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SENIOR CS EXECUTIVE [ MANUFACTURER / JOHOR BAHRU ]

Specialisation: Customer Service
Education Qualification: Bachelor Degree
Diploma
Post Graduate Diploma
Professional Degree
Work Location : Johor Bahru, Johor
Salary Range : RM 3,000.00 – 5,000.00
Posted Date : August 03, 2020

Responsibilities :

  • Communicate and liaise with customers in handling inquiries, order processing, shipment of products.
  • Ensure customers' information requests, complaints and suggestions are handled promptly and professionally.
  • Build customer relationship through effective communication and reliable service.
  • Working closely with related departments internally to ensure customers' requests are performed accordingly.

 

Requirements :

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management or equivalent.
  • At least 5 years manufacturing background is a MUST.
  • Strong analytical skills and excellent in Excel is required for this position.
  • Customer service experience in manufacturing field will be an advantage.
  • Required skills: Computer literate, communication skill, critical thinking, customer service focus, analytical, innovative, business sense.
  • Candidates fluent in Mandarin is a must as role requires candidate to deal with mandarin speaking clients.

Kindly contact Ms Rachel at  07-2305453 / +60 19-772 2619 for further details or send your resume to [ rachel.gan@cityrecruit.com.my ]