Job Detail

Category

Sub-category

Main Activities

Sales Planning

Annual Sales Target setting

Set-up each individual customer target by monthly basic on own forecast of market trend.

Sales Activity

Customer inquiry correspondence

Reply all queries and correspondence from overseas/local customer and branch in timely manner.

Quotation Preparation and negotiation

Provide quotation and price negotiation to customer.

Order Management

Prepare sales contract and proforma invoice for the order confirmation.

Check the progress of orders, production status, delivery status by communicating with production team and customer.

Highlight special request from customer to production and follow up until completing to meet customer satisfaction.

Stock monitering and control

Monitor the stock status and control stock level.

Customer Management

Customer complaint/claim management

Check and figure out the details of the complaint/claim, Visit customer with technician if necessary to settle the case swifly.

Customer Visit

Receive customer when they visit company.

Visiting Customer

Visit customers in regular basis to build/maintain good relationship and to check/update the market status, their business status, competitors' movement and expect potential orders.

Customer card management

Regulary update customer card; customer profile, special requirement, customer visit report, complaint & investigation report must be stated clearly in CRM.

Category

Sub-category

Main Activities

Marketing

Market Research

Market research/Market survey for company's market share, market trend, competitors info or area suppliers, supply chain of customer, marketing strategic, potential of development and others necessary info to enhance sales knowledge.

Exhibition / Technical seminar

Coordinate to hold technical seminar by supporting team leader.

Shipment Management

Shipping order management

Set monthly shipment schedule and make sure monthly shipment target achievement.

Prepare/distribute shipping order as customer request considering delivery schedule, inventory status, production schedule.

Check the all shipping-related documents; Invoice, packing list, BL, D/O, coil list, container load list, cert to prevent mistake.

Vessel/Transportation arrangement

Liaise with logistics, transporters, forwarding agents, liner agent for vessel and delivery schedule

Make sure vessel or transport booking within budget or lowest rate.

Factory Coordination

Coordinate with production to make sure order will be ready before shipment, with shipping to shipment arrangement and QC for the required certificate

Payment Collection

Payment status monitering

Monitor and follow up the payments status with the customer and oversea branch to ensure monthly achievement of ACP(Average Collection Period)

Monitor overdue invoices to ensure the collection of the payments

Team Support

Team KPI Management

Prepare and complete KPI project requirement and KPI Report

CMS Management

Prepare standardization

Internal meeting

Attend internal meeting related sales activities

Regular Report Management

Reivew and prepare Sales report; weekly report, S&P report, chairman report etc

Sales Training

Attend training organize by HR or team leaders.

Attributes

Requirements

Qualification

Education Background

Diploma/Bachelor's degree in Business Administration, Sales, Marketing, Logistics, Engineering, or equivalent.

Work Experience

Job Carrier

At least 5 years experience of Sales in any industry; or

At least 5 years experience of Sales Executive (indoor, outdoor) related in manufacturing environment preferably in MNC/heavy manufacturing industry especially related to steel industry

Knowledge

Job-related Knowledge

1) Principles and methods for showing, promoting, and selling products or services. Marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

2) Principles and processes for providing customer and personal services. Customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

3) Knowledge of Products and Process.

4) Market and customer analysis.

Skills

Language Skills

Language

Level

Mandarin

Beginner

Inter mediate

Advanced/ Fluent

Proficient

Native

English

Beginner

Inter mediate

Advanced/ Fluent

Proficient

Native

Malay

Beginner

Inter-mediate

Advanced/ Fluent

Proficient

Native

Functional/Technical Skills

Machinery / Equipment

Level

–

–

Computer program

Level

Microsoft Office

Intermediate

Type

Level

Competencies

Compan

Competency

Core Professional Level

1) Ownership/Accountability

2) Collaboration/Teamwork

3) Continous learning/innovation

4) Planning/Organizing

Functional Professional Level

1) Market & Product Expertise

2) Result-oriented

3) Influence/Negotiation

4) Customer relationship management

Additional Competency

1) Initiative — a willingness to take on responsibilities and challenges.

2) Independence — developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

3) Persistence — persistence in the face of obstacles.

4) Possess positive attitude

5) Good interpersonal and communication skills