Job Detail

Job Description

Position Objective (Overall Purpose of Job)

• The Sales Operation executive role is to work together with commercial and sales team to achieve the commercial objectives and improve customer’s satisfactory.
• Main responsibilities will be providing back-office support to customers and commercial team; manage the exposure with customers and risk on contracts and credit; manage customer complaint and after sales follow-up; coordinating and work with cross functions/department to meet the commercial objectives

Main activities/tasks

Customer and commercial support

• Supporting the Sales Manager on daily basis on SAP quotation preparation and tender/bidding preparation.
• Manage sample arrangement and follow up
• Assisting in new projects creation, new customers onboarding and account creations.
• Follow up on trial proposal and other request from customers on the new/existing product additional requirements
• Provide periodically sales report to the commercial team, provide support to update the CRM system
• Work with commercial team to provide rolling 24 months forecast to demand planning team

Risk Management

• Actively work with commercial team to manage the customer’s credit exposure, /credit limit and payments collection.
• Manage customers contract to ensure contract is executed according to the contract validity
• Customer complaint management
• Actively follow up with internal department to manage complaints received from customers to ensure response on time.
• Work with different function and department to drive improvement and achieve higher customer satisfactory

Desired Qualities/Skills and Knowledge

• Bachelor Degree holder in Business / marketing/ relevant.
• Minimum 3 ~ 5 years of working experience in similar position.
• Basic knowledge in B2B / international trades.
• Given the number of stakeholders you will interact with, you must have  exceptional interpersonal skills and the ability to build excellent relationships across the business
•  Very good in Microsoft Excel & Microsoft PowerPoint.
•  Proficiency in English language is a must.
•  Accuracy and a keen attention to detail are key aspects of the role.
•  Proactive and self-motivated individual would be an excellent fit as this  function is in its first year of existence and requires further development.
•  Proficiency in SAP and Saleforce.com (CRM) system will be an added advantage

  Kindly contact Ms Rachel  at  +6019-772 2619 for further details or send your resume to [ rachel.gan@cityrecruit.com.my ]