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CUSTOMER SERVICE REPRESENTATIVE [KULAI]

Specialisation: Customer Service
Education Qualification: Bachelor Degree
Professional Degree
Work Location : Kulai, Johor
Salary Range : RM 3,000.00 – 4,000.00
Posted Date : December 10, 2020

JOB DESCRIPTION:

• Entering purchase orders into ERP system.
• Handling of RMA process in coordination with Sales & Customers.
• Responsibility for order confirmation within 3 “open” days whenever possible and / or informing the Customers of delays, etc.
• Following up Customer’s credit limits in coordination with the Finance department. In case of payments due, ensuring shipments are not delayed by coordinating with Sales & Customers.
• Acting as direct contact with Sales team and supporting them with their key accounts: reviewing stock, backlog, etc.
• Following up order flows in coordination with production planning and material supply.
• Reporting to Sales in case of deviation from delivery time forecast, allowing for sufficient time to react accordingly.
• Supporting Sales with presentations for important Customers visits with background data (e.g. order history, RMA, backlog, prices, etc.)
• Participating in continuous improvement of ERP database.
• Following adequate training to acquire the necessary knowledge of our products.

Inside Sales related
• Daily contact with Customers: reviewing stock level, backlog
• Following up Customers who have not ordered for a long time e.g. 12 months, checking products purchased and current availability.
• Preparing order forms for sample requests
• Contact assigned customers to review their needs and negotiate orders when possible

 

JOB REQUIREMENTS:

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Customer minded.
• Working knowledge of technical characteristics of IDT products.
• Ability to perform multiple tasks simultaneously.
• Ability to function effectively in challenging situations.
• Ability to work independently, interdependently with other areas of the company as well as acting as solid team player.
• Ability to clearly and effectively communicate with customers by telephone and in written communication.
• Ability to take initiatives and being very well organized.
• Business minded and interest in developing relationship with customers
• Pro-active and autonomous

Education and/or Experience
• College degree, commercial education or equivalent.
• Experience in customer services or related position.

Language Skills
• Ability to effectively communicate in the English and Mandarin languages verbally and in writing.
• Other languages skills might be mandatory depending on the geographic area assigned.

Computer Skills
• Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
• Familiar with operating systems, such as Windows, etc.
• ERP database or Oracle knowledge.
 

[Kindly contact Ms Rachel  at  +6019-772 2619 for further details or send your resume to [ rachel.gan@cityrecruit.com.my ]