work closely with Service Dept, Sales Dept and Marketing Dept for efficient and effective results in procurement of goods.
o Work closely with QC department for product quality complains by customer, product structure improvement and feedback to supplier accordingly.
o To check with Logistics team for any defective or sub-standard quality of goods.
o Monitor all returns to suppliers for claims/repair/replacement.
o Prepare QC schedule report, supplier monthly production capacity report, & stock analysis report monthly.
o Prepare meeting agenda/minute.

5. 2006

Purchasing clerk

o Work closely with warehouse, production, shipping & R&D department.
o Keep track of all delivery schedules and shipment dates.
o Issue PO, DO, GRN, COLLECTION NOTICE & ETC
o Monitor all returns to suppliers for claims/repair/replacement.
o I had completed the course of studies on EFFECTIVE MATERIAL MANAGEMENT being conducted by Creative Strategy Academy and completed the program of AWARENESS TRAINING & IQA TRAINING ISO 9001

6. 2005

Operator – check semi- finished product.

Senior Executive Credit Officer
January 2019 – February 2020 (1 year 2 months)

Senior Process Manager Assistance (Internship)
February 2017 – July 2017 (6 months)

Assist in daily task (status and issue monitoring and reporting)Wire-bonding machine improvement program (increase yield and reduce scrap quality)Report preparation for daily meeting report for GM and HOD Daily gemba (machine condition and production monitoring)

Quality Improvement Program (QIP) (report and monitor status and issues)
Sales Representative
January 2014 – August 2014 (8 months)
January 2014 – August 2014 Sales Representative and Stock Auditor Task: Conduct B2C and B2B sales, Stock checking at all branch outlet,Customer Service, Company Event Organizer, Outlet Supervisions May 2015 – August 2017 ** Working in period of semester break period Task: Conduct B2C and B2B sales, Outlet Stock checking, Customer Services and Outlet Supervision

EMPLOYMENT HISTORY

Monitor and Control Financial Performance Financial responsibilities include:
– Compiling daily and weekly revenue evaluation and variance analysis;
– Ensuring all expenditures and cost allocations are in accordance to company policies;
– Handling and submit monthly financial closings in accordance to accounting standards by 6th of every month;
– Conducting annual forecasting, gap analysis and budgeting exercise;
– Analysing and monitoring of all capital and project expenditure projects to achieve ideal investment returns;
– Evaluating and updating on the pricing of all product and services; and
– Managing supplier payment planning and funding request with HQ.

Every assessment should be effectively utilized, presented and discussed with all Head of Departments and CEO on a regular basis in order to determine the optimal business pathway for the company.

Oversight Business & Internal Controls The Finance Department also holds other operating divisions, which includes Accounts Payable, Credit Control, Business Office, and Non-pharmaceutical Supply Centre. It is imperative to manage and take responsibility for every division to achieve healthy company cash flows, adequate inventory balances, timely cost/revenue recognition, and seamless daily operation (admission/discharge) flow.

Senior Auditor
*Industrial experience:
(i) Property;
(ii) Construction;
(iii) General Manufacturing;
(iv) Confectionary
*Reporting experience:
(i) MFRS
(ii) MPERS
(iii) Consolidation of Accounts
(iv) Due Diligence Reporting
Oversee and direct an auditing process
Plan, execute and lead engagement team to complete audits on time and submit statutory/specific reports.
Supervise and coach junior and staff auditors
Allocate responsibilities and review team members’ work for accuracy and compliance. It is also imperative to communicate and coordinate technical and resource-related issues to ensure an effective process throughout each project.
Ensure efficiency of internal controls
Perform effective risk and control assessments on business activities to identify control deficiencies and audit focal point.

Office and Warehouse Assistant

Business representative liaison
Ensure all businesses representatives across the country have good customer relationships and accurate information. I provide them with up-to-date products proposals, business manuals, product samples and promotions.
Complete shipments by processing and loading orders
Prepare customer orders, inventory checks, ensure product quality, and maintain clean and safe workplace environment.
General administrative work
Ensure sufficient office supplies and respond to customers’ enquiries.

Human Resource Department Assistant

Administer payroll and maintain employee records
Monitor and record payroll details through punched-card system and UBS accounting system.
Ensure workplace efficiency alongside with colleagues
Monitor front line employees’ performances based on cost tracking and time management.

Office and Events Assistant

Event management
Coordinate events such as educational talks and investment campaigns.
Member liaison
Educate and guide members to understand the company’s undergoing projects and investment opportunities.
Handling transaction records
It involves compiling sales transactions into reports as well as keeping track of cash expenses.

Experience

Solution Manager/IT Project Manager
December 2013 – Present (6 years 9 months)
Asia
• Work with Business Leaders and Managers to scope and deliver IT solutions for multiple business units.
• Incident management responsibilities for technology issues across regions.
• Collaborate with other regional managers to ensure consistent processes and procedures are being followed across the end user support team.
• Planning, management, and successful delivery of technology projects and change management.
• Use skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.
• Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.Achievements:

1. Product being recognized as standard quality monitoring software by Rubicon ( Corporate Standardization Project Team)
2. Reduce product deployment effort requirement from project team to single IT personnel.
3. Reduce product implementation time frame from months to hours.
4. Increase project implementation site from 20 to more than 100 across 3 continents within 18 months.
5. Complete system PDLC change management cycle.

Product Consultant
February 2012 – December 2013 (1 year 11 months)
-To work as technical consultant for small-to-medium sized developer projects.
-To work as Technical lead for project implementation, in the area of IFCA Property Sales system.
-Lead the overall aspect of the project implementation which includes conducting project meeting, planning, staging, implementation, migration,commissioning,user briefing and training.

Project Manager / Lecturer
March 2008 – December 2009 (1 year 10 months)
Shantou, Guangdong, China
1. Establish and manage computer lab consist of HP and Dell server.
2. Provide full range of information technology support training such as desktop applications support for Window XP, network administration, school and office network security and protection.
3. Setup and manage linux server platform for website development and education use.
4. Lecture student in multimedia publishing using Apple Final Cut Pro and iLife.
5. Work with World Resource Institute (WRI) for environment friendly businessviral video filming.

Assistant Business Development Director
April 2003 – March 2007 (4 years)
1. To overlook regional office daily operation.
2. To monitor regional staff performance.
3. Follow up customer complains escalate from regional office.
4. Conduct feasibility studies and research on ERP system.
5. Support and monitor oversea sales, marketing and operation.
6. Provide training and operation guidance for local and oversea employees and customers.
7. Consolidate and compile group business operation Standard Operation Procedure (SOP).

• Managing & Answerable to overall profitability, sales and service of the company.
• Cultivate instant rapport, build, and maintain key client relationships to successfully sell valued from K up to 0K.
• Develop sales strategies and set challenging personal and company sales goals to ensure peak performance.
• Establish company goals based on exceeding the expectations of customers through continuously improving products and services.
• Maximize sales by regularly connecting with well-established clients and building relationships with prospective customers; promote new products and keep informed of sales events.
• On track to meet or exceed last year’s record, despite challenging economic conditions and rising fuel prices, and growing the company sales to over M annually within 2 years.
• Mentored new and existing sales staffs on customer relationship management, solutions-selling strategies, advanced product knowledge, and customer programs.
• Create and design advertising and marketing campaign, knowledgeable in all media venues with expertise in print and electronic marketing. Demonstrated experience in e-commerce initiatives

• Established the business into a profitable business with turnover of S0,000 to S0,000 annually.
• Planning and coordinating administrative procedures and systems and devising ways to streamline processes.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints that ensure customer satisfaction is the central objective of the convenience store operation.
• Direct and coach employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Kept employee turnover low by reinforcing positive action and create a fun environment as well as Igniting enthusiasm in employee by initiating specials grants for the best serving personnel at the store.

 Lead procurement and subcon teams in their daily activities, departmental objectives and metrics
 Monitor in-transit materials and equipment and ensure proper and complete closure to all purchases
 Track and monitor price trends and industry situation on supply and demand for major materials
 Generate status reports for management’s review
 Source for new vendors; appraise and rank existing vendors
 Work closely with the planning department on-demand requirement
 Ensure timely release purchase orders and all purchase orders are delivered on time
 To negotiate terms and prices and establish a long-term relationship with supplier
 Study on market condition and price trends

 Overseeing Procurement & Purchasing Department and provide supportive to project teams
 Fully support design teams for sourcing new products
 Understanding the request from requester and assign the work to subordinate and monitor the progress
 Attending the departments meeting and provide suggestion help each other to solve the problems
 Responsible for the monitoring, undertake manage daily operations reports
 Preparing, processing and checking documents relating to Purchase Order, Payment Form before passing to Director and Manager to get approval
 Preparing and present weekly, monthly and yearly report for management review
 Monitoring all in-transit materials and ensure project status in progress

 Purchase Planning and price negotiation
 Supplier research and selection
 Responsibility for the sales process and arrange for the delivery on time to avoid the delay
 Work closely in between site supervisor and contractor to make sure all the progress is going without any delay
 Inventory controlled

1. Formulate and implement Human Resource policies, procedures and systems.
2. Provide HR consulting, insights to Management in the development of HRM that are aligned with the Company business objectives.
3. Actively involved in strategy Human Resource planning and training with Taiwan HR department.
4. Finalise Payroll calculation.
5. Overview and to ensure the salary cost are within the budget. Provide accurate information to support annual operating plans and salary reviews.
6. Liase with relevant government authorities on matters pertaining to HR & Industrial Relations.
7. Counseling and resolving employee grievances and administering disciplinary action including conducting of domestic inquiry.
8. Observe, coordinate and communicate staff performance based on performance appraisal.
9. Coordinate with consultant Expatriate income tax registration,clearance and tax filing.
9. Well verse in Employment Act 1955, Industrial Relations Act 1967, Income Tax Act 1967, PSMB Act 2001, SOCSO ACT 1969 and EPF Act 1991.
10. Any other duty and responsibilities as added necessary.

– Provide payroll data for mid and end month closing.
– Generated invoices & quotations using SQL system.
– Maintained and updated sales and customer records.
– Maintain proper records and filling in hardcopy and softcopy.
– Liaise with customers and fulfill customers queries.
– Provides administrative and telesales support.
– Handling incoming calls, email, etc.
– Provide relevant support and assistance to the Sales Team.
– Create and maintain business relationships with existing and potential customers.
– Prepare reports and other documents as required by the management.

– Provide administrative support for HR executives.
– Daily process and monitoring employee performance, attendance, and overtime.
– Create, maintain and update employee personnel records in iFlexi HRMS System.
– Provide payroll data for mid and end month closing.
– Ensure timely processing invoice of courier service, hostel, petrol, vending machine, medical, etc.
– Issuance of Purchase Requisition Form.
– Maintain current HR files and database.
– Create vendor code for new employee and new customer from Citrix System.
– Looking after the health, safety, and welfare of the employee.
– Assists in the submission of government related.
– Organizing staff training sessions and activities.
– Maintaining calendars of HR management team.
– Compiling reports and spreadsheets and preparing spreadsheets.
– Scheduling job interviews and assisting in interview process.
– Answers the telephone, relays messages, and maintains equipment and supplies.
– Conduct initial orientation to newly hired employees.
– Liaising with Contractor on cleaning, pest control, courier services, photocopier, employee transportation, vending machine, etc.
– Manage employee medical claims and vehicle claims.
– Create ID and access for new joiners.
– Making advertising about vacancies in Jobstreet.
– Prepare offer letter for local employee and foreign employee.
– Arrange travel accommodations and process expense forms.
– Completed background checks for new hires and prepares required documentation for personnel files.
– Daily process and monitoring employee performance, attendance, and overtime. Responsible for handling Petty Cash box and claims.
– Maintain and renew licences.
– Assist with any ad-hoc duties related to admin & purchasing.
– To oversee the AR Aging and ensure timely payment of outstanding invoices, with support from the Sales team.
– Follow up and arrangement on foreign workers and expatriate application, permit renewal, insurance, fomema and all other related requirement.
– Prepare costing sheet for new work scope.

– Created new customer code and delivery code in SAP system.
– Generated invoices, CN, and DN in SAP system or manually (special request).
– Prepared Daily Management Report to higher management.
– Maintained and updated sales and customer records.
– Liaise with customers and fulfill customers queries.
– Provides administrative and telesales support such as processing orders, quotations follow-up, delivery orders, and invoices.
– Handling incoming calls, email, etc.
– Provide relevant support and assistance to the Sales Team.
– Create and maintain business relationships with existing and potential customers.
– Prepare reports and other documents as required by the management.

Candidate has over 20 years work experience in Electronics manufacturing work environment, with 10.5 years attachment in EMS

Summary of work experience
• Total 23 years’ work experience in multiple roles with 18+ years in managerial post
o 3 years operation management experience
o 7 years in manufacturing / production operation
o 8.5 years focus in QA management
o 2 years in test engineering & 3 years in R&D/ Design
• On 10.5 years work experience with EMS, has exposure in operation management, QA, Test Engineering as well as R&D
• As Senior Operation and Engineering Manager. Handling the SMT production activities, machine utilization improvements and focus on KPI achievements.
• 3 years as Operation Director with an EMS, overseeing it’s PCBA manufacturing plant in overseas. Leading a total workforce of 400-500, responsible for the entire operation with P&L responsibility, department under direct supervision including Production, Planning, Facility, Safety & Admin, work closely with Engineering, QA and Purchasing team to achieve company financial objective
• Prior to this, was leading the QA team of an US based EMS for 2 years, with key responsibility to improve product quality & reduce product failure or rejection, taking care of customer complaints as well as QMS audit with exposure in ISO 9001,14001 & TS16949

 Support all general HR functions and admin task
 Maintain employee files and records in electronic and paper form
 Managing all process for foreign workers management from all aspects not limited to hostel management, permit and passport, FOMEMA, bank card, renewal.
 Assist foreign workers for hospitalization
 Liaise with government bodies for foreign workers management
 Improve documentation and records management
 Conduct orientation process and factory tour for new hires
 Conduct regularly inspection on factory safety, hygiene and workers disciplinary
 Spearheaded in disciplinary action for all employees
 Assist planning for the year related training needed not limited to collect quotation d HRDF claim
 Managing employees claim for management approval
 Managing employees uniform distribution and purchase including for new join and replacement
 Responsible to outsource security for factory
 Responsible in created and distributed Memorandum
 Responsible to control safety equipment in factory not limited to first aid box, fire extinguisher and safety sign
 Control locker record and distribution for employees

Recruitment & Staffing Direct Labor (Major Foreign Worker Management)
 Spearheaded in all process hiring foreign workers and coordinate in local labor workers plans, execute interview, selection, placement and orientation base on direct labor headcount supply and demand
 Trusted to create job advertisement for hiring direct labor local and non-exempt workers to attract pool candidates in immediately
 Process foreign workers’ renewal, end contract, resignation, termination, absconded/runaway, death, long leave and benefits given by company
 Responsible for foreign workers bank card, FOMEMA, annual medical, passport and permit process, arrangement or issues attentively and strictly avoid penalty • Ensure to maintain, updating and creating data system for all foreign workers management in system and documented for reasonable time of period not limited to workers personal file completed all necessary record
• Liaise with government bodies related to foreign workers matters
• Process all related claims, petty cash and invoices occurred in foreign workers management
• Managed to liaise with foreign workers recruiting agencies in Malaysia and source country in all aspects such recruitment fees, hiring procedure, hiring schedule or plan and related
• Perform ad-hoc tasks, report and analysis related with foreign workers for top management
 Supervise, monitor, guided and responsible on HR assistant
• Responsible in assist disciplinary action for non-exempt and exempt staffs with high confidentiality and non-retaliation
• Issue and managed record for Notice of Demand
• Control, prepare and process agreement for contractors under HR management

 Managed HR procedures and policies, assist in updating HR policies and procedure, employee handbook, HR form and employment contract
 Spearheaded in documentation preparation for EICC audit not limited to improvement or changes towards the compliance

• Assist senior executives and manager for all related administrative tasks and special tasks from top management
• Set up and prepare refreshment for any meeting between HR and third parties internal or external and minutes writer
• Visit admitted staff and or arranged flower bouquet to particular staffs aside manage individual hospitalization benefit claim compensation and propose to management
• Inspect and responsible HR notice board in all plants displays needed information
• Responsible in create and distribute Memo for public holiday and any information or new directions
• Trusted to control company letterhead and assist production team to prepared letter as their needed with letterhead
• Spearheaded in conducting briefing arrangement for new implementations, improvement, benefit or changes in occurred in the company to all employees
• Responsible to make sure HR team follow and execute the HR procedures or workflow
• Prepared bond agreement letter for staffs being nominated in company training
• Support others team

Employee Relations & Welfare
 Assist in disciplinary for direct labor includes local and foreign workers with high confidentiality
 Responsible for issuance company uniforms kits and the procedure,
 Handle, arranged and managed transportation for workers including transportation agents, invoices and claims, annual and daily audit, and arrangement for overtime or special requirement
 Handle and managed hostel check in and check out registration and annual audit inspections to workers house and execute major housekeeping being done by the
tenant every two weeks
 Responsible in issuance medical sheet, individual claims for medical and dental petty cash and panel clinic invoices claims. Coordinate with panel clinic management for medical book and verify every claim are entitle under company benefit coverage
 Supervise in-house canteen, conduct daily inspection, housekeeping every two weeks and operation during overtime and documentation of caterer’s information such agreement and caterer’s requirement align with Ministry of Health
 Control and managed company uniforms and production kits stocks including forecast new order, distribution, replacement and salary deduction
 Control and managed stationary, HR forms cyclostyle, name card for all HR departments including forecast new order and distribution
 Entertained grievances from all group of people who serves or related with company in professionalism
 Ensure all documentation and data saving in updated
 Creatively to decorated according to main celebration festival, signage in HR office building

1. Payroll processing
2. Handling workers disciplinary issue
3. Help to develop company policy and ensure everyone compliance with it
4. Handle and prepare the HR correspondences (personal files, leave and HR letters)
5. Participate in company events or staff activities on occasions by management approval

1. attendance permanent staff and outsource
2. work permit and expatriate tax clearance
3. HR related letter
4. staff activities : staff birthday, women day, staff appreciation night, company annual dinner
5. staff welfare (SOCSO claim, insurance, panel clinic)

1 Salary processing and ensuring timely, payment of salaries & provides payroll information by answering questions and requests. (handle around 200-300pax)
2 Petty cash of HQ
3 Prepare appointment letter & discipline letter for promoter/staff
4 Maintaining leave records
5 Prepare relevant report when requested
6 Deal with banker regarding foreigner open account and others bank in issue
7 Prepare document when audit from KWSP/Socso
8 Attend MEF meeting.
9 Proper filing of staff particular, bank letter & KWSP/SOCSO/PCB document.

-Handle monthly payroll, monitor employee attendance, handle employee claims and update any leave application.
-Monthly commission calculation.
-Handle epf, socso, eis, pcb contribution.
-Preparing any HR letters & memo.
-Recruitment, interview arrangement and new staff preparation.
-Liaise with government including JTK for employee issues. MYEG, ESD for foreign worker permit and employment pass renewal. MYIPO for trademark matters. Majlis perbandaran for business license and other government department.
-Appraise employee for calculate yearly bonus and increment.
-Maintaining and update employee master database.
-Attend to staff counseling and the disputes between employees and company including attend to court.
-Outstation to outlet for audit.
-Administration task and others.

Cold-call prospects that are generated by external sources of lead.
Develop sales opportunities by researching and identifying potential accounts.
Identify decision makers within targeted leads to begin sales process.
Penetrate all targeted accounts and radiate sales from within client base.
Collaborate with appropriate team members to determine necessary strategic
salesapproaches
Create and deliver qualified opportunities to other team members
Maintain and expand the company’s database of prospects.
Ensure follow-up by passing leads to appropriate team members with calls-to-action,
dates,complete profile information, sources, etc.
Set up and deliver sales presentations, product/service demonstrations, and other salesactions
Assist in creating RFP responses to potential clients.
Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
Make outbound follow-up calls to existing clients via telephone and email cross-sell andup-sell.
Handle inbound, unsolicited prospect calls and convert into sales.
Overcome objections of prospective customers.
Emphasize product/service features and benefits, quote prices, discuss credit terms,
andprepare sales order forms and/or reports.
Enter new customer data and update changes to existing accounts in the corporate database.
Attend periodic sales training where applicable.
Appropriately communicate brand identity and corporate position.

listening to customer requirements and presenting appropriately to make a sale;
maintaining and developing relationships with existing customers in person and via telephone
calls and emails;
cold calling to arrange meetings with potential customers to prospect for new business;
responding to incoming email and phone inquiries;
acting as a contact between a company and its existing and potential markets;
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negotiating the terms of an agreement and closing sales;
gathering market and customer information;
representing their company at trade exhibitions, events and demonstrations;
negotiating on price, costs, delivery and specifications with buyers and managers;
challenging any objections with a view to getting the customer to buy;
advising on forthcoming product developments and discussing special promotions;
creating detailed proposal documents, often as part of a formal bidding process which is largely
dictated by the prospective customer;
liaising with suppliers to check the progress of existing orders;
checking the quantities of goods on display and in stock;
recording sales and order information and sending copies to the sales office, or entering figures
into a computer system;
reviewing own sales performance, aiming to meet or exceed targets;
gaining a clear understanding of customers’ businesses and requirements;
making accurate, rapid cost calculations and providing customers with quotations;
feeding future buying trends back to employers;
attending team meeting and sharing best practice with colleagues.

• Managing clients’ payroll, using payroll software on a month to month basis, including the salary pay out and statutory payments disbursements.
• Managing Annual Return of Remuneration, ie: to prepare/review Form E and Form EA.
• Liaise and respond directly to clients regarding their payroll matters and/or queries.
• Responsible for prompt billing and settlement by client, including recovery of doubtful debts and management of bad debts.
• Perform accurate review work payroll work prepared by executives, by verifying calculations and pay codes into the system.
• Responsible for overall client servicing and accountable for any jobs under his/her portfolio.
• Responsible for the maintenance of the payroll requirements for the portfolio of clients.
• Ensure that the monthly payroll processing is completed within the stipulated timelines as agreed in the SLAs.
• Ensure that the monthly deliverables are submitted to clients on a timely manner, that all payroll-related reports and / or information are accurately and completely recorded and reported.
• Perform variance analysis on the payroll movements of the clients.

a) Payroll Management
• Maintains payroll information by designing systems; directing the collection, calculation, and entering of data.
• Updates payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department/ division transfers.
• Pays employees by directing the production and issuance of paychecks or electronic transfers to bank accounts.
• Prepares reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.
• Balances the payroll accounts by resolving payroll discrepancies.
• Provides payroll information by answering questions and requests.
• Maintains payroll guidelines by writing and updating policies and procedures.
• Complies with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
• Maintains employee confidence and protects payroll operations by keeping information confidential.

• Contributes to team effort by accomplishing related results as needed.
• Communicate with the global mobility team in the UK campus for expat taxes and home or host country salaries matter
• Provides payroll related reports as required by the business units.

a.ii) Compensations & Benefits
Involved in personnel-related planning and decision-making. Conducts research and analysis in different areas involving compensation, such as compensation statistics and market analysis. This includes conducting position evaluations, job classifications, preparing job descriptions, assessing the budgetary impact of compensation decisions and providing oversight of compliance with regulations and labor laws. Collaborates with market survey company (Towers Watson, Hay group) to determine staffing needs, design and adjust salary structures and compensation packages and develop policies and procedures.
b) Employee Services:
• Provide guidance and direction to HR operation in terms of strategic and transactional of overall Employee Services and Compensation and Benefits (C&B) activities to ensure competitive and effective retention and engagement plan.
• Ensure compliance to relevant Regulation and Employment Act for relevant employee services such as Payroll and tax process, Permits application (Work Permit/ Employment Pass & Teaching Permit) and other relevant HR areas.

c) Talent Management:
• Responsible for HR practices and programs implementation which support the University and staff through the full talent lifecycle; starting from Sourcing, Recruitment and Selection, Performance Management, Graduate Management programme, Employee industrial placement and other talent management activities.
• Manage the performance management through Performance Development Review (PDR) process by establishing continuous PDR monitoring and reporting system.
• Work with COO and Academics to manage the design and implementation of necessary leadership development programs for Senior Management level and relevant Talent and Succession Management Pool/Framework in order to meet the manpower competencies and business needs.

d) Training & Development:
• Develop and responsible for Training policies and procedures. Manages and ensure the implementation and delivery of training where necessary in order to achieve overall training plan and objective.
• To oversee training needs assessments (TNA), plan and design effective training plan/calendar and manage in order to meet the training requirements for the University.
• Plan and manage departmental/functional training budget and responsible to ensure maximise utilisation of Human Resources Development Fund (HRDF) in order to ensure training investment are according to organisational planning and budgeting.
• To support the development of UoRM teaching enhancement and researcher development programmes including where appropriate delivery/training.

e) Employee Relation:
• Preserving the employer-employee relationship and ensuring the overall well-being of employees through effective employee relations and employee engagement strategy.
• Risk mitigation where necessary through workplace investigations and resolve employee issues or complaints.

f) Other:
• Drive continuous improvement within the team through continuous improvement initiatives.
• Demonstrates a strong HR generalist knowledge, and effectively supports team members in maintaining a high level of expertise in their process areas with generalist knowledge of the remaining.
• Plan and manage departmental/functional budgets.
• Assist Director of Human Resources on any other duties that may be required.

 Report to company Directors
 Lead and direct the Operation team to ensure the daily operational matters are carried out in an appropriate and cost-effective way
 Improve operational management systems, processes and best practices
 Purchase materials, plan inventory and oversee warehouse efficiency
 Help the organization’s processes remain legally compliant
 Formulate strategic and operational objectives
 Examine financial data and use them to improve profitability
 Manage budgets and forecasts
 Perform quality controls and monitor production KPIs
 Recruit, train and supervise staff
 Find ways to increase quality of customer service

 Lead and manage total of 18 outlets operations team on a day-to-day basis and to grow the business by monitoring and analyzing the sales of each outlet, managing budget, developing products performance and identify areas of improvement based on outlet KPI
 To ensure that all the outlets is in good shape including monitoring counter merchandising and all related items that need to be present/display is correct and on timely manner
 To ensure the availability of the stocks in each of the outlets are sufficient and ensure physical stocks in the outlet level is tally with the system
 Work closely with relevant departments in the organization to develop sales, marketing, customer retention, advertising, pricing trends and distribution strategies
 To provide coaching/training to the outlet operation team on sales & marketing campaigns, standards of customer service and procedures in achieving respective outlets/individual sales target
 Consistently monitor and provide directions/feedback for skills improvement to the retail sales team where necessary
 Lead & manage Repair & Maintenance department to ensure all the equipment are in good shape to use
 Lead & manage Audit team to ensure all outlets complies company rules & regulation as well as SOP
 Conduct yearly performance appraisal and provide counselling where necessary to enable the team to have a clear understanding of their role and the expectation from the Company. Plan career path for the outlet sales team
 Coordinate set up on the new opening/projects/renovation and tenancy renewals

● Design, develop courseware and deliver training for companies of over 500 employees.
● Conduct classroom training sessions,and informal Q & A sessions for employees across several departments.
● Work with managers to determine employee training needs and develop effective training programs.
● Write and revise handbooks and training manuals to reflect changing training requirements.
● Conduct personnel evaluations and determine expertise ,accomplishments,and further training requirements.
● Coordinated with managers and employees in various departments to determine Marine & Mechanical program training goals and needs.
● Developed company- and department -specific training sessions to meet individual training requirements.
● Designed skill evaluation system to determine how much and what kind of required training before and after training sessions.
● Going Onboard Vessel and conducting (OJT) On Job Training.
● Reviewed and revised training manuals to reflect updates.
● Created PowerPoint presentations of all training materials.

● Plan preventive maintenance and repair works to be done in the most efficient manner in accordance with planned schedules and regulatory requirements
● Plan, project, forecast, and monitor expenditures within budgets
● Made day-to-day critical decisions
● To plan and budget for new building construction
● To liaise for material procurement and design consultant
● Assist with P.E pertaining civil and structure works. Review civil and structure renovation proposals in Yard development projects.
● Liaise with subcontractors and vendors with regards to quotation of work
● Assess, determine, and repair mechanical defects toward safety maintenance according to statute and standards of service
● Maintenance and structural integrity review accordance to BCA in the yard
● Building maintenance (e.g. plumping, pipe works, sewage & sanitation works)
● Assistant Yard Project Superintendent for yard development projects.
● Repair and maintenance of all type of crane, crawler crane, gantry crane, overhead crane, generators, electrical motors, and all mechanical systems in yard.

Financial accounting and compliance
 Clients’ Engagement
o Perform financial analysis on financial statements and management accounts.
o Review financial statements against the supporting documents and general ledger to check that financial data is accurate .
o Manage the accounting outsource service provider to ensure financial statements provided are timely.
o Manage the bi-annual and annual reporting to meet statutory deadlines and requirements.
o Monitor cash flow, prepare budgets and forecasts and prepare periodic report to management.
o Review Notice of Assessment raised by IRAS
o Co-ordinate with tax agents in preparing tax computations and filings and addressing queries raised by IRAS.
o Prepare GST returns and de-registration application.
o Review payment vouchers against supporting documents

 Internal reporting
o Monitor revenue projection against internal budgeted projection and provide report to management
o Monitor expenses report and arrange for the invoices to be issued.
o Prepare invoices to be billed based on reports extracted from internal system (SAP).

Business Process Improvement
 Identified inefficiency gaps and streamlining end to end business process.
 Documented current process and review process map in the future state.
 Developed and maintained comprehensive SOP, training guides and standard documentations.
 Monitored and measured the overall cost of the engagement time charged to the engagement.

Business Development
 Collaborate with firm wide teams to identify opportunities.
 Build and maintain relationships with key contacts within internal teams, existing clients and potential clients in order to gain access to new opportunities

• Assisting client in preparing consolidated financial statements for public listed companies and multinational companies
• Preparing financial statements which its functional currency is different from its presentation currency
• Review tax computation
• Prepare and submit reporting documents to group auditor’s within given deadline
• Identified accounting issues and proposed audit adjustment as well as drafting management letter.
• Evaluating operating effectiveness of client’s internal control
• Collect the financial data and analyse the trend
• Directed and educated junior team members on auditing techniques and software

• Assist audit senior in preparing the audit working papers for engagement.
• Assist senior auditor in planning and directing audit assignment under his/her responsibilities.
• Involve in interim audit and responsible in preparation of system note and walkthrough for respective companies.
• Responsible in vouching and preparing audit schedule for audit client under his/her portfolio.
• Undertake administrative duties relating to audit engagement.
• Liaising and discussing with client regarding their accounting records and compliance with accounting standards and other statutory bodies.

• Assist in preparation of full set accounts for a group of clients from diversify industries.
• Perform accounting and administrative duties.
• To ensure account payable, accounts receivable, bank reconciliation, journals and general functions are performed in an effective and efficient manner

 Lead a team of 5 members whose main responsibility is to issue invoices to clients.
 Responsible to supervise and monitor the team progress, provide assistance and guidance whenever issues arise.
 Identified flaw, revamped organisational practices involving multiple departments and streamlined the process resulting in improved efficiency of the documentation process.

 Responsible for assessing the credit risk of new client accounts, reviewing credit provided to existing clients and providing credit analysis reports with recommendations to the
management team.
 Monitor clients with long outstanding balance, propose legal actions to management and liaise with appointed solicitors in taking legal actions against clients.
 Developed new filing practices which makes tracking and extraction of credit application forms and reports much more efficient.

Assisted in handling the Anti-Circumvention investigation by US Department of Commerce (“DOC”) relating to the export to US which resulted in obtaining a final affirmative
determination and clearance to continue exporting to the US without being subject to antidumping duty.
 Coordinated the transition from GST to SST.
 Appointed as Sustainability Management Coordinator which assists in setting up the committee and task force. As coordinator, identified sustainability issues, proposed strategy to the committee, executed action plans, collected data and analysed the outcome.
 Main coordinator for the issuance of Group Annual Report FY2020.
 Coordinated the annual stocktake exercise.
 Conducted Email Writing Workshop to all staff in the Sales Department and Finance Department.
 Conducted due diligence on two (2) potential companies for mergers and takeovers.

· Plan arrival of vessel and manage manpower needed for the bunker operations.
· Ensure all safety protocols prior to the bunker is ready
· Supervise when bunker process is on going and ensure the amount supplied to the bunker vessel is accurate.
· Closing on the orders, signing of Delivery Note, Invoice and pack up of the bunker process equipment
· Declare on the amount of fuel to the customs quarantine department weekly on the stocks available at the terminal
· Pro-actively market the products for further sales generation

· Achieved a target over RM 250,000.00 in monthly sales for a start up workshop.
· Ensured satisfied customer service and quality workmanship on vehicle.
· Inventory Control, track on part orders and ageing of stock items.
· Execute marketing strategies and CI maintained at all times.
· Keep track on daily vehicle throughput and progress time of work carried out by technicians.

· Attend to daily meetings and follow up with daily job progress.
· Attend yard safety meeting, morning walk-abouts and ensure safety or workers and audit of necessary PPE.
· Check and balance all claims submitted by sub-con.
· Check all claims reports for payment claims.
· Follow up with yard on payments and claims.
· Join the weekly progress meeting, plan and execute project planning.
· Built and up keep of reputation with all the yard department managers.

1- Assist the Company Secretary in all aspect of secretarial works in compliance with the Companies Act 1965
2- Organising, preparing agendas for, and taking minutes of board meetings and annual general meetings (AGMs)
3- Maintaining statutory books, including registers of members, directors and secretaries
4- To ensure proper maintenance of all secretarial documents
5- To prepare resolutions, minutes, annual returns and statutory documents
6- To handle the secretarial duties with minimum supervision
7- To communicate with clients for all secretarial matters
8- Liaising with external such as lawyers and auditors

Training & Development
1. Major in charge of Training & Development.
2. Coordinate all external & internal training.
3. Coordinate & filing all On Job Training Form every employee
4. Sourcing Training Provider based on Training Requisition and Cost Effectiveness & Course Content
5. Prepare all Training Form such as Training Attendance, Training Evaluation, Training Effectiveness, Training Requisition, Pre-& post Test & etc.
6. Manage Training Plan based on ‘Training Needs Analysis every year’
7. Updated Training Plan every month & ensure that training can done.
8. Ensure all training record always up to date.
9. Prepare all department Training Needs Analysist (TNA) every end of year and distribute to all HOD
10. Prepare TNA Summary & Training Plan based on TNA every year in January
11. Ensure training room facilities is in good conditions.
12. Preparation before in-house training conducted; preparing projector, stationary, extension wire, distribute training material, training attendance, pre-& post Test, Training Evaluation.
13. Prepare training refreshment for participants & trainer.
14. Maintains and upkeep Training records by filing; keeping past and current records.

Recruitment
1. Major in charge of Recruitment.
2. Monitor and manage the recruitment and selection process based on manpower requisitions of each department.
3. Spear out recruiting methods for recruitment via banner, jobstreet.com, indeed, walk in interview and advertisement.
4. Advertise job vacancies based on Staff Requisition from all HOD.
5. Arrange walk in interview & coordinate interview for all department staff requisition.
6. In-Charge of new employee Orientation briefing & introduce new staff to all department
7. Prepare orientation forms & filing all orientation records
8. Ensure Application form, certificate and all applicant detail completed for their personal file
9. Review all resume from jobstreet,com account, email and hard copy resume from security guard.
10. Email selected (based on requirement) resume to HOD, for an interview arrangement.
11. Arrange interview with candidate by phone call & email Interview Invitation for selected candidate.

Authorities & Government Correspondence.
1. Manage HRDF e-Tris System for the Training Grant Application, Training Grant Claimable, HRDF Levy payment & etc.
2. Coordinate & Liaise with BOMBA regarding Yearly Fire Fighting & ERT Training.
3. Handle the application of customs such as the application of rework/reject,scrap,subcon,remittance,import of machine,added of raw material and finish goods and export of reject.
4. Declare the subcon of every month to forwading company.
5. Prepare the monthly summary of export and import of every month.

Human Resource & Administration
1. Coordinating courier service and despatching services.
2. Maintain good inter-relation with employees (internal correspondence).
3. Update newest copies of renewal permit renewed in each of foreign employee’s personal file & prepare permit copies to employee.

Safety & 5S Committee
1. Briefed all employees regarding Safety & Health, 5S Procedure during Orientation Session.
2. Coordinate Annual Audiometric Test for Noisy Area workers.
3. Coordinate Hearing Conservation Training & Safety Awareness Training.
4. Secretary of Safety & Health / 5S’ Committee.

• Recruiting, interview shortlisted candidate and prepare staff schedule by follow company SOP guideline.
• Product management, including ordering, receiving, price changes, handling damaged products and returns.
• Assists in handling daily operations and other supervisory duties including opening and closing of store, cash handling of daily sales, merchandising restocking, administration,
stock receipt report and sales report.
• Plan monthly activity for the company and ensures sufficient budget for the event.
• Perform regular stock take and cycle counting upon request by the inventory department.
• Prepare salary worksheet by key-in details from the thumb print report.
• Ensure selling floor is up to standard by giving order to staff and assisting them whenever required.

Feb 2020 to June 2020 – Senior Merchandiser
Worked as part of a team of Marketing, providing service to customer and transfer customer requirement to internal
department
Work Description:
 Prepare costing according to buyer’s product requirement
 Received order from buyer and key in into system.
 Responsible for the development of sampling (from the stage of cutting, stitching and finishing) to production follow up
 Coordinating with sourcing team to ensure all the require fabric and trims are on time for the production
running/shipment.
 To make sure the production follow up from development and sampling according to buyer requirement
 Arrange raw material (fabric,zipper,drawcord and other accessary) from supplier and prepare the pre- production samples
for buyer approval.
 Liaise with production for the pre-production sample and mass production.

Work Experience
Apr 2014 to June 2019 – Sales and Marketing Executive in
Worked as part of a team of Sales and Marketing, providing service to customer and transfer customer requirement to internal department
Work Description:
 Maintain relations with current customers.
 Communicate with customers (thru e-mails, faxes, etc.).
 Manage full process of sales cycle (prepare quotation, issue Proforma Invoice/ Sales Confirmation to customers, issue
shipping order to production, follow up shipment schedule, and closing).
 Follow up on all customers’ request
 Liaise with internal departments such as Planning, Production, QA, and R&D.
 Prepare and send samples as per customer’s requisition.
 Follow up new project (new item) progress.
 Receive and resolve customer issues and complaints.
 Update and maintain price list of new, existing and potential customers.
 Attend events or exhibitions.

Sep 2010 to Oct 2013 – Assistant Administrator
Worked as part of a small team of administrators, ensuring the smooth and successful running of the universities daily
activities.
Work Description:
 Recruitment of foreign students
 Filtered prospective candidates for subsequent administration process.
 Events coordinator specializing in new student familiarization program and foreign dignitaries events.

Apr 2008 to Oct 2008 – Clerk
Worked within the accounts department specializing in buying and selling foreign currency.
Work Description:
 Communicated with customers and agents for all the related currency status update and order confirmation.
 Summarized daily business activity such as sales records and reported bad debt to supervisor.
 Verified the daily payment due records and reported any delay to supervisor.
 Followed up closely on the delayed payment with customers.
 Planned and arranged payment to agents.

 Attending to incoming sales enquiries and responding promptly by sourcing and providing quotation
 To meet customers’ requirements. Following up with customers to close the deal and processing sales orders
 Building and maintaining good customer relationships by providing good support and customer service to existing and new clients.
 Liasing with local and oversea suppliers on pricing and product related issues.
 Coordinating with internal departments (marketing, purchasing, logistics & technical) to facilitate shipping arrangement & deliveries, to resolve customers’ technical problems in order to ensure customer satisfaction.
 Responsible in achieving monthly individual sales target and work closely with team members to meet annual team target.

 Responsible for selling laboratory equipment, consumables, chemicals, reagents and diagnostic products to government research institutions and universities in Klang Valley (UPM, UKM, UM, Mardi, MAKNA etc)
 Developed sales strategies to achieve monthly sales target and increase market share and company profitability
 Built and strengthen good rapport with existing customers (mainly lecturers and researchers) through excellent customer service and identify potential clients to expand customer base.
 Daily duties: Call & Meeting customer, send inquiry to supplier, prepare quotation and quote to customer as per customer needs, deliver product to customer, arrange for pre sales and after sales technical support for customer, and collect payment.
 Achievement : Exceeding monthly sales target of MYR 30,000.00 for 9 months yearly.

– Attend to all queries from customers and response on time as order by HOD of Customer Service Department
– To create booking request for local shipment and pass on to operations department for further action.
– Monitoring local shipment
– Update local shipment progress in share folder on timely manner
– Collect return Proof of Delivery from drivers and do sorting base on different branches
– Check whether returned Proof of Delivery is properly chop, sign and attach correct with customer DO
– Scan and key into system. Later, parcel back to respective branches
– Responsible follow up payment from customers
– To ensure compliance with customer KPI
– Updated KPI report monthly to operation team to ensure achievement on department KPI
– Manage own tasks and time efficiently, organizes resources to meet objective to ensure works is completed in a timely manner

– Attend to customers’ inquiries/customer orders and feedback to customers in a timely manner by phone and email
– Respond to customer complaints and follow-up corrective actions to feedback to customers in a swiftly manner
– To provide all necessary information and support to internal team as and when is necessary or instruction from management
– Monitor every out-going shipment closely and in detail. Verify transport charges of every shipment and bill against customers
– Get the Letter of Credit from customers for every shipments and verify all the information. Ensure L/C amount is not under payment amount.
– Invoicing to customers to be completed within the given timeline
– Monitor and follow up payment from customers
– Issue and follow up Credit Notes promptly within the given timeline.
– Maintain and establishing close rapport with all internal departments for cargo delivery
– Regularly check the paper stock at internal warehouse and external warehouse
– To liaise with paper suppliers to ask for quotation and to buy based on superior and customers’ requirements
– Negotiate with suppliers for best price, terms and delivery schedule
– Communicate with suppliers should quality and quantity discrepancy arises
– To review any opportunities of volume break cost saving
– To work closely with sales person on the forecast of raw material- Support and provide good customer services internally and externally

– Place purchase orders with our US counterpart, US suppliers and China suppliers, ensure purchase orders arrive in time to support customers’ production.
– Must uphold the practice of control freight cost.
– Follow up on customers’ monthly forecast and provide forecast to supply chain departments
– Obtain customer’s consent on delivery challenging dates
– Respond to customers’ emails in the shortest time possible.
– If receive quality issues from customer, must liaise with QA engineer to provide solutions to customer. This is to prevent customers’ production line down
– Monitor quality and delivery performance of suppliers by daily
– Involve in Cost Down activities
– Expedite the materials / parts according to the forecast and customer requirement.
– Ensure payments to be received by customers monthly and in time
– Must control the stock level at warehouse at a optimum level
– Maintain close rapport with Sales Executives so that I can receive information of customers from Sales Executives, information such as service feedback, quality problems, payment, delivery time and etc.
– Be motivated to work well independently with minimum supervision
– Implement Company motto that is “Growth through Customer Service”. Strive for 100% customer delivery commitment and meet KPI that set by company

1. Perform orientation for all levels of indirect staffing;
2. Conduct HR induction session;
3. Responsible for new hire’s confirmation & extend probation procedure;
4. Responsible for documentation related to orientation & confirmation;
5. Conduct three-ways session as part of on-boarding program;
6. Data entry for orientation & three-ways session analysis report;
7. Support recruitment activities such as sourcing, screening and cold-calling;
8. Liaise with internal trainers, managers, and vendors;
9. Initiate and responsible for company internship program;
10. Ad-hoc duties as assigned (Car sticker, badge, events and etc.)

1. Responsible in sourcing suppliers & alternate parts;
2. Managing day to day discrepancies;
3. Create Purchase Order for testing samples;
4. Responsible for the samples of First Article process;
5. Ensure supplier commit to shipment date;
6. Review parts as in BOM and AVL;
7. Liaise with internal and external stakeholders.

• Providing general administrative support to HR department
• Recruitment and selection of staff
• Preparation of HR related letters
• Manage employee grievances and disciplinary issues
• Monitor attendance and leave management
• Employees personal data file up keeping
• Handle the maintenance of restaurants facilities and up keeping of office equipment
• Courses registration & pass applications
• In charge of monthly payroll cycle
• Assist the account department in data entries
• Manage cash flow, monitor daily sales and ensure sufficient supplies for business operation
• Participate in brainstorming sessions for marketing purposes
• Any adhoc duties as required

• In charge of end-to-end recruitment activities
• Prepare monthly payroll report and support payroll process
• Responsible for applications of expat Employment Pass (EP)
• Act as the point of contact regarding labour issues
• Enforce onboarding & offboarding programmes for employees
• Created Job Description Database of all employees.
• Keep records of staff insurance and ensure timely renewal
• Coordinating performance review procedures (e.g. half-yearly/annual and 360° evaluations)
• Revise existing employee handbook to ensure consistency of current HR practices
• Update monthly attendance, organization chart, staff movement report & time-writing report
• Responsible for employees probation tracking and confirmation
• Process leave application and claims submission in payroll system
• Set compensation structures and evaluate competitive pay practices
• Assist in filing of employee personnel file and HR/admin related documents
• Assist in general administrative matters such as office maintenance, reception, purchase of pantry items, applications of employee parking pass and employee engagement events

• Provide administrative support to sales team.
• Prepare reports and documents for monthly review.
• Perform administrative task including prepare letter, filling, retrieving documents and etc.
• Coordinate meeting, prepare and distribute meeting minutes.
• Compile date, forecast & report from sales team to Manager.

RESPONSIBILITIES:
1. MRP Execution (PO, Forecast, Scheduling) weekly.
2. Coordinate with MP on gating material to support CTB, on R&D, new product or design change production planning.
3. Resolving referral (receiving issues), AP Invoice issues, FAI.
4. Control and monitoring inventory
5. Maintaining daily report closely  updating shipment details, OPO Shipment tracking,
6. Coordinate with shipping team on shipment/ deliveries
7. Buyer for NPI and MR.
8. Sourcing for localize parts and other task as assigned by manager.
8. System use: SAP

RESPONSIBILITIES:
1. Execute PO, Forecast, PIF in timely manner for CJH & Portland, US Plant.
2. Coordinate with MP on gating material to support CTB, on R&D, new product or design change production planning.
3. Resolving referral (receiving issues), AP Invoice issues, FAI.
4. Control and monitoring inventory
5. Maintaining daily report closely  updating shipment details, OPO Shipment tracking, Unconfirmed PO in share folder
6. Expediting pull in deliveries and workout the expediting cost with suppliers and get management approval. Coordinate with shipping for the
7. Other Ad-hoc assignment assigned by manager.
8. System use: SAP

RESPONSIBILITIES:
1. BuyPlan – Receive SO and check BOM for buy items and release PO accordingly.
2. Work with R&D and NPI team for new product or design change.
3. Coordinate with supplier on return of MRB and receiving issues.
4. Control and monitoring inventory.
5. Conduct yearly PI at sub-contractor site.
6. Sourcing for direct & indirect material.
7. Other Ad-hoc assignment assigned by manager.

Recruitment:
• Assist other HOD to identify, select and recruit staff for their vacancies, and help candidates find and gain appropriate employment.
• Responsible for initial screening, selections, short listing and conduct pre-screen interview to provide best quality of candidates to other HOD.
• Continuously interacting with other HOD to understand resource needs and recruiting qualified resources.
• Preparing and scheduling candidates for direct HOD interviews.
• Handling negotiation on compensation packages and closing candidates on rates/salaries in accordance with HOD rates and new hire orientations.
• Extensively using recruitment techniques like web recruiting, references, and referrals to source the best talent from the industry.
• Creating advertisements for job openings using the Internet and resume databases.
• Completed the whole job description of every position in company (103 positions).
• Discuss among the teams to understand more details on jobs urgency and requirements.
• Manage a folder which has the whole process of recruitment to let the newbies has a clear mind in doing their jobs.
• Attend the career fair to recruit the students (Degree, and Master holder) from famous University in Malaysia.
• Generate own database of candidates which retrieve from different recruitment channel.
• Any other duties assigned by HOD.

Working Permit:
• Handle all of the working permit of employee such as DP10, DP11, DP11A, and others in IRDA and Immigration.
• Record the validity of working permit of every employee and will remind them to renew 3 months before the expiry date.
• Proficiency in preparing the documents of DP10, DP11, and DP11A.
• Manage a folder which has the whole process of apply different types of VISA to the employee and will keep updating if IRDA and Immigration have announced any latest information.
• Help the company to complete the setup process such as applying the quota of working permit from IRDA.
• Any other duties assigned by HOD.

-Ensure staff files and records are created, updated, closed and disposed of in accordance with the rules set from time to time.
-Ensure the staffing requirements are adequate and according to company’s current need. Do recruitment and hiring process for new staff.
-Issue letters to employees regarding certain matters such as letter offers, confirmation, promotions, salary increment, layoff and other human resource issues.
-Incorporating and Reviewing all information such as allowances, staff profiles, salaries, claims, etc. in the Quick Pay / Staff system are correct and as directed.
-Provide monthly salary reports, Annual EA Forms,
-Monthly Salary Slip etc. in relation to workers and employers.
-Ensure that all statutory payment such as EPF, SOCSO, Levy Training, Zakat, LHDN are correct and paid according to the date set.
-Provide general office administrative support.
-Renew company license with local government body.
-Manage all office stationary, toner, and pantry supplies.
-Manage the maintenance and upkeep of all office facilities and equipment.
-Always ready for ad-hoc task when required.

-Responsible in monitoring transportation at PLKN Camp.
-Update status for roadtax, puspakom and permit for all vehicles at all PLKN Camp.
-Manage all vehicles that need to renew roadtax and permit.
-Dealing with SPAD and JPJ for transport licence for trip.
-Manage insurance for buses that need to renew.
-Do managerial and admin job. Manage all document for audit.

-Extensive background in Human Resources, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits, and compensation, HR policies and development and legal compliance.
-Internal trainer for company, developing team work among staffs by participating in CSR, implementing new rules & regulations, writing job descriptions and management reports.
-Good interpersonal relations with proven communications skills, both verbal and written. Good planning organization skills.
– Computer literacy and familiarity with the human resources information system. Sound judgement and decision making skills.

JOB RESPONSIBILITIES
–
1. Identify department vacancies, advertisement arrangement on Jobstreet, Jobs Malaysia and through company website/facebook, conduct interview session and candidate selection.
2. Conduct internal training such as orientation, leadership training, customer service training and other related training require by management and operation department.
3. In charge external training, actively involved in HRDF grant application, claim, and prepared a proposal of HRD Award 2019.
4. Propose new payroll system to management for HR development.
5. Discuss and advise with department manager and organizational policy matters and recommendation needed changes.
6. Responded with head of department on employee issues and question in a timely manner.
7. Met with all new hires to explain benefits, guidelines and company procedures.
8. Serve as link between management and employees by handling questions, interpreting and administering contracts.
9. Revise existing hand book according to legal and benefits changes.
10. Responsible in overall employee performance appraisal, employee performance index, performance appraisal results and give feedback to each employee for motivation and also advise.
11. Handling staff’s disciplinary issue, prepare warning letter, show cause letter, termination letter, counselling, domestic inquiry, labor case and police case.
12. Handling overall foreign worker matter including permit renewal, fomema, employment contract, hostel and hostel agreement, permit cancellation and check out memo.
13. Handling overall company activities such best performance award, best department award, annual dinner, company trip, office staff fund, festival dinner and community service.
14. Handling exit interview for resign staff.
15. Monitoring on payroll, attendance and all HR and administrative related matter.

Professional Development
Certify trainer by Pembangunan Sumber Manusia Berhad (PSMB) with Train the Trainer certificates (TTT)
Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, employee compensation and workplace safety/security.

Computer Skills
Microsoft Words, Excel, Power Point, Payroll System Smartime, Easy pay, UBS.

1. Update staff and workers daily attendance, overtime and leave.
2. Preparing government letter, warning letter, issue internal and external memo and notices for local and foreign worker.
3. Update employee turnover record/report, monthly attendance appraisal report, performance appraisal report, overtime report, monthly usage of electricity and water bills including company hostel.
4. Submitting document or application to iimigration, MIDA KL (Expatriate DP10/DP11 application) and labor office.
5. In charge in overall foreign worker matter, work permit application, renewal, check out memo and hostel.
6. Handling insurance and Perkeso claim for local and foreign workers.
7. Handling HRDF claim for company training.
8. Handling company event such as company annual dinner, company trip, buffet gathering and performances.
9. Handling labor case, court case, police case and hospitalization local and foreign worker.
10. Handling air ticket booking and hotel reservation.
11. In charge and overall monitoring company security.
12. Overall in charge of employee uniforms, safety shoes, employee accommodation, factory maintenance, office stationery..
13. Handling petty cas

ct 2019–Jan 2020
● Record staff’s attendance and leave through in-house system
● In-charge of on-boarding of new staff
● Preparing quotation, delivery order and invoice to customer
● To handle daily administrative job task
● Handle MOM work permit matters

● Record requested quotation
● Create quotation using in-house system
● Delivered Client’s request through communication and email
● Create quotation schedules for both company and client

• Maintain Employee Record (Leave, Medical Record and Daily Attendance)
• Assist HR HOD in payroll preparation (approval Overtime)
• Assist some admin job
• Responsible to manage employee discipline problem
• Conduct orientation program and briefing to new employee
• Responsible about cleaner, uniform & safety boots, stationery and 5S
• Update Employee Handbook
• Receptionist work (answering call, pass up cheque to customer)
• Ad-hoc assignment as and when required

• Handle order enquiry by sending the quotation in time
• Order processing, preparation of shipping documents ,invoices & packing list , purchase orders, COO (certificates of Origin),etc;
• Liaison with suppliers on arrivals and related issues;
• Monitoring vessel arrival;
• Coordinating with forwarders for freight quotation and shipment arrangements
• Handling of import / export documents;
• Monitor closely with suppliers and warehouse on readiness of materials / orders
• Interacting with customers on shipment issues,etc;
• Liaise with Accounts and ensure the final costs quoted to customers are equally same

To perform general office administration under the direct supervision of Operations Manager and Assist in duties related to document preparation and shipment coordination as required
• To develop and maintain excellent service to internal and external customers at all times
• Understanding of shipping instruction from Sales on customer requirements before D/O is re-generated to warehouse for pick & pack
• Preparing all documents from SAP for operation such as pick list, customs invoice, freight booking
• Liaise with forwarders for all outgoing shipments, track & trace orders
• Liaise and plan with integrators (couriers) for all outgoing shipments
• Liaise and plan with local transporter for all local deliveries
• Interpret data in order to maintain simple records
• Deal with the respective parties effectively and efficiently using a diplomacy and negotiation skills
• Sorting & sending out Commercial Invoices to customer
• Assist in preparing various reports per customer requirements
• Deal with the respective parties effectively and efficiently using a diplomacy and negotiation skills.
• Analyze complex details to resolve complex issue for Clients
• Assist in preparing of GST Report
• Other duties as assigned by Customer Service Supervisor or Manager.

• In charge of monthly checking attendance (1500 headcount)
• Maintaining leave, sickness and overtime reports.
• Monthly preparation & submission PCB, EPF, SOCSO
• Attend and resolve employees’ queries
• Prepare employment letter, salary adjustment letter, confirmation letters to employee
• Prepare all the company’s cheque pay for income tax, SOCSO and EPF.
• Help employees who happen accident to claims their SOCSO

General:
• Guide company regarding labor legal compliance
• Creating and revising job descriptions
• Planning, organizing, and controlling the activities and actions of the HR department
• Dealing & maintaining proper filing for ISO documentation
• Manage deceased cases such as contact the employee’s family, issue final paycheck to the employee’s beneficiary & etc

Payroll:
• Update & keep track of employee data such as attendance to ensure operation run smoothly
• Verified for monthly payroll & statutory payment report to ensure accuracy & efficiency on a timely manner
• Presentation for weekly headcount report regarding sub-con, office staff & production, monthly payroll cost report & etc.

Expatriate & Apply KDN:
• Online submission EP I, EP II and PVP application
• Prepare all documents requirement
• Apply KDN quota

Manpower Planning:
• Maintaining company directory and other organizational charts
• Meeting with planning and production unit to explore all possibilities to optimize productivities
• Review the existing manpower turnover and forecast the future trends for business readiness
• Propose to Management on prevention steps to take in addressing manpower shortage from time to time

Recruitment & Selection:
• Placing job advertisements
• Resume search and screening
• Shortlisting candidates
• Participating recruitment related exhibitions
• Pre and post interviewing arrangement
• Conduct interviews
• To assess candidates’ suitability and provide recommendations to HODs
• Plan and execute recruitment & selection activities based on periodical plan and ad-hoc basis
• Issuing offer letter, employment confirmation letter & termination letter
• Conduct orientation program & briefing to new join
• Distribute stationery, uniform & etc to new join
• Recruitment based on company project’s salary budget
• Maintaining and revising the company’s handbook on policies and procedures

– In charge full spectrum of human resources activities including recruitment and selection, payroll, training & development, employee relations and industrial relations

Training and Development
• Plan, develop and manage all training and development activities and program in line with the objectives of the Group
• Responsible for Training Need Analysis and establish Annual Training Plan
• Responsible for post-training effectiveness evaluation

Industrial Relations/Employee Relation
• Consults with employees and manager to address root causes of human resources
• issues, attempting to resolve employee relations issues
• Development of solutions through organizational development and cultural and process oriented perspective. Key skills and abilities include coaching, influencing, facilitation,
• Presentation, communication, process development, analysis and problem solving
• Plan and organize employee activities- company trips, annual dinner, festival celebration
• Counsel employees concerning work-related problems and conduct termination
• Interviews, providing feedback to Management when necessary

PAYROLL
• Administer monthly payroll processing
• Ensure timely disbursement of monthly payroll to employees
• Timely submission of EPF, SOCSO and monthly tax deduction to government statutory department

Expatriate
• Online submission EP I, EP II and PVP application
• Prepare all documents requirement

Led 4-member cross functional team & overseas distributors managing full sales & marketing functions for local & overseas for compounding of plastic master batches, polymer additives,plastic compounds, composites and polyethylene compounds.
– Developed appropriate marketing strategies for region, grew the business in new application area or industry.
Results:
• Achieved Major market share of local supply in Malaysian wire&cable manufacturing industry.
• Built good rapport with customers.
• Created regional market programs focused on brand awareness and products awareness.

Led 7-management team included Production, QA, Sales & Marketing, NPI, Customer Service, Purchasing and Logistic managing full operation. Held full P&L responsibility for
division of industry coating applications – cultivated innovation, optimized production output & processes, minimized costs, and developed strategy plans.
Results:
•Pioneered new coating applications included MF, for prefabricated metals that increased overall revenue.
• Played key role in reducing packing development time (VMI) by 25%.
• Achieved smooth & sustainable inventory & delivery system to cope with daily 1 mil. part transaction.
• Get Company readied to align with customer’s SAP system.

Led 3-member cross-functional team managing product development, advertising, customer service for division of industry stamping and coating applications – analysed market,
optimized product mix and pricing and customer satisfaction.
Results:
• Maintained revenue goals by quarter and year to date.
• Identified new market niche (new & value-added services), helping to drive a 35% sale increased.
• Received OEMs best supplier awards in successive years.

1) CIDB Green Card Apply,Apply Certificate for new project and others.
2) Collection of all kinds of project reports and submit to department manager for review; (Satisfaction Questionnaire, Monthly Security Report, monthly progress plan, sub-supplier assessment form, contact correspondences from the other party and etc.)
3) Classification of the data archive;
4) Departmental correspondences, follow-up data processing;
5) Monthly regional inspection data collection, summary report of the other party inspection data
6) Responsible for daily departmental administrative work;
7) Complete other tasks instructed by the supervisor.

Process employee monthly timesheet.
Set up company apartment and monitoring on air-con maintenance services.
Prepare inventory list of company apartment.
Provide orientation to new comer.
Coordinate with contractor and agent for company apartment matters.
Process employee leave application and medical claim.

– To be in charge of a full spectrum of HRM in the Company which include recruitment & selection, training, disciplinary matters, payroll administration, compensation & benefit and
performance management and Administration functions.
– Ensure recruitment and selection of right talents to the organization by establishing effective recruitment and selection system
– Handling all matters related to disciplinary actions, grievance, counselling, staff misconducts and provide appropriate actions to taken
– Oversee for monthly payroll processing and in compliance with legal requirements
– Creating and revising job descriptions
– Ensure HR operations effectiveness and efficiency by compliance to ISO quality procedures, HR KPIs, statutory act, employee policy and guidelines

– Preparing monthly payroll using BOSS Payroll System & BCA Payroll System.
– Preparing Annual EA (Personal Tax Declaration) forms and Form E.
– Recruitment – Conducting recruitment activities, to carry out candidates’ interview.
– Checking attendance and prepare employees leave and medical record.
– Processing appointment letter, confirmation letter, performance appraisals, reminder/ warning letter and internal memo.
– To do administration works, liaise with government authority; include EPF, SOCSO, Labour Office.
– To do Foreign Worker work permit renewal.

– Preparing monthly payroll using BOSS Payroll System.
– Preparing Annual EA (Personal Tax Declaration) forms and Form E.
– Recruitment – Conducting recruitment activities, to carry out candidates interview.
– Checking attendance and prepare employees leave and medical record.
– Processing appointment letter, confirmation letter, performance appraisals, reminder/ warning letter and internal memo.
– Training – to organize and implement employees training program and maintaining employees’ training records.
– To do administration works, liaise with government authority; include EPF, SOCSO, HRDF, Labour Office.
– To liaise with relevant authority for application of business license required and Fire Certificate.
– To organize events and functions management for annual dinner, and employees’ awards.
– To ensure security carry out their duty and responsibility.
– Internal Auditor of ISO 9001:2008.

1.To define, develop, and implement recruiting strategies and provide a qualified candidate pool.
2. Perform phone screening and interview arrangement.
3. Involve in compensation proposal and negotiation with candidate.
4. To support in New Employee On-Board & Orientation Programs, e.g. New Staff Registration (thumbprint setting, ID Tag, Personal Files), departments/work environment introductions.
5. Promote a positive and open work environment where employees feel comfortable speaking up about issues.
6. Regularly meet with employees for progress reviews and assessments, discussing any problems or grievances they may have
7. To support in handling staff and workers disciplinary issues, grievances and employees’ relation matters in compliance with local labour acts.
8. Perform other miscellaneous duties as required by the manager.

1. Setup HR software (FlexHRMS)
2. Responsible for monthly payroll processing for company staff, e.g. monthly salary, claims, overtime and submission of monthly statutory reports in liaison with relevant legislation bodies, e.g. LHDN, EPF and SOCSO.
3. Administer in staff’s leave and attendance, staff performance & appraisals, staff confirmation and employment contract renewal.
4. To assist in recruitment and selection of candidates, coordinating in scheduling interview and hiring stage.
5. To support in handling staff and workers disciplinary issues, grievances and employees’ relation matters in compliance with local labour acts.
6. To support in New Employee On-Board & Orientation Programs, e.g. New Staff Registration (thumbprint setting, ID Tag, Personal Files), departments/work environment introductions.
7. Other general affairs and any ad-hoc tasks

1. Responsible for monthly payroll processing for construction staff, e.g. monthly salary, claims, overtime and submission of monthly statutory reports in liaison with relevant legislation bodies, e.g. LHDN, EPF and SOCSO.
2. Administer in staff’s leave and attendance, staff performance & appraisals, staff confirmation and employment contract renewal.
3. To assist in recruitment and selection of candidates, coordinating in scheduling interview and hiring stage.
4. To support in handling staff and workers disciplinary issues, grievances and employees’ relation matters in compliance with local labour acts.
5. To support in New Employee On-Board & Orientation Programs, e.g. New Staff Registration (thumbprint setting, ID Tag, Personal Files), departments/work environment introductions.
6. Other general affairs and any ad-hoc tasks

WORKING EXPERIENCES
1. Sales and Operation Executive
– Identifying new businesses opportunities
– Developing new market
– Collecting payment from exist customers
– Coordinating daily shipment.
– Forecasting monthly collecting from customers
– Generating sales and shipment analysis
– Organizing trip info (shipment costing) to HQ
– Implementing Customer Relationship Management (CRM)

2. Business Development Executive -Acquisition Sales
– Identifying new businesses opportunities in Melaka and Johor area.
– Developing new business for SMY territories.
– supporting SMY teammates in term of pricing in daily basis.
– Assisting to manage Seremban, Melaka, Kluang, Kulai, Senai, Johor Bahru, Pasir Gudang and Muar’s account during Account Manager position vacant.
– Implementing new pricing policies for new and existing customer (GPI).
– Resolve customers enquiries in term of quoting and operation issues.
– Implementing cross-selling function while doing core-selling to existing customer in vacant territories.
– Engaging with all new and existing customers to build and maintain good relationship.

3. Account Manager
-Responsible for revenue generated from a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting at new business opportunities.
– Manage a portfolio of customers and potential customers via personal sales visits, using face to face contact to provide an extra miles service.
– Act as the customers’ main point of contact, by liaising closely with the relevant departments within company to ensure that their queries, problems or issues are dealt with appropriately.
– Work as a customer contact with the user departments in key account customers, feedback the user situation to National Customer Channel for the formation of account strategy.
– Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. All non-sales activities or diversionary activities should be handled
by Sales Admin Support or Customer Support.
– Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
– Managing existing customers in Pasir Gudang, Ulu Tiram and Plentong Area with more than RM 1 million Revenue per month
– Consistently acquire new customer in monthly basis.

4. Country Global Account Manager
– Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing client base so that the required personal sales results are achieved.
– Develop and implement a strategy to promote company Advantage programs and solutions to the assigned list of accounts
– Implement Global Sales Process platform tools including the Pipeline Forecast and Relationship Balance Sheet.
– Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled.
– Manage and co-ordinate the Global and national sales activities of a group of Global Multinational Customer’s Accounts in order to retain and develop their revenue contribution
– Establish and implement a pricing review timetable that ensures improving margins from listed accounts.
– Adhere to regional standards on profit margins and discount guidelines
– Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviation from this tariff requires management agreement and justification.
– Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers.

5. Area Manager
– Manage business center in Johor and ensure profit performance and critical KPI’s are exceeding expectations.
– Define and implement the sales strategy plan for the area of responsibility. Handle the full sales cycle from identifying a new sales opportunity until closing successfully a deal.
– Grow the number of leads generated through networking, broker relations and other sales activities. Hold networking events.
– Manage proactive sales visits to companies (potential customers) for presenting company added value services and products.
– Partner with the global & regional sales team/ key accounts team to penetrate and close new global business as required.
– Tour customers in company centers of responsibility to show the range of options available to suit their needs and closing the sale.
– Look for new revenue opportunities to help customers run their business.
– Resolve escalated customer’s issues.
– Ensure all centers are up to standard every day.
– Attract, train and retain the best company team members.
– Establish personal objectives for all direct reports and clearly communicate performance expectations.
– Monitor performance, provide feedback/ run performance appraisals and coaching all team members to support their career development.

Work Experience

1.Position : Accounts Assistant
Work Profile :
(1) Dealing with accounts and admin works
(2) Have some knowledge about the UBS Accounting System.

2.Position : Accounts & Tax Assistant
Work Experience :
(1) Able to handle full set account.
(2) Able to use UBS Accounting System.
(3) Able to compute tax for individuals and self-employed.
(4) Ability to communicate with clients.

3. Position : Accounts Assistant
Work Experience :
(1) Control and monitor the movement of inventory.
(2) Prepare monthly closing stock report.
(3) Perform monthly matching of sales and purchases report.
(4) Issue invoices to customers.
(5) Perform inter company reconciliation.
(6) Ability to use UBS Inventory.
(7) Prepare actual and forecast of monthly cash flows.

4. Position : Accounts Officer
Work Experience :
(1) Preparation of monthly contract farmer report.
(2) Prepare monthly closing stock report.
(3) Prepare broiler analysis report (segment report).
(4) Prepare quarterly report.
(5) Ability to use SQL Accounting Software.
(6) Matching of monthly sales & purchases by segment.
(7) Perform other adhoc jobs for Accounts Receivables.

5.Position : Accounts Executive
Work Experience :
(1) To provide monthly accounts
(2) Review the monthly figures vs the forecast.
(3) To evaluate and review debtors’ aging report.
(4) To ensure all collection on schedule.
(5) To liaise with auditors and bankers.
(6) To coordinate and ensure that monthly financials are achieved.
(7) Liaise and coordinate with sales department and other departments.
(8) To assist in all finance, audit and tax matters.

Professional experience:

Position: Electrical and Instrument Engineer cum TPM Coordinator
1. Report to Sr. E&I Manager daily regarding plant status and maintenance status.
2. Interface with vendors for various maintenance, instrument troubleshooting, upgrading project and modification project.
3. Ensure all spare parts/cable replacement work comply to HSE Guidelines and Regulations, JSA, and Permit-to-work.
4. Responsible to raise PR order to procurement department and maintain spare part balance in the company.
5. Maintain/update department SOP and WI documentation.
6. Maintain department HIRADC database.
7. Maintain Yokogawa DCS modification and update.
8. Assist manager to mentor junior engineers and new technician.
9. Perform internal audit for QMS, ISO 9001, ISO 50001, FSSC 22000.
-Project E&I:
10. Schedule and monitor project progress, perform pre-engineering scoping, costing and CAPEX request documentation to management.
11. Monitor and ensure ongoing project installation comply to HSE Guidelines and Regulations, JSA, and Permit-to-work.
12. Produce parts specification for new machine to ease tendering process between procurement department and suppliers to ensure competitive bidding on project works.
13. Reports actual, commitment, and remaining budget spend for each project.
14. Manage orders through the use of SAP and checking invoice upon parts receiving.
15. Perform FAT and SAT with suppliers. Commission the installation with the project team and suppliers and ensure proper tracking and verification.
16. Ensure handover documentation is in place such as OEM manuals, software licenses, training documents and risk assessments.
-Total Productive Maintenance:
17. Drives TPM programme / Continuous Improvement/Kaizen ideas by all plant engineers.
18. Train all new technical engineer with TPM mind set and skill set.
19. Organize management gap analysis to venture into possibility of improvements.
-Certification & Training:
1. Yokogawa Centum VP Engineering Course at Yokogawa Malaysia, 2017 2. FSPCA Preventive Controls for Human Food, PCQI for FSMA, 2017
3. Making Total Productive Maintenance Works, 2016

Interpersonal skills:
-SAP software, Lotus Notes, Adobe Photoshop CS6, Yokogawa Centum CS3000, Yokogawa Centum VP, Microsoft Word/ Excel/PowerPoint.
-Communication skills, leadership skills, team player, time-management, project management.

C A R E E R H I S T O R Y

1. Product Development Manager
-Leading 3 teams and monitor 7 revenue centers to achieve SGD 40 mil revenue yearly.
-Seeking out major clients and forming working relationships across the region.
-Forecasting sales target and forming sales plans to adapt to constant shifts in the market.
-Planned and reviewed company sales and marketing strategies with the management team and sales managers.
-Identified potential business sectors, customers and business opportunities for business expansion.
-Established product development project and vendor development strategies.
-Managed project budgets, products coating and prepared analysis reports ensuring competitiveness.
-Certified
Internal Auditor for QMS and API.
International exposure with the overseas market – Thailand, Vietnam, Korea, Japan, China, Australia, Brunei, Taiwan

2.Sales Engineering Support Manager
-Set up a new business unit to expand business coverage.
-Lead team of 8 members to manage subsea and special customer.
-Managed and cover existing and new clients in Malaysia & Singapore.
-Appointed as technical and engineering support leader in the Business Division.
-Responsible for products costing.
-Evaluated and negotiated for tenders’ package and contract terms.
-Conducted technical presentation to the customers and prospects.
-Trained with Lead Six Sigma and appointed as project manager for continuous improvement projects.
-Forecast, budget and implement sales target for the business unit.
-Reviewed monthly sales performance and performance analysis.
-Team member for APIQ1 and 20E certification program.

3. Senior Sales Engineer
-Reported to Business Development Director.
-Assigned as project manager for special projects.
-Liaised with both current and potential clients to develop existing and new business opportunities.
-Carried out effective client liaison for all projects undertaken.
-Reviewed and handle Sub-Sea project’s customer specification and projects.
-Conveyed customer technical requirements to relevant departments.
-Achieved yearly sales target which defined by management.

4. Sales Engineer
-Reported to sales manager.
-Maintained existing customers relationship and offer after-sales services.
-Understood customer need and provide the solution to meet their demand.
-Trained as technical support on quotation and tender.
-Assigned as a project engineer for a special project.
-Prepared quotation and performed products costing for the non-standard item.
-Trained with fasteners, machining part, cable support system, and cathodic protection product knowledge.

Employment History

1. Senior IT Manager
– Job Description:
The Sr. IT Manager’s role is to initiated startup the new hospital site and ensure streamlined operation of the IT in alignment with the business objectives of the organization. This individual will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of IT planning, implementation, and tracking of a specific long and short-term project.

Essential Duties and Responsibilities:
– Managing the ICT department and IT Services
– One of the key System Customization Committee member that responsible to receive and evaluate all customization request for Arcus Air (HIS) & EMR
– Responsible in setting the IT Strategic Planning for the hospital and the yearly work plan
– Responsible to transform all IT Facilities towards Computerize and paper-less Hospital
– Lead the internal HIS team.
– Implement Hospital Electronic Medical Records (EMR)
– Coordinate with internal teams & external vendor to implement Financial Information System (FIS) Microsoft GP Dynamic, HRM System (FlexHR) by Visual Solution, Laboratory Information System (LIS) by Pantai Premium Lab and PACS (infinite) by Abex.
– Problem Management involved cross department
– Planning & implement the Disaster Recovery Plan
– Responsible to initiate the IT Governance related matter
– Build and recommendation of IT SOP and WI to the organization
– Leading IT projects implementation within the organization
– Support and play an important role in all IT related cross department projects
– Assist & Support of CKAP licensing application activities.
– As a internal auditor to perform IT auditing

Digital Project:
– Office 365 software implementation
– Multi VLAN segregation planning and setup
– Server Virtualization project implementation with HPE DL380 Gen10
– Backup storage solution implementation Nimble HF20H with Veeam Backup Enterprise
– VMware vSphere 6 Essential & Red hat Enterprise implementation
– Microsoft Data center deployment
– Network monitoring PRTG 1000 deployment
– Deployment of Huawei S6720 Core switches, Huawei S5720 Access Switches and Huawei AC6508 Access Point solution (High Availability)
– Trend-Micro Deep Security Enterprise & Endpoint deployment
– Abex PACS (infinite) installation and integration with Arcus Air (HIS)
– LIS (Pantai Premium Lab) integration with Arcus Air (HIS)
– Arcus Air (HIS) setup and implementation
– Active Directory Single sign On (SSO) setup
– Fortinet 201E firewall High Availability (HA) implementation
– Barcode printer & scanner deployment
– Wireless Access Point planning and deployment with Huawei solution IoT ready.
– Voice Over IP (VOIP) Sip-Snap GO 300 Pro cloud base implementation.
– Network infrastructure structure cabling planning and installation
– Dedicated lease line planning and implementation with TM
– Domain hosting services subscription
– Office printing Solution planning and implementation

2. Senior Manager
-Essential Duties and Responsibilities:
– Managing the IT department and IT Services
– Responsible to restructure IT department team members
– A key System Customization Committee that responsible to receive and evaluate all customization request for Nova Health HIS & EMR
– Setting the IT Strategic Planning for the hospital and the yearly work plan
– Manage and lead the HIS team on support web based HIS and EMR
– Leading to roll out Hospital Electronic Medical Records (EMR) module
– Supporting the Microsoft GP Dynamic Financial Information System (FIS), HRM System (FlexHR), GE Laboratory Information System (LIS) and PACS integration
– Part of the project team member involve in the Disaster Recovery Site deploy
– In charge of IT Governance
– Support and play an important role in all IT related projects and work closely with IT project team member
– Support day to day operation IT related matter
– Supporting of MSQH 5th Edition license application

Digital Transformation Project:
– Office 365 & Smartest Mail migration
– WAN Link & SD-WAN
– Multi VLAN segregation
– Refresh of Huawei S6720 Core switches and Huawei S5720 Access Switches
– Refresh of desktop/laptop
– Trend-Micro Cyber Security Protection Suite
– Guest Wi-Fi
– Hospital Huawei Access Point Refresh\Upgrade
– GE PACS (Lac Medical) Refresh/upgrade
– Active Directory Merger & Consolidation
– SCS Intra Building Multi-Mode
– Fortinet Firewall Upgrade
– Mobile In Building signal
– Voice Over IP solution planning and implementation with 3CX system
– Network raiser cable revamp
– Intranet Portal
– Zoom Video Conference Deployment
– Starhub Digital adoption Master-plan
– New Building Project
– LIS enhancement (Schuylab)
– Document management System planning and implementation
– Remote site office network infrastructure planning and installation

3. Senior IT Manager
Essential Duties and Responsibilities:
– Managing the IT department and IT Services
– Responsible to restructure IT department team members
– A key System Customization Committee that responsible to receive and evaluate all customization request for Nova Health HIS & EMR
– Setting the IT Strategic Planning for the hospital and the yearly work plan
– Manage and lead the HIS team on support web based HIS and EMR
– Leading to roll out Hospital Electronic Medical Records (EMR) module
– Supporting the Microsoft GP Dynamic Financial Information System (FIS), HRM System (FlexHR), GE Laboratory Information System (LIS) and PACS integration
– Part of the project team member involve in the Disaster Recovery Site deploy
– In charge of IT Governance related matter
– Perform annual Disaster recovery drill of critical server and application
– Support and play an important role in all IT related projects and work closely with IT project team member
– Support day to day operation IT related matter
– Supporting of MSQH 5th Edition license application

IT Projects:
– Upgrade of Internet infrastructure (100Mbps)
– Enhancement of multi VLAN
– Refresh of Core/floor switches
– Refresh of desktop/laptop
– Servers Virtualization upgrade
– Enhancement of IT security policy and enforcement
– 50% Cost saving of Hospital phone bill
– Remote tele-medicine solution setup

4. IT Manager
– Essential Duties and Responsibilities:
Maintains information technology strategies by managing staff; researching and implementing technological strategic solutions.
– Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counselling, and disciplining employees; initiating, coordinating and enforcing systems, policies, and procedures.
– Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
– Maintains organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
– Directs technological research by studying organization goals, strategies, practices, and user projects.
– Completes projects by coordinating resources and timetables with user departments,
– Verifies application results by conducting system audits of technologies implemented.
– Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
– Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
– Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
– Maintains quality service by establishing and enforcing organization standards.
– Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks
– Contributes to team effort by accomplishing related results as needed.
– Involved IT application\system migration\change over for 3 hospital (GKL, GMH & GKK).
– Leading local Disaster Recovery Data Centre setup with group IT
– Part of the project team member to commencing the hospital
– Leading implement Call Centre System.
– Manage and implement the Healthcare Information System (FiSiCien System).
– Enforce IT Policies & Standard Operating Procedure in-place.
– Provide Supporting of MSQH 4th Edition licensing application
Awarded: Best service award

Achieved project:
– Commencing and setup the new 300 Bedded Hospital’s IT network infrastructure (HP DL360/380 Severs, Cisco Catalyst 4500/2960 Switches, Nexus 9396TX, Sophos 450 Firewall, VMWare vSphere 5, Cisco 5700 Controller, Cisco 1700 Access Point, SolarWinds Network Performance Monitor SLX, Ipanema e 40ax WAN Optimiser, Netapp FAS 2552 SAN Storage, HP MSL2024 0-Drive Tape Library, Veeam Enterprise, TM\Time Lease line, FM200, VESDA & Others).
– 18 level Medical Office Block infrastructure planning.
– Rehab Centre infrastructure installation
– IVF Centre infrastructure installation
– Dental Centre infrastructure installation
– Wellness Centre infrastructure installation
– Acer Computer deployment
– 3CX Voice Over IP system implementation
– Ricoh/Sharp Office Printing Solution implementation
– Cisco’s Wireless Access Point planning and deployment
– Queue Manage System (QMS) design/planning and implementation
– Fiber optic installation
– SATO Barcode printer & scanner deployment
– Polycom Video Conference solution deployment
– Cisco network solution deployment

5. IT Manager
Essential Duties and Responsibilities:
– Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.
– Provides guidance to the team in the solution of hardware/software related problems.
– Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.
– Ensures proper security measures have been evaluated and implemented as indicated by company policy and/or best industry practices.
– Translates user needs into system requirements with demonstrated skill in presenting information in an effective and understandable manner.
– Builds and maintains vendor relationships required for hardware/software support.
– Maintain a software repository of all custom software.
– Develop and maintain a change control system for all electronic media and systems.
– Effectively communicates relevant IT-related information to management and peers.
– Resolves and/or escalates issues in a timely fashion.
– Manages network operations to include: troubleshooting connectivity problems.
-Installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.
– Support day to day operation IT related activities.

Accomplishment:
Achieved reduce the IT operating cost with implement new advance technology.
Achieved IT SOX audit without Non-Conformance.
MIS/QSS Manager at Lyreco Office supplies (Malaysia) Sdn Bhd | Johor, Malaysia, Johor Bahru
July 2010 — April 2013
Essential Duties and Responsibilities:
Implementation and applying the effectiveness of the policies and Objectives (Quality, Sustainability, Security)
Accreditation to the Quality, Sustainability, Security standards
Support customer satisfaction improvement (Customers surveys, etc.)
Co-ordinate the continuous improvement plan
Project leader for certification of ISO 9001:2008 and 14001:2004 (Quality, Environmental)

General responsibilities:
– Coordinate Q.S.S. management reviews
– Leading the internal audits.
– Coordinate external audits with the certification bodies.
– Ensure that legislation is monitored and applied.
– Coordinate the information-communication about Q.S.S.
– Analyze the Q.S.S. results and ensure that they reach the objectives.
– Reporting top hierarchy of any Q.S.S. problem.
– Make the link with the group quality (co-ordination, etc.).
– Manage all the projects with an impact on the Q.S.S. system are planned and mastered.
– Propose corrective/preventive actions according to the Q.S.S. results.
– Ensure that the non-conformance s are identified and that efficient solutions are implemented.
– Update of the Q.S.S. system and the distribution of the documentation
– Internal (Q.S.S. Manual, Processes, procedures)
– External (Q.S.S. Manual)
– Manage complaints are managed and solved efficiently
– To watch the evolution of the standards, of the market, of the competitors for Q.S.S. matters.
– Main contact for all the external bodies (certification bodies, customers, suppliers, etc.)

Skills and knowledge:
Good understanding of company’s management and organization procedure

ISO standards and Auditing skills: ISO 9001:2008, ISO 14001:2004 according to the subsidiary certifications

Continuous improvement tools:
-Causes analysis, problem solving, cost reduction
-Project management

MIS/E-Biz Manager responsibilities:
Managing and enhance existing network infrastructure, IT hardware and software deployment (SAP/WebShop/OLO & etc.), setup, design network infrastructure and maintenance all the PC/Laptop which also included network equipment such as Cisco switches, Cisco router, Dell/HP server, printer, security system (CCTV), Door access system and etc.
Accomplishment:
Achieved annual ISO 9001 and 14001 internal and external audit without Non-Conformance with license renewed.

6. IT Supervisor
Essential Duties and Responsibilities:
– Supervises the development of plans and estimates for systems development and major enhancements of the company’s information technology systems; supervises and participates in the preparation of special information technology studies and reports.
– Assists in the development and implementation of goals, objectives, policies, and priorities for an information technology unit; assists in the preparation and administration of unit budget; supervises and participates in the preparation of equipment acquisition and improvement programs and budgets.
– Coordinate resolution of complex and technical problems and system changes that affect the work of the unit.
– Confers others regarding project priorities and progress; participates in planning, progress and design review meetings; provides technical assistance to resolve barriers to completion.
– Performs related or other duties as assigned.
Audit:
Prepare and assist on the yearly IT SOX audit.
Achieved project:
– Achieved setup up FMC Nusajaya plant 1 Phase 1 IT infrastructure and Security control equipment on Time(2006)
– Achieved Setup up FMC Nusajaya plant 2 Phase 1 and 2 IT infrastructure and Security control equipment on Time(2007/2009)
– Achieved Setup up FMC Labuan base IT infrastructure and Security control equipment on Time (2010)
– Achieved passed annual IT audit.

7. Technical Service Adviser
RESPONSIBILITIES:
– Act an onsite Administrator.
– Managing the whole junior college school networking.
– Work closely with the Ministry of Education, Hewlett Packard & St Andrew’s Junior College to prepare & setup all the software & Hardware.
– Support for Win NT4/2000/XP Professional systems.
– Manage Microsoft Windows 2000 Active Directory.
– Support company applications and hardware maintenance.
– End-user support, configuration hardware/software development, deployment of desktops and laptops for staff.
– Day-to-day management in systems administration, network traffic, system security, disaster recovery, systems backup and maintenance.

Project completed with Ministry Of Education:
Project Name: IES On site Preparation.
Project Name: JAE/PAE on site Preparation

ACCOMPLISHMENT:
Awarded as "Star Award in Excellent Support" for SAJC.

WORKING EXPERIENCE
1. Internship
– Worked in the physical refining of crude palm oil (CPO) and managed to learn the practical knowledge in chemical engineering.
– Assisted the operation in wastewater treatment plant.
– Attended ISO 9001:2015 – Quality Management Systems course.
– Developed better critical thinking, generic skills (teamwork) and personalities.

2. Part-Time Packer
– Learned plastic container manufacturing process and plastic printing process.
– Working part-time to earn some pocket money to pursue my study.

3. Part-Time Packer
– Learned food industry packaging process.
– Working part-time to earn some pocket money for my living allowance.

EXTRA-CURRICULAR ACTIVITIES
Head of Partnership Development
– Managed 6-weeks project involved by 55 volunteers from 12 countries.
– Collaborated with 6 secondary schools and 6 NGOs in Johor.
– Organized awareness campaign regarding food waste management in 6 different secondary schools.
– Learned project management skills and stress management.

International Volunteering Project
Clean Our Plate – Project Manager | 2018
– Exceeded the target of RM 60,000 sponsorship.
– Won Top Sales Award in AIESEC in Malaysia 2019.
– Secured more than 20 financial and learning partners to sustain the organization growth.

Southern Youth Leadership Conference – Vice President | 2017
– 3 days 2 nights conference involved by 120 secondary school students.
– Monitored the progress of the organizing committees constantly.
– Successfully increased the awareness of students about the importance of leadership and soft skills.

Social Event Organizer
Global Village – Director | 2018
– Involved 55 global volunteers showcasing their nations culture to the public in Sutera Mall, Skudai.
– Built partnership with UTM International, Sutera Mall and several NGOs.
– Managed to attract thousands of people to visit the booths.

Blood Donation Drive – Director | 2017
– Achieved the target of 200 blood bags for Hospital Pontian.
– Successfully acquired RM2,000 in-kind sponsorship.

Zoo Volunteering – Co-Director | 2017
– Provided a volunteering platform for UTM students.
– Raised the awareness about United Nations Sustainable Development Goal 15 – Life on land.

WORK EXPERIENCES

1. QAQC
Mac 2020 – Present
Johor, Malaysia
• Conduct regular incoming/ outgoing/ in-process quality check and control.
• Ensure quality awareness is established and maintained throughout the organization.
• Scheduled laboratory sample testing and maintained testing equipment.
• Performed all chemical analysis which includes peroxide value, acid value, sulphur dioxide, moisture content, PH value, volatile oil, total acid and salt content.
• Set up and maintain documentation and control of records.
• Conduct SAP system.
• Prepared certificate of analysis (COA) of finished products.

2. QA INDUSTRIAL TRAINEE
Feb 2019 – Jul 2019
Johor, Malaysia
• Performed all microbiological test which includes TPC, Yeast & Mold, Enterobacteriaceae, E. coli, Coliform, Salmonella, environmental air monitoring, swab and water test.
• Collected production samples regularly and performed quality inspections.
• Assist in carry out inspection and test plan for process line.
• Exposed to incoming raw materials documentation.
• Assist in preparing samples for Health Certificate.
• Assist in monitoring pest control by pest control operator (PCO).
• Performed all physical test which includes viscosity, moisture content, fat analysis, flow rate, fineness, slip melting point, chip count, color and sensory test which meet to each product specifications.
• Documentation all testing results report back to management.

3. PART TIME TUTOR
Jul 2018 – Sep 2018
Johor, Malaysia
• Guided the students in homework.
• Research and prepared learning materials and activities according to student’s syllabus.
• Organized tutoring environment to promote productivity and learning.
• Maintained records of students’ assessment results and progress, ensuring confidentiality of all records.

WORKING EXPERIENCES

Position : Marketing Manager
Nature of Business : Freight Forwarder

Job Description:
1. Checking & reverting daily email from oversea agents (FOB) and local customers (CIF)
2. Handling Air, LCL, EXW, DDP, DDU etc enquiry
3. Sourcing rate from shipping lines, AIR & LCL Players
4. Promote Azuma Shipping own Forwarding & Haulage service to local (JB Area) & Outstation (Muar) customers
5. Tele-marketing for new shipper from new area (SILC, I-park)
6. After shipment secured and moved, follow up with payment.

Position : Senior Account Manager
Nature of Business : Shipping Line

Job Description:
1. Worked as outdoor sales to offering rate for Import, Export & Cross trade enquiry.
2. Update internal system (SFDC, AFLS etc) for weekly reports, pre & post called updated.
3. Trouble shooting and handling oversea sales lead.
4. Meet exceed minimum quarterly and annual sales objectives/targets.
5. Gather local market information to update within sales team
6. Monthly SOA and outstanding follow up

Position : Client Coordinator (Sales Support)
Nature of Business : Shipping Line

Job Description:
1. Support outdoor sales in Direct Sales (from shippers/freight forwarders)
2. Attending incoming emails & calls for all type of enquiries
3. Trouble shooting and handling oversea sales lead.
4. Meet exceed minimum quarterly and annual sales objectives/targets.

Position : Sales Support Assistant
Nature of Business : Shipping Line

Job Description:
1. First 9 months in charged for E-commerce, promote & demonstrate Online & Offline own products.
2. Quote rates, prepare reports for E-commerce and handle for rate enquiry for export shipments.
3. December 2003 onwards, being transferred to logistics department handling Dyson daily shipments and co-ordinate with their forwarding agent for the daily empty and laden delivery.

Position : Internal Auditor
Nature of Business : Hotel Line

Job Description:
1. Handled Hotel daily Income reports.

COMPUTER SKILLS
Proficient in Microsoft offices

WORK EXPERIENCE

1. Financial Specialist 1
-Book-keeping and accounting entries to accountingsystem.
-Monthly closing and compile full set of financial statementswith supporting schedules/notes.
-Perform payment processing function such as preparing-banking transactions (both on line and manual).
-Bank reconciliation and funding projection.

2. Internship as an Audit / Accounting Trainee
-Work with SQL Accounting software to prepare Balance Sheet, Profit & Loss Statement and Bank Reconciliation
Report.
-Prepare portions of compilation, review and audit engagements.
-Work as part of team in perform Inventory Checking and Cut Off Test.
-Work with E-Filing to help client submit E-Form and BEForm.
-Mail and arrange for delivery of legal correspondence to client and court officials.

Experience

Auxiliary Police Supervisor
• Act on behalf of my superior in his absence on day to day security management.
• Support Custom operation for duty free section and manage traffic control at custom checkpoint.
• To provide security opinion to even department for major event held in all Forest City and liaise with relevant government agency for approval and support.
• To ensure the safety and security of VIP’s visiting Forest City.
• To do night check on security personnel for all Country Garden Properties in Johor Bahru.
• To manage the deployment of all auxiliary police work under Country Garden Properties.

Project Coordinator
• To setup a team of security personnel to ensure the safety and security for all the company construction site in Penang Island and Mainland.
• To liaise with related government agencies for all licensing approval on the project.
• To ensure all company construction site full fill all government requirement.
• To maintain close relationship with all government agencies.

Asst. Security Manager
• To ensure all securities personnel is vigilant and alert ensuring the safety and security of all staff and guest.
• To lead the emergency response team simulation training frequently.
• To prepared incident report for major and minor incident happen in the hotel and send to relevant department and Shangri – la headquarter.

Auxiliary Police Officer
• To serve and protect lives and properties.
• To perform normal securities check at protected places.
• To perform traffic control at peak hours for smooth traffic around the Jurong island.
• To perform crowd control duty at checkpoint to maintain the highest securities around Jurong Island checkpoint.
• To perform crowd control and traffic control duty at special event held around the island such as F1, chin gay festival, new year count down at Marina Float, Christmas countdown and Etc.
• To assist the prison warden during routine prison check and inmate’s headcount.
• To assist the prison warden in the control room monitoring all prion cell CCTV and behavior of all the inmate’s in the cell.
• To perform arm escorting inmates to Sub Coordinate Court and High Court for hearing.
• To perform strip search before all the inmate is send back to prison and before leaving prison to subjected places.
• Ensure overall score for all recertification in I.P.P.T, shooting test and T-Baton every year.

Experience
Dec 2011 – Present
(6 years 6 months)
Sr. Purchasing Executive
-Buys component, monitor cost and arrange delivery schedule.
– Monitor Inventory levels and address shortage and excess inventory issues.
– Update pricing and standard cost.
– Work with sourcing to recommend reliable new sources.
-Coordinate and integrate all the purchasing activities.
-Continual supplies of resources to meet customer requirement.
-Continual review and monitor inventory level to ensure optimal supplies as cost control measures.
-Ensure cost effective operation at department level.
– Continually review department performance and develop, evaluate, expand reliable source and alternate source.
– Plan and delegate tasks to subordinates.
-Establishing control for the identified significant environment aspects for his/her function team accordingly to procedure and instructions.
-Ensure that the EMS is properly implemented and that environment matters are properly handled at all stages.

Feb 2009 – Dec 2011
(2 years 10 months)
Sr. Purchasing Executive
Specific Duties And Responsibilities
– To Control & monitor stock inventory of material & components to avoid zero stock.
-To sourcing, price & specification negotiation with supplier including qualification.
-To arrange quotations and preparing Quotation Comparison Summary for approvals.
-To manage suppliers efficiently in terms of pricing, delivery and services.
-To prepare weekly & Monthly purchases report, and suppliers OTD report.
– To prepare custom monthly report.
-Responsible and lead the staff from purchasing department to ensure highest contribution to departmental growth and company growth.
-Suppliers development
Responsible for suppliers development plan
– To develop new and existing suppliers to provide better support in term of Quality, price, technical support and delivery, for both current items and new items
– To develop new suppliers as second source or new suppliers for continuous improvement.
– To support sourcing activities for new items or new suppliers and to compile information for decision making
– Responsible to discuss with suppliers for weak performance, and outstanding issues for continuous improvement. To plan and conduct quality review board with key suppliers.
– Briefing and communicating with suppliers on Amlex requirements such as EMS, 5S, min ISO certification requirement (for supplying automotive items), etc. etc.
•Coordinate and follow up on new projects / inquiries with suppliers.
•Assists in ensuring projects time-frames are within schedule.
•Responsible in arrangement of any service contract/ agreement with the acknowledgement of immediate superior.
•Drive actively for cost saving/ improvement program and improve suppliers chain management.
•Suppliers Audit
Participate in supplier audit (schedule or ad hoc basis)
Support suppliers audit activities- work closely with QA on audit planning, reporting, follow up and closure
•Check and verify PO prior for approval and responsible the PO goes thru the proper approval loop.
•Ensure communication within purchasing department and align with company directions, and achieving departmental and company goals.
•To ensure department function compliance to ISO/ TS Quality System.
•Review and analyze weekly and monthly purchasing report.
•To participate and drive for active participation in 5S activities , especially in office area.
•Responsible in developing and coaching the subordinate for growth and improvement.
•Ensure prompt reporting to ERT committees if any non-compliance deviation, including accident happened in the company.
•Ensure housekeeping is maintained at all times in work area & co-operation to assist EMS committees to comply with ISO 14001 requirement, rules & procedures.
•To handle other tasks and duties as and when requested by superior.

Accomplishment:
– SETUP ePR SYSTEM.
– SETUP MRO PURCHASE SYSTEM
– SETUP STATIONERY ORDER SYSTEM W/O PR INQUIRY
– SETUP THE MATERIAL PLANNING FOR CUT & SORT DEPT & BUILD UP THE B.O.M LIST.
Reason for leaving:
Management Restructure.

2006 – 2009
(3 years)
Buyer/planner
RESPONSIBILITIES:
-Generate capacity forecast report.
-Update and monitor production capacity utilization.
-Generate production schedule and update daily production progress.
Buyer
-Collaborate with Supply Chain Manager to determine the best approach to meet the customer need
Requirements.
-Responsible for all purchasing activities in the plant, especially raw materials, production, maintenance and equipment related purchases.
-Source, negotiate and ensure speedy and timely delivery.
-Procure parts and supplies for new products and existing products.

Planner
– In charge of production schedule planning & arrangement.
-Liaise with production manager/ supervisor pertaining to the material and output.
-Manage work orders and ensure work order completion and closure.
-Responsible for analyze forecast changes from customers.

EXPERIENCES GAINED:
-Experience in Production planning to meet customer delivery requirement in short lead time.
– Good team player and Multitasking capabilities.
-Proven initiative and ability to work with minimal supervision
-Excellent organizational and motivational skills

ACCOMPLISHMENT:
– Completed Six Sigma Project for MRO Cost Saving 2009.

REASON FOR LEAVING:
Seek for better career advancement opportunities and exposure

1996 – 2006
(10 years)
PURCHASING SUPERVISOR
Duties:
– ASSIT PC ASSISTANT MANAGER TO SETUP FILLING SYSTEM, INVENTORY CONTROL & VENDOR SOURCING.
– LIAISE WITH PLANNING OR CUSTOMER DEMAND FOR DIRECT MATERIAL.

– INCHARGE DIRECT MATERIAL & INDIRECT MATERIAL.
– MONITORING OF PURCHASE ORDER PROCESSING AND MATERIAL DELIVERY SCHEDULE.
– MATERIAL PLANNING , DELIVERY CONTROL, INVENTORY COST CONTROL, PRICING NEGOTIATION FOR DIRECT & INDIRECT MATERIAL.
– PO ISSUE , PREPARING MONTHLY REPORT-INVENTORY REPORT, BUDGET FOR NEXT MONTH & COST SAVING REPORT.

– SETUP FILLING SYSTEM, JIT SYSTEM, CONSIGNMENT STOCK,OUTSTANDING P/O, ISO RELATED PARTS LINK WITH INVENTORY SYSTEM FOR PURCHASING LINE WHICE IS PREVIOSLY DON’T HAVE IN THIS COMPANY.

– SETUP ENGINEERING SPARE PART INVENTORY , COST CONTROL, SPARE PARTS PLANNING,ISO RELATED DOCUMENT, ISSUING & RECEIVING PROCEDURE WHICH IS PREVIOUSLY DON’T HAVE FOR ENGINEERING DEPT.

• Troubleshoot & Repair printer machine unit
• Coordinate technicians for daily service cores.
• Generate daily service cores in drive sheets.
• Document daily parts requisition form & stock dispatch form & outdoor technician output form.
• Attend customer calls.
• Control incoming & outgoing spare parts.
• Generate spare parts documents.
• Testing and Tuning printer machine.
• Installing Ricoh printer & scanner In customer computers.
• Remote customers computers to troubleshoot printing & scanning issues.
• Incoming and Outgoing Inspection
• Internal MRB & 8D
• Quality problems in production
• Internal Audit
• Monthly Incoming & Outgoing Reports

• Ensure relevant project documents are readily available before proceeding with mass production document generation company SAP system.
• Coordinate and lead new project kick off meetings with customers and internal, Quality, Engineering and IT teams to consolidate project control plans for documentation, production scheduling, and resource planning and project change process.
• Train new hires on companys’s SAP document handling and monitoring system, project control plan verification and system troubleshooting and resource planning.
• Streamline and author inter-department weekly project report for project man hours performance index, project schedule performance index and project cost performance index.
• League with manufacturing engineers in implementation of internal projects and data collection for correlation analysis. Focused on process data collection to reduce cost, maintain quality and timely flow of integrated circuits.
• Analyse Contract Change Authorizations (CCAs) from customers on technical specification changes and update project team on commercial impacts.
• Support and regulate activities for incoming and outgoing documentations are in conformance with ISO 9001 (QMS) & ISO 14001 (EMS) standards with regular audits.
• Scrutinized and verified invoices, purchase orders and non-purchase orders invoices, weekly payroll updates, employee incentive disbursements and employee tax information incompliance with Malaysia labour laws.
• Directed and oversaw all human resources functions including recruitment selection, hiring, employee training, on-boarding of newly hired foreign employees and exit interviews.
• Spearheaded paperless attendance system by integrating RFID Attendance Management System at all Jaring Mantap Branches to eliminate employee clock in – clock out time edits/errors.
• Devised a cost-effective incentive and morale-boosting, monthly programs to nurture and to strengthen employee and employer bond thus improving the workforce satisfaction and productivity.
• Implemented a merit increase salary review system with built in factors such as, individual performance, market salary rate of the job and internal equity to ensure fair and equitable review of salaries.
• Guided and rendered training for operation executives in areas related to finance, financial reports, internal controls, labor management and payroll adjustments.
• Screened clients financial closing and prepared journal entries for senior accountant review.
• Evaluated audit documentation to ensure quality and compliance with firm’s professional standards.
• Ensured weekly firm expenditure, client payments and receipts are updated and bank
statements are reconciled before submission for stakeholder’s review.
• Administered client queries in regards to invoices, tax statements and prepared reconciliation reports for customers.
• Prepared tax provision schedules as assigned and communicated the results of these calculations to senior management and external auditors.

Accomplishment
➢ Successfully coordinated and implemented Lean Manufacturing Project to reduce cycle time by creating a visual display on daily output tracking to eliminate double/ duplicate date entry.
➢ Promoted to Human Resource Executive.
➢ Awarded best Employee under Quality Management for company

– Manage Asean regional distribution hub operation excellence
– Managing 3rd party logistics contracts & claims for regional distribution hub
– Manage Asean Freight forwarders for Land, Air & Sea Internal Key Account
– Malaysia BSW implementation operation support
– Manage warehouse & system migration projects
– Project team for warehouse sourcing and tender
– Manage supplier & product master database for transport tracking system
– SOP & compliance for transport tracking system
– Country level freight service provider tender & migration projects coordination
– Freight service provider audit & compliance for Sea & Air

Troubleshoot, bug fixed and add more features for current apps using
JAVA(Android Studio).
 Developing, implement and modifying existing or new mobile apps.
 Compile, manage and document superior or user requirements then transform
into functional requirements.

• To market and promote a wide range of Bancassurance life insurance products to the Bank’s existing and potential customers.
• To provide professional advice on financial products based on customer needs.
• To provide customer satisfaction and excellent sales and after sales service.
• To plan sales activities related to Bancassurance products.
• To act promptly on sales lead and follow-up activities.
• To get good knowledge on Bancassurance products and competitors in the market.
• To achieve individual sales target and contribute towards the success of the bank branch.

– Deliver and implement HR policies. Ensure all HR policies and procedures regularly reviewed.
– Handling all matters in relation to employment of foreign workers.
– Responsible for full spectrum of HR activities,including compensation and benefit,man power planning,recruitment,employee welfare.
– Identify and develop manpower requirement.
– Conduct exit interviews with employees who have resigned,to gauge the attrition reasons and recommend the necessary actions for improvement.
– Develop and manage manpower budget and utilization.
– Manage monthly payroll.
– Design and recommend incentive schemes to motivate employees.
– Ensure submission of required deductions to relevant government agencies,if any.
– Advise staff in KPIs setting.
– Involve in restructuring of organization to meet the operation needs.
– Responsible for overall payroll and general affairs.
– Handle of expatriate post and the expatriate’s tax matters.
– Responsible for office administration including office equipment and office maintenance.
-In charge of LMW matter to ensure that all documents and reports properly maintained to compliance with the rules and regulations.
-Liaise with assurance company for insurance claim and policy review.
-Ensure the validity of licences
-Handle of expatriate post and the expatriate’s tax matters.
-Liaise with MITI for COO application
-Liaise with company secretay.

 Do all report about LMW
 Find quotation, negotition price and issue purchase order
 Handle incoming import raw material
 Prepare export documentation
 Arrange transportation for local sale
 Do stock check for raw material and finish good
 Receiving and shipping department
 Managed about how to ship goods to customer and receive goods from supplier with follow the step from receive until key-in data in system (SAP System)

Logistics Analyst -: 01 Jul 2015 – 12 Apr 2020
• Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met.
• Streamlines shipping and transportation processes. • Develop or maintain payment systems to ensure accuracy of vendor payments.
• Contact carriers for rates or schedules.
• Arrange transportation, schedule staff, and orchestrate deliveries to meet customer demand with little to no delay.
• Track product flow from origin to final delivery.
• Develop or maintain freight rate databases for use by supply chain departments to determine the most economical modes of transportation.
• Communicate with or monitor service providers, such as ocean carriers, air freight forwarders, global consolidators, customs brokers, or trucking companies.
• Reorganize shipping schedules to consolidate loads, maximize vehicle usage, or limit the movement of empty vehicles or containers.

Marketing Executive -: 01 Jan 2015 – 30 Jun 2015
• Aim to maximize profits through developing sales strategies that match customer requirements and by promoting products, services or ideas. Marketing executives develop and oversee marketing campaigns to promote products and services.

Customer Program Management Analyst -: 07 May 2012 – 31 Dec 2014
• Manage monthly measurement and reporting of savings and other results and track overall progress against the agreement
• Manage planning for production and SCM (material availability)
• Assist and/or lead process improvements to address key program challenges and to increase our
ability to deliver upon our commitments
• Develop and manage internal communications across the team
• Participate in the execution of special initiatives to fulfill customer commitments
• Pursue and develop relationships with customer
• Received and update the forecast based on customer yearly forecast.
• Upload loading in the system to ensure materials come on time using SAP system
• Preparing quotation for customer.
• To attend the weekly conference call with overseas customer from home.

Admin Executive, Credit Control Division -: 23 Feb 2011 – 30 April 2012
• Review the company credit control procedure and develop and implement where required.
• To manage the outstanding sales balances falling due and contact customers before the balances become overdue to confirm payments.
• Set and monitor credit limits.
• Assist in developing and implementing a Direct Debit payment system.
• Where required initiate proceedings to ensure outstanding debts are bought to a satisfactory conclusion.
• To keep the company up to date with new credit management procedures and techniques.

• Provide relevant and timely monthly reports to shareholders of the company
• Prepare Group of Companies\\’ progress updates papers (Corporate KPI\\’s status & Property Market Report for the Company\\’s Corporate Management Committee (CMC), Executive Committee (EXCO) & Board of Directors (BOD) meetings
• Managing the Chief Investment Officer\\’s (CIO) calendar, arrange meetings, travel itinerary, hotel accommodation, teleconference / video conference and handle all private & confidential matters related to CIO
• Undertaking a full range of daily / weekly / monthly reminders & follow up on matters progressions
• Prepare the Division\\’s & Department\\’s Operating Expenditure Annual Forecast
• Drafting & preparing letters, memos, reports as directed
• Review, proofread & edit documents prepared for signature
• Processing & verifying department claims & leave applications
• Stocking stationery for department usage & ensure smooth operations in Chief Investment’s Office
• Excellent in English with good written & communication skills
• Maintain a systematic filing system – Undertake ad-hoc task assign by CIO
• Responsible for maintaining customer prospects & competitor databases & assessing, devising, & implementing marketing promotions
• Process all customer sales inquiries, sample requests & complaints
• Arrange logistics & giveaways for trade shows
• Generate sales reports for Management, extracting relevant data to generate business model for sales opportunity & explore market share
• Tracking sales personnel punctuality on reports submission & follow-up accordingly
• Arrange business trips, handle daily correspondence, schedule meetings & perform daily administration & secretarial duties
• Provide direct marketing & sales support to 4 Regional Sales Managers besides supporting the Executive Director / Chief Marketing Officer
• Double heading in customer service role & conducting bi-yearly customer satisfaction survey
• Updating department product datasheet, document & procedure controller
• Ensure company sales contact & product listing are up-to-date on the website
• Also involve in posting company products on other websites (Google, Globalspec, Alibaba)

Understand and communicate the financial and operational
impact of any changes to the top management.
Develop, coordinate and implement marketing plans
designed to maintain and increase existing business and
capture new opportunities.
Develop sales presentations, conduct seminars and
participate in meetings with clients and external vendors.
Follow SEO trends and stay up to date with new tools and
practices.
Conduct and coordinate financial, product, market,
operational and related research to support strategic and
business planning within the various departments and
programs of the client group
Quantitative research methodologies include data mining,
creating financial models, and performing valuation analysis
Define project requirements by identifying project milestones,
phases and elements; forming project team; establishing
project budget

Responsible for key cost accounting duties
 Perform cost updates and variance analysis
 Prepare monthly inventory reconciliation and inventory ageing reports
 Prepare weekly gross profit and sales margin reports
 Analyze actual manufacturing costs and prepare periodic reports comparing standard costs to actual
production costs.
 Calculate and maintain in SAP product cost and compare the margin % with the previous job
 Prepare WIP cost and update the cost in SAP system
 Prepare disposal cost for rejected items and compare with the actual cost
 Handle monthly reports and month-end closing
 Organize stock take at the end month
 Prepare reconciliation report between inventory vs warehouse report
 Preparing raw material consumption report, analyzing and present to finance director
 Calculate estimate and actual product cost and prepare margin report between two cost
 Monitoring SAP charge out and physical quantity used

• Manage a team of supervisor, foreman, leaders and operators to execute production on daily basis.
• Plan for production capacity and oversee performance to meet the customer delivery requirement.
• Develop process improvements to effectively utilise equipment and materials to maximise production efficiency and capacity.
• Establish safety procedures and environmental regulation by identifying unsafe operations and practises.
• Perform engineering analysis by trouble – shooting production issues to reduce downtime and outages.
• Identify and implement cost reduction strategy and deliver quarterly improvements
• Develop operating instructions and equipment specifications to improve production capacity, quality and reliability.
• Investigate quality issues, conduct root cause analysis and derive corrective & preventive actions to ensure product quality assurance.
• Manage process control by increasing the Poka Yoke (error proofing) level to minimise the defects.
• Conduct continuous product and process quality improvements (KAIZEN) project to improve production line.
• Hands on experience and knowledge in servicing & trouble – shooting of machinery to decrease loss of productivity efficiency.
• Manage project scope, cost and timeline and risk management and establish priorities for work delegated to others.
• To assist project manager in project management, give solutions for the potential issue to make sure project is on – schedule.
• Providing technical support to the project team.
• Responsible for overseeing the review, initiation and execution of projects.
• Overseeing the maintenance of the projects after completion

Staffing
o Revise job description of staff & foreign workers by time to time as per project requirement.
o Draft & update new Standard Human Resource Procedure including working hours, overtime & leave types.
o Set up & monitor attendance for PMT & foreign workers.
o Handing settlement & hostel of foreign workers.
o Maintain & record validity of work visa of foreign workers.
o Handling welfare of foreign workers & staff at site hostel
Administration and Procurement
o Draft a new Standard Administration Procedure & Standard Procurement Procedure (material purchase, purchase order invoicing, payment term and filing system of office and site documentations.
o Forecast & maintain stock take materials at site base on project basis.
o Create site instructions for PMT and workers base on project requirement.
o Maintain & revise company’s handbook on policy and standard procedures.
o Manpower, materials, transports site mobilization & demobilization arrangement.
o Execute procurement role (requisition, quotation, PO creation, invoice queries, overview)
o Participate in sourcing event including cost saving comparison, quality, flexibility & supplier relationship.
o Maintain & update company inventory (site & head office)
Payroll
o Monitor daily attendance of all staff & foreign workers.
o Check & approve monthly attendance at project site prior to monthly salary payment.
o Validate staff & foreign worker timesheet for salary preparation.
o Check & validate over time, claims and expenditures of staff & foreign workers.
o Generate & validate payroll summary of staff & foreign workers.
HR Budgeting
o Forecast planning of manpower required especially for foreign workers based on project capacity and current budget. o Monitor & summarize over time of all staff prior to budget provision.
o Update site project manpower report to maintain forecast prior for the cost allocation plan.
o Review & report summary of monthly salary cost and appraisal of staff to Director.
Recruitment and Training
o Conduct recruitment to find capable candidate for staff at project site.
o Liaise with recruitment agent for selecting skill workers mainly from local Malaysian & foreign workers
o Create appointment contract of staff & foreign workers (permanent & project base).
o Monitor and maintain validity of training certificate of staff & foreign workers.
o Execute other related & ad-hoc task by time to time.

• Listening to pre-planning/sales requirements before proceed for RFQ to vendors.
• Generate PR from QNE to excel then sort down accordingly to purchase history or vendor capability based on items.
• Price, lead time & quality is one of the main part to be prioritize before proceed PO.
• Download list of PO’s then sort based on delivery date and vendor before follow up weekly.
• Any quality issuance which has been raised need to be settled appropriately with vendors.
• Maintaining a good traceability on purchase history for future requirements.
• Price reduce for certain vendor which they agree based on oil price reduce in world market.
• Generate on time delivery report monthly for vendors to understand the need and important for on time delivery.
• Invite for vendor for meeting due to Price, Delivery or Quality matter for future improvement.
• Generate report for discount on each PO’s & part purchased. Report will be forward to manager for review.
• Present Safety & Quality moment once a month before reviewing urgent part & shipment to client.
• Feedback on emails appropriately & in within 1 or 2 days to meet job quality.

* Perform all accounting duties including AR / AP, Cash Flow, Petty Cash and Bank Reconciliation. General ledger.
* Provide administrative, HR, payroll ,EPF, EIS, and SOCSO.
* Perform ad-hoc clerical, administrative assignments and other assigned duties when required.
* Answer and transfer telephone calls, take & convey message as & when need.
* Preparing and issuing invoice, cash bill and official receipt.
* General administrative duties such as filing & typing.
* Handling and recording incoming and daily expenses of petty cash.
* Manage balance sheets and profit/loss statements
* Manage all accounting transactions

– Experience in survey, communicate and negotiate with customer and collect loan payment.
– Experience in handling and manage for field visit staff and inhouse collector staff.
– Manage branch operation
– Ensure branch achieve the company’s target for collection and staff performing in their KPI’s and monthly target

– Rice refinery and distribution
– Responsibility of inventory/delivery/production/quality activity
– Supplier evaluation
– Halal
– All branches logistics activity

Prepare full set of account.
• Process salesmen expenses claims and ensure claims are properly authorised.
• Prepare monthly management report.
• To manage account payables and receivable.
• Preparation of monthly sales report, account receivable, purchase report and
account payable.
• Update payments from customer and prepare official receipts.
• Update fixed assets reports.
• Prepare monthly payment for suppliers, bank reconciliation and journal voucher.
Process staff expenses claims and ensure claims are properly authorised.
• To handle GST matters & GST submission.
• To identify and key in all accounting records as assigned within dateline.
• To liaise with auditors, bankers.
• Update payments from customer and prepare official receipts.
• Timeliness of payment to suppliers.
• To assist in monitoring the company cash flow.
• Execute monthly payroll, time attendance records checking, OT and payslip.
• To process and submit required government deductions such as EPF, SOCSO,
HRDF and PCB.
• To liaise with government statutory bodies (LHDN, PERKESO, KWSP, KASTAM) for
legal and administration requirement.
• Prepare and submit annual EA & E

– Perform inspection at in-process and outgoing process based on quality standards.
– Coordinate corrective action.
– Prepare daily report on quality performance.
– Establish and developed Bill of Material.
– Responsible to understand and study the operation process flow, calculation and analysis of downtime.
– Studied the usage of raw material, efficiency and capacity of machinery in operation process flow
– Responsible to design AUTOCAD drawings.
– Monitored project quality plan and work progress as a site supervisor.
– Ensured the installation works followed the drawing specification.

WORKING EXPERIENCE

1. MAY 2018 : EXECUTIVE ASSISTANT
ISKANDAR MALAYSIA (IRDA), JOHOR BAHRU
Internship + Temporary Contract
Planning & Compliance, Project Performance Management
Project Facilitation and Reporting to Putrajaya

2. JULY 2019 : CUSTOMER CARE SPECIALIST
MAERSK LINE, PORT OF TANJUNG PELEPAS, JOHOR
Import and Export (Sea & Air Freight)
Distribution, Planning, International Logistics
Facilitate US client to ship cargo to various Country

3. MAY 2020 : COORDINATOR, CUSTOMER SERVICE
DB SCHENKER, PORT OF TANJUNG PELEPAS, JOHOR
Pioneer of Project : Honeywell (PPE)
Import and Export (Sea & Air Freight)
Facilitate client to ship cargo to US

 Ensure all operation activities are in order such as monitoring of shipment booking arrangement, liaison and follow up with forwarder, customer and warehouse.
 Monitor and coordinate with all relevant parties for the total execution of shipment.
 Liaise with Liners/Carriers for shipment bookings.
 Forecast the sales trend and arrange pre booking to secure sea/air space.
 Solve problems by adapting the world changing environment in economy, political situation that might affect the customer requirements and shipping mechanism.
 Prepare and monitor shipping documents efficiently and accurately such SI/PL/INV/BL.
 Follow up all related and relevant shipping documents such IS/LC
 Prepare shipment planning and scheduling for all shipment such as FCL/LCL/Air.F/Courier.
 Check and confirm IS/LC.  Ensure documents for COO/ATIGA Application.
 Assist Shipping Manager in preparation and compilation of Reports and Monthly Shipping Database.
 Prepare Monthly Logistics overall report and present at Monthly CSCM Meeting.
 Formulate an effective system to achieve efficiency in operation and document preparation.
 Analyze and highlighting potential issues pertaining to delivery delay that might affect customers request ETA.
 Assist customer’s enquiries/requests/ complains.
 Conduct stock/inventory check monthly.
 Responsible for company corporate identity by constantly ensuring compliances and risk management by ensuring process and procedure comply with laws and regulation/ ISO.
 Contribute in improvement, innovations and cost savings.

EXPERIENCE/RESPONSIBILITIES

• Perform electrical parts and components trouble-shooting
• Proficient in repair and trauble-shot electrical controller,inverter and PLC
• Coordinate with production for maintenance-related work
• Ensure proper inventory management and proper housekeeping of maintenance workshop
• Able to perform and maintain high availability of production machinery and related equipment through effective, predictive,preventive and productive maintenence programs
• Ability to manage and facilitate outsource vendors in all facilities and machinery equipment services in line with contractual requirement
• Have the skill repair machine according to (S.O.P)and ensuring respond time to solve the line machine issue is in good working condition.
• Able to Perform Project by improvement machine as per master kaizen plan schedule
• Support EHS activities when required

SKILLS/ STRENGTHS

• Proficient in Microsoft Word, PowerPoint and Excel by Data base report
• Have the skill and knowledge in electrical,machanical,peneumatic, hydraulic and plc controller.
• Ability to operation and Set up robotic machine.
• Can work under pressure and meet tight deadlines
• Speak fluent Bahasa Malaysia and average English
• Good interpersonal, communication and leadership skills
• Able to work independently and understand my responsibilities and role in any give task
• Can work shift and can work in groups

● I used programming language to predict the retention rate of Diploma Student in PSB Academy
● Applied various machine learning models and algorithms to analyse data in my software programme
● Binary classification was also used to survey data of PSB Academy students, which my machine learning
models were leveraged to train and test algorithms for software bugs

Explain and demonstrate different functions
and features of the equipment to customers.
Introduce different price plans and valueadded services according to customers’
needs.
Ensure that my individual sales and nonsales KPI are achieved.

•Overall in charge of starting a Production plant project inside a brand-new factory building.
• Work scope include designing of Production structure from scratch which including Changing Room, Mixing Room, Machine Room and Packing Room area and work flow.
• Involving in selection of contactor for the entire Clean Room project.
• Project Management to track the entire project including changes in structure design and ad-hoc issue.
• Involve in authority audit such as, Bomba, JKKP and MOH.
• Work closely with consultant for the preparation, audit and implementation of HACCP and GMP standard.
• Setting up Quality Control and Engineering department in which quality control parameter and machinery maintenance is in place.
• Involved in machinery receiving and installation to designated production room.
• Designing R&D lab and QA lab including necessary equipment sourcing.
• Involved in R&D work in new development and formulation designing.
• Main responsibilities include raw material, packaging material and Production planning. Raw material of over 35 types to be monitored weekly for the shipment forecast from local and overseas as to raise Purchase Requisition accordingly.
• Manpower planning to meet production schedule.
• Conduct training to workers to ensure all processes are fully understood and implemented.
• Production running with 3 multi-lane Filling machine from 3 country progressively.
• Production staff at around 60 people over 2 shifts on 24hours basis.
• Working closely with Shipping department to ensure all the delivery target are met.
• Setting up quality control parameter and machinery parameter to ensure all finished goods are meeting the requirement as well as traceability are in place.
• Continuous improvement plan in place to the existing process and feedback from the customer side.
• Cost control on manpower to ensure the competitive advance in cost.
• Daily material reject is monitored to ensure the improvement of processes being take place accordingly.
• Arrange monthly machine swap test and environment test to ensure the clean room standard are met.
• Planning of equipment to meet with new product which include trial run of material and designing of processes.

Area Coverage – Malaysia
Job Scope – New & Existing Customer development.
– Problem Solving.
– Sales extension for both vertical & Horizontal.
– Annual Sales Forecast.
– Press Check.
– Handling SST.
– Payment Collection.
– Marketing Project.
– Transportation arrangement.
– Work Closely with graphic house on New Art Work Lay Out.
– Handling company Product Key line.
– Liaise with production, QA, Finance & Warehouse department.
– Monthly Sales & Operation Review with Managing Director.

 In charge of expanding market share for products under his portfolio – Mortar,
Admixture, water proofing and Tiles Adhesive
 Identify new customer and market opportunities for continuous business growth.
 Conduct market research, competitor and customer analysis
 To build/develop a positive business relationship with potential customers (distributors’,
contractors’, interior designs’, Architects’ and developers’) to expand sales volume in the
Johor region.
 Follow up on customer related enquirers and complaints.
 Responsible of performing the products presentation to existing/potential customer on
company’s product and services
 Servicing 20-30 customers from the building & construction industry
In charge of expanding market share for products under his portfolio
 To build/develop a positive business relationship with potential customers (distributors’,
contractors’, interior designs’, Architects’ and developers’) to expand business
opportunities in Johor
 Identify new market opportunities to expand market share.
 Conduct market research, competitor and customer analysis
 Handling customer related enquirers and complaints.
 Responsible of performing the products demo/ presentation to potential customer on
company’s product and services
 Servicing 20-30 customers from the building & construction industry
 Achieved 10m sales revenue just from 1 branch

-Malaysian with Singapore PR
-SUPPLY CHAIN MANAGEMENT | P&L MANAGEMENT | TALENT DEVELOPMENT

-Almost 2 decades’ leadership expertise in overseeing end to end regional and country supply chain operations towards enhancing organization trajectories. Well versed in the areas of strategic planning, people and talent management as well as P&L management coupled with proven track record in delivering top quartile performances in manufacturing, logistics and S&OP, rolling out operational excellence programs to deliver massive efficiency improvement as well as OPEX and CAPEX reductions. Recognized as a versatile and persevering professional with sound people management qualities in coaching, developing and empowering teams to greater heights. Passionate in embracing technology and digitalization in operations.

-CAREER HIGHLIGHTS

• Instrumental in identifying and improving key cost elements as well as cost buckets towards achieving OPEX reduction of 50% and 40% for logistics and plant operations respectively.
• Played a key role in improving and sustaining the Customer Satisfaction Indices at 9.3 as well as On Time in Full Delivery scores at 99%
• Enhanced contract management processes to successfully generate value of up to USD1mil per annum.
• Successfully sustained high Annual Employee Survey scores with Team Leadership and Organizational Leadership peaking at 98% and 92% respectively
• Successfully project managed and executed the Global SAP Implementation, setting up new warehouses and operations from scratch, the 1-day delivery lead time program in Thailand as well as commissioning of new plant operations.
• Successfully improved and turned around a 50 year old Plant operations from PIMS Quartile 4 to Quartile 2 in just 2 years of managing the operations, en route to Quartile 1 within another 2 years.
• Lead Regional Supply Chain footprint divestment and investment projects from initiation to completion.
• Delivered more than USD50mil of business value in his career through continuous improvement and maximizing contract benefits.
• Successfully transformed End-to-End Logistics operations (sourcing, procurement, manufacturing, land and sea transport, freight forwarding, warehousing, customer service and POD) to Top Quartile performance levels
• Successfully enabled digitalization in Plant manufacturing, Sales and Operations Planning, and Logistics operations that brought about automation and simplification of processes
• Conferred the Vice President (VP) and Executive Vice President (EVP) Awards for excellence in execution

-WORKING EXPERIENCE

1. Shell Malaysia Trading Sdn Bhd ● Jan 2011 – Present
Country Lubricants Supply Chain Manager – Malaysia (Apr 2018 – Present)
• Lead a cross-functional team covering Plant & Production, E2E Logistics, Supply & Operations Planning, HSSE as well as E2E Quality in executing end to end supply operations of high quality lubricants for both the Malaysian and export markets towards delivering set business as well as revenue objectives.
• Conceive and implement high impact strategies in ensuring effective management of four major contracts valued at over USD25million annually.
• Develop a highly efficient supply chain operation in ensuring the right product and quantity are delivered to maximize customer satisfaction as well as brand loyalty.
• Forge strong working relationships with vendors, clients and internal stakeholders to ensure swift resolution of all issues.
• Manage the entire P&L and working capital to maximize value generation to the lubricant business as well as Shell Malaysia downstream business.
• Serve as Member of the Malaysia Lubricants Leadership Team (LLT) consisting of Business, Sales, Marketing, Finance, HSSE, HR, Customer Service and Supply Chain Managers.
• Enabled automation in manufacturing, planning and logistics operations through digitalization.
• Successfully lead Malaysia to become the most competitive supply chain of its class and complexity, record safety performance, world class quality assurance and customer centricity.
• Lead Supply Chain footprint divestment project covering initiation, planning and scoping, risk assessment and management, cost control, safety and security, execution.

2. Port Dickson Lube Oil Blending Plant (PDLOBP) Manager (June 2017 – Mar 2018)
• Oversaw a workforce of over 120 personnel in driving full cycle supply chain operations from raw materials sourcing until Proof of Delivery for an array of finished lubricant products.
• Rolled out strategies in ensuring consistent and cost effective supply of products while maintaining high quality and safe operations at all times.
• Rendered comprehensive support to the Malaysian Lubricants business in maximizing revenue and profit growth.
• Successfully lead PDLOBP to a Top Quartile manufacturing Plant and ISO14001 accreditation.
• Appointed Member of the Malaysia Lubricants Leadership Team (LLT) consisting of Business, Sales, Marketing, Finance, HSSE, HR and Supply Chain Managers.

3. Cluster Logistics Manager TH/MY/SG (Mar 2015 – May 2017)
• Managed End-to-End Logistics operations for Thailand, Malaysia and Singapore encompassing sourcing and procurement, warehouse operations, inventory management as well as transport and delivery in ensuring efficient as well as safe operations towards delivering top notch services to customers.
• Developed effective procurement, cost management and contract management strategies while managing seven logistics service providers in ensuring smooth freight forwarding and customs clearance operations.
• Rendered support to the lubricant business in sustaining Shell as the No.1 lubricant brand across the Asia Pacific region.
• Established solid working relationships with internal and external stakeholders while developing strong professional network.
• Provided training and motivation to the team in delivering top notch performance.
• Successfully turned all three countries’ logistics operations to Top Quartile.
• Lead and delivered project to enable 1 day delivery lead time for Toyota in TH, the first of its kind for Shell and set the precedence for all other Toyota tenders for Shell across the globe.
• Project workstream lead in Supply Chain footprint investment and divestment project covering initiation, planning and scoping, risk assessment and management, cost control, safety and security, execution, handover and completion.

4. Logistics Manager (Jan 2011 – Feb 2015)
• Oversaw the entire logistics operations for Shell Malaysia Lubricants including transport and delivery, warehouse operations as well as inventory management towards achieving excellent customer satisfaction and cost optimization.
• Lead sourcing, contracting and procurement process for new 3PL contract in Malaysia.
• Project lead and delivered contractual change from a dedicated Logistics model to a 3PL and non-dedicated model, a first for Malaysia operations.
• Served as member of PIROS and Shell Malaysia Road Transport Safety Leadership Committee.
EARLY CAREER HISTORY
Manager – Supply Chain & Operations / Supply Chain Planning, Accenture Malaysia ● June 2010 – Dec 2010
• Rendered expert consultancy and advisory to clients towards in innovative solutions as well as effective project management initiatives to enhance respective Supply Chain & Logistics operations.
• Lead and delivered a regional supply chain newsletter.

5. Regional Bulk Logistics Manager, Linde Gas Asia Pte Ltd ● June 2008 – May 2010
• Drove logistics management excellence, distribution and demand planning processes streamlining in 10 countries across South and Southeast Asia as well as South Korea through solid project management.
• Headed the Supply Chain Network Optimization and Network Demand Planning initiatives to enhance operational efficiency as well as reduce costs.
• Lead and delivered a 5 years project Masterplan for centralized customer service, scheduling and dispatching hubs across all countries in Asia Pacific, successfully executed centralization for India, Indonesia and Malaysia.

6. Shell Malaysia Trading Sdn Bhd ● May 2002 – May 2008

7. DtL Program Manager (May 2007 – May 2008)
• Oversaw wide spectrum project management, distribution operations excellence, cost management initiatives while streamlining process compliance for the entire distribution operations across Malaysia, Singapore and Indonesia.
• Project managed and delivered GSAP roll out for Malaysia, Singapore and Indonesia.
• Appointed member for the Shell Malaysia Distribution Leadership Team.

8. Bulk Fuels Scheduling Manager – MY, SG, ID (June 2004 – Apr 2007)
• Led a team of 30 in managing road transport logistics and bulk delivery operations for Malaysia, Singapore and Indonesia with over 1.6billion liters of bulk fuels per month.
• Developed strong working relationships with cross functions teams including Sales & Marketing, Operations as well as Supply Chain to optimize the supply chain processes.
• Successfully pioneered and piloted 1-month Festival Top Up program to reduce Retail station stock outs during peak periods to great success with the program emulated till today.

9. Transport Contracts Executive (Aug 2003 – June 2004)
• Managed Road Transport Contracts with 12 Third Party Road Carriers for Shell Malaysia and Singapore including tendering and award as well as performance audits and appraisals.

10. Delivery Programmer (May 2002 – Aug 2003)
• Conducted scheduling and optimization of bulk fuel deliveries across Malaysia and Singapore while ensuring proper communication of daily schedule to Third Party Transport Contractors.

11. Sales Executive, Tiram Kimia Sdn Bhd (subsidiary of Shell Malaysia Trading Sdn Bhd) ● Apr 2000 – Apr 2002
• Performed sales and marketing of bulk and packed chemicals under the Shell Chemicals brand name while ensuring excellent distributor management towards achieving the monthly volume, margins as well as collections targets.

12. Account Representative, 3M (Malaysia) Sdn Bhd ● June 1999 – Mar 2000
• Carried out distributor management activities and coordinated post-sales product training.