Job Detail

Director of Quality & Compliance (Hospitality / Integrated Resort)

Location: Kota Kinabalu, Sabah

The Role

Lead and drive the group’s quality assurance, regulatory compliance, and risk management framework across multiple hotel and resort operations. You will ensure consistent service excellence, adherence to brand standards, and full compliance with local regulations—while embedding a culture of continuous improvement.

Job Scope

• Define and implement group-wide quality and compliance strategy, frameworks, and KPIs
• Oversee QA audits, SOP compliance, and service standards across all properties
• Ensure adherence to Malaysian regulatory requirements (health, safety, environmental, licensing)
• Lead internal audits, risk assessments, and compliance reviews
• Drive continuous improvement initiatives across operations and guest experience
• Manage incident reporting, investigations, and corrective/preventive actions (CAPA)
• Partner with operations teams (Rooms, F&B, Engineering) to uphold brand and service excellence
• Lead training and awareness programs on quality, compliance, and governance
• Act as key liaison with regulators, auditors, and certification bodies

Requirements

• Degree in Hospitality Management, Quality Management, Business, or related field
• 10–15+ years’ experience, with 5–8 years in leadership roles
• Strong background in hospitality, resorts, or multi-site service operations
• Proven experience in quality systems, audits, compliance, and risk management
• Familiarity with standards such as ISO, HACCP, or equivalent frameworks
• Strong analytical, stakeholder management, and change leadership skills
• High attention to detail with a hands-on, process-driven approach

Kindly contact Ms Rachel at +6019-772 2619 for further details or send your resume to [rachel.gan@cityrecruit.com.my]

or

Kindly contact Mr Sashi +6012 585 5453 for further details or send your resume to [crcs-my-recruitment2@cityrecruit.com.my]