Job Detail

Job Title: T&E Administrator – EMEA & APAC
Department: Global Travel & Expense
Reporting to: Global Travel & Expense Leadership
Salary: RM5,000

Role Summary

This position supports the daily administration of Travel & Expense (T&E) programs across EMEA and APAC regions. The T&E Administrator ensures accurate expense processing, policy compliance, vendor coordination, and timely employee support. The role also involves onboarding users to travel and expense systems and maintaining efficient operations across regions.

Working closely with Finance, HR, IT, Compliance, Tax teams, and external vendors, this role plays a key part in ensuring T&E processes remain consistent, compliant, and efficient.

Key Responsibilities

Travel & Supplier Support

• Provide support for regional and global travel tools and suppliers.
• Troubleshoot booking issues and escalate when necessary.
• Maintain preferred hotel programs and directories.
• Track unused airline tickets and manage traveler profiles.
• Update booking tool communications and regional point-of-sale information.
• Set up new hires in travel systems and maintain user guides.

Expense Processing & Audit

• Respond to employee expense queries and provide clear guidance.
• Support expense submissions, validations, and coordination with Finance.
• Maintain audit records and ensure compliance documentation is up to date.

Corporate & Purchasing Cards

• Administer corporate and purchasing card programs, including:
  • Issuing new cards
  • Handling cancellations
  • Managing credit limit adjustments
• Monitor delinquency reports and follow up with cardholders.
• Support reconciliation processes and coordinate with Finance and payment providers.
• Assist in implementing and updating card programs.

Reporting & Analysis

• Prepare and distribute weekly, monthly, and quarterly T&E reports.
• Handle ad-hoc reporting requests.
• Analyze data to identify trends, cost-saving opportunities, and process improvements.
• Maintain audit and compliance reporting.

Customer Support & Projects

• Provide consistent support across travel, expense, audit, and payment systems.
• Respond to employee inquiries professionally and efficiently.
• Develop and distribute T&E communications and training materials.
• Collaborate with IT on system integrations (e.g., Concur and other tools).
• Support global projects, system enhancements, and process improvements.

Required Skills

• T&E Systems (e.g., Concur Expense):
  Hands-on experience with expense platforms, including audits, workflows, reporting, and user support.
• Microsoft Excel:
  Strong proficiency in formulas, pivot tables, data validation, and reporting.
• Corporate Payment Systems:
  Experience managing corporate cards, reconciliations, and delinquency processes.
• Financial Processes:
  Understanding of reimbursements, invoice processing, and working with Finance/AP teams.
• Policy & Compliance:
  Knowledge of T&E policies and regulatory requirements.
• Customer Service:
  Strong communication skills across regions and time zones.
• Process Improvement:
  Detail-oriented with a focus on efficiency and automation.

Experience & Attributes

• Experience supporting regional or global T&E programs.
• Strong attention to detail with the ability to manage multiple priorities.
• Comfortable working across different cultures and time zones.
• Organized, proactive, and service-oriented.

Education & Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Familiarity with EMEA and APAC T&E requirements is an advantage.
• Ability to collaborate effectively with Finance, HR, IT, Compliance, and external vendors.

Kindly contact Ms Rachel at +6019-772 2619 for further details or send your resume to [rachel.gan@cityrecruit.com.my ]

or

Kindly contact Ms Veena +6012 598 5453 or send your resume to [crcs-my-recruitment1@cityrecruit.com.my]