Job Detail

POSITION: FRONT DESK MANAGER 

Job Description: 

• Oversee the daily operations of the front office, including check-in and check-out processes, guest services, and reservations.
• Ensure that all front office staff are trained and equipped to provide excellent customer service to Company guests.
• Develop and implement policies and procedures for front office operations to optimize efficiency and guest satisfaction.
• Manage room inventory and rate management to maximize revenue.
• Resolve customer inquiries, complaints and issues in a timely and professional manner.
• Manage employee schedules and ensure adequate staffing levels to meet guest needs.
• Conduct regular performance evaluations for front office staff and provide feedback and coaching for improvement.
• Ensure compliance with all Company policies, procedures, and regulations.

Requirements: 

• Minimum 3 years of experience in a similar front desk or guest services role within the hospitality industry
• Strong customer service orientation and the ability to handle guest inquiries and complaints effectively
• Excellent communication and interpersonal skills, with the ability to interact with guests and staff at all levels
• Proficient in using hotel management software and other relevant computer applications
• Knowledge of hospitality industry regulations, policies, and best practices
• Ability to work in a fast-paced environment and multitask efficiently
• Adaptability and problem-solving skills to handle various operational challenges

Kindly contact Ms Rachel at +6019-772 2619 for further details or send your resume to [ rachel.gan@cityrecruit.com.my ]

or

Kindly contact Ms Hema +6012 958 5453 or send your resume to [ crcs-my-recruitment1@cityrecruit.com.my ]