Job Detail

Customer Service Executive

Location 81700 Pasir Gudang, Johor

Salary RM2,500 – RM3,500 per month

Employment Type Full-Time

Accountable To (Direct Superior Title) Senior Manager

List of Job Responsibility and Authority

• Processing purchase orders and order changes, confirming pricing, and arranging shipments (export and domestic sales) until delivery.

• To update forecast and customer purchase orders into ERP system.

• To update customer shipment status on a weekly basis.

• Responsible for communicating with all related parties, internal and external including customers, updating customers on delivery schedules.

• To work closely with other departments to ensure that the finished goods are ready as per customer request and timely delivery while ensuring customer satisfaction.

• To ensure all documents for export are complete prior to shipment.

• Resolving any issues that arise such as delayed shipments, damaged goods, or product specification errors.

• Data entry to keep accurate records and file keeping.

• Any ad-hoc duties as required.

Efficiency / Required Skills

• Experience: Minimum 2–3 years of working experience in customer service, order processing, or logistics within a manufacturing/export environment.

• Excellent interpersonal and communication skills.

• Possess leadership and proactive capabilities.

• Possess relevant knowledge in QMS/EMS scope and responsibilities.

• Knowledgeable in QMS/EMS related to managerial responsibilities and authorities.

Kindly contact Ms Rachel at +6019-772 2619 for further details or send your resume to [rachel.gan@CITYRECRUIT.COM.MY]  

OR

Kindly contact Ms Farhana at +6012-958 5453 for further details or send your resume to [farhana.es@CITYRECRUIT.COM.MY]