Job Detail

• Report generation on ad hoc basis
• Shipment report to customers and Sales

• Order management: Order intake, release of order from e-commerce, order output, order change requests
• Supply issues, allocation, product availability etc.
• Manage sample orders
• Special price approval process (from GPS sales or finance management)
• Ensure Partners are compliant with Commercial returns policies to process returns, work with sales to approve exceptions
• Manage customer complaints (returns, picking errors, lost shipments, damages)
• Work with and support internal departments regarding activities at the Distribution Centre
• Ensure Orders are shipped out (ensure that orders are being processed to the warehouse and any shipment issues are prioritized and resolved for customers
• Collaborate with Central Customer Service and Global Operations to align GPS processes with global processes where it benefits the end-to-end process, while still serving the customer.

Detailed job description on Order Management for GPS:

• Handle orders
• Release orders from e-commerce. Enter order and handle order change management
• Problem-solving (items not available, missing PN or other details)
• Check credit limits and other possible hurdles, special handling etc.
• Submit order confirmation to customer
• Plan shipment date according to availability, holidays, delivery stops, customer wishes etc.,
• Maintain order portfolio in sales statistic (Sales reporting tool)
• Prepare necessary documentation and certificates
• Book shipments (air freight or courier)
• Inform customers about shipping details
• Inform GPS CC that orders are ready to invoice in Navision
• Follow up on shipments, e.g. central problem solving point of contact between shipping partner and customer

• Education at Bachelor level or 3 – 5 years of work experience within Logistics & Operation or Supply Chain Management or,
• Associates degree in Business, Marketing or related field and 5+ years costumer service experience providing superior customer care
• Business partner, distributor, and/or channel experience preferred
• Audiology background preferred

 Kindly contact Ms Rachel  at  +6019-772 2619 for further details or send your resume to [ rachel.gan@cityrecruit.com.my ]