Job Detail

Position: IT Administrator & Helpdesk

Client: ZF Aftermarket Malaysia Sdn. Bhd.

Location: Senai & PTP Employment

Type: Contract (3–6 months, subject to renewal)

Work Arrangement: Hybrid / On-site

Salary Range: MYR 4,000 – 5,000

Headcount: 1 Compan

Working Hours: 8:00 AM – 5:30 PM

Job Responsibilities

1. Server Administration

• Perform system administration and configuration of servers.
• Manage batch processing and job scheduling.
• Implement and maintain current security standards.
• Monitor hardware performance and system health.
• Execute regular patching of supported systems.
• Remediate identified issues and provide lifecycle support. 

2. Network & Wi-Fi Support 

• Install physical network devices and provide logical connectivity support (e.g., VLAN and port changes).
• Participate in network design, installation, and change management activities. 
• Manage network device lifecycle and firmware upgrades. 
• Support troubleshooting and resolution of network-related issues.

3. Storage Management 

• Coordinate and educate site users on standard storage solutions, including lifecycle management and break-fix support.
• Verify and manage shared drives and folder creation in accordance with standards.

4. Data Center Operations 

• Perform hardware installation and cabling activities.
• Accompany and coordinate with external vendors during installations or maintenance work.
• Monitor infrastructure and support MiConDis assessments and compliance requirements.
• Approve and manage access to the data center.
• Maintain IT-related documentation in iITEM. 

5. Backup & Restore

• Coordinate and educate sites on standard backup solutions.
• Conduct quarterly test restores to ensure backup integrity and reliability.

6. Printing Services

• Manage the lifecycle of on-site printers.
• Coordinate with external vendors for print services, support, and escalation.

7. Telephony Systems

• Assign phone numbers to end users.
• Install and support conference room devices.
• Coordinate with local telecom operators for maintenance and support.
• Manage telephony system lifecycle and support migration to Microsoft Teams telephony.

8. End-User Computing Support

• Manage the lifecycle of end-user devices.
• Provide hardware and software support to end users.

9. Audit & Compliance Support

• Participate in internal and external audits (e.g., TISAX, ITAF, DQS, ISO).
• Assist sites in addressing security findings identified by global IT teams or monitoring systems.

10. Local Applications Support

• Provide best-effort support for local applications.
• Guide business users on global IT standards and proper application management.

11. Production Target Operating Model (Digital Advisor Role)

• Act as the local representative of Global IT, promoting digital solutions
• Partner with business stakeholders to support digital transformation initiatives.
• Advise on available IT technologies, tools, and solutions.
• Support LAN connectivity within production and shop-floor environments.

12. Global & Local Projects / Change Management

• Support global and local IT projects, rollouts, and system implementations.
• Apply local plant knowledge to ensure successful execution of initiatives.
• Share best practices and lessons learned from similar projects across sites.
• Provide post-implementation support and drive adoption of digital solutions.