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CUSTOMER SERVICE OFFICER (FRONT DESK) [ SINGAPORE ]

Specialisation: Singapore Job
Education Qualification: Bachelor Degree
Diploma
Higher Secondary/ Pre-U/ A Level
Primary/ Secondary/ O level
Work Location : Singapore, Singapore
Salary Range : S$ 2,000.00 – 2,500.00
Posted Date : October 13, 2022

Job Description

  • Handle general enquiries and registration for walk-in customers at the counter
  • Courier arrangements
  • Refreshments order/ Logistics arrangement (based on schedule)
  • Issuance/ Collection and maintenance of trainer’s kit (remote, markers etc.) and log book
  • Certificate and/or cards issuance to trainees and maintenance of certificates filing cabinet
  • Registration and verification of trainees’ entry requirements and supporting documents
  • Finalisation and confirmation of course attendance on day 1 (e.g. collect IDs copies, check names and IDs)
  • Be proactive in responding and managing enquiries such as promptly attending to email enquiries and phone calls regarding examination results, certificates and/or cards status etc after verifying caller’s identity and payment status
  • Follow up with companies and trainees on learning outcome survey forms, compiling the data and preparing analysis for Principal’s review
  • Ensure proper and complete records for filing (including all hard copy and e-filing) for all training registrations
  • Ensure proper handover to respective departments and relevant persons in the process flow
  • Adhere to company’s confidentiality policies
  • Other ad-hoc duties as assigned by the company

Requirements

  • Competent in Microsoft applications (Excel, Word, Outlook, Navision)
  • Meticulous, systematic, organised and ensure proper and complete records for filing
  • Excellent communication and interpersonal skills to build strong rapport with clients and the ability to relate well at all levels
  • Able to work independently without much supervision
  • Well rounded team player to build efficiency and foster a strong team environment
  • Good coordination and organisational skills
  • Possess strong work ethics

Kindly contact Ms Emily for further details at 0123695453 or forward your resume to [ crcs-recruitment1@cityrecruit.com.my ]

Kindly contact Ms Lynn at +6012-5985453 for further details or send your resume to [ crcs-recruitment@cityrecruit.com.my ]