Job Detail

Job Title: Call Centre Agent

Job Summary:
The Call Centre Agent serves as the first point of contact for patients, healthcare providers, and partners. This role involves handling inbound and outbound calls, providing accurate information, assisting with inquiries, and ensuring a high standard of customer service in a fast-paced healthcare environment.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Make outbound calls for follow-ups, appointment confirmations, and service feedback
• Provide accurate information regarding healthcare services, coverage, and procedures
• Assist patients with appointment scheduling and coordination
• Handle and resolve complaints or escalate issues to the appropriate department
• Maintain detailed and accurate records of customer interactions in the system
• Ensure compliance with healthcare regulations and data privacy standards
• Collaborate with internal teams to improve service delivery and customer satisfaction

Requirements:

• Diploma or equivalent; a degree in healthcare administration or related field is an advantage
• Previous experience in a call centre or customer service role preferred
• Strong communication and interpersonal skills
• Ability to handle sensitive information with confidentiality
• Good problem-solving skills and attention to detail
• Proficiency in basic computer applications and call centre systems
• Ability to work in shifts, including weekends and public holidays

Key Competencies:

• Customer-focused mindset
• Empathy and patience when dealing with patients
• Strong listening skills
• Ability to multitask and manage time effectively
• Adaptability in a dynamic healthcare environment

Working Conditions:

• Office-based or remote call centre setup
• Rotational shifts depending on operational needs

Kindly contact Ms Rachel at +6019-772 2619 for further details or send your resume to [rachel.gan@cityrecruit.com.my]

or

Kindly contact Mr Sashi +6012 585 5453 for further details or send your resume to [crcs-my-recruitment2@cityrecruit.com.my]