Reporting to the Guest Services Manager, you oversee and assume full ownership of the front office operations in the hotel.
Your primary responsibilities include (but is not limited to):
- According to the occupancy forecast, plan and work closely with other departments on deliverables necessary to create a colourful experience for our guests
- Handle irregularities and/or guests' feedback with accountability and in a timely manner, making appropriate recommendations.
- Supervise and manage the performance of the team – staffing, assigning of work activities, ensure consistent adherence with SOP, coach, train and conduct performance appraisal.
- Lead the team to provide lovable, real and sincere guest experiences at every touch point
Candidate should possess minimum 2 years’ experience in similar capacity. You should be a dynamic and passionate individual, able to work independently under tight time lines and has excellent leadership and interpersonal skills.
This role requires you to perform rotating shifts across a 5-day week. We would like to hear from you if you are armed with excellent interpersonal and problem solving skills. Knowledge in OPERA system will be an added advantage.