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CUSTOMER SERVICE OFFICER [CHINESE]

Specialisation: Customer Service
Education Qualification: Bachelor Degree
Diploma
Higher Secondary/ Pre-U/ A Level
Primary/ Secondary/ O level
Work Location : Kulai, Johor
Salary Range : RM 2,500.00 – 6,000.00
Posted Date : December 18, 2018
JOB DESCRIPTIONS:
 
 
1. To manage large amounts of incoming calls and customer inquiries. 
 
2. To serves customers by providing product and service information. 
 
3. To resolve product & service problem by clarifying the customer's complaint; determining the cause of the problem. 
 
4. Select and explain the best solution to solve the problem; coordinate with department for resolution. 
 
5. To monitor Order Management status via passenger APP’s order.
 
6. To provide fare information to corporate customer & job assignments to driver when receive order from Corporate Customer. 
7. Any other task assigned by the superior and other ad-hoc activities.
 
Kindly contact Ms Careen for further details at +012 – 312 5453 / 07-230 5453 ext 17 or forward your resume to careen.wong@cityrecruit.com.my