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Responsible for outlet operations. Perform ordering of non-food items, monitor and control operational costs, ensure maximum customer satisfaction and handle all staffing issues e.g. appraisal, promotion, hiring, etc. May also plan marketing strategies with Area Manager.

Responsibilities

• Monitors outlet’s expenses, ensuring all costs are within budget. Feedback regularly to Management about discrepancies/adjustments in budgets.
• Assist Area Manager to develop market positioning and ensure that advertising, promotions, food, and prices are consistent with and communicate that positioning to the staff.
• Maximize sales potential of outlet through local store marketing.
• Control labour costs through sound scheduling and improving employee productivity through training and better kitchen and dining room layouts.
• Ensure that every staff understand their duties and responsibilities.
• Oversee all staffing issues including areas like motivation, recruitment, discipline, and training.
• Plan staff schedule in advance and ensure that there are enough staff for service and kitchen operations.
• Supervise cash flow and handle petty cash payments.
• Develop and help to implement cashier and administrative systems.
• Make every effort to let customers feel welcome with friendly and uncompromising service. Ensure all service crew follow likewise.
• Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
• Supervise operations in outlet and serve customers when required.
• Handle cashiering when others are not available. Tally cash register and bank in cash daily.
• Handle customer complaints, maintaining good customer relationships.
• Review ordering of food for the week. Control food cost by minimizing wastage during food preparation and over-stocking.
• Guide kitchen new staff on how to prepare items on the menu the PastaMania way. Prepare, check, and taste all batches of food prepared to the outlets, ensure consistency in taste, quantity, colour, temperature, and presentation of food.
• Review customer feedback and channel this back to Assistant Outlet Chef or Outlet Chef
• Ensure that high standard of hygiene is maintained in the kitchen.
• Any ah-hoc duties assigned by Management.

Other Information

• Attractive remuneration/ benefits
• Location: Causeway Point / North Point / SengKang