Star Profile Candidates

Experience
20 years of total experience

May 2019 – Present
Industry Oleochemical (Oil)
Specialization Maintenance/Repair (Utility)
Role Utilities
Position Junior Executive

Work Description
To be responsible for;
 Carry out a full spectrum of engineering activities within the Utility Department. Monitor the performance of utilities system and make sure it operates within controlled parameter.
 Operate, manage and maintain all types of utilities system and facilities of the plant including but not limited to:
a) Boiler
b) Steam Plant
c) Cooling Water System
d) Air Compressor
e) Nitrogen Plant
f) Sewage Treatment Plant
g) Chiller System
 Organize and supervise utilities maintenance team
 Develop and manage the maintenance plans for the utilities equipment.
 Ensure that the plant meets health and safety standards and legal requirements while close liaising with other statutory and regulatory body in Malaysia.
 Execute quality improvements for utilities supply on production while managing utilities supply qualities to guarantee compliance with quality policies, procedures and systems. Escalate safety and quality issues and initiate remedial actions promptly.
 Ensure all technical documentation is performed according to ISO requirements. Co-ordinate with the local authorities such as DOE and DOSH for plant inspections and utilities machinery certification. Co-ordinate with the Mechanical and E&I Departments for any work requests or interruptions in utilities.
 Participate in planning & implementing the preventive, predictive & breakdown maintenance schedules for improving the overall reliability and safety of plant equipment and machinery.
 Oversee the implementation of projects including design, planning, construction and commissioning in line with engineering designs and standards.
Apr 2004 – Apr 2019 (14 years 8 months)

– As Utility Technician (2004-2010)
– As Utility Senior Technician (2010-2014)
– As Utility Assistant Engineer (2014-2017)
– As Utility Engineer (2017-2019)
Industry
Manufacturing / Production
Specialization
Maintenance/Repair (Facilities & Machinery)
Role
Building/Facilities Maintenance
Position Level
Junior Executive

Work Description To be responsible for; ● Make yearly schedule ● To understand ISO 14001 EMS and promote discontinuously to all members ● Maintenance activities – Coordinate with all department for all related activities & project. ● Work With PCD ~ Quotation, PR, PO and Monitor Job Monitoring Of Contractor Job, Modification or new installation/work permit
Spare Part & chemical control ● Lead morning/night shift briefing ● Manpower arrangement A & B Maintenance group for daily job troubleshooting, repairing, temporary and permanent action. ● Close monitor air condition system, service , repaired, new installation, check sheet, exhaust, CDA, sewage, etc. ● WWTP system-daily maintenance/monitor – All chemical level/Check list ● Service pump if any, blockage, parameter ph, flog and cleaning. ● Monitoring Fire Protection system, Sewage system, Pump system and all facility system. ● Building maintenance ● Welding, general maintenance (painting/modification/pvc piping) Project. Repairing General, small project activity ● General request from production technical supporter request change lighting, install new point of lighting, General support production etc ● Contractor Monitor / PR request/part time forklift Driver ● Monitoring Air Compressor system and dryer/maintenance cleaning. ● Spare part request, Monitor ,Chemical Monitor ● Support Production By Technical Support Request ● Quotation inquires, Purchase Request raise ● Monitoring Of Contractor Job, Modification or new installation ● Competent person scrubber ● Schedule waste handling ● Update organization Utility section ● available on call for break down ~ any time
A) Air Condition System (Water Cooled and Fan Cooled System) – To check and service unit – To preventive maintenance – To trouble shooting B) Electrical System – To cheek system wiring 3 phase and single phase system – To trouble shooting – To install power point, lighting and etc – To change lighting at production line C) Sewage System – To check system and preventive maintenance – Desludging – Trouble shooting system D) Fire Protection System – To check and preventive maintenance – Trouble shooting system E) Domestic Water System – To check and troubleshooting system F) Air Compressor System – To check system and preventive maintenance – Trouble shooting system
G) Local Exhaust Ventilation System (LEV) – To check system and preventive maintenance – Trouble shooting system H) PA and Telephone System – Trouble shooting system I) Cooling Tower System – To check and preventive maintenance – Trouble shooting G) General works – Welding – Piping – Deal with suppliers and contractor – PR issue – WWTP system -DI water system H) Scrubber System – Performance monitoring – Preventive maintenance – Trouble shooting
May 2004 – Apr 2014 (10 years)

Industry
Manufacturing / Production
Specialization
Maintenance/Repair (Facilities & Machinery)
Role
Building/Facilities Maintenance
Position Level
Non-Executive

1 – To carry out preventive maintenance, trouble shoot and condition monitoring for facilities equipments as per stated below: a) Air Conditioning System – chiller, ACPU & WCPU panel and cooler unit. b) Cooling Tower System c) Electrical & Distribution System – small power, 240V, 415V & 200V and general control panels d) Air compressor system – monitoring & trouble shooting e) Sewage System – monitoring & trouble shooting f) Fire Alarm System – monitoring control panels, break-glass, hose reel, Hydrant and Fire Extinguisher. g) Domestic water and Process water system h) Waste Water Treatment Plant (WWTP) i) DI Water j) PA System k) Building – monitoring whole building facilities & trouble shoot any problems l) Dealing with suppliers and contractor and spare part order m) Process exhaust system n) Production Clean-room instruments and equipments (air-shower, lightings, AHU etc) o) Lab facilities, instruments and equipments (control panels, power supply & distribution etc) 2 – Assist supervisor/superior to monitor & carry out project work. 3 – Perform fabrication and modification work (electrical wiring, equipment installations etc) 4 – Monitor/perform routine maintenance as per scheduled. 5 – Undertake emergency repair effectively and efficiently. 6- To provide engineering support and maintenance, testing and commissioning, trouble shooting and repairing of Air Condition Systems, Electrical, building, etc 7- Assist in monitoring Boiler system

Jul 2002 – May 2004 (1 year 11 months)

Industry
Food & Beverage / Catering / Restaurant
Specialization
Maintenance/Repair (Facilities & Machinery)
Role
Building/Facilities Maintenance
Position Level
Non-Executive

To carry out preventive maintenance, trouble shoot and condition monitoring for facilities equipments as per stated below: a) Air Conditioning System – chiller, AHU & FCU panels and sensors b) Cooling Tower System c) Air compressor system – monitoring & trouble shooting d) Sewage System – monitoring & trouble shooting e) Fire Alarm System – monitoring control panels, break-glass, audible sirens, sensors etc f) Domestic water and Process water system g) Building – monitoring whole building facilities & trouble shoot any problems h) Dealing with suppliers and contractor and spare part order i) Process exhaust system j) Boiler system
Jul 1998 – Jul 2002 (4 years 1 month)

Industry
Manufacturing / Production
Specialization
Maintenance/Repair (Facilities & Machinery)
Role
Building/Facilities Maintenance
Position Level
Non-Executive

To carry out preventive maintenance, trouble shoot and condition monitoring for facilities equipments as per stated below: a) Air Conditioning System – chiller, AHU & FCU panels and sensors b) Cooling Tower System – PM & chemical top up c) Electrical & Distribution System – small power, 240V, 415V & 200V and general control panels d) Air compressor system – monitoring & trouble shooting e) Sewage System – monitoring & trouble shooting f) Fire Alarm System – monitoring control panels, break-glass, audible sirens, sensors etc g) Domestic water and Process water system h) Waste Water Treatment Plant (WWTP) i) DI Water j) PA System k) Building – monitoring whole building facilities & trouble shoot any problems l) Dealing with suppliers and contractor and spare part order m) Process exhaust system

WORK EXPERIENCES:
2000-2004YEAR
POSITION: Site Manager(Mechanical & Electrical)
1 Review and approved M&E construction drawings and shop drawings in conjunction with the architectural and C&S drawing.
2 Liaise with NSC / domestic sub-contractors on delivery of their materials against the master work programmer
and obtain their lead time for their delivery on site.
3 Inform the Project Manager / Site Agent on any non-compliance to the Master Work Programmer for his/her follow up with the respective NSC.
4 To monitor and coordinate the progress of work by the M&E Nominated Sub-Contractor (NSC).
5 To provide the planning and coordination work with the concession body, consultants, NSC, Authorities and relevant parties.
6 To assist in supervising the progress of M&E works.
7 To coordinate and chair the M&E Coordination Meetings.
8 To evaluate the performance of the respective M&E, NSC and report to the Site Agent.
9 To evaluate the work done of the respective M&E NSC and provide input to the Project Manager / Site Agent for the progress report.
10 To liaise with the M&E consultant and Co

2004-2007 YEAR
POSITION: Project Manager(Construction)
1 WORK WITH ARCHITECT AND STRUCTURE ENGINEER TO MANAGE AUTHORITIES
APPROVALS PROCESSES.
2 DESIGN DEVELOPMENT & APPROVING DRAWING FOR CONSTRUCTION
3 CLIENT INTERFACE:-
1.HEAD OF CONTRACT ADMINISTRATION WITH CLIENT.
2.PREPARE AND SUBMIT MONTHLY PROGRESS CLAIM.
3.PREPARE AND SUBMIT MONTHLY PROGRESS REPORT.
4.PROJECT SCHEDULE AND LOGISTIC PLANNING.
4 INTERFACE WITH SITE MANAGEMENT TEAM:-
1.DEVELOP DESIGN DRAWING AND ISSUE TO SITE TEAM FOR CONSTRUCTION.
2.VET THROUGH TENDER DOCUMENTS DURING VARIATION ORDER.
3.SUB-CONTRACTOR VARIATIONS REVIEW.
4.QUALITY CHECKING OF FINISHES WORKS DONE.
5 LEAD AND MOTIVATE THE STRUCTURAL AND CIVIL DESIGN TEAM TO ENSURE PROJECT
ARE IMPLEMENT SAFELY,ON TIME AND WITHIN BUDGET.
6 WORKING CLOSELY WITH OPERATION TEAM ON LOGISTIC PLANNING AND SCHEDULING.
7 ABILITY TO UNDERSTAND THE CLIENTS MARKET SECTOR AND THERE FOR
PROVIDE THEM WITH INDEPENDENT PROFESSIONAL GUIDANCE.
8 CAN EFFICIENCY WORK ON OWN INITIATIVE AS PART OF TEAM OR THE
LEADER OF GROUP.
9 BEING INVOLVED IN PROJECT FROM EVALUATION,CONCEPTION,DESIGN AND
HANDING OVER PROCEDURE OF PROJECT COMPLETION.
10 ABILITY TO PROVIDE LEADERSHIP,MOTIVATION AND STRATEGIC
DIRECTION TO A MULTIFACETED TEAM.
11 HAVING A CLOSE RELATIONSHIP WITH SUPPLIER AND CONTRACTOR.
12 ABLE TO MANAGER AND CONTROL PROJECT TEAM IN MULTIPLE PROJECT
ENVIROMENT.
13 LIAISING WITH IT CONSULTANT AND OTHER THIRD PARTY
CONTRACTOR TO ENSURE PROJECT COMPLETED ON TIME.
14 ABLE TO SELL THE BENEFITS OF PROJECT TO THEIR TARGET AUDIENCES.
15 PROVEN ABILITY TO ACHIEVE RESULT IN VERY HIGH PRESSURES
ENVIROMENTAL AND KEEP TEAM MOTIVATED.

2007-2012YEAR
POSITION: Asst Project Manager(Construction)
1 Calculate the pressure,stresses and strains that each component will experience from other
part of the structure due to human use or enviromental pressure.
2 Consider the strength of various materials to see how their inclusion may necessitate a
a change of structural design.
3 Liaise with other designers,including architects,to agree on safe designs and their fit
with the aesthetic concept of the construction.
4 Make drawings,specification and computer model of structures for building contractor.
5 Liaise with construction contractor to ensure that newly erected building are structurally
sound,applying expert knowledge of the forces that act on various structures.
6 To coordinate all M&E,Civil, RC work and strutural drawing before concreting work.
7 Liason with authority (TNB, IWK, Syabas)and get all the supporting document for CCC.
8 Testing and commisioning all M&E equipment functionility before CCC.
9 Liaison with architects,engineer,landscape and other professional consultants on
the design,logistic and planning for project.
10 Working with contract department to evaluate feasibility and viability of project
tendering and awarding of contract for development.
11 Analyse configuration of the basic structural component of a hi-rise building or other structure,
via drawing and discussion with supplier.
12 Proficiency in MS Project 2012,Autocad(basic) ,Mirosoft Exel,Power point, Master Proggrame and Planning .
13 Be familiar with the construction technology and construction organization of ,Industial, Hi-rise building,Commercial,Hotel,
college,Residential,Piling,M&E work,Civil work and Structure work.

2012-2017 YEAR
POSITION: Site Manager (Infarastructure)
1 Strong consciousness for construction safety, cost control and schedule control.
2 Be familiar with the preparation of the construction scheme and construction organization design.
3 Be familiar with the construction technology and construction organization of railway roadbed, bridges, tunnel ,foundation ,
Strutting,capping beam,Earthwork , Borepile and Piling work.
4 Strong consciousness for construction safety, cost control and schedule control.
5 To liaise and follow up with clients, consultants and suppliers of projects undertaken by the Company.
6 To prepare work program, schedule and plan for project’s resources, manage the allocation efficiently.
7 To atttend site meeting with consultants and clients and organize internal meeting with subcontractor to
resolve the technical and site logical issues.
8 To implement all policies, activities, procedures, instruction as relevant and required by the quality system in order
to strengthen the Company’s position.
9 Ensures that all project / site activities are performed in the most effectively and efficient manner,
set targets for the team members and provide the necessary coaching to further optimize performance.
10 Efficient cost control and commercial awareness, including weekly and monthly reporting to the Management.
11 Proficiency in Mircosoft Project,Autocad(basic) , Master Proggrame and Primavera .
12 Responsible for overall project management which includes project scheduling, project planning,
project implementation and quality control
13 To ensure that the completion of the project in a timely manner.

2017- 2019YEAR
POSITION: Project Site Manager(Construction)
1 Strong consciousness for construction safety, cost control and schedule control.
2 Be familiar with the preparation of the construction scheme and construction organization design.
3 Be familiar with the construction technology and construction organization of Bore pile,foundation,
Hi-rise building,ID work,Mechanical & Electrical ,Civil and Structure work.
4 Strong consciousness for construction safety, cost control and schedule control.
5 To liaise and follow up with clients, consultants and suppliers of projects undertaken by the Company.
6 To prepare work program, schedule and plan for project’s resources, manage the allocation efficiently.
8 To attend site meeting with consultants and clients and organize internal meeting with subcontractor to
resolve the technical and site logical issues.
9 Efficient cost control and commercial awareness, including weekly and monthly reporting to the Management.
10 Proficiency in Mircosoft Project 2014,Autocad(basic) and Primavera P6 .
11 Responsible for overall project management which includes project scheduling, project planning,
project implementation and quality control.
12 To ensure that the completion of the project in a timely manner.
13 Check progress claims from consultants/contractors to ensure payment are in order and according to the terms of appointment.
14 Prepare periodical progress reports and to attend all meetings or briefing required by the senior management.
15 Groom potential site personnel to take on more responsibilities and tasks.
16 Make every effort to preserve an atmosphere of harmonious understanding and cooperation among all parties engaged on the works.
17 Render assistance whenever possible to other departments in the company or companies within the group on matters pertaining
to the project he is involved in which may not be relevant to his specific duties.
18 To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to
the job scope and workplace as required by the company.
19 Responsible in planning, organizing and monitoring assigned projects until completion.
20 Oversee projects from time to time, ensuring that work is completed on time and within budget
21 Coordinate with clients, consultants and monitor sub-contractors to ensure guidelines are maintained
22 Monitor project schedule and rectify non-conformity, if any.
23 To resolve any disputes which come up, and identifying areas for improvement in project’s progress.
24 Attend client/ consultant/ site meetings.
25 Oversee and monitor the project interface progress.
26 Attend meetings and liaise with various parties involved in project.
27 To ensure all the work that involve with other party are plan properly. Interfacing work in between other contractor must treat as
detail to make sure the smooth of project flow.
28 To attend technical query meeting to discuss with consultant for any discrepancy and technical problem.
29 To prepare shop drawing for any proposed alternative different from issued for construction drawing.
30 To prepare SEM drawing (Structure, Electrical and Mechanical drawing)
31 To prepare CSD drawing (combine services drawing).
32 To coordinate all drawing related with the project.
33 To cross check the incoming drawings, documents for discrepancy, prepare shop drawing and resolve all engineering and technical issues.
34 To issue discrepancies and discuss in technical meeting with consultant and client.
35 To coordinate with sub contractor to produce shop drawing submission.
36 To manage subcontractors and liaise with client/consultants to ensure all works are carried as per drawing and specifications.
37 To produce as-built drawing.
38 Prepare infirmation to QS department prepare progressive claims and VO.
39 Prepare dail sites report and modus of operations.

2019- 30/06/2020YEAR
POSITION: Site Manager(Construction)
1 Strong consciousness for construction safety, cost control and schedule control.
2 Be familiar with the preparation of the construction scheme and construction organization design.
3 Be familiar with the construction technology and construction organization of
Hi-rise building,ID work,Mechanical & Electrical ,Civil and Structure work.
4 Strong consciousness for construction safety, cost control and schedule control.
5 To liaise and follow up with clients, consultants and suppliers of projects undertaken by the Company.
6 To prepare work program, schedule and plan for project’s resources, manage the allocation efficiently.
8 To attend site meeting with consultants and clients and organize internal meeting with subcontractor to
resolve the technical and site logical issues.
9 Efficient cost control and commercial awareness, including weekly and monthly reporting to the Management.
10 Proficiency in Mircosoft Project 2014,Autocad(basic) and Primavera P6 .
11 Responsible for overall project management which includes project scheduling, project planning,
project implementation and quality control.
12 To ensure that the completion of the project in a timely manner.
13 Check progress claims from consultants/contractors to ensure payment are in order and according to the terms of appointment.
14 Prepare periodical progress reports and to attend all meetings or briefing required by the senior management.
15 Groom potential site personnel to take on more responsibilities and tasks.
16 Make every effort to preserve an atmosphere of harmonious understanding and cooperation among all parties engaged on the works.
17 Render assistance whenever possible to other departments in the company or companies within the group on matters pertaining
to the project he is involved in which may not be relevant to his specific duties.
18 To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to
the job scope and workplace as required by the company.
19 Responsible in planning, organizing and monitoring assigned projects until completion.
20 Oversee projects from time to time, ensuring that work is completed on time and within budget
21 Coordinate with clients, consultants and monitor sub-contractors to ensure guidelines are maintained
22 Monitor project schedule and rectify non-conformity, if any.
23 To resolve any disputes which come up, and identifying areas for improvement in project’s progress.
24 Attend client/ consultant/ site meetings.
25 Oversee and monitor the project interface progress.
26 Attend meetings and liaise with various parties involved in project.
27 To ensure all the work that involve with other party are plan properly. Interfacing work in between other contractor must treat as
detail to make sure the smooth of project flow.
28 To attend technical query meeting to discuss with consultant for any discrepancy and technical problem.
29 To prepare shop drawing for any proposed alternative different from issued for construction drawing.
30 To prepare SEM drawing (Structure, Electrical and Mechanical drawing)
31 To prepare CSD drawing (combine services drawing).
32 To coordinate all drawing related with the project.
33 To cross check the incoming drawings, documents for discrepancy, prepare shop drawing and resolve all engineering and technical issues.
34 To issue discrepancies and discuss in technical meeting with consultant and client.
35 To coordinate with sub contractor to produce shop drawing submission.
36 To manage subcontractors and liaise with client/consultants to ensure all works are carried as per drawing and specifications.
37 To produce as-built drawing.
38 Prepare infirmation to QS department prepare progressive claims and VO.
39 Prepare dail sites report and modus of operations.

01/07/2020-PRESENT ZHONGTIAN ARDC SDN BHD
POSITION: Senior Construction Manager (Construction)
1 Strong consciousness for construction safety, cost control and schedule control.
2 Be familiar with the preparation of the construction scheme and construction organization design.
3 Be familiar with the construction technology and construction organization of
Hi-rise building,ID work,Mechanical & Electrical ,Civil and Structure work.
4 Strong consciousness for construction safety, cost control and schedule control.
5 To liaise and follow up with clients, consultants and suppliers of projects undertaken by the Company.
6 Prepare infirmation to QS department prepare progressive claims and VO.
7 Prepare dail sites report and modus of operations.
8 Calculate the pressure,stresses and strains that each component will experience from other
part of the structure due to human use or enviromental pressure.
9 Consider the strength of various materials to see how their inclusion may necessitate a
a change of structural design.
10 Liaise with other designers,including architects,to agree on safe designs and their fit
with the aesthetic concept of the construction.
11 Make drawings,specification and computer model of structures for building contractor.
12 Liaise with construction contractor to ensure that newly erected building are structurally
sound,applying expert knowledge of the forces that act on various structures.
13 To issue discrepancies and discuss in technical meeting with consultant and client.
14 To coordinate with sub contractor to produce shop drawing submission.
15 To manage subcontractors and liaise with client/consultants to ensure all works are carried as per drawing and specifications.
16 To produce as-built drawing.
17 Prepare dail sites report and modus of operations.

WORKING EXPERIENCE

06th Apr 2018 – 30th June 2019 Material Assistant

04th Jan 2017 – 09th Oct 2017 Lead Material Controller

23th June 2016 – 30th Sept 2016 Material Controller (MATCO)

04 Aug 2014 – 05 May 2016 Project Inventory Executive

26 Aug 2012 – 30 July 2014 Material Controller (MATCO)

15 Aug 2011 – 13 Aug 2012 Administration Clerk

01 July 2009 – 30 July 2011 Warehouseman

16 Jan 2006- 30 June 2009 Warehouseman

15 Oct 2001- 15 Jan 2006 Warehouseman

27 July 1999- 14 Oct 2001 Administration Clerk
.

04 May 1999- 14 June 1999 Semi Skills (RIGGER)

02 Dec 1998- 31 Mac 1999 Pipe Fitter (TRAINING)

13 Feb 1998- 30 Nov 1998 Assistant Material Controller

03 Mac 1997- 30 Jan 1998 General Worker

Employment History

March 2020 – September 2021
Position Title (Level) : Customer Support Executive (Level 2) And
Acting Team Lead
Specialization : Customer Support
Reason Leaving : Razer Project Closed Down

Work Description :
⮚ Internal and/or external support representatives
⮚ Handling Level 2/Tier 2 – Technical Support via email and Zendesk and Oracle
on Systems and Peripheral devices (e.g. Gaming and e-wallet related).
⮚ The L2/T2 support offers the second line of customer support by addressing
customer’s questions and concerns about Gaming’s products and e-wallet apps as
well as offering basic troubleshooting guidance such as installation and
configuration setup, password recovery, website navigation assistance, basic
procedural “how-to” questions.
⮚ Deliver service and support to end-users using and operating automated call
distribution through email.
⮚ Interact with Client, Technical team to provide and process information in
response to inquiries, concerns, and requests about products, warranty support,
services.
⮚ Gather customer’s information and determine the issue by evaluating and
analyzing the symptoms.
⮚ Follow standard processes and procedures. Identify and escalate priority issues
per Client specifications. Redirect and document problems to the appropriate
resource (escalations).
⮚ I am an acting Team Leader as most of the times the operation Manager and
Team Leader are always away for the meeting or away for important assignments
also on weekly off day or off duty since this 24hours shift team. I need to be
responsible to monitor Level 1 staffs includes guiding, assigning tasks, providing
customer services, allocating resources, prioritizing work, taking corrective
actions and updating records.
Achievement :
⮚ Received certificates for “Excellent Performance and Overall unwavering
Dedication Staff “under Razer Quarterly Service Excellence for 2021 Quarter 1.

May 2019 – March 2020
Position Title (Level) : Customer Support Executive (Level 1)
Specialization : Customer Service
Reason Leaving : Promoter as Level 2 staff

Work Description :
⮚ Internal and/or external support representatives
⮚ Handling Level 1/Tier 1 – Technical Support via calls, email and chat on Systems
and Peripheral devices (e.g. Gaming and e-wallet related).
⮚ The L1/T1 support offers the first line of customer support by addressing
customer’s questions and concerns about Gaming’s products and e-wallet apps as
well as offering basic troubleshooting guidance such as installation and
configuration setup, password recovery, website navigation assistance, basic
procedural “how-to” questions.
⮚ Deliver service and support to end-users using and operating automated call
distribution through phone, email and/or chat.
⮚ Interact with customers to provide and process information in response to
inquiries, concerns, and requests about products, warranty support, services.
⮚ Gather customer’s information and determine the issue by evaluating and
analyzing the symptoms.
⮚ Research required information using available resources
⮚ Follow standard processes and procedures. Identify and escalate priority issues
per Client specifications. Redirect and document problems to appropriate resource
(escalations)
⮚ Accurately process and record call transactions using a computer and Sales Force
CRM.
⮚ Offer alternative solutions where appropriate with the objective of retaining
customers’ and clients’ business.
⮚ Stay current with system information, changes and updates.
⮚ Nevertheless, the goal for this group is to handle 70%-80% of the user problems
before finding it necessary to escalate the issue to a higher level.
⮚ Handling department of the in charge of floor facilities and system testing.
Achievement :
⮚ Received certificates for “Receiving Top Promoter “for the August 2019 and
RM50 Aeon Voucher.
⮚ Received certificates for “Receiving Top Performer “for the January 2020 and
Razer Deathadder Elite Mouse.

October 2018 – April 2019
Position Title (Level) : Customer Service Executive
Specialization : Customer Service
Reason Leaving : Better career progress and Permanent Job

Work Description :
⮚ Handling all inbound calls pertaining to customer general inquiries, complaint,
comment, feedback and other raising issue related to the company’s products.
⮚ To exceed Customer expectation in terms of customer service and accurate
information.
⮚ Work in a team to archive the required KPI elements and SLA

June 2011 – September 2018
Position Title (Level) : Sales Support Executive
Specialization : Customer Service
Industry : Telecommunication

Work Description :
⮚ Assisting by providing the new sales and post-sales customer service support with
troubleshooting support through email/phone to the B2B clients via emails, phone
calls, texts, and in-person; directing clients to appropriate department, answering
all general questions, provided quotes, order information, and managed internal
database.
⮚ Product handle GSM Fixed, Complexed services, GSM Service with complaints
regarding order delivery, billing issues and resolves it with high priority.
⮚ Handle administrative work including filing reports or presenting sales team with
necessary documents.
⮚ Train new employees on how to effectively care for and salvage customer
relations.
⮚ Handling department’s attendance report, in charge of floor facilities and system
testing.
Achievement :
⮚ Received certificates for “Best Staff “back to back on year 2011 and 2012.
⮚ Received certificates for “Outstanding Customer Experience “for the year 2016.

June 2010 – June 2011
Position Title (Level) : Customer Care Consultant
Specialization : Customer Service
Industry : Telecommunication

Work Description :
⮚ Handling inbound calls from dealers
⮚ Handling consumer account registrations
Achievement :
⮚ Received certificate for “Best Staff”on year 2010

August 2009 – Feb 2010
Position Title (Level) : Claim Executive
Industry : Collection

Work Description :
⮚ Claiming for driver’s insurance behalf of Plus Malaysia Berhad.

January 2009 – April 2009
Position Title (Level) : Production Warehouse Coordinator
Specialization : Handling Fabrics and Stock
Industry : Garments

Work Description :
⮚ Handling fabric and company stocks for warehouse.

August 2005 – August 2008
Position Title (Level) : Telesales Representative
Specialization : Telemarketing
Industry : Banking

Work Description :
⮚ Telemarketing for banking products (etc Credit Cards, Personal Loans, Home
Loans and Insurance
Achievement :
⮚ Received certificates for Best Dedicated Support Team as 2nd Winner (2005)
Dialers Call Centre Sdn Bhd
September 2004–July 2005
Position Title (Level) : Administrative Assistant
Specialization : Admin Works
Industry : Call Center
Salary : MYR1300 / SGD 427
Work Description :
⮚ General admin workloads.

March 2001 – August 2004
Position Title (Level) : Administrative Clerk
Specialization : General Work
Industry : Call Center

Work Description :
⮚ General admin workloads.
Achievement :
⮚ Received an Award, a Guess Ladies watch, and a Certificate Guess Ladies watch
as a gift and a Certificate for the year 2001 and 2002 as 2nd runner up winner for
full attendance
⮚ Received a RM 100 value TGIF Voucher, a Certificate and 10,000 Bonuslink
points for the year 2002 and 2003 as 1st runner up winner for excellent
performance and full attendance.

WORK EXPERIENCE

SHE Coordinator
(June 2020 – Present)
Safety and Health Scope:
Workplace inspection every two months with Safety and HealthCommittee.
Prepare workplace inspection report and submit to PIC as well as follow-upthe issues with PIC.
Conduct accident/incident internal investigation by interviewing the victim,witnesses and investigate the workplace to find root causes and proposecorrective actions as well as discussing the matter with Safety and HealthCommittee.
Prepare accident/incident investigation internal report and submit toconsultant.
Prepare monthly LTI report.
Review HIRARC with departmental HODs.
Prepare Safe Work Procedure.
Conduct toolbox talk once per week.
Conduct safety induction to newly joined workers and contractors.
Conduct Safety Committee Meeting every two months and prepareminutes of meeting.
Conduct Noise Conservation Training to workers exposed to excessivenoise.
Arrange for Audiometry Testing.
Liaise with DOSH regarding OSHWA and machinery inspection.
Implement LOTO at workplace.
Conduct safety and traffic round-check.
Issue notice, warning or penalty letter to traffic offender.
Prepare monthly traffic analysis.
Inspect fire-fighting appliances.
Inspect and replenish First Aid Box.
Prepare Annual Management Program.
Prepare Chemical Register and ensure SDSs at plant are updated.
Implementing matters as recommended in CHRA, NRA and CEM.
Evaluate compliance obligation.
Newly implemented ISO 45001

Environmental Scope:
Prepare Environmental Aspect and Impact.
Record daily, monthly and quarterly data of bag filters’ performancemonitoring.
Record compliant monitoring of bag filters and water quality.
Conduct monthly scheduled waste storage inspection.
Conduct workplace inspection related to environment every two monthsand prepare the report and submit to PIC.
Member of EPMC & ERCMC.
Evaluate compliance obligation.
Newly implemented ISO 14001.

Assistant Safety and Health Officer
(December 2018 – May 2020)
Workplace inspection, hazard identification, unsafe condition/unsafe act reporting.
Prepare HIRARC and Safe Operating Procedure.
Accident/Incident investigation, find the root cause and provide corrective action.
Liaise with DOSH – DOSH Audit, Factory and machinery inspection, Machinery registration,NADOPOD, OSHWA, etc through myKKP.
Conduct toolbox talk once per week.
Conduct safety induction for new workers, sub-contractors, outsources.
Conduct Safety Committee Meeting quarterly and prepare minutes of meeting.
Conduct safety related training – Fire Drill, Fire Fighting, Safety awareness training, etc and preparethe report.
Arrange for Audiometry Testing, CHRA, Noise Risk Assessment, Medical Surveillance.
Arrange for external training – BOFA, Fire Evacuation Plan, ABM, Defensive Training, etc.
Ensure Chemical register and SDSs are in place and updated.
Follow ISO 45001 standards, update the documentation following ISO 45001.
Auditee for management audit, internally and externally (ISO 9001 & ISO 45001).

Internship Trainee
(January 2018 – March 2018)
Familiarized with Scheduled Waste Act.
Learnt on how to properly dispose scheduled wastes based on wastes’ characteristics.
Being exposed to proper personal protective equipment during managing hazardous wastes.
Familiarized with the pictograms.
Familiarized with eSWIS features.
On-site learning.
Went for a scheduled waste management training and demonstration.
Prepared reports on scheduled wastes management.

Experience

Apr 2021 – May 2021
(1 month) Warehouse and Logistics cum Operation Manager

* Prepare and monitoring plan
* Manage inventory status
* Liaise with customer on Logistics matters
* Liaise with suppliers on Delivery and quality
* Monitoring outgoing delivery and incoming delivery
* Monitoring and manage transportation cost
* Fleet management
* Manage the ISO/TS16949 system for Warehouse department
* Be an APQP team members and incharge of tagging , packaging and delivery
* Adhere to EMS policy and procedure
* Create and control on Monthly Budget for
Warehousee and Logistics department
* Control on OT and Headcount cost
* Involved in Hiring and training
* Monitoring on Production flow and work
progresss
* Monitoring on Production output and reduce
wastagess
* Monitoring on quality and work together with
engineeringg and quality manager to maximize
the output and minimize the quality defect.
* Dealing with local authorities regarding issues
of employees and factory
* Managing group of employees 100 headcount
* Work with stakeholders for more efficient
productionn and warehouse flow and
equipments.
* Create and introduce Lean and kanban system

Reason for finding better opportunities ( This short term Role Contract Basis )

Jul 2020 – Mar 2021
(8 months) Warehouse cum Operation Senior Supervisor

Monitor and follow up on quality issues from packing and production to avoid discrepancy
Arrangements and allocation of storage
Conduct cycle count regularly to tally physical and system to minimize discrepancy
Practice good house keeping
Emphasize safety precautions
Comply with company sop in Warehouse management
Manage on Warehouse staff schedule and overtime
Practice 5s on Warehouse
Ensure all rejected or on hold items are stored at designated area
Ensure proper documentation for all incoming material
Ensure timely issuance of material required by production and kitting base on production or sales order

Involving Hiring , Train , motivate for new warehouse staff
Supervise all forklift or stacker operation
Work closely with shipping department to ensure shipment material match packing list before load on truck
Implement of FIFO
Handling and distribution; Monitoring stock/raw material levels and sales usage
Monitor and records in-out.
Working on forecasts and inventories, keeping an accurate record of the process and analyzing performance.
Build relationships within the company and with external parties, such as suppliers or distributors, purchase raw materials.Planning and implementing logistical strategy, daily lorry movement, searching outsider logistic delivery, prepare and monitoring on Warehouse Monthly budget , cost saving , evaluation.

Overall monitoring production floor , maximize output and reduce wastages , creates work flow and work instructions . Work with quality engineer to minimize quality issues.
Implementation of kanban system
Looking for new opportunities due to its Project Basis contract.

Dec 2018 – Jun 2020
(1 years 6 months) Warehouse supervisor

Monitor and follow up on quality issues from packing and production to avoid discrepancy
Arrangements and allocation of storage
Conduct cycle count regularly to tally physical and system to minimize discrepancy
Practice good house keeping
Emphasize safety precautions
Comply with company sop in Warehouse management
Manage on Warehouse staff schedule and overtime
Practice 5s on Warehouse
Ensure all rejected or on hold items are stored at designated area
Ensure proper documentation for all incoming material
Ensure timely issuance of material required by production and kitting base on production or sales order
Train , motivate for new warehouse staff
Supervise all forklift or stacker operation
Work closely with shipping department to ensure shipment material match packing list before load on truck
Implement of FIFO
Handling and distribution; Monitoring stock/raw material levels and sales usage
Monitor and records in-out.
Working on forecasts and inventories, keeping an accurate record of the process and analyzing performance.
Build relationships within the company and with external parties, such as suppliers or distributors, purchase raw materials.Planning and implementing logistical strategy, daily lorry movement, searching outsider logistic delivery. Resigning Due to Contact ended.

Oct 2015 – Nov 2018
(3 years 1 month) Warehouse Supervisor

Incharge of
Inventory control
Packing
Picking
Inbound
Erp transaction
Assist shipping department for ship out goods on time. Manage foreigner workers according to working schedule ,Handling and distribution; Monitoring stock/raw material levels and sales usage
Monitor and records in-out.
Working on forecasts and inventories, keeping an accurate record of the process and analyzing performance.
Build relationships within the company and with external parties, such as suppliers or distributors, purchase raw materials.Planning and implementing logistical strategy, daily lorry movement, searching outsider logistic delivery.
Resigning Due to Career Enhancement and explore to New industry .

Oct 2014 – Sep 2015
(11 months) Customer Service Executives

Whether a customer or potential client requires information on banking fees, or if they are seeking information related to online banking, Bank Customer Service Representatives are there to help and provide exceptional customer service.handling cross sales.
Resigning Due to Project Ended

Mar 2012 – Jul 2014
(2 years 4 months) Customer Service And Sales Representative

Attend to Website/Customer Email/Phone Calls/Tender Project enquiries
Attend to walk in customers
Prepare quotations, follow up customer payment and the delivery schedule
Plan order forecast, stocks and raw material for the key customers
Handle after sales service survey and feedback from the customer.
Resigning Due to Career Enhancement and explore to New industry

Experience
2017.04-2021.05
Operations Officer
 Planning and managing projects and contributing to product
innovation.
 Analyzing and maintaining operational data and monitoring product
inventories.
 Monitoring adherence to policies and processes throughout the
company.

2018.05-2021.03
Service Director (Part Time)
 Team up to reach the goal
 Help customers complete pre-planning
 Good relationship with customers

Work Experience 1.
Warehouse & Logistic Executive, 2012- 30th Jun 2020.

Duties and Responsibilities
• Conducts early morning orientation and end of week Process Improvement session with the team.
• Identifies weekly benchmarking targets.
• Reviews performance evaluation reports on all team members.
• Discusses performance evaluation results with all team members.
• Assists team members on all phone-in query on company products and services.
• Verifies confidential personal information provided by the customer before transferring data to Quality Assurance Officer.
• Coordinates with Performance Analyst, Quality Assurance and Project Manager on statistics and accuracy ratings generated by the team.
• Provides training, orientation, and guidance to all team members.
• Assures strict adherence to guidelines and metrics as established by the company.
• Conducts disciplinary hearings on all incidents involving team members and hands down penalties as mandated by company policy.

Work Experience 2
Superintendent -Section Head of Warehouse Operation. (Year-July 2009 until Nov 2011).

Warehouse Superintendent Job Purpose: Provides materials, equipment, and supplies by directing receiving, warehousing, and distribution services; supervising staff.
Warehouse Superintendent Job Duties:
• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Controls inventory levels by conducting physical counts; reconciling with data storage system.
• Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
• Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
• Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed

Work Experience 3
Assistant Manager Warehouse (Year 2002 – Jun 2009)

• Directed a team of 70 staff and senior executive engaged in warehouse and inventory management for an electronic manufacturing industry with more than million in monthly sales. Hosted planning sessions with a management team of eight to create work and staff Coordinated and implemented new product introductions, product transfers, and engineering improvements.
• Manages the operations of Warehouse services including the finish good warehouse and maintenance inventories, receiving and delivery procedures and fix asset management. Determines appropriate inventory control techniques in order to minimize investments and stock outs while maximizing stock turnover.
• Reduce labor overhead by 10% and increase loading efficiency by 25%
• Developed standard operation procedures that significantly improved productivity in order entry, picking/packing and material management.
• Relocated and set up a 10500 line inventory system valued at over .5million in two warehouses; projected spare parts requirements and computerized inventory control for the Facsimile Maintenance warehouse with a fleet over 2500 parts. Managed set-up and operation of the Printer machine accessories, Toner Powder, Ink Cartridge accessories and Molding warehouse. Mapped warehouse layouts and reduced inventory line items / ringgit value during warehouse moving projects.

EXPERIENCE

SENIOR TECH. EXECUTIVE /
August 2019 – January 2021
• Acts as a Site Engineer for Piping and Valve activities and to ensure all activity
follows as per Piping Technology Plan (PTP), Drawing (ISO, Pipe Support,
Penetrations) for fabrication, inspection, pressure test, installation,
commissioning, and operation for piping system for Littoral Combat Ship.
• Monitoring production progress and scheduling all piping activities on site as per
schedule.
• Coordinate all piping activities and ensure the correct level of quality and in
accordance with the contract requirement and approved project plans.
• Develop and ensure interaction with other discipline for known interfaces.
• Attend project inter-discipline reviews for progress meeting and assisting the
preparation of project control report.
• To visit the construction site daily to check all activity, materials, equipment is
in accordance with BNS SOP, Production Drawing and Specification.
• Organize a weekly meeting with subcontractor to review status and discuss other
issues that related to the Contract, Drawing and Construction issues.

PROJECT ENGINEER /
November 2015 – August 2019
• Review & interpreting the drawing for Navy Ship Piping System (under work
scope) to execute the job required for the projects.
• Prioritizing work onsite to monitoring production progress, planning,
coordinating, and scheduling all piping activities on site.
• Produce weekly & monthly progress report for the client as a reference.
• To explain in detail & distribute daily task for every staff involved.
• To understand & leading the functional testing for all piping system related with
work scope involves in the projects.
• Produce examination report for the job under work scope and additional work.
• Plan and prepare all required material required prior to work start.
• Work closely with supervisor and skilled worker for any piping problems during
removal, installation, Pressure Test, Harbor Acceptance Test, Sea Acceptance
Test.
• As liaison between Navy, BNS and Supplier in making decisions & solving the
problem.
• Ensuring that the daily progress to be sent on a daily / weekly basis for the
purpose of claiming each examination report for the projects.

TECH. EXECUTIVE /
January 2015 – September 2015
• Job planning & sequencing for the on-going project with the assistance of the
planner and the ensuring schedule is updated accordingly.
• Ensuring the project is completed in time using all available Yard resources.
• As liaison with Costumer, Cost Center and Sub Contractor in making decisions
& solving the problem.
• Always on-site & supervise the Cost Center & Sub Contractor according to
establish a Master Plan.

PROFESIONAL EXPERIENCE

FEBRURAY 2020- until now

PROJECT ENGINEER (MECHANICAL)
• Involve in project For Gas Transmission & Regasification
(maintenance works, fabrication, refurbishment work & painting work)
• Provision of supply manpower, material and equipment for mechanical work for
Parit Buntar and Ayer Tawar Metering Station
• Provision of supply manpower for PRV service at Segamat Compressor, Petronas Division,
Gas Transmission & Regasification
• Provision of supply manpower for installation snuffing at CBMS Shah Allam
• Provision of Supply manpower, material, equipment and consumable for valve servicing
(TOV 244) at Port Dickson Metering Station
• Provision of supply manpower, material & consumable for Shah Alam city Gate Odorant
Tank Maintenances Painting.

MARCH 2019 – FEBRUARY 2020

SERVICE DEVELOPMENT ENGINEER (MECHANICAL)
• Involve in TA4MS (MSA Contract) For Gas Transmission & Regasification
(maintenance works, fabrication, refurbishment work & painting work)
Study of client’s specifications and developing technical procedure
• According to standard and requirement specified, attending pre-job
conference and the periodical meeting along with the project technical
submittal to/from parties.
Preparing bidding
• That’s include developing at the cost breakdown (budget) evaluation of
subcontractor previous experience, equipment and labour cost.
Execution and supervising project management
• Establish and maintain proper business relationships with customers and
peers as well as performing necessary administrative duties as required and
other duties as assigned.
• Field erection construction & piping, pre-commissioning activity, inspection,
pressure test, non-destructive and post weld of piping
List of projects:
i. GTR/PGB Connaught Bridge Metering Station Piping Modification Work at Blow
Down Line (phase 1)- fabrication at yard and modification at site
ii. GTR/PGB Connaught Bridge Metering Station Piping Modification Work at Blow
Down Line (phase 2)-fabrication at yard and modification at site
iii. Base equipment painting work at Segamat compressor station
iv. To repair main hydrant pipe major leakage.
v. Tronoh Metering Station Skid and Cabin demolishing.
vi. Replacement and service valve, gasket and painting skid, flatform and piping at
ParitBuntar City Gate – fabrication, maintenance and refurbishment work
vii. To replace new valve and tubing c/w fitting and painting works at Kamunting City
Gate-fabrication, maintenance and refurbishment work
viii. To replace new gasket and touch up painting work at Lumut Metering station
(phase 1)-refurbishment work
ix. To install new support pipe and valve replacement at Lumut Metering station
(phase 2) – fabrication & refurbishment
x. Valve Servicing and painting works at Tronoh City Gate.
xi. Tronoh Metering Station Skid and Cabin demolishing. – refurbishment work
xii. Tank replacement and water pump re-work 8nos at GTR/PGB Segamat RO main
office building. – refurbishment work

JULY 2015- MARCH 2019

MECHANICAL HVAC ENGINEER (PROJECT)
• Ensuring project work is undertaken in accordance with corporate health and safety policies
and quality management systems.
• Technical assistance for construction cost estimates and construction phase services.
• Performing construction administration duties, such as: shop drawing review, RFI response,
construction inspection, and respond to client questions.
• Creates and maintains all aspects of equipment design files
• Identifies improvements and efficiencies of facility preventative maintenance.
• Maintains project compliance in accordance with the site quality management system.
LIST OF PROJECTS:
i. INVOLVED IN HVAC MAINTENANCE WITH LYNAS
(Supply and complete all task that include in contract 2 + 1 years)
• To manage team for preventive maintenance and corrective maintenance
• Send RFQ and purchase material base on client request
• Send troubleshooting report
• Manage schedule
ii. INVOLVE IN UPGRADING HVAC UNIT IN FPG
• Send RFQ and purchase material base on request
• Manage team for installation
• Lead team during lifting equipment
iii. INVOLVE IN UPGRADING HVAC UNIT IN BASF (C420)
• Lead team for installation
• Manage manpower during installation
• Send RFQ and purchase material base on request
• Attend toolbox meeting
iv. INVOLVE IN DUCT CLEANING IN BASF (C345)
• Lead team during job running
• Send daily report base on progress to client
• Manage team during job running
v. INVOVLE IN UPGRADING HVAC UNIT AT BASF (C412)
• Lead team as a work leader
• Attend toolbox meeting
• Prepare work permit

8 JAN 2012- JUNE 2015

PROJECT ENGINEER
list of projects:
i. Involved in C-HESS JOB
Design and draft the part off buckle trigger and complete the job with complete report
(offshore part)
ii. Involved in upgrading yard at Talisman Energy
(Made a new design n suggest the material to talisman when upgrading cover area, new
gate, and concrete slab)
iii. Involved in TL Offshore job
(supply and complete all task that included in contract)
• Concrete mattress and pipe slipper
• Riser clamp and riser spool
iv. Involved in maintainable building with PCSB
( supply and complete all task that included in contract 3 + 2 years)
• Propose and complete all job at PCSB like renovation, supply material, and etc.
v. Involved in upgrading yard at TL Offshore base in KSB
• Upgrading yard with new paving block
• Concrete mattress and pipe slipper
vi. Involve in welding and rectification piping work (PLOC/Small Bore) under PETRONAS GAS
BERHAD
• Regeneration Line – (TA)
• Pipe repair (PLOC) – (TA)
• Replace defect piping in Export Terminal

12 JULY 2010 – 29 OCTOBER 2010 – INDUSTRIAL TRAINING

• Fabrication, Maintenance and Service of Rotating Equipment
• (Various types pump for offshore/oil production use)

2 JUNE – 6 JULY 2009 –PART TIME JOB

work as draftsman for piping oil & gas under Transfame (Malaysia) Sdn. Bhd

09 JUNE – 07 JULY 2008 – GSTT

Work as a contract teacher at SekolahKebangsaan Pusat Kemaman, Terengganu

08 JANUARY – 16 MARCH 2007 – INDUSTRIAL TRAINING

• Perform plant modification mainly on piping and platform
• Involve inn equipment repair and overhaul i:e: pump, heat exchanger, various type of
valves, blower, fan and conveyor
• Working on steel fabrication
• Assisting maintenance technician in plant equipment’s troubleshooting.

12 APRIL 2004 – 04 JUNE 2004 –HELPER
assist shutdown in Petronas oil tanks in Kerteh

03 JANUARY 2004 -13 MARCH 2004-PUMP ATTENDANT
PETRONAS Pump station Cherating, Pahang

WORK EXPERIENCE

Dec. 2011-May 2012
Maintenance

Exposures gained :
• Performed repairing works of water pump, piping and injection moulding machine during breakdown.
• Performed welding to make a product or equipment.
• Performed to change or clean up the filter, oil-seal, oil-ring and valve during breakdown or dirty.
• Providing technical support and troubleshooting for test device or equipment failure.
• Performed maintenance activities according to the specifications and schedule.

August 2013 – Currently
Project Co-ordinator

Exposures gained :
• Dealing of safety complaint and solve it.
• Handling safety matter on site job.
• Providing safety paperwork for all job on site.
• Providing operation paperwork such as measurement of stockpile, daily operation usage, daily production, monthly usage, monthly production & stock receiving.
• Providing technical, IT support and troubleshooting for test device or equipment failure.
• Planning for production and incoming stock.
• Solve complaint from client such as quality and quantity.
• Organize and schedule maintenance work to become smooth.
• Organize and schedule production to become smooth.
• Comply with costumer request and requirement.
• Identify plant problem and solve.
• Conducting production and safety meeting.
• Managing manpower to operate plant.
• Supervise staff and employee on work.

Experience
20 years of total experience
Jul 2021 – Present
(3 months) Human Resource Business Partner

Industry Manufacturing / Production
Specialization Human Resources
Role Employee/Labour Relation
Position Level Manager

Partnering with key stakeholders on day to day operations as well guide on long term strategies for a smooth plant operations.

Responsible to attend to all HR operational issues including annual operating plan consist of manpower allocation, staffs benefits cost and budgets, expansion and project related budgets.

To provide coaching of candidate screening, salary negotiation and fork out creative ideas to attract potential candidates. Create salary proposal through Merser benchmarking where compa ratio will be managed well with minimal compromise. Conduct rebanding exercise with the committee, C&B Global team.

Advise and lead on the misconduct cases handling for both minor and major offences. This include issuance of showcause letters, warning, suspension and termination with the presence of due or domestic inquiry as per section 14(1) of EA as well terminate absconded employees under section 15(2) of EA.

Advise safety officer on the current covid-19 sop and regulation that change from time to time.

Follow up closely with the tiers on the training programs to meet the hours of compliance.

Advise stakeholders on the existing policies for medical, leaves, allowances, claims and reimbursements and other matters.

Responsible for on-boarding, on-job training and assessment. Conduct training for employment law, domestic inquiry, leadership, supervisory and communication skills.

Responsible for performance management including guiding line managers on staffs appraisal (balance score card) and setting of goals.

Manage foreign workers and expatriate permit renewal as well issue new contract for those their service is extended.

Understand the Responsible Business Alliance (RBA) requirements and compliance.

Maintains historical human resource records by designing e-filing and retrieval system, keeping past and current records for 7 years.

Jan 2020 – Jan 2021
(1 year 1 month) HR & Admin Manager

Industry Manufacturing / Production
Specialization Human Resources
Role General HR
Position Level Manager

Responsible for COVID-19 preventions, create SOP and ensure compliance. Update Management and line managers on the government regulation.

Lead recruitment including local, expatriates and foreign workers, work within the deadline. Well verse with full set documents to JTK, KDN and Immigration. Attend Putrajaya KDN interviews for quota approval. Having excellent network with headhunters and labor suppliers.

Create, update, maintain HR & Admin policies aligned with regulations as well business operations needs. Organize in-house & public training programs with social distance as well virtual classes. Conduct TNA and TNI, apply and use HRDF fund adequately.

Accountable for disciplinary including giving counselling, issuing reminder, warning & suspension letters, conduct investigation and domestic inquiry and termination. Attend to IR, Labor Office and court hearings. Guide line Managers to handle employees issues.

Responsible for on-boarding, on-job training and assessment. Conduct training for employment law, domestic inquiry, leadership, supervisory and communication skills. Responsible for performance management including guiding line managers on staffs appraisal (balance score card) and setting of goals. Apply change management without compromising factory operations.

Understand the Responsible Business Alliance (RBA) requirements and compliance.

Use TMS system to check employee master data, attendance and leave records. Check & approve of monthly payroll reports including overtimes, allowances, claims reimbursements and statutory as per regulation. Ensure all information and documents are protected with high level ethics.

Promote positive work culture and attitude. Use bargaining skill to retain potential employees, propose succession plan for key roles. Advice safety committee, address safety issues and recommend preventive plan and actions.

Maintains historical human resource records by designing e-filing and retrieval system, keeping past and current records for 7 years.

Manage the outsource security and cleaners and ensure factories are kept clean all the times. Oversea and manage general matters like canteen, workers rest area and recreational room.

Reviewing & managing office budget and expenditure. Manage purchase of Company vehicle, furniture and other company assets. Control utility usages and bills.

Experienced with new application for CCC & liaise with MIDA, BOMBA, MBJB and other authorities during set up of new factory and license renewals. Have good repo with local authorities.

Attitude & Quality
Leadership quality, capable of taking decisions, interpersonal skills, sensible attitude, optimistic, good listener, proactive and initiate own work without being directed.

Jan 2012 – Jan 2020
(8 years 1 month) HR & Admin Manager

Industry Manufacturing / Production
Specialization Human Resources
Role Management
Position Level Manager

Execute the recruitment of local / foreign workers and expatriates. Obtaining of JTK, KDN, MIDA & ESD approval. Liaise with MYEG on the renewal of work permits.

Review, survey, analyze & establish of HR policies accordance with Employment /IR Act. Introduce effective employees engagement programs. Reviewing and recommending compensation & benefits programs.

Provide counselling to workers, investigate, take disciplinary action by issuing reminder, warning & suspension letters. Conduct domestic inquiry as per regulation.

Practice talent, change and performance management by working closely with stakeholders.

Develop in-house & public training programs. Plan new joint on-boarding, on-job training and assessment. Conduct training for EA, DI, communication skills.

Check & approve of monthly payroll reports including overtimes, allowances and other entitlements.

Survey & recommend competitive remuneration package to attract capable candidates and as a part of retention and succession plan.

Advice safety & health committee, address safety issues and recommend preventive plan, actions as per DOSH standards.

Experienced handle all union matters including negotiation & review of collective agreement (CA). Defeated Union with majority of 80% during the secret balloting.

Maintains historical human resource records by designing a filing and retrieval system, keeping past and current records for 7 years.

Attend monthly MEF meeting and update Management on the new regulations. Has good repo with authorities JTK/IR/Immigration/Police/ MBJB.

Monitor and manage the security team. Ensure security assets are well maintained as per insurance requirements.

Oversea and manage general matters like canteen, workers rest area and recreational room. Control utility usages TNB, SAJ, Natural Gas, TM, Maxis and Shell.

Monitor & delegate work to contract cleaners and ensure factories are kept clean all the times and comply to Environment Act.

Reviewing & managing office budget and expenditure subject to the head office approval. Manage purchase of Company vehicle, furniture and other assets.

Application of government licenses/certificate/permit/CCC/FC & liaise with authorities like JKKP, BOMBA, MBJB, LAND OFFICE, KEM.KESIHATAN.

Chairman for CSR & SRC. Organize charity program, family day, annual dinner, jogathon, team buildings, bowling, hari raya celebration.

Handle special task/project assigned by Managing Director.

Attitude & Quality

Leadership quality & capable of taking decisions.

Interpersonal skills, sensible attitude, assertive, optimistic, and a good listener.

Ability to work within deadlines and achieved the targets.

Proactive and has the skills to initiate own work without being directed.

Training, Seminar, Forum & Teambuilding attended:

1.Employment Relationship
2.C&B Benchmarking – by FLEX
3.Teambuilding – Enhance performance at work
4.Employment Act & Domestic Inquiry 2 days course
5.Fire prevention 2 days course
6.Occupational Safety & Health Seminar
7.First Aid 2 days course
8.Basic Standard Awareness – ISO/TS 16949 & ISO 13485
9.Process Based Internal Auditing – ISO/TS 16949 & ISO 13485
10.Towards Drug Free At Work Place
11.Basic First Aid & Cpr
12.Fire Prevention Management
13.Simposium Perakuan BOMBA
14.Effective Meeting and Minutes Taking
15.Caruman Dan Tuntutan Perkeso
16.Undang-Undang Jabatan Tenaga Kerja
17.ISO OSHA Auditor course

Nov 2010 – Dec 2011
(1 year 2 months) HR & Admin Executive

Industry Manufacturing / Production
Specialization Human Resources
Role Employee/Labour Relation
Position Level Junior Executive

Recruitment of local workers, expatriate and foreign workers including efficient advertisement, network and interview screening process.

Define a fair, equitable and competitive total compensation package that fits and is aligned with company’s strategy and business goals.

Ensure that compensation practices are in compliance with current legislation.

Prepare job descriptions, job analysis, job evaluations and confirming of probationer.

Conduct of HR orientation / briefings.

Participate in salary and labour market surveys to determine prevailing pay rates and benefits.

Participate in selective career fair, branding of company and right candidate selections.

Monitor and handling of workers disciplinary.

Issuing of Internal HR memo and office administering.

Preparing of new and renewal agreement for contractor of labour supply, caterer and transporter.

2005 – Nov 2010
(5 years 11 months) HR Officer

Industry Manufacturing / Production
Specialization Human Resources
Role Recruitment/Staffing
Position Level Junior Executive

Assist on developing, communicating and administer the recruitment of executive and non-executive staff for the Company to meet operation requirements in accordance to the policies and procedures in the Company.

Issuing of stationary including uniform and safety shoes.

Counsel and advice employees on welfare, career aspirations and personal development plan.

Supervise the safe custody, retrieval and updating of employees personal files and records.

Assist HRM in maintaining effective discipline including consistency in procedures relating to disciplinary matters e.g. issuance of warning letters and domestic inquiries.

Handling of all foreign workers (Philippine, Nepalese, Indians, Burmese and Vietnamese) issue including KLIA Imigration clearance, yearly medical check up (FOMEMA), permit renewal, FWCS, IG / BG, new worker arrival and repatriation report at Jabatan Tenaga Kerja, hostels facilities and transportation, Police report at Special Branch for run away cases and C.O.M at Imigration and repatriation flight arrangement.

Responsible for vacancy advertisements.

Attend to queries relating to compensation and benefits.

Keep track on all manpower requisition that is being raised for positions required.

Conducts counselling for disciplinary problem e.g. absenteeism,etc.

Carry out Human Resource functions such as preparation of appointment letters, confirmation, annual performance appraisal, promotion and transfer of Exempt staff.

Perform HR, company policy, company rules and safety related orientation to fresh and existing employees.

Perform annual ISO internal audit as per instructed by lead auditor.

Perform as lead auditor for inventory in dept of logistic, production and quarantine.

Monitor canteen facilities and coordinate with caterer whenever necessary.

Monitor security team on the administration and operation such as access control, lorries in out checking, patrolling, investigation and others related to security needs.

As a safety and health committee secretary responsible to introduce and implement procedures and organize activities as per JKKP requirement.

Carry out other duties as directed from time to time.

Experience
Jul 2020 – May 2021
(10 months)
Marketing Manager

• Work closely with Director.
• Efficient in organizing projects across multiple teams. Fully responsible for company
Administration functions, IT support, Marketing Support.
• Perform Online Advertising, leads & data analysis conversion rate optimization.
• Recruitment and Selection, Creative content writing for recruitment post.
• Perform counselling to staff. Planned and organized employees’ welfare activity such as
newsletter, team building, orientation, training for staff.
• Skilled in implementing new staff orientation ppt preparation, including Communication
Skills training, Selling Skill training, Creative Digital Marketing training, Cold calling training.
• Man power allocation during events Involve marketing task with marketing department
daily operations and event planning. Liaise on all marketing collaboration.
• Prescreen Loan Documents in order to proceed loan and monitor bank loan progress, LPPSA
loan process, SUK, CCRIS etc. Liaise with developers attending developers meeting.
• Manage all timelines for art, graphics, editorial, website updates, ad creation, etc.
• Coordinate online marketing calendar with cross-functional partners; partner with merchandising
on online content and product and analytics partners on brand exposure.

Mar 2019 – Jul 2020
(1 year 4 months)
Marketing Leader

• Report to Marketing Manager
• Playing multi-tasking role in this company. Work closely with management.
• Fully responsible for company administration functions which includes hostel management,
housekeeping, security system, Hotel OTA system, facilities and IT support.
• Recruitment and Selection, Creative content writing for recruitment post.
• Analyzed for manpower planning/ talent recruitment.
• Involved in recruitment for Local, Foreign Workers and Expatriates.
• Perform counselling to staff. Planned and organized employees’ welfare activity such as
newsletter, team building, orientation, training for staff.
• Handle new staff orientation and staff resignation matters.
• Liaise closely with Job Street to get more latest recruitment information and skills to
make improvement.
• Man power allocation during events Involve marketing task with marketing department daily
operations and event planning.

Mar 2017 – Mar 2019
(2 years)
Senior Sales & Marketing Executive

• Promoted from Marketing Executive
• Manage customer queries, provide sales talk & problem solving
• Daily reply emails and answers inbound and outbound calls.
• Assist in data analysis by using different formula Excel & Google Sheets.
• Solve customer queries and promote service according to customer needs.
• Hit target and guide New staff on SOP, draft & improve SOP.
• Shortlist and interview candidate Design ‘Employment Contract’, ‘Letter Offer’ and Key
Performance Indicator scheme.
• Brainstorm, analyst and plan marketing strategy.
• Set KPI, settle all recruitment and hiring issue, calculate payroll.
• Data analysis to see how many leads we generate.
• Assist team to hit monthly target. Overview online inquiry, create SOP for staff.

Jan 2017 – Mar 2017
(2 months)
Internship Accountant

I’ve learned about taxation & form knowledge, and secretary’s things. Can work with UBS system, and All Microsoft’s program (learned from school). Mailing, filing, the basic of operation of the company.

PROFESSIONAL EXPERIENCE

July 2012 – May 2014
Customer Service Associate

Ensure all inbound calls received is picked up immediately and handled. Ensure and maintain professionalism in handling customers’
inquiries/complaints on the company’s products and services
Perform E2E resolution in call handling by follow-up calls, and appropriate
case escalation when necessary
To ensure calls/transactions are handled as per agreed Processes and workflow
All required information is obtained from the customer, verified and
entered accurately into the appropriate systems. Ensure both Finesse & Foundation criteria scores target are met. Ensure self-updated on the latest product information by referring to
CSDnet and by attending to any training and huddle session conducted by
trainers or Team leaders. Ensure compliance with all business processes to meet customer
satisfaction. To ensure full participation in all training provided to increase
competency and product knowledge. Take additional tasks assigned by Team managers as part of improving
competency. To perform up-sell to potential customers when handling inbound calls to
generate revenue increase and at the same time maintain quality or
service

June 2014 – Sept 2015
Senior Claims Specialist

Review of documents and perform Claim Assessment for Accident &
Health Insurance. The primary purpose of the job is to investigate, evaluate, negotiate and
settle urgent and complex claims by collecting and analyzing data
according to policy application and/or contract provisions. Consolidate queries of the team and communicate well to POs. Maintaining records of all transactions and interactions made with
customers. Ensure processing turnaround time for policy application/transaction
processing is adhered to. Requires call handling including but not limited to timely contacts to all
parties, responding to incoming inquiries according to company policy
and procedures, resolution of customer complaint and call escalation.

Oct 2015 – March 2016
Key Resource Person

1. Claims Operations
Process Health claims assigned and follow up to ensure claims are
settled/concluded promptly. Handle claims assigned independently or with little supervision and to
ensure Company’s interests are fully protected by minimizing the claims
costs and maximizing recoveries. Verify policy liability and alert underwriters on any suspicious, fraudulent
claim
2. Claims Costs
Claims Investigations – ensure that all claims are properly investigated
and settled on a timely basis in accordance with the agreed policies, processes, and operational procedures. Claims Costs – manage and control claims settlement costs and related
claims expenses, and ensure compliance with internal controls
3. Claims Reserving
Reserves – ensure accuracy of reserve type used and adequacy of reserves
for claims handled so that the Company’s liabilities are properly reported, and in compliance with Group reserving policies. Reviews – ensure that claims assigned are reviewed regularly until closure
4. Service Delivery
Claims Service –provide good claims service. Ensure registration of claims within 2 days from notification
Approval of claims within 5 days from the last document date
5. Customer Service
Response to Customers –provide prompt response to internal and
external customers at all times. 6. Projects & Reporting
Participate in Claims Ad hoc projects. Contribute to the preparation of statistical reports on claims information
required internally or externally

April 2016 – Oct 2017
Assistant Health Claims Manager

Determine and approve claims up to the authorized claims limit. Accurate and efficient claims settlement in accordance with policy
provisions within the service turnaround time. Assist in answering inquiries from clients, intermediaries, clinics and
hospitals regarding claims adjudication, payment, co-payment, reasons
for rejection, missing/additional information, etc. Correspond with intermediaries or claimants or interview them in person
to correct errors or omissions on claim forms to investigate questionable
entries. Assist in feedback management and service recovery. Ensure all complaints and appeals from members and corporate clients
are dealt with promptly, efficiently and professionally. Prepare any statistical reports and information required by management. Monitor and review the quality and accuracy of work performed by junior
team members, take corrective action and report problems as necessary. Take on any other duties and responsibilities given from time to time

Nov 2017 – Nov 2019
Assistant Manager, Quality Assurance (Health Claims)

Determining, negotiating and agreeing on in-house quality procedures, standards, and specifications
Assessing customer requirements and ensuring that these are met
Setting customer service standards
Investigating and setting standards for quality operation
Working with operating staff to establish procedures, standards, systems, and procedures
Writing management and technical reports and customers’ charters
Determining training needs
Acting as a catalyst for change and improvement in performance and
quality
Directing objectives to maximize profitability
Recording, analyzing and distributing statistical information
Monitoring operation performance

Work Experiences

2018-2021 Senior Guest Services Manager
Guest Experience
 Ensure front office team delivers a great service, professional attention and
personal recognition
 Ensure guests are greeted upon arrival and make time to engage with guests.
Respond appropriately to guest complaints, solicit feedback and build
relationships to drive continuous improvement in guest satisfaction
 Conduct routine inspections of the front office and public areas and take
immediate actions to correct any deficiencies
 Work with sales team to maximise all room sales opportunities to ensure the
hotel operates to the highest occupancy levels, with no compromise on yield.
 Implementing a proactive room sales strategy
 Developing both new and existing customers In larger groups, maintaining
key accounts with national and international companies
 Promoting the brand
 Staying on top of rate management and yield
 Training and developing
 •Organize travel agent month and travel agent appreciation rates for slow
months.
People
 Manage Total 34 to 50 day-to-day staffing needs, plan and assign work and
establish performance and development goals for team members. Provide
mentoring, coaching and regular feedback to improve team member
performance
 Educate and train team members in compliance with federal, state and local
laws and safety regulations. Ensure staff is properly trained and has the tools
and equipment to carry out job duties
 Ensure team are properly trained on systems, security, service and quality
standards
Financial
 Help prepare annual departmental operating budget and financial plans.
Monitor budget and control labour costs and expenses with a focus on rate
strategy, building initiatives and inventory management
 Oversee night audit function and preparation of daily financial reports
 Develop plans to increase occupancy and ADR through walk-ins and upselling
at the front desk Responsible Business
 Check billing instructions and guest credit for compliance with hotel credit
policy and ensure all transactions are handled in a secure manner
 Train team members on PBX procedures and serve as a central
communications point during emergency/crisis situations; develop and maintain
relationships with local fire, police, and emergency personnel
 Perform other duties as assigned. May also serve as manager on duty

2015 – 2018 Senior Banquet Manager
Job Description
 Attended Operational meetings such as BEO meetings, Chef meeting, Pre-conference meetings
for events and Profit & Loss meetings
 In charge of banquet bar, events such as VIP events, Seminars, Wedding dinners and External
catering, and departmental training for banquet associates
 Responsible for directing 2 banquet manager, 2 audiovisual manager, 3 assistant banquet
managers, 4 captains, servers, and a more then 20 set-up team members
 Accountable for long- and short-term planning and the day-to-day operations of banquet
department operations
 Implementing and monitoring the department’s budget and managing expenses within budget
constraints.
 Supervise human resources for the banquet department to retain and motivate associates; hire,
train, and develop employees; conduct performance and salary reviews; resolve problems;
provide open communication vehicles; and recommend discipline and termination as appropriate.
 Selling of hotel services to customers to generate revenue for the management.
 Place calls and arrange meetings with potential clients to identify their requirements
 Assist clients in selecting the most appropriate service that meets their specification.
 Coordinate and organize the details of an event, such as the seating arrangement, catering,
lodging, and security
 Maintain contact person with clients in order to obtain feedback, and discuss opportunities for
future business deal.
 Set annual budgets and implement strategies effective for achieving set targets
 Maintain and expand corporate incentive program via direct mail, personal visits
 • Attending and contributing to the monthly sales strategy meeting
 Participates in sales calls with members of sales team to acquire new business and/or close on
business.
Greatest Achievement
 Excellent Service Award 2016
 National Kindness Award (Service Gold ) 2016
 SINGAPORE PRODUCTIVITY AWARD 2016
 Achieved department GOP of 40% to 51% and monthly bar costing of 18% to 19%.
 Achieved part time cost -40% down
 Achieved past 2years above the budget by 1.5k

2011 – 2015 Banquet Assistant Manager
The Fullerton Hotel, Singapore
Job Description
 Delegation of job roles, organizing of event, meticulous planning and motivating of team
 Experienced in handling high profile (VVIP & BIG WEDDING) functions
 Assist Management in cost saving measures, food control and general expenditure
 Monitor staff performance & discipline in accordance to SOPs
 Regular meetings with the Director of Banquet, catering/kitchen staff, and event planners to
set-up and turnover banquet events
2010 – 2011 Outlet Assistant Manager
Hilton Kuala Lumpur, Malaysia
Job Description
 Promote to Assistant Manager at lobby level restaurant (Sudu & Noodle) on 2nd July 2010
 Monitoring cost saving measures; F&B Cost in Line & Food control and general expenditure
by ensuring all items are optimally consumed
 Monitor part time cost expenditure as in line, staff performance & disciplin
 Meeting one on one with GM with regards to Profit & Loss

Mar 2010 – July 2010 Outlet Supervisor
Hilton Kuala Lumpur, Malaysia
Job Description
 Transferred to boardwalk poolside restaurant as Acting Assistant Manager
 Serving guests in a courteous and prompt manner to ensure great guest satisfaction
 Performs F&B service according to established SOPs
 Work hand-in-hand with chefs about new food menu
 Monitor and coordinates with sales for big events and generating more revenue
 Monitor 20 daily operatio staff assignments and conforming to Hilton brand service standard
for delivering excellent service

2007 – 2010 Banquet Supervisor
Hilton Kuala Lumpur, Malaysia
Job Description
 Assists the Banquet Manager in supervising day-to-day operation of the Banquet
Department
 Ensure quality level of product and service – Guest Satisfaction, Merchandising & Marketing,
Operating costs, Sanitation, and Cleanliness & Hygiene
 Conducts, under the guidance of the Banquet Manager, such functions like Banquet
Orientation, On the Job Training & Performance Appraisals, to ensure appropriate staffing
and productivity
 Attends and contributes to the weekly Departmental meeting in the absence of the

Banquet Manager
 Maintains strong liaison with kitchen team
 Ensure that Banquet set ups are in accordance to required standards/requests
 Conducts, in the absence of the Banqueting Manager, all administrative work require
including but not limited to; Attendance records, Duty roster, Guest Card, Log book, File on
all previous functions, File on casuals, and Record on banquets check used
 Complies with Hotel’s Health, Safety & Hygiene policy. Performs related duties and special
projects as assigne

2005 – 2007 Banquet Agent

Job Description
 Involved in overall progression of functions, function room set up, welcoming of the guests,
assisting guests on meeting materials and their requirements, assist in VIP functions, settling
bills, and ensure functions run smoothly

Employment History

Credit Control Executive
FEB 2006 – JAN 2010

• To detect pattern behavior when on the job in order to make the appropriate recommendation to minimize bank’s losses.
• Inquisitive and analytical mind to enable them to provide feedback of their experiences for planning future credit and marketing strategies.
• To perform daily collection calls to the cardholder by ensuring ethical and proper treatment of all customers in relation to cardholder.
• To establish an achievable repayment plan by providing option by talking into consideration the individual customer’s financial situation.
• To ensure they adhere to the bank’s compliance manual.
• To advice the consequences to non-payment cardholder.
•
HSBC ( KL ) JALAN LEBOH AMPANG KL
Telesales Executive
JAN 2010 – FEB 2012

• Identifying sales opportunities and presenting benefits and key features of product effectively to acquire new business.
• Advise customer how products may benefit customers personally.
• Accomplishing agreed level of calling activities to raise revenue
• Ensuring the correct maintenance of follow up procedures to the potential customers.
• Searching constantly for new revenue generating chances to meet
company target.

Authorized Signer – Citiphone officer
Feb 2012 – Dec 2013

• Deliver excellent service via phone interaction with existing customer and providing transaction capability and to prospects by generating interest and generate leads
• To identify cross sales opportunities with existing customers with an objective of deepening customer relationships
• To provide customer’s feedback to citiphone manager to assist in decision making and enhancing the bank’s image
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Assistant Manager

Feb 2015- July 2017

• Handle high – end client: citigold / citi private client / vip client
• Review of remittance transaction- Telegraphic transfer, electronic transfer and etc.
• Manage the escalation of customer’s issue
• Review opening of local, foreign currency account and time deposit
• Review of request for bank charges
• Handle citi business client
• Assist Autoloan/ mortgage loan
• Investigation raised if non receive of incoming/outgoing fund
• Ensure compatibility in both sales and service

Feb 2018- July 2020

Assistant Sales Manager

• Report directly to management to develop, grow and oversee the delegate sales
department
• Train, coach and manage the delegate sales team
• Plan and drive the delegate sales approaches, review pitches for global conferences and
• Executive Programs
• Accountable for meeting delegate sales targets
• Promote educational conferences / training programs across various industries in major
cities, such as Sydney, Melbourne, Singapore, Hong Kong, Auckland, Wellington and
London, through telemarketing
• Work closely with management, Conference Management and marketing team to develop
• Improve delegate sales strategies and execution plans, with the aim of increasing revenue and Strengthening relationships with client and business partners to fuel the company’s
growth
• Achieve sales targets through following up diligently to close sales opportunity with
customers over the phone

Experience

Apr 2020 – Sep 2020
(5 months) Online Sales cum Audit

Mar 2020 – Apr 2020
(1 month) Customer Service Executive

Feb 2020 – Mar 2020
(1 month) Sales Executive

Dec 2019 – Jan 2020
(1 month) Senior Customer Service Assistant

Apr 2019 – Nov 2019
(7 months) Sales & Service Assistant Cum Operation Staff

Preparation of Opening a Branch in Sabah. Provide all necesary support in Centre.

Jul 2017 – Apr 2019
(1 years 9 months) Guest Relation Officer

Process Check-in Check-out of guest, Cashiering.
Solve problems / complain by Guest.
Assisting Guest through difficulties.
Keeping confidential data (Guest Data, Contract Rate, etc)

Experience

Apr 2019 – Present
(2 years 5 months)
Co-opbank Pertama
Roles and Responsibilities:

1. Strategy and Planning

Develop, Implement and manage the branch sales and operations plan to achieve the branch target

2. Sales Management

– Set, review and communicate sales target to all levels of staff Review weekly sales target/ activities and identify the need for coaching and direction to ensure targets are met.
– Maintain awareness of competitor activity and industry best practices Esnure cross selling (consumer to SME and vice versa) and deepselling (consumers to hold more than one product) and product neutral selling (between conventional and Islamic products)
– Approve quality credits as per approving matrixDevelop and maintain a network of business contacts expecially SME customers

3. People Management

Promote the core values of the BankEmpowered to propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix

4. Customer Service Management

Ensure there is clear customer focus across the Branch to produce high standard of customer service in line with the quality and standards set by the BankResolve customer’s complaints and attend to requests in a timely manner.

5. Compliance

Ensure there are no adverse reports from the audit findingsEnsure compliance to the policies and procedures set by the bank.

Aug 2013 – Dec 2017
(4 years 4 months) Bank Executive

1.TOP 3 SALES STAFF NATIONWIDE MUAMALAT GOLD BAR-i 2016/2017
2. SALES SKILL
3. MANAGEMENT SKILL
4 HIGH PUBLIC RELATIONSHIP

Jan 2006 – May 2013
(7 years 4 months) Branch Manager

EXPERIENCES
January-December 2020
{Call Centre Representative}

> Strong familiarity with product information to inform customers.
> Outstanding skills verifying product pricing.
> High creative thinking and customer service skills.

August-October 2019
{Ground Service}

> Assisting disabled passengers or those travelling with young children.
> Answering questions and assisting passengers with various needs.

February 2018-January 2019
{Sale Representative}

> Expedite the resolution of customer problems and complaints to maximize satisfaction.
> Visiting clients and potential clients to evaluate needs to promote products and service.

OCCUPATIONAL EXPERIENCE

2016 – Present
Personal Assistant (Improvement Team-Special Projects) to
Group Managing Director (GMD) cum Food & Beverage Manager for Hotel Emas Sdn Bhd
Responsibilities:
• Primary responsibility is to provide support and coordination to the organization, ensuring the installation of appropriate systems and tools for the team’s success. Specifically, the position is responsible for providing assistance to the GMD, providing general hotel management, and functions/events coordination.
Essential Duties:
• Provides comprehensive support services to the CEO/President that ensures a professional, responsive and effective experience with the organization as a whole.
• Provides sophisticated calendar management. Prioritizes inquiries and requests while troubleshooting conflicts with little guidance; makes judgments and recommendations to ensure smooth day-to-day engagements.
• Administers correspondence, manages incoming calls, and prioritizes phone messages, emails and mail. Handles all calls and visitors with grace, sophistication and professionalism.
Job Duties
• Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with guests, vendors, and co-workers and including the ability to communicate effectively and remain calm and courteous under pressure.
• Displays engaging interpersonal skills including the ability to think and act strategically, provide sound judgment, and provide a positive and energetic attitude. Maintains workflow under pressure and in a fast-paced, high-profile work environment.
• Works collaboratively in a team environment with a spirit of cooperation and as a relationship builder.
• Amends SOP’s, write reports, checklists and training materials for various departments, events and announcements.
• Updates and provide feedbacks to GMD, while respectfully takes direction from GMD.
• Manages contacts using Outlook to conduct up-to-date database entry, tracks VIP relations and correspondence; facilitates relationships by familiarizing his/herself with various life events (such as corporate functions, charity events, and other major milestones).
• Chaired HOD (Head of Departments) weekly meetings, maintains confidentiality and uses a high degree of discretion.
• Works in a professional and focused manner to schedule internal and external meetings including, but not limited to, Board and subcommittees, project teams, etc.
• Uses Outlook, Word, Excel and PowerPoint to produce materials for internal and external meetings and conferences.
• Takes notes and distributes meeting minutes, agendas and meeting packages.
• Assists with recruitment efforts, new hire orientations, on-boarding and terminations.
• Acts as a liaison with suppliers, contractors and building management on any hotel-related issues. Acts as a liaison with outsourced Security Agents on all in-house security related issues, including rapidly responding to staff problems.
• Provides timely and proactive management of the organization’s hotel environment.
• Maintains punctual, regular and predictable attendance.
• Provides systematic and dependable follow up, as well as a high level of organization and preparedness.
• Advise the manager in all aspects and matters directly related to the hotel/restaurant / banquet operation.
• Control and supervises the service towards guests in order to maintain service consistency.
• Control and supervises the preparation of all the food and beverage products to ensure that correct measures and presentations are followed as per the standard of operation set by the food & beverage division.
• Control and supervises all food & beverage items ordered comply with the established par stock and are requested in the correct manner in order to minimizes all possible eliminations within his / her division.
• Control and coordinate all personal aspects of the operation with regards to manpower planning, professional appearance of subordinates, courteous and professional customer service.
• Advise and make recommendations to the manager on training, utilization and development of staffs.
• Coordinating, consulting and supervises proper set up of outlets as well as decorations.
• To comply with all Hotel policies and procedures.
• Other duties as assigned. Directly supervises the Administrative on carrying out HOD’s responsibilities in accordance with the organization’s policies. Responsibilities include interviewing, making hiring recommendations, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

2009 – 2016
Head of Operations
Responsibilities:
• Responsible for the entire operations of the Club.
• Prepared end of the day reports and follow up on all operations issues.
• Conducted daily, weekly & monthly briefings/meetings on day- to-day trouble shooting.
• Overseeing all in house housekeeping & maintenance issues.
• Overseeing the Security Team, in the areas of scheduling and postings.
• Coordinated & follow up on all in house F&B stocks (POS system) & suppliers.
• Conducted training which coincide with the Organization’s standards.
• Ensured all reports sent to the relevant parties are in order and correct.
• Coordinated & assisted in Club functions, in the areas of food, approval of Lucky Draws, where monetary is involved.
• Handled and attend to customer’s complaints, follow up, and giving approval on the best solution to rectify the issue.
• Ensured all staffs abide with the SOP’s set within the Organization.
• Responsible in recruitment, job evaluation, and appraisal process for the staffs.
• Ensured that all staffs (all levels) knows their roles & responsibilities, in the areas of their job specifications, job skills and job scope.
• Proposed and implemented in house promotions for the Club.
• Involved in Management meeting, brainstorming sessions on ways to generate sales/revenue & increase the customer base for the Club.
• Coached the Marketing department in the areas of club survey, identifying potential customers, analysing reports set by the in house system.
• Corresponded with head office personnel on reports, issues and operation related matters.
• Raising the standards of the staffs in the areas of Customer/VIP Services.
• Ensured all customers/members has a memorable experience in the club, making them feel recognised, comfortable, and to provide personalized service to them.

1999 – 2007
Executive Director (Head of Business Development/Branding)
Responsibilities:
• Organised and conducted consulting projects which include the concept, facilities, pricing strategies, competitor’s strategies, marketing and promotional plans.
• Developed and implemented comprehensive business plan.
• Initiated costs reduction plan in the outlet, resulting in no negative effect on production capability.
• Implemented marketing programs and assisted in the sales department on the submission of proposal to the Government bodies.
• Prepared proposals, budget, monthly reports and performance reports.
• Forecasted on the profit and loss for the sales & marketing department.
• Chaired all pre and post event meetings with other Heads of Department.
• Responsible for developing, planning and implementing marketing strategies to position the products and services in generating revenue.
• Responsible on monitoring and managing product performance.
• Handled strategic planning and formulation of corporate objectives.
• Plan and implemented based on annual Budget to achieve ROI objectives.
• Managed and organised campaigns to create brand awareness, to enhance on the users understanding on the company’s products and services, which include all PR, Media and Advertising & Promotions activities. (ATL & BTL)

1997 – 1999
Senior Business Development Manager
Responsibilities:
• Responsible to create new business, assisted in the sales and development team in rolling out new products & services.
• Responsibilities include reviewing market environment and competition, with the aim of recommending strategies as counter measures as well as maintaining good relationship with existing clients.
• Managed and organised activities to promote company’s products and services.
• Involved in the development design and the concept for the company’s branding.
• Liaised with the creative team to determine the development design and concept.
• Managed and organised campaigns to create regional awareness, to enhance on the users understanding and the company’s positioning.
• Prepared own proposal for submission of proposal to the Government, including privatization projects.
• Highly involved in planning and organising new events and activities.
• Conducted and coordinated feasibility studies for the Company’s planned projects.
• Conducted brainstorming sessions on marketing and Advertising & Promotions.

1996 – 1997
Management Consultant – Contract
Responsibilities:
• Organised and consulted consulting projects which include the concept, theme, facilities, pricing strategies, market survey, marketing and promotional plans.
• Developed and implemented comprehensive business plan.
• Created, managed entertainment and community events.
• Prepared weekly, monthly and budgeted reports for BOD’s.
• Managed outlet P&L and investment portfolio.
• Liaised with main contractors, authorities, interior designers, and suppliers for the set-up of outlets.
• Conducted pre and post meetings with BOD’s.
• Developed packages to be offered to the sponsors and companies for the events.
• Involved in brainstorming sessions on Advertising & Promotions.
• Responsible for developing, planning, and implemented marketing strategies to position the products and services in generating revenue as well as monitoring its product/outlet performances.

1994 – 1996
Star Cruise, Ngee Ann City, Singapore
Star Cruise, Ocean Terminal, Hong Kong
Asst. VIP Services Manager – Singapore
VIP Services Manager – Hong Kong
Responsibilities:
• Fully responsible for the operations of VIP Services department.
• Pioneered and assisted in the set-up of VIP Services within Star Cruise fleet of vessels namely Star Aquarius, Megastar Aries, Megastar Taurus in Singapore and Star Pieces in Hong Kong.
• Supports the strategic direction of the Guest Services Department, including operating procedures, structure and efficiency in order to provide maximum value to Genting International.
• Achieves department goals by hiring, mentoring and training staff to reach the service standards required of this department; coaches staff to develop their selling skills and maintain adequate sales pipelines along with one-on-one 5-star standards with our customers.
• Manages a team of VIP sales representatives, who meet strategic sales targets through telemarketing, direct mail and web-based sales strategies.
• Oversee the VIP team responsibility to receive all responses (RSVP) from invited customers for all SMC events. Train and coordinate staff of the RSVP system. Provide them with the invitee list to enable proper service to all inbound calls for this responsibility.
• Create a VIP Concierge department to enhance the standards in our High Limit rooms as well as developing the Concierge needs for the future hotel activities.
• Manage, train and coach the VIP Concierge team who will drive unique service in our High Limit Rooms assisting customers in their reservation needs while delivering high quality service to the standards set by the Organization.
• Collaborates with Human Resources Training Manager to ensure department is properly trained on latest sales and guest service strategies & tactics.
• Supervises telemarketing staff, creating scripting, supplying telemarketing campaigns to coordinate with our events, database projects and Player Development assistance to ensure staff is making outbound calls to the appropriate customers and generating business.
• Responsible for the coordination and use of all off-site amenities to include all sponsorship venues, teams, golf tournaments and any additional VIP related requests. Works with the Marketing Sponsorship Supervisor to account for all tickets provided by these Sponsorships along with overseeing ticket usage.
• Collaborates with our Transportation department for transport of our VIP patrons to sponsorship venues as requested by our Player Development executives.
• Responsible for all reservations for our partner hotels. Must train staff of the necessary computer systems and coordinate the processes with the said hotels.
• Must coordinate all processes with the said hotel management and front desk staff to control room blocks, room upgrades and 5-star service to the customers that are qualified to stay in the hotels.
• Responsible to collaborate with Player Development Management and Executive Host to ensure VIP customers are serviced in the standards set forth by the Organization to include receiving the VIP cards allotted.
• Responsible to create events for the un-hosted segment of customers that will produce a profitable ROI for that segment. The VIP team will be responsible to host these events. Must provide pre and post-formas for all events as well as ticket usage.
• Responsible for the development of Policies and Procedures in compliance with the regulations set forth by Gentings International.
• Perform other duties as assigned to support the efficient operation of the department.
Managerial Responsibilities
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include handling the interviewing, hiring and training of employees; planning, assigning and directing of work; appraising performance, rewarding and disciplining of employees; addressing complaints and resolving problems.

1992 – 1994
Management Executive
Responsibilities:
• Responsible for the Operations of the company
• Prepared en of the day management reports and monthly sales reports.
• Handled and monitored the company’s cash flow.
• Ensured a standard application environment for all departments on sharing the same information within the departments.
• Initiated planning process required to streamlined functions of service departments.
• Managed correspondence, which include solving on people and administration problems.
• Coordinated and implemented Advertising and Promotions activities.
• Conducted staffs training in the areas of product development and product knowledge.
• Handled all day-to-day trouble shooting, in the areas of maintenance, security, and Food & beverages and stocks.

1990 – 1992
Sales & Marketing Executive
Responsibilities:
• Managed Marketing activities, which include public relations and its Advertising & Promotions for the Company.
• Worked and corresponded with vendors, travel agents, transport representative, to attract new customers.
• Compiled all reports to the Management, on customer’s feedback, enquiries, and reviews.
• Attended to customer complaints as well as checking on any discrepancy transactions.
• Registered and compiled all customers data base.
• Represented the Company in all sales pitch and implemented monthly, and yearly marketing plans.

1989 – 1990
Front Office Executive Assistant
Responsibilities:
• Handled registration of guests and assignments of rooms.
• Assisted in pre-registration and blocking of rooms.
• Follow up on up to-date room rates, special packages and discounts.
• Handled daily cash collection and pay outs for the collection of rooms division.
• Participated in weekly department meetings on issues pertaining to faulty rooms, complaints, food, and operational issues.
• Prepared summary sales journal on a daily basis.
• Updated the status of the rooms, and worked closely with the Housekeeping, maintenance department.
• Prepared checked in, checked out and room status reports to the Duty Manager.
• Attended to Customer enquiries, feedbacks and complaints.
• Keyed in all customers data, in the data entry system.

1988 – 1989
Commis d’rang – Apprentice Chef
Responsibilities:
• Responsible for the preparations of food served.
• Checked on the food quality and its presentation set.
• Assisted in the purchase of food items.
• Assisted in the purchase of kitchen supplies.
• Prepared daily appetizers, and desserts under the direction of the Chef.
• Created special sauces for the desserts served.
• Maintained the cleanliness of the work stations on a daily basis. (during & after operation hours)

1987 – 1988
Management Trainee
Responsibilities:
• Assisted in the set-up of 105 seating capacity penthouse restaurant.
• Served flambes and other spectacular dishes in the dining room.
• Trained and capable to serve as a wine steward.
• Handled all beverages stocks and inventories supplies.
• Participated in meetings and brainstorming sessions, related to the improvement of service operation.
• Prepared daily sales reports to the Restaurant Manager.

Experience

Nov 2012 – Present
(8 years 10 months) HR Manager cum Personal Assistant

– Partnered with relevant department directors to identify key attributes, development assignments and performance metrics to ensure high potential candidates grew in development roles.
– Co-facilitated annual succession planning and organization review sessions with the management team and developed tools and development assignments to revitalize the high-potential sales leader program.
– Instituted and facilitated a 360-degree feedback session for each senior leader within sales and marketing which involved subordinate and manager-level feedback to create executable developmental plans.
– Designed high-performing strategies and executable solutions to support organizational design, performance management, recruitment, compensation, leadership development and employee engagement.
– Guided and advised management in developing strategic plans on organizational and staffing issues.
– Attends to employees’ grievances and complaints; provides guidance if necessary.
– Devising/maintaining office systems, including data management and filing Assists Accountant in planning and preparing annual headcount report and updating the organization chart.
– Arranging travel, visas and accommodation, and occasionally traveling with the manager to take notes or dictation at meetings or to provide general assistance during presentations.
– Meeting and greeting visitors at all levels of seniority
– Organizing and maintaining diaries and making appointments
– Dealing with incoming email, faxes and post, often corresponding on behalf of the General Manager.
– Carrying out background research and presenting findings.
– Producing documents, briefing papers, reports and presentations.
– Organizing and attending meetings and ensuring the General Manager is well prepared for meetings.
– Liaising with clients, suppliers and other staff.

Dec 2011 – Nov 2012
(11 months) Administrative

– Maintained all business correspondence such as mail, faxes and emails of clients and customers.
– Recorded information both on the computer and manually to be used by other members of the department.
– Managed the inventory for the office supplies and ordered in accordance to it.
– Assisted in preparing the management reports in coordination with the various departments.
– Maintained and analyzed the data to avoid discrepancies and duplication in the system.
– Updating, processing and filing of all documents.
– Ensuring office procedures and systems operate efficiently.
– Professional representation as first point of contact implemented initiatives to ensure the smooth functioning of a busy reception area, greeted guests, and efficiently managed operations of the extremely demanding sales support staff.
– Manage cash, receivables and payroll.
– Monitor and upgrade collection of the clients.
– Liaise and maintain good relationships with bankers and lawyers.

2010 – 2011
(1 year) Executive Officer

– Responsible for Immigration submission
(recruitments of foreign workers/expatriates)
– Monitor client’s deadline of renewal of
permits
– Liaise with foreign agents on the manpower
supply
– Handle monthly staff payroll
– Handled all official company correspondence
efficiently
– Upgraded all office filing system
– Typed entire company documents and
correspondence
– Created a systematic and reliable
computerized customer database
– Responsible for training of new employees who
joined the organization.
– Coordinate and perform a range of staff as
well as operational support activities for
the unit; serve as a liaison with other
departments and operating units in the
resolution of day-to-day administrative and
operational problems.
– Gather information related to key issues by
collaborating with various levels of
management.
– Help with product availability, customer-
service and quality control related issues.
– Devised and maintained the systems to enhance
the work flow of the organization

Apr 2008 – Apr 2010
(2 years) Administrator

– Incorporation of the organisation. Ensure the
compliance of relevant local authorities’
requirements including financial (banking
transaction), accounting and immigration.
– Developed and maintained relationships with
banker in dealing with closing of LC
transactions.
– Have been organizing roundtable conferences
and discussions including the scheduling,
paper works and drafting in shareholders
general meeting.
– Developed long term relationships with
bankers, auditors, and tax agents.
– Reported directly to Chairman and Chief
Executive Officer (CEO).
– Managed cash, receivables, payroll,
financials, and budgets at corporate level•
– Arrange shipment for the buyers.
– Responsible for handling budgets and accounts
of the organization
– Assigned the tasks of monitoring and
supervising administrative staff
– Responsible for making domestic and
international travel arrangements for senior-
level executives. Established and maintains
electronic records management system for all
incoming and outgoing correspondence.
– Responsible for scheduling meetings for
managing director, shareholders and staff
members. Also, provides hospitality service
arrangements as requested by staff.
– Compose and distribute inter-departmental
memorandums (e-mail, documentary and voice)
ensuring timely delivery and receipt of
important information while at the time
maintaining confidentiality.
– Organize, sort and assign mail distribution
for all the employees.

Jan 2006 – Mar 2008
(2 years 2 months) Administrator

– Report directly to MD.
– Handled the tasks of assisting managing
director
– Responsible for handling phone calls and
enquiries
– Assigned the tasks of organizing meetings and
conferences
– Provide administrative/secretarial support
for the department/division such as answering
telephones, assisting visitors, and resolving
and referring a range of administrative
problems and inquiries.
– Operate personal computer to compose and edit
correspondence and memoranda from dictation,
verbal direction, and from knowledge of
established department/division policies;
prepare, transcribe, compose, type, edit, and
distribute agendas and minutes of meetings.
– Schedule and coordinate meetings, interviews,
appointments, events and other similar
activities for supervisors, which
coordinating travel as well as lodging
arrangements.
– Establish, maintain, and update files,
databases, records, and other documents;
develop and maintain data, and perform
routine analyses and calculations in the
processing of data for recurring internal
reports.
– Sort, review, screen and distribute incoming
and outgoing mail; prepare, compose and
ensure timely responses to a variety of
routine written inquiries.
– Train and lead student employees and lower
graded staff, as and when required.
– Manage the process of interviewing between
new hire candidates and management. Help
candidates coming from out of town with
hotel, travel and car service arrangements.
– Handled proper direction of business
relations and distribution of company
literature by communicating with external
contacts.
– Maintained and updated attendance records of
approximately 200 personnel.
– Organized details of agendas, meetings,
itineraries, travel arrangements and expense
reports.

2003 – Dec 2005
(2 years 11 months) Personal Assistant

– Provide assistance to the MD in performing
routine and special duties, as per the
necessity
– Manage work schedule of the MD and send him
reminders and alerts informing about the
planned appointments
– Organize the files, documents, correspondence
of the MD and arrange them in an orderly
manner
– Maintain record of the correspondence
received for the MD, in form of telephone
calls, letters, emails etc and ensure the
message is passed to the MD
– Maintain confidentiality regarding the
information maintained, meetings attended,
decisions taken and other activities
performed by the MD
– Perform secretarial and managerial duties as
per the instructions of the MD
– Make arrangement for the meetings by sending
invites, reminders letters and arranging the
resources, required for the meeting
– Take down the minutes of the meetings,
prepare reports and maintain details of the
decisions taken at the meeting
– Ensure availability of stationary, smooth
functioning of the communication devices to
make certain MD can perform his duties
without any interruptions
– Responsible for handling budgets and accounts
of the organization
– Responsible for accepting important
invitations and handling business proposals
– Handled the tasks of writing projects and
conducting research work
– Assigned the responsibilities of preparing
official correspondence like letters of
support and invitations
– Handled other administrative tasks as
assigned
– Assigned the tasks of screening telephone
calls, requests and enquiries
– Responsible for maintaining and organizing
diaries as well as making appointments with
senior executive professionals
– Assigned the tasks of handling faxes and
incoming e-mails
– Responsible for preparing reports and
presentations as well as briefing papers
– Liaise with suppliers, clients and staff of
the organization
– Handled the tasks of booking tickets for the
MD and expatriates

Sep 2002 – Mar 2003
(6 months) Sales Executive cum Techinician

– Maintained and developed working
relationships with customers and
manufacturers.
– Responsible for maintaining open files to
ensure greatest customer satisfaction.
– Responsible for providing customer service
– Determine order accuracy.
– Provide essential maintenance to the sales
stuff
– Coordinate and implement various strategy
regarding sales
– Find out the problems occurred and provide
some respective solutions for the same.
– Provide technical produces presentations both
in terms of writing and delivering.
– Enhance and convey product demonstrations.
– Provide necessary proposal of respective
system configurations along with the writing
proposal.
– Responsible for other duties as assigned.

2000 – Aug 2002
(2 years 7 months) Sales Executive cum Techinician

– Maintained and developed working
relationships with customers and
manufacturers.
– Responsible for maintaining open files to
ensure greatest customer satisfaction.
– Responsible for providing customer service
– Determine order accuracy.
– Provide essential maintenance to the sales
stuff
– Coordinate and implement various strategy
regarding sales
– Find out the problems occurred and provide
some respective solutions for the same.
– Provide technical produces presentations both
in terms of writing and delivering.
– Enhance and convey product demonstrations.
– Provide necessary proposal of respective
system configurations along with the writing
proposal.
– Responsible for other duties as assigned.

Experience:

2012 Jan – 2015 June

Housekeeping Supervisor
• Planning & supervision of cleanliness and maintenance, for the guest room and public area.
• Communicate with others department, suppliers and contractors.
• Work with assistant executive housekeeper to do the quarterly rooms linen inventory.
• Assist room side to prepare for heavy turnover.
• Correspond with the housekeeping coordinator at times to send guest item to guest.
• Correspond with the banquet coordinator to clean the function rooms for the guest.

2015 July – 2018 March
Housekeeping Supervisor
• Planning and control staff manning, deployment and work schedules.
• Work with relevant departments to ensure the cleanliness of surroundings area.
• Communicate with others department, suppliers and tenant.
• Conduct training to staff and contractors, weekly and daily briefing.
• Control budget of staff overtime.

Hotel Jen Tanglin Singapore- 2018 April – 2018 Sept
Assistant Housekeeper
• Planning and control staff manning, deployment and work schedules.
• Ensure all areas (Rooms / Public Area) are set according to standards and time to meet guest arrivals & function events.
• Issue daily work assignments and special instruction to supervisor.
• Conduct briefing and training to staff.
• Handle guests’ complaints.
• Maintain an accurate and proper inventory of all stocks, guest supplies, linens, etc to prevent pilferage or loss of any nature.
• Assist the Executive Housekeeper or Assistant Executive Housekeeper in planning and organizing the housekeeping department, all public areas, guest room, laundry and linen.
• Monitor staff overtime, laundry washing cost.

2019 Sept – Apr 2020

Senior Housekeeping Supervisor

• Ensure that all housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency in customer service
• Prepare weekly staffing schedules, monitor ambassador attendance and conduct
• labor planning to meet with activity in the Service Apartment so as to maintain cost effectiveness.
• Ensure that room cleaning productivity is monitored closely and maintained.

• Conduct daily briefing and training to staff.

• Assist in the special cleaning assignments and ensure that they are carry out according to plan.

• Ensure that all equipment and machines issued are returned in good condition.

• Ensure proper safety instructions are adhered to before operating any equipment.

• Ensure that all inventory of stocks, guest supplies, linens, etc. are in order

November 2020 – Present

Hotel Manager

• Recruiting, training and supervising staff.
• Managing budgets.
• Maintaining statistical and financial records.
• Planning maintenance work, events and room bookings.
• Handling customer complaints and queries.
• Promoting and marketing the business.

Working Experience

Work Cell Manager (Aug 2019 till – Sept 24, 2020)
Manage the work cell operation
(Production, Planning, Quality, Purchasing, Industrial Engineering, Test engineering and Process
Engineering)
 Ensure all level of the organization are focused on providing customer with defect free product and 100% on
time delivery
 Develop, motivate and challenge the team members to perform to their full potential
 Plan work cell layout so that they operate in a most cost effective ways
 Develop and track monitoring system relevant to the work cell
 Make sure all KPI are met especially related to Quality, delivery, safety and cost)

Assistant Vice President (May 2017 to Jul 2019)
HR, Marketing, Warehouse, Logistic, Production, Customer Service, Engineering, Purchasing
Responsible for the day to day smooth running of the plant ensure efficient service that meet the expectation
and needs of customers.
 Make sure the net profit target and sales projection is met
Page – 2
 Meet up with customer regularly to Ensure OTD and manage all customer issues like material shortages,
short lead time.
 Prepare sales quotation and get top management approval to win new sales
 Establish operational objectives such as production goals direct and indirect labour, other fix and variable
cost, manage production yield
 Propose cost reduction in manufacturing
 Minimizer inventory in the operation
 Work with facility to support organization to ensure product quality and achieve production goal and deadlines
 Identify potential issues and recommend action for prompt and effective resolution of quantity and quality of the
product
 Stay abreast of industry trend, technology changes and best practices, Six Sigma and LEAN Manufacturing,
proactively identifying opportunity to enhance production technology, process flow, operating and tactical
plan to improve efficiency, product quality and manage cost.
 Set and review appropriate KPI for the company
 Ensure Net Profit are met.
 Need to meet the requirement set by statutory body like DOE, and other government body in Philippines.
 Anticipate future needs and initiates the review of the manufacturing readiness in terms of capacity and resources.
 Fully responsible for the Profit and Loss of the company. Review CAPEX, NIAT. Variable Cost, Fix Cost , Nett
Profit, COGS, Budgeting and Operational Cost

Operation Manager (Jan 2015 till Feb2017)
In charge of Final Assembly/ Plastic Injection/ consisting of Production, Engineering, Material, Spare part
and Packing
Strategize and organize the operations to meet production schedules and quality.
 Work with plant leadership team to manage budgeting activities and implement budget reduction strategy
with focus on Plant expenses and variances. Work with contract manufacturer to deliver the best quality product
Strategize capacity requirement and execute to meet CRD.
Train, develop and motivate subordinates to achieve high performance standards and culture of excellence.
 Prepare yearly divisional mission, strategy and CAPEX plan, KPI & RRE for each contributor.
 Drive operation improvement activities throughout per GLSS approach.
 Ensure new products are running per plan and meet hit rate.
 Identify and improve products with negative profit margin to be profitable.
 Maintain and upkeep the compliance of the company in line with ISO 9001, TS16949, ISO
14001, ISO 18000, ISO 27001 standards.
Maintain BCP (Business Contingency Plan), conduct yearly tests and improvise weaknesses.
 Maintain and improve company SR (Social Responsibility) as in EICC standards.
Coach potential second layer leaders as part of succession planning.
Synergize division with other divisions for the best overall performance of the organization.
 Ensure zero accidental case
 Spare Part Control. In this area I manage all the mechanical parts for the machine. There are 500 line item which
need to be control like ball bearing, arm, bearer, and also the vision parts.
 Minimise the crack by having crack detection by means of cupping test.
 KPI consist of Output, On time delivery, Yield, Customer Complain, Downtime, COGS, Inventory Accuracy, Zero
Accident, Operator Turnover, Cost etc

Position Held (Plant Manager) (Jan 2012 till Dec 2014)
Oversee the entire manufacturing including the maintenance/development of production processing
equipment’s and plant facilities
 Responsible for quality, cost management, safety compliance and plant GMPs
 Manage production activities with purchasing, planning, production, maintenances and quality control
activities to obtain optimum production, utilization of human resources, machines and equipment’s
 Review and analyze production, quality control, maintenance and operational reports to determine causes of
non-conformity with product specifications and operational issues
 Initiate cost savings measures on staffing, wasteges and production yields
 Collaborate with finance to create and execute a maintenance and capital budget to ensure that financial
allocations and obligations are set, administered and achieved

Plant Manager (Feb 2010 to Jan 2012)
Forecast budgets for plant operations in conjunction with Sales, Purchasing, Warehouse/Logistics and Finance
departments to understand current and future needs of manufacturing and production. Prepare and maintain
budgets.
 Liaise with Sales and other departments as required on contract review, risk review, manufacturability, on time
delivery, agreed quality, etc. on orders awarded. Challenge processes, acceptance criteria, dimensions, etc to
achieve highest level of value for the least cost while maintaining agreed quality.
 Direct and coordinate plant operations within company policies and procedures, with emphasis on production
goals, quality and on time delivery.
 Manage through department heads to ensure purchasing, production and shipment schedules are planned to
achieve on time deliveries.
 Ensure that the production is cost-effective and that products are produced on-time and at agreed quality.
 Reschedule projects to keep within overall deadlines. This may be due to material, manufacturing or engineering
changes in scope of work. Ensure that customers are informed of new delivery dates.
 Review negative variances; determine causes; establish and implement corrective actions to prevent recurrence.
 Oversee hiring, training and development of operational staff.
 Provide a forum of open communication to all support departments so that deliveries, quality, cost goals, safety,
etc are met
 Monitor and enforce all applicable quality, health, safety, and environmental rules in the manufacturing area.
Oversee and direct housekeeping activities
Page – 4
 Train and coach the local management team to take over the plant operation.
 Develop and train my direct report to drive the KPI using the LEAN Manufacturing system
Achievement
Manage to improve Reliability from 90% to 96% with the implementation of Lean manufacturing
Cycle Time improve from 9 days to 7 days with the multi skill training and pay for performance
Reduce maintenance cost by introducing TPM
Employee Engagement through Gemba, Brain Storming, 5S, and continuous improvement
Manage to set up the new plant in a new district.

Plant Manager (June 2008 Jan 2010) (Plastic Roto Molding Industry)
Manage a workforce of 200
Overseeing the whole plant activities
Budgeting
Productivity Cost and Quality
ISO 9000 certification
.Setting of Machineries
Product Improvement
Safety and Health Implementation
Product Improvement
Setting up the plant from scratch
Sole contact person for Philippines operation
Ensure that production are compliant to legal of local government
Set goals and directions for the team
Drive for improvement by using BPI and Lean Manufacturing
Achievement
Manage to get the plant up and running in 6 months instead of 8 months.
Manage to to 50% localization
The plant was certified for ISO 9000
Introduction of 5 S

WORK Experience

(PLANNING MANAGER)

1st APR 2018 – 30TH NOV 2019
● Fully in charger planning activity from order receive till shipment
● Manage 5 planners under my care and each planner has been dedicated product to in charge
● Generate daily PTS (pack to store) to top management and internal team so that physical PTS is captured inside system
● Weekly release MPS to whole team after material and loading is confirmed
● Weekly download SO (sales order) inside SAP so that shortage report will be system generated from next week Monday morning
● As a chair person on daily Operation Meeting with related HOD and management
● Feedback if any issue related to jeopardize PTS commitment date
● Daily PTS meeting HQ SG in related to PTS commitment date is achieved or not

(SENIOR PRODUCTION EXECUTIVE – SECTION HEAD)
DEC 2013 – MAR 2018
● 1st quarter in Miniature
● Establish the manpower discipline and attitude
● Enforcement flash meeting to be started at 7.50 each shift
● Implement daily meeting with planner to identify critical model and feedback to engineering demand the action taken
● To reduce OT cost by arranging urgent machine on weekend activity below 10 machines
● Established budget attrition for material as to control below 2%
● Analyze mold life span together with engineering and counter proper fabricate new model
● 3rd quarter given a task to stabilize Storage Molding
● Eliminate handling job in production
● Reduce sorting activity
● Emphasis full running capitations
● Eliminate separate cavity activity
● Enhance workers discipline
● Standardize meeting as follow Miniature Molding
● 4th quarter given a task to stabilize High Speed molding
● The activity carried out same as in Storage Molding
● January 2015 official promoted as Senior Production Executive
● Monitor actual head count for Horizontal Molding vs plan allocation
● Monitor daily urgent model which may impacting to shipment
● Urgent action to be taken with support by engineering team
● Preparing head count allocation based on forecast given by planner
● Preparing month end report and submit to Management
● Preparing KPI report which to evaluate departmental performance
● As LEAN representative for Horizontal Molding
● As 5’s Chairman for Horizontal Molding
● As Safety representative for Horizontal Molding
● Analyze output scrap, operator’s productivity, quality status on a daily basis and take action for any abnormality
● Identify training needs of subordinates & provide training appropriately
● Maintain proper housekeeping practices in production operations.
● Conduct employees’ performance evaluation, safety procedures and rules and regulation are being followed
● Stand in and act on behalf of superior to co-ordinate inter-departmental issues relating to production in the absence of superior.
● Conduct time and method study on the production processes
● Support Engineers on quality issue and complaints including any improvement plan.
● Any other duties as assigned by the immediate superior from time to time.
● Overall in-charge Molding APU which is consist more than 100 machines
● Monthly need to generate sales in USD 6 million equivalent to produce 60 million connectors

(PRODUCTION MANAGER –MANUAL INSERT & FINAL ASSEMBLY)
APR 2006 – SEP 2013
● Overall in-charger as a Production Manager of AI/SMT production for the first six months.
● Monitor the production performance in terms of yield & quality target.
● Monthly presentation to Top Management of AI/SMT performance in terms of schedule achievement, manpower allocation Vs machine planning, overtime cost and machine utilization.
● Additional task has been given to in-charge the Aspect & Impact Management Report for the company in order to make sure the ISO 14001 is complying.
● After six months Top Management has decided to put under Project Manager where to monitor new project or business incoming.
● Responsibility to form a team for the new project and submit to the customer for the acknowledgement.
● As a window between organization and customer in order to solve any matters arising.
● Plan out the Milestone Chart of the project starting the initial audit of the organization until mass production,
● Monitor the project achievement or progress by keep updating the status to Top Management and to the team setup.
● Not only as a Project Manager or Leader but also responsibility as Production Manager for Manual Insert and Final Assembly.
● Monitor the production performance and present to the Top Management during Monthly Production Achievement Presentation.
● To make sure the shipment is meeting to the customer requirement.
● To make sure the target setting by customer in terms of yield and quality is achievable.
● As a chairman for weekly schedule and quality achievement meeting between organization and customer.
● Quarterly presented scheduled and quality achievement as to overview overall performance and provide action take as to ensure the target setting is achieved every month.
● Plan out the manpower allocation Vs customer requirements.
● Participate to expediting the material incoming in order to make sure the production is on time.
● Monitoring the monthly material inventory by implement the logical stock Vs physical stock.
● Participating in cost down activities setting up by Top Management as to ensure P&L is achievable by initiating action taken in each department head.
● Monitoring day by day production activities as to meet the daily output as well monthly achievement.

AUG 2004 – Executive (Section Head – Spare Part)
● Monitor overall performance for Spare Part department
● Consist three department under responsibility – planning, purchasing & packing). In term of shipment there is one person is allocated especially for Spare Part.
● Create first step from receive order from customer (BIL – Japan) until shipment.
● Monitor production schedule prepared by staff by having daily meeting at 5.00p.m.
● Monitor the delivery date given by purchaser whether the date can be accepted by planning or production.
● Monitor packing activity such as the target as well as quality issue set up by top management.
● Monitor the sales order receive form customer by daily basis and will email BIL – Japan in regards to date completion.
● Monthly presentation to Top Management where consists key performance indicator & key performance target set by Top Management.
● Evaluate overall performance form the presentation and study new objective by given special activity to Top Management.
● Dealing with warehouse in regards to inventory variance where it will jeopardize the planning to production as a result it will fail delivery to customer.
● Dealing with customer in regards to pricing, BOM, routing if necessary.
● Dealing with supplier in regards to pricing, lead time and MOQ.
● Study and implement new improvement plan from order receive and finally there is one objective to fulfil customer requirement without fail.

JUL 2005 – Executive (Safety Health & Environmental)
Top Management request to in charge this new field
● Overall in charge for safety health & environmental for total Brother Malaysia.
● As a Deputy Environmental Management Representative for ISO 14001.
● Monitor the Environmental Management System by following the new standard ISO 14001:2004.
● Monitor the Safety & Health system in order to make sure the work place is free any hazard.
● As a qualified auditor for ISO 9001 & ISO 14001.
● Conduct the monthly audit for safety & health

(PLANNING EXECUTIVE) – OCT 2001 ~ JUL 2004
▪ Monitor all the delivery to customer as well as the production operation in
term of production planning based on customer schedule.
● Prepared the loading machine schedule for production to follow in order to meet the customer schedule.
● To follow up very closely if there is outstanding material in order production to run smoothly.
● Daily meeting with buyer to expedite the material outstanding.
● Prepared the Monthly Sales Order to analyze if customer schedule beyond production capacity.
● Follow up closely with Programmer in order to make sure all program is ready for every single machine.
● Daily feedback to management if the material can’t come in on time so that schedule review will be done to avoid any line down at customer.
● Prepared the monthly Sub-con Budget for management review how much cost is incurred.
● Prepared the Sub-con Delivery Schedule based on customer requirement.
● As a Sub-con window to follow up those things are needed to success the project.

(PRODUCTION PLANNER) – Jul ’99 ~ Sept ’01
● Participate in production line to achieve efficiency and present Daily
Production Efficiency Report (SMT only) to General Manager.
● Coordinator to the customer feedback in order to achieve customer
Requirement without fail.

(ACCOUNT EXECUTIVE) – Dec ’97 ~ May ’99
● Involved in decision making as an advisor to Managing Director regarding financial fundamental.
Fully in charged for all account purpose for the company benefit as well as each month need to submit company cash flow such as profit & loss or balance sheet in other word company financial statement for Top Management review company performance

AUDIT ASSISTANT) – Aug ‘96 ~ Nov ’97
● Audit the financial statement for client account
● Prepared the final fully financial statement for client account

Experience
Sep 2011 – Apr 2021
(9 years 7 months)
Project manager

Throughout my career, I have contributed to positive business results through effective organization, prioritization, and follow-through of key organizational projects. My strengths and qualifications are an ideal match for the Manager requirements and will bring immediate value to the Companies.
In my Project Manager role, I have 6 years of Service experience in Telecommunication industry, MY Primary role is to work closely with Centralize Managers and client to ensure end to end Service Delivery within targeted SLA and make sure service and change is delivered fully compliance with ITIL Service Management process, I also manage to close more than 100 projects last year within the Time frame and did receive recognition from the HQ. I even have support Major client Such as, Royal Dutch Shell,and HPE. I exercised a calculated and methodical approach to problem solving. And as of Service Delivery I have managed a range of Complex Service request End to End Delivery with Compliance to ITIL Service Management Managing Escalation and Coordinate Implementation of Service, work with Change Management for Change Management Process and Approvals, Align Resources for Change Day and coordinate the Service or Project. Direct and monitor work efforts on a daily basis, identify resource needs, perform quality review; and escalate functional, quality, timeline issues appropriately. Provide clear and timely communication regarding the status of the project – schedule, budget, progress to date, risks etc. to relevant stakeholders.
While I am independently motivated, I appreciate collective efforts and collaborate productively within group settings. My Experience in customer line for more than 15years made me to have a Leadership charisma, to have Sense of responsibility, highly inquisitive, creative, and resourceful, also Excellent skill in Communication, Collaboration, and a Team player. Moreover, I am competent in staff management and project management with proficiency in schedule and timeline management. This opportunity is especially exciting as my professional goals align with the company mission and values.

EXPERIENCE

FULL TIME:
DECEMBER 2013 – APRIL 2014
SALES ASISTANT
Have a good understanding in Apple products and provide the good service to the customers

DECEMBER 2015 – APRIL 2017
ASISTANT SUPERVISOR
Manage to understand all the products in Digi and fulfill the needs and wants of the customers.
Solve the problem that occurred with a proper solution is also a part of the job. I was learning the
job of management during my working time.

APRIL 2018 – JULY 2020
SALES ASISTANT
REMEMBER ALL THE PRODUCTS OF MAXIS AND ASSIST THE CUSTOMER TO SOLVE THE
PROBLEM. PREPARE THE REPORT OF THE SALES AND THE REPORT OF THE CUSTOMER
SATISFACTION. ALWAYS ATTEND TO THE MEETING AND LEAD THE TEAM TO GET MORE SALES.
THE FORECAST OF THE UPCOMING CUSTOMER ALSO NEED TO BE PREPARED AT THE SAME
TIME.

PART TIME:
MAY 2017 – AUGUST 2019
PART TIME SALES ASSISTANT, SEASON BAKERY
Sells bread and make report about the forecast and the customer satisfaction. Handle the
management job of the outlet when the manager is not around. Take care the hygiene and also
take care the image of the brand.

AUGUST 2020 – JANUARY 2021
CUSTOMER SERVICE OFFICER,
Attend to work punctually and serve the customer online. Go through the problem that the
customer faced and solve their problem perfectly.
2
MARCH 2021 –JUNE 2021
PART TIME CUSTOMER SERVICE OFFICER,
Always serve the customer with quality service and make sure all the customers are satisfy after
they watch movie. Prepare the popcorn and prepare the other F&B in a proper way. Follow the
SOP and control the crowd of the customers.

Internship:
FEBRUARY 2021 – JUNE 2021
INTERNSHIP AS SALES COORDINATOR,
Prepare the quotation of the clients and make the forecast of the upcoming customer. Attend
the meeting and prepare the minute to the senior sales manager. Check the room condition
always to make sure the condition of the room is best to serve the clients.

Experience

Feb 2017 – Present
(4 years 7 months) Assistant Client Services Manager

Commited in develop service procedures, policies and standards while keeping accurate records and document customer service actions and discussions. Analyse statistics and compile accurate service reports. Improve Customer service experience, create engaged customers and facilitate companies growth. Take ownership of customers issues and follow problems through to resolution. Keep ahead of company’s developments and apply best practices to areas of improvements.

Jul 2014 – Present
(7 years 2 months) Field Application Engineer

Involved in installations, validation and commissioning of instruments and Performs hands-on trouble shooting, service, repairs and upgrades. Provide high level technical support as well as training to the end users. Prepare relevant records, data, and documents for product presentations. Participate in conference and meetings for promoting the devised application engineering products, evaluating the performance and credibility of system application along with developing and optimizing the particular design.

Feb 2008 – Present
(13 years 7 months) Field Support Engineer

To provide field service support to customers mainly involved in Hard Disk Drive industry (such as Seagate, WD and Hoya) either on site, remotely and on call basis. Manage and attend to support engineering assistants(sub-ordinates).Prepare tools and work with
customer on troubleshooting, preventive maintenance and retrofit activities. Prepare field service report for line issue and feedback to customer. Carry out the job assigned by field service manager. Liase closely to application engineers and customer regarding continous improvement, development in term of line issue or process enhancement at the site. Provides training to end-users on the proper use of and basic care for the company’s products Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications engineere as appropriate.

Apr 2005 – Jan 2008
(2 years 9 months) Maintenance Engineer

Monitor, maintain and support machines performance during production. Implement upgrading projects in order to enhance productivity. Manage a team of subordinates to conduct scheduled preventive maintenance.

Feb 1999 – Jul 2001
(2 years 5 months) Maintenance Technician

Conduct tentative preventive maintenance, new project implementations on machineries in a team of technicians.

Experience

Aug 1997 – Oct 2019
(22 years 2 months) Senior Quality Engineer

1995 – 1997
Production supervisor

1997 – 1999
Senior Quality Supervisor

Johor

1999 – 2004
Product Quantity Engineer

2004 – 2019
Senior Quality Engineer

Experience

Aug 2017 – Present
(4 years 1 month) QA Manager cum OSHE Representative

• Plan and execute QA/QC related day to day activities / program with a group of 22 personnel’s (Engineers, Technician, Leaders & Inspectors).
• Handling In-House Technical and Quality issues and customer complaints. Manage Non-Conformance Parts and expired materials verification.
• Perform Internal QMS Audit, as a Lead Auditor, Handle 3rd party Audit as QMR as well customer audit.
• Validate PPAP documents (PSW, CP, PFMEA, MSA, SOP, Etc…) with NPI Project Team during T1, ISIR stage and till Mass Production.
• Monitor and Measure company Quality Objectives and execute program for continual improvement and Monitoring of New Product Yield Rate.
• Liaise with external parties on equipment Calibration & Oversee Internal Lab result and reports (RHEO, SG, TENSILE, SMART SCOPE)
• Visit Customer premises on Quality related issues and Handle as per SOP.
• Facilitate and provide solution by collecting and analyzing quality data on scrap cost reduction and material re-mill rate improvement.
• Ensure Quality Requirements are met, RoHS/REACH/MSDS and Legal Requirements (DOE/DOSH) are complied.

* Key achievement for organization:
a. Reduction in customer complaints and rejection rate at FQC and number of
work place accident cases via HIRARC & JHA.
b. Continually set Targets on KPI’s (7 Key Target)
c. Scrap Cost Reduction up to 30% through Improvement Program.

• Familiar with EQA Act, OSHA, F&M Act .

May 2015 – Jul 2017
(2 years 2 months) QA Manager cum OSHE Representative

• Plan and execute QA/QC related day to day activities / program.
• Handling In-House Slit / Shear Technical and Quality issues and customer complaints / Rejected materials and issue CA reports.
• Upgrade /revise QMS document from ISO 9001:2008 (Manual, Procedure & WI)
• Perform Internal QMS Audit, as a Lead Auditor, Handle 3rd part Audit.
• Develop Quality Plan and other standard documents.
• Monitor and Measure company Quality Objectives and execute program for continual improvement.
• Organize department meeting to address Quality / System related issues to ensure all HOD implement accordingly.
• Liaise with external parties on equipment Calibration.
• Develop ISO 9001:2015 QMS documentation (Manual, Procedures, WI, Forms)
• Visit Customer premises on Quality related issues.
• Facilitate and provide solution by collecting and analyzing quality data.
• Ensure Quality related Legal Requirements are met.
• Monitor Preventive maintenance on all Infrastructures in company.

* Key achievement for organization:
a. Reduction in customer complaints and rejection rate at IPQC/OQC.
b. Continually achieve QMS objective & Targets on KPI’s.
c. Production Cost Reduction up to 25% through Improvement Program.

Sep 2009 – Mar 2014
(4 years 6 months) QA Manager cum QMR

• Plan and execute QA/QC related day to day activities / program.
• Handling customer complaints / Rejected materials and issue CA reports.
• Team up with R&D in development of new product to prepare APQP, PPAP, FMEA and issue mass production document to production.
• Upgrade /revise QMS document from ISO 9001:2008 and TS16949 (Manual, Procedure & WI)
• Perform Internal QMS Audit, as a Lead Auditor, Handle 3rd part Audit.
• Develop PPAP, APQP, FMEA, Quality Plan and other standard documents.
• Monitor and Measure company Quality Objectives and execute program for continual improvement.
• Organize department meeting to address Quality / System related issues to ensure all HOD implement accordingly.
• Handling of customer complaint with HOD on 8D report with QC analysis Tools. (TS 16949).

* Key achievement for organization:
a. Reduction in customer complaints and rejection rate at IPQC/OQC.
b. Continually achieve QMS objective on KPI’s.

Apr 2006 – Aug 2009
(3 years 4 months) Quality Engineer

• Develop FMEA, APQP, PPAP, SOP and other standard documents.
• Evaluate and verify supplier supplied parts/materials.
• Conduct supplier / sub-con process audit. (Plastic Injection Mold Parts).
• Handling customer complaints and issue 8D report (TS Products).
• Monitor In-House Calibration meet standards.
• Set-up QMS documentation (Manual/Procedure) and certify by SIRIM.
• Perform Internal QMS/EMS Audit, as a Lead Auditor.
• Perform product inspection and familiar with Inspection Tools (Caliper, Micrometer, Gauge, Profile projector, etc…)

* Key achievement for organization
a. Develop & implement QMS system from zero till certification.
b. Achieve Quality objective, claim, reject rate & NCR’s.

Jun 1986 – Mar 2006
(19 years 9 months) Production Manager

• As a Production Manager, execute all support services related to production operation, including Quality, Delivery, Inventory and Technical trouble shoot for 2 major departments involving 1200 ~1400 employees ranging from Executive, Supervisors, and Technician including Line workers.
• Verify and approve any changes in process, tools, and machines through proper reporting by implementing KAIZEN, QCC, TPM, SPC, 5 “S”, Lead Time, GMP and many other tools for continual improvement.
• Plan and execute wide range of company wide ongoing projects within the organization, such as Cost Reduction, Yield Improvement, and Reduction of claims and Productivity Improvement.
• As QMR/EMR, implement company wide system with Committee members and conducted regular meetings for effective system implementation.
• Lead team of Auditors to conduct Internal Audits and report to management.
• Periodically monitor, measure & analyze objective and targets are met by all level in organization.

• Key achievement for organization
a. Yield Improvement (90% > 96%), Productivity Improvement (75% > 92%) and Customer Claim reduction (12cases > 6cases) based on KAIZEN activity as a role of Improvement Team Leader as well as a member.
b. Reduce waste generation through effective Significant Impact evaluation with available technology and reduction in number of Significant Impact through improvement.
c. Zero on breach of Legal requirements.

• Familiar with EQA Act, OSHA, F&M Act and other relevant Act (Bomba, Poison, etc…)

WORKING EXPERIENCE
•Total working experience –19 years which in Quality ,Supplier Quality, Supply Chain
, Continue Improvement , Supply Chain , Program & Project Management and
Production Operation in the Manufacturing and Services environment field •Work as
Senior Manager Supplier Quality& Supply Chain Performance, Head of Sourcing
Quality&Supply Chain and Quality, Senior Manager QA & Supply Chain Quality and
Manager for Quality Assurance,Supplier Quality cum Quality Management
Representative (QMR), Environment Management Representative (EMR), Lead
Internal Auditor, mostly in Power Energy , Oil & Gas , Aerospace ,Automotive and
Electronics Industries

WORKING EXPERIENCE
May 2021 – Present
(Junior Project Engineer)
• Liaising between clients and internal staffs
• Conducting testing to check the best condition before mass production
• Carrying out studies to prevent any qualities issues
• Preparing and filing all the related documents

Nov 2020 – Apr 2021
(Programmer)
• Engineering drawings based on the samples given
• Programming the drawings for laser cutting machine
• Calculating the materials needed for each project
• Checking and reporting if mistakes found

Jun 2019 to Aug 2019
(Engineering Assistant)
• Consulting suppliers on complicated problems
• Preparing service reports, stock out lists
• Assisting Engineers in some maintenance jobs
• Managing the company website

Jan 2016 to Jul 2016
(Telemarketer)
• Calling customers and offering them new packages
• Managing all the application documents and customers complaints
• Dealing with customers and technical teams
• Collecting the customers feedback

Dec 2013 to Apr 2014
(Clerk)
• Arranging the workers’ job
• Handling paperworks and filing documents
• Answering phone calls
• Keeping accounts with UBS Accounting Software

School Holidays for Years 2011, 2012, 2013
(Part-Time Jobs- Waitress and Promoter)
• Serving customers and promoting the products
• Checking stocks and making orders when insufficient stocks
• Cleaning and keeping all the equipment after use
• Reporting the sales and problems to the supervisor

EXPERIENCE

Nov 2019 to Present
ASSISSTANT ENGINEER
 Schedule and make arrangement of manpower to ensure the
sustainability of process.
 Conduct routine and non-routine analyses/ internal audit of process
to achieved targeted quality.
 Participate in continuous improvement process in line
 Prepare document like CAR, CAPA & Quality Alert and participate in
internal and external audit.

Oct 2017 to Dec 2017
TRAINEE
 Recorded, transcribed, and distributed minutes of meetings
 Planned and monitor work schedules, assignment and production
sequences to meet the production goals.
 Confer with management or colleagues to resolve worker’s problems,
complaints or grievances.

Experience
Jan 2017 – Present
(4 years 8 months)
Project Engineer

Working experience
March 2019 – March 2020 : QA Executive
1. Handle Customer complaint & non-conformity report
(NCR) and follow-up on corrective actions until closure.
2. Arrange sorting schedule and monitor daily operations of
QA department (Monitoring Incoming, Work in Progress
(WIP) and Finished Goods (FG) quality)
3. Managing Continuous Improvements of QA department
(Review / create SOP and QC checklist form; provide training to QC inspectors)
4. Prepare monthly and yearly quality reports.
5. Quality Audits preparation.
6. Handle product disposal and sample approval.
7. Working knowledge of FSC, SEDEX, GDPMD and ISO
Standard (ISO 9001, ISO 14001)

Experience

Jan 2018 – Present
(3 years 8 months) Operation Manager

1) Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountability; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
2) Develops strategic plan by studying technological and financial opportunities; presenting assumptions; recommending objectives.
3) Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
4) Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; coordinating actions with corporate staff.
5) Builds company image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
6) Maintains quality service by establishing and enforcing organization standards.
7) Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmark state-of-the-art practices; participating in professional societies.
8) Contributes to team effort by accomplishing related results as needed.

Jul 2014 – Jan 2018
(3 years 6 months) QA Manager (Spray,Molding,QMS)

1. To ensure ISO 9001 Quality system are implemented to meet company Quality Policy and objectives
2. Setting QA compliance objectives and ensuring that targets are achieved – KPI
3. Promoting quality achievement and performance improvement throughout the organization.
4. To maintain and provide adequate quality support group within the organization in achieving high quality standard.
5. To establish and monitor quality requirements.
6. To initiate management action to prevent reoccurrences of non-conformance by doing corrective and preventive action.
7. To monitor/follow up NCM issues for disposition.
8. Defining quality procedures in conjunction with operating staff.
9. Perform internal quality audits on planned and periodic basis to demonstrate the effectiveness of the quality system, identify weaknesses and initiate corrective and preventive action.
10. Identifying relevant quality-related training needs and delivering training.
11. Supervising / monitoring staff in carrying out their work task.
12. Writing technical and management systems reports for internal & customers.
13. Bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures.
14. Persuading reluctant staff to change their way of working to incorporate quality methods.
15. Advise & monitor quality performance & produce data & report on performance measuring against set indicator.

Aug 2008 – Jun 2014
(5 years 10 months) Production Senior Supervisor

1. Brief leader and prod.asst sup. on daily performance (9 prod. line)
2. Check on 5s and safety on prod floor always maintain.
3. Liase with planner on weekly prod. schedules
4. Prepare process control sheet for new project.
5. Follow up on daily reject with factory engineer and QA.
6. Prepare monthly prod. Profit and loss to GM and company director.
7. Study on cost deduction every 3 month.
8. Follow up with buyer for raw material stock to maintain low inventory.
9. Recently now taking care of material department/ sub store.
10. Maintain low inventory and make sure prod. Have sufficient material to run prod.
11. Liaise with GPC on material due date or pull in PO if there is any Part quality issue.

Feb 2002 – Jul 2008
(6 years 5 months) Asst Supervisor

In charge of 300 production Operator.
Brief asst. supervisor and line leader regarding cost, and daily production status.
Prepare weekly report to submit to Operation Manager.
Maintain cost within planed limit. Liaise with planner and customer.
Monthly meeting with quality and engineering group regarding quality status and cost reduction.
Check Material status & shipment plan for next production.

Experience

Mar 2018 – Present
(3 years 6 months)
Operation Manager

1- oversee operation of production, QHSE, Shipment, procurement and sales.
2- Handling manpower training, working hours, overtime, Safety etc.
3- Target monitoring & achievement on revenue quarterly basis.
4- maintaining ,updating licence and regulatory standards approval from Authorities .
5- vendor service management on Machinery such as
Baller, shredder, Excavators and forklifts.

Mar 2017 – Aug 2017
(5 months)
Assistant QA Engineer

– Preparation of COC and Document compilation.
– Document review on secondary process such as Heat Treatment, Chemical Analysis,
Mechanical Test, NDE, Hardness,Dimension, Assembly Per customer Specs.
– Preparation of MPP by meeting customer Bom process data and Quality plan.
– Review mill cert from supplier per customer & Internal material specs.
– concession and deviation proposal to customer and follow ups during pre and post purchase
order stages.
– TPI Coordination for customer and witnessing Secondary process per Quality plan.
– Quality Assistance on customer Query/Clarification after sales and CAPA, RCA Assitance on
open customer rejection such as GRR/GRV QN/NCR.

Feb 2017 – May 2017
(3 months)
Senior QA/QC Engineer

Liaise with Customers, Representatives & ICB During Project kick-off meetings, ongoing process, Final shipment Inspection, System Integration Test & Factory Acceptance Test of product.
➢ Preparation of COC, Witnessing & Compiling FAT, Review Mill certs, Testing reports, Data books of product before Submission to customers and Closing Active Assigned Punch List.
➢ Assistance on Customer Compliant Analysis on New Built & Aftermarket Products, Addressing Key Quality issues on Assigned Action Tracker and Ad-hock request before Due Dates.
➢ Refreshing & closing with all process, Regulatory and Safety Training before due Dates.
➢ Adhering/preparing Quality plans, MPP. Educate Team & Required personals about appropriate methods, standards & codes per BOM & Applicable ITP, DO’s & Don’ts for Assembly Technicians &
Testers on each project. Involvement on Process Auditing for A&T, Weld & Machine shops.
➢ Adhering, maintaining & Complying to Documents per QMS ISO-9001:2008, ISO-4001:2004,
OHSAS-18001, API-Q1.

Nov 2011 – Nov 2016
(5 years)
QA/QC ENGINEER/TECHNICIAN

TECHNICAL SKILLS
 Recording of Results, Compilation and Validation. Monitoring on Repeated supplier defects,
Corrective actions & Quality issues within the project. Daily quality issue update On production
meeting with project Manager, Engineer & Relevant parties.
 Hands-on Inspection & Co-ordinate Team for process such as Factory Acceptance Test, System
Integration Test, Stack-up, Pressure Test (Hydro & Gas) Functional Tests of Assembled
product & Tools.
 Hands-on Inspection & Co-ordinate Team for process such as Fit-up welding, Heat Treatment,
Dimensional, Hardness, NDE & PMI on components.
 Liaise with Customers, Representatives & ICB During Project kick-off meetings, ongoing process,
Final shipment Inspection, System Integration Test & Factory Acceptance Test of product.
 Witnessing & Compiling FAT, Review Mill certs, Testing reports, Data books of product before
submission to customers and Closing Active Assigned Punch List.
 Assistance on Customer Compliant Analysis on New Built & Aftermarket Products, Addressing
Key Quality issues on Assigned Action Tracker and Ad-hock request before Due Dates.
 Refreshing & closing with all process, Regulatory and Safety Training before due Dates.
 Adhering/preparing Quality plans. Educate Team & Required personals about appropriate methods, standards & codes per BOM & Applicable ITP, DO’s & Don’ts for Assembly Technicians & Testers on each projects. Involvement on Process Auditing for A&T, Weld & Machine shops.
 Adhering, maintaining & Complying to Documents per QMS ISO-9001:2008, ISO-4001:2004,
OHSAS-18001, API-Q1.
 Codes Familiar with API-6A, 17D. ASME Section B:31.3, 9, 5. AWS-D1.1. NACE-MR0175.
EN 10204 3.1, 3.2. DIN-50049. DNV Offshore & SGS Standards. Specification Familiar with
ASTM E-165,709,428,18,10.

KEY RESPONSIBILITIES
 Ensured Standard Working Hours Versus Man Hours, Proper clocking of MO’s. Maintained Training Records for inspectors and Team Members Before Assigning any Tasks on projects.
 Involved on Continuous Requirement, Review & Apprising Meetings with Customers, Suppliers, Project Team, Supplier Quality Team, Procurement Team, & Shop Floor Team etc.
 Maintained the Nonconformance parts in designated Area. Daily Review on Nonconformance status for Rework/Replace/Scrap Requirement per Engineering update.
 Monitored the Gages/certs, Inspection, Monitoring, Measuring Devices & Equipment’s on Calibration Due Dates. Maintained master list of Required/Usable Equipment List for task and its nearing Due dates.
 Organized Meetings & OJT with Team Members and Contractors for JSA & RA. Produced WI/Procedures/QP by following SOP’S Spec & Standards on Stipulated Tasks.
 Reviewer for Permit to Pressure Test, Hot work & Critical Lifting. Conducted Periodic Inspection on Approved Chemical List against chemical Storage Bin, Housekeeping of Inspection Bay in accountable areas.
 Authorizer to ship of supplier, Vendor and Interco Quality Documents.

Aug 2008 – Nov 2011
(3 years 3 months)
QC INSPECTOR II

 NONDESTRUCTIVE EXAMINATION (NDE-MPI): TESTING, INTERPRETATING & EVALUATING OF MATERIALS, PARTS OR PRODUCT TO MEET SPECIFIC REQUIREMENTS. BY METHOD UTILIZING MPI ("MAGNETIC PARTICLE INSPECTION") SPECIFIED BY QUALITY PLAN LISTED IN CAMERON ENGINEERING BILL OF MATERIALS.

 NONDESTRUCTIVE EXAMINATION (NDE-DPI): TESTING, INTERPRETATING & EVALUATING OF MATERIALS, PARTS OR PRODUCT TO MEET SPECIFIC REQUIREMENTS. BY METHOD UTILIZING LPI OR DPI ("LIQUID PENETRANT INSPECTION" OR "DYE PENETRANT INSPECTION") SPECIFIED BY QUALITY PLAN LISTED IN CAMERON ENGINEERING BILL OF MATERIALS.

 HARDNESS TESTING: VERIFYING HARDNESS AND HARDENABILITY AFTER PRE & FINAL HEAT TREATMENT OF MATERIALS,PARTS,OR PRODUCT TO MEET SPECIFIC REQUIREMENTS.BY METHOD UTILIZING(BRINELL HARDNESS TEST METHOD,ROCKWELL HARDNESS TEST METHOD)SPECIFIED BY QUALITY PLAN AND MATERIAL SPECIFICATION LISTED IN CAMERON ENGINEERING BILL OF MATERIALS.

 VISUAL INSPECTION: TESTING VISUALY OF MATERIALS, PARTS OR PRODUCT WITH DEFINITE SURFACE CONDITIONS SUCH AS (MACHINED, WELDED, COATED, PRECISIONED, BLASTED, LAPPED, ETC) TO MEET SPECIFIC REQUIREMENTS.SPECIFIED BY QUALITY PLAN. LISTED IN CAMERON ENGINEETING BILL OF MATERIALS.

 PERFORMING REPORTS FOR AFTER (MPI, LPI, HARDNESS-TESTING, VISUAL INSPECTION) OF MATERIALS, PARTS OR PRODUCT. WHICH MEET’S THE SPECIFIC REQUIREMENTS.UNLESS OTHERWISE MATERIALS, PARTS OR PRODUCT ACCEPTED.

 CREATING NCR (NON CONFIRMATION REPORT): CREATING NCR OF MATERIALS, PARTS OR PRODUCT.AFTER INSPECTION BY (MPI, LPI, HARDNESS TESTING, VISUAL INSPECTION) WHICH DOES’NT MEET’S THE SPECIFIC REQUIREMENTS. UNLESS OTHERWISE MATERIALS, PARTS OR PRODUCT REJECTED OR HOLD FOR REVIEW.

 UPDATING NCR (NON CONFIRMATION REPORT): UPDATING THE STATUS OF EXISTING NCR AFTER (MPI, LPI, HARDNESS-TESTING, VISUAL INSPECTION) OF MATERIALS, PARTS OR PRODUCT. FOR FURTHER SPECIALIST DISPOSITION & ENGINEERING REVIEW.

 CLOSING NCR (NON CONFIRMATION REPORT): CLOSING THE TASKS OF NCR AFTER (MPI, LPI, HARDNESS-TESTING, VISUAL INSPECTION) OF MATERIALS, PARTS OR PRODUCT.WHICH MEET’S THE SPECIFIC REQUIREMENTS AFTER REWORK.UNLESS OTHERWISE ENGINEERING DEPARTMENT ACCEPTED THE CAUSE & DISPOSED ACCEPT AS IT IS.

 DOING THINGS WITH SAFETY: IMPLEMENTING "STEP BACK 5/5" IN EACH AND EVERY ASPECT OF BEFORE AND AFTER INSPECTION SUCH AS(TILTING,TURNING,LIFFTING,MAKING UPSIDE DOWN,ROLLING,ETC) .EQUIPING AND WEARING THE APPROPRIATE "PERSONALIZED PROTECTIVE EQUIPMENT" FOR ALL KIND OF INSPECTION AT ALL THE TIMES.

Mar 2008 – Jun 2008
(3 months)
MULTI DISCIPLINE NDT INSPECTOR

 TESTING,INTERPRETATTING,EVALUATING OF MATERIALS,WELDING,
PIPING. BY METHOD USING (RT-RADIOGRAPHIC TESTING) BY
FOLLOWING CUSTOMER SPECIFICATION AND STANDARD REQUIREMENTS

 TESTING,INTERPRETATTING,EVALUATING OF MATERIALS,WELDING,
PIPING. BY METHOD USING (UT-ULTRASONIC TESTING) BY
FOLLOWING CUSTOMER SPECIFICATION AND STANDARD REQUREMENTS

 TESTING,INTERPRETATTING,EVALUATING OF MATERIALS,WELDING,
PIPING. BY METHOD USING (MPI-MAGNETIC PARTICLE INSPECTION) BY
FOLLOWING CUSTOMER SPECIFICATION AND STANDARD REQUREMENTS

 TESTING,INTERPRETATTING,EVALUATING OF MATERIALS,WELDING,
PIPING. BY METHOD USING (DPI – DYE PENETRANT INSPECTION) BY
FOLLOWING CUSTOMER SPECIFICATION AND STANDARD REQUREMENTS

 CODES FAMILIAR WITH: AWS D1.1,ASME SECTION (B31.3),(9),(5)

 STANDARDS FAMILIAR WITH:ASTM (E-165,709,428,18,10)

Nov 2006 – Apr 2007
(5 months)
QUALITY ENGINEER

 VERIFYING DIMENSIONS OF MATERIALS,PARTS AND PRECISION
COMPONENTS TO CUSTOMER REQUIREMENTS BY FOLLOWING
ENGINEERING AND TECHNICAL DRAWING

 INCOMING INSPECTION,LOT INSPECTION,FINAL INSPECTON OF
MATERIALS, PARTS AND PRECISION COMPONENTS

 MAINTAINING REPORTS AND DOCUMENTS OF QUALITY AS PER
(ISO-9001-2000)

Experience

Aug 2018 – Present
(3 years 1 month) Administrator

1. Carrying out clerical duties such as answering phone calls and responding to emails.

2. Preparing documents such as office correspondence, memos and notices.

3. Maintaining general office files.

4. Purchasing office supplies and overseeing the maintenance of office facilities and equipment.

Dec 2014 – Jul 2018
(3 years 7 months) Senior QA Engineer

Products handled: LCD with PCB Assemblies

A. Provide Training
– To teach and train QC inspectors, technicians, and engineers the product acceptance criteria, test and measurement instruments, and AQL sampling techniques.

B. Handle Customer Complaints
1. Attend to customers who complain about the product quality.
2. Verify the customer’s claim and authorize the defective products to be returned upon confirmation (RMA).
3. Instruct the production team to halt the product’s production and shipment.
4. Purge and screen all WIP and finished goods for the claimed defects.
5. Analyse the reject returns to identify the root cause and contributing cause.
6. Follow up with the process owner of the quality issue for corrective and preventive action.
7. Verify the effectiveness of the corrective and preventive action.
8. Ensure actions request raised by the customer is reviewed and implemented.
9. Revise relevant WI and QC inspection guidelines accordingly.
10. Follow up with the production team for the disposition and replacement of the reject returns.
11. Keep customers updated on the status of product replacement.
12. Finalize and submit the CAR or 8D Report to the customer to close the quality issue.

C. General duties for the QA Dept.
1. Prepare, develop and update the Quality Control Plan, Quality Inspection Guidelines, or WI according to the latest engineering changes or customer requirements.
2. Arrange manpower and assign job duties to QC engineers, technicians, and inspectors.
3. Schedule, monitor, and assess housekeeping at assembly lines and work stations.
4. Monitor operation and process performance of the assembly lines and all QC activities via SPC to prevent non-conformance products from being produced.
5. Investigate in-house quality incidents/ issues and follow up with the process owners.
6. Keep track of all instruments to ensure their availability and calibration status.
7. Ensure proper disposition of scrapped materials, parts, components, or products.
8. Update the SAP for the transfer of WIP/ Sub-assemblies.
9. Verify all quality records and reports and propose strategies for improvement.

D. First Article (FA)/ New Product Release
1. Liaise with customers to get the FA’s specifications and requirements.
2. Work with the production team to plan and implement the FA’s pre-production run.
3. Prepare Quality Control Plan, Work Instruction (WI), and Inspection Guidelines.
4. Conduct FMEA and prepare the report to predict all potential defects.
5. Perform FA inspection, prepare and review the report before submission for approval.
6. Disseminate FA approval/ info to other departments and monitor the manufacturing performance during mass production.

E. Internal & External Quality Audit
1. Determine and prepare the audit schedule, scope, criteria, and methods for internal audit. Notify the parties to be audited.
2. Conduct the audit as per schedule by collecting objective evidence of compliance/ non-compliance via interview, observation, and review of documents and records, to ensure the quality management system performs according to the SOP and ISO standards.
3. Follow up with the process owner of non-conformity for correction, corrective action, and preventive action as well as the reports.
4. Attend to and assist external auditors during their audit.
5. Review and revise the Quality Control Plan, WI, or QC Guidelines as required and when requested by the external auditing parties.
6. Conduct supplier audit as per schedule.

Oct 2012 – Nov 2014
(2 years 1 month) Tuition Teacher

Subjects taught at SPM level: Maths, Add Math, and Physics.

1. Prepare and develop courses’ materials/ lecture notes/ home assignments/ test & exam papers.

2. Prepare lesson plan & conduct assigned classes at the scheduled times appropriate to the abilities of all students for the syllabus being taught effectively.

3. Marking & Grading assignments, tests & exams.

4. Monitoring & Evaluate students’ learning progress. Give extra exercises/ tutorials to the under-performance students. Address individual student’s needs and care to ensure he/ she is progress.

5. Ensure students understand well the subject being taught in order to achieve maximum passing rate or even distinct results in public exams especially the SPM.

Feb 2012 – Sep 2012
(7 months) Senior QA Engineer

A. Train the production technicians and line leaders.
B. Handle customer complaints with respect to product quality issues.
C. Execute general duties for the QA dept.
D. Support/ Conduct in-house audits.

WORKING EXPERIENCES
October 2018 – Present

QAQC Freelance
 To perform inspection on 8” pipes according to API 1104 Sec 9.4 20th
Ed. / PTS 61.40.20.30 Sec 6.4.
 To perform inspection on PRI.SH tube according to ASME Section 1.
 To perform inspection on 16” pipes according to API 1104 20th edition.
 Report as per client requirement.
 Coordinate with Quality Control (QC).
 Update of inspection reports.

July 2016 – July 2018
Technical Support Engineer
 Acquiring necessary knowledge of Radiographic Testing, related
materials and equipment.
 To investigate the radiographic process, the film performance and digital
equipment process.
 Interpreting the market situation and supporting to establish the sales
strategy from the technical point of view.
 Establishing the concrete methods to proceed the sales strategy from the
technical point of view.
 Recording and reporting the temporally and/or final results.
 Improving the sales strategy and the concrete method by results
discussing with sales person.
 Discussing about technical sales strategy and concrete method with
related persons at all the necessary stages.
 Provide training and presentation to customer on industrial products.
 Analyzing the technical challenges and provide solutions to solve it.
 Feedback to Fujifilm Tokyo on the improvement of the products after
getting the approval from the advisor.

Dec 2013 – Dec 2015
QAQC Inspector
 To perform inspection on butt welds, nozzles and TKY joints on modules
fabrication according to AWS D1.1 Clause 6.13.1.
 Liaise with clients in regard to inspection and where required reporting.
 Ensure that equipment is maintained in a serviceable condition at all
times and where required is calibrated.
 Compile written reports in a timely manner.
 Carry out all work in a safe manner, in accordance with the SKPB 16 Life
Saving Rules, observing in addition any site specific and/or statutory
safety requirements.
 Coordinate with Quality Control (QC).

July 2012 – Dec 2013
QAQC Freelance
 To perform inspection on 12” pipes according to table 6.1, AWS
D1.1/2010.
 To perform inspection on 16” pipes according to DNV OS-F-101, OCT
2010 TABLE D-5.
 To perform inspection on 18” pipes according to API 1104, 19th Edition.
 To perform inspection on 28” pipes according to API 1104 Sec 9.4 20th
Ed. / PTS 61.40.20.30 Sec 6.4.
 To perform inspection on 48” pipes according to DNV OS-F-101/2010
APPENDIX D, Table D-6.
 To perform inspection on riser guard and 6” riser pipes according to table
6.1, AWS D1.1/2010.
 Ensure that equipment is maintained in a serviceable condition at all
times and where required is calibrated.
 Report as per client requirement.
 Coordinate with Quality Control (QC).
 Update of inspection reports.

Dec 2009 – May 2012
QAQC Technician
 To perform inspection on main pipe, choke & kill pipe, booster pipe and
hydraulic pipe according to ASME B31.3 and API 16a.
 To perform inspection on Wellhead Xmas tree and pipe spool according
to ASME B31.3 and API 16a.
 Report as per client requirement.
 Coordinate with Quality Control (QC).
 Update of inspection reports

WORK EXPERIENCE

QA ENGINEER : 15 DECEMBER 2014 ~ PRESENT

 Write internal/external corrective and 8D report and follow up until closure issue and play a lead role in root cause analysis and failure analysis as required.
 Ensure that all the preventive action and corrective action are effective.
 Monitor quality performance in order to achieve quality requirement and ensure it is within the guidelines of Quality and procedures.
 Handle all customer feedback on product quality and ensure the complaints are well addressed.
 Participate in new project buy off and external line audit with customer
 Confirmation and handling of online abnormal occurrence related to raw materials.
 Conduct periodic audits to ensure line and process compliances in line with customer’s requirement.
 Review and maintain all key process quality

ASSISTANT QA ENGINEER : JANUARY 2014 ~ SEPTEMBER 2014
• Ability to communicate effectively and assist both technical and administration staff to ensure timely and compliant completion for assigned work.
• Liaise with customers, suppliers, and internal parties for new products production and testing.
• Conduct acceptance testing, analyze and troubleshoot problems related to product quality or production process.
• Investigate analysis and take corrective action to overcome production problems.
• Verify and validate to ensure products meet customer requirements.
• Prepare all design documents: drawings, material list, production plan, product criteria and specification and data sheet.

PROFESSIONAL EXPERIENCE

Global Project Manager Nov/2017 – May/2021

Dedicated and enthusiastic project manager with extensive experience in managing large scale &
complex Infra projects from the initial requirements-gathering phase to completion
 Dealing projects from varies region (such as NA,EU,AP,MEA,GCG, LA,JP) and driving the
projects until cut-off
 Develop and maintain effective working relationships with customers, gaining acceptance to
proposals and changes
 Leading scrum meeting and regular stand-up to develop solutions that are fit for purpose and
achievable including identify and manage resource requirements in the project team.
 Raise Change Exception Report (CER) and attend CAB meeting to discussion about change
 Breakdown structure that outlines various tasks in a project and prioritize tasks is paramount
to success in project
 Ensure the compliance vulnerabilities and policies on storage devices/ application before
move into the automated tool to prevent and mitigate security breaches
 Effectively and concisely communicate the Change Management Plan’s risk, issue and
dependencies to all stakeholders
 Tracking the project and workflow with help of ServiceNow, TSRM, Github, IPWC, JIRA
Publisher
 Works with internal and entity resource managers to ensure the resources necessary to
produce the project on time and within budget are allocated to the project
 Co-ordinate the operational activities of internal and external resources with support of
relevant technical experts
 Identifies, mitigates and recommends alternatives on handling risks and issues that threaten
the successful completion of the project within deadline
Infrastructure Project Manager/Solution Project Manager Nov/2015 – Nov/2017
IBM Client Innovation Center (Malaysia)
Lead Complex Frame level projects with 101 app the largest and 110 the largest list of serves resides.
Collaborate effectively with infrastructure associates across entire business units.

Storage Administrator – Focal Point March/2013 – Nov/2015

Provide support for SAN infrastructure builds, migration, and administration of SAN disk storage and
Fiber Channel Switch systems, continuously striving to provide highly available and efficient storage
solutions

SAN Engineer Mar/2010 – Mar/2013

Responsible for operation, monitoring and control of SAN Storage infrastructure, ensuring that
procedures are observed and applying fixes.Perform the Incident Management and Change
Management activities within the scope of operation. This is including troubleshooting, event
monitoring, configuration and performance tuning of SAN-related devices

Software Test Engineer Apr/2008 – Feb/2010

Fully involved in Network Storage Solution division and reliable learning of high performance RAID
system products, storage connectivity, Lab configuration and hardware settings.

CAREER FEATURE
1. Project Name : PETRO KEMYA CELL LINES CONVERSION (CLC), Jubail Saudi Arabia

• Start Date : October 2019
• Position : Sr. Project QA/QC Manager
Work Scope (As per FEED Package)
Contractor to prepare Design Package to replace the existing two (2) diaphragm cell trains while
retaining the current production name plate capacity with the necessary changes in the
processing facilities such as Brine Treatment, Chlorine Processing, Caustic Evaporation, Utilities
and Infrastructure.
After completion of Detail Engineering, construction services shall include all WORK required
and necessary to construct and achieve construction completion, pre-commissioning,
commissioning and Ready for Start-Up (RFSU) of the PLANT
Job Responsibilities
Reinforce the level of contractor’s quality management and ensure the project quality
assurance meet the contractual requirement complying to Approved Project Quality Plan and
other specific documents
• Check design inputs have been identified, random check of design outputs, design reviews
and verification are carried out as per schedule. Ensure findings raised and closed out status
• Check (100%) that Request for Quotation for Long Lead Materials are verified and Approved
by all concerned disciplines and the client before floating to Vendors.
• Check that the clarifications and deviation request from vendors are verified, analyzed and
approved by concerned disciplines
• Check the Critical levels for equipment and materials are established and approved by client
• Check the Shop Inspection and Test Plan developed by Vendors are referenced to the
Standard Inspection and Test Plan provided by Company.
• The following controls are carried out for Inspection activities during Construction
 Verify and Approve Material Submittals
 Review Method Statements
 Check the Field Inspection and Test Plan are Approved by Company for implementation
 Ensure Third Party Inspection Laboratory are Approved by Company
 Execute Site Surveillance Reports
 Arrange independent Quality Audits
 Conduct Field Management Reviews
• Perform Internal Quality Audits at 30% and 60% of completion Phase of Engineering,
Procurement and Construction in accordance to Internal Audit Procedure
• Identify the conditions of non-conformance, determine the causes of nonconformance and
interface with relevant parties to prevent and resolve quality problems/issues
• Perform construction supervision to stop or modify work in the event of nonconformance to
drawings, Project technical requirements, code or regulations.

• Establish the collection, maintenance and retrieval system for completed quality records and
reports for final processing to Company and/or CONTRACTOR’s record retention.
• Ensure all quality control documentation are completed for as-built hand over through the QC
turnover engineer
2. Project Name : INTEGRATED PETROCHEMICAL COMPLEX CONSTRUCTION (Kazakhstan)

• Start Date : November 2017 ~ September 2019
• Position : Project Quality Manager
Work Scope (As per FEED Package)
Construct a Petrochemical Project using gas feedstock to produce polypropylene products
(PP), Propane Dehydrogenation (PDH) unit and Utilities & Offsite (UO) Service scope
including:
• Detail Design & Local adaptation
• Procurement and Logistics
• Construction
• Pre-Commissioning and Commissioning
• Start-up
• O&M Manuals and Operator Training
Job Responsibilities
Liaison with Client’s Project management and inspection teams on all Project related Quality
Matters as per Contractual requirements, Project Quality Plan, Inspection and Test Plan, Method
Statements, specific Quality Control Documents and report formats
• Interface with Company counterparts during Engineering, Procurement, and Construction
phase to ensure there is no deviation in each phase of EPC against the Contractual
requirements. .
• Perform Internal Quality Audits at 30% and 60% of completion phase accordance to Internal
Audit Procedure.
• Identify the conditions of non-conformance, determine the causes of nonconformance and
interface with relevant parties to prevent and resolve quality problems/issues
• Perform construction supervision to stop or modify work in the event of nonconformance to
drawings, Project technical requirements, code or regulations.
• Establish the collection, maintenance and retrieval system for completed quality records and
reports for final processing to Company and/or CONTRACTOR’s record retention.
• Ensure all quality control documentation are completed for as-built hand over through the QC
turnover engineer

3. Project Name : SAFCO POWER TRANSFER PROJECT, Jubail, Saudi Arabia

• Start Date : 15 March 2015 ~ 31 July 2017
• Position : Project QA/QC Manager
Work Scope (As per FEED Package)
Designing and building a new 230kV GIS Power Substation to enhance the existing electrical power
utilization capacity from 35 MVA at 115 kV to 93 MVA
4. Project Name : IBN SINA 230 KV Power Plant, Jubail, KSA

• Start Date : 03 March 2014 – 02 February 2015
• Position : Project QA/QC Manager
Work Scope (As per FEED Package)
Designing and building a new 230kV GIS Power Substation to enhance the existing electrical power
utilization capacity from 25 MVA at 34.5 kV to 266MVA at 230 kV
Job Responsibilities (Item 3 & 4)
• Implementing and directing the Quality Assurance Program for the engineering, procurement
and construction in accordance Project Quality Plan requirements and monitor the entire work
progress in engineering, procurement and construction.
• Performs and evaluates VENDOR assessment audits and identify, communicates and drive
Supplier quality performance improvements.
• Attend all pre-bid meetings including technical clarification and coordinate all quality
requirements with the project bidders.
• Reviewing site purchase orders to ensure that the applicable requirements are met
• Take part in supplier audit and surveillances
• Coordinate with the OWNER discipline engineers for the resolution of technical and quality
discrepancies
• Performs internal audits (as required) and participates in Company Technical Audit and
Evaluation during the Engineering, Procurement and Construction phase
• Ensure all construction activity is completed in a quality manner, in compliance with the quality
assurance requirements for the project, and is supportive of the overall construction schedule.
• Assures that the Project Specific Inspection Test Plans are issued and maintained to current
status in the project files.
• Coordinate with quality inspections with all the site sub contractors and vendors coordinate all
non destructive testing on site
• Coordinate with the site construction manager on all quality issues Coordinate and chair the
QA/QC site weekly meetings with the projects subcontractors QC personnel
• Provides guidance and technical assistance to Quality Organization Team related to quality
inspection activities and assist with resolution of possible deviations in the work from the
project specification and drawings.
• Ensure Turnover packages are developed in order to proceed with Mechanical Completion.
• Responsible for Project TURNOVER is achieved by aggregating Mechanical Completion
Systems or thereof into Turnover Areas and applying for a TURNOVER CERTIFICATE
• Assist Project Manager for the preparations of Project Close Out Reports

5. QA/QC Manager
Responsible to strategize, manage and control performance of QA/QC Department in Design,
Fabrication and Installation of Curtain Wall for Buildings
Scope : Design, Fabrication and Installation works of Aluminium and glazing- specializing in
architectural aluminium and glass products, aluminium doors, windows, skylights, cladding
projects and Glazed Unitized Curtain Wall and standard curtain walls.
Projects : New Doha International Airport, Heart of Doha Land, Barzan Tower,Four Seasons
Hotel,Qatar Petroleum Office Complex, American Air Base,Hamad Medical City, Al Sadd Stadium
Phase II, Dolphin Energy Tower, Al Jazeera Tower and Regency Tower,West Bay Lagoon Plaza,
Pearl Qatar Parcel and Science and Technology Park – Student Center – Sculpture
Garden,Twin Palm Tower,Al Seal Residential Tower Doha International Airport – Arrival,
Departure & Premium Terminal, Nakilat Shipyard – Office Building,The State Mosque – Minaret
Glass, Beach Villa, National Command Center, Jassimiya Tower, Bahrain International Airport
Control Tower
Job Responsibilities
 Factory (Design, Fabrication, Welding & Painting)
• Responsible for QMS ISO 9001:2008 Certification and Product Certifications
• Strategize initiatives, timely monitor and review strategies to achieve the key performance
indicators set for the Department.
• Uphold the Quality Management System (ISO9001:2008) and Total Quality Management
(TQM) activities in refining system infrastructure to accommodate customer’s
requirements and corporate requirements.
• Review and re-establish quality system in processes – Receiving, in process, Outgoing
Inspection for aluminum fabrication, glass and other hardware accessories based on
approved materials, Inspection & Test Plan, Project Drawing and Specification.
• Develop supplier’s awareness of customer’s requirement through periodic management
meeting and continuous improvement activities to ensure full compliance and to eliminate
impact to the Company’s process.
• Timely review customer’s requirement though meetings.
• Manage the Customer Complaints Management process by working closely within
organization, investigate and provide advice to resolve product quality issues.
• Cultivate and promote positive mindset towards Kaizen (continuous improvement
activities) through workshops, education and TQM campaign; Identify and trigger
continuous improvement projects to reduce deviation in process through FMEA, SPC, and
benchmarking. Lead teams specialists on QA initiatives and projects.
 Construction (Site)
• Implement the QA/QC management system for site activities
• Coordinate with quality inspections with all the site main contractors and vendors
coordinate all nondestructive testing on site
• Coordinate with the client representative on all quality matters
• Coordinate all receipt, field examination and final inspections of installation works.
• Verify that the quality related site activities are in accordance with the applicable
specification and standards
• Carry our site audits as per Main Contractor Project Quality Plan, Work Method
Statement (WMS) and Inspection and Test Plan
• Coordinate all quality site inspections status through QC inspectors
• Ensure all quality control documentation is compiled and competed for as-built hand over
through the QC turnover engineer
• Control all nonconformance reports and undertake remedial action
• Compete site quality control instructions and action remedial responses
• Ensure the safety is adhered to at site
• Assure all technical documents relative to site quality control are current status
2. Contract QA Manager ( June’2007 ~ July’2008 )
Project : King Abdullah University of Science and Technology, Jeddah Saudi Arabia
Job Responsibilities
• Lead QA/QC Department on QA initiatives for EPC functions in accordance to
ISO9001:2000 requirements and Project Specification
• Develop QA project quality plans as per contracts for projects assigned.
• The preparation of the companies QA manual control and supervision of all amendments
and revisions
• Control and the distribution of all the company quality documentation
• Monitor all quality related activities on the project
• Perform all internal and external audits on behalf of the company’s management
• Verify contractor quality requirements are specified to vendors and contractor
documentation submittals.
• Attend client quality management meetings
• The preparation and control of project quality system management documentation prior
to project commencement.
• Review quality inspection personnel qualifications and training requirements
• Monitor the disposition of all issued nonconformance reports.
• Monitor the progress and effectiveness of the project quality management system.
• Monitor through statistical method reporting.
• Action and close all customer complaints
• Prepare all as built documentation upon the completion of the project for handover.
3. QA/QC Manager ( Sept ’2004 ~ May ’2006 )
 Key Responsibilities
• Quality Management Representative, to ensure all QMS activities were carried out and
correspond to ISO 9001:2000 requirements.
• Responsible in carrying out Internal System/Process Audits for all the factories and
reporting to the management.
• Co-ordinate & follow-up with issues discussed during Management Review Meetings
(Departmental Objectives, Strategy & Recommendation for Improvement)
• Conduct Quality Meetings and discuss Corrective and Preventive action activities within
the regional factories.
• Plan/Conduct Internal & External Training such as TQM, QCC , FMEA, 7 QC Tools, 5S &
Others to all Factory Workers/Staffs & management staffs.
• Liaison with certification bodies for planned external audits.
• Liaison with Customers, Suppliers and related party to resolve quality problems and
customer complaints.
• Risk Management – Quarterly Meeting to identify Business Risks and Operational risks.
Perform Organizational Meeting & come out with Executive Summary Report with
management action plans.
• Monitor the Corrective & Preventive Actions carried out by Factories through Monthly
Quality Review Report.

4. QA/QC Manager ( Dec’88- Jul’04)
• Lead and manage a team of senior engineer, engineer, supervisor and inspector in Quality
engineering, quality control and quality assurance.
• Troubleshoot, review and develop department’s function and each individual job description,
organize and plan department resources for fully utilization.
• Responsible for products’ quality improvement, monitor, data analysis, review and drive for
corrective plan.
• Drive vendor quality assurance and corrective plan.
• Interface with internal & external customer/ vendor for all quality issue.
• Perform data analysis and drive for improvement.
• Responsible for ISO system audit and provide corrective action for audit finding.
• Quality data management and presentation.
• Played a pivotal role in implementing and providing training by implementing QCC Projects,
Training (7 QC Tools, TQM, TPM, 5S, Process Capability and Measurement System Analysis).
• Implement ISO 9001:2000,ISO 14000(EMS), Documentation (Work Procedures, Work
Instruction & Checklist) by coordinating and support various management system
improvements for assigned tasks.
• Established Standard Operating Procedure (S.O.P), Work Instruction (W.I) for all the critical
processes to ensure work process is done appropriately based on quality standard and
specification.
• Implement Corrective & Preventive Action Approach (8D Approach) .
• Improve process performance by setting up QCC Group and provide trainings such as Total
Preventive Maintenance for technicians/engineers to be competent in Preventive Maintenance.
Target for zero breakdown -Reduce, improve, regular & forecast maintenance.
• Implement Innovative Creative Circle – to enhance innovation among workers, improve
quality and reduce cost.
Achievements
 BEST QUALITY PERFORMER AWARD, SABIC (2 PROJECTS) – 2014 & 2016BEST QUALITY
PERFORMER AWARD, NDIA PROJECTS – 2010 & 2012

Work history

Quality Engineer| Oct 2013 – present
• Follow up process needs from drawing, customer &
updates all QC Guideline (QSI, IPQC, OQC & CTQ
Checklist) accordingly.
• Responsible to prepare & reply 8D report based on
customer complaint.
• Perform Internal Control Plan Audit & auditee for
External Control Plan Audit.
• Follow up for any Corrective & Preventive action for
each quality issue raise up.
• Working with Engineering (NPI Team) & Production for
new product introduction.
• Working with engineering team for DPAP submission.
• Follow up any CN implementation at production line &
update the 1st serial number to CN personnel.
• Prepare a release package report for any new SKU run at
production line & submit to customer for shipment
approval.
• Works closely with CN & ISIR Team for any DPAP
submission.
• Following up CN implementation at production line &
share the updates with CN team.

Quality Engineer| May 11 – Sep13
• Responsible on the monitoring & controlling for all
subordinates and ensure smooth operation of quality
activities.
• Establish the training and retraining program for all
subordinates.
• Ensure all subordinates understanding on company’s
quality system, rules and regulation.
• Responsible to prepare & reply 8D report based on
customer complaint.
• Working with Engineering (NPI Team) & Production for
new product introduction.
• Control all Inspection Plan based on customer request.
• Do internal Control Plan Audit for all main & sub line.
• Update & revise IPQC & OQC Checklist based on
customer requirement.

Quality Engineer| Jan 10 –
April 11
• Responsible on the monitoring& controlling for all
subordinates and ensure smooth operation of quality
activities.
• Responsible to prepare & reply 8D report based on
customer complaint.
• Initial the Corrective and Preventive Action request
pertaining to the quality issue arises and follow up on
the effectiveness of action in places.

PROFESSIONAL EXPERIENCES

January 2018 – May 2019 Project Engineer

Professional achievement
 Project management of multiple lift upgrading projects at a time.
 Coordination with contractors for construction activities, document submission for PTW application, arrangement of parts delivery to site and etc.
 Issue requisition to contractor for upgrading works, analyses the quotation and shortlist contractor for upgrading works.
 Resolve technical problems in lift upgrading works and carry out site inspection.
 Prepare progress report and submit to customer and management for review.
 Raise purchase requisition to purchase materials required for the project works using ERP.
 Arranging quality review activities after the upgrading works completed and ensure quality issues resolved before handing over to customer.

May 2014 to August 2016 System Engineer
Stratech System Pte Ltd

Professional achievement
 Provide technical support and troubleshooting of the equipment.
 Perform calibration of the Electro-optical sensor system.
 Assist in assembling of electrical and mechanical component.
 Hands on experience in electrical cable wiring and testing.
April 2012- April 2014 Senior Project Engineer

Professional achievement
 Production management. Planning, organizing, and controlling of the chemical blending production.
 Working and follow up closely with logistic and contractor that production and delivery are always completed in short duration period (a week), on time.

 Estimate the raw material amount required for blending production.
December 2010- April 2012 Mechanical Engineer
Orica Mining Services Pte Ltd

Professional achievement

Manage and coordinate the following projects on time and successfully:
• Shah Alam Upgrading and Capacity Ramp Up Project- 2011
• Maxipump Unit Project- 2011, End User: Hyundai Corporation
Duties in the above projects:
 Project Management, coordination with customer, engineering team, and contractor.
 Liaise the plant upgrading activities with plant manager, contractor etc.
 Prepared sketch using AutoSketch for contractor to get quotation.
 Create BOM
March 2007- June 2010 Project Engineer

Professional achievement

Manage and coordinate the following technical projects and complete it successfully on time and within budget:
• Chemical Injection Package- Butadiene Storage Project- End User VOPAK Terminal Singapore
• Sodium Hypochlorite Injection Package- Tanjong Priok Terminal Project- End user: VOPAK Indonesia
• Heavies Tank pump package- DMA Development Project- End User: Chemanol Saudi Arabia
Duties in the above projects included:
 Project management, coordination with sub-supplier for equipment technical documents review and submission.
 Plan and schedule the project using Microsoft Project.
 Monitor project and progress reporting to customer.
 Cost estimation of the new project tendering.
 Compilation of final documentation, MDR and IOM.
 Prepare testing and commissioning procedure. Carry out on-site testing and commissioning.

October 2004- December 2006 Project Engineer

Professional achievement
1.Platformate Splitter Unit (PSU) Project (Client: Shell Eastern Petroleum Pte Ltd)
This is a platformate Splitter Unit Plant EPC project. My duties are as following:
 Project coordination, organizing and monitoring.
 Project planning using Microsoft Project.
2. Cooling Water Outlet Project (Client: Saraya Chemical Pte Ltd)
 Project coordination, organizing and monitoring.
 Project planning using Microsoft Project.
3. Assist project manager in projects tendering of EPC projects

E X P E R I E N C E

SENIOR ASSOCIATE (QMS) – (JAN. 2019 – PRESENT)
Johor Bahru, Malaysia
▪ PIC in QMS activity of setting and monitoring metrics of performance and
KPI’s of the QMS (CAPA, change control, OOS, OOT, deviations, incident,
calibration and preventive maintenance) in QCA department.
▪ Expedited the timeline for closure of opened QMS elements documentation
through detailed planning and concise write up.
▪ Specialized in utilizing root cause analysis for non-conformance and other
QMS elements investigation.
▪ Streamlined the CAPA design pertaining to any non-conformance based on
SMART approach (specific, measurable, achivable, relevant and time-bound)
to close the gaps of non-compliance.
▪ Identify and prepare training materials derived from non – conformance,
OOS, CAPA and other QMS elements.
▪ Impart training to relevant identified personnel from QCA department
and/or other department.
▪ Manage and maintain training record of QCA personnel
▪ Responsible in preparing investigation report for raw material, packaging
material, utility (water) and solvent.
▪ Navigated various change control procedure from the initiation stage until
closure through Trackwise system for QMS elements documentation
▪ Handling of Lab Incident investigation and ensuring proper closure of the
lab incident.
▪ Authored various protocol and reports (analytical method verification/
analytical method validation/study protocol) for QCA department
▪ Preparation and continuous improvement of SOPs, EOPs, Specifications and
ensure procedure updated in accordance to stipulated interval and as per
cGMP requirement / latest pharmacopoeia revisions.
▪ Ensure adherence to cGMP, GDP, GLP and compliance requirements.
▪ Ensure the proper housekeeping and cleanliness is maintained in QC
Analytical department.

SENIOR ASSOCIATE (RAW MATERIAL) – (JULY 2018 – JAN. 2019)
Johor Bahru, Malaysia
▪ SME for queries related to raw materials section for internal and external
audits from USFDA, NPRA, EMA and ANVISA
▪ Coordinated with other team members in preparing documentation for
deviation, out of specification and laboratory investigation and facilitate
root cause analysis for raw materials section in QCA department
▪ Appointed as qualified reviewer for :
▪ Data audit trails for data generated from HPLC, GC – FID, FITR, KF
– Autotitrator and UV – Vis spectrometry
▪ Analytical test report, result accuracy and CoA
▪ Well versed in execution of analytical method validation and method
transfer for in-house and compendial methods

ASSOCIATE (RAW MATERIAL) – (DEC. 2017 – JULY 2018)
Johor Bahru, Malaysia
Accomplished in executing qualitative and quantitative testing for raw
materials as per United States Pharmacopeia (USP), European
Pharmacopeia (EP) and Indian Pharmacopeia (IP)
▪ Engaged in raw material sampling activities from production lines such as
solvent recovery plant, drug substances and drug product facilities
▪ Assigned as qualified trainer for materials related to raw material section
▪ Demonstrated excellent handling of various analytical instruments such as
GC – FID, UV-Vis Spectrometer, KF – Autotitrator, Polarimeter and
Densitometer
▪ Volunteered in leading the water qualification testing team in QCA
department

ASSOCIATE (IN – PROCESS) – (JULY 2015 – DEC. 2017)
Johor Bahru, Malaysia
Well capable and experienced in handling In – process testing on API and drug
product for Biosimilars: Human Insulin, Insulin Glargine and Insulin Aspart
▪ Documented quality control reports for the sample with detailed summary of
the tests conducted for approval or rejection useful for further analysis
▪ Analyzed cleaning samples from production line using TOC analyzer for CIP
and SIP verifications
▪ Conducted qualitative analysis for residual solvents from solvent recovery
plant using GC – FID and KF – Autotitrator

TEACHING ASSISTANT (FACULTY OF BIOTECHNOLOGY AND BIOMOLECULAR
SCIENCE) – (2012 – 2015)
Selangor, Malaysia
▪ Guided undergraduates for their laboratory skills during their practical
session for Enzyme technology subjects
▪ Supervised final year projects for the assigned undergraduates
▪ Showcased experience in troubleshooting various research protocols

TRAINEE – (2011 – 2012)
Pahang, Malaysia
▪ Familiar in handling of HPLC, GC and Sonicator
▪ Verified the MSDS of the chemical inventory in the laboratory

Working Experience
September 2016 – Present
Senior Associate Microbiologist – QCM Department
– Involve in projects (planning, execution and completion) which related to submission purposes to regulatory of other countries.
– Closely work with QA teams, Parent Company team and Regulatory teams in completing all QMS elements which related to regulatory queries.
– Involve in implementation and usage of LIMS.
– To perform product testing of raw material, in process, packing material, cell bank testing and finished product sample.
– Initiate Preservative Effectiveness Testing (PET/AET) for Final Products (FP) and Stability samples at end of shelf life.
– Perform Disinfectant study for all disinfectants and hand sanitizer’s used in laboratory and company.
– To perform visual inspection for cartridges or vials during media fill/Aseptic process simulation (APS).
– Prepare and update the test report, analyze the results and prepare trending for the results obtained within the required lead time.
– Report and investigate for any non-conformance, Out of Specification (OOS) or deviation occurred due to analysis or any other microbiological analysis.
– Initiation of change management for SOP, EOP and Study Protocol if required.
– Prepare protocol, specification, Standard Operating Procedure (SOP), Equipment Operating Procedure (EOP) and other documents according to the current requirement and relevant references.
– To perform the sub culturing of in house isolates.
– Maintain the inventory stock of consumables, reagents and media.
– Maintain the equipment in Quality Control Microbiology Laboratory (Validation, Verification, Calibration, Requalification, and Performance Qualification).
– Perform daily accuracy check or verification for lab equipment as required.
– Ensure all glassware for sampling and testing activities are sterilized or depyrogenated using the qualified equipment according to the approved procedure.
– Ensure the temperature, relative humidity (RH) and differential pressure is monitored for Quality Control Microbiology Laboratory.
– Maintain the cleanliness of Quality Control Microbiology Laboratory; ensure the cleaning and disinfection activities are performed according to the schedule.
– Conduct training on the procedures related to equipment, sampling or microbiological analysis to team.
– Lead, guide and advice the team in testing, sampling and documentation.
– Maintain the employee personnel record according to Good Documentation Practice (GDP).
– Ensure all the related activities perform in Quality Control Microbiology Laboratory strictly adhere to laboratory policy, Good Laboratory Practice (GDP), Good Manufacturing Practice (GMP) and laboratory safety guidelines.
– Take part in preparation and involve during Audits and post-Audits (Mylan, Sothema, Mexico, EMA, Incepta , ANVISA, FDA, NPRA, Canada and Saudi FDA).
– Involve in Environment, Health & Safety (EHS) audit.
– Involve in internal audit and lead the team.
– Member in Institutional Biosafety Committee (IBC).
– Committee Member in Environment, Health & Safety (EHS)
– Involve in cell bank receiving, handling to external lab testing. Involve in internal lab testing for cell bank.
– Issue of raw data logbook/checklist/test report/log sheet for record entries.
– Perform any other duties assigned by the immediate superior or Head of Department (HOD).
– Checking and Reviewing of test data sheets, logbooks, test reports for data accuracy and adequacy.
– Assist on performing any other microbiological analysis including in the study activities, investigation studies and preparing reports for these activities.
– Assist in the fumigation activity for all clean room areas of Quality Control Microbiology Laboratory.
– Perform microbiological testing (Endotoxin, Bioburden) for water.
– Perform environmental monitoring of the clean room.
– Perform microbial characterization (Gram stain, catalase, oxidase and coagulase test).
– Perform microbial characterization via VITEK 2.
– Performing trending for water, environmental monitoring and maintain historical files on organisms found in classified areas and trending.
March 2014 – September 2016
Microbiologist (QC Department) at Innobiologics Sdn Bhd
– Performing microbiological testing on samples (Test Method-HPC, MLT, Membrane filtration, Mycoplasma Identification, Bacterial Identification)
– Handling testing and preparing monthly report and data trending on water samples (RO, Pretreat, WFI and Steam), raw material, environmental testing, and personal monitoring
– Performing water sampling at utility area and cGMP plant (Grade C and Grade D)
– Performing yearly equipment verification and preparing related reports
– In-charge on DOSH/JKKP inspection and preparing related documents
– Reviewing test result and preparing reports
– Handling OOS report on test result and equipments
– Handling and ordering items need to be purchase
– Conduct internal audit and prepare audit reports
– Take part and be responsible during NPCB audit
– In-charge on investigation in cGMP plant (Grade C and Grade D) if result is not in specification
– Conduct training and assessment for new comers and refresher training for current workers
– Preparing and updating SOP’s, Form’s, WIR and Logbook
– Involve in CAPA
– Involve in validation study
– Performing Endotoxin test (LAL) on WFI, Steam, Raw Material and Product substances
– Performing Endotoxin reagent qualification
– Performing depyrogenation verification yearly
– Be on standby to perform urgent testing during projects
– Attend workshop on 2015 Lonza Endotoxin Detection Workshop
– Involve in client’s project and completed successfully
– Attended Training on Good Aseptic Practices and Sterile Products organized by MOPI and presented by SeerPharma
– Attended training on ‘ Bengkel Strategi Pembungkusan’ by MOSTI
– Attended cell culture training at Innobiologics

April 2013 – March 2014
Microbiologist / Lab Executive (QA Executive) at Meditech Gloves Sdn Bhd, Nilai Negeri Sembilan
– Conduct microbiological test on surgical and exam gloves
– Also experience on physical lab testing that been conducted in the lab
– Have introduction on CAPA and SIX SIGMA
– Preparing related documents after each test.
– Had training on Introduction on ISO 13485
– Conduct few projects on environment and equipment cleanliness.
– Auditing external vendors and prepare reports and also doing internal Audits and prepare reports.
– Have experience Control the overall quality of product from start upto end-product, packing and shipment to customers.
– Experience in training new staff / operators especially foreign workers.
– Experience in in doing calibration and validation of equipments.
– Committee member in Environmental Safety and Health team.
– Involve in training staff on safety at working area

Jan 2013-March 2013
Trainee Scientist at Aurigene Discovery Technologies
– Experience in preparing media for cell culture and handling; subculture cell
– Doing cell culture work
– Performing PCR
– Testing drugs that been provide onto the cell

EMPLOYMENT HISTORY

January 2018 – Present
Position Title (Level) : PROJECT MANAGER
Role : Manager
Industry : Civil/Construction
Project Involved : Cadangan Pembangunan Dan Pembesaran Tapak Pelupusan
Selamat Sedia Ada Di Dalam Kualiti Alam Waste Water
Management Centre Bukit Pelandok, Port Dickson, Negeri
Sembilan. (RM89 mil)
: Slope Protection Works at Sungai Besi – Ulu Kelang Elevated
Expressway (SUKE) Package CA4 (RM6.7 mil)
Current Project : NUF DSF 3, Lynas, Gebeng (RM6.1 mil)
Job Achievements :
 Managed, monitor, planning and lead Project and Site Staff
 Daily reporting about progress, non compliance, delay in work to the Board Director.
 Liaising with clients, subcontractors and other professional staff
 In charged in site inspection and supervisions at site.
 To attend site meeting/technical meetings and work closely with the consultant to
plan and solve technical issues that arise during the project implementation.
 Ensure projects meet agreed specifications, budgets or carried out as prescribed and
by deadline (timescale).
 To develop Project Quality Plan, method statement, closing Non-conformance and
QA.QC (material submission and material testing).
 Plan and organize all contract workers and project team to ensure the safety, health
regulation and quality at site are carried out.
 Actively monitor the work environment for hazards, identifying and highlight possible
risk on project.
 Provide technical advice to ensure any technical issues are resolved on time.
 Plan work on site including delivery of material and progress at work.
 Check for all documents, material submission, construction drawing and specification.
 Manage all costs related to projects, from the initial calculations to the final figures.
 Check/review QS work and engineers work.
 Prepare Work Order, project costing/budget, taking off, variation order and all
documents related with claims.
 Prepare and evaluate progress claim and sub-contractors claim.
 Liaising with TNB’s for design and proposal approval for monopole’s slope protection.
 Prepare project budget, quotation and involve with tender evaluation and tender
price.

June 2017 – January 2018
Position Title (Level) : SENIOR PROJECT ENGINEER
Role : Senior Engineer
Industry : Civil/Construction
Project Involved : WLP RSF4 – Earthwork and Liner Work at LYNAS (M)
(RM2.9mil)
: Sungai Udang Landfill, Melaka (RM1.8mil)
: Proposed Mixed Development at Estuari Puteri Habour, JB
(RM0.9mil)
Job Achievements :
 Manage and lead Project – Earthwork and Liner Work at Lynas Malaysia, Project –
Sungai Udang Landfill and Project – Mixed Development at Estuari Puteri Habour, JB
 Assist General Manager in all aspects of a project.
 Daily reported about progress, non compliance, delay in work to the General
Manager and Board Director.
 Liaised with clients, subcontractors and other professional staff • In charged in site
inspection and supervisions at site.
 To attend site meeting/technical meetings and work closely with the consultant to
plan and solve technical issues that arises during the project implementation.
 Ensured projects meet agreed specifications, budgets or carried out as prescribed
and by deadline (timescale).
 To develop Project Quality Plan, method statement, closing Non-conformance and
QA.QC (material submission and material testing).
 Planned and organized all contract workers and project team to ensure the safety,
health regulation and quality at site are carried out.
 Actively monitor the work environment for hazards, identified and highlight possible
risk on project.
 Provided technical advice to ensure any technical issues are resolved on time.
 Planned work on site including delivery of material and progress at work.
 Prepared and checkied for all documents, material submission, construction drawing
and specification.
 Manage all costs relating to projects, from the initial calculations to the final figures.
 Prepared monthly claims if needed and checked/reviewed QS work and engineers
work.
 To assist Contract Manager in tendering and Pre/Post Contract aspect.
 Involved in marketing and ISO audit for project.

November 2014 – May 2017
Position Title (Level) : Project Engineer
Role : Engineer
Industry : Engineering
Project Involved: : Projek Landasan Keretapi Dari Subang ke Terminal Skypark
Subang Fasa 1 – River Improvement Work’ (RM24mil)
: Riverbank Protection Works for the bridge over Sg. Klang
KM14.15, Section C6, North Expressway (RM1.2mil)
: Riverbank Protection Works for the bridge over Sg. Slim
KM375.65, Section C2, North Expressway (RM0.9mil)
Job Achievements :
 Managed and lead 3 Projects
 Assist General Manager in all aspects of a project.
 Daily reported about progress, non compliance, delay in work to the General
Manager.
 Liaised with clients, subcontractors and other professional staff.
 In charged in site inspection and supervisions.
 To attend site meeting/technical meetings and work closely with the consultant to
plan and solve technical issues that arises during the project implementation.
 Ensured projects meet agreed specifications, budgets or carried out as prescribed
and by deadline (timescale).
 To develop Project Quality Plan, method statement, closing Non-conformance and
QA.QC (material submission and material testing).
 Planned and organized all contract workers to ensure the safety, health regulation
and quality at site are carried out.
 Provided technical advice to ensure any technical issues are resolved on time.
 Planned work on site including delivery of material and progress at work.
 Prepared and do the checking for all documents, material submission, construction
drawing and specification.
 To assist Contract Manager in tendering, QS in progress claim, budget and all
Contract aspects.
 Involved with marketing and ISO audit for Project

June 2014 – October 2014
Position Title (Level) : Quantity Surveyor
Role : Quantity Surveyor
Industry : Construction – High-Rise Building
Project Involved : Foresta Condominium, Bandar Sri Damansara
Job Achievements :
 Manage, supervise and coordinate all project activities and resources relating to
the assigned projects.
 Plan and constantly follow up on the project progress & schedule and ensure
works are done in accordance to construction drawings.
 Liaise with clients, consultants, suppliers, sub-contractors, supervisors and all
relevant parties involved in the project.
 Preparing Letter of Award, quotations and Debit Note for NSC and SubContractors.
 Ensuring the material wastage is within on budget.
 Evaluating and preparing sub-contractors claims.
 Perform taking off quantities.
 Handling of Variation Orders.
 Assisting Project Manager for E.O.T and handover project. (High Rise Building)
 Checking all R.F.I, A.I and E.I to prepare Variation Orders.

August 2013 – January 2014
Position Title (Level) : Contract Executive
Role : Quantity Surveyor
Industry : Kitchen cabinet, wardrobe and appliances
Project Involve : Light Collection 3, Penang (Town House/Condominium), Six
Ceylon Condominium, Bukit Ceylon KL, Ara Hill
Condominium Ara Damansara and etc
Job Achievements :
 Controlled project cost and ensured overall budget of the projets is maintained
from inception to completion.
 Evaluated and prepared sub-contractor claims.
 Checked and verified progress claims.
 Administer contracts and ensured VO’s are prepared, as well as finalizing of
project(s) accounts.
 Verified and certifiied of contractor progress claims and payment.
 Follow up projects payment’s progress.
 Tracked, recorded , filled and controlled all documents such as claims, payment
vouncher, VO’s, site instruction’s and etc.
 Prepared site instruction for sub-contractor.
 Liased with clients, main contractors, suppliers, project manager and site person
in-charged.

March 2012 – August 2013
Position Title (Level) : Site Engineer
Role : Junior Executive
Industry : Contractors-Building, General
Job Achievements :
 Managed construction project ‘Proposed Housing Development Bandar Putra
(Phase 4), comprising 54 units of 2-storey twin and 2 ½ storey On Lot 28
735, Mukin Kuala Kuantan, Kuantan, Pahang.
 Reported daily progress, non compliance, delay in work to the Project Manager
 Liaised with clients, subcontractors and other professional staff
 In charged for the construction site inspection and supervisions
 Ensured projects meet specifications, budgets or carried out as prescribed and by
deadline (timescale)
 Supervised, planned and organized all contract workers to ensure the safety,
health regulation and quality at site are carried out
 Actively monitor the work environment for hazards,identify and highlight possible
risk on project
 Provide technical advise to ensure any technical issues are resolved on time
 Accurately inventorying the jobsite and ensuring that the supplies are properly
maintained
 Planned work on site including delivery of material and progress at work
 Prepared and checked all documents (RFI and PMK), material submission,
construction drawing and specification
 Familiar with ISO9001 : 2008

WORKING EXPERIENCE

POSITION : QA TECHNICIAN (Metrologies)
WORKING PERIOD : JUL 2019 – JUNE 2021

-To lead and support QA engineer/manager with metrologies activity including
FAIR activity for new products and existing part also jig fabrication,MSA study
and CP/CPK Measurement.
-Responsible on creatng program using SmartScope, CMM, Roundness Tester
for new and existing part for production measurement run use including
program adjustment.
-To prepare material and conduct training for QC personel on basic equipment
programming compatibility, MSA and troubleshooting.
-Create Operation Procedure and checking method fro FAIR measurement
based on 2D drawing requirement and any additional request from RDD
department to ensure product to be measure based on given specifications
-To Suppprt Quality and Process team on part programming and
manage/escalate any quality issue arise during in-process and out going
inspection
-Responsible for internal and external calibration arrangment and measurement
for all tools and equipment

POSITION : Asst. FA Engineer
WORKING PERIOD : AUG 2016 – JUN 2019
-Responsible for FAIR checking includes new product and machine model
changes activity.
-Responsible on creating part program and checking method for measurement
equipment for first article inspection and QC daily measurement based on given
drawing from customer
-Prepare and conduct training for new member for QA/QC about equipment and
program knowlage to keep production run as per schedule.
-Involve or to lead MSA study, CP/CPK study activity before part is release for
mass-production run.

PROFESSIONAL EXPERIENCE

Quality Engineer 2
05-2017 -> Present
o Review all supplies, internal, and customer discrepancies, coordinate and track the
effectiveness of corrective/proactive action efforts
o Develop and maintain QA plans and timeliness of global new product introductions
utilizing Advanced Product Quality Planning and Process Optimization specific to the
customer.
o Executing all Quality Control functions to ensure products follow quality requirements
o Provide support for all quoting activities by participation in initial process design,
development, and implementation phases
o Evaluate and provide input to inspection processes via inspection aids and
instruction guidelines
o Drive proactive participation with suppliers and (when possible) aid in their process
improvement efforts.
o Support and focus corrective action efforts and utilizing the SPC data and corrective
action tracking package and create and implement any meetings, procedures, or
team-building concepts as necessary as part of the corrective/preventative effort
o To conduct AQP closure with team for all new product launch and observing yield
performance to ensure meet the requirement goal from customer.

Quality Engineer 1
08-2015 -> 05-2017
o Ensure compliance to incoming inspection plan for subcontractor.
o Audit sub-contractors’ process, including subcontractor committed corrective
action and track its effectiveness
o Prepare Quality documentation related to material inspection and measurement
o Escalate the need to stop shipment/stop production to QA Manager when suspect
of bad quality
o Promote and enforce the Quality consciousness among QC personnel and
manufacturing personnel
o Review FAI reports, 8-D and CoC reports from sub-contractors for compliance and
effectiveness
o Educate and train sorter, manual assembly operator and QC inspectors
o Communicate with customer on customer complaints, writing 8-D reports or analysis
reports and closing of complaints, including recall, if required

Manufacturing Engineer
10-2013 -> 08-2015
o Responsible for mechanical trouble shooting in order to reduce the down time.
o Identify analysis and implement preventive maintenance to avoid reoccurrence of
breakdown or minimize unplanned down time.
o Responsible for maintenance cost.
o Material and spare part maintenance cost for all the splicing machine and cleaning.

CAREER

Nov 2017 – Present Field Service Engineer

Responsibilities:
• Safely Execute offshore well completions and well intervention principal
product installations consisting of ERD Permanent Downhole Gauge
(PDG), Digital Intelligent Artificial Lift (Silverwell), Memory Downhole
Camera (Abrado), Wireline Applied Stimulating Pulse (Bluespark),
including Real-time Drilling and Completion Data Monitoring (Petrolink)
and other types of services offered throughout Neural Oilfield Services.
• Conduct onshore job preparations prior to equipment loadout to
offshore.
• Perform tool and equipment servicing & maintenance in accordance to
schedules & procedures for pre and post jobs.
• Provide job reports and documents either offshore or onshore based on
principal product installations, SIT FAT or FIT completed.
Achievements:
• Successfully installed 1 HPHT well with PDG for HESS Bergading field.
• Successfully installed 3 Dual string wells with PDG.
• Successfully installed PDG for 14 wells with no loss time recorded.
• Successfully and safely completed 2ea Batch Completions PDG
installations which altogether are 10ea wells for SEA Hibiscus at St
Joseph & South Furious field earlier than expected completion date.
• Successfully executed 2 pilot “First in the world” Digital Intelligent
Artificial Lift (DIAL) installations (Multi-drop DIAL completion and Multidrop DIAL Dual string installation) for Petronas Carigali at Dulang field.

July 2013 – Feb 2014 NDT Assistant / Helper

Responsibilities:
• Assist in Non-destructive Testing (NDT) inspections.
• Buffing and removing of corrosion or dirt from blast joints, tubings or
client equipment and tools prior to NDT inspections.
Achievements:
• Acquire knowledge and skills on the NDT inspection methods such as
Magnetic-Particle Inspection (MPI), Liquid-Dye Penetrant Inspection
and also Visual Inspection under API Specifications.

June 2011 – Oct 2011 Wireline Field Specialist Trainee

Responsibilities:
• Engaged with Cased Hole Wireline field specialists and engineers in their
job routine to operate, simulate and calibrate wireline tools and
equipment.
• Involve in wireline job preparation and maintenance.
• Involved in wireline offshore job executions.

Achievements:
• The only intern for Schlumberger from GMI to only go offshore during
internship period.
• Gained wireline skills and knowledge on the tools and techniques
required for operating offshore jobs.
• Acquired the opportunity to work offshore as an intern and engaged
with the Field Engineers and Specialist to conduct a HSD Perforation Job
in GOPA Murphy in July 2011, offshore job in Bintulu, Sarawak and also
a Hyperdome Tubing Puncture Job at West Menang (Seadrill) Murphy in
October 2011, an offshore job in Sabah, Malaysia.
• Produced a systematic inventory system for wireline warehouse tools
and equipment.

EXPERIENCES

1. (Jan 2015 – Present)
SENIOR TECHNICAL EXECUTIVE
PROJECT MANAGEMENT
Coordinate local parts development as per main event
projects time line.
To study and Interpret technical drawing, parts list and
specifications for localization activities.
Liaise and monitor vendor involvement in localizations
activities. Also need to follow up with vendors in every aspect
of development (sample / prototype preparation, tooling and
jig fabrication and etc) and to ensure the vendors can meet
our target TTO, PP and MP.
Liaise with vendors for parts testing according to MES
(Mazda Engineering Standard).
Recommend countermeasure and action required on issues
related to part development.
Liaise and communicate with Mazda Japan Engineer for any
R&D issues, testing and parts approval advice.
QUALITY MANAGEMENT
Review all the related APQP documentation such as Control
Plan, SOP’s, Check-sheets and etc.
Approve Inspection Data for Prototype / 1st Sample before
supply for TTO event and PP event.
Approve GO or NO GO for MP tooling (after TTO & PP event)
Frequent process audit at suppliers to ensure suppliers
producing Mazda’s parts at the highest quality & capability.
Control Engineering Change for Local Parts based on details
information provided by Mazda Japan.
PURCHASING MANAGEMENT
Support regarding Engineering Change / Supply Chain
change if it has to consider for any cost revision.
Anchor and control local parts supply chain for TTO and PP
events. Liaise with Purchasing for PO issuance to make sure
suppliers supply the parts accordingly.
Working together for cost improvement activities at local
suppliers.
Initiate local part list for RFQ stage & PO preparation.
PLANT OPERATIONS
Review and recommend local parts packaging standard to
Plant Logistic / Supply Chain Operation.
Initiate parts supply route and recommend in plant logistic
to plant person in charge if related with local parts supply.

2. (Feb 2013 – Jan 2015)
PRODUCTION ENGINEER
GENERAL
Represent company for any meeting required by customer.
Act as a window between HQ & Pekan as well as customer.
Ensure the direction from Top Management are distributed
among employees
5S Internal Auditor and DRB-Hicom Group Co-Auditor.
Autonomous Maintenance DRB-Hicom Group Co-Auditor.
PRODUCTION
Mainly in charge of manpower utilization, material handling,
method of instruction and machine capability in production.
Handle daily production issues raised by the Customer.
Liaise closely with Customer to fulfil delivery requirement.
Check all sheets required and proper recording & reporting.
Prepare Monthly Progress Report and present to General
Manager.
Study and proposed Line Improvement to reduce cycle time.
Prepare the QMS Documentation for ISO 9001.
Forecast usage & raise purchase requisitions for Production
consumables.
Assist Project on New Product Introduction and trial.
Prepare and propose an item to be included in CAPEX and
OPEX budget.
QUALITY
Monitor all the process to follow procedure and control plan
as per standard.
Verify any abnormalities for all production processes.
Ensure all output meet customer requirement.
Assist Quality Manager to handle quality issues.
Assisting Quality Manager to execute the QMS.
FINANCE
Assisting Finance to seek for the approval of DO from
Customer.
Submission of Delivery Order to Customer’s Finance.
Submission of CJP 1 and CJ 5 Renewal to Custom.

3. (July 2011 – Jan 2013)
PRODUCTION ENGINEER
Enforce and implement the ISO/TS 16949 Quality
Management System
Enforce and implement the ISO 14001 Environmental
Management System
Production planning / scheduling for manufacturing
automotive equipment’s
Organize the daily production activities
Monitor all the process to follow procedure and control plan
as per standard
Forecast usage and raise requisition for production
consumables
Work closely with departments for process improvement &
product quality assurance
Handle day-to-day production issues
Actively participate on Kaizen, Quality Improvement
activities
Check all check sheets required and proper recording and
reporting
Verify any abnormalities for all production processes
Liaise closely with all departments on fulfilling delivery
requirement
Ensure the implementation of MSDS at any related
production area

Experience

Mar 2020 – Present
(1 years 6 months) Logistic Assistant

scan material use anlyser scanning,and paper work for goods in and goods out

Oct 2017 – Present
(3 years 11 months) Production Leader

preparation material for production and management for A and B department

Experience
Jun 2020 – Present
(1 year 3 months)
Production Manager

• Oversee and Manage daily operations of 7 production departments to meet customer’s requirement for product quality and delivery timeliness.
• Provide strong leadership to employees on the production floor, ensuring high morale, teamwork, good employee relations, and promote team collaboration across the organisation.
• Developing, implementing and monitoring of quality standards, production SOP, guidelines and work instructions.
• Identify, initiate and participate in continuous improvement program, cost reduction, yield and productivity improvement projects with supporting departments to optimize manufacturing operations.
• Manage discipline, training, succession planning and organization of 73 work force.
• Ensure complete compliance to approved QMS, HACCP, GMP and 5s programs.
• Effectively plan and manage production schedule to achieve highest productivity.
• Collaborate and work closely with cross functions to resolve daily production issues.
• Ensure safety awareness of working conditions and production operations for the safety of employees.

Apr 2019 – Mar 2020
(11 months)
Assistant Quality Assurance Manager

• Oversee and Provide Quality Leadership to ensure the production of high quality safe and legally compliant products.
• Collaborate with various departments not limited to Production, Purchasing, Engineering and HR to provide guidance on audit requirements and support them towards proper implementation and compliance.
• Lead continuous improvement to meet the desired product quality and customer expectations.
• Provide governance of the Quality and Food Safety Management system and lead implementation of quality standards in the plant.
• Ensure consistent implementation of corrective actions and conduct root cause analysis for preventive measures for issues that arise in the plant and through
• Lead regulatory audits (DVS), Certification Audits (ISO9001,ISO2200,HACCP,GMP) and Customer Audits(YUM!,SQMS etc.).
• Conduct appropriate training in all aspects of quality systems and programs to ensure compliance with established quality process/procedures.
• Conduct supplier audits to ensure compliance to internally established standards.
• Serve as first point of contact for all customer quality inquiries and ensuring timely and professional response to Customer Complaints.
• Lead for HACCP Plan development and implementation.
• Lead QA Team to conduct internal Quality, GMP and HACCP audits.

Oct 2017 – Feb 2019
(1 year 4 months)
Food Safety System/QMS Consulting/Free Lance

• Provide consultation to plant design as to meet HACCP & GMP Requirements.
• Lead and successful in obtaining HALAL, HACCP and GMP Certifications.
• Develop and implement the Food Safety Management System, HACCP Plan and assist in Product Labelling development as per regulatory requirements.
• Conduct training for employees and evaluate effectiveness to ensure compliance to Food Safety and GMP requirements.
SC Food Sdn. Bhd. – (Paste & Condiments)
• Provide Consultation and Review ISO22000 & HACCP for plant.
• Lead and successful in obtaining ISO22000 & HACCP Certifications.
• Conduct internal audit and provide gap analysis on Food Safety Management System.
Bun Hoong Food Industry Sdn. Bhd. – (Fried Shallots/Onions)
• Review HACCP and conduct gap analysis on all requirements, documentation & records.
• Conduct training on CCP requirements, introduce purchase of new metal detector, as well as verification and validation procedures.

Sep 2015 – Aug 2017
(1 year 11 months)
R & D Technologist

• Involved in product Research. Improvement & Development of margarine products complying with food regulation (artwork, nutrition etc.) and quality standards.
• Provide training to new joiners, sales and marketing team on basics of oil and fat and new products.
• Lead in developing quality processing parameters for margarine products conducting trouble-shooting on processing, manufacturing control.
• Coordinate with sales & marketing on product development matters and provide technical support for customers as required.
• Support QA team in quality control of internal manufactured products.
• Collaborate with pilot plant engineer for new products trial and perform evaluation of products.
• Conduct sample analysis for margarine products and product matching.
• Plan and assist in application and sensory test of margarine products.

Feb 2013 – Apr 2015
(2 years 2 months)
Quality Assurance Technician

• Perform line inspections addressing deficiencies and non-conformance while ensuring corrective actions taken to maintain product quality.
• Perform routine microbiological and chemical testing of products including sweetened condensed milk, syrups and olive oil.
• Perform pre-operational inspections on production lines ensuring that equipment meets GMP requirement and all products information such as coding etc. are correct.
• Maintain and update specifications for raw ingredient, packaging materials and finished product.
• Enforce the GMPs and work safety for employees, participate in monthly Plant GMP audits.
• Maintain proper calibration and verification of laboratory equipment, schedule external calibration and determined frequency.
• Supervise and work with production in batching of products to meet specifications and quality standards and recommend appropriate actions to solve product deviations when necessary.
• Supervise night cleaning and sanitation to ensure that SSOP’s are being followed and conduct Environmental Swab.
• Coordinate with pest control provider to ensure timely and effective management of pest.
• Verify CCP and OPRP points to ensure that they meet critical limits.
• Assist and work closely with other QA Technicians and managers in preparation for incoming plant audits including SQF and NESTLE.
estle.

Experience

Jun 2013 – Present
(8 years 3 months)
Chemist

• In charge of finished product, raw materials approval and non-conformance.
• Worked as HACCP representative.
• To prepare product quality review report.
• Oversee routine maintenance and quality assurance on lab instruments e.g. GC, NIR, Colourmeter and related instruments for palm oil based product analysis.
• In charge of lab instruments calibration up to date.
• Ensure good housekeeping and good laboratory practice in the lab
• Coordinate 5S activity and lead the continuous improvement & quality projects.
• To set up product stability study for all product range & ensure the data is update accordingly.
• Selected to set up SAP for Quality Management.
– Experienced in data migration processes which are extracts out of legacy system, data cleansing, data enrichment, data load, mock cycle, data validation, data defect, and business sign off.
• Direct involved in successful SAP implementation on June 2015.
• Providing support & managing a group of lab staff during SAP implementation.
• Involved in SAP new material setup, COA profile setup.
• Check and resolve all SAP related issue.

Mar 2010 – Jun 2013
(3 years 3 months)
Chemist

RESPONSIBILITIES:
– Assist Head of Technical to manage and responsible for the daily running and operation of the laboratory on the process quality control.
– Ensuring continuous quality improvement in process control and product quality.
– Coordinates with other relevant department for the proper handling and investigation on the major quality non-conformance. To report independently to the management on effective corrective and preventive action for implementation.
– Control and liaise with major vendors for quality compliance to customer requirements.
– To participate and to provide assistance to all R&D projects jointly with the R&D department and project committee.
– Overall responsible for the coordination of all quality assurance issues, improvement in production control & product quality.

2009 – Mar 2010
(1 year 2 months)
Quality Control Executive

May 2008 – 2009
(8 months)
Research Asisstant

WORKING EXPERIENCE

1.
Position : Technical Superintendent – Laboratory
Department : Technical Service – Laboratory
Industry : Refinery – Oil and Gas
Date Joined : April 2008 Date Left : Present

Jobs Summary

Laboratory Related

1. Supervise Laboratory Technicians and coordinate lab shift activities.
2. Supports lab manning. Supports lab workload.
3. Communicate with all stakeholders related to the business.
4. Issue Certificate of Quality (COQ) and laboratory testing report.
5. Product quality and laboratory equipment troubleshooting.
6. LIMS and SQC control reporting.
7. Chemical stock and gas consumption.
8. ISO 17025 and ISO 14001.
9. Provide training to all new technicians and practical students.
10. Budgeting on consumable items.
11. Calibration and verification.
12. Products: LPG, Propylene, Gasoline, Diesel, Tops, Jet A-1, Naphtha, Platformate, CCG, Propane, Crude, Residue, Wastewater and Sulphur.
13. Plant or Units: LRCC, HDT, HDS, CDU, Merox, Platformer, MVU, Wastewater Treatment Plant.
14. Type of samples: routine process sample, blending sample, after loading sample, final product sample, unscheduled test requests sample, third parties sample, round-robin sample, SQC sample, trial run sample, customer complaint sample.
15. Perform lab testing following international laboratory standards: ASTM, IP, SHELL method.
16. Preparing samples for a third-party lab.
17. Focal for hydrometer verification.
18. Focal for Karl Fisher and HT SIMDIS analyzer.

Safety and Environmental Related

1. Ensure waste from the lab will throw with proper schedule waste SOP.
2. Perform environmental checks such as effluent water quality checks, environmental root causes mapping and scrubber performance checks.
3. Follow safety standards and regulations from the Government and International Standards.
4. Attend company safety meetings.

Experience in Laboratory Analyzer/Equipment/Test.

1. Hands-on Perkin Elmer GC – Clarus 600 & Autosystem XL. To perform LPG, Butane, Fuel Gas & Dry Gas composition check.
2. Hands-on Agilent Technologies Propylene GC – 6890. To perform the Propylene composition check.
3. Hands-on Auto Smoke Point analyzer. Smoke point check for Jet A-1 product.
4. Hands-on Mercury analyzer – NIC (PE-1). To perform mercury content check.
5. Hands-on ICP analyzer – Perkin Elmer (OPTIMA 3300RL). Metals check.
6. Hands-on MTBE analyzer – Agilent Technologies (7890A). To perform MTBE content in Gasoline products.
7. Hands-on LECO CS-200 & C744 analyzer. To perform Carbon content in the catalyst.
8. Hands-on Reformulyzer GC – Agilent Technologies (6890N). To perform Benzene, Paraffins, Naphthene, Olefins & Aromatics content check.
9. Hands-on HT SIMDIS and SIMDIS (D2887) analyzer – Agilent Technologies (G1530A). To perform the simulation distillation tests for heavy products such as Residue.
10. Hands-on UV analyzer – Perkin Elmer (Lambda 20 & Lambda 25). To perform Aromatics and Naphthalene check.
11. Hands-on MCRT analyzer – TANAKA SCIENTIFIC (ACR-M3). To perform the MCRT test.
12. Hands-on Lovibond – PFX-1 Series analyzer. To perform the color check for Jet A-1 product.
13. Hands-on Freezing Point analyzer – Phase Technology. To perform the freezing point check.
14. Hands-on Pour Point/Cloud analyzer – ISL (CPP5GS). To perform the pour/cloud point check for Gasoil product.
15. Hands-on Karl Fisher (Mettler Toledo DL39) analyzer. Moisture content check.
16. Hands-on JFTOT analyzer. To perform the Thermal Stability check of Jet A-1 product.
17. Hands-on Micro Separator analyzer (Emcee Electronics Inc.).
18. Hands-on DVPE analyzer (HVP 972) –Herzog by PAC. To perform the DVPE check.
19. Hands-on Abel analyzer – Herzog (HFP 364). Flash point check for Kero & Jet A-1.
20. Hands-on PMCC analyzer – Herzog (HPP 360) & ISL (FP 93 5G). To perform the flash point check for Gasoil product.
21. Hands-on Distillation (D86) analyzer – Herzog (HAD 627) & PAC (OptiDist).
22. Hands-on Metrohm – Dosimat 685, Dosimat 715 and Titroprocessor 726.
23. Hands-on RON/MON analyzer. To perform the RON/MON testing.
24. Hands-on Oil Test Centrifuge – SETA. To perform the water separation test by centrifuge.
25. Hands-on Cetane Number analyzer- IQT – AET (IQT-LM) & Herzog. To perform the Cetane Number in Gasoil sample.
26. Hands-on HPLC – 1260 Infinity by Agilent Technologies. To check the aromatic content in the Jet A-1 product.
27. Hands-on Water test analyzer – Nalco (DR2800). To perform the water quality checks.
28. Hands-on Lubricity, HFRR by PCS Instruments. To perform the lubricity test in Gasoil product.
29. Hands-on AV Count – STANHOPE by SETA. To perform the particulate content check.
30. Hands-on Density Meter – DMA 4500 M by Anton Paar. Density check for the light products.
WORKING EXPERIENCE

2.
Position : Q.A Technician
Department : Quality Assurance – Laboratory
Industry : Petrochemical – Plastics Polymer (POM, PBT, PPS, LCP)
Date Joined : December 2000 Date Left : March 2008

Jobs Summary

Laboratory Related

1. Perform testing for in-line process samples, final product samples, trial run samples and customer complaint samples.
2. Perform polymer testing included thermal/precision physical test, mechanical physical test, wet analysis and contamination test.
3. Perform lab testing within ISO 9001, ISO 14001 and TS 16949.
4. Monitor SQC data and report any abnormal trends. Do immediate action and preventive action.
5. Plan and do the scheduling for daily testing by referring to production.
6. Issue abnormal reports due to product quality and equipment failure.
7. Doing documentation, filing and storage.
8. Run injection molding machine to prepare lab test specimens.
9. Perform injection molding machine periodic maintenance and servicing tasks.
10. Do checking and changing of gas supply at the gas farm. Do an inventory and make a new order to replace the empty gas cylinder.

Safety and Environmental Related

1. Perform the wastewater treatment plant sample.
2. Ensure the workplace is in a safe condition. Any unsafe conditions and unsafe acts will be reported accordingly.
3. Hands-on chemical inventory and chemical storage. Do housekeeping and inventory updating. Make sure chemicals are labeling by following government regulations.
4. Hands-on chemical schedule waste management. Collect all chemicals waste to the designated area and do inventory reports. Seal and label before transfer the waste to the disposal area and waiting for the third party to come and collect the waste.
5. Involve as a QA Safety Committee and Safety Auditor. To take action on safety manner. Perform monthly safety audits and safety meetings.

EXPERIENCE

2016-2020 Co Team Leader
Managed production team of 40 to ensure aircraft assembly runs
smoothly in terms of Safety, Quality, Cost, Delivery and People within the
business unit.
⚫ Directly involved in Lean improvements cost saving by 20% of consumable
usages.
⚫ Directly involved in trial run for mockup set B787 VF chemical application
for First Article Inspection
⚫ Liaise with B787 VF team such as quality, tooling, procurement, supply
chain production in First Article Inspection (FAI).
⚫ Managed production supervisor to implement corrective/ preventive
action plans
⚫ Initiated and support Kaizen and Lean initiatives for continuous
improvement in the areas
⚫ Involved in the Risks Assessment with EHS department for A330/340
Aileron Project

2010 – 2016 Team Leader
Lead A320/A321 Moveable Fairing team.
⚫ Responsible overseeing day-to-day operation of the team in accordance
with Safety, Quality, Cost, Realization, Team
⚫ Implementing new initiatives for Lean Improvements such as cost
reduction and cost saving to reduce motion and material wastes, cost
saved of 23% of consumables and AGS usages
⚫ Ensuring a clean and safe environment for team members.
⚫ Act as Trainer with collaboration with HR and Lean Department.
⚫ Lead team of 20 individuals for training in Scotland.
⚫ Part of the RCCA team.
⚫ Review Personal Development Review Moveable Team of more than 50
annually.
⚫ Developed Moveable Fairing HIRADC/HIRARC with SHO

KEY WORK EXPERIENCE

Senior ODMS Coordination Specialist
October 2014 – November 2020 (voluntary separation – family reasons)
 Led Plastics organization in designing Integrated Management System
implementation strategic planning, performances data analysis and
monitoring, business process improvements and audits.
 Pioneered Risk Management by developing Risk & Opportunity Matrix,
Rating and Register, which later leveraged across Sadara.
 Led all internal and external audits coordination – liaison with TUV SUD (ISO
9001), Corporate EHS (RC 14001), Licensor and Aramco.
 Led a team to manage Electronic Document Management System (EDMS)
and ensured Intellectual Property requirements are met.
 Maintained documentation for ISO9001 and RC14001 implementation.
 Coached the assigned key teams on the implementation of the integrated
management system across Sadara.
Saudi Kayan Petrochemical Company – Senior Quality System Analyst
August 2010 – September 2014
 Led the organization in implementing ISO standards-based SKIMS (Saudi
Kayan Integrated Management System) and audits.
 Led Saudi Kayan in ISO9001, ISO14001 and OHSAS18001 certifications –
liaison with SGS Middle East.
 Led the organization to be the first organization within SABIC with Amines
Plant certified to GMP by SGS.
 Ensured Amines Plant complies with GMP requirements based on
EXCIPACT and EFFCI standards.
 Led the Risk Management program for GMP.
 Coached the assigned key teams on internal auditing and implementation
of SKIMS and GMP.

Head of QAQC / QAQC Coordinator
November 2007 – July 2010
 Led the organization in implementing Quality Management System and
become the first Shell Refining Company’s main contractor to be certified
with ISO9001 and OHSAS18001.
 Managed and supervised QC inspections and NDT activities, with
appointed technical / third parties.
 Assigned as Client’s rep for regulator’s (Dept. of Safety & Health or DOSH)
inspections / visits coordination.
 Prepared key documentations compilation (i.e. Clients’ Equipment Repair
Procedures, etc) for technical evaluation and endorsement by DOSH.
 Ensured effective plant inspections and NDT activities performed by
competent plant inspectors, NDT teams and third-party plant assessors.
 Maintain key documentations and records in line with ISO9001,
OHSAS18001, ASME standards and customer requirements.

Head of Section / Melaka Assembly Plant
May 2006 – Oct 2007
 Headed Melaka Satellite Assembly Plant (with around 95for overall
operations of an automotive body-parts assembly manufacturing plant.
 Strategized programs to reduce customer complaints by 20% every year.
 Led the plant to achieve ISO/TS16949 certification.
 Established and maintained key documentation for certification and
customer’s requirements – APQP (Advanced Product Quality Planning),
PPAP (Production Part Approval Process), FMEA (Failure Mode Effective
Analysis
 Accomplished an improvement project on “Spot-welding Spatter
Reduction”, won 2nd place in the company’s improvement competition
and the project chosen to be presented in Japan with the company’s
technical principal, Kikuchi.
 Monitored plant production performance and presented monthly plant
achievement to the Senior Management.
 Within this career stint, the plant achieved “Best Supplier Award – Delivery”
from Honda Alor Gajah.
QAQC Engineer
May 2002 – May 2006
 Led the organization in designing Quality Management System
(ISO9001:2008) implementation strategic planning, performances data
analysis and monitoring, business process improvements and audits.
 Assigned as company’s QMR to lead the organization (and its parent
company, Wong Heng Engineering Sdn Bhd) to achieved ISO9001:2008
certifications in one certification process – liaison with Llyod Register Quality
Assurance (LRQA).
 Led in ASME U/U2 and S-Stamp accreditation for Senawang fabrication
workshop – liaison with Llyod Register ASME auditors
 Managed and supervised QC inspections and NDT activities, with
appointed technical / third parties.
 Assigned as Client’s rep for regulator’s (Dept. of Safety & Health)
inspections / visits coordination.
 Maintained key documentations for QMS such as Quality Manual, other 6
mandatory procedures, and for Quality Control such as WPS, PQR, WQT,
ITP, etc.
QAQC Engineer
May 2001 – May 2002
 Maintained company’s QMS and acted as the focal person for internal
audits and external audits (3rd party and customers).
 Maintained key documentations for QMS such as Quality Manual, other 6
mandatory procedures, as well as company’s procedures
 Managed Quality Control laboratory for precision product measurements,
and QC inspection tools calibrations.

Working Experience

1 month as Plant Procurement Manager (July 2021 – Present) —- Product :- Drive Shaft component for Automotive Industries

Job Responsibilities :-
• Job Responsibilities :-
• Responsibility for all Procurement activity in plant to achieve material saving performance
• Monitor Supplier Quality Cost and Delivery
• Support Regional Commodity Management on local suppliers in term of cost and localization
• Support plant on VaVe on material cost improvement and supporting other functions to drive the cost
• Lead make versus buy assessment and drive process in case of local subcontracting
• Indirect material sourcing cost improvement to support for plant

9 years as Commodity Manager (July 2012 – June 2021) —- Product :- Control Valves and Instrument

Job Responsibilities :-
• Job Responsibilities :-
• Develop Strategies in managing and developing Asia Pacific suppliers to meet commodity objectives and to develop a world class supplier base in Asia
• Work with suppliers on risk management to ensure short and long term material availability to world wide manufacturing sites
• Monitor supplier capacity to ensure materials availability. Work with suppliers to implement program to improve lead time and flexibility to manufacturing sites
• Establish and meet cost containment/cost reduction targets by pursuing opportunities through alternate sourcing, design improvements and benchmarking.
• Manage existing Asia supplier base to ensure quality levels and continue cost improvement objectives are maintained.
• Identify new sources for components supporting line transfers and new products
• Support and implement global commodity strategic sourcing programs
• Support Manufacturing plant on Indirect material cost reduction through Ariba on line reverse auction

Reason for leaving :- Exploring new opportunity of roles and technology

10 years and 5 months as Senior Supplier/Procurement Engineer (Feb 02 – June 2012) —- Product :- Storage System and Test Equipment

Job Responsibilities :-
• Job Responsibilities :-
• Sourcing Strategy – Identify and assess Suppliers in term
competitive cost, Quality and technical capability – including
localization in Malaysia
• Cost Reduction Activity – Driving Supplier on cost reduction by
reviewing all areas such as productivity, rejection rate and cycle
time, material cost etc.
• Cost Avoidance – Review tooling cost breakdown, material cost,
cycle time and product processes
• Supplier Qualification – Assessment/Audit before approving into AVL
• Managing NPI – To drive the Project schedule within supply base
and achieving project timeline
• Managing Supplier Quality Issue and Conduct Weekly review
• Participate in First Article Qualification /Approval with Development
• Monthly CSI Management Reporting
• Capacity issue support in term of tooling and productivity within
supply base
• Tooling Management in term EOL
• EC Management – To ensure timely BIP
Reason : Career advancement to the management level

1 year and 8 months as Senior Supplier Quality Engineer (June 00 – Jan 02) —– Product :- Contract Manufacturing – PCBA
Job Responsibilities :-
• RMA Management
• Participate In First Article Qualification
• Supplier Assessment to ensure the quality system is in place
• Factory support related to material quality issue
• Conducting the Quarterly Supplier review
• Technical support during sorting/rework
• To review drawings and identify critical dimensions for inspection purposes
Reason for Leaving : Added roles and responsibilities (Procurement)

1 year and 10 months as Supplier Quality Assurance Engineer (Aug 98 – June 00) —– Product :- PCB Assembly (SMT)
Job Responsibilities :-
• Managing incoming inspection activities
• DPPM improvement at incoming inspection
• Supplier Development
• Failure Analysis on components failure
• Implementation and enforcement of suppliers Corrective and Preventive Action
• Supplier Audit/Assessment
• Develop Work Instruction for Incoming Inspection
• Support Product Engineering in Parts approval.
• Maintain proper documentation and equipment calibration for QS 9000 purposes
Reason for Leaving : New challenges and career development

1 year and 1 month as Product Quality Engineer (QA dept.) (July 97- July 98) —– Product : Headstack Manufacturing for Disc Drive
Job Responsibilities :-
• Verify Source Inspection defects and timely feedback
• Coordinate with relevant department on DPPM improvement plan
• Drive DPPM improvement activities
• Coordinate action Plan for OQA & IPQC issued NCR
• Audit compliance to PMP requirement
• Ensure Proper Process Control System In Place
• Source Parametric Data CPK review
• Perform R&R and Correlation
• Line Qualification and set-up for Subcontractors
• Approval/verify new Work instruction
Reason for Leaving : Factory wind down

3 years and 3 months as Supplier Quality Engineer (PQA Dept) (Apr 94 – June 97) —– Product : TV Manufacturing
Job Responsibilities :-
• Factory Audit for mechanical, electrical and semiconductor suppliers
• Bulky parts Qualification for New Model
• Liase with supplier, production, purchasing on quality issue.
• Drive Supplier Quality improvement project by introducing CEDAC.
• Follow up Corrective Action on Supplier Part Failure Response
• Generate Work Instruction for new parts
• Troubleshoot and FA for defect semiconductor
• New Semiconductor part introduction and evaluation
• Team leader of quality improvement project
• Drive DPPM improvement for line and customer
Reason for Leaving : Career advancement and exposure on other products

PROFESSIONAL EXPERIENCE

 Jun. ‘20 – present
Assistant Technical Manager cum RPO
• New product development from ingredient sourcing to lab prototype development, trial
run, formulation, and sample preparation.
• Carry out process improvement to improve product quality.
• Continuously carry out R&D initiatives and implementation to work thoroughly with QC
department and ensure the required QC inspection for new products.
• Work closely with Operations, Quality, Purchasing and Marketing in the communication
of technical information, trial run and market launching.
• Carry out evaluation on alternative raw material.
• Lead role in quality operations overseeing QMS operations for ISO 9001:2015
• Leads and coordinates internal audit for QMS (ISO9001:2015)
• Handles 3rd party certification audit for ISO 9001 and FSC
• Handle customer audits and findings follow up and closure.
• Liase with customer/supplier on technical issues
• Maintain document Control processes
• Establish and verify calibration procedure
• Deal with customer complaints using 8D methodology and follow up of corrective actions
• Lead and coordinate Management Review Process
• Manage scheduling of staffs, develop new employees, organize daily task for staffs to
meet customer satisfaction and company goals.

 Aug. ‘17 – May. ’20
Product/Process Development cum QA Executive
• Assist in developing & managing formulations from components, machine trials,
sampling to customers and scale up.
• Work to improve process parameters and process development during trials and
manufacturing.
• Assist with preparation of Quality System Management Review
• Assist Technical Manager to handle customer complaints.
• In-charge of IQC incoming inspection and liaise with procurement and supplier on Raw &
Packing Material Quality matters
• Control of ISO 9001 :2015 Documents
Key Skills and Competencies
• 4 years working experience in product development and QMS
• Completed Masters in Manufacturing System Engineering.
42, TAMAN SRI RAHANG,70100 SEREMBAN, NS, MALAYSIA | +60166701221 | vinthyavayaperie@gmail.com |
https://www.linkedin.com/in/vinthya-vayaperie
• Certified Radiation Protection Officer by AELB based on merit based examination.
• Extensive knowledge in formulating UV silicone for paper and films through process
optimization.
• Result oriented Person
• Developed communication skills due to working experience in extended cross-functional
team.
• Practical knowledge of quality and auditing system for QMS
• Practical knowledge preparing and closing for 3rd party audits & customer audits.
• Working knowledge of ISO 9001 :2015 Standards
• Well versed in Microsoft Office Application
• Able to work independently and direct research guidance from supervisor.

WORKING EXPERIENCE

Hired from : 16th July 2014-31st Dec2014
Responsible : Clerk

Hired from : 15th June 2015-Present
Responsible : Executive of Parts Control and Logistic Department

Experience
28 years of total experience

April 2019- Present Sales & Marketing Executive

Industry : Cleaning & Landscape Maintenance

Aug 2017 – March 2019
(1 year 7 months) Project Executive
Industry General & Wholesale Trading
Specialization Corporate Strategy/Top Management
Role Others
Position Level Senior Manager
Purchasing Iron Scrap Metal and resale

Dec 2015 – Aug 2017
(1 year 9 months) Auxiliary Police Officer
Industry Security / Law Enforcement
Specialization Security/Armed Forces/Protective Services
Role Police Officer
Position Level Junior Executive

Mar 2013 – Oct 2015
(2 years 8 months) Marketing Manager
Industry Printing / Publishing
Specialization Sales – Retail/General
Role Management
Position Level Manager
Responsible for meeting the sales targets of the organization through effective planning and budgeting. Sets the targets for the sales executives and other sales representatives. Conduct training and motivate team members. Develop lucrative incentive schemes and introduce monetary benefits to encourage them to deliver their level best.

Plan strategies and techniques necessary for achieving the sales targets. Map potential customers and generate leads for the organization. Generate new opportunities for the organization. Responsible for brand promotion. Responsible for not only selling but also maintaining and improving relationships with the client.

Nov 2011 – Mar 2013
(1 year 5 months) Service Desk Analyst

Industry Call Center / IT-Enabled Services / BPO
Specialization Technical & Helpdesk Support
Role IT Support/Helpdesk
Position Level Senior Executive

Responsibilities:
Take and receive all customer calls, as well as providing advice and support.
Respond to customers’ voice mail & Email messages;
Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope;
Provide ‘first time fix’, wherever possible;
Apply known solutions, advice and guidance to customers;
Take change requests from customers and ensure these are accurately logged and referred to the appropriate support teams;
Log all calls, using the designated call handling system and entering detailed and accurate information;
Validate user equipment inventory data held within the inventory database;
Assign any problems which cannot be resolved during the call to the appropriate support group;
Keep the customer, when they make follow up calls, fully informed about the progress of any problems which have been assigned to a support group;
Contact the customer to assess their satisfaction prior to the closing of a call;
Ensure effective escalation and hand-over of customer enquiries/problems to the correct 2nd line group, client Resolver Groups and/or 3rd party maintenance supplier ensuring accurate information is provided and the process is carried out in a timely manner

Apr 2009 – Mar 2011
(2 years) Customer Care Coordinator

Industry Call Center / IT-Enabled Services / BPO
Specialization IT/Computer – Network/System/Database Admin
Role Others
Position Level Senior Executive

Customer Care Coordinator Job Scope: –

Incident Coordinators will follow the Customer Care Team Response Time Priority Matrix to ensure emails are responded to within the defined response times.
Monitor CCC Mailbox
Act on emails sent to the CCC
Determine if the issue needs to be logged for escalation.
Handle Emails related to general complaints
Emails related to requests or Incidents created by SvD.
Confirm the request is within the SLA agreement.
Check the ticket to verify whether it is for a VIP or Business Critical Advice escalation analyst of assignment.
Move the emails to the assigned CCC Escalation Analyst folder to continue follow up.
Send acknowledgement response back to the user using the appropriate email template based on the Response Time Priority Matrix

Experience: –

Attended inbound calls from Shell employees to reset password and trouble shoot on IT related issues or redirect calls to other support team.

Weekend Unix/Linux Shift Lead. Attended VISTA & OFFICE 2007 in house training and passed assessment.

Ranked Top 10%-50% in Shell Helpdesk from January to July 2010.

Experience in :-

•SAP Administration
•Microsoft Office
•Netmeeting/Remote Desktop Assistance/Windows Live Meeting
•Microsoft Communicator
•Microsoft Outlook/Windows XP/2000/NT/ME /VISTA & OFFICE 2007

Offered Customer Care Coordinator position in Customer Compliments and Complaints Management Team (CCMS) in Hewlett Packard starting 6th September 2010.

Aug 2006 – Feb 2009
(2 years 7 months) Marketing Officer

Industry Printing / Publishing
Specialization Marketing/Business Development
Role Business Development
Position Level Senior Executive
Develop new business in the industrial sector
whole over Malaysia and Singapore. Service existing clients.

Dec 2003 – Jun 2006
(2 years 7 months) Penolong Kaunselor

Industry Government / Defence
Specialization Social & Counselling Service
Role Counsellor
Position Level Junior Executive
Conduct individual and group counselling sessions to drug addicts undergoing rehabilitation.
Received commendation letter from centre Commandant for solving a tense situation in the centre.

Jun 1994 – Dec 2003
(9 years 7 months) Unit Manager
Industry Insurance
Specialization Sales – Financial Services (Insurance, Unit Trust, etc)
Role Supervisor/Team Lead
Position Level Manager
AGENCY MANAGEMENT, AGENTS MOTIVATION AND CONDUCT TRAINING FOR AGENTS, AGENTS PERFORMANCE SUPERVISION, PERSONAL SALES EXPERIENCE 9 YEARS.

RELEVANT EXPERIENCE

Position: Public Relations & Marketing
Communications Manager
Starting date: April 2020 to Present
Sector: Hospitality
Establish client relations, build PR and marketing strategies, and strategize the
creative side of promotional literature, advertising and artwork • Create marketing plans • Organize Media Fam Trips and
events • Manage the marketing budget • Manage social media platforms • Develop marketing materials to generate sales lead
• Preparing Press Releases • Updating website content • Coordinate and handle hotel’s filming and photo shoot projects •
Preparing hotel collaterals • Responding to guest’s’ queries and comments on social media and networking during marketing
events • Constantly strategize new ideas and ways to create content for social media to continuously stay engaged with the
audience • Guide and build Marketing Assistant’s career development plan and growth

Position: Public Relations Manager
Starting date: December 2018 to March 2020
Malaysia
Sector: Hospitality
Developed a PR / Communication Plan outlining strategy, goals, budgets and tactics •
Develop media relations strategy, seeking high level placements in print, broadcast and online media • Direct Social Media to
engage audiences across traditional and new media • Leverage existing media relationships and cultivate new contacts within
business and industry media • Built partnership agreement with Firefly since the first month of joining the company to work and
collaborate together on our PR, Advertising and Marketing strategy.• Create content for press releases, by-line articles and
keynote presentations • Successful CSR Christmas 2019 organized in support of Living Hope Global • Monitor, analyse and
communicate PR results on a quarterly basis • Continue to evaluate opportunities for partnership, sponsorships and
advertising on an ongoing basis • Maintain a key understanding of industry trends affecting clients to make appropriate
recommendations regarding communication strategy surrounding them. Strong relationship with local press (The Star & NST)

Position: Guest Experience Manager
Starting date: January 2016 to July 2018
Dhabi, UAE Sector: Hospitality – IHG
Key communicator with guests in-house to enquire about their check-in and check-out
experience, as well their overall stay and dining experiences where feedback and comments is shared with the team and
actions, where necessary, is taken to improve quality of product and services offered • Successfully increased hotels position
on Social Media Trip Advisor website from its previous 46th spot to its current position ranking at number 37 by interacting with
guests and encouraging them to share their feedback experience in a number of review channels •Work together with the Front
Office team to understand the Fidelio / Opera system, IHG Merlin website to improve Heartbeat scores and daily operational
responsibilities • Multi-tasking through supporting the executive office and continue with office management tasks.

Position: Executive Assistant to the General Manager
Starting date: June 2009 to December 2015
Sector: Administration – IHG
Group
(Pre-Opening Team):• Support GM, prepare monthly financial
reports in PowerPoint slides to monitor business achievements and communicate results to the team •Actively champion the
hotel project called the WHEEL and participate in departmental competition activities •Participated for two years in the
successful 2013 & 2014 Oktoberfest event at Du Forum in Yas Island •Manage and oversee overall day to day administration
and office responsibilities.

Position: PR & Marketing Executive
Starting date: September 2007 to March 2009
(Pre-Opening Team):• Pre-opening team of the first Middle East Raffles Hotel chain at Dubai, UAE
Organized hotel photo shoot to create marketing and promotional collaterals • Preparing purchase orders through FMC (Fidelio
Materials Control) system for hotel collaterals such as rack brochures, fact sheets, gift give away(s), stationeries, etc.
•Responsible for managing monthly financial accruals and invoices •Handled the Raffles Dubai virtual tour video shoot project
for marketing purpose • Liaison with media agencies to promote and advertise the Hotel

Position: Events Executive
Starting date: June 2004 to July 2007
Sector: Events / Client Management
The Music Machine: • Key account events management consultancy • Client sourcing • Relationship building • Supplier
dealings and outsourcing • Budget and cost analysis • Successfully conducted two major events (Mahindra Car Launch in
Malaysia and the 2006 and 2007 Golf Fair in Singapore)• Key account holder of listed Fortune 500 companies in Malaysia
handling several large-scale events and exhibitions including, Kimberly-Clark Malaysia, Nestle Malaysia, DRB Hicom-Malaysia
and Sports Network Pte Ltd Singapore, Cru Prestige Singapore.

Position: Project Admin Assistant
Starting date: Jan 2003 to June 2004
Malaysia Sector: Technical Telecommunications
DiGi Telecommunications: •Support to Project Manager and assist technical team in all administration responsibilities
•Office organization •Minutes of meeting records •Data entry and contacts list updates •Ensuring office supplies are in stock
•Family Day internal events coordination •Engaging in internal training programs

WORK EXPERIENCE

CUSTOMER EXPERIENCE EXECUTIVE (TEAM LEADER) (JAN 2018 – PRESENT)
Manage any issues and escalations received from the call center team.
Responsible for email handling pertaining customer refunds, reimbursements and insurance due to accidents.
In charge of issuance of promo code to compensate customers.
Mostly troubleshooting with car Bluetooth features.
In charge of filing overtime submissions.
Oversee training for new joiners.
Responsible for creating backup workforce in team monthly schedule.
In charge of hiring and setting up interviews for new hires.

ADVISOR
(JUN 2017 – DEC 2017)
Responsible in handling and managing customers mobile prepaid monthly plan.
Address queries in regards to products, promotions and add-ons.
Provide advice to customers in regards to billing cycle date and data plan.
Provide guidance and walkthrough to customers to troubleshoot and adjust settings on their devices.
Handles coverage issues related to WIFI connection.

BRANCH MANAGER
(SEP 2015 – APR 2017)
Organise and execute training programs for branch personnel.
Evaluate employee performance and provide feedback and coaching as needed.
Acknowledge employee achievements and encourage excellence in the work environment.
Develop, forecast and implement sales and business plans.
Guide employees on current sales goals, promotions, and other relevant information.
Conduct regular sales and operations meetings.
Increase brand awareness for the company within the community.
Organise marketing activities and events for the branch.
Resolve customer problems as needed.
Interact with customers on a regular basis to ensure satisfaction and gain useful feedback.
Comply with all applicable laws and regulations for the industry within your state.
Assess market conditions and identify opportunities.
Adhering to high ethical and professional standards.
Manage budgets and allocation of branch funds, and define financial objectives.
Coordinate with other branches to share knowledge, plan promotional activities, or achieve goals.

CUSTOMER SERVICE REPRESENTATIVE
(JAN 2012 – SEP 2015)
Handle inbound calls from customers and work to resolve their queries in real-time basis
Assist customer and clients to solve their problem or pass the information to the relevant department.
Create new profiles, schedule new appointments and update customer details.
Ensure customer satisfaction by utilising modern communication and technology tools.
Act as frontline representative and ensure customers are treated with compassion while maintaining
positive and friendly attitude.
Exhibit strong communication skills, as well as creativity and interpersonal skills in delivering practical
solutions, while thriving in a collaborative team environment.

CUSTOMER SERVICE REPRESENTATIVE
(AUG 2008 – SEP 2011)
Handle inbound and outbound calls.
Assist in resolving customer and clients problem on network and broadband technical issue.
Handle enquiries for current billing usage and 1st and 2nd level basic troubleshooting.
Apprise information for all rates plans for prepaid, postpaid, broadband, new promotions and service failure.
Create new profiles and update customer details.
Prepare reports and cases to escalate to 2nd level management and compile daily reports.
Handle suspension of customer accounts due to lost and add Value Added Services (VAS) as per customer
requests.
Ensure customer satisfaction by way of helping them settle their problems in any way.

CUSTOMER SERVICE REPRESENTATIVE
(JAN 2008 – MAY 2008)
Handle booking redemption for Malaysian Airlines Enrich members.
Prepare new enrolments for new members.
Tend to customers queries in regards to Enrich.
CUSTOMER SERVICE REPRESENTATIVE
(MAY 2007 – DEC 2007)
Prepare welcome kits for tourists visiting Malaysia.
Organize appointments and manage schedules to meet guests.
Assist guests when they check into their hotel.
Brief guests about what’s around Kuala Lumpur.
Guide guests when they join the tour.

CUSTOMER SERVICE EXECUTIVE
(OCT 2006 – MAY 2007)
Handle customer complaints and inquiry.
Assist customers in terms of addressing enquiries and resolving any issues.
Get well-versed in terms of knowledge across all Celcom products
Enlighten customers on any new products CELCOM launched.
Assist customers in recharging their balance.
Handle any service failure or network failure about CELCOM.
Exhibit professionalism in tackling customers’ problems in a proper manner and timely basis.

Experience

Oct 2016 – Current
Secretary to General Manager
•Responsible for all secretarial, coordination and administrative functions in
the General Manager‘s office.
•Assist the General Manager with operational issues and project
implementation that may arise from time to time.
•Participate in special programmes or solicitation activities as may be
required by the General Manager. – Team Members activities, CSR.
•To Coordinate with Department Heads, all general team member, as well as
the Corporate Office to ensure smooth operations.
•To communicate general team member problems to General Manager.
•Championing the TripAdvisor reviews, ReviewPro.
•Hands on with the hotel’s audits – Health & Safety (Committee Member),
Security, and Engineering audits.
•Championing the hotel’s 5star submission – collating the documents and
coordinating with all departments.
•Assisted the Halal Committee with collating of documents and executions.

May 2014 – May 2016 (2 years)
Personal Assistant to CEO
• Initiate, coordinate, and track progress of Division Heads meetings with the
CEO, weekly meetings and as well as monthly Corporate Planning / Strategy
meetings.
• Ensuring the CEO and company as whole is profiled professionally by
preparing a Brand gift pack which consists of Company Collaterals &
Brochures for CEO’s official trips to be distributed.
• Support the networking activities of the CEO and Stakeholders.
•Prioritizing conflicting needs, handling matters expeditiously and proactively, following through on deadline sensitive projects to successful
completion.
Aug 2013 – Mar 2014 (8months)
Secretary to CEO • SCYE Global Education
•Responsible for all secretarial, coordination and administrative functions in
the CEO’s office.
•To administer the department matters such as staff leaves, claims, training,
seminar arrangements.
•Travel arrangement – flight/ accommodation/ ground logistics etc. for trips
organised for the Head and department staff.

Mar 2011 – Apr 2013 (2yrs)
Secretary to Operations Manager
•Responsible for all secretarial, coordination and administrative functions for
the Operations Department. This includes staff leaves, claims, training, and
payroll. Also a Departmental Trainer for new joiners.
•To source for cost effective suppliers. As a ‘Purchasing liaison’ for the
department and also managed the P&L to ensure we managed our cost.
• To organise resident activities for Fraser Place Kuala Lumpur. This includes
developing monthly newsletters, plan & develop of guest activities also
execution and oversees the smooth running of the activity.
•To collate and report all guest activities information for the month, i.e. cost
and revenue, headcount, activities for the following month. To identify areas /
means to control expenses and generate revenue through residents’
activities.

Jan 2010 – Dec 2010 (1yr)
Sales & Marketing Executive
•To represent the sales functions and need of the hotel in the
development of the company’s sales policy.
•To maintain sales filling and to create individual account files; to
monitor this data by periodic checks on client profiles.
• To assist DOSM and ADOSM in handling online travel
agent, updating website, rates.
Nov 2006 – Jan 2010 (3yrs)
Front Office Executive • Novotel KL City Center
•To assist Front Office Manager in managing daily operations & administrative
work. Includes Duty roster, Leaves, Cash handling, Daily Departmental
Briefing, and Trainings etc.
•Oversee all Front Office Assistant to ensure all smooth operation of the
reception and service center.
•To ensure all operational and administrative services rendered to the guests’
needs are met timely and responsively. – Group arrivals, Guest Feedbacks and
to monitor and increase the lease signed through extension of stay.