Job Detail

SUMMARY OF JOB SCOPE

Responsible for the day-to-day office reception, administration and tenant/client servicing duties of company's office buildings 

1.0 Reception Duties

• Represent Company’s Strategic Marketing Team to facilitate and respond to general publics’ enquiries   related to all Company’s products and services and the surrounding developments.
• Handle front office reception duties, such as meeting and greeting guests, answering phones, handling company inquiries, and sorting and distributing mail, *(booking of meeting rooms).
• Visitors management including respond to any visitors’ and tenants’ enquiries/ walk-in/email/ general phone call enquiries related to Company’s projects and the surrounding developments
• Escalate general enquiries, complaints and potential sales lead to respective/relevant for further   action if required
• Assisting on preparing approval Papers for Strategic Marketing related Events/Site Visits (As when support required)
• To assist Smart City Head of Department in day to day administration works such as liaising, coordinating and arranging for meetings with internal and external parties. Documentation is to also include monthly claims and reports to be prepared by Smart City department.

2.0 Contact Database maintenance

• Inputting all business cards to excel spreadsheet contact database manually
• Inputting all enquiries and complaints into complaints excel spreadsheet

       a. Input of new Leads

–      to input all walk in enquiries/ sales leads, aggregator/developer/ stakeholder/ client’s profile/details

       b. Input, Tracking, Escalation, and Resolution of issues

–    to input all complaints made and escalated, to track and monitor progress, actions taken until closure

Kindly contact Mr Najib for further details at  07-2305453 / 012-764 2870 or forward your resume to [ najib@cityrecruit.com.my ]