Job Detail

JOB TITLE: Risk, Control & Compliance Manager

About the Job

The Control & Compliance Manager will lead and inspire the centre team, co‑workers, and external security guard services to optimise safety, security, and compliance in the centre for both customers and co‑workers. This role applies safety and security manuals, rules, and standard operating procedures to lead the Risk, Control, and Compliance agenda, ensuring a healthy working environment where risks are mitigated.

The role supports functions in identifying, assessing, and proactively handling risks to ensure compliance with internal safety and security rules, as well as local (country and regional) legislation.

JOB DESCRIPTION:

Building Business Competence

Work together with relevant stakeholders to:

• Ensure business process compliance, including adherence to standard operating procedures.

• Identify business unit or country‑specific safety and security hazards, process gaps, and incorporate preventive, protective, and control measures and programmes to address identified risks.

• Define, establish, and implement operating procedures and standards aligned with relevant local authorities, internal requirements, and working routines.

• Ensure safety and security operating systems are developed, designed, and installed to meet internal requirements and local legislation.

• Ensure adaptation of internal and national requirements to meet the intended level of safety and security protection.

• Develop, update, and implement operational guidelines, standards, and procedures in accordance with organisational standards and legislation.

Safety, Security, Risk, Control & Compliance Responsibilities

• Take an active role in the design and build‑up stage or rebuild of the centre to support the implementation of safety and security requirements.

• Provide expertise and take responsibility for the development of training materials for co‑workers and external partners to meet organisational risk appetite.

• Be responsible for the performance of on‑site supervisors and staff of outsourced security service providers.

• Ensure standards and rules are fulfilled in fire prevention, intrusion alarms, access control, video surveillance, and safety systems.

• Be responsible for education and training administration related to risk knowledge and working methods, including audits, reports, and maintaining and filing records as required.

• Lead and drive risk topics related to potential operational challenges, including implementation of crowd management plans, traffic plans, process gaps, and risk exposure.

• Ensure the unit meets compliance requirements by achieving positive results in all internal and external audits, including security checks, insurance audits, process audits, and authorities’ inspections.

• Develop an action plan for administration in consultation with department managers and line managers, ensuring operational implementation in line with rules and standard operating procedures.

• Coordinate with the Emergency Response Team and management in handling emergency cases and ensure appropriate actions are taken according to the Emergency Management Plan.

• Represent the brand with external agencies such as police, fire brigade, and external guard service companies, and update management on regulatory changes to maintain effective relationships.

• Drive a Risk and Compliance culture by developing leadership with a conscious approach to identifying and implementing systems to detect, analyse, and reduce business loss, financial impact, and incidents or accidents through risk assessment of various processes.

• Develop a compliance process within the unit to identify improvement opportunities together with department managers, and report the centre’s compliance status on a tertial basis.

• Educate and empower all co‑workers and external service providers on the Code of Conduct, Anti‑Corruption and Bribery Policy, operational procedures, and local legislation related to health, safety, security, and the environment, fostering transparency and ethical conduct.

• Be accountable for investigation and reporting of internal and external incidents and accidents in line with internal and local legislative requirements, recommending resolutions and revisions of routines where necessary.

• Coordinate insurance claims procedures and liaise with relevant stakeholders, insurance brokers, and local insurance companies as required. Conduct root cause analysis to reduce recurring incidents.

• Be responsible for the safety and security budget for both operating and capital expenditure.

• Act as the initial point of contact when fraudulent activities or unethical behaviour, including harassment or misconduct, are suspected or identified, and investigate where required.

Sustainability Commitment

• Act as a responsible partner internally and externally, committed to creating a positive impact on people and the planet by taking relevant actions that contribute to long‑term sustainability objectives.

Regulatory Compliance & External Coordination

• Lead engagement with external authorities such as the Fire and Rescue Department to ensure full compliance with statutory fire safety requirements. Develop, implement, and review fire safety requirements and oversee the internal Fire Safety Office and Emergency Response Team.

• Act as the primary liaison between the landlord and local safety authorities, ensuring all documentation, inspections, and certifications are accurately maintained and updated.

• Prepare periodic fire safety performance reports for management review and submit them to authorities as required to obtain the building’s annual fire certificate.

• Coordinate fire drills and evacuation exercises with relevant authorities, ensuring alignment with local requirements and internal safety standards.

• Monitor, review, and implement fire protection systems, equipment, and procedures to ensure compliance with local standards and the internal risk compliance framework.

• Maintain accurate and up‑to‑date records of inspections, certifications, fire drills, and compliance reports.

• Conduct fire safety training programmes for staff, contractors, and tenants to increase awareness and preparedness.

• Ensure all policies, procedures, and training meet both internal risk compliance requirements and statutory safety regulations.

REQUIREMENTS:

• Bachelor’s or Master’s degree in Occupational Health and Safety, Environmental Engineering, or a related field, with more than 10 years of experience in a similar compliance role within retail or related industries, including a minimum of 3 years at managerial level.

• Experience in incident reporting and insurance claims handling processes.

• Experience managing fire command centres and security guards.

• Experience conducting fire drills, system testing, crisis management, and investigating fraud and unethical behaviour.

• Experience in setting and implementing long‑term strategic plans, preparing budgets, and monitoring goal achievement.

Kindly contact Ms Rachel at +6019-772 2619 for further details or send your resume to [rachel.gan@cityrecruit.com.my]

or

Kindly contact Ms Hema at +017-263 5453, send your resume to [crcs-my-recruitment1@cityrecruit.com.my