SOLUTION SPECIALIST [KUALA LUMPUR]
To manage new customer’s project from requirement mapping, deployment, testing, user
training, commission to maintenance.
Troubleshooting system, network problems, diagnosing and solving related hardware or
Analyse, follow-up and resolve any support enquiries from customers and vendors. colleagues.
Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
Continuously maintain, improve and share on technical knowledge and explore in new
technologies together with the team.
Able to prioritize and manage few open cases at a time.
Establish a good working relationship with customers and other professionals such as internal
Able to work outside of normal working hours or weekends occasionally to support operations
University degree in Computer Science, IT or equivalent.
At least 1 year of development/support experience in Contact Center platform.
Strong working and technical knowledge in the following areas:
Genesys Platform deployment and support, Database (SQL, Oracle or Postgres), HTML5, CSS3,
Kubernetes, Cassandra, JSON, Webservices (Rest/Soap) API, Linux (Redhat /Centos).
Good to have an exposure to Contact Center & Telephony Concepts.
Candidate must be independent, have proactive working attitude, passionate in technical skills
and results-oriented, and a strong desire to succeed.
Strong communication skills – both written, oral and presentation in English and Bahasa
Great interpersonal, self-motivated and customer-focused with outgoing personality and
Strong analytical and problem-solving skill.
Fresh graduates are encouraged to apply.
Applicants should be Malaysian citizens.
Kindly contact Mr Hanafi at +60 19-785 1503 for further details or send your resume to [firstname.lastname@example.org ]