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SOLUTION SPECIALIST [KUALA LUMPUR]

Specialisation: Social & Counselling Service
Education Qualification: Bachelor Degree
Work Location : Kuala Lumpur, Kuala Lumpur
Salary Range : RM 3,000.00 – 7,000.00
Posted Date : June 22, 2022

Job Description
 Responsibilities:
 To manage new customer’s project from requirement mapping, deployment, testing, user
training, commission to maintenance.
 Troubleshooting system, network problems, diagnosing and solving related hardware or
software faults.
 Analyse, follow-up and resolve any support enquiries from customers and vendors. colleagues.
 Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
 Continuously maintain, improve and share on technical knowledge and explore in new
technologies together with the team.
 Able to prioritize and manage few open cases at a time.
 Establish a good working relationship with customers and other professionals such as internal
developer.
 Able to work outside of normal working hours or weekends occasionally to support operations
running 24×7.

 Requirements:
 University degree in Computer Science, IT or equivalent.
 At least 1 year of development/support experience in Contact Center platform.
 Strong working and technical knowledge in the following areas:
Genesys Platform deployment and support, Database (SQL, Oracle or Postgres), HTML5, CSS3,
Kubernetes, Cassandra, JSON, Webservices (Rest/Soap) API, Linux (Redhat /Centos).
 Good to have an exposure to Contact Center & Telephony Concepts.
 Candidate must be independent, have proactive working attitude, passionate in technical skills
and results-oriented, and a strong desire to succeed.
 Strong communication skills – both written, oral and presentation in English and Bahasa
Malaysia.
 Great interpersonal, self-motivated and customer-focused with outgoing personality and
analytical mind.
 Strong analytical and problem-solving skill.
 Fresh graduates are encouraged to apply.
 Applicants should be Malaysian citizens.

Kindly contact Mr Hanafi at +60 19-785 1503 for further details or send your resume to [mohd.haron@cityrecruit.com.my ]