Job Detail

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CUSTOMER OFFICER

Specialisation: Clerical/Administrative Support
Education Qualification: Bachelor Degree
Diploma
Higher Secondary/ Pre-U/ A Level
Work Location : Ulu Tiram, Johor
Salary Range : RM 2,500.00 – 4,000.00
Posted Date : August 23, 2018

Requirements:

•Handles incoming calls or inquiries from prospective customers or clients

•Assists customers effectively by solving customer disputes

•Provides customer additional information or explains services

•Discusses products offered and ensures customer satisfaction

•Tactfully handles confrontational or stressful interactions with the public

•Completes supporting paperwork and data entry as required

•Accurately captures customer information

•Creates and maintains service reports

•Other duties, as and when assigned by the Management

 

Customer Service Job Skills

•Strong communication and negotiation skills

•Detail oriented and works with a high degree of accuracy

•Ability to multitask

•Handles confidential financial and personal information appropriately

•Ability to tactfully handle stressful and difficult situations

•Possess strong problem solving skills

 

Customer Service Job Experience

•Minimum 1 year prior experience preferred

•Minimum: High School Diploma or equivalency

•Required language(s): English ,Bahasa Malaysia

•Required Skill(s): MICROSOFT EXCEL, SAP SYSTEM

 

Kindly contact Ms Eleanor for further details at 6012- 320 5453  or forward your resume to [ eleanor.lee@cityrecruit.com.my