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Customer Service Team Leader

Specialisation: Customer Service
Education Qualification: Bachelor Degree
Diploma
Higher Secondary/ Pre-U/ A Level
Primary/ Secondary/ O level
Work Location : Pandan-Tebrau, Johor
Salary Range : RM 4,000.00 – 5,000.00
Posted Date : July 01, 2019

Customer Service Team Leader
Responsible to manage Customer Relation Officers and their job scope, plan work schedule and preparing reports. To train and prepare CRO to provide accurate information on promotion & events and other events arrange by the management to general public and to coordinate with external service providers for their service provided in the common area.
General Administrative Support

 

1. To prepare duty roster for CRO and managing their duty. 

2. To prepare monthly work schedule and reports.     
3. To liaise with all common facilities provider, ensuring all equipment provided are in good order.

 

Managing the Information Counter
1. To manage the counter and assist customers with enquiries and provide
accurate information, activities happening in the centre.
2. Coordinate the distribution of correspondence/circular/information to tenant.
3. Make sure letters/correspondence from external parties to management are
send to the respective person.
4. Respond to injuries and accidents in the centre, escalate to Duty Manager and
Marketing Manager if matters go beyond threshold of decision.
5. Make general announcement over the public announcement system.

 

Coordination with Marketing Department
1. To coordinate marketing event briefing and make sure CRO is well-briefed on
detail of events.
2. Be alert and seek clarification from marketing team on all promotion activities
and events in the centre.
3. Update marketing team on promotions offered by tenant.

 

Managing the Office Reception
1. To manage the office reception counter during official office hours from
9.00am – 6.30pm
2. Attend to office guests and alert relevant personnel on guest arrival
3. Receive documents and parcel delivery and pass to relevant parties
4. Support any other office administration duties
Any adhoc duties as may be assigned from time to time.

 

Submit your resumes with picture at the following email address asap:

faliq@cityrecruit.com.my  or

 

Call Mr faliq / Mr Saiful  for face to face appointment in Bukit Indah, Johor :

+6012 281 5189 [faliq]

+6012 703 5453 [saiful]