Job Detail

Job Description

Job Title: Human Resource Manager
Department: Human Resource
Reports To: Executive Director

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Key Responsibilities and Duties

1. Strategic HR Planning & Policy Development

• Lead and oversee all aspects of human resource management, ensuring HR strategies align with organizational goals.
• Develop and implement HR policies, SOPs, employee handbooks, and performance appraisal systems in compliance with legal and regulatory requirements.
• Monitor compliance with internal policies, employment laws, and audit standards to ensure smooth operations.

2. Talent Acquisition & Onboarding

• Manage the full recruitment cycle to attract, hire, and retain talent in line with business growth plans.
• Conduct final interviews and oversee onboarding processes for managerial-level hires and above.
• Analyze workforce requirements, forecast hiring needs, and align recruitment strategies with expansion plans.

3. Employee Retention & Turnover Management

• Monitor and analyze employee turnover trends.
• Develop and implement retention strategies, including succession planning and internal mobility programs.

4. Compensation & Benefits

• Oversee payroll processes and ensure timely and accurate submission of statutory contributions (EPF, SOCSO, EIS, PCB, HRDF).
• Conduct salary benchmarking and compensation analysis to maintain market competitiveness.
• Review and enhance salary structures and employee benefit schemes.

5. Performance Management

• Implement and maintain performance management systems, including KPIs, goal setting, reviews, and evaluations.
• Support employee career development, promotions, and progression based on performance.

6. Employee Relations & Culture

• Manage grievance and disciplinary processes with fairness, consistency, and confidentiality.
• Promote a positive workplace culture through effective communication and engagement initiatives.
• Lead employee engagement programs such as surveys, recognition schemes, and team-building activities.

7. Training & Development

• Conduct annual Training Needs Analysis (TNA) based on organizational goals and performance reviews.
• Organize internal and external training programs and maintain training records.
• Evaluate training effectiveness and continuously improve development plans.

8. Foreign Worker & Hostel Management

• Oversee administration related to foreign workers, including permit renewals, accommodation, and agency coordination.
• Ensure compliance with welfare standards and regulatory requirements.

9. Office Administration

• Ensure efficient office administration, including:
  • Procurement and tracking of office supplies
  • PPE distribution and inventory control
  • Workplace cleanliness and safety compliance

10. Government Liaison & Audit Compliance

• Liaise with relevant authorities and external bodies such as JTK, JIM, PERKESO, HRDF, auditors, and labor departments.
• Ensure readiness for audits (e.g., labor, customer, ISO, and compliance audits).
• Coordinate audit responses and ensure timely closure of corrective actions.

11. HR Team Leadership

• Lead, mentor, and develop the HR team through coaching, training, and performance evaluations.
• Establish departmental KPIs and monitor team performance and productivity.

12. Others

• Handle ad-hoc assignments and projects as directed by management, including support for new site setups and strategic initiatives.

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Qualification / Knowledge / Skills Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• Minimum 6 years of HR experience, with at least 3 years in a managerial role.
• Strong knowledge of Malaysia’s Employment Act 1955 and related statutory regulations.
• Proficiency in Mandarin, English, and Bahasa Malaysia (spoken and written).
• Strong leadership, communication, and interpersonal skills.
• Excellent analytical, problem-solving, and multitasking abilities.

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Working Conditions

• Primarily office-based with occasional visits to operational sites or employee accommodations.
• Requires cross-departmental coordination.
• May involve extended working hours during audits or investigations.

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Key Performance Indicators (KPIs)

• Compliance Rate with Labor Laws & Requirements: ≥ 95%
  • Based on audit results and closure of corrective actions
• Grievance Resolution Turnaround Time: ≤ 30 days
  • Average time taken to resolve employee grievances
• Training Completion Rate: ≥ 90%
  • Percentage of employees completing required training programs
• Employee Turnover Rate: ≤ 15% annually
  • (Total exits excluding contract completion/retirement ÷ average headcount) × 100

 

Kindly contact Ms Rachel  at  +6019-772 2619 for further details or send your resume to [ rachel.gan@cityrecruit.com.my ]

or

Kindly contact Mr Edwin +6012 692 5453  for further details or send your resume to [crcs-my-recruitment@cityrecruit.com.my]