FRONT DESK MANAGER
Diploma
POSITION: FRONT DESK MANAGER
A leading hospitality company, is seeking a passionate and experienced Homestay Front Desk Manager to join our growing team in Johor Bahru, Johor. In this full-time role, you will be responsible for overseeing the day-to-day operations of our homestay accommodations, ensuring exceptional guest experiences.
Working Hours
-
Shift Pattern: Monday – Sunday (Rotational basis)
-
Morning Shift: 9:00 AM – 6:00 PM
-
Middle Shift: 10:30 AM – 7:30 PM
-
Night Shift: 12:30 PM – 9:30 PM
-
-
Rest Day: Off day on weekdays based on the monthly schedule
What You'll Be Doing
-
Oversee the daily operations of the front office, including check-in and check-out processes, guest services, and reservations.
-
Ensure that all front office staff are trained and equipped to provide excellent customer service to company guests.
-
Develop and implement policies and procedures for front office operations to optimize efficiency and guest satisfaction.
-
Manage room inventory and rate management to maximize revenue.
-
Resolve customer inquiries, complaints, and issues in a timely and professional manner.
-
Manage employee schedules and ensure adequate staffing levels to meet guest needs.
-
Conduct regular performance evaluations for front office staff and provide feedback and coaching for improvement.
-
Ensure compliance with all company policies, procedures, and regulations.
What We're Looking For
-
Minimum 3 years of experience in a similar front desk or guest services role within the hospitality industry.
-
Strong customer service orientation with the ability to handle guest inquiries and complaints effectively.
-
Excellent communication and interpersonal skills to interact with guests and staff at all levels.
-
Proficiency in hotel management software and other relevant computer applications.
-
Solid knowledge of hospitality industry regulations, policies, and best practices.
-
Ability to work in a fast-paced environment and multitask efficiently.
-
Adaptability and strong problem-solving skills to handle operational challenges.
Kindly contact Ms Rachel at +6019-772 2619 for further details or send your resume to [ rachel.gan@CITYRECRUIT.COM.MY ]
or
Kindly contact Ms Raveena +60 12-240 5453 or send your resume to [ crcs-my-recruitment1@CITYRECRUIT.COM.MY ]
