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COMMUNITY OFFICER[ISKANDAR PUTERI]

Specialisation: Customer Service
Education Qualification: Bachelor Degree
Diploma
Work Location : Iskandar Puteri, Johor
Salary Range : RM 2,500.00 – 3,500.00
Posted Date : June 10, 2021

JOB RESPONSIBILITIES:
A. General Customer Service:
Be the first and last point of contact for your respective venue
Manage the front desk during operational hours; greet, check-in and verify guests/ members
Manage and monitor the people flow of the venue, which includes walk-ins, appointments and scheduled tours
Manage queries from walk-ins or phone calls by providing relevant information, or referring them to applicable resources

B. Administration:
Data entry
Create and update database for financial tracking and other member/venue related purposes
Answering incoming calls; taking messages and re-directing calls as required
Dealing with email enquiries

C. Member Management:
Work closely with Assistant Community Manager (ACM) and Community Manager (CM) on managing member check-ins & outs, collect & submit building receipts for expense reports and identify issues for escalations and document accordingly
Safekeeping of members’ mails and packages, manage access card activations, assist in the use of our facilities
Solve member-related issues to ensure a cohesive community

D. Events & Venue Management:
Create promotional materials for events
Involve in setting up and breakdown of an event, also includes liaising with food vendors
Upkeep the venue frequently to ensure comfort and cleanliness
Work with building operations and maintenance to ensure excellent member experience
Propagate promotion and growth of resources from business services, technology support and events planning and execution.

QUALIFICATION AND REQUIREMENTS:

  • College graduate with a 4 year degree preferred, but not required
  • Possess strong verbal and written communication skills
  • Team Player
  • Sales experience is an added advantage
  • Exceptional organizational and multitasking skills
  • Demonstrate values such as strong work ethics, accountability, customer centric, self- awareness, empathy
  • Passion for entrepreneurial networking and communities
  • Proficient in basic computer skills (Word, Excel, PowerPoint)

Kindly contact Mr Faliq for further details at  012-281 5189 or forward your resume to [ faliq@cityrecruit.com.my ]