IMPLEMENTATION CONSULTANT
JOB TITLE: IMPLEMENTATION CONSULTANT
Roles and Responsibilities:
● Consult with customers to thoroughly understand their business processes, challenges, and goals before architecting tailored solutions using the monday.com Work OS.
● Work closely with Account Managers to support and complement the sales process towards a successful deal, implementation of project and demos.
● Provide strategic consultation during pre-sales efforts, offering technical expertise, buildingproof-of-concepts, and advising on implementation approaches.
● Develop and manage comprehensive implementation plans for onboarding solutions,complex API integrations, data migrations, custom scripting, and user management.
● Recommend and design advanced solutions leveraging monday.com's APIs, apps framework,integration platforms (e.g., Zapier, Workato, Integromat) and other low-code/no-code tools to extendmonday.com capabilities
● Act as a project manager for small to medium-sized projects, ensuring timelines, customer goals, and deliverables are met.
● Advocate for customers, providing feedback to product teams to enhance functionality.
● Conduct end-user training, workshops, and webinars to empower customers and improve adoption of the platform.
● Provide specialized consultation to enterprise customers to define and implement solutions that address their unique business needs and challenges.
● Establish trusted advisory relationships with clients throughout the consultative implementation process.
Requirements:
● 3+ years of experience in B2B SaaS as a technical customer success /implementation manager / professional services consultant / technical project manager,preferably with experience in complex product implementation.
● Expertise in conducting effective discovery, proposing solution architectures, anddelivering technical solutions for enterprise customers, ideally within the onboarding andimplementation of software platforms.
● Strong knowledge of APIs (RESTful, GraphQL) and experience with integrationplatforms like Unito, Zapier, Integromat, or Workato.
● Ability to code in Java/ Python, familiarity with React would be advantageous
● Strong project management skills with a track record of delivering projects on timeand managing multiple stakeholders.
● Excellent ability to explain complex technical concepts to non-technicalstakeholders.
● Experience with SSO/SAML/AD identity authentication protocols.
● Superb verbal and written communication skills, with strong customer-facingabilities.
● Empathy, a positive attitude, and high energy are essential traits for success in thisrole.
Additional Information:
– LANGUAGE Required: Fluent English, Mandarin is advantageous
– MINIMUM QUALIFICATION: A Bachelor's degree in a technical field (Computer Science, Engineering, or related) is preferred but not mandatory.
– SOFT SKILL PREFERRED: Superb verbal and written communication skills, with strong customer-facing abilities. Empathy, a positive attitude, and high energy are essential traits for success in this role.
– INTERVIEW REQUIREMENT: Good interpersonal and communication skills, analytical, well prepared
Kindly contact Ms Rachel at +6019-772 2619 for further details or send your resume to [ rachel.gan@cityrecruit.com.my ]
or
Kindly contact Ms Lynn +6012 958 5453 or send your resume to [crcs-my-recruitment2@cityrecruit.com.my]
