Job Detail

Shipping Customer Service Executive

Location: Taman Kempas Utama, 81300 Johor Bahru, Johor

Salary: RM 3,000 – RM 4,500 (Depending on experience)

Employment Type: Full-Time

Position Overview

We are seeking a dedicated and detail-oriented Shipping Customer Service Executive to manage customer inquiries, coordinate shipment documentation, and ensure seamless communication between clients, operations, and shipping lines.

In this role, you will serve as the primary point of contact for clients, handling shipping orders, tracking shipments, and resolving operational discrepancies efficiently. The ideal candidate possesses strong customer service skills, sound knowledge of logistics and freight forwarding operations, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Customer Account Management: Handle daily customer inquiries, service requests, and shipment bookings via phone, email, and communication platforms promptly and professionally.

• Documentation & Processing: Prepare, verify, and process vital shipping and customs documentation (such as Bills of Lading, delivery orders, invoices, and permits) accurately and on time.

• Shipment Tracking & Coordination: Monitor cargo movements, track shipments, and proactively update clients on status changes, delays, or arrival schedules.

• Cross-Functional Collaboration: Coordinate closely with internal operations, warehouse, and logistics teams, as well as external shipping lines and forwarders, to ensure smooth cargo delivery.

• Issue & Discrepancy Resolution: Address and resolve customer complaints, shipment discrepancies, or billing issues effectively while maintaining positive client relationships.

• Reporting & Administration: Maintain up-to-date customer service logs, generate regular shipment activity reports, and ensure all operational records are properly filed.

• Other Duties: Perform general administrative tasks and support additional logistics projects as assigned by management.

Requirements

• Education: Diploma or Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• Experience: Minimum 1 to 3 years of working experience in customer service, shipping, freight forwarding, or logistics operations. Fresh graduates with a strong passion for the logistics industry are also encouraged to apply.

• Industry Knowledge: Familiarity with shipping terms (Incoterms), import/export procedures, and freight forwarding documentation is a distinct advantage.

• Communication: Excellent command of written and spoken English and Bahasa Malaysia (ability to converse in Mandarin/local dialects is an added advantage).

• Soft Skills: Strong interpersonal skills, problem-solving abilities, patience, and the capability to handle pressure in a fast-paced environment.

• Software Skills: Proficient in MS Office Suite (Word, Excel) and comfortable working with computerized shipping or ERP systems.

Kindly contact Ms Rachel at +6019-772 2619 for further details or send your resume to [rachel.gan@CITYRECRUIT.COM.MY] 

 OR

Kindly contact Ms Farhana at +6012-958 5453 for further details or send your resume to [farhana.es@CITYRECRUIT.COM.MY]