TEAM LEADER (VISITOR MANAGEMENT | HOSPITAL ENVIRONMENT) (SINGAPORE)
Specialisation: Customer Service / Receptionists
Education Qualification: Higher Secondary/ Pre-U/ A Level
Primary/ Secondary/ O level
Primary/ Secondary/ O level
Work Location : Singapore, Singapore
Salary Range : S$ 0.00 – 0.00
Posted Date : April 04, 2024
Responsibilities:
- Oversee the operations for Visitor Management Services
- Oversee and monitor performance of staff to ensure service levels are met
- Manage resources including manpower, equipment and supplies in daily operation
- Handle complaints/ feedback and resolve issues by performing service recovery. To escalate to Superior when need arises
- Investigate causes of discrepancies and complaints and to take corrective actions
- Disseminate operational updates/ information to staff promptly and accurately
- Conduct on-the-job training and refresher training programs
- To perform temperature taking and other data collection as and when required by the Company
- To operate and manage work areas required as per the role of a Patient Service Associate in the event of shortage of staff
- Any other relevant duties as and when assigned by the Superior
Requirements:
- 3 years of working experience in frontline customer service
- Prior experience in healthcare industry will be an added advantage
- Prior experience in team leading and man management
