Customer Service Officer (Singapore)
Specialisation: Customer Service / Receptionists
Education Qualification: Primary/ Secondary/ O level
Work Location : Singapore, Singapore
Salary Range : S$ 2,000.00 – 3,000.00
Posted Date : December 06, 2023
Roles & Responsibilities
Responsibilities:
- Provide customer service to customer for related issues
- Conduct targeted conversations with customers to identify customer needs
- Implement appropriate solutions to address customer queries based on sales or customer management knowledge
- Monitor lapses in delivery of logistics services to customers
- Perform identification and documentation of business requirements
- Understand business process improvements through workflow analysis methods to support system development throughout project life cycle
- Understand customer information and needs to improve customer relationships
- Understand customer logistics service needs by building communicative and open relationships
- Understand risks associated with different approaches of process changes
Requirements:
- Minimum GCE N or O level / Diploma in any discipline
- Responsible, positive attitude, be able to work independently and as a team player
- Proficiency in Microsoft Excel, Outlook and Word etc.
- At least 1 year of experience in customer service or freight forwarding industry would be an advantage.
- Entry level candidates without experience will be considered to apply as training will be provided.
