Job Detail

Job Responsibilities

Ensure Parts delivered to customer meets or exceed customer expectations.

Before Mass Production

• Participate in APQP
• Understand customer quality requirements and translated to Inspection Instruction
• Lead and conduct pre-production capabilities studies
• Prepare document Inspection Instructions
• Sign off golden samples and (if applicable) limit samples
• Train quality inspectors to inspect the parts according to Inspection Instructions

Mass Production

• Conduct line audits on a pre-defined frequency to ensure that all parts are meeting customer requirements
• Obtain quality feedbacks from customer regularly to monitor our quality trends and take appropriate preventive actions if trends indicate that the quality is getting worse
• Analyze all customer returns and make continual improvement plans to reduce and ultimately eliminate customer returns
• Making disposition on non-conforming products
• Participate in Quality meeting among the department or related Department

Customer Feedback, Complaints and Enquires

• Customer quality feedbacks are to be replied within 1 working days of customer feedback or customer required dateline whichever earlier
• Containment action report for the customer quality feedback must be within 24 hours
• Monitor all customer complaints and update on the CAR Tracking Log Sheet
• Recommend for Continuous Improvement for the high repeating quality issues from Customer

Knowledge/Skills/Abilities/Competencies

• Experience in ISO 9001:2015, IATF 16949:2016, ISO 14001:2015, ISO 45001:2018 & any others International Standard
• Basic knowledge on Plastic Injection Molding Process & Secondary Process
• Knowledge on 8D principles and application
• Knowledge on Ishikawa Diagram and 3 x 5 Whys
• Knowledge on process capability studies (cpk, ppk)
• Understanding well quality control core tools, E.g. : APQP,PPQP, MSA, SPC, FMEA & Etc…
• Computer Literacy – Basic Computer knowledge (including MS Office Applications such as MS Words, MS Excel)
• Minimum 3 years experiences in Quality Assurance (5 years for education lower than Diploma)
• Language Proficiency: English – able to read and write
• Able to lead and resolve all customer complaints with minimum supervision
• Able to communicate with customer.
• Familiar with SPC, FMEA, Control Plan and Work Instruction
• Able to monitor and analyze data for improvement and / or to prevent potential non-conformities

Education or Formal Training

• Higher/Graduate At least a diploma in any area OR a secondary education with at least 5 years experiences in Quality Assurance

Experience Required

• Minimum 3 year experiences in Quality Assurance

Materials and Equipment Used

• Laptop

Working Environment/ Physical Activities

• Office environment
• Travel is required (visit Oversea Customer & Supplier)