Job Detail

Retail Store Manager – Tebrau, Johor Bahru

Job Highlights (for Job Portals):
• Attractive benefits, salary and sales incentive package
• Leadership development & career advancement
• Opportunity to grow with an established industry leader in premium tiles sector.

 

Job Description

The Store Manager oversees all aspects of the store, including all personnel, product, merchandising functions, business processes and results for the store. This role develops, directs, and motivates the store team which results in great service to all customers, generation of sales/profit and ensure the store is visually distinctive and impeccably maintained. In addition, the store manager maximizes employee productivity, ensuring consistent compliance with the execution of all company Policy & Procedures and maintains an environment that is results-driven.

 

Sales Management

• Plan and implement the overall store strategy.

• Communicate scheduled sales reports in accordance with organizational standards.

• Drive service quality and customer satisfaction for continuous improvement.

• Achieves sales target and net income target, analyzing variance and initiating corrective actions.

• Develop relationships and identify new business opportunities with house owners, architects, interior designers, and contractors to drive sales.

• Communicate scheduled sales reports in accordance with organizational standards.

• Suggest new operational strategies to improve store's performance and productivity.

• Perform regular sales analysis & reviews to evaluate promotion and sales strategy effectiveness and to identify business opportunities.

 

Deliver Store Service & Operational Excellence

• Manage resources to ensure smooth running of store operations and in-store service performance.
• Develop store security policies and procedures.
• Improve merchandising presentation and visual displays.
• Recommendation of areas of improvement to continuously improve productivity.
• Conduct data-driven functional analysis with CRM applications, etc.

 

Manage People

• Provide direction and guidance to team.

• Develop overall team capabilities by way of regular coaching and feedback on performance.

• Define and allocate staff duties in accordance with store’s operational requirements.

• Recruit, train and manage new store employees.

• Train and evaluate store employees, providing periodic feedback to each staff about their performance.

• Create a healthy and enjoyable store work environment.

• Train store employees on corporate policies, procedures and working culture.

 

Job Requirements:

• Degree in Business Administration, Marketing or relevant fields.

• Minimum 2 – 3 years’ experience in managing a retail store.

• Experience in sales & marketing related to building materials industry will be an added advantage.

• Experience with using CRM analytical digital applications.

• Excellent abilities in customer service and relationship building.

• Good time-management skills and strong discipline and work ethics.

• Critical thinker with good problem-solving and analytical skills and abilities.

• Great interpersonal and communication skills to all level staff and customers.

• Ability to supervise and coach employees in areas of organizing, prioritizing, and scheduling work assignments.

• Ability to speak Chinese dialects would be an added advantage.

• Role is based in Tebrau, Johor Bahru.

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• Ability to speak Chinese dialect is a must.
• Have prior experience in supervisory role of sales staff.
• Have prior experience in managing a retail store.
• Prior sales experience mainly in B2C segment.

 

This role would require good understanding of the sales funnel concept. Whereby sales generation from leads to converted customers could take a few days/weeks and requires follow up and understanding of customer’s design needs.

Among suitable product lines that candidates have experience in would be such as B2C selling in premium product segments in the below areas:

 

• Other Tiles companies.
• Sanitary ware & Bathroom fittings.
• Design concept selling such as dealing with furniture, kitchen cabinets, home renovation materials.
• Furniture and housing/office decorative items.
• Personal and Lifestyle products, such as fashion apparel, leather handbags, jewellery, etc.

 

1. The basic salary would be ascertain based on the candidate’s current salary and level of experience/expertise.
2. Basic range on the higher side would be around RM7K per month, negotiable.
3. Role would also be able to get monthly sales incentive of around RM1.5K per month or more and based on actual sales.
4. Working requirement is 5 days per week and based on roster style with Sundays being off day.
5. The volume of sales accountable for this role per month is around RM150K – 200K.

Kindly contact Mr Edwin +6012 692 5453 or send your resume to crcs-my-recruitment@cityrecruit.com.my