FRONT DESK OFFICER
Specialisation: Customer Service
Education Qualification: Bachelor Degree
Diploma
Diploma
Work Location : Johor Bahru, Johor
Salary Range : RM 2,500.00 – 3,000.00
Posted Date : January 08, 2026
POSITION: FRONT DESK OFFICER
Job Descriptions:
- Connecting with guests before, during and after their stay, providing great customer service over the phone, email, app or social medias chat.
- Welcome and check-in guests in a friendly, professional, and efficient manner
- Answer phone calls, emails, and online inquiries from all sales channels in a timely and courteous manner
- Maintain accurate records of guest bookings, billing, and room allocations
- Process cash, credit card, and other payment methods accurately and securely
- Maintain a clean, organized, and welcoming front desk area
- Adhere to all company policies and procedures
- Work closely with daily operational task such as housekeeping & maintenance team to make sure units are in guest ready condition.
- Collect and maintain customer database for future promotion and sales purpose.
- Maintain reviews and listing quality on both online and offline advertising platforms such as Airbnb and Online Travel Agencies (OTAs) etc.
- Enhance, devise & implement existing or new process to ensure perfect guest experience.
- Understand and familiar with the uses of software like channel manager, property management software etc.
- Promote and upsell services and amenities to guests
- Perform any other duties as assigned by the Front Desk Manager
Kindly contact Ms Rachel at +6019-772 2619 for further details or send your resume to [ rachel.gan@cityrecruit.com.my ]
or
Kindly contact Ms Hema +6012 958 5453 or send your resume to [ crcs-my-recruitment1@cityrecruit.com.my ]
