Position: IT Technician (Contract)

Salary: RM2,500 – RM3,500 per month
Employment Type: Contract
Department: Information Technology (IT)
Reports To: IT Manager
Location: Pasir Gudang, Johor

Position Summary

We are seeking a hands-on and service-oriented IT Technician (Contract Staff) to provide first-level technical support for hardware, software, network connectivity, and end-user computing devices. The successful candidate will be responsible for troubleshooting IT-related issues, maintaining IT equipment, and ensuring smooth daily operations of the company's IT infrastructure.

Key Responsibilities

End-User Support

• Provide first-level technical support to employees for hardware, software, and network-related issues.

• Respond to IT service requests and troubleshoot problems in a timely manner.

• Assist users with system access, password resets, software installations, and configuration.

Hardware & Equipment Maintenance

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and other IT peripherals.

• Perform routine maintenance and upgrades on IT equipment.

• Monitor equipment performance and recommend replacement or repairs when necessary.

Network Support

• Assist in monitoring and maintaining network devices including switches, routers, wireless access points, and internet connectivity.

• Troubleshoot basic network and connectivity issues.

• Escalate complex network problems to senior IT personnel or vendors when required.

Mobile Device & Software Support

• Support company-issued smartphones, tablets, and mobile applications.

• Install, update, and maintain operating systems and software applications.

• Assist in software deployment and patch management activities.

Asset Management

• Maintain accurate records of IT assets, licenses, and equipment inventory.

• Track equipment allocation, movement, and disposal.

• Assist in periodic asset verification exercises.

IT Security & Compliance

• Ensure IT equipment complies with company security policies.

• Support antivirus updates, system patches, and endpoint security initiatives.

• Report potential security incidents or vulnerabilities to the IT department.

Documentation & Administration

• Maintain service logs, troubleshooting records, and technical documentation.

• Assist in preparing IT reports and inventory records.

• Support IT-related projects and system implementation activities when assigned.

General Support

• Coordinate with external vendors for maintenance and repair services.

• Provide support during company events, meetings, or system upgrades.

• Perform any other IT-related duties assigned by management from time to time.

Requirements

Education

• Diploma or Certificate in Information Technology, Computer Science, Computer Engineering, or a related field.

Experience

• Fresh graduates are encouraged to apply.

• Candidates with 1–2 years of experience in IT support, helpdesk, or technical support roles will have an added advantage.

Technical Knowledge

• Basic knowledge of Windows operating systems and Microsoft Office applications.

• Familiarity with PC hardware, printers, networking devices, and troubleshooting techniques.

• Basic understanding of LAN, Wi-Fi, internet connectivity, and network troubleshooting.

• Exposure to ERP systems, cloud services, or cybersecurity practices is an advantage.

Skills & Competencies

• Strong problem-solving and troubleshooting abilities.

• Good communication and interpersonal skills.

• Customer-focused with a positive service attitude.

• Able to work independently and as part of a team.

• Good organizational and time management skills.

Other Requirements

• Willing to provide on-site support across different departments.

• Able to work beyond normal office hours when required for maintenance or emergency support.

• Possess own transport and willing to travel between company locations if required.

Kindly contact Ms Rachel at +6019-772 2619 for further details or send your resume to [rachel.gan@cityrecruit.com.my]

or

Kindly contact Mr Sashi +6012 585 5453 for further details or send your resume to [crcs-my-recruitment2@cityrecruit.com.my]