Job dimensions
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- This position is responsible to lead the strategic objectives of the Company’s Order to Cash cycle ensuring timely cash applications, credit management, commission process and collection of payment, working with disputes to managing the team.
- Delivers the vision of creating transaction processing centre of excellence, ensuring the process flows and procedures in line with corporate requirement and accounting standards.
- Manage more than 10 legal entities globally and lead more than 15 direct staffs within the O2C tower.
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Accountabilities
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- Responsible for the quality, accuracy, and timely delivery of Order to Cash (O2C) scopes in accordance to the defined SLAs/KPIs.
- Full accountability for the O2C closing process
- Optimizing and enhancing O2C processes while driving processes standardization in collaboration with other teams
- Sharing best practices and provide support and guidance on process changes and transformation
- Ensure O2C processes are in compliance with company policy, the accounting standards and local statutory requirements
- Manages services to client entities against agreed service level and operating controls, which ensure compliance with all governance requirements and adherence to company guidelines.
- Create, review, and maintain policies and procedures associated with the Order to Cash (O2C) including the recommendation for process enhancements to policies and procedures.
- Lead the design, execution, documentation and review of current processes as per the Global SSC model. Owner of service performance scorecard according to SLAs and established KPIs.
- Manage direct reports, monitoring progress, providing feedback on performance, identifying and addressing capability issues, participating in the target setting and development planning process.
- Provide technical expertise in the required process area, effectively resolving escalations and more complex queries
- Identifying opportunities to improve efficiency and effectiveness of the team's/process area's activities and to implement the necessary changes
- Manage and build relationship with key stakeholders covering the end-to-end processes.
- Interact with purchaser and Master Data Management Team to address the issues pertaining to the customer creation and modification process.
- Lead and manage continuous improvement initiatives
- Drive in project transformation, drive UAT testing and update such findings to the management.
- Drive and assist in SSC development, such as transition, project transformation, additional scope etc.
- To assume the role of O2C Expert Function, Cash Application, Order releasing, Collection, Credit Management and Commission related activities according to the business role defined in the Financial Target Operating Model (FTOM)
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Health & Safety
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- Take reasonable care for health and safety of himself and of other persons, to cooperate with superior, to wear or use personal protective equipment provided as appropriate and to comply health and safety instruction as stipulated under Section 24 OSHA 1994 and undertake the following loss control responsibilities:
- Identify the potential hazards, gains and the possible improvement
- Report the HSEQ near-misses, unsafe acts, and unsafe conditions to superior or HSE personnel.
- Report the HSEQ incident, accidents to superior or HSE personnel.
- Compliant with the policies, legal regulations, Arkema requirements, rules and procedures of one's sector applying to HSEQ.
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Context and environment
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- Effectiveness
- Time Management
- People management
- Keeping up-to-date with best practice
- Policy implementation and practice
- Demonstrate ability to organise information and widely disparate priorities and complex issues to accomplish multiple, on-going and unrelated time critical tasks with the overall needs of the SSC
- Knowledge of IFRS and local standards and able to perform within tight datelines in a high volume environment
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Qualifications / experience required
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- Recognized degree in Finance/Accounting or relevant disciplines; or professional qualifications such as ACCA, CPA
- Technically strong in Order to Cash (O2C) and capable to manage the end-to-end process independently.
- Experience in system migration/transformation projects
- At least 7-8 years working experience in Accounts Receivable functions with at least 2-3 years in management position.
- Prior experience in SAP, case management tool, blackline and Microsoft office knowledge will be a strong advantage. Experience on Power BI will be a plus.
- Experience in Shared Services Centre will be advantageous
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- Good command of English with excellent written and verbal communication skills.
- Mature with good leadership and able to work independently, possess initiative, strong sense of responsibility and high degree of integrity.
- Pleasant personality organised and meticulous.
- Strong team management٫ negotiation and problem-solving skills.
- Strong communication and interpersonal skill and ability to interact well with all the process actors in the chain
- Ability to work under pressure
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