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Management Trainee (Front Office) (Sinagpore)
Royal Plaza On Scotts

Specialisation: Hospitality / F&B
Education Qualification: Primary/ Secondary/ O level
Work Location : Singapore, Singapore
Salary Range : S$ 2,800.00 – 3,500.00
Posted Date : December 20, 2023

Roles & Responsibilities

Reporting to the Guest Services Manager, you oversee and assume full ownership of the front office operations in the hotel.

 

Your primary responsibilities include (but is not limited to):

  • According to the occupancy forecast, plan and work closely with other departments on deliverables necessary to create a colourful experience for our guests
  • Handle irregularities and/or guests' feedback with accountability and in a timely manner, making appropriate recommendations.
  • Supervise and manage the performance of the team – staffing, assigning of work activities, ensure consistent adherence with SOP, coach, train and conduct performance appraisal.
  • Lead the team to provide lovable, real and sincere guest experiences at every touch point

Candidate should possess minimum 2 years’ experience in similar capacity. You should be a dynamic and passionate individual, able to work independently under tight time lines and has excellent leadership and interpersonal skills.

 

This role requires you to perform rotating shifts across a 5-day week. We would like to hear from you if you are armed with excellent interpersonal and problem solving skills. Knowledge in OPERA system will be an added advantage.






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