Sales & Marketing Executive

Employment Type: Full-Time
Department: Sales & Marketing

Position Overview

We are seeking a motivated and results-oriented Sales & Marketing Executive to drive business growth by managing existing customer accounts, developing new business opportunities, and strengthening customer relationships. This role is responsible for executing sales strategies, supporting product development initiatives, coordinating with internal teams, and ensuring exceptional customer service throughout the sales cycle.

The ideal candidate possesses strong communication, negotiation, and relationship management skills, with the ability to identify new market opportunities and contribute to achieving the organization's sales objectives.

Key Responsibilities

Sales & Business Development

• Manage and grow assigned customer accounts while maintaining strong, long-term business relationships.

• Identify, prospect, and develop new customers and business opportunities within the assigned market.

• Achieve individual sales targets, revenue goals, and new business objectives established by management.

• Conduct customer visits to understand business needs and recommend suitable products or solutions.

• Prepare and deliver professional sales presentations, proposals, and quotations.

• Support product qualification activities by coordinating product samples, evaluations, and customer technical requirements.

Customer Relationship Management

• Serve as the primary point of contact for customers regarding enquiries, orders, product information, and after-sales support.

• Handle customer complaints professionally and coordinate timely resolutions with relevant internal departments.

• Maintain regular communication with customers to strengthen business relationships and identify future opportunities.

• Follow up on quotations, purchase orders, and project status to maximize sales conversion.

Sales Administration & Coordination

• Prepare sales forecasts, sales reports, pipeline updates, and market analysis reports.

• Coordinate closely with Planning, Production, Engineering, Quality, and Supply Chain teams to ensure smooth order fulfilment.

• Monitor order progress to ensure timely delivery and customer satisfaction.

• Arrange customer credit applications and follow up on outstanding payments in accordance with company policies.

Market Intelligence & Marketing Support

• Conduct market research to identify industry trends, competitor activities, pricing, and potential business opportunities.

• Gather and report market intelligence to support business planning and strategic decision-making.

• Support digital marketing initiatives, promotional campaigns, exhibitions, seminars, trade shows, and customer events.

• Assist in developing marketing materials, product presentations, and promotional content.

Compliance & Continuous Improvement

• Ensure compliance with company policies, quality standards, and regulatory requirements.

• Report any concerns related to workplace safety, environmental compliance, product quality, product safety, or suspected counterfeit materials.

• Participate in training programmes and continuously develop product and industry knowledge.

• Perform other duties assigned by management from time to time.

Requirements

Education

• Diploma or Bachelor's Degree in Marketing, Business Administration, Sales, Engineering, or a related discipline.

Experience

• Minimum 2–5 years of experience in Sales, Business Development, Account Management, or Marketing.

• Experience in manufacturing, industrial products, electronics, medical devices, or B2B environments will be an added advantage.

• Fresh graduates with strong communication skills and relevant internship experience may also be considered for junior positions.

Skills & Competencies

• Strong verbal and written communication and presentation skills.

• Proven ability in lead generation, negotiation, and customer relationship management.

• Good understanding of sales processes and business development techniques.

• Knowledge of digital marketing, content creation, and market research is an advantage.

• Strong analytical, organizational, and problem-solving skills.

• Good time management with the ability to manage multiple priorities.

• Customer-focused mindset with excellent interpersonal skills.

• Proficient in Microsoft Office applications (Excel, PowerPoint, Word).

• Experience using CRM systems and sales reporting tools is preferred.

Personal Attributes

• Self-motivated, proactive, and results-driven.

• Strong team player with the ability to work independently.

• Adaptable and willing to learn new products and technologies.

• Able to build strong relationships with customers and internal stakeholders.

• Willing to travel for customer visits, exhibitions, and business meetings when required.

Language

• Good command of written and spoken English.

• Mandarin and/or Bahasa Malaysia proficiency is an added advantage.

Kindly contact Ms Rachel at +6019-772 2619 for further details or send your resume to [rachel.gan@cityrecruit.com.my]

or

Kindly contact Ms Veena +6012 598 5453 for further details or send your resume to [crcs-my-recruitment1@cityrecruit.com.my]